Post job

Technical support technician jobs in Tamiami, FL - 450 jobs

All
Technical Support Technician
Technical Support Specialist
Network Support Technician
Computer Technician
Information Technology Technician
Systems Support Specialist
Information Systems Technician
Field Technician
Helpdesk Computer Technician
  • Business Systems Support & Training Specialist

    ANF Group, Inc. 3.7company rating

    Technical support technician job in Davie, FL

    ANF is seeking a Business Systems Support & Training Specialist. This role is responsible for supporting, troubleshooting, and maintaining business applications, with a strong focus on CMiC (ANF's ERP), ensuring seamless operation for both enterprise users and field teams. In addition to day-to-day support, this role plays a critical role in training, onboarding, and capability development across the organization. Why Join Us? We are a growing Company serving the South Florida Market for over 40 years. We are dynamic, innovative and focused on delivering our clients successful and on-time projects looking for dedicated individuals seeking opportunities to become a vital part of a team that truly values all construction project management has to offer. At ANF Group, we are committed to building exceptional projects and fostering a work environment where innovation, collaboration, and professionalism thrive. Company Benefits: Comprehensive health, dental, and vision insurance 401(k) retirement plan with company match Paid time off and holidays Opportunities for professional development and growth Responsibilities include: Business Systems & CMiC Support Provide hands-on support for CMiC users across enterprise and field teams. Incident management to include ticket creation, triage and diagnosis, escalation and communication if needed, and testing and user-acceptance. Manage user accounts, security settings, and system access for CMiC and other business systems. Assist with CMiC configurations, module updates, and troubleshooting. Ensure data integrity and accuracy within CMiC for reporting and operations. Serve as the primary point of contact for CMiC-related issues and escalate when needed. Help field teams troubleshoot CMiC mobile and on-site system access issues. Support business units in leveraging CMiC for project tracking, cost management, and reporting. Assist in testing, updating, and rolling out new CMiC features or system upgrades. Work closely with IT, finance, and operations teams to support business system needs. Coordinate with CMiC support and vendors to troubleshoot and resolve system issues. Major incident management and companywide communication. Training, Onboarding, and Learning Enablement Own and support training and onboarding for both new and existing employees related to CMiC and other core business systems. Design, build, and maintain a clear, structured training curriculum, including role-based learning paths. Deliver live training sessions, workshops, and onboarding sessions for new hires and existing employees. Partner with business leaders, IT, and Build U stakeholders to align training content with operational needs and organizational priorities. Create and maintain user guides, training materials, knowledge bases, standard operating procedures, and troubleshooting FAQs to support self-service learning. Identify skill gaps and recommend training improvements to continuously raise system proficiency and effectiveness. Support change management efforts by preparing users for system updates, new functionality, and process improvements. Measure training effectiveness and continuously refine content to improve outcomes and adoption. Qualifications Education: Bachelor's degree in Information Systems, Business, or a related field. Experience: 2-4 years of experience in business systems support, IT support, or technical training. Demonstrated experience delivering end-user training, facilitating workshops, and supporting onboarding for new and existing employees. Experience designing, developing, and maintaining structured training curricula, learning paths, and documented learning modules. Experience creating and managing content within a Learning Management System (LMS) or similar training platforms (e.g., course creation, updates, tracking completion). Ability to translate complex technical concepts into clear, user-friendly training materials for diverse audiences. Experience developing user guides, job aids, knowledge bases, and self-service learning resources. Hands-on experience with CMiC highly preferred. Experience troubleshooting ERP systems, business applications, and integrations. Strong problem-solving skills, attention to detail, and a continuous improvement mindset. Excellent written and verbal communication skills, with confidence presenting and training cross-functional groups. Proficiency in Microsoft applications (Excel, Word, Outlook; Power BI is a plus). The Business Systems Support & Training Specialist plays a critical role in both system reliability and organizational capability building. This role goes beyond technical support by helping standardize training, elevate system usage, and reinforce ANF's commitment to continuous learning through the Build U initiative. The position provides an opportunity to develop deep expertise in CMiC system administration, training design, and business process improvement while directly impacting adoption, efficiency, and employee development across the organization. Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to Race, Religious Creed, Color, National Origin, Ancestry, Physical or Mental Disability, Medical Condition, Genetic Information, Marital Status, Sex, Gender, Gender Identity, Gender Expression, Sexual Orientation, Military or Veteran status. **Company conducts post-offer, pre-employment drug screening, background check, and Motor Vehicle Report.
    $54k-86k yearly est. 2d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • ITS Maintenance Technician

    GAI Consultants Inc. 4.6company rating

    Technical support technician job in Fort Lauderdale, FL

    Eland Engineering, a GAI Consultants company, is a Florida-based Engineering and Maintenance Services firm. We are looking for a full-time ITS Technicians to perform a variety of tasks in Fort Lauderdale Florida. Essential Duties and Responsibilities include: Familiar with ITS field devices such as DMS, CCTV, MVDS, fiber optic and power systems. Install equipment including but not limited to cameras, detectors, controller cabinets. Installs electrical conductor, data conductor, and fiber optic cable. Installs pull boxes, conduit, poles and foundations. Connects conductors to equipment to make equipment work correctly. Connects electrical conductors to power services to energize equipment. Tests devices to ensure they work correctly. Prepares logs to keep track of field conditions and installation activities. Experience required: 2-4 years of related experience Required Skills: Basic computer and networking skills Desired Skills: MOT Certification Fiber Optic Fusion Splicing and troubleshooting Education required: High school diploma from an accredited high school. Technical coursework in related field is preferred. Reports to: ITS Maintenance Supervisor Competencies include: Oral and written communication skills Ability to work as part of a team Commitment to perform tasks in a safe manner Maintain high quality standards Why Eland: At Eland, a GAI company, exceptional people have an exceptional place to work, grow, lead, and achieve. Explore an array of opportunities in locations across the U.S. and join accomplished colleagues in tackling challenging projects for a range of markets. Enjoy comprehensive benefits and feel good about being part of a collaborative team that's committed to supporting the communities we serve. Join Eland and distinguish yourself in a company poised for unlimited growth. Eland is committed to diversity, equity, and inclusion by fostering a workforce that represents different communities, cultures, and viewpoints. We will continue to build mutual trust and respect where employees are empowered to share their diverse perspectives, experiences, and ideas. We offer competitive salaries, excellent benefits, and a professional work environment. Benefits of Working at Eland Include: Health Insurance Dental Insurance Vision Insurance Long-term Disability Insurance 401K Retirement Plan with company match Life Insurance Paid Holidays PTO accrual Applicable Continued Education Programs Applicable Certifications and Professional License Fees Applicable Technical Training and Certification Cost Qualifications EducationHigh School of Diploma (required) Experience2 - 4 years: Related Experience (required) Licenses & CertificationsMaintenance of Traffic (preferred) Driver's License (required) Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $43k-59k yearly est. 3d ago
  • EverClean Field Technician

    Greensea IQ

    Technical support technician job in Miami, FL

    Greensea IQ is a world leader in advanced robotic solutions for the ocean. We are a dual-use technology company that has pioneered the use of autonomous systems in critical defense applications and is now transitioning that mature technology to the commercial maritime markets. Greensea has a defense product portfolio focused in Mine Countermeasures, Explosive Ordnance Disposal, and Special Operations. Since 2017, we have pioneered the use of autonomous robots and artificial intelligence to create scale and safety in ocean warfare while protecting the warfighter. Greensea's emerging EverClean product transitions defense technology to the commercial sector to create high impact and achieve significant growth within a large market. EverClean uses autonomous underwater robots to keep the hulls of ships clean, allowing ships to perform optimally. This Robot-As-A-Service business provides significant fuel savings, carbon emissions reductions, and increased vessel performance through a simple subscription program. Job Description The EverClean Field Technician is responsible for tendering and piloting Greensea IQ's Hull Service Robot (HSR) in a safe and efficient manner. The candidate should be competent in the maintenance and repair of all electronic, electrical, mechanical, and sub-systems associated with the vehicle. This includes component repair, replacement, and troubleshooting. The majority of operations will take place at major ports and harbors around the country and will require a significant amount of traveling. This includes driving a control van that is specially outfitted for the vehicles. The EverClean Field Technician will report directly to the EverClean Field Supervisor. Responsibilities Piloting and tendering remote vehicles. Participate in familiarization and debriefing sessions prior to mobilization/demobilization. Carry out Preventive Maintenance on vehicles per Greensea IQ's planned maintenance plan. Evaluate system maintenance schedules and advise the Supervisor of any technical matters, needs, and upgrades. Establish and maintain parts and supplies associated with all electrical and electronic devices. Maintains parts and supplies inventory associated with all systems. Assist in the post-processing of all data collected during operation to build out field reports. Ensure that internal/external Health, Safety, Environment, and Quality requirements are adhered to at all times. Assist the engineering department with testing and data collection at our test facility in Cape Canaveral, FL. All other responsibilities as reasonably assigned. Requirements Possess High School Diploma or GED. Qualified and Experienced in ROV Operations as a Technician (1+ Years). Qualified in Electrical and Mechanical or relevant discipline. Proven track record in ROV operations. Working knowledge of the Maritime Industry. Strong computer skills including experience in Linux and Windows. Will require assisting in driving the operations van for 6+ hours to different job locations Willing to travel for 5+ days at a time. The ability to work weekends, and ther occasional overnights and holidays. Must have a valid driver's license and submit a driving record for the past three years. Must be able to obtain a valid Passport and Transportation Worker Identification Credential (TWIC Card). Must be able to obtain security clearance. Excellent organizational skills, capable of prioritizing jobs depending on job requirements. The ability to work successfully as a team member. Must be easygoing, hardworking, have great communication skills, willing and able to work with clients, and field crews. Ability to work in all weather conditions; rain, sleet, storm, snow, heat, etc. To apply, please send your resume, salary requirements, and cover letter to ********************** as PDF documents. The candidate must be eligible to work in the United States. The ideal candidate is located near Miami, FL . This role will require significant travel, both in and out of state. Wage: $25-28/hr. Greensea IQ (************ IQ.com) is an equal opportunity employer. We offer a casual and fun work environment and provide our employees training and continuing education opportunities. Greensea offers competitive salaries and a complete benefits package including full health insurance, 401(k), and paid vacation, holiday, and sick leave.
    $25-28 hourly 20h ago
  • Technical Support Specialist

