If you work in a small to medium-sized organization, the odds are that "Technical support trainer" is merged with "technical support." Technical support trainers teach employees about new software, systems, or processes. They may hold one-on-one sessions or offer presentations.
But beyond teaching new software, tech support trainers also recommend new systems to employees based on their needs and current skillset and suggest various tools to improve learning. In some settings, technical support trainers may also install and maintain new software and hardware.
A day in the life may involve meeting with employees, troubleshooting systems, and preparing reports for managers. As a technical support trainer, you need extensive knowledge of your teaching software and a strong tech support background.
Employers also look for interpersonal and communication skills when hiring for this position. Degrees in computer engineering, software engineering, or related fields may be an advantage.
There is more than meets the eye when it comes to being a technical support trainer. For example, did you know that they make an average of $37.5 an hour? That's $77,991 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many technical support trainers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
When it comes to the most important skills required to be a technical support trainer, we found that a lot of resumes listed 18.0% of technical support trainers included customer service, while 12.5% of resumes included technical support, and 11.2% of resumes included email. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical support trainer job title. But what industry to start with? Most technical support trainers actually find jobs in the technology and finance industries.
If you're interested in becoming a technical support trainer, one of the first things to consider is how much education you need. We've determined that 51.6% of technical support trainers have a bachelor's degree. In terms of higher education levels, we found that 5.7% of technical support trainers have master's degrees. Even though most technical support trainers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a technical support trainer. When we researched the most common majors for a technical support trainer, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on technical support trainer resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a technical support trainer. In fact, many technical support trainer jobs require experience in a role such as customer service representative. Meanwhile, many technical support trainers also have previous career experience in roles such as technical support specialist or internship.