Technical support technician jobs in South Carolina - 1,419 jobs

Inspire health. Serve with compassion. Be the difference. Answers incoming calls from patients who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. Member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. Inform customers of the product terms and features and project a professional company image through voice and online interactions. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. Receives customer input from phone, email, or web submission and create support tickets. Troubleshoots end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2 using established criteria and process. Resolves tier1 issues using troubleshooting resolution matrix. Gathers information from customers to ensure sufficient data is gained to start case resolutions. Directs inbound service interactions to appropriate technical and sales resources. Conducts database lookup of consumer/patient records within electronic medical record software.Enters updated information within electronic medical records as required. Re-directs or engages other departments or specialty groups to resolve consumer/patient requests. Maintains compliance with attendance and schedule adherence requirements. Maintain interaction quality standards. Maintain performance standards. Proactively identify and share customer insights in order to recommend process improvements. Remain current with product/applications/process changes Follows-up and follows-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution. Logs interaction outcome in contact management system. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director, or executive. Minimum Requirements Education - High School Diploma or equivalent, OR post high school diploma Experience - Two (2) years customer service experience. Experience supporting customers via phone, email, and chat preferred. In Lieu Of NA Required Certifications, Registrations, Licenses NA Knowledge, Skills and Abilities Ability to create exceptional customer experiences both by helping and retaining customers. Tech savvy with a knowledge of Android, iOS, and Windows devices Metrics-driven and proven ability to handle a high volume of customer interactions. Conflict resolution skills Proficient computer skills (word processing, data entry) Work Shift Night (United States of America) Location 1301 Taylor St Baptist Facility 7001 Corporate Department 70019804 Contact Center - Customer Way Finding Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Client Solution Architects (CSA) is currently seeking a TST Lead to support our program at Fort Gowen, Idaho. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent upon contract award. How Role Will Make an Impact: * Acts as the overall communications architect and network team manager for the MTC. * Designs, plans, implements, and oversees classified and unclassified MTC networks, both WAN and LAN, that support voice, data, and video services for exercises and events. * Manages MTC integration and use of networks owned and managed by external organizations, including NIPR, SIPR, CENTRIXS, tactical networks, and other networks as required. * Coordinates network design requirements, and responsibilities with other MTCs and training sites, training units, and external network and communications organizations. * Designs and establishes network architecture, coordinates network plans, configures network. Requirements What you'll need to have to join our award-winning team: * Clearance: Must possess and maintain an active Secret Clearance. * Bachelor's degree * IAT II Certification * A minimum of 8 years of experience in the management of training environment; technical, networking, and exercise design of a similar size, scope and complexity. * A minimum of 3 years of experience in MCIS integration at Brigade or higher level. * Expert in integrating training environments. * Extensive experience planning architectures. What Sets you apart: * Demonstrated experience in stimulation of Army Mission Command Systems in support of unit training events and distributed exercises. Digital Master Gunner qualified Why You'll Love this Job: * Purpose filled roles that contribute to impactful solutions to advance our federal clients' mission. * You may examine doctrine, plans, policies and procedures that will enhance and enrich the training environment, ensuring our warfighters are fully prepared for any challenge. * Daily opportunities to develop new skills * Team environment What We Can Offer You: * Compensation * Health & Wellbeing * We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. * Personal & Professional Development * We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division. * Diversity, Inclusion & Belonging * We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. * Benefits * Healthcare (medical, dental, vision, prescription drugs) * Pet Insurance * 401(k) savings plan * Paid Time Off (PTO) * Holiday pay opportunities * Basic life insurance * AD&D insurance * Company-paid Short-Term and Long-Term Disability * Employee Assistance Program * Tuition Support Options * Identity Theft Program

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Job Description As a result of our phenomenal growth, MSS Solutions, LLC has an opening for an IT Support Specialist. If you are an experienced IT professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore! A career at MSS is not just a job - it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives. The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment. Roles and Responsibilities Provide support for desktops, laptops, and mobile devices (Windows, mac OS, iOS, Android). Assist with troubleshooting hardware and software issues, including operating systems and applications. Complete firmware upgrades on PC's. Maintain an accurate and up-to-date inventory of all hardware and software assets. Track the lifecycle of hardware and software, including procurement, deployment, maintenance, and retirement. Instruct and educate end-users on best practices for using IT systems, software applications, and cybersecurity protocols. Develop and deliver training materials to help users maximize their technology use efficiently and securely. Install applications to meet departmental needs based on policies and standards. Participate in projects and completing proof of concepts. Monitor network services and equipment proactively to ensure optimal performance. Supporting IP telephony and mobile administration. Knowledge of MDM (Mobile Device Management) Manage user accounts, groups, and permissions in Active Directory. Maintain accurate documentation of technical procedures and issues. Update knowledge base articles for common issues and solutions. Provide technical assistance to on-site and remote employees for hardware, software, and network issues. Troubleshoot and resolve problems related to Office 365 applications, email, and collaboration tools. Assist users with multi-factor authentication issues using DUO Mobile. Deploy and manage endpoint protection. Up to 30% travel to remote offices as needed for on-site support and training. Other such duties and responsibilities as assigned by the Company from time to time. Qualifications and Requirements This position requires travel to another regional office occasionally. High School Diploma or equivalent certification. Knowledge of O365 including Intune, Azure and Exchange. Experience with ticketing systems. Onboarding and offboarding employees using MSS's IT platforms. A+, MCP, Network +, are a plus. Flexibility to work varying hours. Ability to communicate technical information to non-technical individuals effectively. Strong attention to detail and ability to multitask. Be able to work without supervision. Problem Solving under pressure. Lift up to 50lbs, be able to climb ladders and work in environments such as under desks and small data closets. Physical Demands: Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 50 lbs. occasionally, 5-10 lbs. frequently to lift/carry/move objects, files and documents. Must successfully pass a background check and drug test. Work Environment: Work is performed in an office environment with air conditioning and bright lights. Benefit Highlights At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include: Medical/Dental/Vision Insurance 401k with Employer Contributions PTO Paid Holidays Employee Assistance Program Long-term Disability Short-term Disability Flexible Spending Plan Health Savings Plan Additional Notes If you are unable to apply electronically and require an accommodation, please contact ************************ MSS Solutions, LLC is an equal opportunity employer and a drug-free environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. MSS Employees, please visit the MSS Career Center or contact HR to apply.

Technology JOB PURPOSE Under regular supervision, provides routine and emergency technical support and assistance in the maintenance and troubleshooting of District-wide information systems; performs system installation, IT support and related work as required. Reports to the Director of Information Technology. ESSENTIAL JOB FUNCTIONS Provides timely technical support to users for all IT systems such as computer hardware, software, network, telecommunication and instructional systems through on-site, remote or telephone support. Installs, maintains and supports personal computers, network systems and related technology equipment and software. Monitors work order system for IT support requests, prioritizes work, responds either in person or remotely. Follows through on support requests to ensure closure and user satisfaction. Performs duties accurately, works independently, focuses on task, maintains schedules and meets deadlines. Troubleshoots problems with equipment, systems, and connectivity issues; completes repairs as necessary and/or escalates to other technical staff to resolve as appropriate. Installs, tests, and supports computer hardware and software for both instructional and administrative operations. Performs virus and/or malware removal to detect, prevent, and address protentional security threats. Moves, sets up and arranges computer equipment as needed. Provides software application support including but not limited to: Windows Operating Systems, Google, Microsoft Office, SMART software and other Windows compatible programs. Installs Ethernet and fiber optic cable, paging speakers, interactive white boards, projectors, audio/video equipment. Maintains accurate records of repairs, projects and IT systems. Operates a variety of equipment such as computers, printers, network equipment, peripherals, audio-visual equipment, copier, calculator, telephone, etc.; uses clerical, copier, computer supplies, small hand tools. Interacts and communicates with various groups and individuals such as the immediate supervisor, coworkers, other district administrators and staff, school administrators and staff, vendors/service providers, and the general public. Attends training, seminars and workshops, etc. and reads technical manuals to maintain and enhance job knowledge and skills. Performs other duties as required to support the Department of Information Technology. QUALIFICATIONS Requires high school diploma or GED equivalent supplemented by formal training, special courses or self-education that is equivalent to satisfactory completion of one year of college education or specialized advanced training in computer technology or a closely related field, supplemented by six to nine months of experience in computer software and hardware installation and maintenance, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Must possess a valid state driver's license. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job. Unless reasonable accommodations can be made, while performing this job the staff member shall: 1. Use strength to lift items needed to perform the functions of the job. 2. Sit, stand and walk for required periods of time. 3. Speak and hear. 4. Use close vision, color vision, peripheral vision and depth perception along with the ability to focus vision. 5. Communicate effectively in English, using proper grammar and vocabulary. American Sign Language or Braille may also be considered as acceptable forms of communication. 6. Reach with hands and arms and use hands and fingers to handle objects and operate tools, technology equipment, computers, and/or controls. 7. Climb ladders and stairs. WORK PLACE EXPECTATIONS 1. Work effectively with and respond to diverse cultures or backgrounds. 2. Demonstrate professionalism and appropriate judgment in behavior, speech, and dress in a neat, clean and professional manner for the assignment and work setting. 3. Have regular and punctual attendance. 4. Follow all District policies, work procedures, and reasonable requests by the proper authorities. DISCLAIMER: This is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The Colleton County School District is an Equal Opportunity Employer.

