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Become A Technical Team Lead

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Working As A Technical Team Lead

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $89,299

    Average Salary

What Does A Technical Team Lead Do At Compass Group, North America

* Yes
* Essential Functions and Responsibilities:
* Oversee the management of daily team operations
* Subject matter expert on event utilization of supported technologies, including Skype, HD video recording, live video and audio streaming, video teleconferencing (VTC), and telepresence
* Provide customer service and support including technical troubleshooting and operational assistance, including event support
* Monitor team communications and deliverables
* Track equipment, including maintaining asset tracking program.
* Complete weekly equipment checks, and completing periodic audits of inventory lists
* Maintain current industry and campus knowledge and contribute to business improvements, ensuring all support services are effective and competitive
* Manage the onboarding of new services, including training staff, creating process documentation, and identifying equipment for purchase
* Identify root issues in the delivery of CCS support services and implement corresponding solutions
* Maintain key relationships with stakeholders, including Client product groups, event teams, Client Production Studios, Client Learning, third-party vendors, etc.
* Compile and send service post-event completion mails.
* Primary POC for client follow-up and issues resolution
* Audit team performance during event and non-event support
* Manage team shared document repositories (ex: SharePoint, OneNote)
* Maintain team vehicles, including keys, mileage reporting, completion of maintenance, driving tests, damage reporting, and periodic inspections
* Conduct regular staff meetings with team personnel
* Represent assigned team during CCS Daily Service Meeting
* Technical production for high-level and complex events
* Track and report any outstanding room AV issues in the Puget Sound
* Ensure support personnel are provided with all information and equipment necessary to provide successful event support
* Attend pre-con meetings to ensure all CCS needs are identified and addressed
* Identify team purchasing needs and make purchase requests, including providing justifications
* Track SLA compliance including customer satisfaction
* Support the Client mission and Compass objectives of customer service, operational excellence, teamwork, process improvement, leading by example and exceptional character
* Adhere to Client information security policies and best practices
* Act as the escalation point for issue resolution for all support services and staff
* Escalate unresolvable and/or out-of-scope issues to CCS Manager in a timely fashion
* Submit LOB-specific operational reporting
* Other duties as assigned
* Video Teleconferencing Infrastructure
* q Maintain VTC test units
* q Resolve or escalate outstanding issues with VTC endpoints
* q Assist with client and far site technician inquiries, including test calls
* q Maintain VTC infrastructure using provided tools including TMS
* q Work closely with MSIT to report and resolve VTC, bridge, Gatekeeper, and TMS issues
* q Maintain current knowledge of VTC, Telepresence, Skype Room System, and emerging technologies
* q Act as primary escalation point for VTC and Telepresence issues
* New Hire Orientation
* q Coordinate NEO date and training timeline
* q Request standard technician materials as needed (phone, keys, laptop, uniform)
* q Request associate permissions for shared team resources (distribution groups, SharePoint, etc.)
* q Conduct and oversee all training and track progress
* q Track all assigned equipment
* q Coordinate badge pickup and request permissions, including Mealcard, building access, etc.
* q Complete 30/60/90 day reviews

What Does A Technical Team Lead Do At Johnson Controls

* Overall Team Leader for a group of experienced HVAC Mechanics – AHU’s, Chillers, DX, etc.
* HVAC subject-matter-expert for assigned team.
* Go-to expert for the team on complex service issues, troubleshooting, and solutions
* Escalation management of critical customer situations, including customer status, planning, and execution of field mechanics and vendors/subcontractors
* Service Execution - perform hands-on mechanical service work, as required, to assist team or drive revenue
* Service revenue growth – write service quotes and assist team with quoting and service pull-through
* Safety champion - promote and enforce Safety practices in the field
* Interaction with customers, ability and desire to help develop technicians/mechanics, attention to detail while on site and in quoting jobs, scheduling, promoting safety and constant communication plays a key role in this position.
* Must be computer literate and tech savvy and have the ability to develop, close and manage all types of quoted service work.
* Candidate should have extensive installation, startup, troubleshooting, repair, and preventative maintenance experience.
* This is a Bargaining Unit Position.
* We provide factory certification through our Service Technical Academy (STA) with milestone recognition and monetary rewards and advancement, increased incentive opportunity for executed service pull-through work, top of the line technology, equipment and uniforms and a #1 focus on employee Safety and Customer Satisfaction.
* We will equip you with tools and a vehicle to perform your job at the highest standard

What Does A Technical Team Lead Do At TRC Companies

* Manage full project life cycle activities on development and maintenance of projects; including Budget, Project Plan, detailed schedules and milestones, status reporting documents, requirement gathering, summary information, document repository strategy, team roles and responsibility
* Communicate project plan, status and risks to stakeholders and project sponsors
* Facilitate regularly scheduled project meetings as necessary
* Communicate roll-out plans for new applications, new project efforts, and scheduled application upgrades
* Determine work procedures and promotes workflow; study and standardize internal database and application development procedures to improve efficiency and effectiveness of operations.
* Motivate developers in optimizing current processes and aid in building high-efficient robust processes.
* Recognize and identify potential opportunities for database and application design and development areas.
* Keep up contacts within the IT organization and maintain relationship with internal customers using IT services.
* Ensures that proper documentation is maintained.
* Maintain current knowledge of relevant technology as assigned

What Does A Technical Team Lead Do At M & T Bank

* Performs and/or leads the technical design and development of complex application systems using existing and emerging technology platforms.
* Participate in application architecture functions.
* Estimates and defines time tables and project tasks; analyzes and estimates cost and time
* Develops basic and detailed program specifications.
* Ensures that expected application performance levels are achieved.
* Designs, codes, tests, debugs, documents, maintains, and modifies computer programs of high complexity, significance, and risk.
* Leads technical staff and clients to investigate, analyze, and resolve complex technical problems.
* Identifies and manages interfaces, service levels, standards, and configurations.
* Conducts analysis of organizational needs for the development and implementation of application systems.
* Application maintenance
* Application design, architecture
* Application development tools
* Release management
* System development life cycle
* Application testing
* System testing
* Service designer

What Does A Technical Team Lead Do At Pae, Inc.

* Process applicants for biometrics capture.
* Assist applicants with ASC processing forms.
* Review immigration and biometrics documentation.
* Perform biometrics processing to include capturing electronic fingerprints, photographs, and signatures.
* Proof and check work for accuracy and completeness and maintain a 98% efficiency rating for all processed forms.
* Provide the highest level of customer service to all applicants.
* Track processing time for each applicant.
* Safeguard all documents.
* Perform additional administrative duties as needed.
* Perform backup responsibilities of: Receptionist, Biometric Technician and Site Supervisor

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How To Become A Technical Team Lead

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technical Team Lead jobs

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Technical Team Lead Career Paths

Technical Team Lead
Senior Project Manager Senior Product Manager Senior Manager
Chief Information Officer
11 Yearsyrs
Senior Project Manager Principal Consultant Senior Manager
Director Of Human Resources
10 Yearsyrs
Senior Consultant Senior Manager
Director Of Information
10 Yearsyrs
Operations Manager Senior Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Field Service Technician Information Technology Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Project Leader Project Manager Program Manager
General Manager
7 Yearsyrs
Operations Manager Analyst Systems Analyst
Information Systems Manager
6 Yearsyrs
Senior Consultant Information Technology Manager
Information Technology Director
10 Yearsyrs
Program Manager Management Consultant Senior Consultant
Information Technology Manager
8 Yearsyrs
Field Service Technician Systems Administrator Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Business Analyst Product Manager Sales Manager
Operations Manager
7 Yearsyrs
Lead Technician Project Leader Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Business Analyst Senior Finance Analyst Finance Manager
Sales Manager
5 Yearsyrs
Program Manager Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Lead Technician Project Manager Program Manager
Senior Manager
10 Yearsyrs
Project Leader Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Information Technology Manager Operations Manager Analyst
Senior Software Engineer
6 Yearsyrs
Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Technical Team Lead Demographics

Gender

  • Male

    73.2%
  • Female

    24.8%
  • Unknown

    2.1%

Ethnicity

  • White

    74.2%
  • Asian

    13.0%
  • Hispanic or Latino

    9.7%
  • Unknown

    2.4%
  • Black or African American

    0.7%
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Languages Spoken

  • Spanish

    50.4%
  • French

    16.0%
  • Carrier

    4.6%
  • Portuguese

    3.1%
  • German

    3.1%
  • Vietnamese

    2.3%
  • Italian

    2.3%
  • Chinese

    2.3%
  • Cheyenne

    1.5%
  • Dutch

    1.5%
  • Mandarin

    1.5%
  • Korean

    1.5%
  • Russian

    1.5%
  • Tamil

    1.5%
  • Filipino

    1.5%
  • Polish

    1.5%
  • Hindi

    1.5%
  • Swedish

    0.8%
  • Sami

    0.8%
  • Aleut

    0.8%
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Technical Team Lead

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Technical Team Lead Education

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Real Technical Team Lead Salaries

Job Title Company Location Start Date Salary
Technical Architect-Team Leader Bloomberg, LP New York, NY Sep 01, 2015 $260,000
Technical Team Leader Statoil Gulf Services LLC Houston, TX Oct 26, 2015 $198,000
Technical Team Lead Linn Operating Inc. Oklahoma City, OK Nov 18, 2015 $190,090
Patent Technology Team Lead Microsoft Corporation Redmond, WA Sep 23, 2016 $181,808
Technical Team Lead Wordstream, Inc. Boston, MA Oct 19, 2016 $177,500
Stethoscope Technical Team Leader Schlumberger Technology Corporation Houston, TX Sep 14, 2016 $172,300
Director Technical Team Wordstream, Inc. Boston, MA May 12, 2015 $170,000 -
$180,000
Technical Team Lead SAP CRM Knack Systems, LLC Woodbridge, NJ Apr 13, 2015 $168,875
SR. SAP Technical Analyst-Team Lead (Systems Analyst) Levi Strauss & Co. San Francisco, CA Feb 07, 2016 $168,135
Patent Technology Team Lead-LCA IPG* Microsoft Corporation Redmond, WA Feb 12, 2015 $165,750 -
$185,750
Technical Team Lead Datalab USA, LLC Germantown, MD May 18, 2015 $150,000
Technical Team Leads-Well Placement Schlumberger Technology Corporation Denver, CO Feb 27, 2015 $145,392
Technical Team Lead Opencrowd, Inc. New York, NY Dec 07, 2016 $145,000
Technical Team Lead IBM India Private Limited Wayne, NJ Aug 06, 2015 $82,237 -
$85,011
Technical Team Lead IBM India Private Limited Franklin Lakes, NJ Jan 10, 2015 $82,187
Technical Team Lead IBM India Private Limited Franklin Lakes, NJ Oct 01, 2015 $82,187
Technical Team Lead IBM India Private Limited Hicksville, NY Dec 28, 2015 $82,187
Technical Team Lead IBM India Private Limited Englewood Cliffs, NJ Oct 16, 2015 $82,187
Technical Team Leader IBM India Private Limited Richmond, VA May 24, 2015 $74,965 -
$80,730
Technical Team Lead IBM India Private Limited Franklin Lakes, NJ Mar 12, 2015 $74,909 -
$82,187
Technical Team Leader IBM India Private Limited Franklin Lakes, NJ Jan 11, 2015 $74,909 -
$82,187
Technical Team Lead IBM India Private Limited Franklin Lakes, NJ Oct 02, 2016 $74,909 -
$82,187
Technical Team Lead IBM India Private Limited Franklin Lakes, NJ Feb 10, 2016 $74,909 -
$82,187
Onshore Technical Team Lead IBM India Private Limited Franklin Lakes, NJ Oct 01, 2015 $74,909 -
$82,187

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Top Skills for A Technical Team Lead

ProceduresDataEntryHardwareSafetyWebDeliveryCustomerServicePl/SqlTroubleshootTechnicalSupportArchitectureResourceFinancialPCSetupUserInterfaceUnixXMLSuperviseQA

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Top Technical Team Lead Skills

  1. Procedures
  2. Data Entry
  3. Hardware
You can check out examples of real life uses of top skills on resumes here:
  • Established administrative procedures for creation and maintenance of user accounts.
  • Performed special assignments for research and data entry projects.
  • Complete responsibility for IBM Inventory inbuilt tool used for Software Hardware inventory management.
  • Performed continuous analysis of existing equipment to insure overall safety and efficiency.
  • Web Based system to manage 25000+ devices.

Top Technical Team Lead Employers

Technical Team Lead Videos

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Oswald Technical Team Leader

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