Top Technical Support Trainer Skills

Below we've compiled a list of the most important skills for a Technical Support Trainer. We ranked the top skills based on the percentage of Technical Support Trainer resumes they appeared on. For example, 16.4% of Technical Support Trainer resumes contained Technical Support as a skill. Let's find out what skills a Technical Support Trainer actually needs in order to be successful in the workplace.

The six most common skills found on Technical Support Trainer resumes in 2020. Read below to see the full list.

1. Technical Support

high Demand
Here's how Technical Support is used in Technical Support Trainer jobs:
  • Reproduced and qualified technical support issues from customers and worked with appropriate personnel in Engineering for problem identification and resolution.
  • Provide technical support for customers on the operation, maintenance and performance tuning of Microsoft productivity and information management products.
  • Provided telephone technical support for medical offices using MediSoft Practice Management software for scheduling, billing and electronic claims.
  • Provide second-level technical support and problem determination/resolution when required to assist customers with timely resolution of complex technical issues.
  • Assisted Director of Technical Support in implementing and maintaining fraud detection systems to drastically reduce monetary loss
  • Provided accurate and quality technical support on integrated and complex accounting applications to nationwide clients.
  • Collaborated with Customer Support Analyst and implementation staff in resolving concerns and providing technical support.
  • Maintained open communication with all tier technical support groups to ensure customer satisfaction.
  • Excelled in providing timely technical support with customer relations excellence during tax season.
  • Provided technical support for S&P proprietary applications including installation and configuration.
  • Gained extensive knowledge of Footprints application to document all incoming technical support calls.
  • Provided remote technical support to external and internal customers for North America.
  • Supervised technical support personnel and served as an information technology expert source.
  • Maintained information in all applicable software programs required for Technical Support Department.
  • Co-created and instructed curriculum for new and seasoned Technical Support Engineering staff.
  • Identify and analyze emerging program requirements and develop technical support solutions.
  • Provided technical support to all mining properties and Canadian governmental agencies.
  • Provide product and technical support to various customers domestically and internationally.
  • Provided technical support and answered questions and inquiries about system functionality.
  • Provided quality control technical support for a federally funded training project.

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2. Product Support

high Demand
Here's how Product Support is used in Technical Support Trainer jobs:
  • Guided and provided in-depth technical leadership to Level 1 Server Product Support Specialists; provided marketing and administrative policy advice.
  • Provided technical direction to other Product Support Specialists with regards to members technical issues and/or company guidelines2.
  • Draft official approval/disapproval letters for contracting as Government response to vendors for product support documentation.
  • Repaired and maintained the following: Product support representative for Drilling Rig manufacturer.
  • Delivered advanced product support and custom development for the CampusVue application.
  • Worked directly with Product Support processing Warranty Parts Notifications and shipping.
  • Compile and maintain a Master List consolidating/prioritizing Product Support activities.
  • Participated in-group projects to advance product support and technical knowledge.
  • Created and maintained internal and external product support documentation.
  • Provided product support to Outdoor and Fitness customers
  • Monitor and trend the number of email communications received in the VMIPS (Veterinary Medical Investigations and Product Support) mailbox.
  • Participated in cross-functional teams internally and externally, providing information and identifying product support's concerns and issues for the team.
  • Provided detailed product support for items currently being shown, while placing orders for these items at the customer's request.
  • Answer inbound customer phone calls and emails Setup Oracle order for customers Provide product support as well as software support for customers
  • Mentored Product Support Reps. * Assisted Development in research, analysis and reproduction of high level applications and architecture issues.
  • Offer product support and tutorials to over 100 customers and prospects from all over the United States and Canada.
  • Review and process of incoming endorsements as determined by the client to be handled by the product support team.
  • Developed Owner s Manual based product support materials for use with customer product deliveries and internal technical training programs.
  • Communicate daily with key clients to provide product support, HTML web updates and software case tracking and resolution.
  • Assisted Senior Product Support Specialists and Subject-Matter Experts in the identification and resolution of high-level software and product issues.

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3. Customer Service

high Demand
Here's how Customer Service is used in Technical Support Trainer jobs:
  • Developed and delivered training programs in support of customer service initiatives for electronics manufacturing robots sold in North and South America.
  • Entrusted with extremely complex customer service issues as a result of exceptional ability resolve concerns and satisfy customers.
  • Evaluated customer operations and recommended development of new product features to ensure continuous quality and customer service.
  • Partnered with Customer Service to identify needs for servicing tools and documented necessary requirements for product implementation.
  • Supplied excellent customer service to external customers requesting product information and/or technical support about major GE appliances.
  • Maintained a professional and affable demeanor while interacting with customers to provide a personalized customer service experience.
  • Provide superior customer service and troubleshooting assistance to clients experiencing difficulties with audio and web communications systems.
  • Participated in calibration training exercises that included leaders from customer service, retention, and telesales.
  • Maintain a strong customer service orientation, providing empathetic customer support within established company guidelines.
  • Provide outstanding customer service and support to both internal and external customers during all interactions.
  • Provided effortless communication between clients Skills Used Data Entry Software maintenance Customer Service Tech Support
  • Improved customer satisfaction by reducing response time to resolutions and providing excellent customer service.
  • Trained agents in finding resolutions to customer technical issues and providing customer service.
  • Provide excellent customer service and accurate documentation while working under strict time constraints.
  • Direct front-office administrative operations and provide customer service to wholesale clients.
  • Coordinated product enhancement meetings for customer service and product development teams.
  • Coordinated needs with other departments as required ensuring excellent customer service.
  • Improved relationships with customers through high quality customer service and responsiveness.
  • Reduced troubleshooting time remaining through efficiency and providing exceptional customer service.
  • Supported various departments - engineering, customer service and management.

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4. Email

high Demand
Here's how Email is used in Technical Support Trainer jobs:
  • Provided superior technical support to Mobility Electronics customers, via telephone and email requiring expert knowledge of all Mobility Electronics products.
  • Provide phone and email support to customers and escalate pertinent issues to development and management as appropriate per documented procedures.
  • Compose Service Bulletins containing detailed fixture maintenance and repair instructions for email broadcast to dealers and customers.
  • Resolved customer challenges via email, phone and work orders while ensuring regulatory compliance and confidentiality.
  • Assisted government and institutional customers by phone and email with Rosetta Stone network-edition installations.
  • Address customer concerns from implementation, write documentation and provide unlimited email/phone support.
  • Managed telephone and email communications as well as customer facing industry events.
  • Assisted consumer customers by phone and email with Rosetta Stone personal-edition installations.
  • Received and resolved incoming client questions via direct telephone and email communication.
  • Managed inbound communication via phone and email to ensure timely resolution.
  • Provided advanced product/technical support to customers via telephone and email.
  • Documented resolution for calls and emails and provided development support.
  • Received additional documentation/teleconference request via mail, email or fax.
  • Monitored email inquiries to ensure that responses were accurately dispensed.
  • Provide troubleshooting via telephone and email communication about products.
  • Supervised teams responsible for customer billing and phone/email inquiries.
  • Responded to telephonic/email inquiries contacting customers and providers.
  • Established customer database and composed email blasts.
  • Provided troubleshooting support via telephone and/or email.
  • Provide white glove support to clients for new technological devices - Communicate effectively with different demographics of clients via phone and email

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5. Data Entry

high Demand
Here's how Data Entry is used in Technical Support Trainer jobs:
  • Used basic arithmetic to calculate total product linear footage and record it into data entry system.
  • Performed data entry, processed withdrawals, calculated interest for CD and IRA customers.
  • Completed data entry for ELT entries, updates, & releases for vehicle titles.
  • Performed electronic data entry of consumer complaints and adverse events regarding OTC drugs.
  • Follow standard processes and procedures, Data entry;.
  • Update and key data entry, post transactions.
  • Use keyboard for data entry daily.
  • Provoded production support including data entry, editing, and materials management.
  • Perform massive Data entry assessments of weekly, and schedule appointments, tours, and presentations with realtors.
  • Perform data entry into Scopus.

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6. Phone Calls

high Demand
Here's how Phone Calls is used in Technical Support Trainer jobs:
  • Obtain client information by answering telephone calls in a virtual call center environment, interviewing customers and verifying information.
  • Answer phone calls from existing/prospective UHC members professionally and efficiently and provide timely resolution of member inquires.
  • Answer telephone calls to assist computer/printer users encountering problems.
  • Prioritized telephone calls, online chats, remote desktop sessions, and assisting Tier 1 agents.
  • Communicated with local Authorities (Police, Fire, and Ambulance) by outgoing phone calls.
  • Responded to telephone calls and e-mail messages from customers looking for help with computer problems.
  • Provided direct customer support by responding to incoming telephone calls for service requests.
  • Answer and make customer phone calls to solve or start the resolution process.
  • Maintain contact with customers via online chat as well as telephone calls.
  • Handled inbound phone calls from customers needing assistance with annual software update.
  • Received and placed telephone calls to Attorneys and Sheriff's Offices.
  • Handled escalated phone calls on a daily basis
  • Received incoming and made outgoing telephone calls.
  • Answer escalated phone calls as needed.
  • Supervised over irate phone calls.
  • Recorded phone calls for grading.
  • Multitasked while in the chat room, answered customer phone calls, and created new cases for each call and chat.