    Sidley Austin 4.6company rating

    Technical support technician job in Miami, FL

    The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team. Duties and Responsibilities Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence. Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs. Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors. Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges. Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units. Assist with projects such hardware or software upgrades, office moves and special events. Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors. Document and maintain user request and incident records in IT Service Management System. Perform other duties as required. Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits. Target Salary Range $75,000 - $85,000 if reporting to a supervisor in New York Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources). Education and/or Experience: Required: BA/BS degree or equivalent work experience A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including: Experience supporting Windows-based computers, including Microsoft Windows 10 Experience supporting VoIP Telephony solutions Experience with enterprise imaging solutions for Windows-based computers Experience supporting Smartphones, e.g., iPhone, Android Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix Preferred: Law Firm or Professional Services experience A+, ITIL and Microsoft Office Application certifications Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCM Other Skills and Abilities: The following will also be required of the successful candidate: Strong organizational skills Strong attention to detail Good judgment Strong interpersonal communication skills Strong analytical and problem-solving skills Able to work harmoniously and effectively with others Able to preserve confidentiality and exercise discretion Able to work under pressure Able to manage multiple projects with competing deadlines and priorities Sidley Austin LLP is an Equal Opportunity Employer #LI-EC1
    $75k-85k yearly Auto-Apply 6d ago
  • IT Support Specialist

    Helm Bank 3.9company rating

    Technical support technician job in Miami, FL

    Job Title: IT Support Specialist Summary The IT Support Specialist is responsible for maintaining and monitoring the Bank computer systems, installing and configuring hardware and software, and solving technical issues as they arise. Responding in a timely manner to service issues and requests. The IT Support Specialist is responsible for providing technical support across the Bank, this may be in person or over the phone. Essential Duties & Responsibilities Responsibilities include the following: other duties may be assigned: Installing and configuring computer hardware, software, systems, networks, printers, and scanners Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support across the Bank (this may be in person or over the phone) Setting up accounts for new users Repairing and replacing equipment as necessary Testing new technology Gathering and analyzing data to diagnose problems with computer systems Changing configurations, settings and permissions to fix computer issues Logging all service requests and updating tickets as needed Requirements and Qualifications Certificate or associate's degree in computer science or bachelor's degree program with a computer-related major. Current relevant industry certifications Minimum two years of relevant experience in a help desk/IT support role. High-level knowledge of commonly used software, hardware and applications Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages Customer/Client Focus. Credibility. Problem Solving/Analysis Teamwork Orientation. Initiative. Stress Management Organizational Skills Time Management Skills Multitasking Skills Technical Capacity Effective communicator Adaptability
    $43k-72k yearly est. Auto-Apply 60d+ ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support technician job in Miami, FL

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $34k-46k yearly est. 30d ago
  • Help Desk Support Engineer

    Venatore LLC

    Technical support technician job in Doral, FL

    About Us Venatore is a woman-owned small business headquartered in Tampa, Florida, providing mission-driven technology and professional services to federal defense and civilian agencies. We deliver expertise in information technology, engineering, logistics, and program support to help our clients achieve operational excellence and mission success.
    $34k-57k yearly est. Auto-Apply 6d ago
  • Help Desk Support Engineer

    VenatÔRe

    Technical support technician job in Doral, FL

    About Us Venatore is a woman-owned small business headquartered in Tampa, Florida, providing mission-driven technology and professional services to federal defense and civilian agencies. We deliver expertise in information technology, engineering, logistics, and program support to help our clients achieve operational excellence and mission success. About the Job The Help Desk Support Engineer provides frontline technical support for users supporting U.S. Southern Command, with a primary focus on JIRA, GitLab, and related IT service management tools. This role ensures timely issue resolution, effective user onboarding, and consistent service delivery aligned with defined Service Level Agreements (SLAs). The position is performed remotely and requires close coordination with technical teams and end users to maintain operational efficiency and user satisfaction. U.S. citizenship and the ability to access U.S. military installations are required; while no clearance is mandatory, a Secret or higher clearance is preferred. Responsibilities End-User Support & Training * Provide technical support for JIRA, GitLab, and related IT management tools, ensuring prompt resolution of user issues. * Deliver user training and guidance to support effective system adoption and proper tool usage. * Resolve user access issues, troubleshoot software functionality, and support cloud-based IT applications. Ticketing, SLA & Workflow Management * Manage and resolve help desk tickets using IT service management and ticketing systems. * Establish and maintain structured workflows to track Service Level Agreement (SLA) adherence within JIRA. * Configure automated notifications, escalation procedures, and status tracking to ensure timely issue resolution. Incident Response & Documentation * Provide remote desktop support and assist with incident response activities as required. * Document issues, resolutions, and procedures clearly to support knowledge sharing and continuous improvement. * Maintain accurate records of support activities and user interactions. Coordination & Task Management * Coordinate with technical teams to escalate complex issues and support system improvements. * Manage and prioritize multiple tasks and support requests in a fast-paced operational environment. * Support mission partners and stakeholders with a strong customer service focus. Required Qualifications * Associate's degree in Information Technology, Computer Science, or three (3) years of equivalent experience in IT support. * Demonstrated experience resolving user access issues, troubleshooting software functionality, managing user accounts, and supporting cloud-based applications. * Demonstrated experience with IT help desk ticketing systems, remote desktop support, and incident response. * Strong customer service, communication, and technical documentation skills. * Ability to manage and prioritize complex project tasks. * Ability to travel approximately 5-15%, as required. * U.S. citizenship and ability to successfully pass a background check for access to U.S. military bases. Preferred Qualifications * CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate certification. * Experience supporting government IT programs and operating in regulated environments. * Portuguese or Spanish language proficiency. * Active or prior Secret or higher security clearance.
    $34k-57k yearly est. 5d ago
  • IT Support Specialist

