Technical support trainer job description
Updated March 14, 2024
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Example technical support trainer requirements on a job description
Technical support trainer requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in technical support trainer job postings.
Sample technical support trainer requirements
- Proven experience as a technical support trainer
- Strong knowledge of technical support tools and techniques
- Ability to create training materials, manuals, and presentations
- Excellent communication and presentation skills
- Bachelor's degree in Computer Science or related field
Sample required technical support trainer soft skills
- Strong interpersonal skills and ability to work well in a team
- Ability to adapt to different learning styles and needs
- Patience and ability to remain calm under pressure
- Passion for teaching and helping others
- Flexibility and willingness to adjust to changing needs and priorities
Technical support trainer job description example 1
SmartSense technical support trainer job description
Join a high-performing, tight-knit team at a fast-growing company that is using the Internet of Things (IOT) to transform how organizations sense, monitor, and make decisions. Founded out of MIT in 2005, Smart Sense is trusted by more than 2,000 organizations, including Walmart, SpaceX, Apple, CVS Health, Coca-Cola, and the US State Department to help them make sensor-driven decisions. We have a solution that our customers rely on every day to make mission critical decisions; we are looking for team-oriented change agents to help shape the future of IOT.
Product Support Specialist Position
We are looking for a customer-centric, detail-oriented team member to WOW our customers. The primary role of a Product Support Specialist is to help support our customers with their SmartSense by Digi Software and Hardware. This is done through troubleshooting and educating them on how best to leverage our products. You will be working with some of the market leaders in the healthcare/pharmacy, food service and transportation industries and must have a willingness to learn and excel in utilizing our Customer Relationship Management (CRM) system. In utilizing our CRM, you will work daily support tickets and provide accurate documentation for our customers. In addition to utilizing our CRM system you will also work in the team's phone queue to assist customers. The day-to-day activities of a Product Support Specialist will require attention to detail, speed, and effective communication skills.
What We Offer
· A fun, fast paced team that turns data into valuable information
· Opportunity to work with market leaders in the healthcare/pharmacy, food service and transportation industries
What You Will Do and The Outcomes You Will Achieve
· Work through customer's problem, questions, bugs etc. via email and phone to resolution while maintaining SLA's and KPIs
· Learn industry standards and terminology including CDC guidelines and HACCP compliance
· Be proficient in tools such as JIRA and NetSuite
· Manage customer escalations by leveraging expertise in industry knowledge
Who You Are and What You Bring
· Passion for working with customers and providing outstanding experiences
· Strong multitasking and organizational skills in a face paced environment
· Strong and effective communication skills
Desired But Not Required
· 2+ years of experience working in technical or product support
· Previous experience in working with CRM software tools
Smart Sense by Digi offers a distinctive Total Rewards package including new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.
At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.
Product Support Specialist Position
We are looking for a customer-centric, detail-oriented team member to WOW our customers. The primary role of a Product Support Specialist is to help support our customers with their SmartSense by Digi Software and Hardware. This is done through troubleshooting and educating them on how best to leverage our products. You will be working with some of the market leaders in the healthcare/pharmacy, food service and transportation industries and must have a willingness to learn and excel in utilizing our Customer Relationship Management (CRM) system. In utilizing our CRM, you will work daily support tickets and provide accurate documentation for our customers. In addition to utilizing our CRM system you will also work in the team's phone queue to assist customers. The day-to-day activities of a Product Support Specialist will require attention to detail, speed, and effective communication skills.
What We Offer
· A fun, fast paced team that turns data into valuable information
· Opportunity to work with market leaders in the healthcare/pharmacy, food service and transportation industries
What You Will Do and The Outcomes You Will Achieve
· Work through customer's problem, questions, bugs etc. via email and phone to resolution while maintaining SLA's and KPIs
· Learn industry standards and terminology including CDC guidelines and HACCP compliance
· Be proficient in tools such as JIRA and NetSuite
· Manage customer escalations by leveraging expertise in industry knowledge
Who You Are and What You Bring
· Passion for working with customers and providing outstanding experiences
· Strong multitasking and organizational skills in a face paced environment
· Strong and effective communication skills
Desired But Not Required
· 2+ years of experience working in technical or product support
· Previous experience in working with CRM software tools
Smart Sense by Digi offers a distinctive Total Rewards package including new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.
At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.
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Technical support trainer job description example 2
Panduit technical support trainer job description
At Panduit, Our People Make the Difference. Their unique insights and perspectives fuel our innovation and help our customers discover more and better ways to connect with and for the people they serve. We are looking for people who are curious, insightful, collaborative, and committed to building a sustainable and connected world.
What We Can Offer You
Our Total Rewards Program provides competitive health and financial benefits as well as continuous opportunities to learn, grow, and develop. We are committed to offering our employees flexible work schedules and work from home opportunities to help you thrive. Additionally, we encourage a spirit of continuous learning and promote well-rounded development as part of our commitment to help you realize your professional goals. Panduit recognizes that our employees are key to our success, and we strive to cultivate a diverse and inclusive work environment that strengthens our Company and enables every employee to reach their full potential.
