Technical support technician jobs in Shreveport, LA

Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA area and they are in immediate need of a Help Desk Support Level II Technician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Required to have worked in an MSP environment in the past to be considered. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

In this role, you'll deliver outstanding assistance, ensuring customers have seamless experiences with our products and services. You'll work closely with our Sales team and play a crucial part in driving customer satisfaction and operational success. Reporting to the Customer Service Manager, the Customer Support Specialist will be the backbone of our Customer Service team. Key Responsibilities Provide top-tier technical support via phone, email, and ticketing systems, such as Freshdesk and Zendesk. Assist customers with web ordering systems, troubleshooting issues efficiently. Collaborate with distribution centers and various departments to optimize ordering processes. Offer technical guidance for our online order portal, focusing on urgent customer needs. Investigate and resolve customer complaints by implementing solutions to improve their experiences. Ensure adherence to DEA guidelines, safety protocols, and quality standards through accurate documentation. Support web-based and EDI ordering platforms, handling basic troubleshooting for EDI transactions. Follow up with customers to provide updates and confirm that issues are resolved. Participate in ongoing training to expand your knowledge of products and systems. Required Qualifications A minimum of 2 years of college education or relevant training in a related field. Proficiency in Windows operating systems and Microsoft Office 365 (Word, Excel, Outlook, Teams). Familiarity with mobile applications and ticketing systems such as Freshdesk or Zendesk. Basic knowledge of web ordering systems and EDI business transactions. Preferred Qualifications Bachelor's degree or equivalent experience. Previous background in healthcare or technical support. Familiarity with healthcare-related systems is a plus. What Success Looks Like Strong problem-solving and analytical skills. Exceptional verbal and written communication abilities. Ability to thrive in a team-oriented environment. Adaptability and eagerness to learn through continuous training. Comprehensive Benefits Medical, Dental, and Vision Insurance HRA, HSA, and FSA reimbursement accounts Basic & Voluntary Life Insurance Short & Long-term Disability Insurance Paid Time Off Paid Holidays Fitness Program Reimbursement Employee Assistance Program 401K Savings Plan with a company match Schedule: Full-time, Monday-Friday Why Join Us At M&D, you'll be part of a mission that matters. We take pride in our history, but we're building for the future and that means investing in people who care about doing meaningful work with a strong, stable company. You'll find growth opportunities, teammates who have your back, and leaders who support your development. When you bring your best, we make a bigger difference, together.

Join Southern Star: Elevate Your Career and Earnings! Schedule: 2 days off during the week; during slower season enjoy a four-on, three-off schedule Bonus Opportunity: Earn a Trained and Active Bonus of $750.00, paid in two installments: $375.00 at 60 days of employment and $375.00 at 6 months. About Us: At Southern Star, we are the driving force behind award-winning DISH TV service and innovative home entertainment products. As a Southern Star technician, you will be more than a service provider; you will be a technology ambassador, enhancing the way customers interact with technology. Compensation: Base Pay and Commissions: Start with a competitive hourly rate and earn commissions. Performance Incentives: Boost your earnings with performance bonuses. First-Year Potential: Earn between $50,000 - $60,000 or more in your first year. Experienced Technicians: Earn between $60,000 - $85,000+ annually. Training and Growth: Paid Training: Comprehensive training to ensure your success. Support: Continuous support to help you achieve your career goals. Benefits: Insurance: Comprehensive insurance benefits. Retirement: 401K plans. Paid Time Off: Generous paid time off. Life Insurance: Company paid $25,000 life insurance policy. Company Vehicle: Provided upon completion of training. Device Plan: Monthly stipend for using your own smartphone. Employee Discounts: Exclusive discounts through LifeMart, including home mortgage lender savings. Role Requirements: Technical Skills: Strong technical knowledge and the ability to scale ladders up to 38 ft and navigate crawl spaces. Travel: Willingness to travel up to 20% of the time (lodging and per diem covered by SSI). Communication: Excellent communication and customer service skills. Sales: Ability to upsell while installing DISH systems. Time Management: Effective time management skills. Must have a clear Background, Drug Screen and Motor Vehicle Record Join Us: Become a part of Southern Star and transform the way customers experience home entertainment. Apply today and unlock your potential!

Job Summary The Software Support Tier I serves as the Company's first point of contact for incoming customer calls regarding the Company's products, equipment and services. Positive interaction with customers and timely resolution of issues are critical components of the position. The Software Support Technician I must be an active listener who can calmly handle emotional customers and de-escalate conflicts since many issues arise because a pharmacy (our customer) is attempting to resolve an issue for the pharmacy's customer who is standing in front of them. Key Duties Responds daily to incoming customer questions and emails relating to issues or questions about the Company's various software and hardware products or other services by identifying and resolving the issue(s). Provide user support on company-supported applications and platforms. Independently resolve software issues and enjoy boosting customers' satisfaction with Company. Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software. Document and maintain detailed records in our internal ticketing system of all interactions with customers. Collaborates on more complex issues, as necessary, with other Account Managers, Account Manager Leads, Support Manager, or different departments (i.e. Development), as appropriate, to respond to or resolve the issue. Education/Training Associate degree in computer science, business management or related field preferred Or High school diploma or equivalent required with experience as a Pharmacy Technician or support technician in call center. Required Work Experience/Skills Strong oral and written communication skills Strong interpersonal, active listening, de-escalations, and empathic skills needed to Strong analytical and problem-solving skills, including the ability to think creatively (outside of the box), to identify and resolve customer issues relating to the Company's products, equipment, and services quickly and effectively. Ability to work as part of a team and collaborate effectively with coworkers. Working knowledge of Microsoft Office Suite of Products. When applicable, the ability to use prior case history to determine the next step. Write clear, concise, and factual notes to the customer file regarding customer conversations or contact. Self-motivated to become more knowledgeable about the Company's products and services, as well as the pharmaceutical industry. Proven ability to balance, prioritize and organize multiple tasks. Possess flexibility in scheduling to allow for occasional after-hours work and including a rotating weekend shift. Ability to prioritize and complete all work tasks with minimal supervision. High level of professionalism and strong personal interaction skills. Preferred Work Experience/Skills Previous call center experience with supporting Pharmacy Management Software Preferred but not required, experience working as a Pharmacy Technician or other role Discretionary Judgment Uses independent judgment and discretion based upon the employee's experience in the position and knowledge of the products, equipment, and services. Uses good judgement and possesses ethical work values. Physical Demands, Working Conditions, and General Employment Guidelines Moderate to high levels of stress may be experienced in the performance of the job. Position is performed in a general office environment, home office, or approved remote workspace where physical work includes, but is not limited to, sitting, standing, reaching, kneeling, bending. Equipment Daily use of the Microsoft Teams (phone), computer, printer, and other routine office equipment Must have internet access Safety to Self and Others Little responsibility for the safety of others. Job is performed in an office setting where there are no hazardous materials or equipment. Working Conditions/Hazards Position is performed in an open office environment or approved remote work location. Work Location ● RedSail Technologies Offices Spartanburg, SC - Onsite and Shreveport, LA -Onsite

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day in this territory You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

JOB TITLE: Software Support Analyst I FLSA STATUS: Non-Exempt REPORTS TO: Team Lead TRAVEL: 5-10% travel required ESSENTIAL DUTIES & RESPONSIBILITIES: * Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients. * Build and maintain effective relationships with team members, management, in-house software developers and clients. * Identify, troubleshoot and resolve application issues. * Communicate and escalate issues that cannot be resolved to the appropriate team member(s). * Document all reported issues and task details; analyze gathered data. * Deploy and provide training on software applications to new clients and new versions to current clients. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): * High school diploma or equivalent * Two (2) years related experience * Must have a proficient understanding of computer and technical concepts * Must have strong troubleshooting skills * Must have strong verbal and written communication skills * Ability to prioritize workload and manage multiple responsibilities effectively

