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Technical support technician jobs in Springfield, MA

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  • Technical Support Analyst

    The Cigna Group 4.6company rating

    Technical support technician job in Bloomfield, CT

    Contributes to the IT Support job family in a support capacity. Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT. Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT. Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and makes suggestions for improvements. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in IT Customer Support. .Strong knowledge of the following is preferred Microsoft operating systems and Microsoft Office. Networking switches and data networks. IP telecommunications systems. Capability to analyze problems and use sound judgement for determining solutions. Ability to clearly communicate with customers and other IT staff. At least 1 Year PC/LAN technical or equivalent experience preferred. Aptitude for providing strong customer service through interactions and communications, verbally and written. A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity. Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT discipline 1 to 3 years of experience required. Associate degree and/or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded. A+ certification or equivalent combination of education, training, and experience.
    $37k-59k yearly est. 2d ago
  • IT Alignment Coordinator

    The Lane Construction Corporation 3.9company rating

    Technical support technician job in Cheshire, CT

    Lane Construction is one of America's leading construction companies, specializing in large, complex civil infrastructure. For 135 years, it has contributed to the development of the country's transportation systems including the Interstate Highway System and a vast network of roads, bridges, airports, metros, and railways. Lane specializes in mobility, tunneling, and water resources to address sustainable development and climate change adaptation challenges. Integrated Job Description IT Alignment Coordinator Description: Mission Drive strategic alignment between information systems and business objectives, ensuring effective management of IT collaboration services. Define evolving architectures, standards, and roadmaps, driving integration, security, compliance, and the value of IT investments. Key Responsibilities Strategy & Architecture Definition of the target architecture (API-first, event-driven, data domains) Simplification of the application landscape and reduction of redundancies Design and maintenance of the strategy and roadmap of collaboration services (voice, video, messaging, etc.) Governance & Compliance Guidance management, reference architecture, and compliance checks Security oversight, privacy by design, GDPR, ISO and vendor risk Coordination with CISOs, DPOs and business stakeholders Collaboration Services Leadership of engineering and service management teams for collaboration tools Performance, availability, security, and SLA monitoring Interface with strategic partners and service providers Data & API Governance Definition of rules for data ownership, quality, API cataloging, versioning Promotion of reuse and updated documentation Innovation & Technological Evolution Research and adoption of emerging technologies to improve collaboration Recommendation of innovative solutions to support business goals Change & Communication Change management, IT committees, standards adoption (TOGAF, COBIT, ITIL4) Promotion of the culture of continuous improvement Measurable KPIs % of integrations compliant with standards Reduced point-to-point integrations and duplicate apps Reuse rate of components/APIs Time-to-market for new strategic integrations Coverage and updating of the API/Events catalog Audit results, GDPR/ISO compliance % on-time/on-budget projects; Realization of benefits vs business case Deliverables - First 90 Days Assessment As-Is: map of integrations, risks, technical debt Capability Map & Integration Principles Reference Architecture & Pattern (EDA, batch, data mesh) API & Data Governance Model Operating Model: roles, processes, responsibilities Vendor Scorecard & Contract Rationalization Plan Required Skills Technical/Methodological Enterprise & Integration Architecture (SOA, Microservices, EDA) API management, data governance, security Framework: TOGAF, COBIT, ITIL4, ISO 27001/20000 Managerial Leadership of complex programs Management of C-level stakeholders, suppliers, budgets Change management and effective communication Soft Skills Strategic vision, decision making, negotiation Clear communication and result orientation Applications ERP (SAP & JDE preference), engineering/project systems (Primavera, Autodesk, Unifier), EDMS (Aconex, Procore) Requirements Bachelor's degree in Computer Science/Engineering or equivalent 10+ years in IT, 5+ in governance/architecture/integration roles Fluent English Organizational Position Reports to: ICT Directorate / CEO (to be defined) Collaborate with: Enterprise/Domain Architects, CISO, DPO, PMO, Procurement, Finance Lane Construction offers a comprehensive benefits package with an excellent opportunity to grow and be part of one of the most respected names in the construction industry. Lane is an Equal Opportunity Employer.
    $50k-72k yearly est. 1d ago
  • Diagnostic Imaging Support Associate - CT Scan

    Hartford Hospital 4.8company rating

    Technical support technician job in Hartford, CT

    Shift Detail: 1130p - 730a 40 hours a week. With every other weekend. Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford Hospital is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us. Job Summary: The Diagnostic Imaging Support Associate provides safe and appropriate basic patient care in order to assist in the delivery of care to patients supporting a safe and positive patient experience. Includes patient screening paperwork, assisting with patient transport, maintaining supplies, and providing general clerical assistance to patients and staff. May perform direct patient observation, reporting changes in patient condition to appropriate department staff. Job provides basic patient care and support to Diagnostic Imaging department while providing a unique opportunity to learn more about the modalities within Diagnostic Imaging to determine which modality is of most interest and potential for next step in career path within Diagnostic Imaging. Qualifications High school graduate or equivalent required. Previous clerical or patient care experience in a clinical setting preferred Basic Life Support (BLS) Maintains infection control policies related to patient care Works efficiently as a team member both within and across clinical settings to provide quality service through communication, cooperation and collaboration. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
    $37k-54k yearly est. 4d ago
  • Technology Sales - Enterprise Clients (Storage/HPC)

