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Become A Technical Team Lead

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Working As A Technical Team Lead

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $81,736

    Average Salary

What Does A Technical Team Lead Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Technical Team Lead

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Do you work as a Technical Team Lead?

Technical Team Lead Jobs

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Technical Team Lead Career Paths

Technical Team Lead
Senior Project Manager Senior Product Manager Senior Manager
Chief Information Officer
11 Yearsyrs
Senior Project Manager Engineering Director Vice President Of Engineering
Chief Technology Officer
11 Yearsyrs
Maintenance Technician Service Manager Account Manager
Client Services Manager
7 Yearsyrs
Operations Manager Analyst Data Analyst
Data Manager
6 Yearsyrs
Field Service Technician Systems Engineer Senior Software Engineer
Development Manager
8 Yearsyrs
Maintenance Technician Engineer Project Engineer
Engineering Manager
10 Yearsyrs
Operations Manager Business Analyst Senior Programmer Analyst
Information Systems Manager
6 Yearsyrs
Project Manager Information Technology Project Manager
Information Technology Director
10 Yearsyrs
Lead Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Project Leader Business Analyst Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Business Analyst Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Lead Technician Project Leader Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Project Manager Program Manager Product Manager
Senior Product Manager
10 Yearsyrs
Business Analyst Project Manager Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Information Technology Project Manager Contractor/Consultant Systems Engineer
Systems Manager
7 Yearsyrs
Production Supervisor Field Service Technician Technical Support Engineer
Technical Account Manager
7 Yearsyrs
Field Service Technician Technical Support Technician Technician
Technical Manager
7 Yearsyrs
Information Technology Project Manager Instructor Field Service Technician
Technical Services Manager
7 Yearsyrs
Project Leader Information Technology Project Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
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Do you work as a Technical Team Lead?

Help others decide if this is a good career for them

Average Length of Employment
Technical Manager 3.9 years
Lead Technician 3.2 years
Technical Analyst 2.7 years
Project Team Lead 2.4 years
Top Employers Before
Team Leader 12.9%
Technician 9.3%
Consultant 4.7%
Developer 4.1%
Manager 3.4%
Internship 3.4%
Top Employers After
Team Leader 12.2%
Technician 6.7%
Consultant 5.9%
Manager 3.6%
Supervisor 3.2%

Do you work as a Technical Team Lead?

Technical Team Lead Demographics

Gender

Male

73.3%

Female

24.5%

Unknown

2.2%
Ethnicity

White

57.4%

Hispanic or Latino

13.9%

Asian

13.2%

Black or African American

11.3%

Unknown

4.2%
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Foreign Languages Spoken

Spanish

50.0%

French

13.5%

Carrier

3.8%

German

3.8%

Italian

3.2%

Portuguese

3.2%

Chinese

3.2%

Vietnamese

2.6%

Mandarin

1.9%

Polish

1.9%

Hindi

1.3%

Dutch

1.3%

Korean

1.3%

Russian

1.3%

Tamil

1.3%

Filipino

1.3%

Greek

1.3%

Japanese

1.3%

Dakota

1.3%

Cheyenne

1.3%
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Technical Team Lead Education

Schools

University of Phoenix

22.7%

Strayer University

6.3%

Community College of the Air Force

5.3%

Universal Technical Institute

4.8%

University of Maryland - University College

4.8%

Colorado Technical University

4.8%

Texas Tech University

4.1%

More Tech Institute

4.1%

Georgia Institute of Technology -

3.9%

George Washington University

3.9%

Liberty University

3.9%

American InterContinental University

3.9%

Virginia Polytechnic Institute and State University

3.6%

University of Texas at Arlington

3.6%

Texas A&M University

3.6%

Pennsylvania State University

3.6%

Purdue University

3.6%

Webster University

3.4%

University of Cincinnati

3.1%

University of Florida

3.1%
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Majors

Business

20.8%

Computer Science

14.8%

Electrical Engineering

9.7%

Computer Information Systems

6.5%

Information Technology

5.5%

Computer Engineering

4.0%

Automotive Technology

3.9%

Management

3.5%

Criminal Justice

3.4%

Electrical Engineering Technology

3.3%

Mechanical Engineering

3.1%

Computer Networking

2.9%

Engineering

2.9%

Computer Applications

2.6%

Biology

2.6%

Education

2.5%

Project Management

2.1%

Finance

2.1%

General Studies

2.0%

Psychology

1.9%
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Degrees

Bachelors

36.8%

Other

24.0%

Masters

18.4%

Associate

12.3%

Certificate

4.7%

Diploma

1.9%

Doctorate

1.5%

License

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Technical Team Lead Salaries

Job Title Company Location Start Date Salary
Technical Architect-Team Leader Bloomberg, LP New York, NY Sep 01, 2015 $260,000
Technical Team Leader Statoil Gulf Services LLC Houston, TX Oct 26, 2015 $198,000
Technical Team Lead Linn Operating Inc. Oklahoma City, OK Nov 18, 2015 $190,090
Patent Technology Team Lead Microsoft Corporation Redmond, WA Sep 23, 2016 $181,808
Technical Team Lead Wordstream, Inc. Boston, MA Oct 19, 2016 $177,500
Stethoscope Technical Team Leader Schlumberger Technology Corporation Houston, TX Sep 14, 2016 $172,300
Technical Team Lead SAP CRM Knack Systems, LLC Woodbridge, NJ Apr 13, 2015 $168,875
Patent Technology Team Lead-LCA IPG* Microsoft Corporation Redmond, WA Feb 12, 2015 $165,750 -
$185,750
Technical Team Lead Datalab USA, LLC Germantown, MD May 18, 2015 $150,000
Technical Team Leads-Well Placement Schlumberger Technology Corporation Denver, CO Feb 27, 2015 $145,392
Technical Team Lead Opencrowd, Inc. New York, NY Dec 07, 2016 $145,000
Technical Team Lead Opencrowd, Inc. New York, NY Mar 28, 2016 $145,000
Technical Team Lead Opencrowd, Inc. New York, NY Jun 17, 2015 $140,000
Technical Team Leader IBM India Private Limited Johns Creek, GA Oct 08, 2016 $82,093 -
$85,319
Technical Team Lead IBM India Private Limited Atlanta, GA May 31, 2016 $82,093 -
$85,319
Technical Team Lead IBM India Private Limited Duluth, GA Dec 31, 2016 $82,093 -
$85,319
Technical Team Lead IBM India Private Limited Atlanta, GA Jan 01, 2016 $82,093
Technical Team Lead IBM India Private Limited Atlanta, GA Nov 23, 2015 $82,093 -
$85,319
Technical Team Lead IBM India Private Limited Buffalo Grove, IL Apr 18, 2016 $74,825
Technical Team Lead IBM India Private Limited Bloomington, IL Jul 21, 2016 $74,825
Technical Team Lead IBM India Private Limited Irving, TX Nov 28, 2016 $74,825
Technical Team Lead IBM India Private Limited Irving, TX Jun 12, 2016 $74,825
Technical Team Lead IBM India Private Limited Richmond, VA Dec 31, 2016 $74,825 -
$77,220
Technical Team Lead IBM India Private Limited Saint Paul, MN Jul 16, 2016 $74,825
Technical Team Lead IBM India Private Limited Buffalo Grove, IL Jan 04, 2016 $74,825

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Top Skills for A Technical Team Lead

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  1. Procedures
  2. Computer
  3. Database
You can check out examples of real life uses of top skills on resumes here:
  • Reviewed current operating methods, planned and implemented new projects and procedures while providing detailed status reports to Management team.
  • Identify computer assets and property damage or loss before/during/after relocation, consolidate and organize equipment, install/uninstall video cards and drivers.
  • Published and reviewed technical bulletins, customer documentation, and bug-fix solutions database.
  • Perform clerical administrative functions to provide documentation and ensure donor/recipient safety and to monitor staff competency.
  • Designed and developed a Customer Profile GUI utilizing COBOL II, CICS Web Interface, DB2, HTML and Java Script.

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Top 10 Best States for Technical Team Leads

  1. District of Columbia
  2. Colorado
  3. Delaware
  4. New York
  5. Rhode Island
  6. Massachusetts
  7. North Carolina
  8. California
  9. Alaska
  10. Michigan
  • (486 jobs)
  • (946 jobs)
  • (125 jobs)
  • (1,727 jobs)
  • (133 jobs)
  • (1,222 jobs)
  • (1,243 jobs)
  • (4,235 jobs)
  • (59 jobs)
  • (784 jobs)

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