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Type of Requisition: Pipeline Clearance Level Must Currently Possess: Interim Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: SCA Job Qualifications: Skills: Problem Resolution, Technical Troubleshooting, Troubleshooting Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support the Department of State (DoS) Bureau of Information Resource Management (IRM) Enterprise Service Desk Program in Bossier City, LA. At GDIT, we foster a people-centric environment. As a Technical Help Desk Professional supporting DoS, you will be trusted to work on diagnosing, resolving application issues, and providing appropriate solutions and will serve as the first point of contact for IT problem resolutions for the DoS service desk. In this role, a typical day will include: Collaborating with the Department of State to solve simple to complex IT issues Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalating tickets in accordance with existing SOPs, work instructions & knowledge articles Thoroughly documenting requests and incidents according to business processes and standard operating procedures (SOP). Documenting detailed, specific work notes regarding the interaction with the customer. Resolving technical problems and answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems Routing calls to product line specialists, application, or system support specialist when appropriate Your success will be measured through satisfactory attainment of customer service level agreements WHAT YOU'LL NEED: High School Diploma 3 or more years of related experience Demonstrated experience using technical troubleshooting techniques to assist customers with resolution An Interim Secret level clearance with an ability to obtain and maintain a Secret Level Clearance Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (Satellite provided Internet Service will not qualify) Ability and willingness to work any shift during a 24/7/365 operation Louisiana residency within an approximate 60-mile radius of our Bossier City, LA facility Work Environment: Remote opportunities available upon approval EVEN BETTER IF YOU ALSO HAVE: HDI-SCA certification or ability and willingness to obtain within 1 year of hire ITIL Foundations v4 certification or ability and willingness to obtain within 1 year of hire WHAT GDIT CAN OFFER YOU: 401K with company match Customizable health benefits packages Collaborative teams of highly motivated critical thinkers and innovators Internal mobility team dedicated to helping you own your career Rewards program for high-performing employees Not sure this job's the one for you? Check out our other openings at gdit.com/careers. The likely hourly rate for this position is between $25.92 - $35.08. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Hybrid Work Location: USA LA Bossier City Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an Impact As the Service Desk Technician, you will be at the forefront of delivering top-tier customer service and technical expertise. You are not just a technician; you are the first line of defense, ensuring our clients' technology experience is nothing short of exceptional. Location and Work Expectations This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Monday-Friday, 8am-5pm CST. What you will be doing Accept incoming client troubleshooting calls and make outbound calls in response to email requests Engage with clients via email, providing clear and prompt communication Leverage your Windows proficiency, network skills and knowledge of inter-connectivity with servers and printers to prepare and set up laptops and desktops Conduct basic client account administration in Office 365 and Active Directory Track scheduled work, proactively communicating changes to all stakeholders, and promptly updating both the schedule and clients as needed Log detailed case notes in Ntiva's ticketing system and other documentation platforms, ensuring clear and accurate records Assess the need for documentation updates and inform management of any necessary changes Maintain a positive and client-centric focus throughout all interactions, fostering trust and building strong client relationships Maintain meticulous attention to detail to uphold accuracy and efficiency standards You'll be successful in this role if you have At least 1 year of professional work experience in the IT industry Proficiency with troubleshooting problems with, but not limited to, the following technical subjects: VPN Internet connectivity losses Remote desktop Microsoft Office software Peripherals, including printers, scanners, and monitors Familiarity with administration of Office 365 and Exchange Online Proficiency in navigation and administration of Active Directory Working knowledge of Windows file shares (SMB/CIFS) Strong communication and writing skills Ability to review, understand, and implement SOPs and other written training Required language skills Ability to communicate professionally, in English, both written and orally Ability to write business correspondence and process procedures Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Bonus points for Ability to recognize and communicate potential issues and possible failure points in client systems and processes Associate's Degree in Computer Science, Information Systems, Engineering or other related discipline preferred Desired Certifications: CompTIA A+ Network + Security + Benefits and Perks Medical, Dental and Vision coverage for employee and family 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) Group Term Life and Accidental Death and Dismemberment coverage (company provided) Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) Health Savings Account (HSA) Options / PPO Options Employee Assistance Program Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays Education Reimbursement Program Generous Employee Referral Program - cash bonus for successful referrals! Dynamic Recognition and Rewards Clear Promotion and Advancement Tracks Work with Industry-Leading Talent The base pay range for this position is expected to be between $31,000.00 and $46,000.00 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. FLSA Status: Salaried, Non-Exempt Work Authorization Criteria We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 01/09/26.

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an Impact As the Service Desk Technician, you will be at the forefront of delivering top-tier customer service and technical expertise. You are not just a technician; you are the first line of defense, ensuring our clients' technology experience is nothing short of exceptional. Location and Work Expectations * This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. * Monday-Friday, 8am-5pm CST. What you will be doing * Accept incoming client troubleshooting calls and make outbound calls in response to email requests * Engage with clients via email, providing clear and prompt communication * Leverage your Windows proficiency, network skills and knowledge of inter-connectivity with servers and printers to prepare and set up laptops and desktops * Conduct basic client account administration in Office 365 and Active Directory * Track scheduled work, proactively communicating changes to all stakeholders, and promptly updating both the schedule and clients as needed * Log detailed case notes in Ntiva's ticketing system and other documentation platforms, ensuring clear and accurate records * Assess the need for documentation updates and inform management of any necessary changes * Maintain a positive and client-centric focus throughout all interactions, fostering trust and building strong client relationships * Maintain meticulous attention to detail to uphold accuracy and efficiency standards You'll be successful in this role if you have * At least 1 year of professional work experience in the IT industry * Proficiency with troubleshooting problems with, but not limited to, the following technical subjects: * VPN * Internet connectivity losses * Remote desktop * Microsoft Office software * Peripherals, including printers, scanners, and monitors * Familiarity with administration of Office 365 and Exchange Online * Proficiency in navigation and administration of Active Directory * Working knowledge of Windows file shares (SMB/CIFS) * Strong communication and writing skills * Ability to review, understand, and implement SOPs and other written training Required language skills * Ability to communicate professionally, in English, both written and orally * Ability to write business correspondence and process procedures * Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Bonus points for * Ability to recognize and communicate potential issues and possible failure points in client systems and processes * Associate's Degree in Computer Science, Information Systems, Engineering or other related discipline preferred * Desired Certifications: * CompTIA A+ * Network + * Security + Benefits and Perks * Medical, Dental and Vision coverage for employee and family * 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) * Group Term Life and Accidental Death and Dismemberment coverage (company provided) * Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) * Health Savings Account (HSA) Options / PPO Options * Employee Assistance Program * Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays * Education Reimbursement Program * Generous Employee Referral Program - cash bonus for successful referrals! * Dynamic Recognition and Rewards * Clear Promotion and Advancement Tracks * Work with Industry-Leading Talent The base pay range for this position is expected to be between $31,000.00 and $46,000.00 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. FLSA Status: Salaried, Non-Exempt Work Authorization Criteria We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 01/09/26.