    Cambridge Computer Services 3.4company rating

    Technical support technician job in Hartford, CT

    Cambridge Computer is NVIDIA's Higher Education Partner of the Year and we are looking to grow our HPC/AI/ML practice! The High Level What if you had the best technical experts in data storage, data protection, security, HPC, and networking offering decades of expertise at no cost to your clients? And what if that enabled you to sell high caliber technology solutions to your clients for their physical, virtual, and cloud infrastructure? Welcome to Cambridge Computer We have a unique business model. We are both technology consultants and technology brokers. We introduce the hottest new technologies to market and we have long-established relationships with all the major IT manufacturers in our industry. Our access enables you to solve client challenges with flagship vendors as well as the up and comers and intelligently compare and contrast those methodologies. Imagine being able to be the only place a client needs to go, never running out of ideas to solve a problem? Yes, we think that's pretty darn cool too. Where Do You Fit In? Do you know how to build relationships with Enterprise IT Clients? Can You Project Manage Complex Multi-Vendor Solutions? Do you know how to execute strategy with sales coaches and business partners? Do you view coaching as a positive and not a negative? Do you like being supported by a team of people who treat you like family from Day 1? (Disclaimer, family refers to people you like, not the obligatory Aunt or Uncle who shows up for Thanksgiving that tells the same story over and over again and makes an underhanded comment about the “dryness” of the turkey every year) Can you hunt and farm simultaneously? In short, working at Cambridge Computer represents an unparalleled opportunity. We are the ultimate brokers in a highly lucrative space, where if you have client relationships, you can move from simply selling 1 or 2 products to a full range of solutions. You can achieve high close rates as each sale is customized to your clients individual needs. We have a host of technical talent available with years of experience who can help design and implement these solutions. Want to succeed in sales without having that success lead to ever-increasing quotas? Want to work in an organization whose flat structure makes things simple and agile? Looking to break the traditional sales mold and truly serve your clients? If yes to any of the above, consider this; Cambridge Computer has been in business for 30 years. We are staffed with personnel who on average have been with the company 10+ years. If you make the cut, you would join a group of people who are committed to a cause and not a paycheck. The level of resources and the easy access to them is a unique experience for those who join us. We are a team composed of the best the industry has to offer. If you think you have what it takes to succeed, read on. If you know you will do what it takes to succeed, apply. About Cambridge Computer Headquartered in Waltham, Cambridge Computer is a leader in delivering physical and cloud-based IT infrastructure, data storage, and data security solutions. We have a highly-skilled Technical Sales Team which designs and delivers hardware, software, cloud, and professional services solutions to our clients. We have been in business for 30 years and hold an excellent industry reputation and great relationships with a very large number of IT product manufacturers and software/cloud providers. We use our industry relationships with investors, entrepreneurs, technology visionaries, and manufacturers, along with the creativity and expertise of our Technical Teams, to identify and incorporate both new and existing paradigms into cohesive strategies for our clients. We have clients in virtually every major industry in North America. Our clients include Fortune 100 companies, nonprofits, academic institutions, and some of the hottest technology companies. We specialize in a range of technologies, some of which are: Data Storage, Backup, Archiving, DR & Replication BC/DR as a service & Cloud Storage Threat assessment, Filtering & AV Solutions Networking, including Software Defined Networking Data Life-Cycle Management High Performance Computing and Artificial Intelligence About You With Cambridge, if you have existing relationships, you have the opportunity to dedicate your attention to technical sales with an unparalleled level of resources and access to technology products and services. You will be supported by our Waltham-based Professional Services, Operations, Legal, and Management Teams, all committed to empowering your growth and success. Finally, you will have access to a multitude of Cambridge's contract vehicles to access Federal, state, local, and educational clients. Requirements You Meet At least 5 years of experience succeeding in a technically oriented sales role A background of selling hardware, software, and professional services IT solutions Experience developing accounts, writing technical proposals, giving presentations and closing sales Excellent written, oral, and presentation skills; a capacity to think critically, handle large workloads, balance priorities, and multi-task effectively. Be currently authorized (or will soon be authorized) to work in the United States on a full-time basis. A bachelor's degree How to Apply Simply submit a: Cover letter Resume Benefits With Cambridge We recognize that satisfaction and well-being are integral components for long-term sustainability and business success. As such, available to full-time employees are the following benefits: Salary and uncapped commission Multiple health insurance options Medical FSA and Dependent Care FSA Dental insurance Vision insurance 401(k) savings plan with employer matching Employer-sponsored long-term disability Paid holidays and PTO that increases with longevity at the company Opportunities for growth! Estimated Salary Range $85k - $130k per year Equal Opportunity Employer Cambridge Computer provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, military service, or veteran status in accordance with applicable federal, state and local laws.
    $85k-130k yearly 60d+ ago
  • Computer Field Tech Position- Farmington CT

    BC Tech Pro 4.2company rating

    Technical support technician job in Farmington, CT

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 60d+ ago
  • First-Level Help Desk and Technical Support Specialist

    Mass Park Inc.

    Technical support technician job in Springfield, MA

    PAYCE Technology is develops hardware and software solutions for the parking industry. Our clients include hospitals, restaurants, hotels, casinos, banquet facilities, ski resorts, and many other private venues. We are a family-run business, are experiencing fast-paced growth, and take pride in providing superior customer service and the quality of our employees. To keep pace with our expanding offerings, we are adding to our programming/systems development staff. This is a great opportunity for someone with 1-2 years of professional experience and is looking for a position that offers growth potential, creativity, and the opportunity to make a significant impact on our products. Role Overview We are seeking a new team member to serve as our First-Level Help Desk and Technical Support Specialist. This role acts as the primary point of contact for initial technical support and plays a hands-on role in kiosk preparation, client interaction, software installation, and early-stage testing. Position will involve office work and travel to operational sites. Key Responsibilities First-Level Help Desk Support Serve as the initial point of contact for client and internal support requests Perform first-level troubleshooting, issue triage, and resolution Escalate issues appropriately with clear documentation and diagnostics Kiosk & Hardware Operations Build, configure, and prepare kiosks and related hardware Order, track, and manage hardware parts and replacements Assist with staging and deployment activities Software Installation & Maintenance Install, upgrade, and configure operating systems and applications Support software rollout and version upgrades Participate in “alpha” testing of new releases prior to production deployment Client & Site Interaction Communicate directly with clients regarding issues, status, and resolution Assist with troubleshooting client/location network connectivity Provide on-site or remote support as needed Training & Documentation Assist with client and internal training sessions Create and maintain basic technical and support documentation Required Qualifications 1+ years of experience in technical support, help desk, or IT support (or equivalent hands-on experience) Working knowledge of Windows operating systems Basic understanding of networking fundamentals (IP addressing, connectivity troubleshooting) Ability to assemble, configure, and troubleshoot basic hardware Strong communication skills and customer-service orientation Ability to follow structured procedures and document work clearly Comfortable working independently and as part of a team Preferred Qualifications Experience supporting kiosks, embedded systems, or specialized hardware Familiarity with client or site-based networks (switches, VLANs, basic firewall concepts) Experience installing and upgrading software in production environments Experience with ticketing and issue-tracking systems (e.g., Jira, Zendesk, ServiceNow) Exposure to QA, release validation, or pre-production (“alpha”) testing Basic scripting or automation experience (PowerShell, Bash) Experience assisting with training or creating technical documentation Salary Range: $48,000 - $65,000 annually (DOE) Lower band ($48k-$54k): Entry-level candidates with limited professional experience but strong aptitude Mid band ($55k-$60k): 1-3 years of relevant experience, able to operate independently at Tier 1 Upper band ($61k-$65k): Strong Tier 1 ownership with some Tier 2 overlap (networks, deployments, testing)
    $61k-65k yearly Auto-Apply 5d ago
  • Tier 2 Technical Support Operations Analyst

    ASM Research, An Accenture Federal Services Company

    Technical support technician job in Hartford, CT

    The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $87k-115k yearly 15d ago
  • Help Desk Support

    Mindlance 4.6company rating

    Technical support technician job in Hartford, CT

    Handle all manner of PC, laptop and tablet related hardware and operating system configuration as well as Equipment Deployment Project activity including annual refresh project while maintaining daily workload. Depot Staff will image devices, track inventory, ship devices, troubleshoot hardware/software and log files. Maintain process and communication with Engineering and other supporting departments. Process disposal requests from campus locations. Depot staff will be required to participate in after-hours on call support activities as needed and work extended hours to complete project activity or catch up on workload. Assist with the LOB refresh project of 1000 devices a month. This will involve imaging, QA, Labeling, Shipping and Updating remedy asset for all equipment shipped for Remedy request throughout the US. Qualifications This will be a First Shift Position- The Depot ISC's will be packing and moving large quantities of equipment and should be able to lift 50 lbs. Demonstrate working knowledge of workstations, configurations and operating systems (Active Directory, Excel, Word, Access, MS System Center Console Management, MS Deployment Tool). Demonstrate advanced hardware knowledge. Demonstrate working knowledge of SCCM Environment and LOB build images. Problem Solving & Decision Making, Business Knowledge & Partnership, Self -Management, Leadership, Planning & Project Management, Organization and Communication skills are required. Knowledge of Remedy, and IT Asset Management are desirable. Additional Information Thanks & regards Praveen K. Paila ************
    $35k-54k yearly est. 15h ago
  • Tier 2 IT Support Specialist

