If you work in a small to medium-sized organization, the odds are that "Technical support trainer" is merged with "technical support." Technical support trainers teach employees about new software, systems, or processes. They may hold one-on-one sessions or offer presentations.

But beyond teaching new software, tech support trainers also recommend new systems to employees based on their needs and current skillset and suggest various tools to improve learning. In some settings, technical support trainers may also install and maintain new software and hardware.

A day in the life may involve meeting with employees, troubleshooting systems, and preparing reports for managers. As a technical support trainer, you need extensive knowledge of your teaching software and a strong tech support background.

Employers also look for interpersonal and communication skills when hiring for this position. Degrees in computer engineering, software engineering, or related fields may be an advantage.

What Does a Technical Support Trainer Do

There are certain skills that many technical support trainers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

Learn more about what a Technical Support Trainer does

How To Become a Technical Support Trainer

If you're interested in becoming a technical support trainer, one of the first things to consider is how much education you need. We've determined that 59.2% of technical support trainers have a bachelor's degree. In terms of higher education levels, we found that 6.7% of technical support trainers have master's degrees. Even though most technical support trainers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Technical Support Trainer

Technical Support Trainer Career Paths

Average Salary for a Technical Support Trainer

Technical Support Trainers in America make an average salary of $45,722 per year or $22 per hour. The top 10 percent makes over $82,000 per year, while the bottom 10 percent under $25,000 per year.
Average Technical Support Trainer Salary
$45,722 Yearly
$21.98 hourly
$25,000
10 %
$45,000
Median
$82,000
90 %

What Am I Worth?

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Technical Support Trainer Education

Technical Support Trainer Majors

26.1 %

Technical Support Trainer Degrees

Bachelors

59.2 %

Associate

22.5 %

Masters

6.7 %

Top Colleges for Technical Support Trainers

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

Top Skills For a Technical Support Trainer

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.0% of technical support trainers listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Technical Support Trainer Resume templates

Zippia allows you to choose from different easy-to-use Technical Support Trainer templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Technical Support Trainer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Technical Support Trainer Resume
Technical Support Trainer Resume
Technical Support Trainer Resume
Technical Support Trainer Resume
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Technical Support Trainer Resume

Technical Support Trainer Demographics

Technical Support Trainer Gender Distribution

Male
Male
64%
Female
Female
36%

After extensive research and analysis, Zippia's data science team found that:

  • Among technical support trainers, 35.7% of them are women, while 64.3% are men.

  • The most common race/ethnicity among technical support trainers is White, which makes up 60.6% of all technical support trainers.

  • The most common foreign language among technical support trainers is Spanish at 57.7%.

Online Courses For Technical Support Trainer That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.2
(916)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
4.4
(509)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

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Best States For a Technical Support Trainer

Some places are better than others when it comes to starting a career as a technical support trainer. The best states for people in this position are California, New York, Louisiana, and Nevada. Technical support trainers make the most in California with an average salary of $66,232. Whereas in New York and Louisiana, they would average $55,493 and $55,282, respectively. While technical support trainers would only make an average of $54,092 in Nevada, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Nevada

Total Technical Support Trainer Jobs:
650
Highest 10% Earn:
$100,000
Location Quotient:
1.42 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Louisiana

Total Technical Support Trainer Jobs:
883
Highest 10% Earn:
$104,000
Location Quotient:
1.26 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Technical Support Trainer Jobs:
3,131
Highest 10% Earn:
$108,000
Location Quotient:
1.12 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Technical Support Trainers

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Top Technical Support Trainer Employers

Most Common Employers For Technical Support Trainer

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Microsoft$105,255$50.6017
2IBM$97,074$46.6717
3Thomson Reuters$78,753$37.8631
4Intuit$77,740$37.3829
5Edifecs$76,431$36.7517
6Rosetta Stone$75,750$36.4222
7Autodesk$69,436$33.3816
8Medline$51,980$24.9918
9Boeing$48,418$23.2840
10Ricoh$42,322$20.3529

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