Technical Support Technician Jobs in Webb City, MO

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. Purpose ADMS System to oversee the operation, and optimization of our Advanced Distribution Management System (ADMS) to manage the operation and maintenance of the electrical distribution system. The ideal candidate will have strong technical expertise in ADMS software and a deep understanding of electrical distribution systems. The role involves working with distribution system data, ensuring the ADMS reflects real-time conditions, asset statuses, and operational changes. ADMS System Specialist will collaborate with engineering, operations, and IT teams to maintain and improve the integrity of system data used for monitoring, analysis, and decision-making. This role will develop and manage the FLISR system to ensure efficient and reliable distribution system management, enhancing grid performance, and supporting the company's digital transformation in energy management. This role requires expertise in power distribution, system operations, and real-time monitoring, with a focus on maintaining an efficient and stable grid. Accountabilities System Management & Operations: Monitor the distribution system to ensure its reliable and efficient performance, including load balancing, voltage regulation, and fault detection. Lead and manage the operation of the FLISR system, ensuring its continuous availability and optimal performance. Ensure all relevant system and operational data, including asset information, grid configurations, and real-time measurements, are accurately entered and updated in the ADMS. Oversee real-time monitoring of the grid, providing insights for improving the distribution network's reliability, efficiency, and safety. Collaborate with cross-functional teams (IT, Engineering, Operations) to resolve system issues promptly and effectively. Manage data inputs from various sources, including SCADA, GIS, and other operational systems, and ensure seamless integration with the ADMS. Collaborate on the configuration, deployment, and integration of ADMS with other business systems, ensuring seamless communication across platforms. System Optimization & Improvement: Work with engineering and operations teams to verify that the ADMS accurately reflects real-world network conditions, asset statuses, and configuration changes. Monitor the ADMS with emphasis on FLISR for data alerts or system notifications indicating discrepancies or issues with data updates or integration. Identify and correct discrepancies or inaccuracies in data, collaborating with internal teams to resolve issues Continuously assess and identify opportunities for ADMS performance enhancement and process optimization. Process Improvement: Manage data inputs from various sources, including SCADA, GIS, and other operational systems, and ensure seamless integration with the ADMS. Identify opportunities to streamline and automate data entry, validation, and update processes to improve efficiency and accuracy. System Monitoring & Alerts: Monitor the ADMS for data alerts or system notifications indicating discrepancies or issues with data updates or integration. Actively resolve data-related issues, escalating to appropriate technical teams when necessary. Incident & Problem Management: Investigate and resolve any technical incidents or system anomalies related to ADMS. Manage the troubleshooting process and liaise with internal teams to solve complex issues. Compliance & Security: Ensure that ADMS operations comply with industry standards, regulatory requirements, and company policies. Education and Experience Associate's degree in information technology, data science, electrical engineering technology or a related field. Bachelor's degree is a plus. Experience in a data management, operational technology, and distribution systems support role. Experience working with ADMS, SCADA, GIS, or other operational systems in the utilities or energy sector is preferred. Familiarity with database management, data entry, and integration between various operational systems. Strong attention to detail with a focus on data accuracy and quality control. Knowledge of electrical distribution systems, grid components, and network configurations. Proficiency in working with ADMS platforms, SCADA systems, and related data management tools. Ability to manage and process large amounts of data efficiently. Strong problem-solving skills and ability to identify and address data-related issues. Good communication and collaboration skills, with the ability to work effectively with cross functional teams. Experience with data analytics tools, scripting, or programming (e.g., Python, SQL, PowerShell) to automate data updates or streamline processes is preferred. Familiarity with power system analysis, modeling, and reporting. Experience working with utility-specific software platforms, such as GIS, OMS, or asset management systems. Additional Information: This role may require being on-call for emergency support during off-hours or weekends Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally. For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life. Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction. With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model. What we offer Company funded Pension program 401k with Company match Full insurance benefits (health/dental/vision/life) Collaborative environment with a genuine flexible working policy Share purchase/match plan Defined Contribution savings plan Top Talent Program Volunteer paid days off Employee Assistance Program Achievement fund We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity. We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.