Technical support technician jobs in Springfield, IL - 146 jobs

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

As a Principal Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle) **Responsibilities** Oracle provides the world's most complete, open, and integrated business software and hardware systems. Global Product Support (GPS) provides technical assistance for all Oracle products including Cloud and On-Premise, ensuring maximum availability of Oracle customer's systems and helping them to benefit from running the latest Oracle technology and applications. Additionally, GPS works closely with our Development organization on ensuring absolute product quality and provides high quality content for the online knowledge databases. **DUTIES & RESPONSIBILITIES:** + Provide customer and systems support of Oracle Integration Cloud (OIC) including Process + Troubleshoot and analyse application servers and new technologies, with a focus on web servers and application servers + Use Oracle Cloud Infrastructure (OCI) + Collaboration with Oracle Fusion Application Products + Interact remotely with customers, partners, and software developers to provide technical advice and assistance. + Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems. + Have the ability to analyse and resolve issues + Identify and document product defects + Review design specifications and external technical publications and provide feedback for product and document improvement. We are looking for experienced Software Engineers to join our Cloud Integration Support group under Middleware stack. **Experience:** + Four to Ten years of strong experience in Oracle Integration Cloud, Oracle SOA Suite - BPEL, Adapters, + Good knowledge in Oracle Cloud Infrastructure, Oracle Database + Technical support experience & Troubleshooting skills **Desired Skills:** + Fusion Applications + Oracle Integration Cloud, SOA Cloud Service + Oracle Cloud Infrastructure(OCI) + Java Application Programming Interfaces (API's). **Essential Skills:** + Proven success in contributing to a team-oriented environment + Desire to work to one of IT leader industry + Excellent verbal and written communication skills in English. + Ability to read and interpret stack traces and troubleshoot issues involving system and process crash events. + Ability to troubleshoot issues involving platform performance under load. + Ability to read and analyse network trace data in detail to understand and resolve inter server communication issues. + Advanced customer support and communications skills. + Ability to read and interpret programming languages at a code level (especially Java). + Ability to learn new technologies quickly. + Demonstrate strong troubleshooting and analytical problem solving skills. + Able to multi-task and manage multiple technical issues reported by customers Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from $30.87 to $67.88 per hour; from: $64,200 to $141,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job DescriptionOffice of the Illinois Secretary of State Alexi Giannoulias Job Title: Library Technical Specialist Division: Union: IFT Salary: Range $3,991 to $6,328 - commensurate with experience Benefits: **************************************************** Overview: Independently performs library work specializing in readers advisory services focusing on juveniles and schools in fiction and non-fiction subject areas to assist patrons of the Illinois State Library Talking Book and Braille Service (TBBS) who have a vision, physical or reading disability that prevents reading standard print material; provides bibliographic searches for TBBS utilizing internally developed standards; works in partnership with the National Library Service for the Blind and Physically Handicapped (NLS) to maintain national standards; researches and refers patrons to appropriate disability agencies. Duties and Responsibilities: Works independently and in conjunction with other Readers Advisors to provide telephone and in-person customer service for TBBS by answering questions pertaining to the reading and informational needs of print-disabled patrons, especially children and schools; conducts introductory patron interviews, adding them to customer database; specializes in title, subject and author searches for material utilizing special databases and a unique circulation system and internal cataloging process; discusses reading preferences with patrons, customizing mail-order service details for each individual; develops book orders for patrons. Develops subject-specific bibliographies of interest to TBBS juvenile patrons; submits articles for NewLink, the TBBS quarterly newsletter; drafts publicity information for communications manager; suggests subject cataloging changes to original cataloging provided by circulation vendor. Develops procedures to analyze and review NLS technology updates concerning talking book equipment and accessibility resources and issues for use in school facilities and with juveniles, shares information with all staff, assists supervisor on special projects and operating system review. Using professional resources, researches both simple and complex requests regarding referral service to other disability agencies and questions about assistive technology equipment used by patrons in this program. Performs other duties as assigned or required. Education and Experience: Requires knowledge, skill and mental development equivalent to completion of two years of college, preferably with courses in library science and two years of paraprofessional library or related work experience. Knowledge, Skills and Abilities: Requires extensive knowledge of the terminology, content and classification schemes of the collections serviced. Requires working knowledge of standard non-professional library science methods, procedures and techniques. Requires ability to recognize identifying information on documents in several foreign languages. Requires ability to utilize standard bibliographic tools. Requires ability to provide general reference services to professional staff. Requires ability to prepare ordinary operating reports on library activities. Requires ability to select and recommend publications of interest to the patrons utilizing the library facilities. Requires the ability to lift, carry and push/pull up to 10 lbs. Application Process: Please visit ********************************** to apply by completing the online application; you may also upload a resume or other attachments as needed. Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code. Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago ************** or Springfield **************. Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability. Powered by JazzHR fxbge5NmBJ

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

This job provides account support activities associated with the implementation and administration of groups and accounts. Provides assistance with non-standard benefit implementation tasks. Identifies and resolves problems related to benefit interpretations, non- standard benefits, handle rating concerns, and coordinate claim extracts and any subsequent adjudication requirements. The incumbent may have direct interaction with producers, clients and sales reps to ensure complete implementation, on-going service and all renewal activity. The incumbent has foundational knowledge and experience, is building higher-level knowledge and skills, and makes independent contributions to projects. **ESSENTIAL RESPONSIBILITIES** + Load and maintain group information and benefit files. + Interact and provide support activities to Account Managers (For UCD: Accounts Support Analysts are account managers for all small market clients. May also be involved with managing all aspects of relationships with core partners.) + Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. + Handle error management and ensure files are corrected. + Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. + May assist with training new employees. + Other duties as assigned or requested. **EDUCATION** **Minimum** + High School Diploma/GED **Substitutions** + None **Preferred** + None **EXPERIENCE** **Required** + 3 years of relevant, progressive experience in the area of specialization. Exempted experience requirements effective August 2016 **Preferred** + Experience in health care, insurance or sales **LICENSES/CERTIFICATIONS** **Required** + Producer's License in Accident & Health required or must be obtained within 90 days of hire **Preferred** + None **SKILLS** + Knows and applies principles, practices and processes within the specific field or discipline. Building higher-level knowledge and skills. Gathers and analyzes information, designs and tests solutions to problems, and formulates plans. + Performs work that is varied and somewhat difficult. Solves a range of problems by analyzing possible solutions using standard processes. **Language (Other than English):** None **Travel Requirement:** 0% - 25% **PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS** **Position Type** Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Never **_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ **_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ **Pay Range Minimum:** $22.71 **Pay Range Maximum:** $35.18 _Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at ***************************** California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J273832

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Department Information Systems Title PC/Network Support Listed On 12/29/2025 Listed Until 4/30/2026 The Sangamon County Information Systems Department is accepting applications for a PC/Network support position. Responsibilities Successful applicant will be joining the County I.S. Operations team responsible for PC implementation/support and network support for 30+ county departments with 700+ users. Responsible for evaluation of user requirements, hardware/software selection, purchasing, implementation and ongoing support. Responsible for networking internal PC LAN's, IBM i, Remote Access Systems, and the Internet. Responsible for maintenance of PC's, operating system and applications; including installation and configuration of hard drives, printers, and other PC accessories. Responsible for usage of the cabling systems used for the network. Responsible as a backup for other miscellaneous duties such as; computer room operations, phone support, network user security, etc. Requirements Requires lifting of up to 50 pounds. Requires a valid driver's license to drive to the various County office locations. Requires ability to work at a high technical level independently and efficiently. Requires ability to plan, organize, and direct the projects assigned. Requires ability to develop procedures. Requires ability to communicate effectively both orally and in writing. Requires ability to establish and maintain satisfactory working relationships with coworkers, vendors, and County computer users. Requires employee to be a current resident or become a resident of Sangamon County within 6 months of employment. Skills Knowledge of set-up and installation of desktop computers, laptops, and tablets. Ability to troubleshoot hardware, software, and network problems. Knowledge of diagnosis and removal of virus/malware. Knowledge of Microsoft Office applications and ability to learn various applications. Possess good organizational and time management skills. Knowledge of TCP/IP, Routers, Wireless, and other networking devices. Knowledge of installation and troubleshoot printers and scanners. Knowledge of web browsers and plug-ins. Associates Degree or technical training in PC Networking or related field is desired. Experience in help desk work or a similar support role is a plus. Benefits Health, Dental, Life Insurance, Pension Plan, Deferred Compensation, Paid Vacation, Sick Time, and Personal Time. Starting salary $51,213 to $64,017. To be considered please submit your cover letter, resume, and three references to ********************** . Review of applications will begin immediately and continue until the position is filled. Further Info Sangamon County is an Equal Opportunity Employer.