WHO WE ARE Elliott Davis pairs forward-thinking tax, assurance and consulting services with industry-leading workplace culture. Our nine offices - located in the fastest growing cities in the US - are built on a foundation of inclusivity, collaboration, and collective growth. We work daily to provide exceptional service to our people, customers, and our communities. Audit and assurance services are provided by Elliott Davis, LLC (doing business in NC and D.C. as Elliott Davis, PLLC), a licensed CPA firm. The Technical Support Analyst is responsible for providing desktop support and limited desktop administration for the Firm's in-house employees, contract employees, and remote employees. This person will work with internal clients and peers in the identification, escalation, and resolution of issues, delivery of projects, software/hardware testing, training, and product documentation support. This position is envisioned as an opportunity for an entry-level technology professional with a moderate degree of existing experience, a positive attitude, and a high interest level in technology to provide world-class support and service in an exciting and fast-paced environment. Responsibilities * Maintaining, repairing, and troubleshooting desktop hardware and software packages, as well as mobile desktop hardware and software packages, including devices such as Android and iPhone * Loading workstations for new hires, including desk and office setup with required hardware * Creating documentation such as guides for end-users that describe steps for operating various hardware and software platforms * Helping maintain our firm's internal IT ticketing system, ensuring ticket issues are resolved efficiently and in a timely manner * Working closely with various firm members to answer their technical inquiries, debug issues, and make recommendations * Assist with troubleshooting and resolution of trouble tickets across Firm footprint, including but not limited to: phone support, remote support, onsite support * Document procedures and best practices when necessary Requirements * Bachelor's degree strongly preferred * Periodic travel is required for projects, training, office relocations, office visits, or to assist other Support Analysts * This is a fulltime in-office role with the ability to work remotely on a limited basis after training * 1-2 years' professional experience working in IT, tech-support, or related field * Previous customer service experience strongly preferred * Familiarity with technical concepts, practices, and procedures including Active Directory, workstation imaging, and Microsoft System Center * Proactive nature and ability to rely on your experience and judgement to plan and accomplish goals * Excellent written, communication, and social skills * The ability to work both independently and collaboratively with a team * Strong analytical and critical-thinking skills; ability to develop creative solutions * Ability to occasionally lift up to 50 pounds #LI-EG1 WHY YOU SHOULD JOIN US We believe that when our employees are able to thrive in all facets of life, their work and impact are that much greater. That's right - all aspects of life, not just your life as an employee, because we understand that there's life beyond your job. Here are some of the ways our work works for your life, your growth, and your well-being: * generous time away and paid firm holidays, including the week between Christmas and New Year's * flexible work schedules * 16 weeks of paid maternity and adoption leave, 8 weeks of paid parental leave, 4 weeks of paid and caregiver leave (once eligible) * first-class health and wellness benefits, including wellness coaching and mental health counseling * one-on-one professional coaching * Leadership and career development programs * access to Beyond: a one-of-a kind program with experiences that help you expand your life, personally and professionally NOTICE TO 3RD PARTY RECRUITERS Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval. Resumes submitted or candidates referred to any employee of Elliott Davis by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Elliott Davis. Elliott Davis will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals. ADA REQUIREMENTS The physical and cognitive/mental requirements and the work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is: * Regularly required to remain in a stationary position; use hands repetitively to operate standard office equipment; and to talk or hear, both in person and by telephone * Required to have specific vision abilities which include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Cognitive/Mental Requirements While performing the duties of this job, the employee is regularly required to: * Use written and oral communication skills. * Read and interpret data, information, and documents. * Observe and interpret situations. * Work under deadlines with frequent interruptions; and * Interact with internal and external customers and others in the course of work.

The job of Technology Support Technician was established for the purpose/s of installing and maintaining computer hardware and software; resolving immediate operational and/or safety concerns; and providing in-service training and documentation on applications and software. Job Summary: Assesses malfunctions of hardware and/or software applications for the purpose of determining appropriate actions to maintain computer and network operations. Attends meetings as assigned for the purpose of conveying and/or gathering information required to perform functions. Develop skill and knowledge level for the purpose of moving to a higher level of network support. Diagnoses complex network and infrastructure problems (e.g. e.g. VLAN, routing, and TCP/IP issues) for the purpose of maintaining district computer operations. Installs computer hardware, peripherals, and network equipment and application software for the purpose of maintaining safe and effective district and site operation including classrooms, library and computer labs. Prepares a variety of written materials (e.g. work order reports, inventory control, procedures, etc.) for the purpose of providing written support and/or conveying information. Repairs computers, peripherals, network equipment and software, requiring specialized computer and electronics repair skills for the purpose of maintaining computer and network equipment in a safe and functional operating condition. Transports a variety of items (e.g. equipment, supplies, etc.) for the purpose of providing materials at job site or transporting equipment for repair. Upgrades computers, peripherals, network equipment and software applications (e.g. installation, testing, configuration, etc.) for the purpose of meeting the computer processing needs of the users. Warehouses computer parts, supplies, and materials for the purpose of establishing an inventory of items commonly required to repair computer hardware. Assists other personnel for the purpose of supporting them in the completion of their work activities. Qualifications: Job related experience is required. Targeted job related education that meets organization's prerequisite requirements. CCNA Microsoft Certified IT Professional (MCITP) or other current Microsoft certifications

We are looking for a Help Desk Technician who will be responsible for delivering exceptional front desk role, maximising customer satisfaction, and building and improving customer relationships. Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced Help Desk Technician to join the Team. Joining our team as a Help Desk Technician, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers. Duties: Reply to incoming calls from customers including products and service questions and general information. Refer to customer scripts when working through difficult situations. Follow and where possible improve departmental processes and company service standards. Ensure that all databases are kept up-to-date with progressing work and client details. Utilize standard technology such as telephone, e-mail, and web browser to perform job duties. Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date. Keep track of customer accounts and make updates with new account information as necessary. Provide thorough follow-ups to customer interactions, ensuring customer satisfaction. All other duties and responsibilities as assigned. Qualifications: Previous work in a customer-facing position. High school diploma, G.E.D. or equivalent. Required Skills: Excellent customer service skills and attitude. Problem-solving skills. Proficient with office equipment. Attention to detail. Excellent written and verbal skills. Excellent interpersonal skills. Requirements: Knowledge of Office Suite preferred. Self-motivated and team-orientated. Previous customer service experience. Must have access to reliable transportation. Ability to work as a member of a team. Benefits: Competitive Pay. Career Development. Holidays: 25 days + bank holidays. Pension Scheme. Paid Time Off (PTO). 401(k) fixed contribution. Life Insurance. About Lose Design: At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionSalary: $15.00 JOIN OUR WELLNESS TEAM - 24/7 SHIFTS AVAILABLE The WAVE International is revolutionizing mental health and addiction recovery with our holistic approach. Join our mission to create healthier, happier lives for all. YOUR ROLE As a Wellness Support Technician (WST), at MIHS of Winnsboro d/b/a The Wave of Columbia location, you'll be on the frontlines of client care, providing supervision, support, and assistance throughout their recovery journey. You'll monitor medications, document client activities and behaviors, and motivate clients to participate in therapeutic programs in a dynamic, supportive environment. YOU'LL MAKE AN IMPACT BY: Following all policies and procedures related to client interaction, confidentiality, and supervision Ensuring client safety through appropriate supervision and location checks Transporting clients to and from outings while representing The Wave in the community Ensuring clients adhere to and attend their daily scheduled activities Documenting interactions and progress with clients as required by treatment plans Orienting new clients to the facility and completing necessary paperwork Conducting searches to maintain a drug-free and safe environment De-escalating agitated clients and providing supportive redirection Participating in staff meetings and attending all required training Adapting productively to changing circumstances and needs IDEAL CANDIDATE You see potential in every client and believe in holistic healing. Your compassionate approach creates a safe space for individuals on their recovery journey. You excel in high-pressure situations while maintaining a positive, can-do attitude. YOU'LL THRIVE HERE IF YOU HAVE: College Degree from an Accredited institution in BA and Psychology (Preferred) 1-3 years of experience in healthcare settings working with client safety and well-being Driver's License (Required) CPR Certification (Required) Strong proficiency with computers and technology Excellent communication skills, both verbal and written Ability to establish and maintain effective working relationships Adaptability to rapidly changing environments Skill in consulting with clients and interacting respectfully with family members Ability to remain calm in stressful situations WORK DETAILS: Job Type: Full-Time, Part-Time available Pay: Up to $16.00 per hour Schedule: Varies - 24/7 operation with on-call nights, weekends, and holidays may be required Setting: JCAHO accredited rehabilitation center Location: Winnsboro, SC, 29180 (in-person) Benefits: Flexible schedule and company benefits package for full-time employees Drug screening and background check required Physical demands include mobility throughout facility and ability to respond to emergencies READY TO MAKE WAVES? Join our team of dedicated professionals committed to making a difference in the lives of our clients. Your support as a Wellness Support Technician (WST) is invaluable in providing exceptional care.