Benefits: Bonus based on performance Flexible schedule Training & development Perks: Online Mobile Courses Flexible Scheduling Paid Training for Career Advancement Opportunity to Help People in Times of Need Aggressive Competitive Wages Company and Culture:PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other. Job Position Description:With a ‘One Team' mentality, you will perform services as assigned while following PuroClean production guidelines. Working to ensure all customer needs are met in a kind and sympathetic way, our project technicians assist their teams and supervisors with all aspects of restoration work on residential and commercial jobsites, as well as maintain vehicles, equipment, and assets of the business. Our technicians take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry. Responsibilities: Managing Customer Satisfaction and representing the brand Effectively perform all aspects of the production processes Regular Vehicle and equipment maintenance and organization Working with your direct supervisor to ensure team is unified and efficient Following all uniform and policy guidelines in line with the Brand Identity Guide Always leaving jobsites with a clean and orderly appearance Developing production expertise through providing services Maintaining cleanliness of products and equipment to the highest standard Ensure clear communication with office staff, immediate supervisor and fellow technicians Qualifications: Willingness for continued learning and growth Attention to details in organization, cleanliness and care for facility, assets and equipment Aptitude with record keeping, recording information and communicating ‘the message' Awareness and respect for safety, using care are caution with teammates and customers Strength with multitasking and handling deadlines Ability to lift at least 50 lbs. and comfortable on your feet for prolonged periods of time Compensation: $50,000.00 - $75,000.00 per year “We Build Careers” - Steve White, President and COO With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other. Culture is very important to us. We want to make sure that we are the right fit for YOU! Apply today and join our Winning TEAM. “We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership” This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block! What you'll do... As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season. Day to day, you'll… * Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages * Deliver supplies and materials to and from tax office locations in a timely and organized manner * Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards * Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst * Maintain an inventory of district resources * Track and control hot spare computer equipment in the district * Document hardware problems and their resolution within the ticketing system * Maintain up-to-date technical knowledge of the department's supported products and systems * Participate in all required training relevant to the position and perform other duties as assigned What you'll bring to the team... Education: * High school diploma or equivalent Work Experience: * Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools * Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware * Must have reliable transportation to travel between office locations as required * Must be able to work independently * Must be able to lift 55 pounds * Demonstrated decision-making, analytical, and problem-solving skills * Demonstrated organization, prioritization, and project coordination skills * Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates * Effective time management and multi-tasking skills * Ability to follow direction Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season. Day to day, you'll… * Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages * Deliver supplies and materials to and from tax office locations in a timely and organized manner * Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards * Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst * Maintain an inventory of district resources * Track and control hot spare computer equipment in the district * Document hardware problems and their resolution within the ticketing system * Maintain up-to-date technical knowledge of the department's supported products and systems * Participate in all required training relevant to the position and perform other duties as assigned

About Operations Technology Solutions (OTS) Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About the Role: As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there's more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Key job responsibilities - Troubleshooting difficult IT problems without SOPs Planning and coordinating CMs and CM templates. - Collaborating with internal teams or vendors to execute projects. - Leading continuous improvement efforts. - Auditing the quality of work performed and provide constructive feedback when necessary. - Automating manual tasks; create/improve small tools that help make team operations more efficient. - Serving as the first point of escalation. - Participating in hiring, training and development of others. - Supporting customers from multiple buildings in the area, as well as remote customers. - Traveling within your local or regional area to support our customers. - 3+ years of IT client, server, and network service delivery experience - 4+ years of IT systems or relevant commercial production environment experience - 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience - 4+ years of troubleshooting in a multi-user high availability environment experience - 4+ years of PC repair, troubleshooting, deployment and liquidation experience - High school or equivalent diploma - 3+ years of supporting a windows server environment experience - Experience supporting video conference and teleconference equipment Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,700/year in our lowest geographic market up to $122,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

**Req ID:** RQ211380 **Type of Requisition:** SCA **Clearance Level Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Problem Resolution,Technical Troubleshooting,Troubleshooting **Experience:** 3 + years of related experience **US Citizenship Required:** Yes **Job Description:** We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support the Department of State (DoS) Bureau of Information Resource Management (IRM) Enterprise Service Desk Program in Bossier City, LA. At GDIT, we foster a people-centric environment. As a Technical Help Desk Professional supporting DoS, you will be trusted to work on diagnosing, resolving application issues, and providing appropriate solutions and will serve as the first point of contact for IT problem resolutions for the DoS service desk. In this role, a typical day will include: + Collaborating with the Department of State to solve simple to complex IT issues + Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalating tickets in accordance with existing SOPs, work instructions & knowledge articles + Thoroughly documenting requests and incidents according to business processes and standard operating procedures (SOP). + Documenting detailed, specific work notes regarding the interaction with the customer. + Resolving technical problems and answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems + Routing calls to product line specialists, application, or system support specialist when appropriate + Your success will be measured through satisfactory attainment of customer service level agreements **WHAT YOU'LL NEED:** + High School Diploma + 3 or more years of related experience + Demonstrated experience using technical troubleshooting techniques to assist customers with resolution + An Interim Secret level clearance with an ability to obtain and maintain a Secret Level Clearance + Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (Satellite provided Internet Service will not qualify) + Ability and willingness to work any shift during a **24/7/365** operation + **Louisiana residency within an approximate 60-mile radius of our Bossier City, LA facility** **Work Environment:** + Remote opportunities available upon approval **EVEN BETTER IF YOU ALSO HAVE:** + HDI-SCA certification or ability and willingness to obtain within 1 year of hire + ITIL Foundations v4 certification or ability and willingness to obtain within 1 year of hire **WHAT GDIT CAN OFFER YOU:** + 401K with company match + Customizable health benefits packages + Collaborative teams of highly motivated critical thinkers and innovators + Internal mobility team dedicated to helping you own your career + Rewards program for high-performing employees Not sure this job's the one for you? Check out our other openings at gdit.com/careers . The likely hourly rate for this position is between $26.44 - $35.78. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at ******************** Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What company will I be working for? You will be working for a national security services firm, providing cutting-edge services across DoD and other agencies. At Inflow, we believe in making it matter for every employee, every customer, and every mission we support. That means that we put employees first, providing both innovative benefits and great technology. Check out ******************************* to learn more about what it's like to be an Inflowee. What level Clearance do I need? You must possess an active Top Secret/SCI clearance. What will I be doing? You will support providing Advisory and Assistance Services (A&AS) and limited non-A&AS support and expertise to assist the Standoff Munitions Application Center (SMAC) component of Joint-Global Strike Operations Center (J-GSOC) forces at Barksdale AFB, LA, along with other areas/locations CONUS and OCONUS, including deployed locations. In this role, you will: Provide installation and maintenance of communications units to ensure unbroken access to classified and unclassified Internet Protocol and telephone networks Maintain inventories of all communications equipment, provide on-site repair, track completion of all communications-related projects and provide client services to both Government and customer personnel Provide subject matter expert (SME) advice and assistance in and with the development, design, installation and security of emerging SMAC capabilities and facilities Remove, repair, and replace assemblies and subassemblies to optimally sustain voice, data, and video networks. This includes VOIP telephones and all VTC systems Establish priorities, maintain, test, troubleshoot and repair network systems equipment and circuits Isolate malfunctions using diagnostic software, technical data, block diagrams, voltage and waveform measurements, and other tests requiring specialized test equipment Monitor performance of systems and circuits Coordinate with outside units, coalition forces, DoD agencies and other service providers to analyze and isolate performance faults and implement corrective actions Check equipment for serviceability and perform preventative maintenance Isolate faults by coordinating with commercial service providers and depots to test system components and assembly Troubleshoot and analyze unusual or complex hardware and software malfunctions to resolve physical and logical processing problems and recommend acquisitions or equipment, software and/or hardware which will resolve operational problems Survey systems operation to identify and anticipate potential problems which could lead to loss or serious interruption of service Identify corrective or preventative procedures and take actions to rectify immediate problems and prevent future occurrences Perform testing, troubleshoot, and correct complex or unusual problems involving interface and interoperability of system components such as hardware, system software and application programs Ensure maintenance and upgrade procedures are established in such a way as to minimize disruption to normal business functions of organizations within the installation Provide proactive consultation and instruction with system users to ensure seamless implementation of changes Troubleshoot complex problems and provide support in a manner that minimizes interruptions in the customer's ability to carry out business Coordinate with other IT specialist and management in identifying and correcting unusual or unprecedented problems and provide innovative approach to solving them Test and evaluate current and proposed equipment and software enhancement and advises management regarding acquisition proposals designed to enhance mission accomplishment through automation Analyze complex processes and/or a variety of unusual problems, questions, or conditions relative to the design and/or selection of management information systems and applications software technology Assess vendor-developed software available over the counter to ensure defined subject-matter requirements can be accommodated Develop standard procedures for account establishment, system maintenance, and system recovery Establish controls for data privacy and security in management information systems Participate in developing strategic plans for enhancement of the system environment, developing functional and technical requirements for acquisitions, conducting cost benefit analyses, feasibility studies, and related activities Work with management to isolate and correct complex problems which hinder the capability of the organization to fully utilize information management technology Work with Joint Interference Control Officers (JICO) to help develop plans, architecture, and tests to ensure current and future standoff weapon datalink communications are being met Administer and manage the overall SMAC IA program to include Communications Security (COMSEC), Emissions Security (EMSEC) and Computer Security (COMPUSEC) programs. Coordinate with base and MAJCOM IA managers to ensure unit compliance Perform System administrator duties as necessary, as well as perform tasks required to maintain, manage, and support all computers and network systems used in SMAC, to include but not limited to NIPRNet, SIPRNet, and JWICS. Other duties as assigned What experience, training, and education do I need? You must meet the minimum requirements: Information Assurance Technical (IAT) Level II certification pursuant to DODI 8570.01 (CCNA, CYSA+, CND, Security+, etc.) Associate's degree or higher in Technology, Engineering, or Computer Information Systems related field Five (5) years of relevant experience in the Air Force Specialty Code (AFSC) 3D1X /3D0X, Cyber Transport Systems, or an equivalent field. Note: Education requirement can be waived if the personnel has more than ten years of experience Five (5) years of relevant experience with the following: Analyzing, explaining, and implementing new technology; evaluating the possible impacts of said new technology on organization missions; developing comprehensive strategies to satisfy requirements; and Offering alternative approaches in operating systems development and problem resolution Demonstrated experience with or operational knowledge of systems integration methods, performance tuning methods, test and evaluation methods and procedures, IT security principles and methods and project management principles and methods sufficient to plan and coordinate the installation of new products and equipment One (1) year of relevant experience with executing Risk Management Framework (RMF) processes as a primary duty or task and demonstrated knowledge of processes within the RMF Demonstrated experience with installing, maintaining, and modifying computer and network systems and provide advice respecting new system needs based on mission requirements Demonstrated experience with maintaining, troubleshooting and configuring Network Appliances, Servers and Virtual Desktops Demonstrated proficiency in executing Transient Electromagnetic Pulse Emanation Surveillance Technology (TEMPEST) certifications and understanding of TEMPEST restrictions within a Sensitive Compartmented Information Facility (SCIF) and Special Access Program Facility (SAPF) Two (2) years of demonstrated relevant experience using a high-level programming language, primarily LINUX Possess working knowledge of and/or one year experience developing or coding in LINUX, JAVA, C, C++ or similar environment as primary duty or task Active Top Secret/SCI clearance Where is the client site that I would be working for? You will be working in Barksdale AFB, LA, address disclosed after your clearance is verified. Inflow is an EEO/Affirmative action employer and is committed to hiring and retaining a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By submitting your application for a position at Inflow, you acknowledge and consent to our participation in the E-Verify program. If selected for hire, you will be required to provide specific documentation to establish your identity and eligibility to work in the United States, as required by federal law.

Job Description Here at Lexus of Shreveport / Bossier City, we are looking for a good person, looking for a home. Ensure your continued success by joining our accomplished company. We offer an outstanding training program, competitive pay with benefits and all around great work environment. The Delivery/Technology Specialist job: The Lexus Delivery/Technology Specialists will introduce customers to their new cars and review the features of each vehicle at the time of their delivery. The Lexus Delivery/Technology Specialist will serve as a resource for customers who have any questions about how to use the advanced functions of their vehicle, navigation system, and the new Lexus Enform telematics system. This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position. Must be savvy with technology and the use of current technological systems. Must be able to manage time well with appointments and projects for the dealership at the same time. Must have a high level understanding of customer service and be able to deliver needed information in a professional, patient and courteous manner. Why Lexus of Shreveport / Bossier City is a Great Opportunity: 1) Unique and valuable product offering a clear advantage in the industry. 2) We are a growing and profitable company with opportunities for career advancement. 3) Management appreciates and recognizes the accomplishments of it's staff. 4) Excellent experienced support staff. 5) Due to our strong community ties, we have a strong customer referral network at hand. Qualifications: Must have strong desire to succeed. Good communication skills. Valid Driver's License. Prior experience working with customers a plus but not required. Should be well dressed at all times. Please Contact James or Courtney at ************ Ext 411

This 16-20-week paid program will provide hands-on training, classroom instruction, and operating room experience under the supervision of experienced neuromonitoring professionals. Upon completion of the program, you will be well-prepared to continue your career as an Intraoperative Neuromonitoring (IOM) Technician at MPOWERHealth. We're committed to your success and will continue to provide support and mentorship as you work towards obtaining your CNIM certification. Our program boasts a 94% CNIM pass rate, demonstrating our commitment to excellence in education and training. As a graduate of the MPOWERHealth CNIM Academy, the first and only intraoperative neuromonitoring training program to receive programmatic CAAHEP accreditation outside of a university setting, you'll be joining a team of highly skilled professionals. Benefits at MPOWERHealth as an Associate Technician: Competitive salary while you train Comprehensive health benefits & wellbeing program with opportunity to earn 100% employer-paid health insurance and $1,500 towards Health Savings Account company contributions annually Competitive 401(k) company match with immediate vesting Paid time off, company holidays, and sick pay Access to MPOWERHealth University This position is estimated to begin in February 2026. Responsibilities As an Associate Technician, you will: Provide intraoperative neuromonitoring (IONM) in brain and spine surgeries to assist the surgeon in mitigating risk to the patient's nervous system. Attend and actively participate in all training sessions, workshops, and lectures. Learn to operate and troubleshoot IONM equipment and software. Perform IONM modalities (MEPs, SSEPs, EMG, TOF) in surgery. Collaborate with surgical and anesthesia teams to provide optimal patient care. Maintain accurate records of monitoring results and patient information. Continuously develop and refine skills and knowledge in IONM techniques and technology. Participate in continuing education and professional development opportunities. Qualifications Requirements: Bachelors or masters degree in a related field (e.g., biology, neuroscience, psychology). Strong academic background in anatomy and physiology. Must have a valid driver's license and Certification in Basic Life Support (BLS). Ability to transport and set up neuromonitoring equipment (totaling 50lbs) in the OR in a timely fashion. We're looking for you to bring: Ability to work in a fast-paced and dynamic environment. Excellent interpersonal skills. Microsoft Office Suite expertise with typing speed of at least 40 WPM. Attention to detail and strong analytical skills. Willingness to work flexible hours and the ability to work on call. Previous experience in healthcare is a plus. It is the policy of MPOWERHealth not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status. #IND456

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance IT Project Management Advisor **PRIMARY PURPOSE OF THE ROLE** : Manages software development projects associated with Sedgwick's Client Facing Applications (via One, my Sedgwick and Smart.ly). The project manager is responsible for organizing, defining, and overseeing all facets of the project ensuring timely completion of defined scope meeting project stakeholder expectations. **ARE YOU AN IDEAL CANDIDATE?** We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work, are customer-oriented and are naturally empathetic. **ESSENTIAL RESPONSIBLITIES MAY INCLUDE** + Works closely with project stakeholders (clients, business, and IT representatives) to define and document project scope and objectives + Prepares detailed project plans/schedules to monitor and track progress through completion. + Manages changes to project scope using appropriate verification/approval techniques + Performs issue and risk management and escalates to management as needed + Ensures all assigned projects are delivered with agreed scope and objectives, on time and within the budgeted level of effort allocated for the assigned project. + Creates and maintains comprehensive project documentation as required by established standards set by the IT governance office. + Performs other duties as assigned. + Supports the organization's quality program(s). **QUALIFICATIONS** Bachelor's degree requested, major in computer science field preferred. Project Management Professional (PMP) certification is a plus. Seven (7) years of related experience or equivalent combination of education and experience required. Experience managing application development projects preferred. Skills & Knowledge + Knowledge of claims management business and technology + Excellent oral and written communication + Strong knowledge of project management + Experience with Software Development Life Cycle (SDLC) methodologies (Agile/Waterfall) + Experience managing cross functional team projects + Ability to manage multiple projects at different stages in the SDLC + Strong familiarity with project scheduling tools and methods + PC literate, including Microsoft Office products (specifically Excel) + Strong organizational skills + Ability to define, manage to and meet timelines + Ability to manage several competing priorities simultaneously + Ability to work in a fast-paced environment + Flexible, able to quickly adjust to changes in priorities + Highly versatile, quickly master new roles, responsibilities, technologies, and environments + Analytical and interpretive skills + Problem solving and troubleshooting skills + Ability and willingness to take initiative + Ability to work in a team environment + Positive attitude (patience) and interpersonal skills + Solid negotiation skills + Expertise in development and executing best practices (policies, procedures, processes, and methodologies) to optimize performance + Ability to meet or exceed Performance Competencies CFA Project Manager Summary Overview/Expectations The Client Facing Applications (CFA) project manager serves as the primary liaison between project stakeholders (our business partners) and technical teams responsible for bringing projects from concept to implementation. As such, the project manager will work closely with stakeholders to understand business problems, collaborate with IT leadership, product and development teams on solutions and design, and build consensus between all parties regarding project deliverables, expected outcomes, and timelines. CFA has a well-documented project management process set utilized by all CFA project managers to ensure a consistent project delivery experience for our business partners and technical teams across all projects. **Key expectations include:** + Quickly learn, adopt and execute all projects using CFA's Project Management process set. + Manage multiple projects, across all CFA products (my Sedgwick, via One, Smart.ly, Sidekick, etc.) at different stages in the Software Development Life Cycle (SDLC). + Manage high-visibility projects with accountability, transparency, and professionalism, and promptly address all issues with the highest sense of urgency. + Lead cross functional IT team projects. + Draft clear and concise scope documentation that outlines project expectations and success criteria. + Manage all projects to approved scope, and properly escalate all out-of-scope requests to CFA leadership. + Establish, manage to and meet project timeline commitments. + Manage project resources and removing roadblocks to ensure project milestones are met to deliver projects on-time (within 14 days of Change Point committed release date) and within budget. + Manage project estimates to within 25% +/- of the estimated effort (LOE) and properly escalate any change in project estimates to CFA leadership and project stakeholders. + Create risk management plan and strategies to enhance, avoid, transfer, or mitigate the risk. + Utilize Red/Yellow/Green health stop lights when projects are at risk of missing. + Provide regular project status updates to stakeholders and ensure that all project plans and documentation are current in Change Point and in CFA Project Portfolio SharePoint site. + Ensure all projects are properly documented with signoffs and necessary collateral to comply with IT Systems Development Lifecycle Standards, as defined by the Sedgwick IT Governance office. **TAKING CARE OF YOU** + Career development and promotional growth opportunities. + A diverse and comprehensive benefits offering including medical, dental vision, 401k, PTO and more. \#IT \#informationtechnology Work environment requirements for entry-level opportunities include - Physical: Computer keyboarding Auditory/visual: Hearing, vision and talking Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the , consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the** **right candidate for this or other roles.** Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

Job ID 235189 Posted 27-Aug-2025 Service line GWS Segment Role type Full-time Areas of Interest Data Centers ** Cable Technician - Lead Technician Direct Line is a high growth global technology services company with primary focus in providing design, integration, installation, maintenance and managed services to well-known data centers and technology companies. Direct Line is backed by private equity firm and headquartered in Fremont, California with additional locations in US, Asia-Pacific and Europe. We are looking for a highly energetic, result oriented, passionate, and hands-on team members with a desire to join a growing team. The person should be self-starter, adaptable with attentive to detail and able to work with minimal supervision. **ESSENTIAL DUTIES AND RESPONSIBILITIES** + Installation/decommissioning of network and cabling infrastructure in a Data Center environment. + Deliver sustainable and repeatable solutions and processes, always with an eye on improvement. + Provide structured feedback on project progress to Stakeholders. + Exhibit quality workmanship on all work and maintain Data Center cleanliness. + Follow all production, safety and quality standards, codes, and industry best practices. + Collaborate with various Stakeholders to remove project obstacles. + Reading and comprehending blueprints and building documentation/redline work. + Broad understanding of Data Center infrastructure technologies. **SKILLS AND QUALIFICATIONS** + Knowledge and use of basic telecom hand tools. + Must be capable of leading a crew of 1-5 technicians. + Must understand customer service, perform job walks and communicate with customer for job requirements. + Accept responsibility of outcome of work performed by him/her and/or by employee that directly report to him/her. + Clear understanding of job safety requirements. + Be able to read and understand job floor plan. + Should be familiar on wiring schemes and wiring testing. + Should be able to pull all types of low voltage cables. + Should understand and be capable in performing field terminations and labeling. + Capable of maintaining orderly paperwork, capable of running midsize to large projects and service jobs. + Possess skill to layout MDF and IDF closets, be able to dress all types of cable and perform all types of terminations and should include basic understanding of fiber equipment, all types of cable and fiber terminations. + Basic understanding of both copper and fiber cable testing and troubleshooting. + Capable of working in Data Centers. + Shall be able to work on analog, DSL, and be able to extend T1 lines. + Be able to patch network equipment. + Reports to Operations Manager and take daily directions from Technician, Technician II, Lead Technicians, Senior Technicians and Advance Senior Technicians. + Track and submit timesheets for crew reporting + Perform job walks + Maintaining paperwork and running service jobs + Copper/Fiber (term, test, splice, troubleshoot) + Responsibly of outcome for work + Track and submit timesheets for crew + Effectively communicate with Foreman, Leads, Tech) + Understanding metrics/SLA's and able to track + Knowledge and understanding of network Handover + Track lessons learned as they occur + Coordinates with QAQC on quality status walks + Knowledge and understanding of Project Close Out + Identify the tech's strengths and weaknesses Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. \#directline \#cbredirectlinereferral **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at *************** (U.S.) and *************** (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)