The key experience interests are:
IT Business Analyst -
Requirement gathering (Certifications in CBAP would be a plus)
Tracing requirements to test cases
Leading meetings in a very organized manner
Critical thinking / problem skills
Customer relationship experience and vendor relationship experience.
IT Analyst
Customer relationship building
Managing service partners to application support SLAs
Reporting to customers status of portfolio
Number of apps
Incident status
Health of environment
Roadmap collaboration
Critical thinking / problem skills
Required Qualifications for Position
Bachelor s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts
3 - 4 years experience in application, services or application analysis, deployment and support
Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager
Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions
Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly
Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis
Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills
Willing to travel to NiSource business unit or Service Provider locations, as needed
NiSource business operations knowledge
2+ year s experience working with support vendors and a software support environment
Knowledge of ITIL processes and metrics
$65k-89k yearly est. 1d ago
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Tech Business Analyst Staff - Lead
American Electric Power Company, Inc. 4.4
Technical writer job in Columbus, OH
Job Posting End Date 01-17-2026 Please note the job posting will close on the day before the posting end date. Working within Waterfall or Agile frameworks, a Business Analyst will work with a variety of disciplined focused team members all working toward a common goal of delivering value with quality and scale. Responsible for collaborating with other Job Families such within Technology and across our business partners to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices. Independently performs advanced business and project analysis for the most complex and largest projects.
Job Description
ESSENTIAL JOB FUNCTIONS:
Responsibilities include the following for large projects and/or enterprise programs Leads business analysis on strategic enterprise projects across the organization Partners with Enterprise Architecture to adopt a framework to transition artifacts between disciplines throughout the operating model and across the enterprise Establishes enterprise business analyst skill set (experience in multiple business domains) Utilizes significant experience planning and facilitating analysis workshops with multiple stakeholders.
Demonstrates the core competencies of innovation (creative thinking, problem solving, synthesis/reorganization, collaboration, etc).Formulates business strategies, operations, and opportunities to develop technology capability roadmaps that are aligned with organizational business roadmaps Develops and implements business analysis standards and ensures compliance with standards.
Creates and communicates capabilities and scope plans to all levels of business technical staff.Leads the Community of Practice for business analysis Coaches, mentors, and trains less experienced business analysts across the enterprise.
Provide an expert level of process redesign and support including using tools, responding to user questions, problem diagnosis, recognition and solutions for process improvements, research, troubleshooting, tracking and resolution.Research best practices to develop innovative solutions for complex process improvement efforts or business needs.
Responsible for business unit relationships and overseeing, managing and leveraging the entire life cycle of information technology investments in systems for multiple departments or a small business unit - from defining and targeting the investment mix, to planning the portfolio structure and packaging, to communicating the portfolio plan and define actionable items to achieve results.
Plays the key role in the strategic planning process for the IT organization, acting as a lead advisor to senior business leaders, the IT leadership council, and governance committee.
Works with and advises these individuals and groups on how enterprise priorities link to technology investments, and the risks and benefits of specific portfolio activities.Guides the IT organization and other stakeholders to develop, prioritize, and execute the information technology and business portfolio plan.
Analyzes portfolio performance, and promotes changes in investment mix to achieve goals.
Executes opportunities for optimizing information technology portfolio performance to lower cost of ownership and provide a competitive advantage to the business.
Nice to Have:
Workday Experience (3-5 years)
MINIMUM REQUIREMENTS:
Tech Business Analyst Staff (SG 9):
Education: Bachelor's degree in computer science, information systems, business or related field of study; Or associate's degree in computer science or related field of study with 2 years of relevant work experience; Or High school diploma/GED with 4 years of relevant work experience.
Experience: In addition to any experience required above, 10 years of relevant work experience is required.
Tech Business Analyst Lead (SG 10):
Education: Bachelor's degree in computer science, information systems, business or related field of study; Or Associate's degree in computer science or related field of study with 2 years of relevant work experience; Or High school diploma/GED with 4 years of relevant work experience.
Experience: In addition to any experience required above, 13 years of relevant work experience is required.