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7. Troubleshoot

high Demand
Here's how Troubleshoot is used in Technical Support Trainer jobs:
  • Developed system test and troubleshooting procedures for airline engineering and maintenance personnel that were utilized to repair the phone system nationwide.
  • Receive inbound customer calls to provide technical troubleshooting support and sufficient diagnosis with customer Incidents to help determine potential problem.
  • Reported any issues experienced by our business customers utilizing our online banking system to the vendor for troubleshooting and resolution.
  • Coordinated the installations of communication computer system, testing, operational training, and troubleshooting of new installed systems.
  • Utilized exceptional communication skills to train dealer groups on product installation, market applications and troubleshooting tips and techniques.
  • Experienced in on-site and telephone assistance for technical support/troubleshooting of medical equipment, computer hardware, and software.
  • Performed diagnostics, troubleshooting of system irregularities and followed support assignments through IT to document resolutions.
  • Provided assistance to customers over the phone concerning account questions including supply purchases and troubleshooting assistance.
  • Provided level three technical support to customers and technicians nationwide via telephone and/or electronic troubleshooting.
  • Assisted Testing Services and Documentation Services in setting up systems and troubleshooting problems with applications.
  • Updated software documentation based on product specifications, new functionality, and new troubleshooting information.
  • Supervised system tests, troubleshooting and correcting malfunctions and determining necessary circuit design changes.
  • Provide valuable input about administrative policy, troubleshooting procedures, and scripting for representatives.
  • Assisted customer with troubleshooting and improving product performance through instillation of process controls.
  • Guided training/troubleshooting initiatives for remote clients, on-site and/or via WebEx demonstration.
  • Authored training and troubleshooting documents for both internal and external customer release.
  • Created innovative troubleshooting guide which greatly reduced troubleshooting and system repair time.
  • Worked with customers to effectively and efficiently install and troubleshoot software issues.
  • Assisted developers in troubleshooting any encountered errors while sending and receiving responses.
  • Assist operators in troubleshooting equipment malfunctions and securing spare parts orders.

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8. Remote Access

high Demand
Here's how Remote Access is used in Technical Support Trainer jobs:
  • Provided remote access support and logged errors within online management system.
  • Provide tier three telephone and remote access technical support to customers and field service engineers for computed radiography product.
  • Provided customer and technical support, by phone, remote access and e-mail for said products.
  • Resolved system issues and in person, via telephone and through remote access.
  • Resolve technical issues for clients via telephone, GoToMeeting or from remote access.
  • Analyze and resolve anomalies on networked systems using Remote Access Servers.
  • Used remote access tool to assist end users when needed.
  • Skilled in VPN and remote access.
  • Provided remote access installations and trainings for new clients.
  • Delivered software updates to clients using remote access VPN, Webex, and Securelink.

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9. Training Programs

high Demand
Here's how Training Programs is used in Technical Support Trainer jobs:
  • 2007-2016Participated in creating and implementing training programs.
  • Coordinate and schedule factory certified training programs.
  • Participate in evaluating effectiveness of training programs.
  • Varied duties included training and development of the training programs as well as in-house technical support on PC's and mainframe.
  • Implemented training programs for new recruits, including new hire orientation and assisted Human Resources with potential employee interviews.
  • Utilize information from subject matter experts to design course descriptions, learning modules and full-scale training programs.
  • Design, develop, and implement/deliver training programs and curriculum for a variety of project.
  • Delivered training programs to different levels of users that included graduates, assistants and bankers.
  • Handle logistics of training programs, including tracking attendance via internal learning management system.
  • Delivered training programs and acted as a mentor to new technical support personnel.
  • Developed/refurbished training programs for Street to Seat Training Project (S2S).
  • Designed and implemented several training programs for large and small companies.
  • Led Process Action Team to reorganize district office training programs.
  • Developed and launched internal sales and technical support training programs.
  • Design and implemented training programs in a 24/7 environment.
  • Design and implemented training programs for Engineers and Electricians.
  • Prepare and deliver training programs for field personnel.
  • Provide assistance in the development of training programs.
  • Collaborated with technical publication teams, curriculum developers and instructors to provide timely support for on-going maintenance training programs.
  • Participate in ongoing internal training programs to maintain expected level of system knowledge to appropriately assist clients.

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10. Internet

high Demand
Here's how Internet is used in Technical Support Trainer jobs:
  • Provided level 2/3 advanced support for external and internal end users for locally-installed, third-party hosted or internet-accessible applications.
  • Supported, maintained and implemented existing and new internet and intranet applications i.e.
  • Executed data collection through Internet and telecommunication interactions.
  • Maintained and developed intranet and internet websites.
  • Researched data via internet for product enhancement.
  • Instructed Internet Navigation C118, a required elective that introduced the use of the World Wide Web and various Internet concepts.
  • Supported any computer hardware and peripherals customers purchase as an additional paid service which involved heavy product research on the internet.
  • Define, develop and structure platforms created by Internet Marketing and Business Development (IMBD) groups to support integrated needs.
  • Research offices within the region using a number of internet tools and create a lead database within the client database.
  • Research data via the Internet and other sources and to carry out a variety of projects with minimal instructions.
  • Worked in support of Google Fiber by providing service for Fiber Internet customers via inbound calls and emails.
  • Supported customers with issues pertaining to Internet connectivity, cable TV, home networking configuration and billing inquires.
  • Assist customers and technicians with the installation and trouble shooting of telephone, internet, and related services.
  • Coordinated scan engine conversion, upgraded firmware and implemented internet browser security (on same 12 devices).
  • Experienced in custom database design and on-line searching systems used for research (prior to the Internet).
  • Instructed members on installation of basic hardware and software via the telephone, internet and written instructions.
  • Assisted with various technical questions regarding VoIP, routers, internet connection and measured customer satisfaction.
  • Receive inbound calls from customers to resolve issues with their internet service, equipment and billing.
  • Develop training for the latest Internet technologies then and train the agents on these different technologies.
  • Supervised and directed Public Internet Access Center (CAPI) to verify correct operations and troubleshoot.

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11. New Product Development

high Demand
Here's how New Product Development is used in Technical Support Trainer jobs:
  • Coordinate with business units to support new product developments and existing product enhancements.
  • Managed new product development teams for industrial automation company.
  • Worked with Engineering and Design during design changes, ECP/ECN implementation or new product development.
  • Participated in early access programs for new product developments Developed and delivered all applications training for local support teams

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12. SQL

high Demand
Here's how SQL is used in Technical Support Trainer jobs:
  • Managed SQL Server database including daily server maintenance, backup and recovery strategy.
  • Generated and executed SQL queries to analyze and verify data accuracy.
  • Designed and developed property specific statistical reports using SQL and SQL*plus.
  • Performed database maintenance and manipulation via Pervasive and Microsoft SQL.
  • Solved complex software issues/bugs using successful SQL queries/code Software company.
  • Call center software technical support; SQL database support; customer network support; customer, technician, and account executive support
  • Performed installations of MySQL 2008 and 2012 database, VuVault 4.5Update 1 and Video Manager II client and server software titles.
  • Developed an extensive SQL Server database query library of more than 200 queries based upon reporting needs and client requests.
  • Help the clients IT department establish databases, both SQL and Access to deliver content to the user's workstation.
  • Utilized SQL, FoxPro applications to test in-house software defects and resolve errors with the clients' customize software.
  • Manage daily SQL database centralization to ensure successful flow of data between localized databases and the respective central servers.
  • Performed database maintenance for our legacy MS Access system, and frequently wrote SQL queries for updates and auditing.
  • Create, update, and execute QMF/SQL/REXX/JCL processes to generate client contact reporting matrices per specific executive management requests.
  • Utilized SQL Server to execute commands and queries to assist clients in executing reports and resolving issues.
  • Assist customers and/or database administrators with installation and configuration of IIS, ASP.NET and/or SQL.
  • Designed, deployed, and maintained various SSRS accounting Reports in SQL Server 2005.
  • Analyzed and modified financial reports using SQL and SAP Crystal Reports for buy-side clients.
  • Supported ImageNow Server integration with database servers, including Oracle and MS SQL.
  • Install and manage databases; MSSQL 2000-2008 Express and SQL Management Studio 2005-2008.
  • Designed, deployed, and maintained various automated FTP SQL Server IS Packages.

