Find The Best Technical Support Trainer Jobs For You

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Average Salary
$77,991
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
102,196
Job Openings

Technical Support Trainer Careers

If you work in a small to medium-sized organization, the odds are that "Technical support trainer" is merged with "technical support." Technical support trainers teach employees about new software, systems, or processes. They may hold one-on-one sessions or offer presentations.

But beyond teaching new software, tech support trainers also recommend new systems to employees based on their needs and current skillset and suggest various tools to improve learning. In some settings, technical support trainers may also install and maintain new software and hardware.

A day in the life may involve meeting with employees, troubleshooting systems, and preparing reports for managers. As a technical support trainer, you need extensive knowledge of your teaching software and a strong tech support background.

Employers also look for interpersonal and communication skills when hiring for this position. Degrees in computer engineering, software engineering, or related fields may be an advantage.

There is more than meets the eye when it comes to being a technical support trainer. For example, did you know that they make an average of $37.5 an hour? That's $77,991 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Technical Support Trainer Do

There are certain skills that many technical support trainers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a technical support trainer, we found that a lot of resumes listed 18.0% of technical support trainers included customer service, while 12.5% of resumes included technical support, and 11.2% of resumes included email. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical support trainer job title. But what industry to start with? Most technical support trainers actually find jobs in the technology and finance industries.

How To Become a Technical Support Trainer

If you're interested in becoming a technical support trainer, one of the first things to consider is how much education you need. We've determined that 51.6% of technical support trainers have a bachelor's degree. In terms of higher education levels, we found that 5.7% of technical support trainers have master's degrees. Even though most technical support trainers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a technical support trainer. When we researched the most common majors for a technical support trainer, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on technical support trainer resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a technical support trainer. In fact, many technical support trainer jobs require experience in a role such as customer service representative. Meanwhile, many technical support trainers also have previous career experience in roles such as technical support specialist or internship.

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Average Salary
$77,991
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
102,196
Job Openings

Technical Support Trainer Career Paths

Top Careers Before Technical Support Trainer

Top Careers After Technical Support Trainer

Technical Support Trainer Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Technical Support Trainer

Technical Support Trainers in America make an average salary of $77,991 per year or $38 per hour. The top 10 percent makes over $103,000 per year, while the bottom 10 percent under $58,000 per year.
Average Salary
$77,991
Find Your Salary Estimate
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Best Paying Cities

City
ascdesc
Average Salarydesc
San Francisco, CA
Salary Range68k - 113k$88k$88,256
New York, NY
Salary Range58k - 96k$75k$74,933
Pittsburgh, PA
Salary Range53k - 92k$70k$69,985
Madison, WI
Salary Range51k - 94k$70k$69,622
Bellevue, WA
Salary Range51k - 94k$70k$69,565
San Antonio, TX
Salary Range50k - 88k$67k$66,920
$22k
$113k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Product Support Specialist
Product Support Specialist
Robert Half
Robert Half
06/23/2021
06/23/2021
$50,00006/23/2021
$50,000
Asi-Inbound Customer Service-Product Support Specialist (Work From Home)
Asi-Inbound Customer Service-Product Support Specialist (Work From Home)
GE Appliances, a Haier Company
GE Appliances, a Haier Company
06/21/2021
06/21/2021
$27,13106/21/2021
$27,131
Training Support Technician I-Center for Marine Training & Safety
Training Support Technician I-Center for Marine Training & Safety
Texas A&M University-Galveston
Texas A&M University-Galveston
06/15/2021
06/15/2021
$34,49806/15/2021
$34,498
Product Support Specialist
Product Support Specialist
Creative Works
Creative Works
05/28/2021
05/28/2021
$37,00005/28/2021
$37,000
Technical Product Support Specialist
Technical Product Support Specialist
Baxter
Baxter
05/25/2021
05/25/2021
$43,00005/25/2021
$43,000
See More Recent Salaries

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Technical Support Trainer Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Technical Support Trainer. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Technical Support Trainer Resume

At Zippia, we went through countless Technical Support Trainer resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Technical Support Trainer Demographics

Gender

male

59.8 %

female

35.8 %

unknown

4.4 %

Ethnicity

White

62.4 %

Hispanic or Latino

13.9 %

Black or African American

10.5 %

Foreign Languages Spoken

Spanish

57.7 %

French

13.8 %

German

4.6 %
See More Demographics

Technical Support Trainer Education

Degrees

Bachelors

51.6 %

Associate

19.5 %

Certificate

14.7 %

Top Colleges for Technical Support Trainers

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
See More Education Info

Online Courses For Technical Support Trainer That You May Like

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.2
(578)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
4.1
(384)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

See more
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Technical Support Trainer

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.0% of technical support trainers listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Technical Support Trainer

Some places are better than others when it comes to starting a career as a technical support trainer. The best states for people in this position are California, Maryland, New York, and Pennsylvania. Technical support trainers make the most in California with an average salary of $83,163. Whereas in Maryland and New York, they would average $76,291 and $74,521, respectively. While technical support trainers would only make an average of $72,853 in Pennsylvania, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Nevada

Total Technical Support Trainer Jobs:
650
Highest 10% Earn:
$119,000
Location Quotient:
1.42
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Illinois

Total Technical Support Trainer Jobs:
2,939
Highest 10% Earn:
$127,000
Location Quotient:
1.13
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Technical Support Trainer Jobs:
3,131
Highest 10% Earn:
$118,000
Location Quotient:
1.12
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Technical Support Trainer Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ technical support trainers and discovered their number of technical support trainer opportunities and average salary. Through our research, we concluded that Garmin was the best, especially with an average salary of $87,729. Teletech Holdings follows up with an average salary of $81,046, and then comes Concentrix with an average of $87,624. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a technical support trainer. The employers include The Bank of New York Mellon, WW Grainger, and Fairway Independent Mortgage

1. Garmin
4.7
Avg. Salary: 
$87,729
Technical Support Trainers Hired: 
150+
2. Teletech Holdings
4.1
Avg. Salary: 
$81,046
Technical Support Trainers Hired: 
56+
3. Concentrix
4.0
Avg. Salary: 
$87,624
Technical Support Trainers Hired: 
47+
4. Boeing
4.9
Avg. Salary: 
$85,576
Technical Support Trainers Hired: 
43+
5. Robert Half International
4.5
Avg. Salary: 
$60,479
Technical Support Trainers Hired: 
40+
6. ASI
4.5
Avg. Salary: 
$61,409
Technical Support Trainers Hired: 
30+

Technical Support Trainer Videos

Updated October 2, 2020