Company: JARDOGS.AI, INC. Reports To: COO / Director of Implementations Job Type: Full -time JARDOGS.AI, INC., is an innovative healthcare technology start -up dedicated to streamlining clinical workflows and improving provider efficiency. We leverage cutting -edge artificial intelligence to transform how medical documentation and coding are handled, allowing healthcare professionals to focus more on patient care. About My Medical Scribe: My Medical Scribe is our flagship mobile application designed to revolutionize the clinical documentation process. The app allows providers to transcribe patient visits and automatically generates a clinical note by integrating previous EMR data with the current dictation. A key feature of My Medical Scribe is its ability to deduce and suggest appropriate medical codes based on the generated note, deeply integrating with any Electronic Medical Record (EMR) system. Position Overview: JARDOGS.AI, INC., is seeking a dedicated and skilled Clinical Application Support Specialist to provide exceptional support for our My Medical Scribe application. This is a unique opportunity to be a foundational member of our client support team, working closely with providers and clinic staff during a critical phased rollout. The ideal candidate will be passionate about customer success, possess strong analytical skills, and have a foundational understanding of medical coding and clinical workflows. You will be the primary point support contact for users with concerns with medical billing, focusing on explaining the logic behind our AI -driven medical coding suggestions and ensuring a smooth user experience. Requirements Key Responsibilities: Serve as the primary support contact for JARDOGS.AI, INC., clients (physicians, advanced practitioners, medical coders, and billing staff) for the My Medical Scribe application. Investigate, troubleshoot, and clearly explain the logic behind AI -generated medical code suggestions and clinical note content. Respond to user inquiries via designated support channels (e.g., Zoho Desk, email, phone) in a timely, professional, and empathetic manner. Document all support interactions, user feedback, and issue resolution steps meticulously in our help desk system. Collaborate closely with the Product Management, Implementations, and Engineering teams to escalate complex issues, report bugs, and provide insights for product enhancement and AI model refinement. Assist Product Management and Engineering teams in the quality assurance process of modifications made to the coding assistant portion of the My Medical Scribe product Develop and maintain user -facing support materials, including FAQs, knowledge base articles, and troubleshooting guides tailored to Springfield Clinic's workflow. Assist in providing training and onboarding support to new users at Springfield Clinic as the rollout progresses. Proactively identify trends in user questions or issues to help improve user training and product usability. Maintain a high level of customer satisfaction and build strong relationships with key users Adhere to service level agreements (SLAs) for response and resolution times. Participate in regular team meetings and contribute to the continuous improvement of support processes and product knowledge. Required Qualifications: 1 -3 years of experience in customer support, application support, product support, or similar role, preferably within the healthcare IT or clinical software industry. 1 -3 years of experience within the realm of medical coding principles (ICD -10, CPT, E/M leveling). Strong understanding of medical terminology. Excellent problem -solving and analytical skills, with the ability to troubleshoot technical and logic -based issues. Exceptional verbal and written communication skills, with a proven ability to explain complex information clearly and concisely to diverse audiences (including busy healthcare providers). Strong customer service orientation, patience, and empathy. Detail -oriented with strong organizational and documentation skills. Quick learner with the ability to master new software and complex systems efficiently. Proficiency with help desk software (e.g., Zoho Desk, Azure DevOps) and CRM systems. Ability to work independently with minimal supervision and collaboratively as part of a dynamic team. Must be able to work in a hybrid model, with approximately 50% of time spent in our Hillsboro, IL area office and 50% remote. Reliable transportation for in -office work. Preferred Qualifications: Associate's or Bachelor's degree in Healthcare Informatics, Health Information Management, IT, or a related field. Certification in medical coding (e.g., CPC -A, CCS -P, or equivalent foundational knowledge demonstrated through experience). Direct experience supporting AI -powered software or applications. Experience working directly with physicians and other healthcare providers. Familiarity with EMR/EHR systems and clinical workflows. Experience in a fast -paced start -up environment. Benefits Work Environment: This is a hybrid role requiring approximately 50% of your time to be spent in our office located in the Hillsboro, IL area, with the remainder worked remotely. The role involves standard office conditions and equipment. Flexibility for occasional adjustments to schedule based on client needs during critical rollout phases may be required. Why Join Jardogs.ai? Be part of an exciting, early -stage company poised to make a significant impact in healthcare. Play a critical role in the success of our flagship product and a key client relationship. Work with a passionate and innovative team. Opportunity for growth as the company expands. Competitive salary and benefits package. Equal Opportunity Employer: Jardogs.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Illinois Tool Works, Inc. (NYSE: ITW) is a Fortune 200 global industrial company centered on a differentiated business model. The company's seven business segments leverage the 80/20 business model to generate solid growth, best-in-class margins and favorable returns in markets where innovative, customer-focused solutions are required. ITW delivers specialized expertise, innovative thinking and value-added products to meet critical customer needs in a variety of industries targeting sustainable and profitable organic growth. The Sexton business fits within the ITW Drawform Division and is a market leader in the manufacture of high-pressure aerosol cans and after-market filter shells and is seeking a support operator for its Decatur, AL facility, located 30 minutes Southwest of the Huntsville area. Job Description The support operator works in a team environment and is responsible for supporting the routine operations of at least one production line. This role is responsible for prepping and packaging the product for transit, keeping an accurate count of the product produced on the shift, monitoring quality and maintaining an organized, clean, and safe work area. and overall, plays a key role in keeping the production line functioning safely and smoothly. Essential Functions: Follow standard operating procedures, work instructions, and health/safety/environmental requirements. Communicate with associate(s) from previous shifts and other line team members about safety, quality, and production issues. Fill double seamer with appropriate size and style can bottoms. Utilize a dial indicator and a go/no-go gauge. Monitor the tester and communicate any issues to the Quality Team, Shift Supervisor, and Maintenance Team. Follow customer packaging requirements and meet company core values. Obtain cross-training on all lines and can styles. Share responsibility with other operators to complete all work-related documentation. Maintain a clean work environment by following housekeeping instructions and 5-S philosophy. Work overtime and perform other duties as . Qualifications High School diploma or GED . Previous experience in manufacturing environment highly desired. Able to lift boxes, tooling and other objects as needed. Additional information Demonstrate knowledge concerning general safety protocol and procedures regarding field operations. Ability to work independently, manage projects and complete assignments in a timely manner. Self-starter; works with minimal supervision; capable of offering up and making decisions. Effective oral, interpersonal and written communication skills. Team-player with aptitude to learn the ITW culture and work within a fast-paced environment. Ability to maintain keen vision and mental awareness while practicing careful attention to detail. Ability to collaborate with team members to support troubleshooting, problem solving, root cause analysis, and related process improvement activities. Being an employee at ITW comes with lots of benefits. Some of these benefits include: Paid Holidays PTO (Vacation and Sick Pay) Attendance Bonus Employee Referral Bonus Medical (3 Plans), Dental and Vision Insurance FSA/HSA STD/LTD Life Insurance 401(k) (Roth/After-tax options available) Parental Leave Adoption Cost Assistance Tuition Reimbursement Scholarship Program 3 for 1 gift match program Volunteer Match Program $115 credit towards safety shoes ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

**Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The Role** Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just a problem solver - you're a technology hero. **This position is fully onsite and will be based at one of the following client locations, determined by the selected candidate's proximity:** + **Windsor Locks, CT** + **York, NE** + **Rockford, IL** + **Chula Vista, CA** + **Riverside, CA** + **Winston Salem, NC** Picture yourself in a role where you're the go-to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments. Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types, both on-site and through remote support. Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease. In this role, you'll be part of a vibrant ecosystem, collaborating with other internal teams at Kyndryl as well as our esteemed alliance partners, such as Microsoft. At Kyndryl, we're all about progress, and you'll be right at the forefront, recognizing opportunities for modernization and automation within your realm. You're empowered to bring your creative side by presenting innovative ideas that not only enhance the end-user experience but also drive cost savings. Our customers' satisfaction is paramount, and you'll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets. If you're someone who thrives on teamwork and embraces the ever-evolving tech landscape, you'll love being part of a team focused on deploying the latest and greatest in technology. Join us as Deskside Support, where every day is a tech adventure, and you're the hero who keeps the digital world spinning smoothly. Your journey begins here. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization - Kyndryl is dedicated to your professional journey. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. **Who You Are** Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Skills and Experience + 5+ years of experience providing IT support + Experience working in a customer facing environment + Strong communication skills including email, phone and in-person Preferred Skills and Experience + Bachelor's degree in Computer Science, Information Technology, or related technical field **Important Notes:** + As part of our client's onboarding requirements, successful candidates may be required to pass a pre-employment drug test prior to starting. + Due to client and compliance requirements, candidates must be U.S. citizens and reside within the United States. The compensation range for the position in the U.S. is - $38,400to$65,040based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California (San Francisco Bay Area):$46,080to$78,120 California (All Other):$42,120to$71,640 Colorado: $38,400to$65,040 Massachusetts$38,400to$71,640 New York City: $46,080to$78,120 Washington: $42,120to$71,640 Washington DC:$42,120to$71,640 This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis. **Being You** Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. **What You Can Expect** With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. **Get Referred!** If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables. **Responsibilities** **Key Responsibilities** + Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices. + Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. + Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. + Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality. + Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols. + Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service. + Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards. + Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services. + Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections. + Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Associates degree in relevant field. + 6 years' experience in computer user support + Valid driver's license, travel may be required. + Experience supporting Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) + COMPTIA Security Certification + Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. + Exceptional verbal and written communication skills. + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately **Desired Qualifications:** + 5 years Preferred Hands-on experience with Spring Boot Java Applications. + 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later. + 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum) + 5 years Preferred Hands-on experience with web applications developed for Cloud platform + 5 years Preferred Hands-on experience with CI/CD methodology + 5 years Preferred Hands-on development experience for mobile and tablet platforms **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Program Manager** **Working Conditions** + Professional hybrid office environment. + Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $32.00 /Hr. Submit a Referral (**************************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103791_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _No_ **Clearance Required** _Secret_

The IT Support Technician is responsible for all service and support needs for our customers. This relates to all technology and includes workstations, servers, printers, networks, and vendor specific hardware and software. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. IT Support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware Technical and support services for: Windows Server, Exchange, SQL, SharePoint, and other Microsoft-related technologies WAN and LAN connectivity, routers, firewalls, and security Disaster recovery solutions Remote access solution implementation (VPN, Terminal Services and Citrix) System documentation to include system reviews and recommendations. Communication with customers as required, e.g. keeping them informed of incident progress, notifying them of impending changes or agreed outages. Document internal processes and procedures related to duties and responsibilities. Enter all time in internal ticketing system. Driving duties include conveying materials, equipment, and staff to and from work sites. KNOWLEDGE, SKILLS, AND ABILITIES Ability to maintain a professional demeanor Adept in verbal and written communication Ability to diagnose technical issues, matching resources to these issues appropriately Understanding of support tools, techniques, and how technology is used to provide IT services Ability to evaluate situations and adjust to changing priorities Strong attention to detail and organizational skills QUALIFICATIONS Associates' degree in IT-related field or equivalent experience Candidate must be willing to reside near or commute to a Joink office (Currently within Illinois: Taylorville, Hillsboro; Indiana: Terre Haute) Candidates which have the following will have priority: Professional IT Certifications such as Microsoft MCP, MCSA, or MCSE; Citrix CCEA or CCIA; SonicWall CSSA; Cisco CCNA; or VMware VCP WORKING ENVIRONMENT 40 hours per week Primarily office environments, internal and customer premise Must be able to work overtime with and without notice. Willingness to travel to other Joink offices, industry conferences, etc. Must participate in On-Call Rotation PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 50 pounds, and push/pull up to 75 lbs. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. OTHER DUTIES Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice. EEO STATEMENT Joink is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity, marital status, pregnancy, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

The Product Support Specialist provides a technical evaluation, investigation, and product support to HCUS customers and internal departments. Exercises judgement in selecting methods, techniques, and evaluation criteria for obtaining results. Internal and external contacts often pertain to company plans and objectives. Normally receives minimal instruction in routine work, general instructions on new products or assignments. Determines methods and procedures on new assignments and may provide guidance to other personnel on day-to-day and routine assignments. Offers mentorship to others on technical and product knowledge and operating procedures. To meet the needs of our customers, work outside normal business hours and holidays are required. **Company Overview** At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: *************************************************** **Job Description** **Duties and responsibilities** + Performs hardware and software evaluation of medical imaging systems, components, and accessories to ensure conformance with appropriate market specifications. Identifies issues and communicates with Original Equipment Manufacturers (OEMs) to address incompatibilities. Makes recommendations for corrections or performance enhancements. + Interfaces with internal and external customers to perform troubleshooting and diagnostic evaluations to determine technical issues and to identify potential product enhancements. Works with cross functional teams to provide remote or on-site support of new products and address escalated technical issues. + Assists with technical training within the scope of an assigned product family, product or module which includes installation guidance, upgrade and troubleshooting techniques. + Along with Product Management, works with OEMs, suppliers and other HCUS departments to identify optimal hardware and software components to support HCUS medical imaging products. + Assists in the investigation of product complaints dispositioned within the Quality Review Board (QRB) process. + Creates and ensures that all necessary technical, configuration, product availability and support information is provided to the service organization. + Maintains technical expertise on HCUS product offerings and stays abreast of current industry trends and future technology advancements through continuous education. + Ensures that problems and solutions are effectively documented into a product knowledge database. + Assesses new techniques and current work practices to reduce service costs and increase service efficiency. + Participates in customer site visits, as necessary. + Short notice and/or overnight travel, as required, to work on customer systems. + Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures. + Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards. **Qualifications** + Bachelor's degree in computer science, Information Systems, Electrical/Mechanical Engineering, or other related field with a minimum of 8 years technical support related experience or comparable education and work experience. + Creative, consultative, communicator with the ability to build relationships to support the evolving needs of customers, employees, and the business. + Experience with Case Management tracking tools. + Advanced working knowledge of current network technologies. + Advanced working knowledge of current IT technologies and common business productivity software, eg: MS Excel, MS Word, MS Project, MS Power Point, MS Visio, etc. + Superior communication and interpersonal skills, excellent telephone manner. + Ability to achieve results and meet goals in a fast-paced, rapidly changing team environment. + Advanced working knowledge of Microsoft Operating Systems and virtualization technologies. + Excellent organizational and multi-tasking skills. **Physical requirements** The position requires the ability to perform the following physical demands and/or have the listed capabilities. + The ability to sit up 75-100% of applicable work time. + The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time. + The ability to stand, talk, and hear for 75% of applicable work time. + The ability to lift and carry up to ten pounds up to 20% of applicable work time. + Close Vision: The ability to see clearly at twenty inches or less. **Travel** + Occasional (up to 25%) travel may be required based on business need. **Salary and Benefits:** + $38.46 - $47.93 (depending on experience) + Medical, Dental, Vision + Life Insurance + 401k + Paid Time Off *\#LI-Remote _In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._ _Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements._ _For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._ **EEO Information** Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. **ADA Information** If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (****************************** or ***************. **Job Locations** _US-Remote_ **Posted Date** _4 days ago_ _(1/13/2026 12:53 PM)_ **_Requisition ID_** _2025-35680_ **_Category_** _Product Support_ **_Company (Portal Searching)_** _FUJIFILM Healthcare Americas Corporation_

