Technical systems engineer job description

WHAT YOU'LL DO We are seeking a strong candidate to fill a Specialist role for our Global Marketing team. The primary responsibility of the IT Engineering Senior Specialist is to work together with the Marketing & business team to achieve the highest level of support, quality, and fitness of BCG's marketing technology assets. This role involves providing hands-on execution of escalated support incidents for our Dynamics CRM platform and its other supporting applications & integrations. The role will also work closely with our data steward teams, development by implementing tool enhancements and processes within the portfolio of services the Global Marketing IT team supports.

Provide friendly and personable support to global, local / PA marketers and business teams by answering queries, providing resolution, and managing expectations.

Provide troubleshooting solutions for the Dynamics CRM platform & related applications issues that affect usage. Reproduce issues in-house and respond to stakeholders in a timely manner.

Analyze complex functional and technical user issues, identify problems, and develop and implement logical conclusions and effective solutions

Assist in covering of system administrative tasks across Dynamics CRM, Power Platform & related applications.
Engage with key IT teams outside of the Global Marketing team. Assist the Dynamics CRM technical team in opening and working on support issues with our Dynamics CRM and related application vendors. Create and maintain system administration documentation (knowledge base) and execute trainings, as needed, and collaborate on identifying platform enhancements. Participate in user acceptance testing and quality assurance processes for new releases of the Dynamics CRM platform & related applications.

This is an indicative list of the responsibilities that would apply for this role. This role will be interacting with a global team but will have a major focus working alongside the Dynamics CRM and Power Platform administrator and technical team(developers).
YOU'RE GOOD AT To be successful in this role, the individual must have following personal attributes:
Ability to think on your feet and seek solutions to complex issues by collaborating with the team and having a strong growth mindset. The ability to understand and represent the technical aspects of the systems and to be able to convey this to those who may not be technical savvy, internal IT teams or third-party vendors. Solid customer service and the desire to ensure the customers satisfaction by providing timely solutions. Time management with the skill to effectively manage time and priorities among a globally diverse team Strong communication skills to be able to articulate and engage in conversations about complex technical and process related topics. Practicing patience and empathy towards end users and the teams.
YOU BRING (EXPERIENCE & QUALIFICATIONS) To be successful in this role, the individual must have following technical and functional skills:
A Bachelor's university degree minimum At least 1-2 years' experience with Dynamics CRM (online) either as an administrator or a customizer. 3-5 years in functional and technical support, query resolution, quality improvement ideally within a professional services environment. Experience with the Power Platform, Azure DevOps and Office 365 apps. Excellent skills in Microsoft Office. Azure (Web app hosting, Azure Active Directory) and CI/CD is an advantage. Experience working within a complex matrix structured organization is an advantage (Professional Services) . Knowledge and experience of working in an Agile environment
YOU'LL WORK WITH This individual will be a part of the Global Marketing IT team, working closely with a small team of business analysts, data stewards, BCG System administrators, Development, and marketing product & program managers. ADDITIONAL INFORMATION Candidates should be aware that BCG currently maintains a policy requiring all US & Canada based employees to be fully vaccinated against COVID-19. Newly hired employees must be fully vaccinated prior to their employment start date. BCG is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated for medical or religious reasons where it is not an undue hardship to the company to do so as provided under applicable federal, state, provincial and local law.

Grow with us! Through training, teamwork, and exposure to challenging technical work, let Leidos show you how to accelerate your career path.

Leidos has an opportunity for a IT Systems Engineer to support RPA operations at a U.S Air Force technologically advanced facility at Cannon AFB New Mexico.

The IT Systems Engineer is responsible for overall Systems accountability and operations onsite and daily support for multiple classified enclaves within the Remote Piloted Aircraft operations center located at Cannon AFB NM.
Responsibilities
Technical design planning for system hardware and software, network design, development and integration of changes into the current architecture.Writing and completing test procedures and completing verification and validation events with the accreditation team prior to fielding.Participate in configuration change steps to evaluate cost, risk, and supportability as part of the solution evaluation process. Building and deploying both virtual and none-virtual servers, and computers, managing multiple classified enclaves within the facility, and also troubleshooting advanced problems as changes, upgrades and patches are deployed. Candidate must be able to work independently on larger, complex projects as the senior technical lead on entire projects and training of junior technical staff when implemented changes require detailed training.

Required Qualifications:
Requires BS degree and 4 - 8 years of prior relevant experience or Masters with less than 2-6 years of prior relevant experience. (Experience will be considered in lieu of degrees) Must have detailed understanding of department of defense standards for patching and working within the SOCOM IT environment.Must understand SCCM and experience troubleshooting group policy changes from an enterprise.Must have experience deploying Server 2016 and Windows 10Experience managing Citrix or VMWare virtual environments is Highly desirable Excellent communication skills in team environments and superior customer service skills are mandatory.Must be able to work independently Must have a DoD TS/SCI Security Clearance

Desired Qualifications:
Prior military experience working in data centers Experience working IT environments within a weapons system is highly desired Experience working within RPA operations center Experience with Cloud services within the DoD environment

Pay Range:
Pay Range $74,750.00 - $115,000.00 - $155,250.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

• Bachelors
• 5 Years of relevant experience
• Technical skills
• TS/SCI with Poly

This Systems Engineer will work with a team of technical professionals to rapidly build and deploy a demonstration capability, while simultaneously supporting the program office to specify, design and deploy the final system. Development will take place in an iterative fashion using scrum techniques with inputs from multiple stakeholders. The development team will rapidly grow into a large scale, enterprise development effort. This position will require exceptional flexibility and technical skills. The work will be done in a dynamic environment with multiple stakeholders and changing requirements.

This effort will include a variety of activities, including:

-Participation in iterative software development teams with adherence to all reporting requirements
-Meeting with stakeholders, analyzing requirements, user stories and related artifacts to determine technical specifications for the system environments
-Coordinating with technical teams responsible for the cloud hosting infrastructures in order to establish and maintain the environments used by the program for the development, test, and deployment of the demonstration capability and the final production system
-Rapid prototyping to refine system requirements and technical specifications of the system and its operating environments
-Developing, testing and monitoring connections to interfacing systems such as data feeds from numerous organizations and user interactions from other Sponsor organizations
-Working with other programs to coordinate integration of enterprise services to be consumed/used by the Sponsor system
-As this program matures, this role may require occasional on call after hours support
-Development of technical documentation and briefing materials to support program status reviews, control gates, and other presentations as directed by program management

WHAT GDIT CAN OFFER YOU:

• Full-flex work week
• 401K with company match
• Internal mobility team dedicated to helping you own your career
• Collaborative teams of highly motivated critical thinkers and innovators
• Ability to make a real impact on the world around you

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Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA MD Bethesda

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.