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13. Setup

high Demand
Here's how Setup is used in Technical Support Trainer jobs:
  • Complete internal Microsoft exams to become certified to provide second level support in the following areas; Setup/Disk-Memory Management and Printing/Fonts/Multimedia.
  • Served as technical support to payroll/ implementation specialists in troubleshooting system errors initiated in client setup and processing.
  • Resolved end users questions or problems in the areas of system configuration/setup, product functionality and bugs/enhancements.
  • Train clients/continually provided support after initial setup.
  • Worked on a Veteran's Affairs (VA) Case Manager training project providing audio visual equipment setup and tech support.
  • Test Engineer: I regularly setup equipment in test situations to verify functionality and made recommendations to improve our product.
  • Conducted on-site training to customers on the installation and maintenance of capital equipment and assisted in the setup.
  • Establish a good working relationship with business owners and associates while walking them threw their software setup.
  • Provided support for all software modules, including inventory, accounting, and tee sheet setup.
  • Repaired LAN and wireless network connectivity and setup and maintenance of networked and stand-alone printers.
  • Assist IT technicians with the setup of MFD's using group policies in Domain environments.
  • Provided initial setup and basic use of all Don Joy Laser/Heat Therapy products.
  • Assisted with employees' account setup and coordination of Adobe Connect meetings.
  • Assist with implementation and setup of new products and features.
  • Assisted users with web server installs and application setup.
  • Install and setup copiers and programs at client locations.
  • Assisted with new account setups in customer databases.
  • Assisted Customers/resellers with compatibility, configuration, installation and printer setup.
  • Traveled to client's production shops 2-4 per month for 2-4 day installations where I performed installation and setup and training.
  • Trained election officials on the setup, use, troubleshooting, and closing processes for the Ivotronic electronic voting stations.

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14. Hardware Issues

high Demand
Here's how Hardware Issues is used in Technical Support Trainer jobs:
  • Provided excellent customer service and gave detailed instructions on how to solve technical problems including software and hardware issues.
  • Trained new employees on how to resolve systems and hardware issues.
  • Provided support for Break/ Fix software and hardware issues.
  • Assisted clients with minor hardware issues.
  • Review, plan and schedule hardware issues, dispatching them to various larger hardware vendors for onsite repairs.
  • Performed daily duties including troubleshooting database problems and database provisioning, working software / hardware issues with extensive customer interface.

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15. Windows XP

average Demand
Here's how Windows XP is used in Technical Support Trainer jobs:
  • Installed, configured, and troubleshot issues relate to Windows XP, MS Office/Outlook, network printers and peripherals/devices.
  • Support customers running Windows XP, Vista, 7, 8 and Mac OS X operating systems.
  • Perform extensive troubleshooting within Windows XP on all Sony VAIO desktop and notebook PC's through telephone.
  • Assist customers with installation of print drivers on Windows XP/Vista/7/8, and various Macintosh operating systems.
  • Assist customers with configuring shared folders on Windows XP/Vista/7/8, and various Macintosh operating systems.
  • Worked on Oracle database with Windows NT, Windows XP, and Windows 98 platforms.
  • Upgraded end users from Windows 98 to Windows XP Professional.
  • Supported Windows XP and Windows 7 platforms.
  • Trouble shoot various operating system issues on a Microsoft Windows XP platform Create and manage Mailboxes within Exchange.

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16. Knowledge Base

average Demand
Here's how Knowledge Base is used in Technical Support Trainer jobs:
  • Created knowledge base articles to help customers with software installation and error troubleshooting
  • Learned to effectively research Microsoft Knowledge Base.
  • Contributed to the improvements and updates to the knowledge base for easier and faster resolution to common technical application problems.
  • Support knowledge in general (Call Routing, Knowledge base, Reports, Customer Relationships/Satisfaction, etc.).
  • Developed and conducted training classes to improve team knowledge base and to ensure efficient and effective team operations.
  • Utilize the Manual, Bugs, Request and Knowledge Base as primary resource when researching issue solutions.
  • Initialized and followed through with goal-oriented development of technicians' approach, skills and knowledge base.
  • Manage groups of internal employees to create and maintain existing and projected knowledge base systems.
  • Authored and edited Knowledge Base articles for customer self-help and first level phone support.
  • Utilized In-House knowledge base to research information about questions provided by clients and end-users.
  • Create, edit, and test knowledge base documents for accuracy and usability.
  • Updated and created e-mail templates and public facing knowledge base articles for self-troubleshooting.
  • Worked with ADT's intranet, online knowledge base, and phone system.
  • Verified problem resolution, and documented for knowledge base articles for publication.
  • Contributed to the knowledge base as appropriate to facilitate customer self service.
  • Assisted with developing knowledge base for online learning software platforms.
  • Develop support documents, FAQ's and Knowledge Base Articles.
  • Authored knowledge base articles for both internal and external customers.
  • Authored FAQ's and Knowledge base articles for web database.
  • Utilized Sales Force as a knowledge base and work platform.

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17. CRM

average Demand
Here's how CRM is used in Technical Support Trainer jobs:
  • Document customers inquiries and escalate customer s additional needs through a Customer Relations System (CRM).
  • Install and support Microsoft CRM 4.0 systems on client's servers, and the user's workstations.
  • Facilitated categorization of trouble tickets for internal CRM software to make way for new ticketing management methods.
  • Equipped sales force with Web-accessible sales/CRM tools that helped elevate assets under management.
  • Maintained customer records by updating customer account information in the company CRM system.
  • Helped write and define processes for servicing user requests using RightNow CRM tool.
  • Maintained company CRM and created reports against CRM through SQL Server.
  • Documented and tracked all cases using an internal open-source CRM application.
  • Tracked issues, activities and tasks using CRM ticketing system.
  • Escalated issues to specific support groups via CRM System.
  • Performed call center duties using Microsoft CRM software.
  • Placed and tracked sales orders using SAP/CRM system.
  • Helped co-workers transition to new CRM software.
  • Documented all communication in CRM.
  • Host training webinars surrounding proper CRM implementation.
  • Maintain a record of performance of the associate for the first 6 months.CRM/Oracle SME Delivers any training related to Oracle.
  • Utilized CRM systems for the recording, tracking, resolution of support cases including publishing solutions and knowledgebase articles.
  • SIT, UAT, CRM Traveled to Germany, Spain, and United States- Train Users Globally.
  • Experience using CRM solutions (Salesforce) for case management, reporting, and publishing customer documentation.
  • Created and maintained project cases utilizing CRM software: JIRA, Sage and Salesforce.

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18. QA

average Demand
Here's how QA is used in Technical Support Trainer jobs:
  • Created Software Quality Assurance (SQA), to safeguard the design, production and support of the software.
  • Worked with software developers and select techs to QA new software programs prior to making available to customers.
  • Provided training for end users, 1st level teams, management, development, Tech Com and QA.
  • Escalate problems as needed and do daily QA to ensure the product is working.
  • Conduct monthly QA audits with various marketing lines associated with Pfizer Animal Health.
  • Assist QA department with product testing for upcoming enhancement and defect fix releases.
  • Submitted test requests to QA and reviewed QA reports prior to firmware release.
  • Assist in final design and QA of new Learning Management System application.
  • Developed training course for newly formed QA department on our client/server application.
  • Reported to QA and Core team as the Escalation agent for Combustion.
  • Performed all in-house Debug/QA for software modifications to CB and Windows.
  • Provided test environments for QA team and assisted with QA process.
  • Perform Quality Assurance (QA) testing for new product/version release.
  • Trained technical support & QA teams located in Tokyo, Japan
  • Assist with new feature development and lead the QA efforts.
  • Verified all ticket fixes and I also execute QA/Hot-fix tickets.
  • Perform QA/UAT testing prior to any product release dates.
  • Coordinate the return of complaint samples for QA evaluation.
  • Aided QA in identifying problems with all products.
  • Test and document defects for escalated QA resources.

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19. Garmin

average Demand
Here's how Garmin is used in Technical Support Trainer jobs:
  • Remained knowledgeable in the specifications, capabilities and operation of GARMIN IQUE, Pocket PC, Automotive and Outdoor products.
  • Identified and recommended improvements in GARMIN products, documentation and procedures via FAQs.
  • Carried out analysis, identification, and resolution of difficult desktop problems related to Garmin software for customers.
  • Achieved consistently high QA scores for providing effective troubleshooting solutions and explanations of Garmin policies.
  • Grow awareness and revenue generation of Garmin marine products through internal and external education.
  • Identify and recommend improvements in Garmin policy, procedures, and documentation methods.
  • Provided improvement recommendations for Garmin Devices, troubleshooting documentation, and procedures.
  • Identify and recommend internal improvements about Garmin products, documentation and procedures.
  • Maintain proficiency in specifications, capabilities and operation of Garmin products.
  • Provide operational support for Garmin automotive consumer electronic products.
  • Provide operational support of Garmin's consumer electronic products.
  • Responded to technical inquiries regarding Garmin fitness products.
  • Manage and support marketing campaigns and educational efforts that are aligned with Garmin's organizational vision and strategies for growth.
  • Assisted customers in electronic pairing and syncing Garmin products via Bluetooth and Mobile software, and determine needs.
  • Created training program to educate Customer Service Representatives to set up returns for Garmin car rental company customers.
  • Answer customer technical inquiries regarding Garmin products via telephone, letters, fax and electronic mail.
  • Tested and helped test, launch, and collect error reports for various Garmin applications.
  • Provide technical support for a wide range of Garmin products in response to customer inquiries.
  • Assisted customers with updating, maintaining and using Garmin mapping software (MapSource).
  • Answer questions regarding device specifications, capabilities, and comparison to other Garmin products.

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20. Technical Training

average Demand
Here's how Technical Training is used in Technical Support Trainer jobs:
  • Provide technical training for field technicians and technical support for technicians and users of rehabilitation and treatment equipment.
  • Delivered technical training instruction to internal and external customers using standard training course materials and technical publications.
  • Deliver and facilitate New Hire Technical Training as well as ongoing technical training to existing representatives.
  • Developed electronically based printed materials for use in customer support and technical training programs.
  • Delivered Technical Training to 98 Military Personnel including hardware training, software and documentation.
  • Provided customer technical training and operator training at customer production facilities.
  • Developed and implemented all technical training programs for Liberty Bond Services.
  • Developed a technical training curriculum implemented to the dealer network.
  • Performed formal technical training in Cleveland Training Facility and Atlanta.
  • Assist technical training department in developing training material and documentation.
  • Produced technical training material for classroom environment.
  • Developed and delivered advanced technical training materials.
  • Supported technical training activities, mentoring.
  • Assist training manager and curriculum developer to plan, create, design and manage the development of the technical training.
  • Performed instructor led technical training classes consisting of 12-15 new hire representatives for a period of 6 weeks.
  • Frequent long distance technical training was requested by customers on various parts of the software.
  • Conducted on-site and in-house customer technical training as well as newly hired technician training.
  • Compose course development, technical training, instructional design, and resource coordination.
  • Developed content and produced technical training material to be distributed throughout the U.S..
  • Test new employees to assess technical capabilities and develop appropriate technical training.

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21. Technical Assistance

average Demand
Here's how Technical Assistance is used in Technical Support Trainer jobs:
  • Communicate with various departmental personnel in order to provide technical assistance to clients.
  • Provided technical assistance to dealerships in difficult diagnosis and repair situations.
  • Provided technical assistance to field technicians.
  • Responded to dealer and consumer telephone requests for technical assistance, answering up to 60 calls per day.
  • Provided technical assistance to DataXpert trainer while doing sales demos or conducting full training to new subscribers.
  • Provided technical assistance for the bookkeepers, managers, assistant managers, leasing officers and regional managers.
  • Assisted in-house account executives with technical assistance required to maintain, market, and grow broker accounts.
  • Provided technical assistance to the quality group in support of root cause failure analysis reports corrective actions.
  • Provided technical assistance with personal PC's to enable users to easily navigate our company website.
  • Provide technical assistance, in a call center environment, and train system users.
  • Performed technical assistance and training to all users including overseas agents and factories.
  • Provided technical assistance, support, and advised to customers and other users.
  • Traveled to client locations to offer on site training and technical assistance.
  • Provide technical assistance and information to the sales and marketing teams.
  • Provided technical assistance for sales team and club members.
  • Provide technical assistance and review and analyze log files.
  • Provide technical assistance for Mitchell web based software.
  • Provided client technical assistance with regards to Peachtree Software applications and corresponding computer operating environment.
  • Confered with users, conducted software diagnostics to investigate and resolve problems, and to provide technical assistance and support.
  • Provided field support pre-sales technical assistance to sales staff to win new business.

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22. Suite

average Demand
Here's how Suite is used in Technical Support Trainer jobs:
  • Maximized marketing outreach initiatives by adopting HootSuite into marketing strategy for collective candidate solicitation from Twitter, Facebook and LinkedIn Recruiter.
  • Edit and formatting digital images for use on new client s e-commerce site using Adobe Creative Suite.
  • Remain up-to-date on the Passport suite of products and customer base to better serve our clients.
  • Work extensively with the Microsoft Suite of applications to fully perform all job functions.
  • Utilized Microsoft Office Suite to support office administrative needs.
  • Trained faculty members and staff on office suite.
  • Worked a lot with Office business suite.
  • Trained end-users in Scholastic's Software Suite.
  • Created Center of the Plate training suite.
  • Use of Office suite and other business software (FTP, Putty, Xterm, etc).
  • Supported nation-wide client base of Private K-12 Schools with suite of modular, integrated school management software covering end-to-end school operation.
  • Generated new and repair orders for customers via Oracle eBusiness Suite software; utilize Microsoft Access for repairs search 10.
  • Crystalized complex Business logic for Developers to resolve production issues or address functionality gaps in the product suite.
  • Installed and maintained personal computers and office suite software on the Novell network for approximately 150 customers.
  • Mentor Technical Support teammates to increase their knowledge and proficiency in the Hiperstation Product Suite.
  • Researched issues with Oracle eBusiness Suite 11i & R12.
  • Tracked issues in CRM and issue tracking software (Salesforce, NetSuite, JIRA).
  • Implemented HL7 communication links between disparate EMR, platforms: Lytec, Medisoft and Total Practice Partners Integration Suite.
  • Developed custom websites for the SuiteStyles platform, a web-based solution for healthcare uniform programs (www.suitestyles.com).
  • Developed and delivered training for an entirely new department (iApps, iLife+iWork software suite support).

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23. Troubleshot

average Demand
Here's how Troubleshot is used in Technical Support Trainer jobs:
  • Installed, configured and troubleshot ArcGIS applications (Spatial Database Engine, ArcGIS-Server).
  • Maintained company cell phone fleet, troubleshot cell issues and trained employees on usage.
  • Installed, maintained, and troubleshot laser systems.
  • Installed software for new employees and troubleshot basic issues
  • Diagnosed, troubleshot and resolved modem conflicts.
  • Researched discrepancies, troubleshot complaints.
  • Fielded client questions and troubleshot issues with MultiACCESS and MOSAIQ.
  • Provided phone support for IBM printer customers Troubleshot various problems customers would experience Dispatched customer engineers
  • Key Accomplishments: Troubleshot Terminal Services issues that clients had by replicating them using Virtual PC or VMware.

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24. Powerpoint

average Demand
Here's how Powerpoint is used in Technical Support Trainer jobs:
  • Developed MS Word and PowerPoint presentation for Abbott Corporate Technology Exchange Forum to highlight significant advancements for scientific exchange.
  • Prepared and presented PowerPoint presentations that summarize the delivery schedule and contract requirements for the manufacturing dept.
  • Assist senior management in the creation of PowerPoint presentations that are used for sales presentations or internal meetings to corporate staff.
  • Supported all Microsoft Office products including Word, Excel, Access, PowerPoint, FrontPage and Project.
  • Designed MS PowerPoint slides to brief leadership on finances and training qualifications.
  • Created PowerPoint presentations for all training classes and seminars.
  • Created PowerPoint presentations as training aids for handout material.
  • Provide updated information for high stakes contracts to Support Group Work with Documentation Manager creating client PowerPoint presentation.
  • Developed facilitator guide to go withPowerPoint and oversaw department wide implementation.
  • Supported the just-in-time project needs of end users on Microsoft Word, Excel, PowerPoint and Visio issues.
  • Used were various applications, including Photoshop, and PowerPoint to provide consistent illustration or related topic issues.
  • Utilized Microsoft applications such as Outlook, Word, Excel and Powerpoint in day to day routine.
  • Served as central point of contact for all outside vendors Created PowerPoint presentations used for business development.
  • Use a variety of computer problems to include Microsoft Word, PowerPoint, Excel and etc.
  • Design and present a variety of presentations in PowerPoint, Visio, and Excel.
  • Create the monthly Release-to-Sales powerpoint presentation for use by the Product Managers.
  • Compose PowerPoint's to inform personnel about upcoming changings to products.
  • Create Powerpoint presentations as needed for various training modules.
  • TOOL SET Microsoft: Word, Excel, PowerPoint, Outlook.
  • Advanced excel, Microsoft office, including powerpoint/sharepoint.

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25. Software Applications

average Demand
Here's how Software Applications is used in Technical Support Trainer jobs:
  • Provided expert technical support for restaurant and hospitality clients regarding 2 critical software applications.
  • Analyzed and resolved Unix operating System and hardware failures and software applications.
  • Implemented and trained end-users (media specialists/teachers/educators/department heads) on software applications.
  • Diagnose and correct user related errors in specialized software applications.
  • Diagnosed problems with malfunctioning software applications and applied necessary corrective action
  • Used various software applications specific to automotive industry.
  • Lead troubleshooter of internal software applications.
  • Created agendas, wrote test materials, and trained employees on the Prophet 21 ERP and WWMS warehouse management software applications.
  • Installed and configured various software applications in classrooms that were to be prepared for instructor based training the next day.
  • Provided user support for 24X7, business critical, proprietary service event management software applications used in the call centers.
  • Write white paper type documents to use in conjunction with knowledge transfers on both hardware and software applications.
  • Assist in planning and preparation for migration of new/upgraded software applications, Microsoft Office 2010 and Windows 7.
  • Design and conduct training programs for various software applications and tools used in the Customer Service Center.
  • Assist customers regarding consumer products, software applications, orders, pricing, and other services offered.
  • Demonstrate proper use of tools including the ability to use a PC and various software applications.
  • Analyzed problems with software applications to identify affected area(s) and recommended corrective actions.
  • Create and implement training sessions regarding customer service, software applications, and staff development programs.
  • Provided ongoing technical support for software applications to attorneys and staff in five regional offices.
  • Recommended that new employees at the banks undergo training on desktop software applications.
  • Experienced in preforming QA testing for the company's websites and software applications.

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26. Unix

average Demand
Here's how Unix is used in Technical Support Trainer jobs:
  • Received training to become subject matter expert for the Micros-Fidelio Property Management Systems developed in Oracle/Unix and Windows NT platforms.
  • Provided technical support to software developers/programmers using the Synergy Development Environment cross platforms (Windows/OpenVMS/UNIX).
  • Administered accounts using UNIX applications to add and remove services and privileges and enforce site policies and terms and conditions.
  • Specialized in peripherals: disk, tape, printers, modems and their associated VOS or UNIX operating system interfaces.
  • Used Putty to access the applications installed on the UNIX servers using UNIX commands and VI to edit modules.
  • Installed AIX and SCO UNIX operating systems, and configured peripheral devices to insure correct communication with computer system.
  • Network configuration (encompassing WINS, DHCP, DNS, etc on both Windows/Unix/Linux).
  • Provided support and web page editing for NT and Unix Shared and Collocated/Dedicated clients.
  • Supported customers on UNIX, NT, Windows 2000 and Web based platforms.
  • Maintained and provided software support utilizing HP UNIX servers throughout nine southeastern states.
  • Inventory Software support Production support, using UNIX, Windows Server platforms.
  • Implement SFTP/FTP for connections through Linux and Unix.
  • Created training manual for proprietary UNIX system.
  • Update client's systems with software updates in Linux/Unix.. * Analyze and conclude a resolution to client's software questions.
  • Developed and implemented a monitoring UNIX shell scripts to gather system data from MTFs.
  • Resolved hardware and software issues with UNIX based multi-user auto parts store systems.
  • Trained groups in a classroom setting regarding our Markvision products for the unix platforms (2001-2002).

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27. Software Products

average Demand
Here's how Software Products is used in Technical Support Trainer jobs:
  • Completed service requests from property management professionals, information technology personnel, and consumers that required assistance with RealPage software products.
  • Received inbound phone service requests from property management professionals requiring assistance with RealPage software products.
  • Managed technical support for security software products and company product technical logistics.
  • Call center direct-to-consumer technical support for Rosetta Stone software products.
  • Assisted in the design and implementation of enhancements to our sort, screen control, and code conversion software products.
  • Installed and configured mainframe software products; applied patches and upgrades when necessary; resolved software defects with product vendor.
  • Learned 4 additional software products: 1065 Partnership, 990 Organization, ToolBox, GoFileRoom, and Mobile CS.
  • Supported product launch activities for Desktop Embossing systems and for all of Central Issuance software products.
  • Trained client personnel in the implementation and use of PowerWay compliance and quality control software products.
  • Provided general technical support using a detailed knowledge of hardware, software products and services.
  • Conduct training classes for existing customers on new and updated features of the Software products.
  • Provided expert telephone support for tax family of software products to current user base.
  • Conduct training classes for new customers on the use of the Software products.
  • Provided internal programmers with feedback on new software products in development.
  • Monitored and tracked usage of software products and services for Intuit.
  • Prepared course material and trained technicians on many core software products.
  • Conduct System Overview demonstrations to prospective customers on all software products.
  • Provided technical support and system troubleshooting to clients using software products.
  • Provided technical support and training for five software products.
  • Installed selected hardware and software products.

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28. Product Knowledge

average Demand
Here's how Product Knowledge is used in Technical Support Trainer jobs:
  • Recognized as an effective leader through product knowledge, professionalism, and a strong desire to help teammates succeed.
  • Provided the customer with the product knowledge they needed, in order to find out their internet service needs.
  • Maintained product knowledge for new and emerging products in order to provide cutting edge support to end users.
  • Achieved an average referral rate of 50% due to customer service, product knowledge and relationships.
  • Provided training and support to customers, and ensured customers acquired new product knowledge and features.
  • Provide assistance daily in areas of product knowledge, research, and Tier1-Tier2 Development Support.
  • Gained strong product knowledge in laboratory, safety, and test instrument product categories.
  • Supported consumer team with technical expertise, product knowledge, and answered escalated calls.
  • Assist sales representatives with product knowledge and product availability to clients (accounts).
  • Trained associate team members of product knowledge, classified information, and CPSC protocols.
  • Trained field service technicians in various aspects of customer support and product knowledge.
  • Provided hardware and software support and product knowledge for local government software product.
  • Worked with product specifications on a daily basis and gained extensive product knowledge.
  • Provided product knowledge to assist and provide the best customer satisfaction.
  • Provide product knowledge support to customers, sales and service departments.
  • Administered training to sales and service colleagues on product knowledge.
  • Give monthly evaluation to management of agents' product knowledge.
  • Provided expertise to distributors and end users for product knowledge.
  • Offer expert product knowledge and guidance on products.
  • Acquired product knowledge for each item.

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29. Sales Representatives

average Demand
Here's how Sales Representatives is used in Technical Support Trainer jobs:
  • Worked directly with sales representatives to develop and implement improved sales techniques allowing an increase in productivity and efficiency.
  • Generated custom marketing pieces for product managers, sales representatives and customers.
  • Assisted sales representatives and customers with product selection and technical specifications.
  • Updated approved van inventory stocking changes by external sales representatives.
  • Develop and maintain strong business relationships with manikin sales representatives in order to provide consistent sales and service to clients
  • Assisted sales representatives with order processing by confirming part numbers and cross- referencing units of measure and description.
  • Key Accomplishments: * Supported sales representatives in opening new accounts and upgrading existing service contracts.
  • Communicated to sales representatives the status of the order(s) and resolved outstanding issues.
  • Provided sales representatives pricing quotes for items for current and potential items.
  • Provided telephone support to both sales representatives and dealer network.
  • Update sales representatives on new and discontinued products.
  • Supported SHI sales representatives worldwide.

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30. Mac

low Demand
Here's how Mac is used in Technical Support Trainer jobs:
  • Coordinated submission of biological and pharmaceutical products for quality assurance testing for the entire technical services department.
  • Provided installations, training, and technical support for an industry-leading manufacturer of pharmacy automation systems.
  • Collaborate with pharmaceutical sales representatives and home health care agencies regarding consultation of appropriate product usage.
  • Received inbound customer calls provided professional guidance resolving postage machine, connection and accounting program problems.
  • Maintained an extensive knowledge of over 300 biological, pharmaceutical, and nutritional veterinary products.
  • Used lockout tag-out procedure anytime machinery or equipment called for repair or maintenance.
  • Major responsibilities included the documentation of training materials for fax machine service repairman.
  • Offer troubleshooting assistance to customers in the biotechnological and pharmaceutical industries.
  • Installed Discoverer software on individual machines, after disabling Fortress.
  • Installed mailing machine systems in enterprise environments utilizing client networks.
  • Assist in reviewing technical documentation for Macintosh accuracy.
  • Received and organized pharmacy supplies and inventory.
  • Maintain extensive inventory required to support machines.
  • Performed routine maintenance on heavy machinery.
  • Oversee mechanized machinery for production.
  • Machine attachments utilization and applications.
  • Supported 2,500+ Mac users with software hardware and configuration of Mac Apple products to work with school website and Constellation website.
  • Listened attentively, solved problems creatively, and used tact and diplomacy to find common ground and achieve win-win outcomes.
  • Assisted in diagnosis and repair of machine malfunctions in a safe and timely manner Accomplishments Consistently met all production standards.
  • Develop a Time management system including 190+ Hand Punch Machines in PIA now successfully managing Payroll of about 15000 employees.

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31. External Customers

low Demand
Here's how External Customers is used in Technical Support Trainer jobs:
  • Recognized for treating both internal and external customers with professionalism, dignity and respect.
  • Served in customer support capacity for internal staff and external customers.
  • Advise vendors and external customers about software functions and operational procedures.
  • Articulate will and communicate effectively with both internal and external customers.
  • Provide detailed product information to both internal and external customers.
  • Provided customer support to all internal and external customers which include SBD, Contract, Quill, Canada and CE.
  • Provide Tier 2 technical support to internal and external customers on past, current and future product offerings.
  • Provide direct support and training to internal and external customers on the business's portfolio of products.
  • Demonstrate product functions and features to internal and external customers either in person or remotely.
  • Assist external customers with software issues via telephone and computer access software.
  • Staff a help desk providing technical support to internal and external customers.
  • Created effective solutions for software issues raised by internal / external customers.
  • Developed and provided training for Internal and External customers.

