Technical support technician jobs in Vermont - 99 jobs

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

The Technical Support Specialist is responsible for providing technical support and expertise to end users of software and hardware systems. The incumbent provides effective diagnostic evaluation of customer needs and responds promptly and appropriately to each technical issue or inquiry, resolving them to the user's satisfaction. Hiring Range: $48,000 - $60,000 per year based on experience Key Responsibilities Monitors and responds quickly to service requests via phone or email and obtains all necessary information to properly address end users' inquiry. Completes a log for each service desk phone/email request in the Casella Service Desk application to ensure proper tracking and prioritization. Communicates with end users over the phone to walk them through the problem-solving process. Conducts research to understand, explain and resolve technological issues. Visits employee offices, when necessary, to physically identify issues and monitor and repair computer hardware or software issues. Reaches out to users to follow up after problem has been resolved to ensure all systems and equipment are operating properly. Escalates down system reports or major phishing alerts to Support Services Management immediately for appropriate action. Schedules service requests with necessary vendors and confirms service completion and issue resolution. Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. Career Path Definitions & Distinctions: Level 1: Has 0-2 years of progressive experience in technical support services. Demonstrates an ability to handle basic technical issues and refers more difficult issues to higher-level staff. Possesses a beginning working level of knowledge of subject matter involving the operation and repair of company software systems and hardware. Level 2: Has 2-4 years of progressive experience in technical support services. Demonstrates an ability to handle an increasing level of moderately complex technical issues without assistance, but still refers some to higher-level staff. Level 3: Has 4-6 years of progressive experience in technical support services. Demonstrates an ability to handle most complex issues, only having to refer some to higher-level staff. Possesses intermediate level knowledge of subject matter involving the operation and repair of company software systems and hardware. Begins to demonstrate the ability to provide coaching and mentoring to other Support Specialists on the team. Senior: Has 6+ years of progressive complex experience in technical support services. Possesses expert knowledge of subject matter involving the operation and repair of company software systems and hardware. Performs work with the highest degree of latitude and handles the most complex issues. Demonstrates an ability to provide leadership, coaching and mentoring to other Support Specialists on the team. Coordinates referrals to technical, professional, or service personnel only when necessary. Education, Experience & Qualifications Candidates should have a bachelor's degree in IT or other related field or the equivalent in years of education and experience. The successful candidate will have outstanding relationship management, communication, and effective listening skills coupled with an excellent telephone presence. The ability to multi-task, manage multiple inquiries at once and provide organized, timely follow-up is critical. Experience diagnosing, researching, and resolving basic technical issues is required. Microsoft Certification and technical level knowledge of MS Windows Desktop OS is helpful. Attributes Patient, analytically minded, team-oriented individual who possesses the critical combination of efficiency with an ability to see the larger picture. Outstanding problem-solving skills, proactivity and active listening skills while being open to personal and professional training and development is essential. Benefits Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Major Goals and Responsibilities: · Provide remote technical support to clients over the phone using remote control tools · Conduct onsite technical support at client location as needed · Diagnose and resolve workstation, server and network infrastructure issues · User account management Add/edit/disable accounts, setup new application users, etc. · Troubleshoot backup, malware, virus and other technical challenges · Help provision new laptops, desktops and mobile devices · Work with application vendors in troubleshooting application errors · Answer end user questions and remediate issues · Possess the passion for providing great service and the desire to create Raving Fans · Build solid, long-term relationships with team members and our clients · Continue skills development; maintain proficiency in current technologies Products and Services: · Windows 10 & 11 and associated hardware platforms · Windows Server 2012, 2016 & 2019 and associated hardware platforms · VMware or Microsoft Hyper-V virtualization technologies · Anti-virus, Anti-spam and Anti-spyware · Backup and Recovery technologies · Citrix and Microsoft Remote Desktop Services · Firewalls, Routers and Managed Switches · LAN / WAN / Wireless networking hardware and software technologies · Systems Management Software (HP Insight Manager, Dell OpenManage) Prerequisites: · Real world experience in a network administration or help desk position · Strong communication and interpersonal skills · Strong analytical and organizational skills · Desire to do what it takes to solve technical challenges · Industry certifications from CompTIA, Microsoft, Cisco or VMware · Minimum of a two-year college degree or equivalent experience · Strong working knowledge of Workstation and Network Operating Systems, Network Applications and LAN / WAN / Wireless Technologies

Coggins Toyota of Bennington is Hiring A/B Level Automotive Technicians Coggins Toyota of Bennington is growing, and we're looking for skilled and motivated A-Level and B-Level Automotive Technicians to join our service team. This is a great opportunity to work at a modern Toyota dealership that's locally owned, professionally run, and focused on providing a supportive environment for our technicians. Open Positions A-Techs - $32-$45/hour Advanced diagnostics, drivability, and major repair skills Ability to work independently at a high level Eligible for top pay B-Techs - $25-$32/hour Capable of diagnosing and repairing most systems Strong knowledge of mechanical operations Great opportunity for experienced C-Techs ready to step up What You'll Get Competitive hourly pay Schedule: Monday-Friday 8:00 AM - 5:00 PM with rotational Saturdays (8am-1PM) 401(k) with company match Medical, dental, vision & life insurance Paid holidays, vacation, and sick time Optional coverage: disability, cancer, accident Employee discounts on vehicles and service Toyota factory-paid training and career advancement Work alongside a supportive, experienced, and respected team Qualifications 2+ years of technician experience required Familiarity with modern diagnostic tools and repair techniques Toyota or OEM experience is a big plus Valid driver's license and clean driving record Strong work ethic, positive attitude, and desire to grow

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Essex Junction, VT or South Burlington, VT and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Responsibilities The employee is part of a team that provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following: Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Recommend systems modifications to reduce user problems. Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components. Install operating system patches, upgrades etc. via SCCM Software Center Provides remote support services for telework/home users. Helps ensure user applications work over VPN and/or Citrix. Manage user relocation requests Ensure devices are properly encrypted. Local On-Site Cabling Provide on-site support for enterprise groups such as the network and security operation centers. Restart network equipment, including switches and routers as directed by enterprise networking. Replace defective network equipment. Wireless Services Assist users with mobile communication devices. Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping. Asset Inventory Support Assist with physical inventory as needed. Assist with receiving and receipting property. Disposal Preparation Support Process computer equipment for disposal. Ensure disposal policies are properly employed. Ensure all devices are fully wiped of information before leaving the facility. Video Conferencing and Audio/Video O&M Troubleshoot system problems and repairs Work with support staff for remote troubleshooting and repairs. Assist in setting up presentation devices and video conferencing units. Support pre/post application releases Gather analyze, and report end-user support trends Other duties as assigned #JP #NSS Qualifications High School with 0-2 years of experience Required Skills and Experience US Citizen High degree of technical proficiency Excellent problem-solving skills and analytical abilities Preferred Skills and Experience Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role Certification in Microsoft Operating Systems Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation CompTIA Network+ CompTIA A+ CompTIA Server+ CompTIA Security+ Clearance Required: Must be able to obtain and hold a Public Trust Clearance. #JP #NSS Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $21.21 - USD $21.21 /Hr.

The Technical Support Specialist is responsible for providing technical support and expertise to end users of software and hardware systems. The incumbent provides effective diagnostic evaluation of customer needs and responds promptly and appropriately to each technical issue or inquiry, resolving them to the user's satisfaction.Hiring Range: $48,000 - $60,000 per year based on experience Key Responsibilities * Monitors and responds quickly to service requests via phone or email and obtains all necessary information to properly address end users' inquiry. * Completes a log for each service desk phone/email request in the Casella Service Desk application to ensure proper tracking and prioritization. * Communicates with end users over the phone to walk them through the problem-solving process. * Conducts research to understand, explain and resolve technological issues. * Visits employee offices, when necessary, to physically identify issues and monitor and repair computer hardware or software issues. * Reaches out to users to follow up after problem has been resolved to ensure all systems and equipment are operating properly. * Escalates down system reports or major phishing alerts to Support Services Management immediately for appropriate action. * Schedules service requests with necessary vendors and confirms service completion and issue resolution. * Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. Career Path Definitions & Distinctions: Level 1: Has 0-2 years of progressive experience in technical support services. Demonstrates an ability to handle basic technical issues and refers more difficult issues to higher-level staff. Possesses a beginning working level of knowledge of subject matter involving the operation and repair of company software systems and hardware. Level 2: Has 2-4 years of progressive experience in technical support services. Demonstrates an ability to handle an increasing level of moderately complex technical issues without assistance, but still refers some to higher-level staff. Level 3: Has 4-6 years of progressive experience in technical support services. Demonstrates an ability to handle most complex issues, only having to refer some to higher-level staff. Possesses intermediate level knowledge of subject matter involving the operation and repair of company software systems and hardware. Begins to demonstrate the ability to provide coaching and mentoring to other Support Specialists on the team. Senior: Has 6+ years of progressive complex experience in technical support services. Possesses expert knowledge of subject matter involving the operation and repair of company software systems and hardware. Performs work with the highest degree of latitude and handles the most complex issues. Demonstrates an ability to provide leadership, coaching and mentoring to other Support Specialists on the team. Coordinates referrals to technical, professional, or service personnel only when necessary. Education, Experience & Qualifications Candidates should have a bachelor's degree in IT or other related field or the equivalent in years of education and experience. The successful candidate will have outstanding relationship management, communication, and effective listening skills coupled with an excellent telephone presence. The ability to multi-task, manage multiple inquiries at once and provide organized, timely follow-up is critical. Experience diagnosing, researching, and resolving basic technical issues is required. Microsoft Certification and technical level knowledge of MS Windows Desktop OS is helpful. Attributes Patient, analytically minded, team-oriented individual who possesses the critical combination of efficiency with an ability to see the larger picture. Outstanding problem-solving skills, proactivity and active listening skills while being open to personal and professional training and development is essential. Benefits Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

Site Survey's (LAN/WAN) Data Cabling Loading of a supplied configuration Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging Capable of Tone & Tag and punchdown and demarc extensions Installation of LAN/WAN Network Equipment (routers, switches, etc.) Data Cable test results (if required) Deliverables such as digital pictures (if requested) Smarthands Testing and Turn Up of Equipment installed Assisting with Cisco Unified Communications Equipment Installation - preconfigured equipment only Assist with Cisco and Aruba Wireless Equipment Installation- preconfigured equipment only Excellent communication skills

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs basic user-problem analyses for the help desk. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures the customer contract information is accurate and complete. + Performs basic user-problem analyses for the help desk; assists with monitoring the network management systems and ensures a prompt and appropriate response to customer requests and issues. + Collects screenshots and other data for use in troubleshooting, then acts as a liaison between the client and program developers. + Performs initial problem analysis of the more basic applications and modules, escalates to next level support and triages to technical staff when appropriate. + Coordinates efforts with staff associates and subject matter experts to resolve problems; logs and tracks requests for assistance related to the application as a primary user contact. + Responsible for knowing when to escalate an incident, resolves basic questions to problems associated with account administration, system navigation/functionality, access and FAQs. + Assists with compiling and regularly maintaining a log of Frequently Asked Questions (FAQ) originating with all categories of users. Assists with providing and managing official answers to all FAQs and distributing same to all interested stakeholders. + Contributes to the preparation of procedure manuals and documentation for help desk use. + Assists in conducting periodic user satisfaction surveys and tracking user problem trends. + Makes recommendations for improvements to help desk and assists with creating reports based on information provided from user surveys and trend analyses. **Minimum Qualifications** + HS Diploma + 0-1 years of customer service and/or help desk experience. + Candidates must possess a current secret security clearance. + **Work hours are Sun - Thurs 10P - 7A CT** **Other Job Specific Skills** + Knowledge of and ability to use computers, including the Microsoft Suite and Internet Explorer. Being able to type quickly and accurately is essential. + Must have strong interpersonal and communications skills. + Must be confident in ability to control phone conversations and guide customers. + Ability to provide step-by-step instructions and clearly express ideas and solutions to customers and colleagues. + Well-developed presentation, telephone and writing skills. + Ability to work in a team-oriented environment. + Ability to learn new computer applications and to continually learn changes to those computer applications. + Ability to multi-task. + Must be flexible and dependable. + Strong active listener, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, preferred. + Prior military experience or knowledge is helpful but not required. + Knowledge of ITIL framework and processes preferred. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $19.51 - $22.00/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job Summary:Responds to and resolves issues reported by VEIC's staff related to supported technology. Under the direction of the Manager, Service Desk, and in coordination with other Helpdesk staff, performs work according to established service level agreements and standard operating procedures. When directed, participates in the planning and implementation of Infrastructure projects. Performs essential functions while contributing to a mission-driven, creative, enjoyable, and stimulating work environment. Location:This is hybrid position, and the ideal candidate will be located in: Winooski, Vermont.Essential Functions: Respond to and resolve staff technology problems and fulfill service requests. Create and Maintain documentation regarding standard processes. Responsible for following standard processes and procedures. Provide support for miscellaneous VEIC activities to accomplish organizational goals and objects (ex. Staff meetings, survey initiatives, etc.). Manages daily work with some input from the Service Desk manager or mentorship from senior techs. Participates in new technology rollouts. Other duties as assigned. Other duties as assigned Knowledge and Experience: Strong personal commitment to the mission, vision, goals, and values of VEIC. Entry-level, up to two years' experience providing desktop support services in a professional environment, or a similar combination of education and experience from which comparable knowledge and skills were acquired. Excellent oral communication skills and a proven dedication to customer service. Must have a desire to continue to learn about computer and network support and repair. Moderate written communication skills Ability to work well in a collaborative team environment. Basic understanding of Microsoft's Windows Operating Systems and Microsoft's Office Application Suite. Basic knowledge of computer hardware setup and the ability to do basic hardware repair and upgrades. Basic knowledge of peripheral equipment setup and/or maintenance including printers, copier, IP phones, cell phones, audio and video equipment, and digital cameras. Moderate analytical and problem-solving skills. All positions at VEIC are subject to criminal background checks. This screening is conducted in compliance with applicable laws and is a standard part of our hiring process to ensure the safety and security of our employees, clients, and contractual obligations. Work Environment and Physical Requirements: This position primarily involves desk-based work with extensive collaboration and communication responsibilities. Physical requirements include: Ability to remain stationary at a workstation for extended periods (typically 6-8 hours per day with regular breaks) Regular use of computer, keyboard, mouse, and telephone/headset requiring fine motor skills and repetitive hand/wrist movements Visual acuity to view digital screens, documents, and presentations for prolonged periods Verbal communication abilities are sufficient for clear articulation during in-person and virtual meetings, presentations, and discussions Auditory capabilities to participate effectively in conversations, conference calls, and virtual collaboration sessions Cognitive focus for simultaneous management of multiple communication streams, projects, and stakeholder relationships Occasional movement between meeting spaces, collaboration areas, and individual workstations Minimal lifting requirements (typically under 15 pounds) for office supplies, equipment, or materials VEIC provides ergonomic assessments and appropriate accommodation to support team members in this collaborative environment, if needed. Our commitment to wellness includes encouraging regular movement breaks and supporting flexible work arrangements that promote sustainable productivity aligned with our core values.Travel Requirements: No Travel Required: This position does not require regular travel. Occasional in-person attendance at company events or meetings (typically 0-2 times per year) may be encouraged, but participation is often optional or available virtually. Culture Inclusive Workplace statement: We are committed to building a work community that is inclusive and welcoming to all individuals. We value a culture that includes a variety of backgrounds, experiences, perspectives, and thoughts. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future - we hope you'll consider joining us as we work towards our vision for a healthy planet, thriving people, and energy justice. Candidates across all markers of identity (age, race, gender, ability, veteran status, communication style, etc.) are highly encouraged to apply. Any emails from VEIC team members will originate from *********** email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications.

We're looking for a motivated and hands-on IT Support Specialist who's excited to take on end user support of a wide range of technology systems. In this role, you'll be at the heart of our internal systems. The primary focus will be providing support and training for resort staff technology, ensuring workstations, software applications, and connected hardware operates efficiently and securely. We're looking for someone who's equally comfortable behind the screen and in the field, whether you're fine-tuning business applications, applying patches, or helping a staff member get back up and running. This role is ideal for someone early to mid-career in IT support who wants to deepen their hands on experience in a diverse environment. Knowledge of desktop administration with software deployment, patch management, Microsoft 365, Active Directory user management preferred. You must be able to move equipment, walk between buildings and be open to occasional off hours or weekend support if applicable. This is an on-site position. Key Responsibilities: Provide Tier 1 and Tier 2 support for internal staff, escalating to other department staff when necessary. Install, configure, and maintain workstation hardware, operating systems, and approved software applications, including applying updates and security patches. Diagnose and resolve software and hardware issues in coordination with department end-users. Manage and track workstation inventory for resort systems and software. Create and maintain accurate documentation for systems, troubleshooting, and support procedures. Troubleshoots components of systems hardware and software relying on proven techniques for IT systems analysis and evaluation. Collaborate with the IT team to support business-critical applications and internal systems.

Bodycote offers: * Paid holidays and paid time off. * 401k match, Medical, Dental, and Vision Plans for employees and families. * Must pass a pre-employment drug screen and basic physical. * Ability to work full-time, 40 hours per week. * 2:15 pm - 10:15 pm Monday-Friday. While in training for 8-12 weeks, hours will be 6 am-2 pm. * Salary for this position starts at $21.15. The rate will be commensurate with experience. Our people are the heart of our business. As the world's largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry. Come join our team! Due to the nature of our business and the heavy industrial market, Bodycote deems this position to be safety sensitive. Salary for this position starts at $21.15. Rate will be commensurate with experience. Position Summary: Based in North Clarendon, VT, the Production Support Technician supports thermal spray booth operations by performing multiple processes that precede or follow coating operations. Essential Job Functions (Duties and Responsibilities): The primary duties consist of, but are not limited to, the following. * This position is responsible for the care and treatment of our customers' inventory and, as such, will perform duties safely and responsibly to prevent customer loss or damage. * Prepare part for processing by masking and grit blasting per instructions in the job folder. * Detailed part post-processing according to specifications in the job folder. * Perform all required quality measurement and verification duties. * Accurately note all required quality and processing data in a timely manner. * Support booth operations by helping maintain tooling and staging supplies. * Communicate regularly with the production supervisor and thermal spray technicians to understand priorities to support the production schedule. * Assist the supervisor in developing processes that will improve operations. * Strictly observe all environmental, health, and safety policy requirements. * Keep the work area neat and orderly at all times. * Wear all required personal protective equipment when and where required. * Report safety events, unsafe conditions, near misses, etc., to the Shift Lead immediately. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This position must satisfy ITAR compliance requirements, therefore, candidates must be U.S. Citizens or Permanent Resident cardholders. * Education - High School diploma. * Experience with detailed manual operations preferred. * Organized and accurate documentation skills. * Good communication skills with co-workers and management. * Self-motivated, able to make decisions based on given priorities. * Experience in a production environment preferred. Physical & Mental Demands: The following physical and mental demands consist of, but are not limited to, the following. * Must be able to work in a sitting and standing position for extended periods of time in an office/industrial environment. * Manual dexterity to perform data entry functions. * Ability to bend, pull, stoop, and reach to perform functions. * Ability to lift up to 50 lbs. * May be exposed to heat, fumes, noise, and humidity, etc. * Must have the cognitive and mental capacity to perform essential job functions. * Must be able to communicate effectively orally and in writing. * Visual acuity to read documents, computer screens, files, etc. * Ability to hear in person and via phone. The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises. Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws

IT Technician (Part-Time, Weekends, On-site) We're looking for a reliable and detail-oriented IT Technician to provide weekend (16 hours/week) support at the von Trapp Family Lodge & Resort on-site in Stowe, VT. In this role, you'll help ensure that our information systems and network infrastructure run smoothly keeping our operations connected and our guests' experiences seamless. PLEASE NOTE: This position is on-site at our Stowe, Vermont Property. This is NOT a remote position. Responsibilities Respond promptly to IT requests submitted through the HotSOS ticketing system , as well as email and voicemail inquiries. Create, assign, and maintain user logins and passwords. Collaborate with third-party vendors to support and maintain property telephone, internet, and Wi-Fi systems. Troubleshoot and resolve technical issues, escalating or following up as needed to ensure timely resolution. Perform preventative maintenance, including cleaning and inspecting workstations, printers, and peripherals. Maintain accurate documentation of IT systems, processes, and issues. Assist with additional IT tasks or projects as assigned. Qualifications Associate degree in Information Technology or a related field, or equivalent combination of education and 2-3 years of relevant experience. Proficiency with Microsoft Windows operating systems and general desktop/laptop support. Working knowledge of computer networking and troubleshooting principles. Strong problem-solving , communication , and customer service skills. Excellent attention to detail with the ability to multitask , organize , and prioritize effectively. Ability to work independently with minimal supervision, especially during weekend shifts.

, Permanent Technical Support Engineer Manatal Tech Team is a leading provider of innovative and cutting-edge technology solutions for businesses of all sizes. Our team is dedicated to creating and delivering state-of-the-art software products that help our clients streamline their operations and achieve their business goals. We are currently seeking a highly skilled and motivated Technical Support Engineer to join our team in Burlington, VT. Position Overview: As a Technical Support Engineer, you will be responsible for providing technical support and assistance to our clients and internal teams. You will be the primary point of contact for troubleshooting and resolving technical issues related to our software products. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-centric mindset. Key Responsibilities: - Provide technical support to clients and internal teams via phone, email, and chat - Troubleshoot and resolve technical issues related to our software products - Document and track all customer interactions and resolutions in our support system - Collaborate with the development team to identify and resolve complex technical issues - Assist in the testing and deployment of software updates and new features - Proactively identify and suggest improvements to our products and processes - Participate in on-call rotation for after-hours support as needed Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field - 2+ years of experience in a technical support role, preferably in a software/technology company - Strong knowledge of web technologies, databases, and operating systems - Excellent problem-solving and troubleshooting skills - Experience with customer support software and ticketing systems - Excellent communication and interpersonal skills - Ability to work independently and in a team environment - Flexibility to work occasional evenings and weekends as needed Why Work for Us: - Competitive salary and benefits package - Opportunity for career growth and advancement within a fast-growing company - Collaborative and dynamic work environment with a focus on innovation and creativity - Opportunity to work with cutting-edge technology and industry-leading clients - Regular team-building activities and events - Relocation assistance for qualified candidates If you are passionate about technology, have a strong technical background, and enjoy solving complex problems, we want to hear from you! Apply now to join our dynamic and growing team at Manatal Tech Team.

The Technical Support Specialist is responsible for providing technical support and expertise to end users of software and hardware systems. The incumbent provides effective diagnostic evaluation of customer needs and responds promptly and appropriately to each technical issue or inquiry, resolving them to the user's satisfaction.Hiring Range: $48,000 - $60,000 per year based on experience Key Responsibilities * Monitors and responds quickly to service requests via phone or email and obtains all necessary information to properly address end users' inquiry. * Completes a log for each service desk phone/email request in the Casella Service Desk application to ensure proper tracking and prioritization. * Communicates with end users over the phone to walk them through the problem-solving process. * Conducts research to understand, explain and resolve technological issues. * Visits employee offices, when necessary, to physically identify issues and monitor and repair computer hardware or software issues. * Reaches out to users to follow up after problem has been resolved to ensure all systems and equipment are operating properly. * Escalates down system reports or major phishing alerts to Support Services Management immediately for appropriate action. * Schedules service requests with necessary vendors and confirms service completion and issue resolution. * Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. Career Path Definitions & Distinctions: Level 1: Has 0-2 years of progressive experience in technical support services. Demonstrates an ability to handle basic technical issues and refers more difficult issues to higher-level staff. Possesses a beginning working level of knowledge of subject matter involving the operation and repair of company software systems and hardware. Level 2: Has 2-4 years of progressive experience in technical support services. Demonstrates an ability to handle an increasing level of moderately complex technical issues without assistance, but still refers some to higher-level staff. Level 3: Has 4-6 years of progressive experience in technical support services. Demonstrates an ability to handle most complex issues, only having to refer some to higher-level staff. Possesses intermediate level knowledge of subject matter involving the operation and repair of company software systems and hardware. Begins to demonstrate the ability to provide coaching and mentoring to other Support Specialists on the team. Senior: Has 6+ years of progressive complex experience in technical support services. Possesses expert knowledge of subject matter involving the operation and repair of company software systems and hardware. Performs work with the highest degree of latitude and handles the most complex issues. Demonstrates an ability to provide leadership, coaching and mentoring to other Support Specialists on the team. Coordinates referrals to technical, professional, or service personnel only when necessary. Education, Experience & Qualifications Candidates should have a bachelor's degree in IT or other related field or the equivalent in years of education and experience. The successful candidate will have outstanding relationship management, communication, and effective listening skills coupled with an excellent telephone presence. The ability to multi-task, manage multiple inquiries at once and provide organized, timely follow-up is critical. Experience diagnosing, researching, and resolving basic technical issues is required. Microsoft Certification and technical level knowledge of MS Windows Desktop OS is helpful. Attributes Patient, analytically minded, team-oriented individual who possesses the critical combination of efficiency with an ability to see the larger picture. Outstanding problem-solving skills, proactivity and active listening skills while being open to personal and professional training and development is essential.

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Site Survey's (LAN/WAN) Data Cabling Loading of a supplied configuration Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging Capable of Tone & Tag and punchdown and demarc extensions Installation of LAN/WAN Network Equipment (routers, switches, etc.) Data Cable test results (if required) Deliverables such as digital pictures (if requested) Smarthands Testing and Turn Up of Equipment installed Assisting with Cisco Unified Communications Equipment Installation - preconfigured equipment only Assist with Cisco and Aruba Wireless Equipment Installation- preconfigured equipment only Excellent communication skills

Bodycote offers: * $1,500 Sign-on Retention Bonus. * Paid holidays and paid time off. * 401k match, Medical, Dental, and Vision Plans for employees and families. * Ability to work full-time, 40 hours per week. * 5:45 am - 1:45 pm Monday - Friday. * Must pass a pre-employment drug screen and basic physical. Our people are the heart of our business. As the world's largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry. Come join our team! Due to the nature of our business and heavy industrial market, Bodycote deems this position to be safety sensitive. Salary for this position starts at $21.15. Rate will be commensurate with experience. Position Summary: Based in North Clarendon, VT, the Production Support Technician supports thermal spray booth operations by performing multiple processes that precede or follow coating operations. Essential Job Functions (Duties and Responsibilities): The primary duties consist of, but are not limited to, the following. * This position is responsible for the care and treatment of our customers' inventory and, as such, will perform duties safely and responsibly to prevent customer loss or damage. * Prepare part for processing by masking and grit blasting per instructions in the job folder. * Detail part post-processing according to specifications in the job folder. * Perform all required quality measurement and verification duties. * Accurately note all required quality and processing data in a timely manner. * Support booth operations by helping maintain tooling and staging supplies. * Communicate regularly with the production supervisor and thermal spray technicians to understand priorities to support the production schedule. * Assist the supervisor in developing processes that will improve operations. * Strictly observe all environmental, health, and safety policy requirements. * Keep the work area neat and orderly at all times. * Wear all required personal protective equipment when and where required. * Report safety events, unsafe conditions, near misses, etc., to the Shift Lead immediately. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This position must satisfy ITAR compliance requirements; candidates must be U.S. Citizens or Permanent Resident Card Holder. * Education - High School diploma. * Experience with detailed manual operations preferred. * Organized and accurate documentation skills. * Good communication skills with co-workers and management. * Self-motivated, able to make decisions based on given priorities. * Experience in a production environment preferred. Physical & Mental Demands: The following physical and mental demands consist of, but are not limited to, the following. * Must be able to work in a sitting and standing position for extended periods of time in an office/industrial environment. * Manual dexterity to perform data entry functions. * Ability to bend, pull, stoop, and reach to perform functions. * Ability to lift up to 50 lbs. * May be exposed to heat, fumes, noise, and humidity, etc. * Must have the cognitive and mental capacity to perform essential job functions. * Must be able to communicate effectively orally and in writing. * Visual acuity to read documents, computer screens, files, etc. * Ability to hear in person and via phone. The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises. Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws