Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Associate-Product Support Specialist||Jpmorgan Chase & Co.||New York, NY||Jul 02, 2012||$125,000|
|Product Support Specialist||Agilent Technologies, Inc.||Santa Clara, CA||Aug 03, 2015||$114,000|
|I/S Process Optimization & Productivity Support Specialist||Valero Energy Corp||San Antonio, TX||Mar 30, 2016||$110,000|
|Product Support Specialist||APX, Inc.||New York, NY||Feb 08, 2015||$105,000|
|Product Support/Repair and Application Specialist||ABB Inc.||Raleigh, NC||Mar 09, 2015||$97,800 -
|Product Support Specialist||FIS Management Services, LLC||Malvern, PA||Sep 21, 2015||$95,000 -
|Product Support Specialist||Google Inc.||Mountain View, CA||Jul 13, 2015||$95,000|
|Specialist, Wcdma & I-Hspa Product Support||Nokia Solutions and Networks Us LLC||Irving, TX||Sep 20, 2014||$93,600|
|Product Support Specialist||Facebook, Inc.||Menlo Park, CA||Jan 18, 2016||$91,000|
|Product Support Specialist||Daiwa Securities America Inc.||New York, NY||Aug 25, 2009||$90,000 -
|Product Support Specialist III||ITG Inc.||Boston, MA||Oct 01, 2011||$90,000|
|Specialist, LTE Product Support||Nokia Solutions and Networks Us LLC||Irving, TX||Aug 27, 2016||$89,893|
|Product Support Specialist||Verint Systems Inc.||Melville, NY||Oct 21, 2016||$89,648|
|Specialist, LTE Product Support||Nokia Solutions and Networks Us LLC||Irving, TX||Aug 24, 2016||$89,386|
|Global Product Support Specialist-LIS||Cepheid||Sunnyvale, CA||Nov 14, 2016||$85,000|
|Operation & Product Support Specialist||China Unionpay (USA) LLC||Jersey City, NJ||May 01, 2015||$85,000|
|Product Support Specialist||GL Trade Americas, Inc.||New York, NY||Sep 17, 2014||$84,048|
|Product Support Specialist||GL Trade Americas, Inc.||New York, NY||Nov 25, 2014||$84,048|
|Specialist, LTE Product Support||Nokia Solutions and Networks Us LLC||Irving, TX||Feb 26, 2016||$83,870|
|Product Support Specialist||CGI Technologies and Solutions Inc.||Reston, VA||Jan 18, 2016||$83,782 -
|Product Support Specialist||CGI Technologies and Solutions Inc.||Reston, VA||Nov 12, 2015||$83,782 -
|IT Support and Training Associate||World Economic Forum USA Inc.||New York, NY||Oct 01, 2012||$81,900|
|Product Support Specialist||Facebook, Inc.||Menlo Park, CA||Sep 18, 2015||$74,298|
|Product Support Specialist||Murata MacHinery USA, Inc.||North Salt Lake, UT||Mar 25, 2016||$73,000|
|Product Support Specialist REP||Caterpillar Inc.||Houston, TX||Sep 16, 2011||$72,144|
|Product Support Specialist Representative||Caterpillar Inc.||Houston, TX||Sep 16, 2011||$72,144|
|Product Support Specialist||Uber Technologies Inc.||San Francisco, CA||May 07, 2016||$72,000|
|Product Support Specialist||Uber Technologies, Inc.||San Francisco, CA||Feb 10, 2015||$72,000|
|Product Support Specialist||Nobel Biocare Procera LLC||Mahwah, NJ||Oct 01, 2013||$71,400|
|Jetnexus Technical Support and Training Manager||Jetnexus LLC||Santa Clara, CA||Oct 14, 2011||$71,000|
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