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Tech Support II to join our team. The Tech Support II will provide highly skilled and advanced level of Technical Expertise via telephone and/or remote network connectivity to Field Technicians and Subcontractors on extremely difficult, time consuming, and chronic issues in a 24x7 environment. They will have expertise on highly complex devices such as network routers, switches, concentrators, hubs, wireless access points, fiber optics, virtualization, VoIP, video surveillance equipment, servers, and storage arrays. Equipment supported from a variety of manufacturers with numerous operating systems including Cisco, Dell, HP, IBM, and Lenovo with many different versions of Microsoft Server operating systems and Virtual Server configurations. **Responsibilities:** + Remote troubleshooting and configuration of many types of complex equipment via Citrix, various VPN connectivity types, RDP, and etc. + Command level programming expertise for configuring and troubleshooting highly complex network devices such as vlans, switches, hubs, routers, and etc. + Command level knowledge for operating systems such as CMD, registry editor, scripting, and etc. + Support for multiple manufacturers and variations of desktop/laptop equipment used in many different configurations and environments. Support for multiple types of network reimage techniques such as PXE and SCCM. **Skills & Qualifications:** + Expertise on high end Multifunction Devices including Lexmark, HP, Xerox and Fujifilm + Verification of new equipment configurations and software upgrade testing capabilities. + Quality problem management, task prioritization, ticket management, escalation, follow up, and thorough documentation of all activities. + Highly effective communication both verbally and in writing with both Technical and Non-Technical clients. + Resilient, analytical thinking, multi-tasking skills, superb listening skills, technical writing skills, detail and results oriented, flexible schedule, and a high level of self-motivation all with a sense of urgency to obtain the very highest level of success. **Wage Range** **:** The hourly rate for this position is between $21.00- $30.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. **Benefits** : The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. **Equal Employment Opportunity** **:** Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

Title: TECHNICAL SUPPORT III Duration: 6 Months Job Description: · Reviews, analyzes, and evaluates information technology systems operations. · May require an associate's degree in a related area and 2-5 years of experience in the field or in a related area. · Familiar with standard concepts, practices, and procedures within a particular field. · Relies on limited experience and judgment to plan and accomplish goals. · Performs a variety of tasks. · Works under general supervision; typically reports to a project leader or manager. · A certain degree of creativity and latitude is required. Required: Deskside support role Windows 10 and Microsoft environment, imaging, PC refresh etc. Additional Information Thanks & Regards' ________________________________________________________________________ ___ Vikram Bhalla | Team Recruitment | Mindlance, Inc. | W : ************ All your information will be kept confidential according to EEO guidelines.

The Full-Time Google Tech Specialist will assess customer support needs, troubleshoot, or diagnose issues and thoroughly explain potential solutions to all knowledge levels including soft pass off to alternative support solutions in Google's newest retail store. The Tech Specialist will provide assistance for customer product post-sale set up support, manage customer queues, prioritize resources and resolve customer escalations in a fast-paced environment. Pay Range: $23.00 - $26.00 per hour 6+ months retail experience in technical support role preferred Experience with electronic and test equipment such as DVM, Mobile Station test sets and low voltage power supplies Professional communication skills including ability to communicate policies and procedures Subject matter expert level of knowledge of brand and Android operating system Mobile phone repair experience (Level 1) Bilingual Spanish /any other language is a plus but not required Call center or customer service experience preferred Computer science or comparable technical background Ability to development and maintain excellent working relationships with peers and supervisors within the department through regular interfacing with management for information exchange Ability to maintain composure and communicate effectively while multitasking in fast paced environment Ability to gather and analyze data from multiple sources Ability to plan and prioritize multiple work assignments Ability to read, write and prepare product repair orders and service tickets and to comprehend technical repair manuals, test procedures and technical product information Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities Ability to solve problems involving similar or related conditions where solutions are determined from available choices and well-established guidelines Bilingual and Multilingual would be considered an asset (English and/or Spanish) Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following: Medical, Dental, Vision, Prescription Drug and Telehealth Tax Savings through Flexible Spending Accounts (Healthcare and Dependent Care) and Health Savings Account Company Paid Basic & Voluntary Life Insurance 401(k) Plan with Company Match Legal Insurance Company Paid Employee Assistance Program (EAP) Employee Discount Program Tuition Reimbursement (Degree and Professional Certification Programs) Bonus Opportunities + Technology Reimbursement Access to Use Approved AI Tools Excellent Recognition Programs Committed to Development with Dedicating a Day for this Purpose Quarterly and Providing Programs for Leadership Development and Management Essentials Actively Promotes from Within Represent a Company