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32. Problem Resolution

low Demand
Here's how Problem Resolution is used in Technical Support Trainer jobs:
  • Coordinate with Development, Product Management and other internal groups to ensure timely problem resolution.
  • Collaborate with team members on problem resolutions and error condition modeling via test environment.
  • Coordinated and participated in initiatives with multiple departments for projects and problem resolution.
  • Supported problematic branches nationwide and collaborated daily with teams in problem resolution.
  • Determine and assign actions to assure problem resolution per corrective/preventative action documentation.
  • Assisted management and executives with requests such as reporting and problem resolution.
  • Provided thorough support and problem resolution for customers and sales representatives.
  • Reproduced and documented defects for internal research and problem resolution.
  • Provide client information/support and problem resolution using ticketing system.
  • Produced the weekly customer deliverable containing problem resolution information.
  • Assisted in software debugging and problem resolution activities.
  • Provided friendly yet thorough problem resolution for customers.
  • Accepted field escalations, providing direct support, as well as creating a pathway to product development for problem resolution.
  • Created technical solution documents for common questions and problem resolutions to be published for internal and public use.
  • Provided remote assistance with problem resolution for internal users, external users, and Implementation team members.
  • Provide support and problem resolution to Microsoft Premier Clients over the phone for multiple operating systems.
  • Assisted is problem resolution and acted as the point person between Global Support and Software Development.
  • Confirm receipt of necessary files via FTP/SFTP and HL7 messages to assist in problem resolutions.
  • Field service to include high-level technical problem resolution on cranes in the field.
  • Supported LAN/WAN installations, configurations, support, and problem resolution.

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33. OS

low Demand
Here's how OS is used in Technical Support Trainer jobs:
  • Worked with management in the daily operations of the organization; ensured the operation was opened/closed appropriately by following established procedures.
  • Team Lead responsibilities consisted of identifying and correcting equipment malfunctions including those that are unique and not previously encountered.
  • Worked closely with management team to identify strategic IT initiatives and facilitate the adoption of technology-based solutions.
  • Developed Costing Projections and Statements of Work for internal corporate contract management and also customer focused management.
  • Design solutions by reviewing client requirements and provide network proposals following established networking standards and best practices.
  • Integrated network test repository and powerful graphics to rapidly measure and analyze load and performance data.
  • Maintained a safe environment as trainer for laboratory safety and laboratory procedures for cancer diagnostic teams.
  • Performed installation & preventative maintenance services to hospital and research customers on all company products.
  • Monitored inventory levels at various warehouse locations and provided budgetary requirements for field replacements costs.
  • Manage databases containing customer information for the purpose of ensuring correct user access and functionality.
  • Monitored computer systems and diagnosed/repaired problems; implemented new applications and methods when appropriate.
  • Worked effectively and productively within a virtual team environment on projects involving cross-functional teams.
  • Exercised the ability to relay advanced or sometimes sensitive information with clarity and composure.
  • Provided Technical and operations support for specific MICROS applications to product end-users and dealers.
  • Led cross-functional team that developed a process to handle customized requests submitted to engineering.
  • Performed diagnostic confidence, automated quantification, and solutions to enhance productivity.
  • Create contextual-based videos and documentation to assist customers when using company software.
  • Verified property information directly related to loans, insurance claims and foreclosures.
  • Maintained current knowledge of revenue enhancement opportunities across Sales/Service/Direct Marketing spectrum.
  • Created extensive procedures and best practices for consistency across national markets.

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34. Product Issues

low Demand
Here's how Product Issues is used in Technical Support Trainer jobs:
  • Furnish comprehensive written documentation to management team regarding product issues and steps taken to achieve resolution.
  • Serve as Technical Communicator between dealer and Caterpillar on product issues and improvements.
  • Worked closely with development and product management to identify, document, and resolve product issues found in customer environments.
  • Participated in product core teams regarding customer priorities, applications, product issues, and support requirements for product development.
  • Fielded Client Calls nationwide * Reviewed product issues for patterns of inefficiency * Communicated inconsistencies with the product development teams
  • Work as mediator between Client Service Representatives and Engineering Team to resolve product issues and improve product functionality.
  • Partnered with field service technicians to identify and coordinate both technical and customer related product issues.
  • Worked heavily with vendor leads to develop troubleshooting techniques for product issues with limited engineering resources.
  • Communicated product issues, trends, and customer project status to executive management teams monthly.
  • Delivered excellent customer service, responding to telephone inquiries from consumers on broad product issues.
  • Recognize and communicate trends in product issues and their impact on customers.
  • Managed all customer product issues and escalated all problems to management.
  • Analyzed product issues and patterns to assist in quality control.
  • Provided first- and second-level support on incoming product issues.
  • Resolve calls regarding product issues and education.
  • Supported both platform and product issues.
  • Provide high level support and guidance to affiliates on product issues to ensure excellent affiliate and customer satisfaction.
  • Researched customer product issues and escalations in a timely manner.

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35. Proprietary Software

low Demand
Here's how Proprietary Software is used in Technical Support Trainer jobs:
  • Conduct International and Domestic on-site classroom technical seminars which include product sales presentations, demonstrations, and in-depth proprietary software training.
  • Provide support for proprietary software used in oncology and hematology treatment centers.
  • Implemented quality assurance testing of agency proprietary software packages and data.
  • Resolved software related issues with products remotely using proprietary software.
  • Coordinated multiple new customer implementations using proprietary software.
  • Tested proprietary software against current and developmental versions.
  • Provided application support for proprietary software.
  • Responded to phone calls and e-mails to answer questions or solve issues with TCDI s proprietary software and websites.
  • Trained employees on Microsoft and proprietary software by conducting group and individual training sessions daily.
  • Authored help-files for in-house proprietary software as well as software packages sold to outside agencies.
  • Field and resolve customer support issues relating to proprietary software and desktop issues.
  • Provided Tier 1 technical support to end-users on proprietary software and applications.
  • Provisioned users for services or systems in proprietary software and Active Directory.
  • Provide 1st & 2nd level support of Detroit Diesel Proprietary Software.
  • Trained employees for both in-house proprietary software and other general applications.
  • Researched root causes of issues for proprietary software via SQL.
  • Analyze, troubleshoot and resolve problems for client proprietary software.
  • Assisted in testing and implementation of new proprietary software.
  • Train clients on proprietary software solutions.
  • Conduct training classes for proprietary software.

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36. Product Training

low Demand
Here's how Product Training is used in Technical Support Trainer jobs:
  • Delivered systems and product training to global customers, effectively communicating technical information in a clear, understandable manner.
  • Created post processing product training class increasing customer satisfaction and increased consumable revenue.
  • Analyze client education and product training interactions for improvement opportunities.
  • Conducted dealer and district sales-related product training.
  • Develop and participate in product sales support activities, such as sales and product training, trade show events and presentations.
  • Facilitate and present product training activities with internal teams, as well as with schools and districts we support.
  • Implement a product training plan that is aligned with product updates for all new and current users.
  • Plan, develop, and coordinate in-house product training programs for field support personnel and customers.
  • Key contributor to the 95% retention of new customers through product training and ongoing support.
  • Traveled to provide product training on IP surveillance products to customers of all knowledge levels.
  • Developed product training, in-services, and presentations to physicians, nurses and technologists.
  • Organized, promoted, and provided Web-based product training classes for Thomson Scientific customers.
  • Provided sales and product training for various accounts throughout the country.
  • Provide product training for both GoSystem Tax and UltraTax CS.
  • Conducted remote product training using web conferencing for clients nationwide.
  • Provide routine consultation and product training by phone.
  • Provide product training to the Customer Service Representatives.
  • Perform client education and product training as needed.
  • Present Product Training to audiences of varying sizes.
  • Managed product training of the Sales organization.

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37. Active Directory

low Demand
Here's how Active Directory is used in Technical Support Trainer jobs:
  • Utilized Active Directory to change user profile information so that their profiles reflect the correct information in Outlook.
  • Added, reset, and maintained user accounts in Active Directory for various vendor accounts.
  • Utilized Active Directory to look at user Organizational Units and move them as well.
  • Utilized Active Directory to enable at user profiles that are enabled and/or disabled.
  • Support for Active Directory, Virtual Private Networking, firewall and network security.
  • Created and Modified Reports using XML in Windows Server 2003 Active Directory.
  • Create and manage user accounts in an active directory environment.
  • Performed various forms of administration; Active Directory, Accelerator.
  • Provide Active Directory support to all users and user groups.
  • Changed user accounts and reset passwords via Active Directory.
  • Manage user and resource accounts in Active Directory.
  • Update and maintain Active Directory.
  • Support involved analyzing technical issues configured on; Active Directory, Exchange 5.5-2000) SSO, SSL.
  • Utilized Active Directory to make changes to move different Pc's to different Organizational Units.
  • Utilize Active Directory to look up pc and internal employees credentials.
  • Assisted in backend Citrix server troubleshooting and Active directory troubleshooting.
  • Fixed faculty user name accounts in Active Directory to work with mobile application on IPhone/IPad.

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38. Training Classes

low Demand
Here's how Training Classes is used in Technical Support Trainer jobs:
  • Conducted training classes, both nationally and internationally, for various electronic test instrumentation platforms.
  • Marketed, scheduled, and conducted training classes for Networking Essentials, Windows, A+ Certification, Network+.
  • Worked with Human Resources in setting up training classes consisting of 15-25 new hires.
  • Guarantee management and non-management employee s attendance in state mandated training classes.
  • Conducted new employee training classes from ten to twenty employees.
  • Conducted training classes in CAD (AutoCAD and MicroStation).
  • Prepared for and presented at internal and external training classes.
  • Established regular training classes to be held at the factory.
  • Conducted training classes for customers on Monarch software application.
  • Conducted 45+ on-site training classes for product consumers.
  • Conducted internal and external training classes.
  • Lead advanced training classes for tenured analysts that focused on Ricoh Solutions Key Results: Developed training course and course manuals.
  • Provided back of the class room support for training classes of 12 medicalprofessionals at Saint Raphael and Bridgeport Hospitals.
  • Prepare and deliver internal training classes as part of Elekta University and continuing education.
  • Develop and schedule training classes for understanding of new hardware and software.
  • Conduct onsite user training and service training classes.
  • Prepared and presented customer and field service training classes on various computer based and electro-mechanical systems.

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39. Product Information

low Demand
Here's how Product Information is used in Technical Support Trainer jobs:
  • Authored bulletins providing product information/ technical guidance based on customer and internal feedback.
  • Provided product information and support to dispatch group which generate additional revenue opportunities.
  • Researched product information through business contacts with outside vendors.
  • Provide customized product information to meet customer needs.
  • Provided training for coworkers on product information and common technical issues in both a classroom setting and in one-on-one training sessions.
  • Oversee the product management, product information and market growth of a new division based around OEM & aftermarket parts.
  • Field over 40 calls a day from sales representatives, hospital staff, and customers requesting product information and support.
  • Created product information grids to assist Technical Support Representatives in the offering of sales of products from other departments.
  • Subject Matter Expert to provide the most accurate product information for stores in Canada and the United States.
  • Answered calls daily by addressing customer inquiries, solving problems and providing new product information.
  • Analyze product problems, research product information, and make appropriate recommendations for resolution.
  • Assisted customers regarding invoices and payment, product information, and other general questions.
  • Monitor data on a daily basis in our system to ensure product information accuracy.
  • Worked with internal teams to ensure all product information was current and accurate.
  • Handled all incoming business and client requests, for product information.
  • Created and maintained product information in Oracle and other programs.
  • Design & distribute product information & marketing literature to realtors & builders.
  • Provide customer accurate product information, system level trouble shootingPlace parts ordersProvide solutions to customers inquires
  • Job Duties: Assisted in inventory management functions Expedited purchase orders with suppliers Provided product information to the sales team

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40. Html

low Demand
Here's how Html is used in Technical Support Trainer jobs:
  • Maintained over 100 website pages by utilizing both HTML and JavaScript in order to make necessary changes.
  • Design HTML documents for central location of tools used by agents on a daily basis.
  • Developed compiled and debugged, HTML and on line help files using DOC-To-Help.
  • Created company web pages in HTML, JavaScript and Active Server Pages etc.
  • Collected data from various web pages using HTML and JavaScript.
  • Use HTML for web page development and client assistance.
  • Create and build events in web-based project managing system using html and templates.
  • Maintained Application web pages using Java script and html.
  • Created software tools in php, HTML, CSS, Javascript, VBScript and HTA.

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41. Customer Base

low Demand
Here's how Customer Base is used in Technical Support Trainer jobs:
  • Administered technical support to customer base with computer networking and software installation issues and inquiries.
  • Prepared final report investigations and resolutions for the customer based on analysis.
  • Aided Software Development by articulating software needs from customer base.
  • Provided level three support and packaging of NATURAL and NATURAL VSAM for the United States customer base and North American affiliates.
  • Adapt to and work with a highly diverse customer base while focusing on providing an exceptional customer experience with every interaction.
  • Supervised a team of 25 employees, Accomplishments I assisted in supporting a national customer base of hundreds of thousands.
  • Maintain a thorough understanding of how the supported products work and are used by the customer base.
  • Resolved proprietary software and technical hardware questions or issues for a customer base of 400+ national sites.
  • Promoted and sold laboratory consumable products, and instruments to a diverse customer base of hospitals.
  • Collect feed backs from customers for new product development and maintained grew existing customer bases.
  • Helped to maintain an international customer base of 500+ using 5 different software packages.
  • Process all EDI orders received from Customer base into JD Edwards.
  • Provided support for all levels of our consumer customer base.
  • Provided technical support for a worldwide customer base.
  • Acted as a liaison between a multi-national customer base and the Development and Science Departments for operational management of company systems.
  • Provided training on all ECG Modalities and DICOM compatible server & client based applications to worldwide customer base.
  • Assisted customer base with troubleshooting software and hardware on multiple pc platforms.
  • Assisted customer base in application usage via telepone training.
  • Communicate issues and procedures to current customer base with easy "How to Instructions".

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42. Level Support

low Demand
Here's how Level Support is used in Technical Support Trainer jobs:
  • Escalated to second-level support for advanced issue resolution.
  • SUPPORT: Traveled to our first level support team once a month to train, and deal with some contractual issues.
  • Provided 1st, 2nd, and 3rd level support to customers on all versions of Microsoft DOS, Windows and Office products
  • Implemented an Intranet and web based support call monitoring system that was utilized by the first level support staff.
  • Documented and recorded all issues reported by end users; escalated when necessary to third-level support team.
  • Provided upper-level support to customer's questions and problems as well as any anticipated issues.
  • Second Level Support Remote Microsoft applications, Clinical trails VPN connections.
  • Provide upper level support to assist agents in resolving customer issues
  • Acted as a liaison with second level support teams.
  • Provide 3rd Level Support of UniFLOW Printing Solutions.
  • Escalate issues to next level support when appropriate.
  • Spearheaded the development of the 2nd Level Support Group, creating necessary operating procedures to ensure success of the project.
  • Provided first level support for data content, functionality and technical issues in all Datastream products.
  • Provided the third level support of the Investment Management Thomson ONE Analytics platform.

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43. LAN

low Demand
Here's how LAN is used in Technical Support Trainer jobs:
  • Conducted security risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection requirements.
  • Created and assisted in developing deployment and integration plans for Motorola and third party equipment into customer architecture.
  • Participate in any planning activities related to acquiring new end-user hardware and/or upgrading existing hardware for company computers.
  • Identified and addressed problem escalations and managed the customer relationship through development of satisfactory customer support plans.
  • Provide overall financial management support within Products operating group, including planning, forecasting, reporting analysis.
  • Participate in the planning and implementation of new applications and emerging technologies into the production environment.
  • Monitored LAN/WAN & VSAT connectivity links for system faults and ensured efficient continuity and system availability.
  • Administrated project life-cycle from initial system planning and technology acquisition through installation, training and operation.
  • Provided product planning & administration for new product development, line exterior derivatives and enhancements.
  • Authored operating and support materials, implementation plans and testing applications for customer use.
  • Worked closely with programming department with software quality control and enhancement planning.
  • Supported anomaly investigations by performing and/or overseeing on-airplane systems tests.
  • Developed training plans to support modernization efforts and operation objectives.
  • Coordinated modification plans and operations with SHORAD and internal departments.
  • Participated in the planning and design of enterprise security architecture.
  • Evaluated complaints based on Vigilance regulations and medical knowledge.
  • Limited involvement in vetting out enhancements and planning.
  • Land use classification using Geographic Information System.
  • Investigate schedule discrepancies and develop resolution plans.
  • Develop and coordinate LAN/WAN security procedures.

