Technical support technician jobs in Wisconsin

About the job We are seeking an EDI Support Analyst with experience in Cleo EDI. In this role you will be responsible for troubleshooting Data, Mapping issues in the EDI processes and maintaining Cleo EDI. Essential Functions ● Design, develop, customize, integrate, test, implement, administer and support the complete Cleo suite to meet the rapidly growing company need ● Create, test, and maintain EDI maps ● Troubleshoot data issues, mapping, and business processes ● Identify, design, implement, and test EDI processes related to Cleo EDI ● Coordinate with internal and external customers to meet requirements ● Write or update program documentation, operations documentation, and user guides ● Create test cases and assist EDI developers & business to thoroughly test new development work including repeating the test cycle until all test results are satisfactory ● Gather and document detailed requirements for business needs and collaborate with others to determine moderately complex functional and/or solution designs ● Demonstrate a detailed understanding and execution of the software development lifecycle ● Identify interdependencies in programs ● Identify more advanced test scenarios and adequately test customizations and configurations ● Demonstrate quality and effectiveness in work documentation and organization ● Responsible for planning small/medium-sized projects or tasks ● Make substantial contributions to determining the feasibility of goals/objectives ● Provide reliable solutions to a variety of problems using sound problem-solving techniques including the ability to find the root cause and corrective action for given problems ● Demonstrate proficient use and knowledge of established standards and procedures ● Consistently demonstrate quality and effectiveness in work documentation and organization

The Technical Support Specialist provides technical support via phone, email, and web to resolve customer issues effectively and efficiently. This role requires strong troubleshooting ability, attention to detail, and continuous learning to maintain expertise across multiple software and hardware platforms. In addition, clear and proactive customer communication is essential to ensure understanding, build trust, and deliver a positive support experience. Roles and Responsibilities Respond to customer requests in a professional, timely, and effective manner. Diagnose, replicate, and resolve software, network, and system-related issues using remote support tools. Manage and perform software installations, upgrades, and configurations. Manage and renew product license keys; maintain accurate records in CRM systems. Write and maintain end-user documentation and internal knowledge base articles. Collaborate with Engineering to escalate product defects or performance issues. Provide after-hours on-call support as needed. Contribute to product release testing and customer/internal technical projects. Maintain a high level of service and professionalism with all stakeholders. Ability to simultaneously manage several support cases. A willingness to learn and become an expert on new systems, software, and procedures. Stay current with emerging technologies relevant to ISE's solutions and customer environments. Perform other duties as assigned by management, including, but not limited to, product release testing and customer/internal project work. Qualifications and Education Requirements College degree or equivalent combination of education and work experience. Minimum 3+ years of experience in a client-facing technical support or customer product support role. Strong analytical and problem-solving abilities. Excellent written and verbal communication skills. High attention to detail and strong organizational skills. Proven analytical and problem-solving abilities. Demonstrated ability to work independently and as part of a team. Professionalism, dependability, and a strong work ethic. Experience managing escalated customer issues, coordinating with cross-functional teams, and ensuring timely resolution. Proven experience in a customer-facing support role, such as product support, client services, or customer success, preferably in a B2B environment. Technical Skills: Minimum 3+ years of experience required Operating Systems: Proficiency in Microsoft Windows Server (2016-2025); Microsoft Office 365, exposure to IBM iSeries environments. Databases: Working knowledge of Microsoft SQL Server (2016-2022), including basic querying and data management. Networking: Understanding of TCP/IP, VPN connections, firewalls, and remote access technologies. Support Tools: Experience with remote desktop software, ticketing/CRM systems, and system monitoring utilities. Knowledge of Enterprise Resource Planning (ERP) preferred (ERP systems such as; INFOR XA, Business Central, and/or SAP) Experience with scripting and programming languages such as Python, PowerShell, SQL, or RPG for process automation, data handling, and system integrations. Experience supporting external customers with software or hardware products, including troubleshooting, training, and ongoing relationship management. Preferred Skills: Experience supporting MES (Manufacturing Execution Systems), or manufacturing-related software systems. IBM iSeries/AS400 system administration or exposure strongly preferred. Previous experience in roles such as Customer Success Specialist, Product Support Representative, or Client Services Coordinator is a plus. At Information Systems Engineering, Inc (ISE), we help manufacturers improve their business operations with proven technology solutions. Our team are experts in the solutions and technologies we sell, delivering great results to our customers. Today ISE has 3 primary product lines and solutions that we sell, implement and support: Infor XA ERP - ISE is an Infor Channel Partner and reseller of the Infor XA ERP solution. Our team has deep expertise in helping customers upgrade and implement Infor XA ERP in their businesses. We can also host and manage our customer's Infor XA environment in the cloud. IBM - ISE is an IBM partner selling IBM iSeries servers. We have staff with technical expertise to update, upgrade and optimize the IBM iSeries. In addition, we offer IBM iSeries cloud hosting and/or remote management services. MV2 MES - Our subsidiary, Paper-Less, LLC, develops, sells, implements, and supports our proprietary MV2 MES (Manufacturing Execution System) solution that connects, monitors, and coordinates complex manufacturing systems, data flows, and people on the shop floor. ISE was founded in 1984 with the purpose of creating rewarding opportunities assembled by genuine relationships. 40 years later, we continue to serve this purpose and operate according to our Core Values: Water Yourself Daily - Nurture a positive mindset to live, learn, grow, and love what you do. Fuel Wonder, Forge Ingenuity - Inspire and encourage curiosity to launch creative solutions. Apollo (13) It - Challenge with passion, dedication, and teamwork. Urgent collaboration with the ability to adapt. Walk In Their Shoes - Be mindful of all stakeholders and follow through with your commitments. It's our legacy of working through these core values that enables our 10-year average employee tenure and 95% customer satisfaction rating. Our employees love what they do, and our customers praise the work we do for them.

Title: Site Support Technician | Milwaukee - Multiple Sites Pay/Salary/Benefits/Perks: Contract Type: 6-Month Contract to Hire Hourly Rate: $28-29/Hr Salary upon Conversion: $60k (contingent upon experience) Work from Home Policy: On-site 5 days a week. Reliable transportation required for travel between sites. Standard hours are 8am-5pm Central. Work Environment/Culture: We are seeking an individual with strong communication skills and keen attention to detail. This role offers long-term growth opportunities within a supportive team environment. Responsibilities: Technical Support: Troubleshoot hardware and software systems. Provide support directly to nurses, clinic staff, and doctors through ticket resolution. Must-Have Qualifications and Skills: Experience: At least 3 years of experience in IT support, working on-site with users IT Ticketing Systems: Familiarity with IT ticketing systems such as ServiceNow. Communication: Strong interpersonal and communication skills.

Pay Rate: $35-$38/hr Key Responsibilities: Video Production: Assist in leading the end-to-end video production process, including planning, shooting, editing, and delivering high-quality content for internal and external audiences. Operate and maintain current studio space and video, lighting, and audio equipment to ensure flawless production. Uphold brand standards across all video assets while acting as a subject matter expert for audiovisual solutions across the organization. Executive Leadership Support: Partner directly with executive leadership to deliver professional video and event communications. Provide high-touch, white-glove technical support during town halls, board meetings, and leadership presentations. Deliver training sessions for VIPs, C-suite administrators, and communications staff to enhance proficiency in video and collaboration tools. Virtual Hybrid Events: Produce, manage, and troubleshoot livestreams, hybrid events, and Microsoft Teams meetings of varying scale and complexity. Oversee audiovisual, prepost-production, and IT support for events ranging from small team sessions to global company-wide gatherings. Collaborate with stakeholders to deliver seamless live and recorded experiences.IT Technical Support (as needed) Provide supplemental IT assistance for VIP users, ensuring swift resolution of hardware, software, and audiovisual challenges. Partner with IT teams to support Macs, PCs, mobile devices, M365 applications, conferencing systems, and connectivity solutions.

Job Title: Deskside Support Tech Pay Rate: $28/hr on W2 Duration: 06+ Months (Possibility of Extension) We are seeking a skilled and customer-focused End User Support Level 2 Technician to provide advanced technical support to users within the organization. This role involves resolving escalated issues from Level 1 support, troubleshooting hardware and software problems, supporting IT systems, and ensuring seamless technology operations for end users. Key Responsibilities: • Respond to and resolve second-level support tickets and escalated issues from the help desk. • Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and other end-user devices. • Provide support for Windows, mac OS, Microsoft 365, and other enterprise applications. • Configure, install, and maintain end-user devices and software applications. • Assist in user onboarding/offboarding, including account setup, access permissions, and workstation preparation. • Maintain documentation for technical procedures, solutions, and user guides. • Work with Level 3 support or vendors for complex issues that require further escalation. • Ensure timely communication and resolution of issues in line with service level agreements (SLAs). • Provide remote and onsite support as needed. • Educate users on best practices, basic troubleshooting, and IT policies. Preferred Qualifications: • IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, VDI or similar. • Experience supporting virtual environments (e.g., Citrix, VMware). • Familiarity with mobile device management (MDM) platforms

Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what's next possible. Who We Are For over 100 years, Spincraft has been utilizing metal spinning and forming to solve its customers' greatest manufacturing challenges. Leading in metal forming solutions partnered for Aerospace, Defense, Energy, and more, Spincraft's mission has formed a division, Engineering Technologies Group (ETG), a part of the global Standex International team, with four locations worldwide. What You'll Do Reporting to the IT Manager, the IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues. This role involves responding to user queries, diagnosing problems, and guiding users through step-by-step solutions. As a part of the divisional IT Team, this position will support multiple business units and be onsite at the New Berlin, WI location. Provide technical support for end-users across the business units, including shop employees and administrative teams Utilize the IT Support ticketing system to monitor, escalate, update, and close requests Troubleshoot and resolve issues related to desktops, laptops, printers, and other plant-floor technology Support manufacturing systems such as ERP terminals Maintain and support wired and wireless network connectivity across the facility, including production areas Assist with the setup and maintenance of IT infrastructure for new production lines or equipment Coordinate with vendors and internal teams for hardware repairs and software updates Ensure compliance with IT security policies and procedures, especially in relation to OT (Operational Technology) systems Diagnose and resolve technical hardware and software issues Install, configure, and maintain computer systems and applications Support the deployment of new hardware and software Maintain inventory of all equipment, software, and software licenses Document internal procedures and update knowledge base articles Escalate unresolved issues to the appropriate internal teams or vendors Assist with onboarding and offboarding of employees (e.g., account setup, equipment provisioning) Ensure security and privacy of networks and computer systems Participate in after-hours support rotation as needed for critical systems Attend meetings and trainings as assigned Complete projects as assigned What You'll Bring Bachelor's degree in information technology, computer science, or related field required Proven experience as a help desk technician or other customer support role Good understanding of computer systems, mobile devices, and other tech products Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow). Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus Knowledge of Active Directory, Office 365, and basic networking Proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint) and willingness to learn other software Reliable transportation Strong interpersonal and problem-solving skills Demonstrates high level of Emotional Intelligence when dealing with all levels of the company, clients, and vendors Exceptional written and verbal communication skills Ability to build and maintain strong working relationships Ability to effectively manage time, multi-task, and pay close attention to details Self-motivated professional with the ability to work independently and as part of a team Regularly required to move, sit, and bend for various hours throughout the day 10-20% travel expected to divisional business units What We Value Experience with cybersecurity frameworks, such as: CMMC (Cybersecurity Maturity Model Certification), NIST SP 800-171 Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

👋 About the Role Are you the go-to problem solver in your circle? Do you love helping people and diving into technical challenges? 💡💻 We're looking for a Client Support Associate to deliver top-tier technical support for our client. If you enjoy troubleshooting, multitasking, and making someone's day easier this role is for YOU. 🙌 🌟 NOW HIRING: Client Support Associate 🌟 📍 Menomonee Falls, WI 53051 ⏳ 03-Month Contract (Contract-to-Hire!) 🗓️ Schedule: 🖥️ 3 days → 8:00 AM - 5:00 PM 🌙 2 days → 10:00 AM - 7:00 PM 🔧 What You'll Do ✨ Identify, manage, escalate, and resolve technical issues 🛠️ Install & configure software, print drivers, and workstation tools 💥 Troubleshoot hardware, software, and basic networking issues 📡 Monitor systems, spot problems early, and take action 🤝 Provide excellent client-facing support 💻 Diagnose desktop/laptop software and application issues 🎯 What We're Looking For ✔️ 1-3 years of related technical experience (or equivalent) ✔️ 1-3 years of customer service experience ✔️ Strong communication & problem-solving skills 🗣️💭 ✔️ Team player with flexibility and a great attitude 🙌 ⭐ Bonus Points If You Have… 💼 Previous experience troubleshooting desktops, printers, and notebooks 📄 Strong skills in Microsoft Office 🛠️ 1-3 years of technical support experience 🚀 Ready to join a team where your skills really matter? Apply today and take the next step in your IT career! 💼💙