Dedicated to a Sustainable Future Assess customer support needs, troubleshoot or diagnose issues and thoroughly explain potential solutions to all knowledge levels including soft pass off to alternative support solutions. Provide assistance for customer product post-sale set up support. Manage customer queues, prioritize resources and resolve customer escalations in a fast-paced environment. Identify, document and escalate potential product issues to internal team. Collaborate with repair team to set appropriate expectations for clients and return customer product as quickly as possible. Contribute to environment of collaboration and support through personal accountability and effective communication with supervisors and peers. Prepare new product for launches and execute visual merchandising when required. Meet & greet customers, assist with sales and complete transactions when necessary. Delivers superior customer service Performs Level 1 device repair which includes: Customer education Troubleshooting and diagnostics Software upgrade Quality/Operational checks that are appropriate to the level of repair Performs advanced software loading and programming of cellular products Determine warranty status and communicates findings to the customer along with the brand's warranty guidelines Communicates service and/or insurance options to customer Processes exchanges in the event a repair cannot be made Collects and processes out of warranty payments Records interaction/service events; accurately and completely documents the repairs made to each unit on the product service ticket Champions post-purchase loyalty through ensuring customer: Walks out with a working understanding of their device Is aware of insurance offering Downloads support apps Understands the channels through which future support is available Explains failure behind symptoms Other duties as assigned

IT Support Technician Reports To: Director of Technology Status: Non-Exempt Provides user support to Agency employees, maintains and troubleshoots PC's and related hardware, and performs pertinent updates to equipment. In this position, the IT Support Technician responds to inquiries and requests for assistance with the Agency's computer systems or PC's, installs PC's and peripherals, and installs Agency approved software. INFORMATION PRIVACY AND SECURITY LEVEL: In accord with federal and state legislative mandates, individuals employed in this position are trained to, and function within a Level I security clearance for confidentiality of client protected health information, and other privileged information. Appropriate sanctions will be applied against employees who fail to comply with the privacy policies and procedures of the Agency. QUALIFICATIONS: Hold a minimum of a High School Diploma, Associates Degree preferred, and two (2) years technical experience. Have the ability to troubleshoot, analyze, and resolve technical issues with PC's. Possess intermediate level of understanding of Windows network operating systems. Communicate effectively with all levels of Agency staff. Have knowledge of trauma informed care and ability and willingness to make trauma informed decisions with client and/or other staff when necessary. Take any on-going trainings when required. Possess working knowledge of Microsoft Windows and Office Applications. Familiar with Citrix, Security Camera Systems & Servers. Show promising professional competency supported by an excellent academic record, a stable work history, professional references, and high ratings on the job interview. Have the ability to respond with discretion and professionalism at all times when dealing with confidential or sensitive matters. Have excellent inter personal skills. Have the ability to organize and prioritize work and to meet deadlines. Treat all information concerning children, youth, and their families in any Agency program with absolute confidentiality. Have a current Illinois Driver's license and proof of state requirement for insurance. Ability to pass a background check. PHYSICAL CHARACTERISTICS REQURIED: Ability to engage in daily, full-time attendance, and occasionally, in duties re quiring longer than eight (8) consecutive hours as well as non-working hours on call duties. Possess the ability to perform sitting, standing, and stooping in daily full-time employment. Ability to work a flexible schedule. Ability to operate a motor vehicle during both day and night hours. Reasonable proficiency in handwriting and computer use, and in the use of clear verbal and written communication skills. Have natural or corrected reasonably good vision and hearing, and the ability to use the telephone. Possess the mental ability to analyze a problem or situation at hand and able to recommend remediation. Ability to occasionally lift items up to twenty-five (25) pounds in weight. The ability to move physically about the Agency's owned buildings and grounds, and to use stairways (especially in emergencies). Possess the ability to maintain calm efficiency and effectiveness in stressful and demanding situations. PRINCIPAL DUTIES AND RESPONSIBILITIES: User Support: Respond to requests for assistance from Agency employees; and Identify problems, troubleshoot, and provide advice or assistance to users. PC Support: Install PCs and related peripherals; Troubleshoot hardware problems and perform minor repairs; and Perform system updates. Software Support: Install Agency approved software; Perform software updates, both via PC and network applications; Troubleshoot and resolve software problems; and Other duties as assigned.