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44. Client Issues

low Demand
Here's how Client Issues is used in Technical Support Trainer jobs:
  • Prioritized client issues by severity level and effectively managed the resolution of all issues within accepted service level.
  • Diagnose, troubleshoot and resolve client issues * Update customer resource management system * Work closely with all levels of the organization
  • Supported and resolved client issues relating to Microsoft Office 2010, Adobe Creative Suite CS5, and other software suites.
  • Managed, supported and trained call center management and staff to ensure accurate, prompt solution's to client issues.
  • Resolve client issues and responsible for developing and maintaining sound, professional working relationships with all credit unions.
  • Work with internal and external resources to analyze, define and resolve or escalate client issues.
  • Collaborated with Product Strategy, Client Relationship Management and Engineering Teams to resolve client issues.
  • Analyzed client issues and offered application expertise and guidance to client.
  • Provide a high first call resolution rate for client issues.
  • Managed client issues through the organization to ensure timely resolution.
  • Connected remotely via Web-Ex to diagnose and rectify client issues.
  • Document client issues, your solution, and any additional action items using Salesforce and proprietary software.
  • Processed and resolved client issues via the phone, voicemail, email and by fax.
  • Provide problem analysis and resolve client issues with the aid of available helpdesk tools.
  • Investigate client issues and document findings using Salesforce.
  • answer client calls in a timely manner troubleshooting reslove client issues link article to each call have great customer service skill

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45. GPS

low Demand
Here's how GPS is used in Technical Support Trainer jobs:
  • Company manufacturers and markets GPS navigation, communication and sonar products.
  • Instructed versatile equipment training on GPS guidance systems and Tractors for operators and farmers from Salinas to Santa Maria CA.
  • Provided technical support for the commercial, fleet, and recreational vehicle IntelliRoute and TripMaker GPS systems.
  • Earned and maintained excellent working relationship with the GPS program office and various other customers.
  • Provided technical support over the phone to customers with automotive GPS hardware and software issues
  • Assisted engineering department with beta testing of new GPS units.
  • Learned various GPS systems - technical features and functions.
  • Helped customers with trouble-shooting their GPS units.
  • Resolved customer problems with various GPS systems.
  • Support callers using automotive GPS devices.
  • Assist and train users of the Xata GPS tracking system.
  • Support GPS documentation projects through their complete lifecycle.
  • Trouble shot customers had with gps units
  • Maintain workflow and communication for CSP initiatives: Location Enhancement, Itemized Billing, GPS Retreat and Resume Usage Reporting.

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46. VPN

low Demand
Here's how VPN is used in Technical Support Trainer jobs:
  • Used WebEx, VPN and other various methods to connect remotely to all clients.
  • Subject matter expert on VPN product and remote dial up usage.
  • Administered static IP addresses, VPN connections.
  • Utilized remote technologies log me in, VPN s, Simple help.
  • Utilized remote support for more than 200 end users with Citrix/VPN and LogMeIn for on-demand customer support.
  • Supported Systems & Network Security for client environments, which encompassed VPN client configuration and monitoring Firewall & intrusion detection security.

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47. Special Projects

low Demand
Here's how Special Projects is used in Technical Support Trainer jobs:
  • Key strategic role within Fitch Solutions responsible for the management and direction of special projects and critical business initiatives globally.
  • Participated in special projects providing support of new product installations and/or mentoring/teaching end users.
  • Participated in special projects and facilitate training sessions.
  • Executed numerous outbound special projects.
  • Selected by supervisor to work on special projects that include Daily/Monthly Activity Reports, International Training Updates, AS400 vs.
  • Collaborated with other departments on special projects; file scanning, BP project, Compact Flash Brand.
  • Assisted Verizon Management with special projects such as Frequent Caller analysis reports and spread sheets.
  • Created websites and designed specialized programs directed to clientele; conducted research for special projects.
  • Rated very high by senior executives for completing special projects before deadlines.
  • Performed site operations & quality support on special projects and research.
  • Participate in special projects as directed by team leadership.
  • Provided assistance in special projects.
  • Assist with special projects related to new application development, product rollout, data cleanup and migration.

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48. Technical Problems

low Demand
Here's how Technical Problems is used in Technical Support Trainer jobs:
  • Key technical and communication problem solving in addition to having to communicate technical problems to non-technical teams.
  • Conduct on-site inspections to resolve technical problems and ensure accurate product installation and operation.
  • Provided solution to a variety of technical problems of moderate scope/complexity.
  • Research and problem solve to determine resolutions to reported technical problems with any of the support product lines.
  • Identify, define, and solve technical problems in the operations and support system for military customers.
  • Supported 500 users across the hospital with their technical problems, installation, upgrades and repairs.
  • Research technical problems to help analyze and document problematic trends and issues.
  • Help the customer with any technical problems they have with the program.
  • Read electrical and hydraulic schematics to solve technical problems.

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49. Citrix

low Demand
Here's how Citrix is used in Technical Support Trainer jobs:
  • Provided consumer software support, including remote desktop support via CITRIX 9.
  • Pioneered company's telecommuting position while working 300 miles away utilizing VOIP and Citrix
  • Assisted Citrix administrators with implementation of triCerat's software packages on citrix/terminal server environments.
  • Provided first level of contact and delivered resolutions to technical issues reported by CITRIX employees.
  • Published application in Citrix environment, providing centralized management of certain apps, also for creative work around solutions.
  • Utilize Citrix GoToMeeting remote connectivity software or Cisco WebEx remote connectivity software to remotely control and troubleshoot customer environments.

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50. Turbotax

low Demand
Here's how Turbotax is used in Technical Support Trainer jobs:
  • Increase customer satisfaction by finding resolutions and making customers feel comfortable with company representatives and the TurboTax products.
  • Assist customers in navigating through TurboTax Online/Desktop products.
  • Provided product and technical support to TurboTax customers
  • Assisted customers with correctly filling out tax forms and navigation through the TurboTax product.
  • Provided tax support to TurboTax customers.
  • Answered customers questions/concerns about Turbotax issues.
  • Processed customer payments for various Turbotax products, pushed downloads to customers, and processed refunds for customers when applicable.
  • Provided support to Turbotax clients that were having technical difficulties using the updated Turbotax software.

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20 Most Common Skill for a Technical Support Trainer

Technical Support20.7%
Product Support15.2%
Customer Service14.4%
Email6.3%
Data Entry5.7%
Phone Calls4.6%
Troubleshoot4.4%
Remote Access4.1%

Typical Skill-Sets Required For A Technical Support Trainer

RankSkillPercentage of ResumesPercentage
1
1
Technical Support
Technical Support
16.4%
16.4%
2
2
Product Support
Product Support
12%
12%
3
3
Customer Service
Customer Service
11.4%
11.4%
4
4
Email
Email
5%
5%
5
5
Data Entry
Data Entry
4.5%
4.5%
6
6
Phone Calls
Phone Calls
3.6%
3.6%
7
7
Troubleshoot
Troubleshoot
3.5%
3.5%
8
8
Remote Access
Remote Access
3.2%
3.2%
9
9
Training Programs
Training Programs
2.5%
2.5%
10
10
Internet
Internet
2.3%
2.3%
11
11
New Product Development
New Product Development
2.2%
2.2%
12
12
SQL
SQL
2.1%
2.1%
13
13
Setup
Setup
1.9%
1.9%
14
14
Hardware Issues
Hardware Issues
1.8%
1.8%
15
15
Windows XP
Windows XP
1.7%
1.7%
16
16
Knowledge Base
Knowledge Base
1.1%
1.1%
17
17
CRM
CRM
1.1%
1.1%
18
18
QA
QA
1%
1%
19
19
Garmin
Garmin
1%
1%
20
20
Technical Training
Technical Training
0.9%
0.9%
21
21
Technical Assistance
Technical Assistance
0.9%
0.9%
22
22
Suite
Suite
0.9%
0.9%
23
23
Troubleshot
Troubleshot
0.9%
0.9%
24
24
Powerpoint
Powerpoint
0.9%
0.9%
25
25
Software Applications
Software Applications
0.8%
0.8%
26
26
Unix
Unix
0.8%
0.8%
27
27
Software Products
Software Products
0.8%
0.8%
28
28
Product Knowledge
Product Knowledge
0.8%
0.8%
29
29
Sales Representatives
Sales Representatives
0.8%
0.8%
30
30
Mac
Mac
0.8%
0.8%
31
31
External Customers
External Customers
0.8%
0.8%
32
32
Problem Resolution
Problem Resolution
0.7%
0.7%
33
33
OS
OS
0.7%
0.7%
34
34
Product Issues
Product Issues
0.7%
0.7%
35
35
Proprietary Software
Proprietary Software
0.7%
0.7%
36
36
Product Training
Product Training
0.7%
0.7%
37
37
Active Directory
Active Directory
0.7%
0.7%
38
38
Training Classes
Training Classes
0.6%
0.6%
39
39
Product Information
Product Information
0.6%
0.6%
40
40
Html
Html
0.6%
0.6%
41
41
Customer Base
Customer Base
0.6%
0.6%
42
42
Level Support
Level Support
0.6%
0.6%
43
43
LAN
LAN
0.6%
0.6%
44
44
Client Issues
Client Issues
0.6%
0.6%
45
45
GPS
GPS
0.6%
0.6%
46
46
VPN
VPN
0.5%
0.5%
47
47
Special Projects
Special Projects
0.5%
0.5%
48
48
Technical Problems
Technical Problems
0.5%
0.5%
49
49
Citrix
Citrix
0.5%
0.5%
50
50
Turbotax
Turbotax
0.5%
0.5%

31,264 Technical Support Trainer Jobs

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