Tuition assistance to attend college or obtain an advanced degree3 weeks paid vacation + 5 sick days + 1 volunteer day + 11 holidays 401K match (no vesting) + profit sharing Multiple healthcare options through Blue Cross Blue ShieldDeeper technical development on Panduit's products
What We Are Looking For
The Product Support Specialist acts as the internal Panduit customer advocate coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied. The goal of this role is to provide transparency to customers on their product-related inquiries and preemptive solutions delivering a frictionless customer experience. Key tasks include direct customer communication by a variety of channels, pre-and post-sale product consultation, and information management.
What You Will Do
Resolve moderately complex customer problems using strong knowledge of products (product applications, features, and benefits) across business units and major competitor lines. Serves as the first level of contact for Panduit customers. The role could also resolve computer printable and labeling system products problems with Panduit products.Process most technical request types via all modes of customer communication coaching and support as needed.Establish relationships and collaborate with global peers and product management partners to provide timely customer resolutions.Assist with collecting, compiling and managing large amounts of information for use in self-service product information portals.Establish and leverage strong relationships with account team members and designated partner tiers to assist with sales force requirements.
What You Will Bring
Required Degree: Bachelor's degree in business, marketing or engineering focus.Years of Experience: 2-4 years of customer service or product support role
TRAVEL REQUIREMENTS:
Up to 10% of Time
We thank all those interested in joining the Panduit team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.
Panduit is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Work Shift
Day (United States of America)
What We Can Offer You
Our Total Rewards Program provides competitive health and financial benefits as well as continuous opportunities to learn, grow, and develop. We are committed to offering our employees flexible work schedules and work from home opportunities to help you thrive. Additionally, we encourage a spirit of continuous learning and promote well-rounded development as part of our commitment to help you realize your professional goals. Panduit recognizes that our employees are key to our success, and we strive to cultivate a diverse and inclusive work environment that strengthens our Company and enables every employee to reach their full potential.
Tuition assistance to attend college or obtain an advanced degree3 weeks paid vacation + 5 sick days + 1 volunteer day + 11 holidays 401K match (no vesting) + profit sharing Multiple healthcare options through Blue Cross Blue ShieldDeeper technical development on Panduit's products
What We Are Looking For
The Product Support Specialist acts as the internal Panduit customer advocate coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied. The goal of this role is to provide transparency to customers on their product-related inquiries and preemptive solutions delivering a frictionless customer experience. Key tasks include direct customer communication by a variety of channels, pre-and post-sale product consultation, and information management.
What You Will Do
Resolve moderately complex customer problems using strong knowledge of products (product applications, features, and benefits) across business units and major competitor lines. Serves as the first level of contact for Panduit customers. The role could also resolve computer printable and labeling system products problems with Panduit products.Process most technical request types via all modes of customer communication coaching and support as needed.Establish relationships and collaborate with global peers and product management partners to provide timely customer resolutions.Assist with collecting, compiling and managing large amounts of information for use in self-service product information portals.Establish and leverage strong relationships with account team members and designated partner tiers to assist with sales force requirements.
What You Will Bring
Required Degree: Bachelor's degree in business, marketing or engineering focus.Years of Experience: 2-4 years of customer service or product support role
TRAVEL REQUIREMENTS:
Up to 10% of Time
We thank all those interested in joining the Panduit team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.
Panduit is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Work Shift
Day (United States of America)
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Technical support trainer job description example 3
Global Industrial Technologies Inc technical support trainer job description
Global Industrial
Corporate Overview
For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.
We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.
Key Responsibilities
+ Serve as an intermediary between the sales force and our suppliers and manufacturers
+ Provide resolutions to product related questions for our sales staff
+ Communicate with with product managers and vendors to source special products and pricing quotes
+ Be a technical expert on your assigned product line(s) to provide accurate and rapid assistance
+ Work as part of a collaborative team
Competencies and skills
+ 1-2 years experience in customer service, sales support or related business experience
+ Skilled at interpreting and distilling complex or technical information for others
+ Ability to prioritize work in a fast paced environment, handle multiple tasks and work under time constraints
+ Outstanding oral and written communication skills
+ Excellent PC skills required in Microsoft Office
+ Strong problem-solving and organizational skills
+ Bachelor's Degree is a plus but not required
+ Industrial equipment product knowledge a plus
EEO/AA Statement
Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nearest Major Market: Alpharetta Nearest Secondary Market: Atlanta
Apply now »
Corporate Overview
For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.
We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.
Key Responsibilities
+ Serve as an intermediary between the sales force and our suppliers and manufacturers
+ Provide resolutions to product related questions for our sales staff
+ Communicate with with product managers and vendors to source special products and pricing quotes
+ Be a technical expert on your assigned product line(s) to provide accurate and rapid assistance
+ Work as part of a collaborative team
Competencies and skills
+ 1-2 years experience in customer service, sales support or related business experience
+ Skilled at interpreting and distilling complex or technical information for others
+ Ability to prioritize work in a fast paced environment, handle multiple tasks and work under time constraints
+ Outstanding oral and written communication skills
+ Excellent PC skills required in Microsoft Office
+ Strong problem-solving and organizational skills
+ Bachelor's Degree is a plus but not required
+ Industrial equipment product knowledge a plus
EEO/AA Statement
Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nearest Major Market: Alpharetta Nearest Secondary Market: Atlanta
Apply now »
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Updated March 14, 2024
Updated March 14, 2024