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

Title: Desktop Support Engineer Duration: Long term Contract Complete Onsite We are seeking a skilled and customer-focused End User Support Level 2 Technician to provide advanced technical support to users within the organization. This role involves resolving escalated issues from Level 1 support, troubleshooting hardware and software problems, supporting IT systems, and ensuring seamless technology operations for end users. Key Responsibilities: • Respond to and resolve second-level support tickets and escalated issues from the help desk. • Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and other end-user devices. • Provide support for Windows, mac OS, Microsoft 365, and other enterprise applications. • Configure, install, and maintain end-user devices and software applications. • Assist in user onboarding/offboarding, including account setup, access permissions, and workstation preparation. • Maintain documentation for technical procedures, solutions, and user guides. • Work with Level 3 support or vendors for complex issues that require further escalation. • Ensure timely communication and resolution of issues in line with service level agreements (SLAs). • Provide remote and on-site support as needed. • Educate users on best practices, basic troubleshooting, and IT policies. Required Qualifications: • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). • 3-5 years of experience in IT support or help desk role, with at least 1 year at L2 level. • Strong knowledge of Windows and mac OS environments. • Experience with Active Directory, Microsoft 365, and remote desktop tools. • Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Cherwell). • Excellent problem-solving and customer service skills. • Ability to prioritize and multitask in a fast-paced environment. Preferred Qualifications: • IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar. • Experience supporting virtual environments (e.g., Citrix, VMware). • Familiarity with mobile device management (MDM) platforms. Please note - Centraprise is an equal opportunity employer. Applicants must be authorized to work in the U.S. U.S. Citizens and Green Card holders are strongly encouraged to apply. We respect your online privacy. If you would like to be removed from our mailing list please reply with "Remove" in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain. The material in this e-mail is intended only for the use of the individual to whom it is addressed and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, be advised that the unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on this information is strictly prohibited. We are an equal opportunity employer with a diverse workforce.

Top Skills & Years of Experience: - Excellent customer service skills -Two years support experience with Windows 10, and Microsoft Office 2019 - Two years' experience with Network and Printer troubleshooting. - Must be proficient is typing skills and be able to multi-task. Nice to have skills: - Prior Help Desk experience in a call center environment - Previous experience using Incident and Knowledge base systems - Desirable to have 2 years support experience with iOS devices.

The Technical Support Specialist serves as the subject matter expert for assigned product line(s) and supports Kuhn North America (KNA) personnel and dealers in supporting service issues for products marketed by KNA. EXPECTATIONS Resolve dealer service needs with required urgency Working knowledge of machines distributed by Kuhn North America Serve as the technical expert on assigned product line(s) Present a helpful and favorable image of the Company Treat people fairly Confidentiality of Company information Continuously improve systems ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as the technical expert for service issues for the assigned KNA product line(s). Assist as a back-up in resolving dealer complaints or concerns for other products distributed by KNA. Diagnose, qualify and quantify service and performance issues for assigned product line(s). Review and process all warranty claims for assigned product line(s). Maintain warranty records (complaints, service calls and claims) and distribute related reports to applicable departments. Collaborate with Product Management, Engineering, and Operations departments and other assigned factory contacts to develop solutions and implement action plans to solve service issues. Communicate machine corrections and issues to KNA personnel and the KNA dealer network through Service Bulletins and/or Technical Improvement Programs. Develop and conduct training presentations aimed at educating KNA employees and dealer personnel on the proper set-up, maintenance and service of current and newly introduced products. Assist in the development of service instructions for assigned product line(s). Participate in NPI (New Product Implementation) projects by sharing product issues, concerns, and trends for the assigned product line(s). Partner with Parts Department personnel to develop and maintain the recommended parts stocking lists. Review Operator Manuals for product service content and recommend additions or modifications. Provide input into the feasibility of Special Sales Requests (SSRs) to ensure product can properly be supported in the field. Maintain knowledge of the service and maintenance requirements and field issues of competitor's products for the assigned product line. Maintain work area in a clean and orderly fashion and conform to all quality and safety procedures. Other duties may be assigned Education and/or Experience - An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred. The position requires knowledge and skills in the areas of customer service, mechanics/repair, electronics, hydraulics, welding, and torch cutting. Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and e-mail is also required.

CDW is happy to be partnering with our Milwaukee based company on this new Senior IT support Technician opportunity. Please find the details below and apply if interested: Senior IT Support Technician Contract Length: 6-month contract-to-hire Work Arrangement: Onsite - Based in Milwaukee, but will require travel to various locations throughout Wisconsin) Target Pay Rate: $35-$40 per hour Conversion Salary Range: $60k-$80k Interview process: 2-3 step process Notes: Position is responsible for all sites throughout Wisconsin - candidates must be willing to travel for the role. Some sites are 4-5 hours from Milwaukee. For those sites, trips will be overnight (expected 1x each week but may vary). Mileage, lodging and meals will be reimbursed. Once an FTE, this person will have access to use company vehicle for travel. They are largely outsourced. They are insourcing some of the functions, including desktop and helpdesk. This is a ground floor opportunity where someone will be able to help build things out at the company. Currently, they don't have a ticketing system. All users requests come through phone calls and emails. This person may help with the evaluation and implementation. This role is focused on supporting internal users. Top three skills needed: 7+ years of proven IT support experience (Tier 1 and Tier 2) Hardware and software setup, troubleshooting, and support Experience diagnosing and resolving network connectivity issues. Nice to haves: Process development experience Leadership experience Essential Functions: Advanced End-User Support: Provide Tier 1 and Tier 2 support for workstations, laptops, printers, peripherals, and mobile devices, resolving hardware, software, and connectivity issues. Troubleshoot Microsoft 365 applications (e.g., Teams, SharePoint, OneDrive, Outlook), user authentication, and Unified Communications as a Service (UCaaS) system. Act as an escalation point for complex technical issues, ensuring timely resolution and minimal disruption to care delivery. Device Standards and Security: Develop and maintain standardized hardware/software images and configuration baselines for laptops, desktops, and mobile devices, ensuring HIPAA-compliant security settings (e.g., BitLocker, anti-malware, secure BIOS/UEFI). Define and enforce end-user device and peripheral standards, including approved models and deployment guidelines. Support endpoint hardening to meet DHS and CMS security requirements. Onsite Technical Support: Travel to facilities to provide escalated support, deploy equipment, and conduct IT asset health checks, ensuring compliance with CMS operational standards. Collaborate with facility staff to identify IT needs, resolve infrastructure issues, and maintain accurate asset inventories for lifecycle planning. Networking and Connectivity: Diagnose and resolve local connectivity issues, IP conflicts, and Wi-Fi access point problems, ensuring consistent performance across facilities. Manage and troubleshoot ISP and voice circuits, supporting their transition to a consolidated support model in collaboration with MSP infrastructure teams. IT Insourcing and Process Development: Contribute to their insourcing strategy by developing internal support workflows, documentation standards, and training materials. Build and maintain a knowledgebase and internal tools to enhance support scalability and compliance. Participate in IT projects to align systems with HIPAA, DHS, and CMS requirements. Compliance and Documentation: Ensure IT support practices comply with HIPAA (e.g., secure data handling), DHS and CMS standards. Maintain detailed records of support activities, asset inventories, and compliance audits for regulatory reporting.

This is a leadership position responsible for ensuring the health, reliability, and performance of OwnersEdge's internal systems, infrastructure, and IT support functions. While the role does not currently have direct reports, it is structured with the expectation of growing into a team leadership position as the IT function expands. The person in this role is accountable for the full operation of internal technology systems. This includes managing core infrastructure, supporting cloud and on-premise services, serving as a technical escalation point, and coordinating with our managed service provider (MSP). The role is expected to maintain stable and secure systems, lead troubleshooting and maintenance, and contribute to improving the overall reliability and responsiveness of IT services. Specific Duties and Responsibilities · Take full ownership of internal systems and infrastructure, including Azure, Microsoft 365, Windows servers, endpoints, backups, and device management · Monitor system performance and health using infrastructure tools; proactively address issues to avoid downtime or service interruptions · Serve as the lead escalation point for support tickets beyond Tier 1; troubleshoot and resolve more advanced or systemic technical issues · Perform patching, software updates, hardware refreshes, and other maintenance tasks across the technology environment · Maintain backup systems and recovery procedures, including testing of Veeam or similar tools to ensure readiness and restore capabilities · Manage Microsoft Intune, Active Directory, Group Policy, and endpoint settings for configuration, compliance, and user support · Ensure systems are documented clearly, including network diagrams, recovery processes, standard operating procedures, and configuration records · Coordinate with our MSP to ensure shared support responsibilities are being fulfilled and that performance meets expectations · Contribute to IT infrastructure projects, including planning and implementing system upgrades, migrations, and new service deployments · Work alongside the IT Operations & Project Manager to support change control, onboarding, ticket triage, and resolution processes · Collaborate with cybersecurity roles to apply secure configurations and respond to vulnerabilities or threats · Support new hire onboarding by preparing equipment, accounts, and initial configuration; ensure smooth handoffs and readiness · Provide internal guidance and set a high standard for support quality, documentation, and operational follow-through · Look for opportunities to improve systems, tools, and processes; recommend changes based on observed patterns or recurring issues · Administer and support networked printers and multifunction devices, including installation, configuration, print server settings, user access, and regular maintenance · Provide Tier 2 support for key third-party software platforms in use across the company (e.g., ERP systems, CRM tools, business applications), including account issues, performance troubleshooting, vendor coordination, and routine updates Work Location Waukesha, WI, with occasional travel to Wisconsin and Midwest offices as needed On-Call Requirements While not part of a regular on-call rotation, this role may require occasional after-hours availability for emergency support or scheduled maintenance work Minimum Qualification (Education and Experience) · Bachelor or associate degree in computer science, Information Systems, or a related field, or equivalent professional experience · Five or more years of hands-on experience supporting infrastructure environments, including cloud and on-premise systems · Proficiency with Microsoft 365 administration (Exchange, Teams, SharePoint), Azure AD, Windows Server, and endpoint management · Experience managing backups and disaster recovery with Veeam or a similar platform · Ability to troubleshoot and resolve issues involving user devices, servers, printers, permissions, and system availability · Familiarity with patching tools, endpoint deployment tools, scripting (such as PowerShell), and routine maintenance operations · Experience working with or alongside an MSP or third-party support provider · Strong organizational and communication skills; able to manage time and priorities with minimal supervision Preferred Qualifications · Microsoft Azure Administrator Associate certification or equivalent credentials · Familiarity with virtualization platforms such as VMware or Hyper-V · Experience leading small projects or contributing to larger IT initiatives · Working knowledge of basic networking, such as DNS, DHCP, VPNs, and firewall access · ITIL Foundation certification or exposure to formal service management processes Knowledge, Skills, and Abilities · Ability to own and follow through on technical responsibilities without daily oversight · Practical understanding of systems and infrastructure across a mid-sized environment · Solid problem-solving and diagnostic skills, with attention to detail · Strong customer service orientation, with patience and professionalism in supporting end users · Comfortable writing documentation and keeping records of system setups, maintenance steps, and configuration changes · Able to manage several ongoing responsibilities and shift between support, maintenance, and project work · Willingness to adapt to change, learn new systems, and help implement improvements across the IT environment Essential Job Functions ·30% - Monitor, maintain, and troubleshoot internal systems and services ·25% - Perform patching, backups, and other infrastructure maintenance ·15% - Document systems, coordinate with vendors, and improve processes ·15% - Support project implementation and infrastructure changes ·10% - Handle escalated support and communicate with end users ·5% - Identify areas for improvement and stay current with evolving tools

Required Skills & Experience • Experience in technical networking and network configuration for physical devices • Hands-on experience with IP camera systems and surveillance technology • Experience with retail or commercial security system deployments preferred • Ability to work independently on technical projects without constant supervision Job Description A leading technology company is seeking a Security Camera Configuration Technician to support a major retail camera refresh project. The role involves configuring security cameras for deployment to retail stores nationwide. This position offers the opportunity to work on a high-impact project with potential expansion to 500+ locations. The ideal candidate must possess strong technical skills, network configuration experience, and excellent verbal and written communication skills. Key Responsibilities Configure and test security camera systems for retail store deployment Set up IP addressing and subnet configurations for camera networks Perform quality assurance testing on configured hardware before shipment Troubleshoot network connectivity issues and hardware malfunctions Work with warehouse logistics team to coordinate equipment flow

ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide daily support for PC hardware and software, including Windows 10, Office 365 and other enterprise applications. Participate in installing, configuring, and maintaining computer operating systems and images. Install and troubleshoot peripherals for users. Aid in troubleshooting smartphones and other related ad hoc devices. Asks appropriate probing questions to gather relevant information to aid in resolution of request. Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution. Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business. Prioritizes and escalates support incidents and requests based on business impact and documented guidelines. Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures. Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients. Assists in special projects as needed. Participates in on call rotation. COMPUTER SKILLS: Workstation, printer and peripheral maintenance and support skills. General understanding of Client/Server environment. Experience with Microsoft Active Directory and Azure Active Directory. Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications. Demonstrate an analytical approach to problem resolution. Familiarity with Microsoft System Center Configuration Manager (SCCM) imaging software. QUALIFICATIONS: Ability to understand basic business practices. Ability to manage working in a high stress environment. Take ownership for work and initiative for requests, incidents and problems. IT Professionalism in all aspects of the position. Outstanding customer service skills and attitude. Ability to prioritize projects and customer requests. COMPETENCIES: Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully. Teamwork - Works as a team member across many locations; balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; recognizes accomplishments of other team members. Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values and follows documented departmental policies and procedures. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; makes timely decisions. Communication - Demonstrates effective communication and achieves smooth handoffs; excellent customer service skills and acumen with the ability to consistently communicate successfully with all types of employees. EDUCATION/EXPERIENCE: 1-5 years' experience supporting end users in a corporate environment. IT schooling could be used towards experience. CERTIFICATES AND LICENSES: No certifications required; A+ certifications preferred. SUPERVISORY RESPONSIBILITIES: No supervisory responsibilities. Top Skills & Years of Experience: 6 months to 5 years' experience in Desktop support Deploying devices On the fly device repairs. Nice to Have Skills: Workstation, printer and peripheral maintenance and support skills. General understanding of Client/Server environment. Experience with Microsoft Active Directory and Azure Active Directory. Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Hoyos Consulting LLC is searching for a Network Field Technician to join our team, as we grow our network and consulting practice across Wisconsin and the Midwest. This position would be responsible for installation of new fiber and wireless services for our ISP network, as well as in a network support role to support our existing footprint and customers. This position would also work on our rural residential Four Lakes Broadband network and new customer installations using fixed wireless or fiber technologies. Attention to details is key, and this role requires dedication to our customers, and to the quality of the product. The right person here would be able to jump in and hit the ground running as a key member of our team, and helping grow our practice. This position is the “boots on the ground” who installs our services and works with our customers on a daily basis. RESPONSIBILITIES: Test and turn-up of new business and residential ISP customers (Cat5E/6 cabling, configuration of network/wireless equipment) Perform wireless and/or fiber site surveys for potential new customers Plan/implement customer driven projects (wireless deployments, fiber construction) Assist with troubleshooting of customer issues Maintain and monitor Hoyos Consulting and Four Lakes Broadband network, and improve where possible Participate in a 24x7 on-call rotation QUALIFICATION: 1-2+ years experience with cabling (Cat5E, fiber, etc) in residential/commercial environments Basic wireless and RF theory and knowledge Self-motivated, self-starter, can accept and embrace change, able to learn on the fly and independently Ability to work under tight deadlines and changing priorities Basic power and hand tool operation Comfortable working at heights on a roof or tall structures (grain legs, small towers, etc) Must be able to lift up to 75 pounds and climb ladders up to 40ft Strong attention to details and documentation Comfortable in front of a customer NICE TO HAVE, BONUS PERKS: Experience working in a service provider or ISP network Experience with optical network equipment, splicing, and fiber troubleshooting Tower climbing certification Juniper (JunOS, MX/ACX specific) and Cisco (IOS) experience ABOUT HOYOS CONSULTING: Hoyos Consulting is a boutique internet service provider and consultancy, providing internet services, colocation, managed services and expert level network consulting. Our ISP network spans Madison, Milwaukee, Chicago, Minneapolis, Seattle and Portland, with a mix of fiber and fixed wireless, and is quickly growing as a multiple year Inc5000 award winner. Our expertise is networks, and we strive to provide the best rounded solutions to our clients. Our Four Lakes Broadband network is providing residential fixed wireless and fiber services to residents in Dane and Rock counties in Wisconsin. BENEFITS: Medical, dental and vision insurance package Generous paid time off/sick time 401k Retirement plan + company match/profit sharing Relaxed/casual work environment Cell Phone reimbursement Free Costco membership Free data center rack space/colocation Free/Paid Training

TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ("RF") components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards ("PCBs"). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market. Additional information can be found at *********** The IT Client Services is responsible for addressing the following: * Help Desk calls from company user base * Creates the initial record of the request * Resolves all Level One end-user problem * Identify, evaluate and solve end-user workstation problems * Support and train end-users in a wide range of software applications * As needed; read, understand and apply complex technical information * Contacts third-party vendors for warranty service repair * Maintains punctual and predictable attendance * Assist site with after-hours support needs * Member of on-call after hours rotation for supporting all sites * Ability to work with minimal supervision, while communicating with site administration and other team members * Work closely to learn and share technical skills with other team members * Good Communication Skills * Able to lead medium sized projects and contribute solutions to knowledge base. * Master new computer technology * Maintain cooperative working relationships * Demonstrate sensitivity to, and respect for, a diverse population * Mentor junior level technicians with technical training * Dedicated Customer Service skills * Active and supporting team member with eager, can-do attitude * Strong knowledge of current desktop and laptop operating systems and hardware * Ability to install and troubleshoot Microsoft Office and other desktop applications * Skilled network and printing troubleshooting and problem resolution * Ability to quickly learn and adapt to new technologies and processes * Familiar with Terminal Services, Bomgar, Citrix, VPN, Remote Desktop and other remote access applications * Must excel in an environment where exceeding customer expectation is the key objective * Strong reading, documentation and basic math skills are required Responsibilities: * Provide technical software, hardware and network problem resolution * Perform question/problem diagnosis and guiding users through step-by-step solutions * Identifies, diagnoses, and resolves problems for users of personal computer software and hardware, network, and * internet connection problems * Clearly communicate technical solutions to end-users in a user friendly, professional manner * Provide one-on-one end-user training as needed * Escalate more complex end-user problems to the appropriate infrastructure team members * Provides one-on-one end-user problem resolution over the phone for company approved Personal Computer (PC) * software * Assists in creating materials for end-user frequently asked questions (FAQs) * Conduct hardware and software inventory database maintenance and reporting, and perform related work as * required * Orders, delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and * peripherals * Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and * network access problems * Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements * Performs desktop hardware repair for PC equipment and peripherals not covered by third-party vendor * maintenance agreements * Helps install local area network cabling systems and equipment such as network interface cards, servers and * switches Skills/Qualifications: * Basic knowledge of current desktop and laptop operating systems and hardware * Can install Microsoft Office and other desktop applications * Able to follow established troubleshooting and other process documentation * Good communications skills. * Can relay technical information in a manner the customer will understand * Strong reading, documentation and basic math skills are required * Supervision: * Ability to work with minimal supervision, while communicating with site management and other team members to * learn and share technical skills * Ability to work with site management and direct manager to identify site impacting issues Education: * Two years college level course work or equivalent is preferred * Microsoft / Cisco Certification not required, but preferred Experience: * 4+ years providing end-user phone support for current PC desktop and application software is preferred OR * 4+ years installing, upgrading, troubleshooting and repairing personal computers in a network environment is preferred. SPECIAL REQUIREMENTS: * Candidates must be able to sit for prolonged periods of time in front of a computer. * Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or * walking. * Preferred to be familiar with the following applications: Microsoft Office Suites (2003 to Current version), Microsoft Exchange Management, Microsoft Active Directory, Microsoft Windows Server and Workstation Operating Systems, DELL laptops/desktops, Windows Surface pro/laptops, AirWatch, WebEx, Oracle, Java, Terminal Services, Cisco CUMC, FTP, Telnet, DOS, Remote Access tools, Sentinel One, Cisco VPN, ManageEngine Suite #LI-EC1 Compensation and Benefits: TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire. Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that my be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations. Export Statement: Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (“RF”) components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards (“PCBs”). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market. Additional information can be found at *********** The IT Client Services is responsible for addressing the following: Help Desk calls from company user base Creates the initial record of the request Resolves all Level One end-user problem Identify, evaluate and solve end-user workstation problems Support and train end-users in a wide range of software applications As needed; read, understand and apply complex technical information Contacts third-party vendors for warranty service repair Maintains punctual and predictable attendance Assist site with after-hours support needs Member of on-call after hours rotation for supporting all sites Ability to work with minimal supervision, while communicating with site administration and other team members Work closely to learn and share technical skills with other team members Good Communication Skills Able to lead medium sized projects and contribute solutions to knowledge base. Master new computer technology Maintain cooperative working relationships Demonstrate sensitivity to, and respect for, a diverse population Mentor junior level technicians with technical training Dedicated Customer Service skills Active and supporting team member with eager, can-do attitude Strong knowledge of current desktop and laptop operating systems and hardware Ability to install and troubleshoot Microsoft Office and other desktop applications Skilled network and printing troubleshooting and problem resolution Ability to quickly learn and adapt to new technologies and processes Familiar with Terminal Services, Bomgar, Citrix, VPN, Remote Desktop and other remote access applications Must excel in an environment where exceeding customer expectation is the key objective Strong reading, documentation and basic math skills are required Responsibilities: Provide technical software, hardware and network problem resolution Perform question/problem diagnosis and guiding users through step-by-step solutions Identifies, diagnoses, and resolves problems for users of personal computer software and hardware, network, and internet connection problems Clearly communicate technical solutions to end-users in a user friendly, professional manner Provide one-on-one end-user training as needed Escalate more complex end-user problems to the appropriate infrastructure team members Provides one-on-one end-user problem resolution over the phone for company approved Personal Computer (PC) software Assists in creating materials for end-user frequently asked questions (FAQs) Conduct hardware and software inventory database maintenance and reporting, and perform related work as required Orders, delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and network access problems Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements Performs desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements Helps install local area network cabling systems and equipment such as network interface cards, servers and switches Skills/Qualifications: Basic knowledge of current desktop and laptop operating systems and hardware Can install Microsoft Office and other desktop applications Able to follow established troubleshooting and other process documentation Good communications skills. Can relay technical information in a manner the customer will understand Strong reading, documentation and basic math skills are required Supervision: Ability to work with minimal supervision, while communicating with site management and other team members to learn and share technical skills Ability to work with site management and direct manager to identify site impacting issues Education: Two years college level course work or equivalent is preferred Microsoft / Cisco Certification not required, but preferred Experience: 4+ years providing end-user phone support for current PC desktop and application software is preferred OR 4+ years installing, upgrading, troubleshooting and repairing personal computers in a network environment is preferred. SPECIAL REQUIREMENTS: Candidates must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking. Preferred to be familiar with the following applications: Microsoft Office Suites (2003 to Current version), Microsoft Exchange Management, Microsoft Active Directory, Microsoft Windows Server and Workstation Operating Systems, DELL laptops/desktops, Windows Surface pro/laptops, AirWatch, WebEx, Oracle, Java, Terminal Services, Cisco CUMC, FTP, Telnet, DOS, Remote Access tools, Sentinel One, Cisco VPN, ManageEngine Suite #LI-EC1 Compensation and Benefits: TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire. Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that my be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations. Export Statement: Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.