Job DescriptionSalary: U Trust Insurance Agency LLC is a growing insurance organization operating across 30+ U.S. states. We are looking for a dependable and practical IT Support Specialist for small technical tasks, troubleshooting, and one-off projects. This is a side-work contract role, ideal for someone already working in IT who wants to take on simple, predictable tasks without heavy system administration responsibilities. Key Responsibilities Set up and configure Windows laptops and desktops. Install, update, and troubleshoot basic software (browsers, Office tools, PDF tools, antivirus, drivers). Perform basic diagnostics for hardware issues (slow performance, device errors, connectivity issues). Assist employees with simple technical questions (accounts, printers, email settings). Support small on-site tasks when needed (checking equipment, cables, routers) in Spartanburg, SC. Set up or replace peripherals (monitors, keyboards, webcams, headsets). Ensure devices are updated and secure (Windows updates, basic settings). Required Qualifications 13 years of experience in IT support, helpdesk, or similar role. Strong knowledge of Windows 10/11. Understanding of basic networking: Wi-Fi, router settings, cable connections, IP basics. Ability to troubleshoot hardware and software issues independently. Good communication skills in English; Russian or Ukrainian is a strong advantage. Responsible, organized, and comfortable working with tasks on demand. Nice-to-Have Ability to assemble or upgrade a PC (optional). Experience with remote support tools (AnyDesk, TeamViewer, Zoom Remote Control). Ability to document simple internal instructions (SOPs). We Offer Flexible workload tasks as needed (side work / extra income). Long-term cooperation with a stable U.S. company. Competitive compensation per hour or per task. Friendly international environment. How to Apply Please apply directly through the platform where you found this job post. We will review all applications and contact each candidate, providing feedback and further steps in the order applications are received.

The Personnel Computer Support Technician conducts computer systems hardware and software maintenance, configuration management, inventory, and reporting. Ensures applicable security policy is implemented in accordance with established procedures. Works with other maintenance and engineering personnel to diagnose problems, implement configuration changes, update systems, apply and test patches, and troubleshoot computer hardware, software, and peripherals. Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental - Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays. As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act. ESSENTIAL REQUIREMENTS Must be able to obtain a customer clearance for access to facilities, equipment and property. CompTIA Security+ Must be able to perform job duties in extreme, cold, dark, work environments. Required to Physically Qualify (PQ) in accordance with the USAP requirements for deployment to Antarctica. Must pass medical and dental examination prior to deployment; expenses are reimbursable Broad knowledge of data sources, data flow, systems interactions, advanced computer equipment and software applications, and advanced systems design techniques. Proficient knowledge and understanding of a variety of concepts, practices and procedures related to computer systems and applications. Ability to analyze and develop complex design objectives. Proven ability to perform in an advisory capacity and to make recommendations for resolving issues. Excellent computer skills with demonstrated proficiency in Microsoft Windows/Office. Solid analytical, critical thinking and problem-solving skills. Excellent verbal and written communication skills. Excellent customer service skills. Ability to work both independently and in a team environment. Ability to effectively manage multiple projects and priorities. KEY DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. Required travel to Antarctica six (6) months a year or on a rotational basis with IT team. Performs the necessary IT services in support of the USAP to include. Information Systems/Information Assurance (IS/IA) configuration requirements and policy prepared by the NSF, NIWC Atlantic or higher-level authority shall be maintained. Performs IT installation, maintenance and life-cycle support of program and project unique equipment, computer applications and associated computer hardware, software, and peripheral equipment. Performs infrastructure and desktop updates for NPP and USAP Systems as required. Performs technical support in the installation of program/project unique IT systems/equipment hardware, software, sensors, and associated peripherals. Support will include but not be limited to: Provides technical assistance in preparation of IT project installation technical documentation, conducting pre and post installation operational tests. Performs computer hardware and software installation and operational verification testing; modifies and/or updates special purpose computer programs; and performs system/equipment operational testing. Provides maintenance support for IT systems located at Charleston, South Carolina, Christchurch, New Zealand, McMurdo Station, Antarctica and other locations as required. Supports shall include development and/or review of IT system/equipment maintenance schedules and procedures. Conducts system/equipment diagnostic tests, computer troubleshooting and fault isolation, computer equipment repair, removal, and replacement as necessary. Performs system/equipment hardware and software life-cycle support to include participating in design requirements, performing system/equipment upgrades, updating and maintaining system/equipment hardware and software configuration data. Assists in the procurement of new systems/equipment, providing user/operator initial and refresher training, and assisting in the retirement and disposal of systems/equipment. Performs necessary support services to ensure hardware and software remain compliant with all federal guidelines. Performs remediation for vulnerabilities or non-compliance items as required. Performs after-hours support for NPP remote operational systems in support of aviation operations for the Charleston based meteorology data gathering and processing systems as necessary. Investigates and assesses existing, new, and emerging technologies which may include applications, communications, data processing, data storage and retrieval, data backup and restore, storage and network architectures as requested by the sponsor. Provides the following engineering and Data integration support: a. Engineering and data integration support to include base line configuration of servers, creation of documentation for software management, creation of application specific training materials for operating systems and development of Standard Operating Procedures (SOP) (CDRL A001). b. Integration of web development and support of any current or future web-based projects. EDUCATION AND EXPERIENCE High School diploma or GED and one (1) year of experience to include: UNIX and Windows based operating system, and virtual environments. PHYSICAL DEMANDS Work is primarily performed in an office/warehouse setting. Regularly required to use hands to finger, handle, or feel. Regularly required to reach with hands and arms, occasionally above head. Regularly required to twist at the waist, climb and descend stairs while carrying objects. Ability to speak and hear. Frequently required to stand, walk, stoop, kneel, crouch or crawl. Occasionally required to sit and climb or balance. Regularly lifts and/or moves up to twenty-five pounds, and occasionally lifts and/or moves up to fifty pounds. Works near moving mechanical parts. Regularly exposed to general office and general office machinery noise. May be exposed to warehouse, truck or forklift noise. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. EOE including Disability/Vet CNI offers a comprehensive benefits package that includes: Medical Dental Vision 401(k) Family Planning/Fertility Assistance STD/LTD/Basic Life/AD&D Legal-Aid Program Employee Assistance Program (EAP) Paid Time Off (PTO) - (11) Federal Holidays Training and Development Opportunities Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).

Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior staff, and contribute to IT projects and initiatives. Key Responsibilities: Advanced Technical Support: Provide second-tier support for hardware, software, and network-related issues escalated from junior team members, ensuring timely resolution. System Administration: Assist in the administration and management of IT systems, including servers, workstations, and cloud environments. Troubleshooting: Diagnose and resolve complex technical issues across a variety of platforms, including Windows, mac OS, Linux, and mobile devices. User Support: Respond to service requests from users, providing exceptional customer service and ensuring a positive user experience. Documentation: Maintain comprehensive documentation of IT support processes, troubleshooting steps, and system configurations for knowledge sharing and future reference. Mentorship: Assist in training and mentoring junior IT support staff, providing guidance on best practices and technical skills. IT Projects: Participate in IT projects, such as software deployments, system upgrades, and network enhancements, ensuring projects are completed on time and within scope. Monitoring and Maintenance: Monitor IT systems and networks for performance and security, proactively identifying and resolving potential issues. User Account Management: Manage user accounts, permissions, and access rights within various systems and applications. Incident Reporting: Track and report on incident trends, root causes, and resolutions to help improve IT services and support processes. Key Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 3-5 years of experience in IT support or system administration, preferably in a corporate environment. Strong knowledge of operating systems (e.g., Windows Server, Linux, mac OS) and enterprise applications. Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations. Familiarity with helpdesk and ticketing systems (e.g., ServiceNow, JIRA, Zendesk). Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently. Strong communication skills, with the ability to explain technical concepts to non-technical users. Preferred Experience: Experience with ConnectWise Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V). Knowledge of IT security practices and data protection regulations. What we do for you At COURSER we prioritize our employees' personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together. Benefit Highlights Competitive benefits package, including medical, dental, vision, and life insurance 401k match Flexible PTO 10 Holidays including your Birthday and a Floating Holiday! Gym reimbursement Amazon Prime reimbursement 40 Hours for Volunteer Time Paid Maternity and Paternity leave Paid certifications Learning and development programs Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.

Parker Poe is seeking an experienced IT Support Specialist to join our team as the primary onsite technical resource for our Charleston office while also supporting end users across the firm through our centralized IT Help Desk. This role is ideal for a self-driven, service-oriented IT professional who thrives in a hands-on environment, enjoys solving technical challenges, and takes pride in delivering exceptional support to attorneys and staff. This position will primarily be in-office with occasional travel and will participate in a rotating remote on-call schedule including evenings and weekends. This position plays a dual role: Providing elevated deskside support for the Charleston office, ensuring seamless operation of hardware, software, and audio-visual technologies, and Strengthening the firmwide IT Support Team by assisting with calls, emails, and tickets submitted to the Help Desk from all Parker Poe locations. Key Responsibilities Serve as the primary onsite IT support resource for the Charleston office, delivering professional, hands-on technical assistance to attorneys and staff. Provide remote support for the entire firm, helping manage Help Desk calls and email volume through timely, effective incident/problem resolution. Diagnose and resolve issues involving Windows, Microsoft 365 (Word, Excel, PowerPoint, Teams), laptops/desktops, printers, mobile devices, iManage, Citrix, and other firm-supported applications. Support and maintain conference room and videoconferencing technology, ensuring rooms are meeting-ready, providing meeting support, and resolving AV issues quickly. Install, configure, and deploy hardware, software, and peripherals; support equipment moves and workstation setups. Assist with inventory and asset management for all IT equipment in the Charleston office. Work closely with the IT Support Manager, CIO, and Charleston Office Administrator to ensure technology needs are addressed proactively and professionally. Help users adopt new and innovative tools, including emerging AI-enabled technologies used by the firm. Participate in a rotating after-hours on-call schedule that includes evenings and weekends. Travel occasionally to other locations for projects or onsite assistance. Perform other duties as assigned by leadership. What We're Looking For Minimum of two years of IT support experience. Professional services or law firm experience preferred. Strong technical knowledge and troubleshooting skills with the ability to work independently as the onsite resource for a remote office. Excellent communication, interpersonal, and customer service skills - including supporting a wide range of users from entry-level to advanced. Proficiency with Windows and Microsoft 365 (Word, Excel, PowerPoint, Teams) required. Knowledge of iManage, Citrix, conference room technology, and legal-specific applications preferred. Ability to lift up to 25 lbs., stoop, bend and kneel to work in tight spaces (e.g., under desks) to access equipment. Strong organizational skills with the ability to balance local responsibilities with firmwide Help Desk support. Excellent time management skills to juggle multiple priorities, urgent requests, and shifting deadlines Motivated, self-directed individual with ability to anticipate and resolve issues and work with minimal supervision. Committed to a collaborative mindset and to actively contribute to team-oriented goals. Why You'll Love Working Here At Parker Poe, you'll join a respected, forward-thinking law firm that values technology, innovation, and excellent client service. You will: Be part of a collaborative and supportive IT team with strong leadership and clear direction. Contribute to firmwide improvements by helping reduce Help Desk workload and elevate support quality across all offices. Work in an environment that embraces new technologies, including productivity tools and AI-driven solutions. If you want to make a meaningful impact, enjoy helping others succeed through technology, and thrive in a professional legal environment, we encourage you to apply.

Security Finance is Hiring: Help Desk Support 2 Location: This position is remote with travel required on a quarterly basis. (Must reside in AL, GA, ID, LA, MO, OK, SC, TN, TX, UT, WI) Security Finance is a trusted leader in the financial services industry, serving communities since 1955 with safe, easy installment loans and income tax preparation. We're looking for a dedicated and customer-focused Help Desk Support professional to join our team and provide technical, hardware, software, and operational support to our company-maintained systems and services. As a Remote Help Desk Support 2, you will: * Provide Level 2 remote technical support for hardware, software, and basic operational support for Company-maintained computer systems and services for branch, home office, and mobile company personnel in Spanish and English. * Mentors and assts level 1 technicians with Technical Support * Receives initial and referred incoming contacts and calls from field and home office personnel regarding system or operational related problems and/or service request * Resolves moderately complex problems requiring system and technical knowledge and delivers services to meet internal customer expectations and needs * Records key information of reported incidents into Incident (case) Management System * Determines additional routing of reported cases to other Help Desk levels and/or supporting departments as needed * Reviews Tier 1 tickets for correct troubleshooting and resolution status * Informs management of recurring problems and/or deficiencies * Assist with electronic setup for new office locations or merged offices as needed. * Perform quality assurance testing and assessment of new software. * Prompt and regular attendance is required. To be a great fit, you should have: * 1 year of experience in a help desk environment * A reliable internet connection (DSL or faster) * A strong customer service orientation with effective verbal and written communication skills * Ability to work professionally with others and maintain composure in stressful situations * Flexibility in work hours * Basic knowledge of computer based systems, tools, and processes as well as basic knowledge of company business processes, policies and procedures * Ability to troubleshooting and remotely installing hardware * High School Diploma or equivalent required * A 2-year technical school degree or equivalent (preferred) * Related technical certifications (preferred) We offer: * Top-notch training to help you build a solid foundation and excel in your role. * A comprehensive benefits package including medical, dental, life insurance, short- and long-term disability, profit sharing, 401(k) with company matching, and paid sick, holiday, and vacation time. * Community Service opportunities - we actively contribute to charities, local food banks, and educational initiatives. * Career growth potential - we encourage internal growth and provide pathways for advancing careers. Why Security Finance? We are a proud, community-focused company that has been helping our neighbors since 1955. We offer a welcoming and supportive work environment, where employees are valued and given opportunities to grow. At Security Finance, it's not just about providing financial services-it's about making a difference in the communities we serve. Ready to make a difference?

SUMMARY OF POSITION: Reporting to the CIO, the IT Support Specialist I provides first level support through a courteous, helpful, unbiased and professional manner to students, faculty, and staff by installing, maintaining, and repairing all university supported hardware and software. Troubleshoot computer, application, network, and printer related problems, determine problem source, and advise on appropriate action. Take ownership of customer support issues and respond effectively until resolution. ESSENTIAL DUTIES/ NON-ESSENTIAL DUTIES AND RESPONSIBILITIES: Computer (80%) Install, maintain, and troubleshoot all internal and external software for Converse systems and peripheral devices including, but not limited to Windows and Mac devices, laptops, handheld devices and digital media devices. Troubleshoot and assess risk and provide solutions related to malware removal and anti-virus Resolvehelpdeskticketsforfaculty,staff,andstudentsinaprofessionalandtimely Install, troubleshoot and problem resolution for standard and customized software and Update and maintain accurate data and inventory of all devices, assets, software and license Must communicate with internal and external customers in a positive, solution-oriented Responsible for communicating with outside vendors to procure pricing estimates on software and hardware on behalf of Converse. Tracking and routing problems and requests, and document resolutions Identifying and escalating situations requiring urgent attention Testing equipment that has been repaired prior to returning the equipment to the user Mentor student workers Provide documentation and knowledge-based articles on deployment, policies and procedures Multimedia (20%) (not limited to: projectors, smart boards, document cameras, mixers) Set-up and tear down equipment for special events Installing and maintaining all multimedia equipment when feasible Provide assistance to departments and offices of the university with multimedia related issues Maintain and update documentation on all multimedia equipment JOB QUALIFICATIONS: Minimum qualifications: Bachelor'sDegreeinInformationTechnology,ComputerScienceorrelateddiscipline, equivalency in other degree, certificates and 6 months-1 year of experience are accepted. Preferred Qualifications: Proven experience as an Intern in technology related field, Helpdesk Technician, or similar Minimum of 1 year experience preferred. Experience with Windows and Mac devices Knowledge/Skills/Abilities: Ability to provide technical support to users Ability to explain technical concepts in non-technical terms to faculty, staff and students Be knowledgeable and keep current by reading, interpreting, and applying information on technological changes and updates Knowledge of computer hardware and software Basic network connectivity troubleshooting Skill to prepare clear and concise written communications Ability to research technical manuals and guides to respond to user questions; prioritize requests, organize, schedule, and coordinate a variety of activities and projects Ability to learn new software and hardware packages Adapt to changes in technology Work independently and as a team member Well-grounded philosophy of honesty, integrity, and respect Demonstrated ability to establish and maintain effective and collaborative working relationships with various constituents including both internal to the organization and with the public Ability to work with and engage a diverse group of people Ability to work independently yet value and support a team-based environment Demonstrated professionalism and positive attitude GUIDELINES AND SUPERVISION: The IT support specialist I reports to the CIO and operates as part of the CT team but executing work for faculty, staff and students at Converse University. Under general supervision this specialist responds to and diagnoses problems through discussions with users. Work is characterized as solving known issues that can be escalated to a higher level when necessary (mid-level). The work will be completed in an independent way. The Specialist will oversee student workers. Work Schedule: Monday-Thursday 8:00-5:00, Friday 8:00-1:00 Display a willingness to work additional hours during the week and/or weekend, if required. Licenses: NA DISCLAIMER: The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. We believe that a diverse faculty and staff are essential to achieving academic excellence; thus, we strongly encourage applications from candidates from all racial, ethnic and cultural backgrounds.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Fort Mill, SC (roughly 20 minutes from Charlotte, NC area)and they are in need of a Help Desk Support Level IITechnician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Having worked in an MSP environment is a MUST! Minimum of3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Fort Mill, SC

Job DescriptionSummary Our client is a leading IT Solutions Company located in Fort Mill, SC (roughly 20 minutes from Charlotte, NC area) and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Having worked in an MSP environment is a MUST! Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus