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Technical Support Technician Jobs in Wichita, KS

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  • Control Systems Specialist

    Contech Control Services

    Technical Support Technician Job In Wichita, KS

    Wichita, KS Contech Control Services is seeking team-oriented professionals who have expert knowledge of Distributive Control Systems (DCS) or Safety Instrumented System (SIS), graphics, system architecture, and logic programming of plant control systems. Primary Duties and Responsibilities: The Control System Specialist performs a wide range of duties including some or all of the following: Configure DCS and/or SIS logic, graphics, and interfaces with other systems. Responsible for design, specification, selection and services relating to control systems including basic process control systems, safety systems, telecommunications, etc. Candidate will plan, budget, organize and control an important segment of a typical automation project. Responsible to assist with control philosophy and/or functional descriptions. Communicate progress to project manager for inclusion into reports to client. Responsible for quality of the control system portion of the project Requirements: The Control System Specialist requirements include, but are not limited to, the following: BS Degree in Engineering preferred, or equivalent combination of education and experience. 10+ years of hands-on configuration experience with at least one of the following control systems: DCS (Honeywell, DeltaV, Foxboro, Yokogawa), SIS (Triconex, DeltaV, Honeywell). Configuration experience with Wonderware and Allen-Bradley PLCs is a plus. Demonstrated experience in technical execution on both FEL/FEED and EPC projects in the chemical and petrochemical industry. Functional Safety experience and certification are a plus. Knowledge of Microsoft software products. Working conditions are as follows: Position Type: Full Time, Full Benefits Standard Hours: Monday-Thursday 7:00 am to 5:30pm Overtime: Occasionally, paid by hourly rate Range: Permanent Travel: 25% maximum Must be authorized to work in the US without H1B Visa sponsorship.
    $62k-88k yearly est. 1d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical Support Technician Job In Wichita, KS

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-35k yearly est. 6d ago
  • IT Support Specialist II - LANGE Shared Services

    Redguard, LLC 3.9company rating

    Technical Support Technician Job In Wichita, KS

    The compensation range provided for this role is an estimate based on available market data. The actual amount may vary considering the candidate's knowledge, skills, abilities, and geographic location. If you have questions, please discuss the flexibility and details of our compensation philosophy with your recruiter. Benefits Paid Time Off (PTO) Paid Holidays + 1 Floating Holiday of YOUR Choice Medical, Dental, and Vision Insurance Options 401(k) Retirement Plans + Employer Match 100% Company-paid Basic Life Insurance, Short and Long-Term Disability Insurance, Teladoc Services, and Employee Assistance Program (EAP) HSA, FSA and Pet Insurance Options Safety Boot and Prescription Safety Glasses Reimbursement Program Gym Membership Reimbursement And more! What You Can Expect Working in the IT Support Specialist II Position As IT Support specialist II, you will provide efficient and effective technical support, troubleshoot and resolve IT issues, manage hardware and software installations, and assist with user onboarding and training. In this role, you will contribute to IT projects, maintain device inventory, mentor team members, and uphold a safe working environment, all while ensuring a high level of end-user satisfaction. Responsibilities Responds to and resolves IT support tickets within the defined SLA, ensuring end-user satisfaction through in-person, phone, or remote support. Troubleshoots issues with laptops, desktops, printers, networks, servers, phones, and tablets. Installs, modifies, and repairs computer hardware, software, and networked devices, including security cameras, access points, network cabling, and switches. Assists walk-in customers as needed, creating tickets for all issues and prioritizing issues as needed. Develops, implements, and documents processes and procedures to improve IT support efficiency and effectiveness. Manages successful user onboarding and offboarding processes. Maintains accurate inventory of all issued and returned IT devices. Conducts basic and intermediate training sessions for end-users. Leads or contributes as a resource to larger IT projects and initiatives. Trains and mentors other team members within the same job family. Performs additional tasks within the same job family and work outside normal business hours when required. Minimum Qualifications Associate's degree and 4+ years of relevant experience; or an equivalent combination of education and experience. Extensive understanding of computer hardware, software, and networking concepts. Strong problem-solving skills and attention to detail. Excellent verbal and written communication skills. Ability to work collaboratively in a team environment. Customer-focused attitude with a commitment to providing excellent support. Valid driver's license with reliable transportation. Preferred Qualifications Certifications such as CompTIA A+, Network+, Security+, Server+. Experience with Office 365, VMware, Active Directory, and other related technologies. Prior experience in a customer service or technical support role is a plus. Familiarity with helpdesk ticketing systems. Work Environment The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. The worker is subject to both environmental conditions. Activities occur inside and outside. Work Conditions We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-U.S. persons selected must meet eligibility requirements for access to export-restricted information. The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please provide a brief description of your reasonable accommodation to accommodations@lange.us.com Department/Division: Information Technology Reports to: IT Helpdesk Supervisor Location: Wichita, KS Position Type/Hours: Full-time | M-F | 8:00a - 5:00p Shift: 1st Overtime: As Required Travel Requirement: Less than 25%FLSA Status: Non-Exempt About The Company Founded in 2016, LANGE Shared Services supports various LANGE companies including RedGuard, RedGuard Diversified Structures, SiteBox Storage, CoverSix, Lange Real Estate, Acquipt and Equisset with Human Resources, Finance, and Information Technology needs.
    $30k-56k yearly est. 1d ago
  • IT Support Specialist

    Poet 4.8company rating

    Technical Support Technician Job In Wichita, KS

    At POET, it is our mission to be good stewards of the Earth by converting renewable resources to energy and other valuable goods as effectively as humanly possible. For over thirty years, our drive and passion to change the world has enabled us to become the largest producer and marketer of bioethanol and leader in bio-based products in the world. JOB SUMMARY Are you an IT and Customer Service Guru? Do you love helping others and enabling them to maximize efficiency? If you have a passion for challenging the status quo and always searching for a better way, then you sound like us! As an IT Support Specialist, you will have the opportunity to support our internal team members as well as external customers. Daily tasks include supporting in-house developed software and database applications, answering phone calls, responding to emails, testing new software releases, documenting issues and processes, and completing tickets in a timely manner. There is also an after-hours call rotation which is responsible for addressing any after-hours issues. If you are passionate about IT and delivering outstanding customer service, this may be the role for you! This is an on-site role located in Wichita, KSand is not open to remote locations. DURING A TYPICAL DAY + Serve as the initial contact for internal team members and external customers for IT ā€ related issues, including a rotating after-hours on-call schedule. + Address as many support requests as possible and forward secondary-level requests on to the appropriate technicians in a timely fashion. + Handle concurrent support issues and quickly prioritize them based on their criticality and communicate effectively with the affected users if a conflict arises. + Monitor outstanding help desk tickets to ensure issues are resolved and/or the originators have appropriate updates on the status. + Identify ongoing challenges that may not rise to the level of being a fully-fledged issue, but collectively represent an opportunity to add value to the system and communicate them with the development team. + Provide user level testing for the development teams. REQUIREMENTS: WHAT YOU NEED TO BRING + 2+ years professional experience in an IT Support or Customer Service role OR working toward/attained associate's degree in relevant field. + Basic knowledge of Microsoft's Office Suite + Familiarity with SQL Server Management Studio + Familiarity and experience with Windows-based PCs and laptops. + Ability to troubleshoot, install, and upgrade hardware and software, often remotely. + Excellent organizational and time management skills as well as the ability to embrace change. + Ability to work independently and contribute ideas to improve processes and systems. + You are an enthusiastic learner, not afraid of taking on new things and challenging yourself. You are not afraid to ask questions, as you're always looking to improve and help others. You are not averse to owning mistakes when they inevitably happen and asking for help when they do. STRENGTHS OF A SUCCESSFUL CANDIDATE + High level of personal integrity + Excellent oral and written communication skills and attention to detail + Willingness to learn and take notes to understand a complex, growing business + Strong organizational skills + Sense of urgency which drives results + Interpersonal skills - ability to effectively interact with individuals at all levels within/outside the organization + Demonstrated problem solving and critical thinking skills + Ability to embrace and promote change + Innovative mindset + Ability to think objectively + Self-awareness in the face of uncertainty + Ability to work well in a team environment + Enjoys helping people and exceeding expectations when given the opportunity. + Comfortable providing remote support for off-site team members and customers. + Willing and able to be on-call and be available for scheduled, after-hours maintenance events if needed. POET CULTURE & DEVELOPMENT + At POET we believe in developing our team members to their highest potential and recognizing contributions that add value to the organization. Each new team member's position and compensation are carefully determined by considering their unique qualifications and skillset. + Culture is king at POET. We're all on the same team. We always communicate. And we park our egos at the door. These aren't just slogans on our walls. It's the way we do things at POET. + We provide an environment for team members to maintain a healthy work-life balance. It's the best way to optimize health, wellness, and productivity in a sustainable way. + We work hard. We play hard. We have frequent team events, volunteer efforts, and we know how to celebrate wins! + POET Biofuels is proud to be the 2023 Runner up of Wichita Business Journal's Best Places to Work Extra Large Company Category! + We have an open work environment, with no offices fostering direct communication and collaboration. Beyond our world-class culture, POET team members enjoy competitive pay and benefits including: + Attractive Relocation Assistance and Bonus Programs for qualifying positions and/or locations + Competitive pay, including shift premium pay for qualifying positions + Quarterly Profit-Sharing Bonuses, and Bi-Annual Incentive Bonuses + Individual and family plans for health, dental, & vision insurance, including a generous employer Health Savings Account contribution + Paid Parental Leave + A multifaceted wellness program encompassing the whole person - mentally, physically, and spiritually + Onsite fitness centers or fitness reimbursements + 401K with company match + Paid time off and paid holidays + Tuition reimbursement + Excellent work-life balance with a 'family-first' culture + Safety and cold weather gear reimbursements + Discounted home and auto insurance POET is an Equal Opportunity Employer (EOE). POET complies with all applicable federal, state and local laws regarding hiring and employment. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status. Apply Online (**************************************************************************************************************************** Email this position to a friend Not ready to apply yet? Join POET's Talent Network to stay connected and receive updates on the latest careers! (******************************************************************************************** Job ID2025-7338 Employment TypeRegular Full-Time CategoryInformation Technology ShiftDay Travel RequiredNone FLSA StatusNon-Exempt Position Location(s) US-KS-Wichita
    $32k-62k yearly est. 13d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Technical Support Technician Job In Wichita, KS

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $32k-42k yearly est. 60d+ ago
  • Sr. User Support Specialist

    Contact Government Services

    Technical Support Technician Job In Wichita, KS

    Employment Type: Full-Time, Mid Entry Level Department: IT As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: * Assist users with various IT-related troubles * Install and maintain USAO hardware and software * Physically move IT equipment * Administer user accounts * Monitor and diagnose IT systems * Actively use trouble tickets to follow issues * Training district users * Tracking IT equipment Qualifications: * Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. * Certain applications may require certification by the software provider. * Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. * Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Ideally, you will also have: * Prior experience in automated litigation support preferred. * Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems. * Excellent oral and written communication skills required. * Pleasant telephone manners are important. Undergraduate degree valued. Our commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. * Health, Dental, and Vision * Life Insurance * 401k * Flexible Spending Account (Health, Dependent Care, and Commuter) * Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact: Email: ******************* $75,965 - $109,728 a year
    $76k-109.7k yearly Easy Apply 60d+ ago
  • Technical Service Analyst

    Camp Systems 4.3company rating

    Technical Support Technician Job In Wichita, KS

    CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a "SaaS plus" model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,600 employees in 13 locations around the world. CAMP's relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large. CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Business Media portfolio. Job Summary The Technical Service Analyst is responsible for managing the Airframe, Engine, APU and Propeller templates. The TSA is responsible ensuring that the template data is in-line with the OEM manufacturer's data. The TSA will develop, maintain and manage the revision process to uphold the accuracy of the templates and customer programs. The TSA is responsible for ensuring the quality and accuracy of CAMP templates related to the manufacturer(s) assigned to them. Works closely with Director of Technical Services to support, manage, and execute routine template projects. In addition, works with Ops Analysts, Managers and Data Support Service teams to ensure any underlying issues are scanned across all templates and mitigated before it becomes a quality issue per our standard operating procedures. The TSA will work closely with Director of Technical Services along with the Technical Service Project Manager to come up with other quality initiatives that will help audit/clean the templates to ensure data accuracy. Responsibilities * Manage key initiatives to achieve business unit vision and cohesion * Regularly evaluate the efficiency of business processes against business objectives and develop reliable and efficient solutions to fulfill complex customer and business requirements * Conduct data analysis and collaborate in the development of business systems and processes in support of core business functions * Act as a leader from start to finish with accountability for successful project delivery within the associated area of responsibility * Develop new CAMP templates, assemble all pertinent aircraft documents and publications and associate with OEM maintenance task(s) * Audit Technical Publications work product and identify quality escapes * Review and audit work performed by CAMP DSS in support of the Technical Publications Group * Recommend changes in CAMP policies/standards based on knowledge of OEM practices and other factors. * Manage clerical work being conducted by CAMP DSS resources to ensure accuracy and quality. * Ensure all assigned aircraft, engine(s) and appliance manufacturer publication revisions are implemented accurately and completely into CAMP maintenance programs per aircraft model revision standards. * Download, research, review applicability of and incorporate Airworthiness Directives and Service Bulletins, etc. for CAMP templates and aircraft. * Perform quality review of previously implemented revisions for accuracy and completeness. * Implement global updates/template changes based on manufacturer publication revisions, as necessary. * Assist with training of Technical Service Analyst(s) and support personnel when necessary. Supervisory Responsibilities * None at this time Requirements * Bachelor's Degree in business administration, Engineering, or Information Technology * 5+ years of analytical experience, with exposure to the aviation industry required. * Strong organization and documentation skills * Ability to prioritize multiple tasks and function in a fast-paced environment * Ability to extract and analyze database information; SQL skills to work with large volumes of data is preferred but not mandatory * Strong communication and interpersonal skills to work with a global team * Strong computer skills (i.e. MS Word, Excel, Adobe, Access). * Airframe and Power plant license a plus. CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact ******************. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE
    $39k-55k yearly est. 60d+ ago
  • Technical Support Representative

    Onemci

    Technical Support Technician Job In Wichita, KS

    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for a dedicated and enthusiastic Technical Support Representative to join our team. In this role, you will provide outstanding customer service, technical support, and sales assistance, interacting with customers across the country to resolve technical issues, offer new products and services, and ensure an exceptional customer experience. As a key member of our team, you will bring a positive attitude, confidence, and full engagement to the workplace, consistently striving to deliver the best support and service to our valued customers. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- ...POSITION RESPONSIBILITIES Key Responsibilities: Handle inbound and outbound contacts in a courteous, timely, and professional manner Ensure first call resolution through problems solving and effective call handling Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed Accurately document and process customer claims in appropriate systems Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and managerial for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements STANDARD QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. ABOUT MCI (PARENT COMPANY)
    $31k-39k yearly est. 12d ago
  • Help Desk Specialist - On-site

    Adams Brown 4.0company rating

    Technical Support Technician Job In Wichita, KS

    We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Help Desk Specialists are proficient in server deployment, networking, and firewall management; and have experience with support software and security tools. Help Desk Specialists provide remote support for clients and end-users by communicating with affected parties during problem management, both online and in person. This position will be on-site, physically in the Wichita Adams Brown Technology Specialists Office FLSA Status: Non-exempt Requirements Major Duties and Responsibilities * Provides remote desktop, laptop, server, and network problem management and support services to clients and end-users through phone, chat, email, and ticketing systems * Identify, document, and prioritize service requests. Troubleshoot and resolve client technical issues and escalate when needed * Facilitate the restoration of normal service operations while minimizing impact to the end-user * Using the knowledge of software tools to perform day-to-day functions and troubleshooting * Handle remote service tickets on a day-to-day basis Desired Skills, Abilities, Characteristics, and Education * Client service oriented and positive participating team member * Help desk or customer service skills, preferably with an MSP * Ability to maintain confidentiality of the company and client information * Excellent written and verbal communication skills required * Ability to document and follow established company procedures * Understanding of hardware, software, security tools, and concepts * Experience and knowledge of troubleshooting applications such as Microsoft 365, Adobe Acrobat, etc. * Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage) * Experience providing support via remote tools * IT Glue experience preferred * WatchGuard/Firewall experience preferred * StorageCraft, Datto backups experience preferred * Ability to work autonomously both swiftly and effectively * Ability to organize and prioritize tasks * Reliable transportation to and from work Working Conditions This position will be on-site, physically in the Wichita Adams Brown Technology Specialists Office. Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours. AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.
    $29k-38k yearly est. 2d ago
  • IT Service Desk Technician

    Cybertronit

    Technical Support Technician Job In Wichita, KS

    Cybertron is a growth-oriented IT Services Provider in Wichita looking for a few exceptional people to add to our team. We are a hard-working team of professionals who are responsible for the infrastructure and management of our clients' technology, while providing stellar customer service. We work with a variety of different clients in almost every type of industry and of various sizes and backgrounds - and that makes our workday very exciting, fast-paced, and never the same as the day before! We encourage and challenge each other to learn more every day and to gain more knowledge and experience. If you are a dedicated problem solver, who loves technology and wants to be in a team friendly environment, then we are looking for you! Looking for a candidate that meets the following criteria: ā€¢ Exceptional written and oral communication skills. ā€¢ Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. ā€¢ Strong documentation skills. ā€¢ Fierce attention to detail and strong multi-tasking skills ā€¢ Ability to mentor and be mentored ā€¢ Strong technical background and interest ā€¢ Desire to solve complex problems and learn from them! Skills: ā€¢ Windows 10 ā€¢ Network Printers and Deployment ā€¢ LAN and WAN Networking ā€¢ General Hardware and Software Troubleshooting Some knowledge: ā€¢ Windows Server 2019 ā€¢ Office 365 and Exchange Administration ā€¢ Active Directory ā€¢ Group Policy ā€¢ Hyper-V and/or VSphere/ESXi As a rapidly growing organization, Cybertron is continually adding new, career-driven team members who recognize the opportunities for growth and development. We offer competitive salaries along with generous performance bonus plans, health insurance, 401k, holiday pay and PTO. Come join our team! Compensation: $30,000.00 - $40,000.00 per year We provide Managed IT Services to local small and medium sized businesses. We deploy and support a variety of different technologies and products, everything from Microsoft Windows and Server products to Cisco and VMWare and others. Fast paced and exciting environment, we work with the latest and greatest tech on the market! If you are motivated to learn new skills and increase your knowledge and experience we have a spot for you in our growing company! Cybertron provides World Class IT Services and Support to local small and medium sized businesses.
    $30k-40k yearly 19d ago
  • Application Tech

    Performance Personnel Partners 3.8company rating

    Technical Support Technician Job In Wichita, KS

    Resume Mining Join our winning team! Performance Personnel seeks Application Technician (Masking) in Wichita KS. After you apply to this ad, a recruiter will contact you within 48 hours to schedule an in-person interview. If you are a fit for this or any of our hundreds of jobs, you will be hired that day, so please allow for additional time to complete the onboarding process. We want to get you to work as quickly as possible. Primary Job Duties: Reads and understands work order requirements. Identifies parts with printed and/or electronic pictures. Applies paper/tape masking to production parts prior to the chemical process and organic coating. Applies liquid masking to production parts prior to chemical processing. Pulls plugs through close-tolerance features prior to chemical processing. Performs basic racking for prime and paint. Unmasks production parts, as needed, via paper/tape, liquid, or pulling plugs. Prepares parts for prime and paint operations by solvent cleaning and taping. Performs removal of tape residue during the paint prep operations. Performs masking on products. Maintains production of parts requiring masking and layout. This job has 1st and 2nd shift openings. Skills/Requirements: High school diploma or equivalent preferred, but not required. Read, write, and comprehend American English Experience reading and interpreting blueprints preferred, but not required. Ability to learn quickly and apply knowledge in a fast-paced environment. Ability to differentiate between processing requirements. Ability to follow-up effectively with internal and external customers' Must be able to work in a fast-paced environment. The ability to stand for 8+ hours and lift 30+ lbs. Understands and follows production router, masking or de-masking instructions, drawings and specifications given either verbally or in writing, in English. About Performance Personnel: Ā· Performance Personnel is a data-driven, people-focused staffing and recruitment company with hundreds of jobs available daily. Ā· Take the work out of finding work! Ā· Our skilled recruiters will partner with you to find the best opportunities. Ā· We offer an array of services to help our employees maximize their professional development. Ā· Benefits available. Ā· Please contact us at any time - we're happy to help.
    $62k-100k yearly est. 60d+ ago
  • Aseptic Support Senior Technician - 2nd Shift

    Fagron

    Technical Support Technician Job In Wichita, KS

    Over de functie Summary: Ā· Works with cleanroom leads and supervisor to ensure tasks are completed on time and manages adherence to the manufacturing schedules. Ā· The senior tech will have a deep understanding of all required operations and will be trained in all department TCPs. Ā· They will lead by example to all other technicians and work according to Good Manufacturing Practices. Ā· Perform and assist in authoring clean room procedures that align with CGMP practices or guidelines. Ā· The technician will lead and manage the team if the supervisor and lead are not present or available. Ā· Work with engineering and validation to ensure that production equipment is in good working condition. Ā· Organize the cleanroom so that the material is always in the same locations and orderly to promote efficiency. Ā· Prepare individual pharmaceutical compounds according to schedule and prescribed medication as well as GMP requirements, with the aim of providing the patient with the correct medication. Ā· Exhibit a great attitude that promotes a positive work environment. Ā· Clock in and out for every scheduled shift in a timely manner. Ā· Other duties as assigned. Wat wij vragen Minimum qualifications: ā€¢ A subject matter expert within the aseptic operation or industry equivalent with 1 year experience preferred ā€¢ Aseptic processing experience preferred Physical requirements: ā€¢ Cleanroom support lead should be capable of lifting up to 50 lbs and standing for extended periods of time. Wat wij bieden We offer a dynamic environment where talent and ambition can develop to its fullest. We have an open and informal organization culture, where individuals need to have strong motivation and ability to work independently. Fagron is a widely expanding, international, professional, and ambitious pharmaceutical company with multiple growth opportunities. Job opportunity includes competitive salary, comprehensive benefits, performance package, and ability to be part of an international leader in an expanding industry. Over het bedrijf Fagron is the global market leader in pharmaceutical medicine, and its products are sold to more than 200,000 customers in over 60 countries. The goal of Fagron is: "Together we create the future of the personalized medicine". Fagron, together with prescribers, pharmacists, and customers, strives to improve medications and help the patient. From our position as market leader, we act locally and think internationally.
    $41k-69k yearly est. 16d ago
  • Support Technician

    Dave & Buster's, Inc. 4.5company rating

    Technical Support Technician Job In Wichita, KS

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: * Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. * Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. * Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. * Assists Guests by repairing and maintaining amusements equipment in a timely manner. * Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. * Assists the Guest with all requests and answers questions as needed and makes recommendations. * Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. * Notifies Manager of any Guest that is perceived to be unhappy. * Responsible for stocking, displaying, and securing merchandise in all storage areas. * Conducts merchandise inventory during and after shift, if applicable. * Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. * Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. * Properly positions and set up displays to increase Guest traffic and promote sales. * Assists in daily maintenance and organization of tech room and storage areas. * Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. * Assists with general store maintenance as directed by management. * Assists other Team Members as needed. * Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. * Must be friendly and able to smile a lot while working days, nights and/or weekends as required. * Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to clearly communicate with Guests and other Team Members. * Must be at least 18 years of age. Requirements STUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: * Work days, nights, and/or weekends as required. * Work off an extension ladder. * Work in noisy, fast paced environment with distracting conditions. * Move about facility and stand for long periods of time. * Read and write handwritten notes. * Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary * Compensation is from $7.25 - $11.5 per hour Salary Range: 7.25 * 13.5 We are an equal opportunity employer and participate in E-Verify in states where required.
    $7.3-11.5 hourly 60d+ ago
  • IT Technician

    United States Courts 4.7company rating

    Technical Support Technician Job In Wichita, KS

    The U. S. District Court for the District of Kansas is a federal trial court accepting applications for an IT Technician for its Wichita division, which is one of three locations across the state. An IT Technician supports a variety of users, including federal judges, their chambers staff, the clerk's office, and the U. S. Probation Office, which includes law enforcement officers. This position is primarily onsite and includes districtwide help desk coverage as well as deskside support in their assigned duty station, when necessary. The position also includes software and hardware deployments, and courtroom A/V troubleshooting during court proceedings. The incumbent may be required to occasionally flex their working hours for off-hours maintenance. Some travel to divisional offices or other locations for offsite events may also be required. Location Wichita, KS Opening and Closing Dates 01/31/2025 - Open Until Filled Appointment Type Permanent Classification Level/Grade CL 26/1 - 27/25 Salary $53,839 - $73,939 Link to Court Careers Information ************ ksd. uscourts. gov/employment_opps Announcement Number WI25-5 Link to Job Announcement
    $53.8k-73.9k yearly 4d ago
  • Information Technology Intern

    Envision 4.7company rating

    Technical Support Technician Job In Wichita, KS

    Job Details Water - Wichita, KSDescription Working at Envision means having a job that's more than just a way to make money. It's a job that makes a difference. We offer team members: Careers with purpose Teamwork environment Amazing 401K Retirement Plan Medical, Dental, Vision, FSA Plans 10 Paid Holidays PTO & Vacation POSITION SUMMARY The Information Technology Intern will learn about the Non-Profit industry and gain exposure to the many different facets of Information Technology; wherein, they will have the opportunity to acquire the knowledge needed to effectively problem-solve in a professional workplace. Additionally, the Information Technology Intern will provide administrative support in the overall Information Technology function. In this position, the Information Technology Intern will combine business-focused, on-the-job experience with professional development activities in a professional setting to gain a better understanding of the Information Technology role. The internship is a paid position located at our Wichita, Kansas headquarters at $17.00 per hour. KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE Conduct annual physical asset inventory at the Wichita locations to validate current asset inventory and make needed adjustments. Ensure updates are made to the Asset Database in SolarWinds during onboarding, offboarding, and computer repair scenarios. Assist Project Manager in tracking actions for current projects Conduct various IT audits (Software, Hardware, Accounts, etc.) Participate in additional Information Technology departmental meetings Provide support to the Information Technology department in administering Information Technology functions as needed Flexibility to perform other duties as assigned Qualifications JOB REQUIREMENTS INCLUDE Education: Currently pursuing a Bachelor's degree related to the Information Technology field required. Experience: Minimum two years professional workplace experience preferred Previous Information Technology professional workplace experience preferred Knowledge/Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Effective verbal and written communication skills Strong organizational skills and attention to detail Proven level of accuracy and ability to handle confidential information Problem solving capabilities necessary to accomplish projects Ability to effectively learn and acquire new knowledge and skills Ability to take initiative to complete projects, tasks and assignments Licenses/Certifications: NA SUPERVISORY RESPONSIBILITIES: Total Number of Employees Directly Supervising: _0___ Number of Subordinate Supervisors Reporting to Position: _0___ VISION REQUIREMENTS INCLUDE: Can be performed with or without assistive technology: _X_ Required to perform activities such as: preparing/analyzing data/figures; viewing a computer screen; reading; inspecting small objects for defects; using measuring devices; and/or assembling parts with close eye contact. ___ Required to perform activities such as: operating machinery and/or power tools at or within arm's reach; performing non-repetitive tasks such as carpentry work or repairing machinery. ___ Required to review/inspect own assigned work, the work of others, or facilities or structures. Requires normal (or corrected to normal) vision/acuity: _X__ Required to operate motor vehicles and/or heavy equipment such as forklifts. COMMENTS Envision, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without illegal discrimination because of race, color, sex, age, gender identity, disability, religion, citizenship, national origin, ancestry, military status or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics and genetic information, and any other status protected by law. Envision employs and advances in employment individuals with disabilities and veterans, and treats qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This position description is intended to convey generally the duties of this job. It is not an all-inclusive listing of duties, and it is not a contract, expressed or implied. PHYSICAL REQUIREMENTS INCLUDE In an average workday, employee must (check one frequency for each task): Task None Occasional Frequent Constant Stand X Walk X Sit X Bend/stoop X Climb X
    $17 hourly 59d ago
  • ADS - Field Technician 1

    The Kincaid Group 3.1company rating

    Technical Support Technician Job In Wichita, KS

    Job Details ADS Wichita KS - Wichita, KS Full Time $19.00 - $28.00 Hourly Skilled Labor - TradesDescription Summary/Objective: The field technician is responsible for installing/servicing all products and systems sold by ADS. They upon occasion will need to work alone and manage their daily task load to keep installations on time and completing in a professional manner. The field technician will be in front of customers and need to present a positive and competent attitude toward all site staff. This position will participate in the on-call rotation. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions Pull Cabling/Mount devices Ensure all devices are installed where designated Ensure all Programming is complete before leaving site Keep Sales Informed if they need to be involved with changes to scope Keep up on trainings on core product lines and ADS installations techniques Participate in the On-Call rotation Perform other duties and responsibilities as assigned by the Installation Manager Competencies: Excellent professional communication and organizational skills. Team player with strong Commercial Awareness. Strong decision-making and problem-solving abilities. Excellent time management skills and results-oriented performance. Demonstrates ethical integrity while completing essential functions. Business Focused Customer Focused Conflict Management Leadership Skills Excellent Communication Skills (Verbal, Non-Verbal) Excellent Listening Skills Decision Making Supervisory Responsibilities: Lead level field personnel will monitor and manage onsite labor to deliver a project on time and as designed. Work Environment/Physical Demands: This job operates in a multitude of locations. New construction sites, schools, offices, and factory environments. This position also operates in various weather environments outdoors and indoors. The physical demand is driven by the needs of our employees and customers. This can mean long hours to get the job accomplished. While performing the duties of this job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 100 pounds. Required Education, Experience & Abilities: Must have High School Diploma or GED Disclaimer: American Digital Security provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications Competencies: Excellent professional communication and organizational skills. Team player with strong Commercial Awareness. Strong decision-making and problem-solving abilities. Excellent time management skills and results-oriented performance. Demonstrates ethical integrity while completing essential functions. Business Focused Customer Focused Conflict Management Leadership Skills Excellent Communication Skills (Verbal, Non-Verbal) Excellent Listening Skills Decision Making
    $19-28 hourly 14d ago
  • IT Support Specialist

    Poet 4.8company rating

    Technical Support Technician Job In Wichita, KS

    At POET, it is our mission to be good stewards of the Earth by converting renewable resources to energy and other valuable goods as effectively as humanly possible. For over thirty years, our drive and passion to change the world has enabled us to become the largest producer and marketer of bioethanol and leader in bio-based products in the world. JOB SUMMARY Are you an IT and Customer Service Guru? Do you love helping others and enabling them to maximize efficiency? If you have a passion for challenging the status quo and always searching for a better way, then you sound like us! As an IT Support Specialist, you will have the opportunity to support our internal team members as well as external customers. Daily tasks include supporting in-house developed software and database applications, answering phone calls, responding to emails, testing new software releases, documenting issues and processes, and completing tickets in a timely manner. There is also an after-hours call rotation which is responsible for addressing any after-hours issues. If you are passionate about IT and delivering outstanding customer service, this may be the role for you! This is an on-site role located in Wichita, KS and is not open to remote locations. DURING A TYPICAL DAY * Serve as the initial contact for internal team members and external customers for ITā€related issues, including a rotating after-hours on-call schedule. * Address as many support requests as possible and forward secondary-level requests on to the appropriate technicians in a timely fashion. * Handle concurrent support issues and quickly prioritize them based on their criticality and communicate effectively with the affected users if a conflict arises. * Monitor outstanding help desk tickets to ensure issues are resolved and/or the originators have appropriate updates on the status. * Identify ongoing challenges that may not rise to the level of being a fully-fledged issue, but collectively represent an opportunity to add value to the system and communicate them with the development team. * Provide user level testing for the development teams. REQUIREMENTS: WHAT YOU NEED TO BRING * 2+ years professional experience in an IT Support or Customer Service role OR working toward/attained associate's degree in relevant field. * Basic knowledge of Microsoft's Office Suite * Familiarity with SQL Server Management Studio * Familiarity and experience with Windows-based PCs and laptops. * Ability to troubleshoot, install, and upgrade hardware and software, often remotely. * Excellent organizational and time management skills as well as the ability to embrace change. * Ability to work independently and contribute ideas to improve processes and systems. * You are an enthusiastic learner, not afraid of taking on new things and challenging yourself. You are not afraid to ask questions, as you're always looking to improve and help others. You are not averse to owning mistakes when they inevitably happen and asking for help when they do. STRENGTHS OF A SUCCESSFUL CANDIDATE * High level of personal integrity * Excellent oral and written communication skills and attention to detail * Willingness to learn and take notes to understand a complex, growing business * Strong organizational skills * Sense of urgency which drives results * Interpersonal skills - ability to effectively interact with individuals at all levels within/outside the organization * Demonstrated problem solving and critical thinking skills * Ability to embrace and promote change * Innovative mindset * Ability to think objectively * Self-awareness in the face of uncertainty * Ability to work well in a team environment * Enjoys helping people and exceeding expectations when given the opportunity. * Comfortable providing remote support for off-site team members and customers. * Willing and able to be on-call and be available for scheduled, after-hours maintenance events if needed. POET CULTURE & DEVELOPMENT * At POET we believe in developing our team members to their highest potential and recognizing contributions that add value to the organization. Each new team member's position and compensation are carefully determined by considering their unique qualifications and skillset. * Culture is king at POET. We're all on the same team. We always communicate. And we park our egos at the door. These aren't just slogans on our walls. It's the way we do things at POET. * We provide an environment for team members to maintain a healthy work-life balance. It's the best way to optimize health, wellness, and productivity in a sustainable way. * We work hard. We play hard. We have frequent team events, volunteer efforts, and we know how to celebrate wins! * POET Biofuels is proud to be the 2023 Runner up of Wichita Business Journal's Best Places to Work Extra Large Company Category! * We have an open work environment, with no offices fostering direct communication and collaboration. Beyond our world-class culture, POET team members enjoy competitive pay and benefits including: * Attractive Relocation Assistance and Bonus Programs for qualifying positions and/or locations * Competitive pay, including shift premium pay for qualifying positions * Quarterly Profit-Sharing Bonuses, and Bi-Annual Incentive Bonuses * Individual and family plans for health, dental, & vision insurance, including a generous employer Health Savings Account contribution * Paid Parental Leave * A multifaceted wellness program encompassing the whole person - mentally, physically, and spiritually * Onsite fitness centers or fitness reimbursements * 401K with company match * Paid time off and paid holidays * Tuition reimbursement * Excellent work-life balance with a 'family-first' culture * Safety and cold weather gear reimbursements * Discounted home and auto insurance POET is an Equal Opportunity Employer (EOE). POET complies with all applicable federal, state and local laws regarding hiring and employment. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
    $32k-62k yearly est. 12d ago
  • Dynamic PC Support

    Worldwide Techservices 4.4company rating

    Technical Support Technician Job In Wichita, KS

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.
    $32k-42k yearly est. 6d ago
  • Senior User Support Specialist II

    Contact Government Services

    Technical Support Technician Job In Wichita, KS

    Employment Type: Full Time, Senior-level Department: Information Technology CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: * Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: (a) Zoom.gov (b) Skype for Business (c) WebEx (d) Team Meeting (e) Adobe Connect Qualifications. * 4+ years demonstrated ability to set up and disable Zoom.gov accounts. * Demonstrated ability to train over 100 users in all aspects of Zoom.gov use. * Demonstrated ability to diagnose issues with Zoom (audio/video; links, etc). * Demonstrated ability to resolve issues with Zoom. * 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for business. * Troubleshooting all technical issues with users including but not limited: to audio/video issues and resolving issues. * 4+ years of demonstrated experience in setting up and monitoring WebEx training (troubleshooting technical issues with users and resolving issues). * 4+ years of demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, train users, troubleshoot issues, and resolve issues. * 4+ years of demonstrated experience in setting up Team Meetings; training over 100 users on Team Meetings; troubleshooting technical issues; and resolving issues. Qualifications: * Must have an undergraduate degree. * Certified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for business, WebEx). * Must be able to describe differences between basic and licensed accounts, and the advantages and disadvantages of each platform. * Must be a US Citizen upfront. * Must be able to obtain a Public Trust security clearance. Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. * Health, Dental, and Vision * Life Insurance * 401k * Flexible Spending Account (Health, Dependent Care, and Commuter) * Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact: Email: ******************* $72,895 - $105,293 a year
    $72.9k-105.3k yearly Easy Apply 60d+ ago
  • Technical Support Representative (Part-Time)

    Onemci

    Technical Support Technician Job In Wichita, KS

    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. As a Part-Time Technical Support Representative, you will handle inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and upsell customers on products and services when appropriate. A wide variety of project openings are available, representing some of the most recognizable brands in the world. Schedules vary by site and program; however, we can find something that works for everyone. This is an entry-level position that offers paid training. Compensation is commensurate with experience, and while prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus. Candidates should be highly reliable, have excellent communication skills, and be willing to constantly learn on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. SALARY $11.00 - $14.00 / hour -------------- ...POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers across the country each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Handle inbound and outbound contacts in a courteous, timely, and professional manner. Listen to customers, understand their needs, and resolve customer issues. Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner. Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems. Follow all required scripts, policies, and procedures. Utilize knowledge base and training to answer customer questions accurately. Comply with requirements surrounding confidential information and personal information. Appropriately escalate customer issues with the managerial team. Escalate customer issues to the appropriate staff and managers for resolution as needed. Ensure first-call resolution through problem-solving and effective call handling. Attend meetings and training and review all new training material to stay up-to-date on program knowledge, systems, and process changes. Adhere to all attendance and work schedule requirements. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Must be 18 years of age or older High school diploma or equivalent Experience with data entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation, including during training periods. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center envir
    $11-14 hourly 47d ago

Learn More About Technical Support Technician Jobs

How much does a Technical Support Technician earn in Wichita, KS?

The average technical support technician in Wichita, KS earns between $27,000 and $67,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.

Average Technical Support Technician Salary In Wichita, KS

$42,000

What are the biggest employers of Technical Support Technicians in Wichita, KS?

The biggest employers of Technical Support Technicians in Wichita, KS are:
  1. Mass Markets
  2. Dave & Buster's
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