Senior Technical Writer
Technical writer job in Albany, NY
Employment Type: Full-Time, Experienced Department: Technology Support CGS is seeking an experienced Senior Technical Writer to provide consultative, analytical, and documentation support for a large Federal agency initiative. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
* Drafting and development of technical documentation related to a variety of projects in the IT space.
* Work closely with project stakeholders to establish technical processes and procedures.
* Document projects through the SDLC.
* Provide status reports for multiple ongoing projects and related documentation efforts.
* Assist with both user and admin level documentation.
Qualifications:
* Excellent writing and Communication skills.
* 5+ years experience with development of technical documentation.
* 3+ years experience with development of user documentation.
* Fluency with industry standard technical summary and reporting techniques including Agile project management methodology.
* Ability to produce quality work independently or in a group setting.
* Experience with MS Office Suite including Visio.
* Willingness and ability to pass background check/security screening.
Ideally, you will also have:
* Familiarity with Business Intelligence/Analysis applications.
* Experience with Government software development policies and procedures.
* Client facing communication experience.
* Federal Agency issued security clearance.
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
* Health, Dental, and Vision
* Life Insurance
* 401k
* Flexible Spending Account (Health, Dependent Care, and Commuter)
* Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
*************************************
For more information about CGS please visit: ************************** or contact:
Email: [email protected]
#CJ
$81,120 - $117,173.33 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Technical Writer
Technical writer job in Albany, NY
In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.
Job Description
As a Senior Software Technical Writer, you will write, revise, and edit content for our CIMPLICITY 9.5 automation software product release.
This includes video, webhelp, and online content for our CIMPLICITY product.
In addition, this may also include researching, planning, and estimating tasks.
You will also be responsible for coordinating approvals of technical and peer reviewer feedback, per company's ISO standards, and adhering to format, content, and style guidelines -- giving consideration to usability and ensuring accuracy, consistency, and quality.
You will actively participate in daily Scrum stand-up meetings, weekly planning, and review meetings.
Qualifications
The following skills are desired:
the Madcap Flare authoring tool,
Familiarity with Industrial software,
Ability to work closely with Subject Matter Experts (SME) to "translate" complicated technical concepts into understandable content that helps our customers,
Familarity with Rally,
and Screencasting Skills.
Additional Information
Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
Technical Writer
Technical writer job in Lee, MA
The Technical Writer is responsible for creating, revising, and maintaining clear, accurate, and compliant documentation to support pharmaceutical manufacturing operations. This includes standard operating procedures (SOPs), batch records, training materials, and other compliance documents. The role ensures all documentation meets Good Manufacturing Practices (GMP), FDA, EMA, and internal quality standards, and supports cross-functional teams in achieving operational excellence. Technical Writer will be responsible for authoring, reviewing, and controlling all Good Manufacturing Practice (GMP) documentation related to the transfer and scale-up of client drug products. The primary focus of this role is to translate complex technical process descriptions and engineering data into clear, concise, and compliant Master Batch Records (MBRs) for use in aseptic manufacturing operations.
Duties and Responsibilities
Document Creation & Maintenance : Write, edit, and maintain SOPs, batch records, and other technical documents for manufacturing and operation, based on Tech Transfer documents and process changes. Ensure the MBRs are written clearly for the end-user (Manufacturing Operators) to minimize errors and deviations.
Regulatory Compliance : Ensure all documentation complies with GMP, FDA, EMA, and other relevant regulatory standards, as well as internal policies.
Collaboration : Work closely with manufacturing, quality assurance, validation, safety, and engineering teams to gather technical information and ensure accuracy and clarity in documentation. Lead document review process, consolidating and incorporating feedback from Subject Matter Experts (SMEs).
Process Improvement : Translate complex technical processes into concise, user-friendly instructions to enhance operational efficiency and reduce errors.
Document Control : Manage document lifecycle, including version control, reviews, approvals, and archiving, using electronic document management systems (EDMS). Initiate and execute Change Control requests for all MBR and SOP updates.
Training Support : Assist in developing training materials based on SOPs and provide support to ensure effective implementation of procedures.
Continuous Improvement : Identify opportunities to improve documentation processes, readability, and usability, incorporating feedback from end-users.
Other duties as assigned
Regulatory Responsibilities
Conduct business in a responsible manner that complies with all state, FDA, OSHA, EPA, and DEP regulations, or otherwise as applicable
Supervisory Responsibilities
N/A
Experience
Two plus (2+) years of technical writing experience, preferably in pharmaceutical or sterile manufacturing environments or a CDMO.
Education
Bachelor's degree in Technical Writing, Pharmaceutical Sciences, Chemistry, Biology, Engineering, or a related field.
Certification in Technical Writing (e.g., AMWA, STC) or GMP training is a plus
Knowledge, Skills & Abilities
Exceptional technical writing and editing skills with a focus on clarity, accuracy, and conciseness.
Demonstrated understanding of aseptic processing, cleanroom environment controls, terminology and cGMP manufacturing operations.
Proficiency in document management systems (e.g., MasterControl) and Microsoft Office Suite.
Ability to work collaboratively with cross-functional teams and manage multiple projects under tight deadlines.
Knowledge of regulatory guidelines (e.g., 21 CFR Part 211, ICH Q7).
Attention to detail, analytical thinking, and strong organizational skills.
Exceptional verbal communication skills.
Physical Requirements
Ability to meet gowning requirements.
Ability to remain stationary for prolonged periods.
Satisfactory audio-visual acuity.
Auto-ApplySenior Document Writer - New Group Business
Technical writer job in Albany, NY
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
Under general supervision the Senior Document Writer drafts, reviews, and edits medical, dental and vision plan documents. This position will support plan document needs for new business by creating plan documents and summaries of benefits and coverage (SBC's).
**Required Qualifications**
+ 2-4 years with extensive plan writing experience supporting self-funded or fully insured plans.
+ 2-4 years of experience in the health insurance industry.
+ Proficiency with Microsoft Office Word, Excel, SharePoint, and Outlook applications.
+ Must be an independent, critical thinker who is a self-starter and deadline driven.
+ Strong attention to detail and accuracy performing at high levels in a fast paced and constantly changing work environment.
**Preferred Qualifications**
+ Knowledge and experience in medical, dental, and vision benefits.
+ Knowledge and experience with benefit terminology.
+ General understanding of compliance and regulatory issues (ERISA, HIPAA, ACA, COBRA).
+ Organizes time efficiently to ensure that tasks are completed to meet or exceed deadlines.
+ Strong verbal and written communication skills.
**Education**
+ High School Diploma or GED.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$18.50 - $42.35
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit *****************************************
We anticipate the application window for this opening will close on: 12/22/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Technical Writer
Technical writer job in Lee, MA
Job Description
The Technical Writer is responsible for creating, revising, and maintaining clear, accurate, and compliant documentation to support pharmaceutical manufacturing operations. This includes standard operating procedures (SOPs), batch records, training materials, and other compliance documents. The role ensures all documentation meets Good Manufacturing Practices (GMP), FDA, EMA, and internal quality standards, and supports cross-functional teams in achieving operational excellence. Technical Writer will be responsible for authoring, reviewing, and controlling all Good Manufacturing Practice (GMP) documentation related to the transfer and scale-up of client drug products. The primary focus of this role is to translate complex technical process descriptions and engineering data into clear, concise, and compliant Master Batch Records (MBRs) for use in aseptic manufacturing operations.
Duties and Responsibilities
Document Creation & Maintenance: Write, edit, and maintain SOPs, batch records, and other technical documents for manufacturing and operation, based on Tech Transfer documents and process changes. Ensure the MBRs are written clearly for the end-user (Manufacturing Operators) to minimize errors and deviations.
Regulatory Compliance: Ensure all documentation complies with GMP, FDA, EMA, and other relevant regulatory standards, as well as internal policies.
Collaboration: Work closely with manufacturing, quality assurance, validation, safety, and engineering teams to gather technical information and ensure accuracy and clarity in documentation. Lead document review process, consolidating and incorporating feedback from Subject Matter Experts (SMEs).
Process Improvement: Translate complex technical processes into concise, user-friendly instructions to enhance operational efficiency and reduce errors.
Document Control: Manage document lifecycle, including version control, reviews, approvals, and archiving, using electronic document management systems (EDMS). Initiate and execute Change Control requests for all MBR and SOP updates.
Training Support: Assist in developing training materials based on SOPs and provide support to ensure effective implementation of procedures.
Continuous Improvement: Identify opportunities to improve documentation processes, readability, and usability, incorporating feedback from end-users.
Other duties as assigned
Regulatory Responsibilities
Conduct business in a responsible manner that complies with all state, FDA, OSHA, EPA, and DEP regulations, or otherwise as applicable
Supervisory Responsibilities
N/A
Experience
Two plus (2+) years of technical writing experience, preferably in pharmaceutical or sterile manufacturing environments or a CDMO.
Education
Bachelor's degree in Technical Writing, Pharmaceutical Sciences, Chemistry, Biology, Engineering, or a related field.
Certification in Technical Writing (e.g., AMWA, STC) or GMP training is a plus
Knowledge, Skills & Abilities
Exceptional technical writing and editing skills with a focus on clarity, accuracy, and conciseness.
Demonstrated understanding of aseptic processing, cleanroom environment controls, terminology and cGMP manufacturing operations.
Proficiency in document management systems (e.g., MasterControl) and Microsoft Office Suite.
Ability to work collaboratively with cross-functional teams and manage multiple projects under tight deadlines.
Knowledge of regulatory guidelines (e.g., 21 CFR Part 211, ICH Q7).
Attention to detail, analytical thinking, and strong organizational skills.
Exceptional verbal communication skills.
Physical Requirements
Ability to meet gowning requirements.
Ability to remain stationary for prolonged periods.
Satisfactory audio-visual acuity.
IT Business Analyst
Technical writer job in Glens Falls, NY
Job DescriptionThe Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Information Technology team as:
Bank IT Systems Analyst
This opportunity may be perfect for you if you have experience in:
> Solid Vendor and Project Management Skills
> Knowledge of Banking Operations, Processes, and Technologies
> Excellent Communication and Collaboration Skills with Success Working in a Team Environment
About this position:
The Bank IT Systems Analyst is responsible for providing support to assigned business units in assessing needs for new or enhanced software. Will use knowledge of existing department responsibilities and job functions to analyze technology/software usage to ensure department is optimizing current technology/software. Responsible for project management for any implementation of new or enhancement of existing technology. This position is in-office and works out of our headquarters in Glens Falls, New York.
Essential Job Functions:
> Work with the applicable business units, such as but not limited to Deposit Operations, Branches, and Branch Operations, to identify, recommend and implement areas of improvement for automated workflow and procedures.
> Perform project management for implementation of new technology and/or enhancement of existing technology.
> Report project and status updates to management; provide ongoing support for various software applications such as FIS Suite, including Teller Capture, ARCA, and ATM Set Up
> Work with vendors on performance issues, support tickets, enhancements, upgrades, and upcoming releases.
> Review and analyze existing technology to determine needs; eliminate software/applications not in use. Work to optimize underutilized software/applications.
> Identify training opportunities within business unit to ensure proficient use of Company systems. Evaluate and ensure systems utilization is as designed.
What you will need to thrive in this role:
In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:
Education/Certifications:
> Bachelor's Degree in related field or equivalent experience required; advanced degree or relevant certifications preferred
> 6+ years of experience in banking or financial institution required; supervisory or management experience a plus
Skills/Knowledge:
> Excellent stakeholder management skills with the ability to build effective working relationships with both internal and external stakeholders
> Experience working in a team-oriented, collaborative, and customer centric environment.
> Demonstrated skill in identifying, analyzing, and providing resolution to problems
> Working knowledge of banking functional/business units
> Proven project management skills; must be able to manage multiple priorities and bring projects to completion within required timeframe
> Solid analytical and interpersonal skills; ability to relate complex material in user-friendly manner
> Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, management, and vendors
> Proficient in Microsoft Office Suite: Word, Excel, Outlook and PowerPoint
Physical Demands
> Must be able to sit for prolonged periods of time and walk/stand for periods of time.
> Must be able to repetitively use a telephone and computer mouse and keyboard.
> Ability to lift/move up to 25 lbs and/or crawl under desks or equipment
What we will bring to the table:
We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:
> Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
> Medical, Dental, and Vision Insurance and Flexible Spending Plan
> Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
> Education and Tuition Reimbursement
> Employee Assistance Program for our employees and their immediate family members
We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation's leading publications and bank-rating firms.
The salary range for this position is $62,500.00 - $72,000.00 annually commensurate with experience and education.
Additional compensation may be earned through the Company's incentive and annual bonus programs, subject to individual and company performance.
L1-st1
IT Business Analyst
Technical writer job in Glens Falls, NY
The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Information Technology team as: Bank IT Systems Analyst This opportunity may be perfect for you if you have experience in:
> Solid Vendor and Project Management Skills
> Knowledge of Banking Operations, Processes, and Technologies
> Excellent Communication and Collaboration Skills with Success Working in a Team Environment
About this position:
The Bank IT Systems Analyst is responsible for providing support to assigned business units in assessing needs for new or enhanced software. Will use knowledge of existing department responsibilities and job functions to analyze technology/software usage to ensure department is optimizing current technology/software. Responsible for project management for any implementation of new or enhancement of existing technology. This position is in-office and works out of our headquarters in Glens Falls, New York.
Essential Job Functions:
> Work with the applicable business units, such as but not limited to Deposit Operations, Branches, and Branch Operations, to identify, recommend and implement areas of improvement for automated workflow and procedures.
> Perform project management for implementation of new technology and/or enhancement of existing technology.
> Report project and status updates to management; provide ongoing support for various software applications such as FIS Suite, including Teller Capture, ARCA, and ATM Set Up
> Work with vendors on performance issues, support tickets, enhancements, upgrades, and upcoming releases.
> Review and analyze existing technology to determine needs; eliminate software/applications not in use. Work to optimize underutilized software/applications.
> Identify training opportunities within business unit to ensure proficient use of Company systems. Evaluate and ensure systems utilization is as designed.
What you will need to thrive in this role:
In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:
Education/Certifications:
> Bachelor's Degree in related field or equivalent experience required; advanced degree or relevant certifications preferred
> 6+ years of experience in banking or financial institution required; supervisory or management experience a plus
Skills/Knowledge:
> Excellent stakeholder management skills with the ability to build effective working relationships with both internal and external stakeholders
> Experience working in a team-oriented, collaborative, and customer centric environment.
> Demonstrated skill in identifying, analyzing, and providing resolution to problems
> Working knowledge of banking functional/business units
> Proven project management skills; must be able to manage multiple priorities and bring projects to completion within required timeframe
> Solid analytical and interpersonal skills; ability to relate complex material in user-friendly manner
> Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, management, and vendors
> Proficient in Microsoft Office Suite: Word, Excel, Outlook and PowerPoint
Physical Demands
> Must be able to sit for prolonged periods of time and walk/stand for periods of time.
> Must be able to repetitively use a telephone and computer mouse and keyboard.
> Ability to lift/move up to 25 lbs and/or crawl under desks or equipment
What we will bring to the table:
We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:
> Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
> Medical, Dental, and Vision Insurance and Flexible Spending Plan
> Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
> Education and Tuition Reimbursement
> Employee Assistance Program for our employees and their immediate family members
We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation's leading publications and bank-rating firms.
The salary range for this position is $62,500.00 - $72,000.00 annually commensurate with experience and education.
Additional compensation may be earned through the Company's incentive and annual bonus programs, subject to individual and company performance.
L1-st1
IT Business Analyst
Technical writer job in Glens Falls, NY
The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Information Technology team as:
Bank IT Systems Analyst
This opportunity may be perfect for you if you have experience in:
> Solid Vendor and Project Management Skills
> Knowledge of Banking Operations, Processes, and Technologies
> Excellent Communication and Collaboration Skills with Success Working in a Team Environment
About this position:
The Bank IT Systems Analyst is responsible for providing support to assigned business units in assessing needs for new or enhanced software. Will use knowledge of existing department responsibilities and job functions to analyze technology/software usage to ensure department is optimizing current technology/software. Responsible for project management for any implementation of new or enhancement of existing technology. This position is in-office and works out of our headquarters in Glens Falls, New York.
Essential Job Functions:
> Work with the applicable business units, such as but not limited to Deposit Operations, Branches, and Branch Operations, to identify, recommend and implement areas of improvement for automated workflow and procedures.
> Perform project management for implementation of new technology and/or enhancement of existing technology.
> Report project and status updates to management; provide ongoing support for various software applications such as FIS Suite, including Teller Capture, ARCA, and ATM Set Up
> Work with vendors on performance issues, support tickets, enhancements, upgrades, and upcoming releases.
> Review and analyze existing technology to determine needs; eliminate software/applications not in use. Work to optimize underutilized software/applications.
> Identify training opportunities within business unit to ensure proficient use of Company systems. Evaluate and ensure systems utilization is as designed.
What you will need to thrive in this role:
In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:
Education/Certifications:
> Bachelor's Degree in related field or equivalent experience required; advanced degree or relevant certifications preferred
> 6+ years of experience in banking or financial institution required; supervisory or management experience a plus
Skills/Knowledge:
> Excellent stakeholder management skills with the ability to build effective working relationships with both internal and external stakeholders
> Experience working in a team-oriented, collaborative, and customer centric environment.
> Demonstrated skill in identifying, analyzing, and providing resolution to problems
> Working knowledge of banking functional/business units
> Proven project management skills; must be able to manage multiple priorities and bring projects to completion within required timeframe
> Solid analytical and interpersonal skills; ability to relate complex material in user-friendly manner
> Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, management, and vendors
> Proficient in Microsoft Office Suite: Word, Excel, Outlook and PowerPoint
Physical Demands
> Must be able to sit for prolonged periods of time and walk/stand for periods of time.
> Must be able to repetitively use a telephone and computer mouse and keyboard.
> Ability to lift/move up to 25 lbs and/or crawl under desks or equipment
What we will bring to the table:
We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:
> Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
> Medical, Dental, and Vision Insurance and Flexible Spending Plan
> Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
> Education and Tuition Reimbursement
> Employee Assistance Program for our employees and their immediate family members
We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation's leading publications and bank-rating firms.
The salary range for this position is $62,500.00 - $72,000.00 annually commensurate with experience and education.
Additional compensation may be earned through the Company's incentive and annual bonus programs, subject to individual and company performance.
L1-st1
Auto-ApplyUS Tech - Technical Business Analyst Manager
Technical writer job in Albany, NY
Industry/Sector Not Applicable Specialism Business Analysis Management Level Manager At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.
In business analysis at PwC, you will focus on analysing and interpreting data to provide strategic insights and recommendations for improving business performance. Your work will involve strong analytical skills and the ability to effectively communicate findings to stakeholders.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
* Analyse and identify the linkages and interactions between the component parts of an entire system.
* Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
* Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
* Develop skills outside your comfort zone, and encourage others to do the same.
* Effectively mentor others.
* Use the review of work as an opportunity to deepen the expertise of team members.
* Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
* Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Business Analysis team you are expected to apply analytical skills working with business and product owners to develop requirements and user stories stemming from product roadmaps. As a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive client engagement workstreams by independently solving and analyzing complex problems to develop top-quality deliverables. Additionally, you are expected to perform various phases of applications systems analysis and possess business requirements understanding to translate them into relevant deliverables.
Responsibilities
* Develop requirements and user stories from product roadmaps
* Supervise, develop, and coach teams to deliver top-quality work
* Manage client service accounts and drive engagement workstreams
* Solve and analyze complex problems independently
* Perform phases of application systems analysis
* Translate business requirements into fitting deliverables
* Utilize Agile and scrum methodologies to solve business problems
* Collaborate with business and product owners to achieve clarity around objectives
What You Must Have
* High School Diploma
* 4 years of experience in progressive roles managing IT system/software development and project management processes
What Sets You Apart
* Bachelor's Degree in Information Technology, Computer Systems Analysis, Management Information Systems preferred
* IIBA
* Performing every phase of applications systems analysis
* Possessing business requirements understanding
* Performing SDLC activities
* Demonstrating Vendor SOW, SLA measures and acceptance criteria
* Working on software development projects
* Applying analytical skills to determine business importance
* Conducting requirements elicitation, validation and analysis meetings
Travel Requirements
Up to 20%
Job Posting End Date
Learn more about how we work: **************************
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: ***********************************
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
The salary range for this position is: $73,500 - $212,280. For residents of Washington state the salary range for this position is: $73,500 - $244,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************
Auto-ApplyDigital Marketing Content Writer - Graduate & O...
Technical writer job in Albany, NY
The University at Albany is seeking a talented Digital Marketing Content Writer to join our Communications and Marketing team. In this role, you'll craft compelling content that drives enrollment for our graduate and online programs writing email campaigns, building segmented journeys in Slate CRM, and using A/B testing to refine performance. You'll also develop blogs, web copy, and other digital content designed to improve search visibility, including optimization for emerging generative AI search engines. The ideal candidate has strong writing skills, creativity, and a data-informed mindset, with bonus points for experience in Slate, SEO, or basic HTML/email platforms. If you're passionate about blending storytelling with strategy to reach new audiences, we'd love to hear from you.
Position Overview
The University at Albany seeks a creative, detail-oriented Digital Marketing Content Writer to support the growth of its graduate and online programs. This position will focus primarily on email marketing content, campaign development, audience segmentation, and A/B testing, while also contributing to blogs, web content, and other digital assets that enhance search visibility including optimization for emerging generative AI search engines. The ideal candidate combines strong writing skills with a working knowledge of higher education marketing, digital engagement best practices, and CRM-driven campaign execution.
Primary Responsibilities:
* Email Marketing & Campaigns
* Write, edit, and optimize compelling copy for lead-nurturing email campaigns.
* Develop segmented campaign content for diverse audiences (graduate, professional, and adult learners).
* Collaborate with enrollment and marketing teams to execute campaigns in Slate CRM.
* Conduct A/B testing on subject lines, messaging, and design elements to refine strategy and improve performance.
* Monitor results and recommend content adjustments based on open rates, CTR, and conversion data.
* Content Strategy & Development
* Produce blogs, landing page content, and other digital copy that supports SEO and Generative Engine Optimization (GEO).
* Craft messaging that aligns with institutional brand voice while addressing program-specific value propositions.
* Repurpose and adapt content across multiple platforms (web, email, social, paid media).
* Optimization & Research
* Incorporate keyword, search trend, and generative AI question insights into content.
* Collaborate with marketing analytics staff to refine messaging for maximum engagement.
* Stay current on best practices in higher education marketing, email deliverability, SEO/GEO, and CRM workflows.
* Other reasonable duties as assigned.
Functional and Supervisory Relationships:
* Reports to Copywriter
* Supervises the following positions: none
Job Requirements:
* Demonstrated professional writing experience with a portfolio of digital content.
* Strong understanding of audience segmentation, digital engagement, and higher education enrollment communications.
* Ability to write in a clear, persuasive, and brand-aligned voice.
Requirements:
Minimum Qualifications:
* Bachelor's degree in marketing, communications, English, journalism, or related field from a college or University accredited by the US Department of Education or internationally recognized accrediting organization
* 1 to 3 years of relevant experience in blogging, digital writing, or similar content creation.
* Experience developing copy for email campaigns, web pages, or blogs.
* Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community
* Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role
Preferred Qualifications:
* Experience with Slate CRM or a comparable higher education CRM system.
* Knowledge of SEO strategies and emerging best practices in generative AI optimization.
* Familiarity with higher education marketing, particularly for graduate or online programs.
* Hands-on experience with A/B testing and applying insights to future campaigns.
* Basic HTML/email platform knowledge (e.g., Slate email builder, Mailchimp, Constant Contact).
Working Environment:
* Typical office environment
Additional Information:
Professional Rank and Salary Grade: Senior Staff Assistant, SL3, $57,151-$59,000
Special Note: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that UAlbany is not an E-Verify employer.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link **********************************
Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at ************** or via email at ****************.
THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER
Please apply online via **************************************************************
Application Instructions:
Applicants MUST submit the following documents:
* Resume
* Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
* List of 3 professional references with e-mail addresses and telephone numbers
Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).
See the FAQ for using our online system. Please contact us if you need assistance applying through this website.
Returning Applicants - Login to your UAlbany Careers Account to check your completed application.
Closing date for receipt of applications: January 23, 2026
Senior Technical Writer, Blockchain Solutions
Technical writer job in Day, NY
At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
The Work
We're looking for a Senior Technical Writer to join our team and empower developers and institutions to build on the XRP Ledger. In this high-impact role, you'll craft world-class technical content, including comprehensive documentation, insightful use cases, and clear code samples, all focused on solving real-world financial problems with blockchain-based solutions at an institutional scale.
You'll collaborate closely with engineering, product, and developer growth teams to ensure our documentation is complete, clear, relevant, and makes a significant impact on our audience.
What you'll do and the impact you'll have:
Create and update documentation for the XRP Ledger, including concepts, developer API references, robust sample code, and end-to-end tutorials.
Collaborate closely with product managers, engineering, developer growth, and other subject matter experts to understand and translate complex technical concepts into easily digestible content for diverse audiences
Develop compelling, scenario-based use cases that highlight the practical application and real-world value of our blockchain solutions for institutional clients and developers.
Craft clear, actionable tutorials and code samples in languages like Node.js, Python, JavaScript, and Java to accelerate developer integration.
Continuously improve the user and developer experience by contributing to documentation tools and processes that enhance efficiency, scalability, and collaboration.
Advocate for our users, proactively identifying problems and ensuring our content effectively addresses their needs.
Stay ahead of blockchain and Web3 developments to keep our documentation current, relevant, and forward-looking.
Review and edit content from peers, maintaining consistency, clarity, and adherence to style guides.
What you'll bring:
5+ years of experience as a technical writer, with a proven track record of writing for developer audiences, ideally in financial institutions or FinTech infrastructure.
Demonstrated expertise documenting complex software systems and developer APIs, particularly in FinTech, enterprise software, or blockchain/cryptocurrency.
Outstanding written and verbal communication skills, demonstrating a meticulous approach to English language proficiency and attention to detail.
Deep customer empathy and strong analytical abilities to translate user needs into clear, concise documentation and tutorials.
Strong technical competence and hands-on proficiency in developing functional tutorials and code samples in at least one language such as Node.js, Python, JavaScript, or Java.
Expertise with Linux, Git, Swagger (OpenAPI), Markdown, and docs-as-code methodologies.
A compelling portfolio of technical writing samples showcasing your ability to explain complex technical concepts effectively.
Bonus points for:
Practical knowledge of blockchain fundamentals and their application in solutions.
Familiarity with gRPC and specific blockchain protocols (Ethereum, Solana, or XRP Ledger.)
Comfort with HTML, CSS, and React for documentation styling and optimization.
Experience with open-source developer ecosystems, contributions, or community engagement.
For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.
NY Annual Base Salary Range$108,000-$121,499 USD
WHO WE ARE:
Do Your Best Work
The opportunity to build in a fast-paced start-up environment with experienced industry leaders
A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
Take Care of Yourself
R&R days so you can rest and recharge
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies. Family planning benefits.
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.
Auto-ApplyContent Writer
Technical writer job in Albany, NY
Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.
Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.
Review Vacancy
Date Posted 11/24/25
Applications Due12/31/25
Vacancy ID203440
* Basics
* Schedule
* Location
* Job Specifics
* How to Apply
NY HELPNo
AgencySenate, NYS
TitleContent Writer
Occupational CategoryOther Professional Careers
Salary GradeNS
Bargaining UnitM/C - Managerial/Confidential (Unrepresented)
Salary RangeFrom $40000 to $50000 Annually
Employment Type Full-Time
Appointment Type Permanent
Jurisdictional Class Unclassified Service
Travel Percentage 0%
Workweek Mon-Fri
Hours Per Week 35
Workday
From 9 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
County Albany
Street Address 80 South Swan Street
City Albany
StateNY
Zip Code12247
Duties Description The New York State Senate seeks a proactive problem-solver with strong writing skills to join the Senate Services Department to enrich the content they provide to members and all New Yorkers.
Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types, and proofreading articles before publication. If you're familiar with producing online content and have an eye for detail, we'd like to meet you. Ultimately, you'll deliver quality writing pieces that appeal to our audiences, attract engagement, and boost brand awareness.
This individual will be responsible for developing effective branding, marketing, and public outreach content as well as creating collateral materials that align with the Content Management Systems's (CMS) overarching communication goals. The Content Writer uses communications consulting, research, interviews, journalistic skills, and storytelling to advance CMS's goals and objectives. The candidate will need to standardize messaging across various platforms to promote a unified communications approach.
Responsibilities in this dynamic role include:
* Research industry-related topics (combining online sources, interviews and studies)
* Write clear content to promote our members, their districts and state resources
* Proofread and edit posts before publication
* Submit work to editors for input and approval
* Coordinate with relevant departments and stakeholders to illustrate materials
* Ensure all-around consistency (style, fonts, images and tone)
* Update website content as needed
Minimum Qualifications The ideal candidate will possess the following skills and competencies:
* Proven work experience as a Content Writer, Copywriter or similar role
* Portfolio of published articles or written work
* Experience doing research using multiple sources
* Familiarity with web publications
* Excellent writing and editing skills in English
* Ability to meet deadlines
* Bachelor's degree in marketing, communications, English, journalism, or closely related field
* Two or more years of professional writing experience.
* Familiarity with digital communications techniques, including social media, is desired
* Consistent and reliable attendance
The most successful candidate must demonstrate:
* Candidates must have strong writing skills
* Willingness to learn new communications platforms and adjust your writing as needed is essential
* Strong organizational skills and the ability to prioritize workload to meet tight deadlines
* Strong attention to detail while retaining the ability to see the bigger picture
* Initiative to identify opportunities for improvement
* Excellent communication skills (written and verbal) with the ability to clearly communicate matters to all levels of management
* To be successful in this position, the Writer will need to have strong customer interaction skills and a demonstrated ability to work with various stakeholders across multiple tasks
* Experience developing and delivering compelling, informative and well written prose is a requirement
* The ideal candidate is a self-starter, proactive problem-solver and action-oriented team player with previous experience translating complex information into plain language
* They must be committed to providing superior service, poised in a fast-paced environment and have a positive and flexible attitude
* Bilingual preferred but not required
Additional Comments This full time position is based in Albany, Monday through Friday. Salary range is $40,000 to $50,000, commensurate with experience and education.
Interested candidates should submit a cover letter, two writing samples, and a resume to *****************. Submissions without all four items will not be considered.
This recruitment will remain open until filled.
Benefits:
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Parental leave
* Retirement plan
* Tuition reimbursement
* Vision insurance
* Wellness Program
The New York State Senate is an Equal Opportunity employer that values a diverse and equitable workplace. We do not permit discrimination based on race, age, creed, color, religion, gender/sex, military status, sexual orientation, marital status, familial status, national origin, predisposing genetic characteristics, or physical or mental disability, domestic violence victim status, arrest/criminal conviction record, pregnancy and related conditions, gender identity or expression, sexual harassment, immigration status, or hair texture or protective hair styles.
Some positions may require additional credentials or a background check to verify your identity.
Name Hiring Coordinator
Telephone n/a
Fax n/a
Email Address *****************
Address
Street 80 South Swan Street
City Albany
State NY
Zip Code 12247
Notes on ApplyingInterested candidates should submit a cover letter, two writing samples, and a resume to *****************. Submissions without all four items will not be considered.
IT Banking Business Analyst-LoanIQ
Technical writer job in Albany, NY
We are seeking an experienced Business Analyst to join our Commercial Lending technology team. This role will work closely with cross-functional stakeholders to optimize application capabilities and streamline business processes. The Business Analyst will drive requirement gathering, solution design, testing coordination, and production support for Commercial Lending and related lines of business.
Key Responsibilities
* Proven 5+ years of experience as a Business Analyst within the financial services industry, preferred with Loan IQ.
* Understand functional and non-functional requirements.
* Strong understanding of loan servicing processes and the Loan IQ data model.
* Experience with Loan IQ table maintenance, deal setup, accruals, fees, payments, and general ledger accounting.
* Translate business needs into clear technical requirements and communicate them effectively to development teams
* Good experience in Data Analysis, Data Mapping
* Participate in and/or lead user acceptance testing (UAT) to validate functional accuracy, data integrity, and user experience.
* Serve as a liaison between business users and technical teams, providing clarifications and governance throughout the development lifecycle.
* Need strong SQL and analysis skill to data mining and analysis of Business Problems
* Manage requirement walkthroughs with business stakeholders and ensure timely signoffs.
* Proficient in Microsoft Office Suite, especially Excel and Visio.
Preferred Qualifications:
* Knowledge of Loan IQ functions , integration capabilities , LoanIQ API
* Familiarity with Loan IQ upgrade projects or migrations
#LI-BS2
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $70,000.00 - $120,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 12/27/2025
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
#LI-Remote
Auto-ApplyTechnical Writer, Patient Content
Technical writer job in Day, NY
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
This is a hybrid role, onsite 3x/week in Pittsburgh, PA (Robinson Township), New York City (Flatiron District), or St. Louis (Chesterfield), MO locations.
The Patient Services Operations team is central to advancing our mission to provide affordable care and deliver an exceptional patient experience. We are seeking a Technical Writer to join our Knowledge Management & Communications team. You would be responsible for all patient-facing content within Patient Services Operations. As we redefine how patients access and manage their medications, we need communicators who can make complex healthcare information clear, compassionate, and actionable. This is an ideal opportunity for a detail-oriented communicator who thrives on translating complex processes into clear, empathetic, and actionable content that empowers patients and drives consistency across all touchpoints.
What You'll Do
Serve as the primary point of contact for all patient-facing support content, including Help Center articles, IVR messaging, and macros.
Write Help Center articles that empower patients with self-service, and train and optimize our AI Agent to better support customers.
Design a Help Center structure that is intuitive and easy to navigate.
Craft sample messaging that accelerates our agents' ability to support patients across all communication channels.
Design AI-ready content by structuring information that supports conversational AI, ensuring accuracy, clarity, and alignment with patient needs.
Keep content fresh and relevant by implementing processes that ensure materials reflect evolving team needs, business functions, product details, and program changes, and that updates flow into the AI Agent's training data.
Audit and refine Help Center content to maintain consistency, accuracy, and trustworthiness across all channels.
Maintain and refine a style guide to define best practices for creating patient-facing content.
Collaborate with Marketing, CRM, and Digital Experience teams to drive content consistency across all channels and alignment with BlinkRx's brand.
What You'll Need
Bachelor's degree with 5+ years of experience in Technical Writing, Content Strategy, Knowledge Management, Communications, or related field. Healthcare experience is a plus.
Demonstrated experience with technical writing and ability to provide work samples. Experience writing for AI Agent training is a plus.
Familiarity with AI conversational design, prompt writing, or training AI systems with structured content.
Strong ownership mentality and high-quality standards. You will be responsible for all of our team's patient-facing content.
Experience developing and following style guides and tone of voice standards.
Strong analytical skills and ability to translate raw data and feedback into clear, actionable content improvements.
Exceptional attention to detail.
Contact center or customer support content experience is a plus.
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Auto-ApplyStaff Technical Writer
Technical writer job in Day, NY
Viam helps companies unlock the power of AI, data and automation in the physical world. We provide a single platform for engineers of all disciplines to solve problems together and build solutions that are fast and future-proof. Viam powers solutions across robotics, food and beverage, climate tech, marine, industrial manufacturing, and more. Founded in 2020 by former MongoDB co-founder and CTO Eliot Horowitz, Viam is headquartered in New York City.
Role summary
As a Staff Technical Writer, you'll own the quality and consistency of Viam's developer-facing documentation. Your work spans all four documentation types: reference docs, explanations, tutorials, and how-to guides. You'll transform rough drafts, working code, and technical walkthroughs into polished, publishable content that helps developers understand and adopt Viam. You'll also develop docs from scratch through close collaboration with product engineering teams.
What you'll do
Write and edit documentation that helps developers integrate Viam into their projects, from first API call to production deployment
Maintain documentation standards and style guidelines that ensure consistency as content scales
Contribute to and improve our documentation toolchain, including our Hugo framework, GitHub Actions workflows, and Vale linting configuration
Review code samples for accuracy and clarity, working with engineers to resolve issues
Contribute to information architecture decisions-how content is organized, navigated, and discovered
Ensure documentation stays current as the platform evolves, identifying gaps and outdated content proactively
Build robots and write programs using Viam yourself-we believe the best documentation comes from firsthand experience with the platform
What you bring
Experience writing documentation for developers, with a portfolio that demonstrates your ability to explain technical concepts clearly
Enough technical fluency to work through tutorials independently, run code samples, and identify errors-you don't need to be an engineer, but you need to be technically curious and comfortable at the command line
Experience with docs-as-code workflows: Git, Markdown, static site generators (Hugo experience is a plus)
Familiarity with documentation automation-linting tools like Vale, CI/CD pipelines, GitHub Actions, or scripting to improve workflows
Strong opinions about what makes documentation good, backed by experience seeing what works and what doesn't
The ability to give and receive editorial feedback constructively
Experience or genuine interest in working with physical hardware-you'll be building robots as part of this job
Experience with robotics, IoT, or industrial automation is a plus but not required
In 3 months
You understand the Viam platform and feel comfortable assembling robots based on tutorials and writing small programs for robots with our SDKs
You are comfortable with our toolchain and have started contributing improvements to our workflows
You are comfortable discussing the product with our engineers for documentation purposes
You have shipped polished documentation for at least one major platform feature
You've completed significant revision of a section of docs.
In 6-12 months
You are continuing to revise and improve the Viam documentation
You are improving the documentation based on qualitative and quantitative data
You are building out or curating content to enable developers without hardware experience to use Viam
You have established documentation standards that scale as the team and content grow
You have made measurable improvements to our documentation infrastructure and automation
The starting salary range for this role is $165,000 - $235,000/year.
Full-time Benefits:
Viam's base salary range for this role is posted above. Your exact offer will vary based on factors, including experience level, skillset, market location, and balancing internal equity relative to peers at the company. We recognize that the person we hire may be less experienced, or more senior, than this job description as posted. In these situations, the updated salary range will be communicated to you as a candidate. In addition to cash compensation, Viam offers a comprehensive Total Rewards package that includes equity grants, health benefits, and more.
100% covered medical/dental/vision insurance plans, commuter benefits
25 days paid vacation and generous holiday observances
Free lunch every day that you're in the office
One Medical Membership
Citi Bike memberships
Monthly wellness stipend to be used for a variety of fitness-related items like gym memberships, fitness classes, fitness equipment, and more
Paid parental leave
Reproductive Health Benefits, including Fertility Benefits and Abortion Access Travel Benefits
Values:
Vision Driven
Collaborate Openly
Act Decisively
Succeed Through Diversity
Hold Ourselves Accountable
Lead with Curiosity
To all recruitment agencies: Viam does not accept unsolicited agency resumes or calls from recruitment agencies or search firms. Please do not forward resumes to our jobs alias or Viam employees. Viam is not responsible for any fees related to unsolicited resumes.
Auto-ApplyRegulatory Technology Business Analyst
Technical writer job in Day, NY
We are seeking a seasoned Senior Business Analyst with expertise in U.S. regulatory reporting and trade surveillance to lead business analysis efforts for strategic and BAU initiatives. The role requires a strong understanding of the U.S. regulatory landscape (e.g., SEC, CFTC, FINRA) and surveillance functions related to market abuse alerts and scenarios. The ideal candidate will bridge business needs and technology execution to ensure regulatory compliance and operational efficiency
The ideal candidate will manage the implementation and enhancement of internally built platforms for Regulatory Reporting to the CFTC, NFA, FINRA and SEC, as well as changes to Trade Surveillance platforms such as Scila and SMARTS
Key Responsibilities
* Act as the primary liaison between Compliance, Risk, Operations, and Technology teams for U.S. regulatory reporting and surveillance initiatives.
* Gather and document business / functional requirements for regulatory reports or surveillance use cases.
* Analyse regulatory rules and interpret their application to trading, operations, and reporting workflows.
* Translate complex regulatory requirements into detailed functional specifications and user stories.
* Support the development and implementation of surveillance models and alerts using structured rules or vendor platforms (e.g., SCILA, SMARTS).
* Lead or participate in gap analyses, control assessments, and regulatory change impact assessments.
* Perform data analysis and data quality validation on large datasets across trading, position, and reference data sources.
* Assist with testing and quality assurance as needed on required reporting and surveillance deliveries
* Coordinate functional and user acceptance testing (UAT), defect triage, and production implementation activities.
* Assist in prepare documentation for regulatory submissions, internal audit, and regulatory exams.
* Monitor evolving regulatory requirements and contribute to impact assessments and roadmap planning.
Stakeholder Management
* Liaise with internal teams, such as IT, operations, risk, compliance, and legal, to align project objectives and requirements.
* Facilitate effective communication between business stakeholders, technology teams, and regulatory bodies to achieve project goals
* Communicate project status, risks, and issues to relevant stakeholders and escalate as appropriate
Qualifications Required:
* 7+ years of experience as a Business Analyst in financial services, with a strong focus on U.S. regulatory reporting and/or surveillance.
* Proven experience with one or more U.S. regulatory regimes (CFTC Part 45/43, TRACE, CAT).
* Experience working with trade surveillance tools and market abuse detection logic.
* Familiarity with trade lifecycle events on one or more asset classes (equities, fixed income, derivatives).
* Strong skills in data analysis (SQL, Excel) and working knowledge of reporting tools.
* Excellent communication skills to interface with stakeholders, including Compliance, Legal, Risk, and IT.
* Strong documentation and presentation skills.
Preferred:
* Knowledge of regulatory reporting platforms
* Experience with Agile project delivery, including JIRA, Confluence, or similar tools.
* Prior experience working with vendor surveillance systems or building in-house solutions.
Key Competencies
* Regulatory domain expertise
* Strategic planning and execution
* Stakeholder engagement and communication
* Problem-solving and critical thinking
* Technical knowledge of compliance/ regulatory reporting systems
* Adaptability to regulatory change
This position offers a competitive salary and benefits package commensurate with experience. The role requires collaboration with global teams
Auto-ApplyApex Legends Script Writer
Technical writer job in Day, NY
ProGuides is one of the biggest names in Gaming and Esports YouTube content. Our mission is to inspire, instruct, and connect the next generation of gamers.
The team here isn't like any other media company - in everything we do we have a clear goal of creating quality content that provides value to our fellow gamers around the world. Whether offering personal coaching, educational tip videos, or inspirational web content, we want to help gamers improve in and out of their game.
Position Information
ProGuides is looking for a talented high level gamer experienced with writing and creativity to write scripts for our Apex Legends channel content. The writer will research, and write scripts with occasional script revisions with talent producer. Writer is expected to stay up to date on Apex Legends meta, community discussions, and professional tournament standings as well as maintain a high rank in the game.
What we're looking for
A high level Apex Legends Player
Great writing skills. (College experience preferred, but willing to accept anyone with amazing skills)
Willing to work in a fast paced team of eSports veterans
Someone with a drive to produce amazing content
What we offer
Experience in the eSports industry with an established brand
Steady work, and opportunities to grow
125$/script. Scripts are anywhere from 1200-2200 well crafted words.
If you're interested, apply with your relevant experience and we'll be in touch to give you a topic to submit a test script for.
Staff Writer
Technical writer job in Washington, MA
VTG is seeking a Mid-level Staff Writer/Program Analyst to support our Navy customer located at the Washington Navy Yard. The position is expected to be onsite 5 days/week. Due to available seating, a hybrid or alternate worksite could change the requirement of 5 days a week at primary customer site. The requirement is to provide dedicated, timely professional support services to Naval Sea Systems Command (NAVSEA) Director, Office of Corporate Communication Team by assisting the team by authoring feature and straight news writing products and provides editorial support directed to a wide range of audiences; including: Members of Congress, Department of Defense (DOD), industry stakeholders and the general public. Products include but are not limited to: reports, fact sheets, press releases, website or social media and brochures. Consults with appropriate subject matter experts to ensure information is presented accurately.
What will you do?
* Proactively and re-actively respond to short and long-term asking from NAVSEA Leadership coordinating with stakeholders, to provide quality on time communication products to include speeches, metrics, SOP's, point papers, articles, communication plans, and analysis.
* Provide support in NAVSEA communication strategies and initiatives to assess data and metrics to make recommendations on gathering, filing, controlling, and maintaining data for rapid use.
* Will lead or contribute to strategic initiatives to define and assess NAVSEA processes, data and metrics, and resources associated with improving and optimizing planning, execution, and oversight. The scope includes developing and implementing strategic initiatives that focus on improved business practices as well as improved data utilization; work package definition, and planning; messaging and tasker responses; and program execution processes.
* This individual shall possess strong analytic and strategic thinking skills as a basis for strategic planning and knowledge management.
* Provide analytical support to include Flag level strategy planning, communication approaches, brief development, knowledge management, and process improvement.
* Authors feature and straight news writing products and provides editorial support directed to a wide range of audiences; including: Members of Congress, Department of Defense (DOD), industry stakeholders and the general public. Products include but are not limited to: reports, fact sheets, press releases, website or social media and brochures. Consults with appropriate subject matter experts to ensure information is presented accurately.
* Excellent oral and written communication skills, with proven ability to communicate effectively with senior military and civilian leadership (i.e.: Flag level and SES Level).
Do you have what it takes?
Required Skills:
* Bachelor's Degree in English or Communications, or related field.
* At least four (4) years of experience in civilian or military experience in corporate ocmmunications.
* Experience with current Navy communication styles and writing for DOD.
* MS Suite skill - Specifically Power Point, Word, Access, and Excel.
* Proactive and excellent customer service with management experience.
* Must have an active DoD Secret Clearance and sustain one
* Experience to write and edit news copy (articles, social media posts, et cetera) according to Navy and Associated Press Stylebook.
* Experience to synthesize complex ideas and initiatives into easily understood communications for a variety of audiences.
* Experience in managing small and largescale projects that contribute to a larger strategic communications plan.
* Experience to manage competing priorities under strict deadlines while maintaining a high level of attention to detail; experience to work effectively with NAVSEA's senior leaders in a high profile and demanding office.
* Experience with NAVSEA, Congress, the Navy and Department of Defense.
Preferred Skills:
* NAVSEA/NAVY Legislative, Congressional, Public Affairs and speech writing experience.
* Some travel will be required (up to 10%)
* SharePoint knowledge management experience a plus
This position is contingent upon contract award
Pay Range: VTG's estimated starting pay range is $70,000-$100,000 annually, which is a general guideline for the geographic location. When extending an offer, VTG also considers work experience, education, skill level, market considerations and may possibly include contractual requirements which may cause an offer to fall outside of this range.
Auto-ApplyTechnical Writer
Technical writer job in Albany, NY
In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.
Job Description
As a Senior Software Technical Writer, you will write, revise, and edit content for our CIMPLICITY 9.5 automation software product release.
This includes video, webhelp, and online content for our CIMPLICITY product.
In addition, this may also include researching, planning, and estimating tasks.
You will also be responsible for coordinating approvals of technical and peer reviewer feedback, per company's ISO standards, and adhering to format, content, and style guidelines -- giving consideration to usability and ensuring accuracy, consistency, and quality.
You will actively participate in daily Scrum stand-up meetings, weekly planning, and review meetings.
Qualifications
The following skills are desired:
the Madcap Flare authoring tool,
Familiarity with Industrial software,
Ability to work closely with Subject Matter Experts (SME) to "translate" complicated technical concepts into understandable content that helps our customers,
Familarity with Rally,
and Screencasting Skills.
Additional Information
Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
Valorant Script Writer
Technical writer job in Day, NY
ProGuides is one of the biggest names in Gaming and Esports YouTube content. Our mission is to inspire, instruct, and connect the next generation of gamers.
The team here isn't like any other media company - in everything we do we have a clear goal of creating quality content that provides value to our fellow gamers around the world. Whether offering personal coaching, educational tip videos, or inspirational web content, we want to help gamers improve in and out of their game.
Position Information
ProGuides is looking for a talented high level gamer experienced with writing and creativity to write scripts for our Valorant channel content. The writer will research, and write scripts with occasional script revisions with talent producer. Writer is expected to stay up to date on Valorant meta, community discussions, and professional tournament standings as well as maintain a high rank in the game.
What we're looking for
A high level Valorant player, immortal+ preferred
Great writing skills. (College experience preferred, but willing to accept anyone with amazing skills)
Willing to work in a fast paced team of eSports veterans
Someone with a drive to produce amazing content
What we offer
Experience in the eSports industry with an established brand
Steady work, and opportunities to grow
125$/script. Scripts are anywhere from 1200-2000 well crafted words.
If you're interested, apply with your relevant experience and we'll be in touch to give you a topic to submit a test script for.