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Become A Technical Team Lead

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Working As A Technical Team Lead

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $89,299

    Average Salary

What Does A Technical Team Lead Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Technical Team Lead

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technical Team Lead jobs

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Technical Team Lead Career Paths

Technical Team Lead
Senior Project Manager Senior Product Manager Senior Manager
Chief Information Officer
11 Yearsyrs
Senior Project Manager Principal Consultant Senior Manager
Director Of Human Resources
10 Yearsyrs
Senior Consultant Senior Manager
Director Of Information
10 Yearsyrs
Operations Manager Senior Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Field Service Technician Information Technology Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Project Leader Project Manager Program Manager
General Manager
7 Yearsyrs
Operations Manager Analyst Systems Analyst
Information Systems Manager
6 Yearsyrs
Senior Consultant Information Technology Manager
Information Technology Director
10 Yearsyrs
Program Manager Management Consultant Senior Consultant
Information Technology Manager
8 Yearsyrs
Field Service Technician Systems Administrator Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Business Analyst Product Manager Sales Manager
Operations Manager
7 Yearsyrs
Lead Technician Project Leader Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Business Analyst Senior Finance Analyst Finance Manager
Sales Manager
5 Yearsyrs
Program Manager Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Lead Technician Project Manager Program Manager
Senior Manager
10 Yearsyrs
Project Leader Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Information Technology Manager Operations Manager Analyst
Senior Software Engineer
6 Yearsyrs
Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Technical Manager 4.0 years
Technical Director 3.8 years
Senior Specialist 3.6 years
Senior Leader 3.5 years
Senior Team Lead 3.5 years
Systems Analyst 3.4 years
Team Lead Engineer 3.4 years
Lead Technician 3.3 years
Team Leader 3.0 years
Technical Analyst 2.8 years
Support Lead 2.7 years
Project Team Lead 2.5 years
Consultant 2.4 years
Technical Advisor 2.4 years
Top Employers Before
Team Leader 13.7%
Technician 8.0%
Consultant 4.9%
Developer 3.5%
Internship 3.4%
Manager 3.1%
Top Employers After
Team Leader 13.5%
Consultant 5.9%
Technician 5.6%
Manager 3.3%

Technical Team Lead Demographics

Gender

Male

73.2%

Female

24.8%

Unknown

2.1%
Ethnicity

White

74.2%

Asian

13.0%

Hispanic or Latino

9.7%

Unknown

2.4%

Black or African American

0.7%
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Languages Spoken

Spanish

50.4%

French

16.0%

Carrier

4.6%

Portuguese

3.1%

German

3.1%

Vietnamese

2.3%

Italian

2.3%

Chinese

2.3%

Cheyenne

1.5%

Dutch

1.5%

Mandarin

1.5%

Korean

1.5%

Russian

1.5%

Tamil

1.5%

Filipino

1.5%

Polish

1.5%

Hindi

1.5%

Swedish

0.8%

Sami

0.8%

Aleut

0.8%
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Technical Team Lead Education

Schools

University of Phoenix

23.3%

Strayer University

6.5%

Colorado Technical University

4.7%

George Washington University

4.4%

University of Maryland - University College

4.4%

American InterContinental University

4.4%

Universal Technical Institute

4.4%

Community College of the Air Force

4.1%

University of Texas at Arlington

3.9%

Texas Tech University

3.9%

Texas A&M University

3.9%

More Tech Institute

3.9%

Liberty University

3.9%

University of Cincinnati

3.6%

Arizona State University

3.6%

Pennsylvania State University

3.6%

Georgia Institute of Technology -

3.6%

University of North Texas

3.4%

University of Texas at Austin

3.4%

Virginia Polytechnic Institute and State University

3.4%
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Majors

Business

20.3%

Computer Science

15.3%

Electrical Engineering

9.2%

Computer Information Systems

6.8%

Information Technology

6.1%

Computer Engineering

4.1%

Automotive Technology

3.6%

Management

3.5%

Criminal Justice

3.3%

Biology

3.0%

Mechanical Engineering

2.9%

Computer Networking

2.8%

Engineering

2.8%

Electrical Engineering Technology

2.7%

Computer Applications

2.6%

Finance

2.4%

Education

2.3%

Project Management

2.1%

Information Systems

2.1%

General Studies

2.1%
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Degrees

Bachelors

37.2%

Other

23.0%

Masters

19.3%

Associate

12.4%

Certificate

4.5%

Diploma

1.9%

Doctorate

1.4%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Technical Team Lead Salaries

Job Title Company Location Start Date Salary
Technical Architect-Team Leader Bloomberg, LP New York, NY Sep 01, 2015 $260,000
Technical Team Leader Statoil Gulf Services LLC Houston, TX Oct 26, 2015 $198,000
Technical Team Lead Linn Operating Inc. Oklahoma City, OK Nov 18, 2015 $190,090
Patent Technology Team Lead Microsoft Corporation Redmond, WA Sep 23, 2016 $181,808
Technical Team Lead Wordstream, Inc. Boston, MA Oct 19, 2016 $177,500
Stethoscope Technical Team Leader Schlumberger Technology Corporation Houston, TX Sep 14, 2016 $172,300
Technical Team Lead SAP CRM Knack Systems, LLC Woodbridge, NJ Apr 13, 2015 $168,875
Patent Technology Team Lead-LCA IPG* Microsoft Corporation Redmond, WA Feb 12, 2015 $165,750 -
$185,750
Technical Team Lead Datalab USA, LLC Germantown, MD May 18, 2015 $150,000
Technical Team Leads-Well Placement Schlumberger Technology Corporation Denver, CO Feb 27, 2015 $145,392
Technical Team Lead Opencrowd, Inc. New York, NY Mar 28, 2016 $145,000
Technical Team Lead Opencrowd, Inc. New York, NY Dec 07, 2016 $145,000
Technical Team Lead Opencrowd, Inc. New York, NY Jun 22, 2015 $140,000
Technical Team Lead IBM India Private Limited Atlanta, GA Jan 01, 2016 $82,093
Technical Team Lead IBM India Private Limited Atlanta, GA Nov 23, 2015 $82,093 -
$85,319
Technical Team Lead IBM India Private Limited Duluth, GA Dec 31, 2016 $82,093 -
$85,319
Technical Team Leader IBM India Private Limited Johns Creek, GA Oct 08, 2016 $82,093 -
$85,319
Technical Team Lead IBM India Private Limited Atlanta, GA May 31, 2016 $82,093 -
$85,319
Technical Team Lead IBM India Private Limited Buffalo Grove, IL Apr 18, 2016 $74,825
Technical Team Lead IBM India Private Limited Saint Paul, MN Jul 16, 2016 $74,825
Technical Team Lead IBM India Private Limited Irving, TX Nov 28, 2016 $74,825
Technical Team Lead IBM India Private Limited Irving, TX Jun 12, 2016 $74,825
Technical Team Lead IBM India Private Limited Richmond, VA Dec 31, 2016 $74,825 -
$77,220
Technical Team Lead IBM India Private Limited Bloomington, IL Jul 21, 2016 $74,825
Technical Team Lead IBM India Private Limited Schaumburg, IL Jan 03, 2016 $74,825

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Top Skills for A Technical Team Lead

ProceduresDataEntryHardwareSafetyWebDeliveryCustomerServicePl/SqlTroubleshootTechnicalSupportArchitectureResourceFinancialPCSetupUserInterfaceUnixXMLSuperviseQA

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Top Technical Team Lead Skills

  1. Procedures
  2. Data Entry
  3. Hardware
You can check out examples of real life uses of top skills on resumes here:
  • Established administrative procedures for creation and maintenance of user accounts.
  • Performed special assignments for research and data entry projects.
  • Complete responsibility for IBM Inventory inbuilt tool used for Software Hardware inventory management.
  • Performed continuous analysis of existing equipment to insure overall safety and efficiency.
  • Web Based system to manage 25000+ devices.

Top Technical Team Lead Employers

Technical Team Lead Videos

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