    Bestlogic Staffing

    Technical support technician job in Manchester, CT

    Role and Responsibilities Advanced Troubleshooting Diagnose and resolve complex hardware, software, and network issues requiring deep technical expertise. Perform root-cause analysis to prevent recurring incidents. System Administration Manage and maintain user accounts, permissions, and security policies in Active Directory and Microsoft 365. Support and execute backup processes, disaster recovery procedures, and system restorations. Network Management Troubleshoot connectivity issues across VPNs, DNS, DHCP, VLANs, firewalls, WiFi access points, and switching infrastructure. Assist in configuring and optimizing network equipment to ensure reliable performance. Documentation & Process Improvement Maintain detailed and accurate records of support requests, resolutions, and system changes. Contribute to the development of internal knowledge bases, SOPs, and continuous improvement initiatives. Mentorship & Collaboration Support and mentor Tier 1 Help Desk staff by providing guidance and technical escalation assistance. Coordinate with third-party vendors, MSP partners, and Level 3 engineers to resolve advanced issues. Management & Organizational Skills Prioritize and manage ticket queues effectively, ensuring timely resolution of client issues. Potentially oversee daily help desk operations or act as a team lead to support workflow and team efficiency. Desired Qualifications and Skills Experience 24 years of experience in IT support or help desk roles. Prior experience in a Managed Service Provider (MSP) environment is highly desirable. Technical Proficiency Strong knowledge of Windows/mac OS, Microsoft 365, Active Directory, and Azure AD. Understanding of network protocols, firewall management, VPN technologies, DNS/DHCP, VLANs, and WiFi systems. Experience with RMM tools such as DATTO is essential. Soft Skills Excellent customer service and communication abilities in a fast-paced, client-facing environment. Strong problem-solving skills, attention to detail, and the ability to remain composed under pressure. Education & Certifications Bachelors degree in Information Technology or a related field is a plus. Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional (MCP) are preferred. Industry-Specific Knowledge Experience supporting dental industry applications, including imaging systems and practice management software, is a significant advantage.
    $43k-74k yearly est. 17d ago
  • IT Support Specialist

    Twiceasnice Recruiting

    Technical support technician job in Hartford, CT

    Salary: $70,000 - $80,000 + Bonus + Benefits Benefits: Medical, Dental, Vision, Life, Disability, 401(K) w/match, Holidays, PTO Job Type: Full-Time Typical Hours: Mon -Fri, 8:00 AM - 5:00 PM (Flexible) IT Support Specialist Description Our client, a global leader in manufacturing, is seeking an IT Support Specialist to join their team just north of Hartford, Connecticut. In this role, you'll be the first point of contact for help desk support, assisting a close-knit team of 42 employees. You'll also play a hands-on role in configuring and installing new devices and supporting the day-to-day implementation and maintenance of IT infrastructure. Your work will help ensure system integrity, performance, and security across the organization. This is an excellent opportunity for a proactive IT professional looking to grow their career in a collaborative, fast-paced, and international environment. IT Support Specialist Responsibilities • Provide first-line support for hardware, software, and network issues • Maintain and optimize systems and networks • Manage and resolve support tickets promptly • Collaborate with international IT teams • Document processes and provide training as needed • Monitor network performance, reliability, and security • Assist with VPNs, firewalls, and data protection measures • Ensure compliance with licensing and security standards • Generate reports on performance metrics and project progress IT Support Specialist Qualifications • College degree required • 2+ years of IT support experience required • Experience in troubleshooting IT systems and networks required • Strong Windows 10 desktop support skills, including server administration and maintenance required • Must be willing to work onsite
    $43k-74k yearly est. 1d ago
  • Informational Technology Position

    Connecticut Reap

    Technical support technician job in Glastonbury, CT

    GLASTONBURY PUBLIC SCHOOLS Glastonbury, Connecticut NOTICE OF VACANCY Coordinator of Multimedia Services (Non-Contract) Full-Time, 12 months, 40 hours per week ANNUAL SALARY: Range $85,375-$92,857 Full Benefits Provides services, support, assistance and in many cases coordinates the multimedia needs across the district for Drama/Musical productions, GHS Pops Concert, HS Graduation and many other events. Coordinates and provides support for internal and external groups using lighting and sound for stage productions, or events afterschool, in the evening or on weekends. Recruits, trains and manages a staff of multimedia student employees. Mentors students in A/V club to learn equipment and support multimedia needs for before/after school events. QUALIFICATIONS: Knowledge of managing lighting and sound for musicals, band/orchestra events and drama productions on a stage. Knowledge of programming lighting and sound consoles functions and operations. Knowledge of complex audio and video production devices and equipment. Successful candidate should be detail oriented and able to multitask in a fast- paced environment. STARTING DATE: February 2, 2026 APPLICATIONS: Apply online at ********************* - Posting #2568 See Coordinator of Multimedia Services Job Description posted on Glastonbury Public Schools' website for complete information on job requirements and qualifications. GLASTONBURY PUBLIC SCHOOLS IS COMMITTED TO INCLUSIVE WORK ENVIRONMENTS. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.
    $85.4k-92.9k yearly 4d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support technician job in Hartford, CT

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $31k-43k yearly est. 16d ago
  • WtX Technical Support Specialist

    Kanadevia Inova

    Technical support technician job in Pascoag, RI

    Kanadevia Inova (KVI) is a global market leader in energy from waste (EfW) and renewable gas. KVI acts as an engineering, procurement and construction contractor and project developer, delivering complete turnkey plants and system solutions for thermal and biological EfW recovery. KVI's Service Group combines its own research and development with comprehensive manufacturing and erection capabilities to support our clients throughout the entire life cycle of their plant. The Project Technical Support Specialist is a technical expert responsible for defining and delivering tailored technical solutions for complex challenges within service projects- mostly Categories 4 (mechanical retrofit projects) and 5 (MRO services) service works, and occasionally supporting Category 3 (retrofit projects) - KVI´s categories. Acting as a key interface between design, procurement, manufacturing, and site teams, this role ensures that solutions are technically sound, feasible for site implementation, and optimized for cost, quality, and schedule. The specialist contributes from the tendering phase through to project execution, providing continuity, technical leadership, and risk mitigation for high-value work scopes. In cooperation with the Technical Equipment Specialists, Account Management and Site Managers the Technical Support Specialist coordinates the service project according to contract and customer requirements. Solution Definition & Cost Estimation: Analyze client technical problems and define robust solutions in coordination with Account Managers, based on a deep understanding of plant operations and mechanical constraints. Propose adapted technical solutions, referencing past projects, known issues, and best practices to ensure feasibility and mitigate risks. Break down complex equipment adaptations into workable site phases (e.g., modular assembly, dismantling constraints, lifting strategy). Collaborate with internal experts (design offices, field service, technical services) to validate technical assumptions and refine designs. Estimate the full cost of the solution (design, manufacturing, logistics, installation, lifting, etc.) during the tender phase. Identify and engage suitable suppliers and manufacturing partners (internal/external), based on technical and economic performance. Act as the primary source of technical knowledge throughout the costing process to ensure accuracy and alignment with execution realities. Execution Support & Technical Coordination: Lead the technical deployment of the solution post-order, ensuring consistency with the defined scope and customer requirements. Coordinate design deliverables with internal design offices and follow up on schedule and quality of outputs. Supervise the procurement process alongside the Procurement team to ensure timelye ordering and alignment with technical specifications. Organize and participate in supplier quality checks (e.g., inspections, Factory Acceptance Tests, FAT) to ensure compliance before site delivery. Monitor cost, quality, and schedule of technical scopes under responsibility, adapting plans as needed in coordination with the site team. Capitalize on lessons learned and standardize practices for repetitive technical solutions (e.g., extractors, grates, ducts), improving reusability across projects. Oversee quality and progress with subcontractors or internal workshops to ensure production timelines and standards are met. Compliance & Collaboration: Ensure strict adherence to QHSE (Quality, Health, Safety, and Environment) standards, internal policies, and external regulations. Serve as a key technical bridge between the RSC, Account Management, Technical Service, Field Service, Spare Parts, and Manufacturing teams. Facilitate knowledge transfer and alignment across projects and regions, reducing redundancy and ensuring consistent technical quality. Actively collaborate with stakeholders to resolve conflicts or gaps in scope, documentation, or design assumptions. Contribute to risk analysis and mitigation strategies for critical technical items. Support internal continuous improvement initiatives, leveraging project learnings to optimize future executions. · Key Performance Indicators (KPIs): Accuracy and robustness of technical solution and cost estimation. Timely and high-quality delivery of designand manufacturing deliverables. Compliance with QHSE standards and internal processes. Project cost, quality, and timeline performance (for technical scopes). Reuse of solutions and technical standardization across projects. Qualifications Qualifications & Experiences: Master's degree in mechanical or industrial engineering or equivalent qualification 5+ years of experience in a similar role, involving the design, manufacturing, and management of complex mechanical parts. Strong background in the incineration sector, with a deep understanding of incinerator grate technologies and related equipment. Proven ability to manage multiple projects while meeting deadlines and budget constraints. Experience in quality assurance (QA/QC) and compliance with manufacturing processes. Experience in working in a matrix organization. Proficiency in MS Office and ERP systems for project and production management. Fluent in the local language and English, another language is a plus. Personal Attributes: Strong awareness of QHSE (Quality, Health, Safety, and Environment) management system and commitment to safe work practices. Strong communication skills, with the ability to interact with project managers, site supervisors, clients, and subcontractors. Ability to handle multiple tasks simultaneously, ensuring accuracy in documentation and process tracking. Works effectively under pressure, maintaining high performance levels and sound decision-making. Strong ability to collaborate within a multidisciplinary team with a sharp sense of informed decision-making. Highly self-motivated, adaptable, and willing to take initiative when needed. Willing to travel to sites as required. This is indicative and not exhaustive. The Employee's duties and responsibilities may evolve according to the Company's needs, in line with his skills and qualifications. Additional Information We Offer: Responsible challenge with diversified field of activity Team-oriented working atmosphere in an international Company Personal development opportunities through own Inova Academy Opportunity to gain an insight into various technical disciplines Excellent employment conditions Attractive working place (central, good transport links) Modern infrastructure Physical Demands: Frequently required to talk or hear, sit, use hands to finger, handle or feel, reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Working Conditions: Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. The noise level in the work environment is usually moderate. Statement regarding individuals with disabilities: In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate the physical and mental limitations of an employee or an applicant. However, no accommodations will be made which may pose serious health safety or environmental risks to the employee or others or which impose undue hardships on the organization. Statement regarding Equal Employment Opportunity Equal Opportunity Employer, all applicants will be considered for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation or status with regard to public assistance. Note: This job description is not intended to fully and completely describe all duties of the position. Other duties not specifically described herein may be required from time-to-time or as required. For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.
    $37k-63k yearly est. 28d ago
  • Tech desk

    Global Channel Management

    Technical support technician job in Windsor, CT

    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications 2-3 years 2nd level support A+ cert Associates in computer science Financial industry experience Additional Information $22/hr 6 months
    $22 hourly 15h ago
  • Onsite IT Technician Term Time

    Capita Plc

    Technical support technician job in Worcester, MA

    We have an exciting opportunity for an Onsite IT Support Technician to join our hardworking and knowledgeable team with Entrust. Within this role you would visit the schools in the Staffordshire, Birmingham and Worcestershire areas to provide regularly scheduled IT support and ensure that they receive the best possible customer service. Job title: Onsite IT Technician Term Time Job Description: Onsite IT Technician Term Time £20,621.93 Birmingham Based We have an exciting opportunity for an Onsite IT Support Technician to join our hardworking and knowledgeable team with Entrust. Within this role you would visit the schools in the Staffordshire area to provide regularly scheduled IT support and ensure that they receive the best possible customer service. This role comes with training, the first few weeks will be spent shadowing a member of our highly experienced and supportive team to ensure that you are fully equipped to support the clients in your area. With this in mind we are open to considering people with an interest in IT without hands on work experience in this field. This is a term time only role so you will only work during the school terms, the role is also field based so the right person for this role will also have a full clean drivers license and their own vehicle. What you will be doing * Provide scheduled technical maintenance and support for ICT to a set of schools. * Involvement in larger installations in schools in line with documented project plans. * Provide reactive IT support as required, including telephone support, remote support, site visits and assistance with hardware quotations. * Research and to document development projects and procedures for the team in line with strategic objectives for the business. What we are looking for * Strong customer service skills * An interest in IT and a career in this area * Ideally some form of qualification in IT (GCSE/A Level) or equivalent although this is not essential * Happy to work term time only * Full UK licence with access to own vehicle About Entrust Entrust is a joint venture between Capita and Staffordshire County Council. We work across the UK in partnership with schools, academies and local authorities to provide specialist expertise around school improvement, learning technologies, and property and support services. We currently work in over 50 local authorities, with 600 schools. Join us and you'll be part of the fastest growing school-to-school support partner in England. What's in it for you? * A competitive basic salary of £24,043.50, prorated to reflect the part time nature of the annual hours (actual salary £20,621.93) * The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice * Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more * Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology * Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email ******************************** or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - ********************* Location: Birmingham * United Kingdom Time Type: Full time Contract Type: Permanent
    $36k-73k yearly est. Auto-Apply 26d ago
  • IT Support Specialist

    Manufacturing Inc. 3.8company rating

    Technical support technician job in Brookfield, MA

    Job Description The IT Support Specialist is a critical, hands-on role responsible for ensuring the seamless operation of our IT infrastructure and providing direct technical support to our team members at our Brookfield, MA location. This position is a blend of traditional desktop support, system analysis, and crucial operational involvement, including assisting with specialized, high-stakes tasks like building pumps for aircraft components. The ideal candidate will have at least two years of experience and be dedicated to technical excellence, security, and supporting our digital transformation initiatives. What's In It For You? Diverse and Impactful Work: Engage in a unique role that combines advanced IT support with direct operational involvement in specialized manufacturing (e.g., building aircraft pumps). Skill Development: Play a direct role in major projects, including system upgrades, digital transformation, and compliance efforts. Work-Life Balance: Enjoy a consistent Monday - Friday, 8:00 AM - 5:00 PM schedule. Comprehensive Compensation: Receive a competitive hourly wage and access to benefits (upon eligibility), including health insurance and an incentive bonus. Responsibilities Include (2+ Years Experience Required) Provide comprehensive Tier 1/Tier 2 technical support and troubleshooting for internal team members regarding hardware, software, network connectivity, and application issues. Analyze business requirements and evaluate systems (software and hardware) to ensure they meet operational needs and are optimized for performance. Conduct data analysis to support system optimization and efficiency initiatives. Assist with system upgrades, patches, and configuration changes across the IT environment. Support initiatives related to the company's Digital Transformation roadmap. Document IT processes, procedures, and create comprehensive user guides. Collaborate effectively with cross-functional IT teams, external vendors, and business stakeholders to resolve complex issues and implement solutions. Assist with IT security monitoring and incident response activities. Support internal and external audits and compliance efforts, ensuring systems adhere to all relevant regulations. Prior experience in a Department of Defense (DOD) or similar regulated manufacturing environment is a strong plus. Skills and Qualifications Experience: 2+ years of direct experience in an IT Support, Desktop Support, or Help Desk role. Certification: MUST have an A+ Certification. Proven technical proficiency in troubleshooting operating systems (Windows/Linux), network fundamentals (TCP/IP, DNS, DHCP), and MS Office/365 environments. Excellent diagnostic and problem-solving skills with the ability to manage multiple priorities effectively. Strong interpersonal and communication skills to provide clear, patient, and effective support to non-technical users. Ability to perform physical tasks related to hardware installation, cable management, and potentially assisting in the operational environment (e.g., building specialized equipment). Compensation and Benefits Pay Rate: The expected hourly wage is $25-$29/hr. Pay will be offered based on several factors, including the candidate's education, work experience, work location, specific job duties, and certifications. Schedule: Monday - Friday, 8:00 AM - 5:00 PM ONSITE. Benefits: We offer comprehensive benefits, which include health insurance and an incentive recognition bonus. (All benefits are based on eligibility). Apply Now. Ready to make a difference? Apply today by submitting your resume and a brief cover letter through our online portal! We look forward to reviewing your application. W e are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
    $25-29 hourly 15d ago
  • Information Technology Technician I

    Connecticut State Community College 4.3company rating

    Technical support technician job in Hartford, CT

    Details: The CT State Community College is developing a pool of applicants for potential part-time Information Technology Technician I. (Up to 17 hours per week). These positions are on continuous recruitment, and are filled on an as-needed basis, depending specific department needs. You will only be contacted if there is a current need at the campus you indicated on your application and have met the qualifications/skills and experience that are required for the position. Your applications will stay active for 1 year. Location: Multiple Campuses **This position is not remote** A flexible schedule is required, including evenings and weekends as needed. For more information about CT State Community College and the campus please visit Home - CT State Please note that currently, not all campuses have an opening, however we are accepting applications for all campuses within the CT State Community College. Asuntuck-170 Elm Street, Enfield, CT Capital-950 Main Street, Hartford, CT Gateway-20 Church Street, New Haven, CT Housatonic-900 Lafayette Blvd, Bridgeport, CT Manchester-Great Path, Manchester, CT Middlesex-100 Training Hill Rd, Middletown, CT Naugatuck Valley-Waterbury and Danbury Campuses Northwestern-Park Pl, Winsted, CT Norwalk-188 Richards Ave, Norwalk, CT Quinebaug Valley-42 Upper Maple St, Danielson, CT Three Rivers- 574 New London Turnpike, Norwich, CT Tunxis-271 Scott Swamp Rd 100 Building, Farmington, CT CT State Community College Mission: Connecticut State Community College (CT State) provides access to academically rigorous and innovative education and training focused on student success. The College supports excellence in teaching and learning, makes data-informed decisions, promotes equity, advances positive change for the students, communities, and industries it serves, and awards associates degrees and certificates. CT State Community College Vision: CT State will be recognized for exceptional student success, educational leadership, and transformative collaboration with business and industry, government, educational, and key stakeholders while advancing diverse opportunities for Connecticut's citizens and communities. CT State Community College Equity Statement: The CSCU system commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities. Anticipated Start Date: Continuous open recruitment Application Deadline: Filled on an as-needed basis, depending on specific college needs. Applications will stay active for 1 year. Position Summary: The Information Technology Technician I performs computer hardware and software maintenance and repair at a Community College which relies on computerized services in support of its academic and administrative functions. Those computerized services include information technology assistance to academic computer labs, classroom computerized instruction and to departments such as the Business Office, Registrar, Admission, Library, and Student Services. The position's role is focused on providing technical assistance to the users of the various computer systems through diagnosing and repairing computer and software operating problems but also includes computer installation and modification as well as demonstrating proper computer and related equipment operation. Example of Job Duties: Under the direction of the under the supervision of the Director of Information Technology or other administrator, the incumbent is accountable for the following essential functions: Functioning of the College's microcomputer systems accountable for contributing to the proper functioning of the College's computer systems by performing a range of skilled technical work to support their operation. Advice and assistance in computer and peripheral equipment operation. accountable for assisting computer users to be appropriately skilled in the use of their computer equipment and software. This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description. Candidate may perform some or all of the job functions. Minimum Qualifications: Associate's degree, preferably in a computer technology area, or one to three years of experience in computer system and software installation, repair, maintenance and operation; or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position's essential duties. Successful Candidate must have or must possess: Microcomputer hardware, software, related peripheral equipment, software applications and equipment assembly and installation. Installing, operating, adapting, diagnosing and repairing malfunctions in computer equipment and software, including complex software systems such as the Banner system. Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students. Experience with reflective, interactive, culturally responsive pedagogical teaching techniques. They are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.) Salary: $34.06 hourly. Application Instructions: To apply you must submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume. Incomplete applications and links to other sources to view resumes are not acceptable. Please note that due to the large volume of applications received, we are unable to field phone/email inquiries and confirm receipt of completed applications. You will receive an automated email confirming that your application was submitted successfully. For more information or to apply via our website at ****************** Background Screening: All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check, including granting permission to contact current and previous employers for verification. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check. Continuing Notice of Nondiscrimination CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, and/or trafficking or any other federal or state protected class in its employment, programs, and activities, unless the provisions of Section 46a-80(b) or 46a-81(b) of the Connecticut General Statutes are controlling or there are bona fide occupational qualifications excluding persons in one of the above protected groups. For information regarding the nondiscrimination, disability, and Title IX policies/procedures, contact: John-Paul Chaisson-Cardenas, Vice President for Diversity, Equity, and Inclusion, CT State Community College, 185 Main Street, New Britain, CT 06051, ************ or [email protected]. CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.
    $34.1 hourly Auto-Apply 60d+ ago
  • Part Time Help Desk Technician

    South Windsor Public Schools 3.8company rating

    Technical support technician job in South Windsor, CT

    Technology/Computer Technician Additional Information: Show/Hide Part Time Help Desk Technician South Windsor High School Description: South Windsor Public Schools is seeking a part time help desk technician to support the technology department in the repair activities of student Chromebooks. This position is Monday through Friday from 7:00 a.m. - 12:00 p.m. during the school year only. South Windsor is a diverse community of approximately 27,000 citizens and more than 5,100 public school students. The district values this diversity, and has worked to create a districtwide culture of equity and social consciousness. SWPS is comprised of four elementary schools, one middle school (6-8), and one high school (9-12), all of which cultivate and support culturally responsive classrooms and learning communities. The ongoing work of our teachers and staff includes the creation of enriching experiences that expand the depth of knowledge for students beyond today's classroom in order to produce graduates with the 21st century skills needed to make them college or career ready. If you are someone who believes in the power of a high-quality education, who champions equity and inclusion, and who is ready to be part of an exceptional team working to prepare students to achieve their own personal excellence in a complex global society, then we hope you'll consider joining South Windsor Public Schools. We invite applicants to join a team of exemplary teachers, administrators, and support staff working to shape an exciting time in the South Windsor community. Qualifications: Applicants should have experience with Google Apps and Chromebooks. Valid CT driver's license and dependable transportation required. Apply online at *************************** under the District Information link. Please include all materials (cover letter, resume, three letters of recommendation, certification and transcripts) that are required for the application process. Written references must match those listed on the application. Open until filled. Anticipated start date in late August 2025. The South Windsor Board of Education will not make employment decisions (including decisions related to hiring, assignment, compensation, promotion, demotion, disciplinary action and termination) on the basis of race, color, religion, age, sex, marital status, sexual orientation, national origin, alienage, ancestry, disability, pregnancy, genetic information, veteran status, gender identity or expression or status as a victim of domestic violence, or any other basis prohibited by state and federal law, except in the case of a bona fide occupational qualification.
    $38k-44k yearly est. 60d+ ago
  • IT Support Specialist I

    ASM Research, An Accenture Federal Services Company

    Technical support technician job in Hartford, CT

    Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems per direction and guidance from Administrators. + Supports the integration of new technologies into existing infrastructure. + Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs. + Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports routine backup strategies and disaster recovery tests. + Reviews system performance indicators and raises issues to more senior level team members. + Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required. + Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Strong customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $20-23 hourly 25d ago
  • Informational Technology Position

    Connecticut Reap

    Technical support technician job in Plainville, CT

    Job Title: District Computer Technician Salary Range: $45,000 - $50,000 Are you passionate about technology and helping others? We are seeking a customer-focused and collaborative Technology Support Specialist to join our dynamic team. Reporting to the Director of Technology, you will be a key resource for our organization, providing essential support for all hardware, software, and network services. This role is a unique blend of technical troubleshooting and audio/video production for district events. The ideal candidate is a natural problem-solver who thrives on helping people and works well in a team environment. While technical skills are essential, a strong commitment to customer service, a collaborative spirit, and a genuine willingness to learn are the most important attributes we are looking for. What You'll Do (Key Responsibilities): * Provide friendly, timely, and effective technical support to our users, acting as a first point of contact for all IT and A/V-related issues. * Diagnose and resolve hardware, software, and network problems with a patient and service-oriented approach. * Manage the audio and video production for district events, including recording monthly meetings and publishing them online (requires some evening hours). * Install, configure, and maintain a wide range of computer equipment and software applications. * Create clear, helpful documentation and guides to empower users and improve their technical knowledge. * Collaborate with the technology team to track issues, implement solutions, and contribute to the ongoing improvement of our IT services. * Maintain the security and organization of computing facilities and equipment. What We're Looking For (Qualifications): * A foundational background in technology, which could be a Bachelor's degree in a related field, or a High School degree with an equivalent combination of training and experience. * At least one year of experience in a technical support, help desk, or computer operations role. * A Team Player Mentality: You enjoy working with others and actively contribute to a positive and supportive team culture. * Customer Service Focus: You have excellent interpersonal skills and a genuine desire to help people solve their technical problems. * Eagerness to Learn: You are curious, adaptable, and excited by the opportunity to develop new skills in a fast-paced technology environment. * Experience troubleshooting and maintaining A/V equipment. * Strong communication and writing skills. * Ability to lift and carry up to 40 lbs. Desirable Skills: * Experience with Chrome OS, mac OS, and Windows environments. * Familiarity with enterprise-level network support (wired and wireless). * Basic programming experience. AN EQUAL OPPORTUNITY EMPLOYER It is the policy of the Plainville Board of Education that no persons shall be excluded from participation in, denied the benefits of, or otherwise discriminated against under any program including employment, on the basis of race, color, religion, creed, national origin, ancestry, sex, sexual orientation, marital status, age, physical or mental disability, genetic predisposition or carrier status, or veteran status. Any complaint should be brought to the attention of the building principal or the Title IX Coordinator, Mr. David Levenduski, Assistant Superintendent of Schools, ************.
    $45k-50k yearly 26d ago

Learn more about technical support technician jobs

How much does a technical support technician earn in Springfield, MA?

The average technical support technician in Springfield, MA earns between $32,000 and $87,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.

Average technical support technician salary in Springfield, MA

$53,000
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