What does a technical system analyst do?
Technical Systems Analysts are employees who are adept in information technology (IT). They work in the IT department, where they oversee the different networks and systems that exist in the company. They manage the technical systems and ensure that these systems are working properly at all times. They generate reports related to the networks and systems. They then study and analyze these reports to identify existing problems or anticipate challenges that may come their way. These reports help them craft solutions to problems and invest in infrastructure that will address challenges.
Technical system analyst responsibilities
Here are examples of responsibilities from real technical system analyst resumes:
- Manage ticket queue ensuring all issues are assign accordingly and that all SLA's are meet.
- Develop and manage system requirements, technical and QA documents for manufacturing maintenance and specifications.
- Lead disaster recovery exercises, infrastructure hardware/software decommissioning initiatives and redeployment of legacy application retirements/migrations for Fannie Mae (client).
- Provide all system administration, application support, and user support for both the HP-UX and SCO Unix environment.
- Create worklist item web-parts in the SharePoint site for process visualization.
- Limit coding in COBOL ILE.
- Perform daily systems maintenance of Linux servers.
- Perform ETL source to data mapping for creating extraction views.
- Investigate and re-cover system and application failures for both TPF/MVS and Linux servers.
- Work within Microsoft Visio to create a self help guide for key users.
- Develop code to parse COBOL copybooks and read feeds using the copybook formats.
- Work independently to improve the weekly procedures by creating an MSWord VBA application.
- Create a disaster cover plan to include all mission critical servers in accordance with current SLA's.
- Create a system, which interfaces into payroll accounting module that allows the automatic calculation of benefit arrears.
- Design and develop Java / embed database application that parses and distributes calling lists to 3rd party collection agencies.
Technical system analyst skills and personality traits
We calculated that 8% of Technical System Analysts are proficient in Project Management, Troubleshoot, and Technical Support. They’re also known for soft skills such as Analytical skills, Communication skills, and Creativity.
We break down the percentage of Technical System Analysts that have these skills listed on their resume here:
- Project Management, 8%
Project Management included working with and organizing multiple contacts to ensure efficient time management and high quality support.
- Troubleshoot, 6%
Teamed with quality, engineering and manufacturing personnel to troubleshoot and resolve software and hardware issues and implement process improvements.
- Technical Support, 4%
Provided Level I technical support for application software, hardware and operating system, network connectivity and system documentation problems.
- SAN, 4%
Researched using proactive performance engineering techniques and recommended SAN infrastructure upgrades that saved hours of enterprise email infrastructure down time.
- Data Analysis, 4%
Performed data analysis and process improvements to identify various business requirements using Aqua Data Studio via Oracle database.
- CRM, 4%
Facilitated a user advisory board focused on Dynamics CRM improvement.
Common skills that a technical system analyst uses to do their job include "project management," "troubleshoot," and "technical support." You can find details on the most important technical system analyst responsibilities below.
Analytical skills. To carry out their duties, the most important skill for a technical system analyst to have is analytical skills. Their role and responsibilities require that "analysts must interpret complex information from various sources and decide the best way to move forward on a project." Technical system analysts often use analytical skills in their day-to-day job, as shown by this real resume: "designed and developed java / embedded database application that parses and distributes calling lists to 3rd party collection agencies. "
Communication skills. Many technical system analyst duties rely on communication skills. "analysts work as a go-between with management and the it department and must explain complex issues in a way that both will understand.," so a technical system analyst will need this skill often in their role. This resume example is just one of many ways technical system analyst responsibilities rely on communication skills: "interacted with system engineers, application support teams, developers and communication technicians. "
Creativity. Another skill that relates to the job responsibilities of technical system analysts is creativity. This skill is critical to many everyday technical system analyst duties, as "because analysts are tasked with finding innovative solutions to computer problems, an ability to “think outside the box” is important." This example from a resume shows how this skill is used: "managed minicomputer system, providing program maintenance for inventory control and purchase ordering system. "
The three companies that hire the most technical system analysts are:
- Highmark81 technical system analysts jobs
- Sedgwick LLP56 technical system analysts jobs
- Arrow Electronics52 technical system analysts jobs
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Compare different technical system analysts
Technical system analyst vs. Analyst lead
The duties of an analyst lead depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing research and analysis, coordinating with different departments to gather leads and data, reviewing findings, and producing reports and presentations for the stakeholders and other higher-ranking officials. Through the results, an analyst lead can provide advice, devise strategies for business optimization, spearhead the development of processes, identify strengths and weaknesses, and offer recommendations on areas in need of improvement. All of this is done while in adherence to the company's vision and mission.
While similarities exist, there are also some differences between technical system analysts and analyst lead. For instance, technical system analyst responsibilities require skills such as "technical support," "san," "crm," and "os." Whereas a analyst lead is skilled in "analytics," "customer service," "excellent interpersonal," and "powerpoint." This is part of what separates the two careers.
Analyst leads really shine in the finance industry with an average salary of $110,488. Comparatively, technical system analysts tend to make the most money in the finance industry with an average salary of $94,207.The education levels that analyst leads earn slightly differ from technical system analysts. In particular, analyst leads are 8.2% more likely to graduate with a Master's Degree than a technical system analyst. Additionally, they're 0.9% more likely to earn a Doctoral Degree.Technical system analyst vs. Software analyst
A software analyst is responsible for creating and designing software programs and applications, as well as modifying existing ones for optimization according to business requirements. Software analysts work with the technical team to draw system codes, analyze programming languages, and ensure the stability and efficiency of software navigation by running multiple quality checks to the system. They inspect the application's performance, configure servers, and improve software infrastructure according to quality findings. A software analyst records resolution reports and provides progress updates, ensuring that the project adheres to budget limitations and set timetables.
Each career also uses different skills, according to real technical system analyst resumes. While technical system analyst responsibilities can utilize skills like "project management," "san," "crm," and "strong analytical," software analysts use skills like "c++," "software development," "test data," and "scrum."
Software analysts may earn a lower salary than technical system analysts, but software analysts earn the most pay in the manufacturing industry with an average salary of $86,986. On the other hand, technical system analysts receive higher pay in the finance industry, where they earn an average salary of $94,207.software analysts earn similar levels of education than technical system analysts in general. They're 3.7% more likely to graduate with a Master's Degree and 0.9% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for technical system analysts in the next 3-5 years?
Babak Beheshti Ph.D.
Dean, Professor, New York Institute of Technology
-We will be witnessing a more widespread commercial deployment of 5G in 2020. With the implementation of the Standalone 5G devices based on the 3gpp release 16, we should be seeing the more robust mobile broadband deployment of 5G, wider availability of 5G smartphones, and a push towards an all 5G Network in select urban areas around the world.
-Significant growth in AI-based technologies, from face recognition and voice recognition to business intelligence and market predictions. As machines and deep learning algorithms get integrated into many applications, many industries will undergo substantial changes. AI systems will continue to interact with our phones; cars will interpret and analyze their surroundings and intelligently drive themselves. Online vendors will monitor our browsing habits, and Google decides what kind of search results to give us, based on who it thinks we are.
Technical system analyst vs. Computer analyst
A computer analyst is responsible for generating technical solutions to improve operational efficiency and processes. Computer analysts create models for system applications and perform upgrades on software and hardware networks to boost optimization. They also develop strategic methods to enhance the performance of existing systems and identify inconsistencies for immediate resolution. A computer analyst must have excellent communication and technical skills, especially in managing the security of computer data and setting the configuration and accessibility of networks for authorized users.
The required skills of the two careers differ considerably. For example, technical system analysts are more likely to have skills like "project management," "san," "data analysis," and "crm." But a computer analyst is more likely to have skills like "c++," "customer service," "data entry," and "dod."
Computer analysts earn the best pay in the technology industry, where they command an average salary of $81,179. Technical system analysts earn the highest pay from the finance industry, with an average salary of $94,207.When it comes to education, computer analysts tend to earn similar degree levels compared to technical system analysts. In fact, they're 0.9% less likely to earn a Master's Degree, and 0.6% less likely to graduate with a Doctoral Degree.Technical system analyst vs. Technical support specialist
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Types of technical system analyst
Updated January 8, 2025