    Stefanini 4.6company rating

    Technical support technician job in Boca Raton, FL

    We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description -Provide end user desktop / phone support to deterine and resolve end user support issues. -Will require reimaging/imaging of laptops, desktops and thin clients on-site. -Opening and closing tickets. -Matching PO's with deliveries and acceptance of deliveries. -Working directly with customers for the acceptance and delivery of hardware that has been repaired or configured for initial login by a new staff member. -Managing your specific ticket queue. -Adding and troubleshooting hardware such as hard disks and memory. -Troubleshoot encryption and system configuration issues. -Creation of mailing labels for accurate shipping and tracking as well as receiving and documentation of receipt Requirements: Qualifications Win XP Win7 Support helpdesk Microsoft Office Google Apps VPN / Remote Connectivity Mobile Device Support (Andriod, iOS, Blackberry devices) Relevant desk side experience MAC (OSX) support Telephone Support using remote tools. Ticket Management knowledge (Remedy). Ability to make sound decision on the fly, to meet the customers needed. Ability to manage multiple issues at one time. Ability to work well as part of a team. Ability to clearly communicate with customers to ensure they understand issues, and how they will be resolved via email, phone and personal contact. Additional Information12 Months ContractMay require after-hours and weekend work and OT may be required
    $43k-70k yearly est. 60d+ ago
  • Network Support and Security Technician

    Florida National University-Main Campus 3.7company rating

    Technical support technician job in Miami, FL

    Network Support and Security Technician Reports To: System Administrator, IT Director Classification: Non-Exempt WC Code: 8868 Fifth Level Administrator Major Responsibilities: It is the responsibility of the Network Security Technician to safeguard our university's Network infrastructure and digital assets, ensuring the confidentiality, integrity, and availability of information systems. This role focuses on supporting network and security infrastructure, responding to technical issues, and helping staff with IT needs. This position involves monitoring, analyzing, and responding to security incidents, The IT office also provides training to staff in the use of different software and networking. Key Responsibilities: * Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally. * Policy Adherence and Ethical Compliance: Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities. * University Engagement: Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies. * Special Projects: Execute special projects assigned by the President or supervisor. * Compliance Adherence: Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations. * Assigned Duties: Undertake other assigned duties as required. Position Responsibilities: * Assist staff with basic training in computer software or network use, as directed. * Respond promptly to requests from faculty, administration, or campus deans regarding hardware or software issues, escalating complex problems as needed. * Support the IT department operations and routine maintenance. * Document and report security incidents; assist in assessing their impact under supervision. * Monitor security alerts and respond to incidents within the Azure environment, escalating threats to Systems Administrators. * Assist with the installation and maintenance of security software, such as firewalls, antivirus, and encryption tools. * Conduct periodic vulnerability scans and patches. * Follow instructions from IT system administrators regarding access privileges and security controls. * Stay informed about basic security trends and participate in required training. * Conduct periodic audits of managed systems and help review network security settings. * Help secure Azure resources (VMs, databases, storage) by following established procedures. * Support the use and monitoring of Azure Sentinel and other security tools as directed. * Work with the IT team on security projects and daily operations. * Apply operating system and software updates to staff workstations. * Monitor and investigate system backups failures. * Coordinate with vendors for equipment replacement or support. * Support workstation setup, software testing, and remote assistance. * Monitor and investigate network security systems and resolve issues. * Document incidents and resolutions for routine technical issues. * Monitor and promptly respond to security incidents within our Azure environment, investigating and containing threats. * Manage Azure Sentinel, our cloud-native SIEM solution. * Maintain servers, routers, switches, LAN, WAN, Internet security, remote communications, and user accounts. * Provide user assistance with the proper and efficient use of their systems * Keep staff workstations up to date with OS patches, drivers, and software updates * Work with vendors on behalf of users and for replacement equipment * Ensure compliance with university policies and relevant regulations, conducting regular security audits and assessments. * Provide technical support and training to staff on cybersecurity best practices. Requirements: * Four-year university degree in CIS/MIS/CS/IS and/or 3+ years equivalent work experience in an IT Network Support role * Familiarity with Azure services (such as Azure AD, Azure Firewall) * Experience with network security tools such as firewalls, antivirus software, and basic intrusion detection systems. * Understanding of VPNs, LAN/WAN networking, and basic patch management. * Knowledge of fundamental system security concepts (e.g., firewall rules, data backup and recovery). * Familiarity with Windows and Mac operating systems; ability to provide desktop support. * Experience working with Microsoft/Windows products (such as Office 365, DNS, DHCP, Windows Server environments). * Experience with setup and maintenance of network devices (switches, routers, firewalls). * Ability to follow established procedures for asset management and patch management. * Understanding of Active Directory and security best practices. * Strong communication and teamwork skills; able to follow instructions and escalate issues as needed. * Commitment to maintaining confidentiality and privacy of information and records. * Willingness to work flexible hours, including occasional weekends or after-hours support. * Entry-level certifications such as CompTIA Network+ or Security+ are preferred but not required. * Experience working with Windows / Mac OSX desktop. * Experience working on infrastructure configurations, i.e. switches, routers, firewalls and low-voltage cable * Experience working with Asset/Image Management and patch management solution * Microsoft Active Directory and Security best practices. * Must be a flexible and reliable team player * Possess the uncompromised ability to protect the confidentiality/privacy of others and company documents and records. * Strong communication skills: must be comfortable with engaging in a variety of different communicative modes; verbal, non-verbal, and written with different levels of management * Must have a strong command of reasoned, measured decision-making processes based upon analyzing the pros and cons of each potential decision to be made. * Must be able to work weekends and after hours whenever needed License/Certification: * Azure: Azure Security Engineer Associate, Azure Administrator (Preferred) * CompTIA Security+, * LAN/Networking: 2 years (Required) * Active Directory: 2 years (Required) * CompTIA Network+ 3 years (Required) Job Type Full-time
    $39k-46k yearly est. 6d ago
  • IT Support Specialist

    Us Claims Capital LLC

    Technical support technician job in Boca Raton, FL

    US Claims is a leading provider of advances to personal injury victims and their families. Our mission is to provide much-needed liquidity to an underserved market, enabling victims to pursue fair settlements. We have built an organization driven by excellence and are seeking individuals excited by the opportunity to grow with us. Offering an innovative environment guided by outstanding leadership, US Claims provides a strong platform to demonstrate talent and build a rewarding career. Energized by the challenges and opportunities ahead, our passionate team continues to drive the exponential growth of our business. US Claims is currently hiring an experienced IT Support Specialist to join our team, reporting directly to the IT Director and working closely with our Managed Service Provider (MSP). This role provides timely and effective technical assistance to end users across the organization, ensuring smooth day-to-day operations. In addition to end-user support, this role owns and administers the company's ZenDesk help desk platform and cyber-security training and phishing simulation platform (KnowBe4). RESPONSIBILITIES AND DUTIES Help Desk & End-User Support Serve as the primary point of contact for end users seeking technical assistance via phone, email, Zendesk, or in person Diagnose and resolve hardware, software, and network-related issues efficiently to minimize downtime Provide clear, step-by-step guidance to enable users to troubleshoot common issues independently Log, track, and maintain detailed records of all support interactions, including issue description, troubleshooting steps, and resolution Collaborate closely with the IT Director and MSP to escalate and coordinate resolution of complex issues Identify trends in recurring issues and recommend proactive improvements Cybersecurity Training & Phishing (KnowBe4) Own and manage the KnowBe4 security awareness training and phishing simulation platform Assign, track, and report on employee cybersecurity training completion Design, launch, and monitor phishing campaigns Analyze results and provide metrics and recommendations to IT leadership Support ongoing security awareness and risk reduction initiatives Systems & Operations Support Assist with onboarding and offboarding, including account provisioning, permissions, hardware setup, and security training Assist in installation, configuration, and maintenance of hardware, software, and network equipment Support system upgrades, patches, and enhancements Participate in planning and execution of network and system improvements Maintain confidentiality of all data accessed, processed, or stored Create and maintain detailed Standard Operating Procedures (SOPs) and technical documentation Stay current with industry trends and best practices Perform other duties as assigned Participate in on-call support as needed after business hours or weekends EDUCATION, SKILL & EXPERIENCE REQUIREMENTS Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 5 years of experience in technical support or IT operations roles. Proficiency in troubleshooting hardware, software, and network-related issues. Familiarity with Windows operating systems, Microsoft 365, AWS, Azure and Active Directory. Familiarity with Microsoft Defender for endpoint Basic understanding of network protocols, routing, and switching. Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. Strong problem-solving skills and the ability to work independently or as part of a team. Experience working in a collaborative environment with third-party service providers or MSPs is advantageous. Willingness and ability to be on call if needed after business hours/weekends to address urgent technical issues. Ability to learn and support new systems and applications.
    $34k-57k yearly est. Auto-Apply 12d ago
  • IT Support Specialist

    Legends Global

    Technical support technician job in Fort Lauderdale, FL

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. IT Support Specialist DEPARTMENT: Operations/Facilities REPORTS TO: IT Manager FLSA STATUS: Hourly - Non-Exempt The Role The IT Support Specialist will support the IT Manager and the IT department by providing technical services for live events, conferences, meetings, and daily IT operations throughout the facility. The role includes assisting with setup, troubleshooting, and ensuring reliable technology performance across all assigned activities. ESSENTIAL DUTES AND RESPONSIBILITIES Provide on-site technical support to Event customers, vendors, and guests pre/during/post event. Patch, configure and deploy network cables and wire ethernet ports. Network cabling maintenance and support (Cat6). Provide customer service and Help Desk technical support to staff members. Responsible for On-boarding new hires with setting up and configuring workstations. Assemble, deploy, troubleshoot, and maintain office computers, laptops, iPads, POS Terminals, printers, and cell phones (all computer hardware and software) Identify, diagnose, and resolve technical support problems on equipment, systems, & infrastructure Assist staff members with application issues, hardware problems, requests for hardware/software, device connectivity issues, passwords, new users accounts and access requests. Responsible for maintenance of IT inventory and performing minor hardware repair of equipment. Other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE An associate degree from an accredited college or university, or current enrollment in an IT-related degree program and 1-2 years of related experience and/or training, or an equivalent combination of education and experience. 1 to 2 years in an IT support role with experience in Help Desk or network environments. Experience working directly with users/clients on technical issues in person and by phone. SKILLS AND ABILITIES Proficiency in Microsoft Office Suite Experience with Citrix, Microsoft, and/or Azure system administration Strong knowledge of Microsoft Operating Systems, Apple MacOS, iOS Troubleshooting knowledge and understanding of desktop, laptop, tablet, VOIP phone, mobile device, and Office 365 applications. Able to support collaboration services with OS Windows 10, iOS, Server 2012/2016/2019, Office 365 (Exchange, SharePoint, OneDrive, Teams) Comfortable with network switch installations, configurations, management, and support. Must have excellent communication skills, both written and verbal. Must possess strong organizational and troubleshooting skills. Must be a self-starter, able to prioritize, multi-task and work independently. Able to effectively follow directives, work with and communicate clearly within a team dynamic. Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed. COMPUTER SKILLS CompTIA A+ and Network+ certification, preferred. CCNA certification highly, preferred. Microsoft Certified IT Professional (MCITP) and other relevant IT certifications a plus. COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On Site, Broward Convention Center PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Personal mobility with the ability to get in and around the facility and must have the ability to move quickly from one area to another. Perform manual labor which includes regular ability to lift and hold at least 50 pounds. Requires dexterity and ability to use hands and fingers to operate basic tools and equipment. Required to kneel, crawl, bend, crouch, stoop, climb ladders and frequently walk. Involved prolonged periods of walking, standing, bending, kneeling, stooping, or sitting. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
    $34k-57k yearly est. 54d ago
  • Help Desk Technician

    Giaspace

    Technical support technician job in Fort Lauderdale, FL

    The days of reading old, boring IT Technician Job Ads are over. We just gotta' ask… Tired of being treated like just a “geek?” Feel like your career is stuck in “rinse and repeat” mode? Are you fed up with poor pay for being a really good tech? Well, you're reading this; that's good. That means, you're ready for a change. So are we. We are GiaSpace, an enterprise services company that feeds the technology demands and network needs of small and medium sized businesses in the South Florida Market. Each of us make up a brilliant team of dedicated intellectuals, some are great at Sales & Marketing, and others are great at Technology & Network infrastructures. Every role, serving an absolute purpose. That's where you come in… Keep reading, it gets better. We don't want a tech that just knows computers, because we could find that really easily. Instead, here are the skillsets we're actively looking for with our next Help Desk Technician (III): Windows Server, Troubleshooting and Repair Network Component Installation, Diagnostics DHCP and DNS Working Experience, Diagnostics VPN Configuration, Setup and Implementations Routers and Switches, Working Utility Expertise Virus and Security Troubleshooting & Remedies Proficient Capacity to Serve People, and Problems Working Ability to Ask for Help, when needed Identify potential band-aids or issues that need to be addressed before they become larger problems Standby rotation Now, let's talk about the Why you'd want to work here… Yes, we have benefits. Yes, we have a 401k. In today's market, nearly everyone does. We will train you, how to utilize our proven Service Processes, and support you as a Proficient Technical resource in the field, every day. We have a competitive salary range, and it's reserved for the right candidate to learn in the interview process. Ready for the next step? Good, here are a few final details to consider… We do not believe that, being career-stuck is a strategy. The greatest rewards are reserved for those, who want to be more and then put in the work, to be their best version of themselves. We expect to retain the best, and that is why we are so bold about what we want - because we expect to find it. Send in your Cover Letter and Resume, to: [email protected] and be sure to list in the Cover Letter, why this specific role fits into your Career Path. Only submissions with these articulations will be considered. No recruiters, please.
    $34k-57k yearly est. 60d+ ago
  • IT TECH

    Vital Imaging Diagnostic Centers LLC

    Technical support technician job in Miami, FL

    ESSENTIAL DUTIES AND RESPONSIBILITIES The key job duties of IT professionals typically include creating new computer systems, networks, and applications or finding software errors through troubleshooting. Many of them can be involved in various tasks depending on their roles and the company's needs. As an IT worker, you can expect to work with computer-based information systems, software, and hardware, typically by designing, developing, and managing them. Everyday responsibilities can include: Identifying technical problems Deploying the appropriate IT solutions to solve problems. Designing computer-based systems or programs Identifying user needs with technology QUALIFICATIONS: An IT job can range from an IT support specialist, project manager, or software designer. Positions in this field cover a broad variety of roles that can vary depending on the company. An IT position generally involves managing and storing data using computers, software, databases, networks, and servers. As an IT professional, you may write programs, maintain networks, analyze systems, and provide technical support. EDUCATION / EXPERIENCE : Bachelor's degree in information technology, information systems, computer science or related field (graduate degree a plus). Minimum three years' experience overseeing IT teams and projects. Sound understanding of computer systems, networks, security, telecommunications, databases and storage systems. Ability to manage and prioritize tasks and projects. Solid working knowledge of all relevant coding languages and security protocols. Excellent analytical and problem-solving skills. Experience implementing and managing Artificial Intelligence (AI). Team oriented. Bilingual in English and Spanish.
    $33k-58k yearly est. Auto-Apply 60d+ ago
  • Helpdesk

    Insight Global

    Technical support technician job in Coral Springs, FL

    We are seeking a motivated and customer-focused Level 1 Helpdesk Technician to join our Managed Service Provider (MSP) team. The ideal candidate will provide exceptional technical support to our clients, resolving issues related to desktop systems, networking, and software applications. This role requires strong exceptional service skills, foundational knowledge of IT systems, and hands-on experience with key tools and technologies, including Microsoft Active Directory (AD), Azure Active Directory (AAD), Fortinet networking, and ConnectWise ticket management. Responsibilities: · Provide first-line technical support to clients via phone, email, or remote access, addressing issues related to hardware, software, and network connectivity. · Troubleshoot and resolve desktop support issues, including operating system errors, application issues, and peripheral device problems. · Assist with user account management, password resets, and permissions in Microsoft Active Directory (AD) and Azure Active Directory (AAD). · Log, track, and manage support tickets using ConnectWise, ensuring timely resolution and accurate documentation. · Escalate complex issues to Level 2 technicians or other specialized teams while maintaining clear communication with clients. · Perform basic network troubleshooting, including connectivity issues, VPN access, and basic router/switch configurations. · Provide excellent customer service, ensuring client inquiries are handled professionally and promptly. · Assist with onboarding new users, including setting up workstations, email accounts, and software installations. · Maintain up-to-date knowledge of IT best practices, company processes, and client systems. · Contribute to team documentation, including knowledge base articles and standard operating procedures. Salary: 40k We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements · 1-2 years in helpdesk or technical support, ideally with an MSP · Proficient in Active Directory (AD) and Azure AD · Skilled in Windows/mac OS, Microsoft Office, and networking basics · Experience with ConnectWise or similar tools · Flexible schedule; occasional after-hours support · High school diploma required; associate's or bachelor's in IT or related field preferred Certifications like CompTIA A+, Network+, or Microsoft 365
    $26k-37k yearly est. 60d+ ago
  • Network Support Technician

    Inserso 4.3company rating

    Technical support technician job in Miami, FL

    Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested. The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required. Responsibilities: * Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units. * Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. * Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots. * Assist in testing, applying, and maintaining server configurations and related security patches. * Assist in maintaining and checking the health of systems and backups to include restore testing. * Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets. * Update tickets following documentation templates and/or guidelines to ensure quality requirements are met. * Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner. * Provide inventory support and input to the provided inventory system for the customer. * Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests. * Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events. * Conduct or provide new equipment deployments and/or requested deployment support. * Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets. * Analyzes functional business requirements and design specifications for functional activities. * Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met. * Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems. * Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products. * Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience: * Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process. * Associate Degree or equivalent experience. * 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role. * Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues. * General knowledge network products and systems. * Experience in a rapid paced, time sensitive, high-quality environment. * Must have excellent team skills and collaboration skills. * Attention to detail and follow-through. * Ability to work with minimal supervision. * Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year). * Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails. * If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements. Preferred Skills/Experience: * Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks. * Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks. * Ability to apply a comprehensive knowledge across key tasks and high impact assignments. * Experience evaluating system performance results and recommending improvements or optimizations. * Experience performing IT hardware repairs and installing replacement parts. * Experience planning and leading technology assignments and projects. * Prior hands-on experience with the setup, configuration and administration of servers and backups. * Experience functioning as a technical expert across multiple project assignments. * ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications. Physical and/or Mental Qualifications: * Effectively communicate with customers, stakeholders, and technical specialists. * This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs. EOE, including Disability/Vets. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
    $38k-47k yearly est. 36d ago
  • IT Technician

    Dania Entertainment Cen

    Technical support technician job in Dania Beach, FL

    Why you should join our winning Team! FUN and SPECTACULAR CUSTOMER SERVICE are at the heart of the Casino @ Dania Beach, a place where WORK = FUN. Working at our casino is about providing the best service and being a great team player! The IT Junior Technician provides entry-level technical support to ensure the smooth operation of computer systems, software, and basic network services within the organization. This role assists users with troubleshooting hardware and software issues, supports the setup and maintenance of IT equipment, and escalates more complex problems to senior IT staff when necessary. The IT Junior Technician plays a key role in maintaining system reliability, delivering timely support, and developing technical skills through hands-on experience and guidance from the IT team. What you will be doing Maintains, and monitors the operation of the local area network. Handles all help desk requests. Maintains inventory database of all electronic equipment, parts and supplies. Assists with IT orientation for new and existing employees. Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating system management systems. Tests disaster recovery policies and procedures; completing back-ups; maintaining documentation. Provides network support to end-users when necessary. Other duties as assigned. The ideal candidate for this position High school diploma preferred. 2-3 years of computer operation experience in a large end-user environment preferred. Strong technical knowledge of audio-visual equipment, network and PC operating systems. Strong technical knowledge of current hardware, protocols and standards. In-depth knowledge of applicable data privacy practices and laws. Excellent written, oral and interpersonal communication skills. Proven analytical, evaluative and problem-solving abilities. Must be flexible and able to work well independently and in a team environment. Must be able to work a flexible schedule to include nights, weekends and holidays. May be required to assist customers in an open, well-ventilated, semi-enclosed terrace where cigarette and cigar smoking is permitted. Must apply and obtain the appropriate state occupational gaming license, which includes lifetime FBI criminal background check. Must pass drug testing as per company's Drug Free Workplace Policy and applicable background checks. Benefits You Will Enjoy Part Time 401(k) - Traditional and Roth Retirement Plan 401(k) - Up to 4% Employer Match Onsite Employee Meal Discounts @ The Grill and Pizzelato Onsite Entertainment Discounts @ Stage 954 Free Access to Learning Management Platform for continuous Learning and Development Free Access to Financial Planning Resources through Amerant Bank Free Access to Exclusive Discounts & Perks Free Parking Dania Entertainment Center, LLC is a Drug Free Workplace and Equal Opportunity Employer - M/F/D/V EOE
    $33k-58k yearly est. Auto-Apply 8d ago
  • Network Support and Security Technician

    Florida National Univer

    Technical support technician job in Hialeah, FL

    Job Description Network Support and Security Technician Reports To: System Administrator, IT Director Classification: Non-Exempt WC Code: 8868 Fifth Level Administrator Major Responsibilities : It is the responsibility of the Network Security Technician to safeguard our university's Network infrastructure and digital assets, ensuring the confidentiality, integrity, and availability of information systems. This role focuses on supporting network and security infrastructure, responding to technical issues, and helping staff with IT needs. This position involves monitoring, analyzing, and responding to security incidents, The IT office also provides training to staff in the use of different software and networking. Key Responsibilities: Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally. Policy Adherence and Ethical Compliance: Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities. University Engagement: Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies. Special Projects: Execute special projects assigned by the President or supervisor. Compliance Adherence: Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations. Assigned Duties: Undertake other assigned duties as required. Position Responsibilities: Assist staff with basic training in computer software or network use, as directed. Respond promptly to requests from faculty, administration, or campus deans regarding hardware or software issues, escalating complex problems as needed. Support the IT department operations and routine maintenance. Document and report security incidents; assist in assessing their impact under supervision. Monitor security alerts and respond to incidents within the Azure environment, escalating threats to Systems Administrators. Assist with the installation and maintenance of security software, such as firewalls, antivirus, and encryption tools. Conduct periodic vulnerability scans and patches. Follow instructions from IT system administrators regarding access privileges and security controls. Stay informed about basic security trends and participate in required training. Conduct periodic audits of managed systems and help review network security settings. Help secure Azure resources (VMs, databases, storage) by following established procedures. Support the use and monitoring of Azure Sentinel and other security tools as directed. Work with the IT team on security projects and daily operations. Apply operating system and software updates to staff workstations. Monitor and investigate system backups failures. Coordinate with vendors for equipment replacement or support. Support workstation setup, software testing, and remote assistance. Monitor and investigate network security systems and resolve issues. Document incidents and resolutions for routine technical issues. Monitor and promptly respond to security incidents within our Azure environment, investigating and containing threats. Manage Azure Sentinel, our cloud-native SIEM solution. Maintain servers, routers, switches, LAN, WAN, Internet security, remote communications, and user accounts. Provide user assistance with the proper and efficient use of their systems Keep staff workstations up to date with OS patches, drivers, and software updates Work with vendors on behalf of users and for replacement equipment Ensure compliance with university policies and relevant regulations, conducting regular security audits and assessments. Provide technical support and training to staff on cybersecurity best practices. Requirements: Four-year university degree in CIS/MIS/CS/IS and/or 3+ years equivalent work experience in an IT Network Support role Familiarity with Azure services (such as Azure AD, Azure Firewall) Experience with network security tools such as firewalls, antivirus software, and basic intrusion detection systems. Understanding of VPNs, LAN/WAN networking, and basic patch management. Knowledge of fundamental system security concepts (e.g., firewall rules, data backup and recovery). Familiarity with Windows and Mac operating systems; ability to provide desktop support. Experience working with Microsoft/Windows products (such as Office 365, DNS, DHCP, Windows Server environments). Experience with setup and maintenance of network devices (switches, routers, firewalls). Ability to follow established procedures for asset management and patch management. Understanding of Active Directory and security best practices. Strong communication and teamwork skills; able to follow instructions and escalate issues as needed. Commitment to maintaining confidentiality and privacy of information and records. Willingness to work flexible hours, including occasional weekends or after-hours support. Entry-level certifications such as CompTIA Network+ or Security+ are preferred but not required. Experience working with Windows / Mac OSX desktop. Experience working on infrastructure configurations, i.e. switches, routers, firewalls and low-voltage cable Experience working with Asset/Image Management and patch management solution Microsoft Active Directory and Security best practices. Must be a flexible and reliable team player Possess the uncompromised ability to protect the confidentiality/privacy of others and company documents and records. Strong communication skills: must be comfortable with engaging in a variety of different communicative modes; verbal, non-verbal, and written with different levels of management Must have a strong command of reasoned, measured decision-making processes based upon analyzing the pros and cons of each potential decision to be made. Must be able to work weekends and after hours whenever needed License/Certification: Azure: Azure Security Engineer Associate, Azure Administrator (Preferred) CompTIA Security+, LAN/Networking: 2 years (Required) Active Directory: 2 years (Required) CompTIA Network+ 3 years (Required) Job Type Full-time
    $38k-48k yearly est. 31d ago
  • Technical Support Specialist

    Sidley Austin LLP 4.6company rating

    Technical support technician job in Miami, FL

    The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team. Duties and Responsibilities Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence. Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs. Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors. Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges. Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units. Assist with projects such hardware or software upgrades, office moves and special events. Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors. Document and maintain user request and incident records in IT Service Management System. Perform other duties as required. Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits. Target Salary Range $75,000 - $85,000 if reporting to a supervisor in New York Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources). Education and/or Experience: Required: BA/BS degree or equivalent work experience A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including: Experience supporting Windows-based computers, including Microsoft Windows 10 Experience supporting VoIP Telephony solutions Experience with enterprise imaging solutions for Windows-based computers Experience supporting Smartphones, e.g., iPhone, Android Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix Preferred: Law Firm or Professional Services experience A+, ITIL and Microsoft Office Application certifications Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCM Other Skills and Abilities: The following will also be required of the successful candidate: Strong organizational skills Strong attention to detail Good judgment Strong interpersonal communication skills Strong analytical and problem-solving skills Able to work harmoniously and effectively with others Able to preserve confidentiality and exercise discretion Able to work under pressure Able to manage multiple projects with competing deadlines and priorities Sidley Austin LLP is an Equal Opportunity Employer #LI-EC1
    $75k-85k yearly Auto-Apply 49d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support technician job in Fort Lauderdale, FL

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $33k-46k yearly est. 22d ago

Learn more about technical support technician jobs

How much does a technical support technician earn in Tamiami, FL?

The average technical support technician in Tamiami, FL earns between $23,000 and $67,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.

Average technical support technician salary in Tamiami, FL

$40,000

What are the biggest employers of Technical Support Technicians in Tamiami, FL?

The biggest employers of Technical Support Technicians in Tamiami, FL are:
  1. 5TH HQ
Job type you want
Full Time
Part Time
Internship
Temporary