WHAT YOU WILL GET:
Tech Business Analyst Staff (SG 9): $112,869 - $146,730
Tech Business Analyst Lead (SG 10): $132,562 - $172,333
OTHER REQUIREMENTS:
Strong Communication Skills.
Compensation Data
Compensation Grade:
SP20-009
Compensation Range:
$116,255.00 - $172,331.00
The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
$132.6k-172.3k yearly 8d ago
Technical Writer (39831)
Idealforce
Technical writer job in Columbus, OH
IDEALFORCE has a CONTRACT position available immediately for a TechnicalWriter to join our customer in Columbus, OH. Client prefers to do onsite interview.
Job Description
• Working with Finance and IT to create various documentation for existing systems.
• Create User Manuals and Tutorials for end-users for IT applications.
• Revise existing IT documentation as needed.
• Strong communication skills: both written and spoken.
• Work with Application Team members to enhance their understanding of end-user and technical documentation.
• Ensure messages and terminology is consistent across all written materials.
• Working with the PMO as needed for various documentation.
Qualifications
• 5+ years of experience as a TechnicalWriter.
• 4 year College degree or equivalent.
• The ideal candidate would have the technical qualifications specified below
• Develop, enhance, and maintain user documentation for multiple applications including documentation required for the operations provider.
• Develop on-line source documentation as appropriate.
• Maintain documentation libraries and subscription lists.
• Identify, create, revise, and maintain documentation and templates needed by the team.
• Ensure appropriate control access/use of documentation materials.
• Maintain application and user documentation.
• Ensure messages and terminology is consistent across all written materials.
• Research and complete documentation service requests.
• Communicate and work with customers and other Client Telecommunications personnel as necessary.
• Work with Application Team members to enhance their understanding of end-user and technical documentation.
• Communicate accurate and useful status updates.
• Review and prioritize documentation service requests.
• Determine procedures for use of on-line documentation tools and version control documentation as appropriate.
• Educate both business and technical groups on the essential need for developing and using standard documentation for all processes.
• Organize and prepare work effectively to facilitate proactive resolution of problems, rather than reactive.
• Research problems before approaching Team Lead for assistance.
• Assist the Application Team Lead in monitoring budget by providing estimated-time-to-complete and actuals for assigned tasks.
• Identify and make recommendations around documentation and templates needed by the Application Teams.
• Work with users and other State personnel to ensure that the solutions meet State business requirements.
• Direct the development of accurate estimates for documentation requests/activities as required
• Lead efforts in developing and facilitating implementation of the Documentation team goals and metrics.
• Develop workable, practical, measurable work plans defining activities, schedules and tasks with Team Leads.
• Review and understand the Application Teams work plan.
• Anticipate and resolve issues specific to the team.
• Determine time estimates and schedule for own work and resolve issues in a timely manner.
• Identify and track issues, risks and action items.
• Follow quality standards.
• Review and approve procedures for use of on-line documentation tools as appropriate.
• Identify business and technical documentation needs not currently addressed.
• Own documentation libraries and subscription lists.
• Promote the need for developing and using standard documentation for all processes within the organization.
• Perform detailed reviews of interim and final tasks as appropriate.
• Oversee processing of service requests.
• Develop and manage short and long-term documentation plans and schedules.
• Understand work requests/needs within Application Teams
• Manage the accomplishment of delivery metrics in support of contractual obligations in the areas of service delivery, on time performance.
• Work with Team Leads and Group Leads to set documentation goals.
Technical Skills:
• Microsoft Word, PowerPoint
• Microsoft Excel
• Visio
• Must have strong communication skills; both written and spoken
• Must have ability to work in a team environment
Additional Information
Additional Information :
- "All your information will be kept confidential according to EEO guidelines".
- All candidates who are authorized to work in US are encouraged to apply.
- Candidates must clear the Background check prior to commencing the assignment.
THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
$50k-68k yearly est. 60d+ ago
Technical Writer_Multiple positions
360 It Professionals 3.6
Technical writer job in Columbus, OH
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Job Description
We are looking to fill multiple positions for TechnicalWriters in ColumbusOH.
Qualifications
Atleast 2 years of relevant experience in Technical Writing is required.
Additional Information
Webcam interview is acceptable.
$45k-58k yearly est. 60d+ ago
Technical Writer - Contract to Hire
Exceptional Innovation 4.0
Technical writer job in Westerville, OH
Exceptional Innovation is relentlessly focused on discovering, developing and delivering innovative solutions that connect our customers to the people they serve through the advanced use of technology. With our reach, range and resources, we provide our customers a universal platform for driving their vision into their markets using consistent and reliable entertainment and connectivity services. Our solutions leverage the platform to assist our customers in making intelligent decisions to actively engage and inspire the people they serve. Exceptional Innovation has more than 30 years' experience and operates in the key strategic geographies of the USA, Central and Latin America, Europe, Asia, South Pacific, the Middle East and Africa, supporting more than 485,000 guest rooms.
Job Description
We are currently searching for an experienced, full time, Contract TechnicalWriter to join our rapidly growing team! You will help prepare technical and non-technical documentation and communicate complex and technical information to international audiences with a diverse technical skill set. This position requires the ability to learn new subjects quickly and write accurate and detailed documentation targeted to the right level of technical skills. A candidate should have experience and a working knowledge of networking, APIs, web servers, databases, CMS platforms, and other related topics. The role will work closely with engineering, product management, customer support, sales engineering, and other cross-functional teams on an international scale.
Job Duties:
Write new documentation and update current documentation that is targeted to the appropriate audience.
Identify topic gaps in current documentation and propose guides to fill those gaps
Work with other writers and subject matter experts in collaborative environment
Edit and review content created by others for technical accuracy and clarity
Contribute to plans for creating new guides and editing existing documentation
Develop and provide support for professional and user-friendly templates and forms that increase efficiency, consistency, and corporate identity
Serve as liaison between development team and applicable operations team in the creation tools to support products
Ensure quality standards and consistency in language, visuals, graphics, and format
Use a variety of tools to create the materials necessary for the appropriate audience.
May be responsible for other projects and responsibilities as assigned.
Qualifications
Experience Required:
Experience writing technical documents for a software company (3 - 5 years)
Working knowledge of technical concepts such as networking, infrastructure, programming concepts and tools
Ability to handle a fast paced environment, and the flexibility to adapt quickly to changing business needs
Outstanding editing and proofreading skills
Experience working in agile environment
Excellent organizational, interpersonal and problem solving skills
Experience utilizing variety of tools
Additional Information
We offer a competitive salary and excellent benefits including health, dental, vision, 401K, Paid time off and much more.
Apply today and we'll review your qualifications to see if you might be the next great member of our team.
$44k-58k yearly est. 1d ago
Technical Writer/Content Design Senior Associate
JPMC
Technical writer job in Columbus, OH
Join our team and make a significant impact through innovative content design and technical writing, driving customer confidence and satisfaction. Help shape user experiences across our products and services in Engineering Services & Platforms.
As a TechnicalWriter/Content Design Senior Associate in Engineering Services & Platforms, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in technical writing and content design principles, you will plan, create, and structure product content within a user experience design framework. Collaborate with cross-functional teams to ensure narrative consistency, influencing product design, architecture, and functionality.
Job Responsibilities
Design and develop comprehensive product documentation, including conceptual overviews and step-by-step user guides.
Implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
Collaborate with cross-functional teams including Product Managers and Engineering teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.
Translate complex technical information into simple, accurate, engaging content that adapts to various audiences.
Create content taxonomies to refine content organization and structure, incorporating user feedback for continuous improvement.
Adopt brand voice and style to produce clear, concise, and engaging content that communicates complex concepts effectively.
Champion user-centers documentation by systematically gathering, analyzing and implementing customer feedback to continuously improve content effectiveness.
Required Qualifications, Capabilities, and Skills
3+ years of experience in technical writing, or equivalent expertise in editing and writing, with a focus on digital products and platforms.
Experience in creating content architectures, storytelling, and clear and concise writing.
Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.
Experience with iterative design techniques, incorporating user feedback for continuous improvement.
Proficient technical literacy in content platforms and understanding their impact on user experience.
Adaptive learner in new financial services products and offerings.
Preferred Qualifications, Capabilities, and Skills
Experience writing and editing on screen content and user guides.
Experience with content as code and Markdown.
Adaptability and resilience in fast-moving environments with the ability to manage multiple documentation priorities.
Strong customer advocacy mindset with the ability to anticipate developer needs, identify gaps, and champion documentation improvements that directly address user pain points.
$50k-68k yearly est. Auto-Apply 10d ago
Business Analyst II/Tech Writer
Foxhole Technology, Inc. 4.0
Technical writer job in Columbus, OH
Job Title: Business Analyst II/Tech Writer
Position Type: Full-time
Clearance Level: Secret
Foxhole Technology provides robust cybersecurity and IT support capabilities for federal civilian and defense agencies. A recognized leader in navigating technology and security challenges, Foxhole delivers mission-focused innovations to answer evolving and complex needs. Our talented employee-owners provide agile, scalable services and solutions that solve operational gaps, operate critical systems, and protect and secure the enterprise - across the organization and around the world.
Foxhole Technology is seeking a Business Analyst II/Tech Writer to support cyber sensing development and defense activities within a secure Department of Defense (DoD) environment. This position offers valuable hands-on experience across the DoDIN and multiple platforms and tools, making it ideal for candidates with a foundational understanding of IT operations and a strong interest in cybersecurity and system maintenance.
Job Description
Provide support to contract management and control planning, contract reporting, Technical Interchange Meetings, Technical Exchange Meetings, Transition Implementation Planning, and Risk Management.
Support governmental professional management, consulting and administrative service support for business functions involved in the internal programming and execution process.
Assist with the development of external project reports, which includes, but is not limited to: monthly program reviews, quarterly program assessments, and other reports related to project management.
Prepare executive reports and briefings for various projects.
Conduct and monitor data calls for various divisions and offices.
Provide deliverable tracking, review deliverables, and provide guidance for improvement.
Support data collection activities.
Analyze programmatic data; report findings and conduct process improvement evaluations.
Provide professional service support to the development of strategic guidance and internal procedures and policies for business and routine non-technical operations.
Provide professional service support to assist with administrative functions to include, but not limited to: document preparation, scheduling, record keeping, recording minutes, after action reports, preparing travel orders, reserving Government facility meeting space, office supply and inventory, preparing briefing packages, property control, information research and archival, data entry, project coordination, and control activities.
Provide technical expertise for the Operations and Maintenance (O&M) of the deployed software and sensors systems.
Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses.
Coordinates the display of graphics and the production of document.
Ensures content is of high quality and conforms to standards.
Gather, translate, and compose technical information into clear, readable documents for use by both technical and non-technical personnel.
Develop and maintain system, programming, security authorization, and operations documentation, procedures, and methods.
Produce workflows, design diagrams and drawings both at the business level and SOP technical level.
Provide and coordinate documentation services and ensure the accuracy of technical documentation. Draft and finalize IT documentation, including technical specifications, user manuals, installation guides, and operating manuals in the style and format required by the task.
Support the program's SharePoint project site by designing, constructing the site using corporate standards and managing all project documents in conjunction with the Program Manager (PM) and Configuration Manager.
Maintain the document library by updating the documents and keeping track of version controls.
Manage and maintain documentation standards (processes and style standards).
Develop contractually required deliverables by working with the PM, Technical Lead, and developers and submit deliverables to customers per an agreed upon delivery schedule. Manage storing of all deliverables and keep track of the deliverable inspection memos from customers.
Meet with customer representatives, vendors, program management staff, or government/contractor/ Subject Matter Experts (SME) to establish technical specifications, SOPs, workflows and other related program documentation as required.
Develop training material for the user community as new functionality is released
Support the PM with meeting minutes, status reports and other tasks as requested
Assist in the administration of project deliverables and provide editorial review for the final products
Minimum Requirements
Minimum Security Clearance: Active Secret clearance.
Minimum of 3+ years of experience as a Business Analyst/Tech Writer
Expertise in the development, operation, maintenance, and management of electronic business tools.
Experience in supporting the procurement process, such as assisting with market research and research for various justifications, determinations, and findings.
Working knowledge of Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft SharePoint, and Adobe Acrobat
Basic MS Visio skill sets to create workflows and diagrams
Ability to work on multiple documents under tight deadlines
Highly organized, proactive, and collaborative
Basic knowledge of managing operating systems, user permissions, and file structures
Ability to follow structured processes and maintain clear documentation.
Strong interest in learning and contributing to a mission-driven, security-focused team
Desired Experience/Certifications
BS Degree in a related Field
Familiarity with either Windows Server or Linux systems
Knowledge of DevSecOps principles, automation, test integration, and scalable deployment architectures
More Information
#MON
At Foxhole Technology, we are committed to pay transparency as required by law, for our applicants and employee-owners. The salary range for this position is $70,000-$78,000. Actual compensation will be determined based on a number of factors as permitted by law.
Foxhole Technology offers a competitive benefits package for our employees and their dependents, including health, dental, and vision care, paid leave, retirement plans (401K, Roth, and ESOP), life and disability insurance, flexible spending accounts, and education and training assistance.
Requirements of position: Think analytically, effective verbal and written communication skills, make decisions, observe/remember details, interpret data, concentrate on tasks, adjust to change, handle stress/emotions. Regular attendance, maintain work schedule, attend meetings, meet deadlines, keyboard/type, handle confidential information, use math/calculations, stay organized, operate office equipment, may direct others. Must be able to see, have eye/hand coordination, and lift up to 10 lbs. May be exposed to dust/dirt, humidity, and noise.
Foxhole Technology is an Equal Opportunity Employer and makes hiring decisions without regard to race, color, religion, sex (including pregnancy, childbirth and sexual orientation), national origin, age, disability, genetic information, military/veteran status, or any other protected class.
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$70k-78k yearly Auto-Apply 17d ago
Proposal Writer
ANS
Technical writer job in Columbus, OH
Job DescriptionANS is one of the fastest growing consulting engineering firms in the US. We've been voted Best Places to Work, ranked in the Top 10 the Hottest Firm in the US by Zweig Reports, and in the Top 250 for the 2024 Inc. 5,000 for our 1,748% 3-Year Growth. Our team is dynamic, energetic, and allergic to bureaucracy in our goal to solve problems and get things done. We're data and metric driven, and we frequently question the “why” to build better processes.Position OverviewANS is seeking a skilled and detail-oriented Proposal Writer to lead the preparation and development of high-quality proposals, qualifications packages, and related business development materials. The Proposal Writer will collaborate with engineers, project managers, and business development professionals to craft compelling proposals that align with client needs and ANS expertise.Key Responsibilities
Proposal Development: Write, edit, and format technical and non-technical content for proposals, ensuring compliance with RFP/RFQ requirements.
Content Management: Maintain and update proposal templates, project descriptions, and resumes to streamline proposal preparation.
Collaboration: Work closely with subject matter experts, marketing teams, and leadership to gather technical input and tailor content for each opportunity.
Deadline Management: Coordinate multiple proposals simultaneously, ensuring all deliverables meet strict submission deadlines.
Quality Assurance: Review proposals for accuracy, clarity, consistency, and alignment with branding and messaging standards.
Market Research: Support business development efforts by researching potential clients, competitors, and industry trends to improve proposal effectiveness.
Process Improvement: Identify ways to enhance the proposal development process, including automation, organization, and efficiency improvements.
Qualifications
Bachelor's degree in English, Communications, Marketing, Business, or a related field.
3+ years of experience in proposal writing, preferably within the engineering, construction, or professional services industries.
Strong writing, editing, and proofreading skills with attention to detail.
Familiarity with government and private-sector RFP/RFQ processes.
Ability to manage multiple deadlines and work under pressure in a fast-paced environment.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe InDesign (preferred).
Excellent organizational and project management skills.
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Why Join ANS?Opportunity to work on impactful projects in a growing company.Collaborative and supportive team culture.Competitive salary and benefits package.Career growth opportunities within the company.
If you are a motivated writer with experience in proposal development and a passion for helping a company grow, we encourage you to apply!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$51k-78k yearly est. 19d ago
Proposal Writer
Nenni and Associates
Technical writer job in Columbus, OH
Functions
The Proposal Writer will handle the creation and delivery of proposals (RFPs, RFQs, RFIs), grants, and PowerPoint presentations. This role also involves developing marketing materials and executing a range of marketing activities to enhance the company's service promotion.
Essential Position Functions
Prepares, writes, and edits content for items such as RFPs, RFQs, RFIs, and grants.
Gathers information from client websites. Distributes and creates a timeline for completion. Builds documents and provide writing support, package submittals, answers sub-requests from clients, and insurance and bond requisitions as needed for proposals and grants.
Maintains and creates marketing information/resources, including case studies, project photos, reference letters, team resumes/bios, pre-and post-project information template, project analytics spreadsheet, brochures, presentations, photographs, files, and proposal database.
Manages the printing and binding of large sales documents including RFPs, IGAs, Install Agreements, GSAs, and Presentations.
Writes content for press releases, email campaigns, intranet, webinars, presentations, client videos, marketing collateral, social media, and other marketing-related initiatives.
Prepare and submit applications for Local, State, and National Awards.
Oversees the upkeep of the customer relationship management (CRM) database to maintain current information on clients and prospects including identifying duplicate accounts, contacts, and incorrect/undeliverable emails, working with sales to correct the information, and preparing contact lists to be imported into the CRM.
Prepares for and attends trade shows/company-sponsored events (e.g., manage materials for booth, coverage at the booth, check‐in, attendee tracking, and outreach).
Note: The statements contained herein describe the essential functions of this position but should not be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
Non-Essential Position Functions
Other duties as assigned.
Supervisory Responsibilities
None at this time.
Education and Qualifications
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree (B.A.) from four-year college or university; and five years related experience and/or training; or equivalent combination of education and experience.
Three - five (3-5) years of experience and knowledge of the A|E|C industries, specifically Energy Service Companies (ESCOs), is highly preferred.
Experience with Salesforce, HubSpot, QorusDocs, and/or Qvidian is a plus.
Experience in the use of multimedia and creativity software products, especially Adobe Suite software (i.e., Photoshop, InDesign, Illustrator) to design proposals, coversheets, brochures, and advertisements.
Strong understanding of Energy Performance Contracting field is preferred.
Strong project management skills are preferred.
Must be able to travel by car and plane.
Knowledge, Skills, and Abilities
Knowledge of business services and processes is required which can be obtained through intellect, technical inclination, and dedication to gain such knowledge.
Knowledge (Intermediate to advanced) of various operating systems, software products (e.g. MS Office, etc.), is required.
Ability to work independently and efficiently manage time / workload, prioritize tasks. and tactfully negotiate priority with end users.
Ability to work collaboratively with multiple subject matter experts while synthesizing information.
Ability to effectively speak and communicate information and respond to questions from customers and staff.
Ability to work under deadline pressure and extra hours if needed.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to analyze and define problems, collect data, establish facts, and draw valid conclusions.
Ability to write presentations, articles, routine reports, proposals, and correspondence and to calculate figures and amounts such as discounts and percentages.
Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
Certificates, Licenses, Registrations
Valid driver's license.
Benefits
Competitive Compensation.
Paid Holidays, Paid Sick Leave, and Paid Time Off.
Competitive Medical, Dental and Vision Plans.
401k Retirement Plan with Matching Employer Contributions (%).
Employer Sponsored Life Insurance and AD&D Insurance.
Employer Paid Short-and Long Term Disability Insurance.
Continued Education and Trade Certification Sponsorship (Specific Positions).
Work environment
This position requires most of the work to be accomplished in an office environment.
Physical demands
This position requires sitting for periods of time at a computer with the freedom to walk around office when necessary; phone, copy machine, and other office machine use; participate in teleconferences using a headset/earpiece, and lifting to 50 lbs. as needed.
Work authorization/security clearance requirements
Sponsorship is not available for this position.
values diversity and is committed to buil
$51k-78k yearly est. 60d+ ago
Technical Writer/Content Design Senior Associate
Jpmorgan Chase 4.8
Technical writer job in Columbus, OH
Join our team and make a significant impact through innovative content design and technical writing, driving customer confidence and satisfaction. Help shape user experiences across our products and services in Engineering Services & Platforms. As a TechnicalWriter/Content Design Senior Associate in Engineering Services & Platforms, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in technical writing and content design principles, you will plan, create, and structure product content within a user experience design framework. Collaborate with cross-functional teams to ensure narrative consistency, influencing product design, architecture, and functionality.
**Job Responsibilities**
+ Design and develop comprehensive product documentation, including conceptual overviews and step-by-step user guides.
+ Implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
+ Collaborate with cross-functional teams including Product Managers and Engineering teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.
+ Translate complex technical information into simple, accurate, engaging content that adapts to various audiences.
+ Create content taxonomies to refine content organization and structure, incorporating user feedback for continuous improvement.
+ Adopt brand voice and style to produce clear, concise, and engaging content that communicates complex concepts effectively.
+ Champion user-centers documentation by systematically gathering, analyzing and implementing customer feedback to continuously improve content effectiveness.
**Required Qualifications, Capabilities, and Skills**
+ 3+ years of experience in technical writing, or equivalent expertise in editing and writing, with a focus on digital products and platforms.
+ Experience in creating content architectures, storytelling, and clear and concise writing.
+ Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.
+ Experience with iterative design techniques, incorporating user feedback for continuous improvement.
+ Proficient technical literacy in content platforms and understanding their impact on user experience.
+ Adaptive learner in new financial services products and offerings.
**Preferred Qualifications, Capabilities, and Skills**
+ Experience writing and editing on screen content and user guides.
+ Experience with content as code and Markdown.
+ Adaptability and resilience in fast-moving environments with the ability to manage multiple documentation priorities.
+ Strong customer advocacy mindset with the ability to anticipate developer needs, identify gaps, and champion documentation improvements that directly address user pain points.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
$59k-72k yearly est. 49d ago
Documentation Specialist - Sr.
Blue Star Partners 4.5
Technical writer job in Columbus, OH
Job Title: Documentation Specialist - Sr. Period: 10/28/2024 to 10/28/2025 - possibility of extension/direct hire Hours/Week: 40 hours - hours over 40 will be paid at time and a half
Rate: $20/hour
Contract Type: W-2 only
Scope of Services:
The Document Specialist prepares, edits, files, and assembles various types of documentation such as reports, technical documents, records, or correspondence. The role includes maintaining numerical, alphabetical, chronological, and subject filing systems. The Documentation Specialist is responsible for file maintenance and record-keeping, as well as locating and removing file material upon request.
Role, Responsibilities, and Deliverables:
Document Preparation: Prepare and edit documentation including reports, technical documents, records, and correspondence, ensuring accuracy and consistency.
File Maintenance: Maintain and organize numerical, alphabetical, chronological, and subject filing systems for easy retrieval of documents.
Record Keeping: Keep detailed records of all documents, ensuring that files are updated regularly and accurately.
Document Assembly: Assemble and compile documents for various purposes, ensuring completeness and adherence to standards.
File Requests: Locate and remove file material upon request, ensuring quick and efficient access to necessary documents.
Document Review: Review documents for accuracy, completeness, and compliance with company standards and regulations.
Collaboration: Work closely with various departments to gather necessary information and ensure that documentation meets organizational needs.
Process Improvement: Identify opportunities for improving documentation processes and implement changes to enhance efficiency and accuracy.
Training: Train new employees on documentation processes and procedures to ensure consistency across the organization.
Compliance: Ensure that all documentation complies with relevant legal and regulatory requirements.
Experience:
Educational Background: High school diploma or equivalent; additional education or certification in documentation management is a plus.
Professional Experience: 0-3 years of experience in documentation preparation, filing, and record-keeping in a professional setting.
Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and document management systems.
Attention to Detail: Strong attention to detail with the ability to spot errors and inconsistencies in documents.
Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.
Communication Skills: Strong written and verbal communication skills to interact with various stakeholders and ensure clear and concise documentation.
Problem-Solving Skills: Ability to identify and resolve issues related to documentation processes and systems.
Confidentiality: Ability to handle sensitive and confidential information with discretion.
Team Player: Ability to work effectively both independently and as part of a team.
Preferred Qualifications:
Certification: Certification in documentation or records management.
Experience in a Specific Industry: Experience in a particular industry, such as healthcare, legal, or technical fields, may be preferred depending on the company's needs.
Knowledge of Compliance Standards: Familiarity with industry-specific compliance standards and regulations related to documentation and record-keeping.
JOB CODE: ABOJP00037461
$20 hourly 60d+ ago
Social Media/Content Writer
Civilis Marketing
Technical writer job in Gahanna, OH
In today's world fraught with social media noise, automated marketing, and technological overload we know that effective marketing campaigns must cut through the spammy chatter to build authentic relationships in a human-to-human way. Whether building those relationships takes the form of inbound marketing, community building on social media, one-to-one outreach, or any number of customized approaches, we help our clients reach their important audiences, deepen their relationships with each member, and inspire individuals to do business with them.
Our virtual environment enables us to work with businesses in a wide variety of sectors all over the world, while attracting the very best talent in our industry. We're a results-oriented, nimble and forward-thinking agency that only succeeds when our clients succeed.
Job Description
POSITION TITLE: Social Media/Content Writer
POSITION STATUS: Freelance - 1099 Independent Contractor
COMPENSATION: Paid by the project; competitive, based on experience and subject matter expertise
POSITION OVERVIEW
The writer must take instruction from a written document advising him or her on how to research, source material, emulate tone and style, and create effective messaging for a variety of channels.
SCOPE OF WORK
Deliver compelling and well written messaging on behalf of clients in different industries, while meeting deadlines
Create accurate, clear, and brand-relevant copy suitable for all digital platforms
Utilize best practices to ensure all deliverables support wider online objectives such as back linking, SEO optimization and keyword utilization
Perform supplemental research as necessary to round out messages and communicate topics
Navigate company manuals and follow detailed written instruction
source appropriate, publically available images in support of deliverables
Properly vet and use hashtags in content
Proofread copy to check for spelling and grammar errors
Develop an understanding of the personality and communication style of the client and adjusting deliverables to fit that style
Amend, revise or redevelop messages in response to feedback from the managing editor
Use Civilis Marketing systems to submit all client deliverables in a timely and accurate manner
Ensure all client deliverables meet or exceed Civilis Marketing's quality standards
REQUIRED COMPETENCIES
Attention to Detail
Sees things others don't; double checks the accuracy of information and work product to provide accurate and consistent output; carefully monitors the details and quality of own and other's work; expresses concern that things be done right, thoroughly and precisely; completes all work according to procedures and standards.
Communication
Communicates in an open, consistent and effective manner; explains concepts and procedures clearly and completely while maintaining attention and interest; displays sensitivity to ethnic and gender issues in verbal and written communications; shows tact and diplomacy in dealing with others; keeps others informed on the status of assigned work as well as any issues that may affect them; delivers information effectively in a variety of settings including one on one, team settings, presentations and including letters, memos analytical reports and decision documents.
Customer Focus
Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; makes customers and their needs a primary focus; initiates and builds strong relationships with customers to develop trust and credibility.
Drive for Results
Motivated by success and passionate about working and achieving higher results; persists to complete tasks/responsibilities, even in the face of difficulties, and is optimistic and tenacious all through; operates with personal ownership and looks for ways and means to improve performance all the time.
Perseverance
Pursues all tasks with energy, drive, and a sense of urgency; does not willingly abandon a task prior to completion despite resistance or setbacks.
Quality Orientation
Promotes and maintains high standards of quality at work; applies discipline and a detail orientation to work activities and constantly looks for ways to improve the quality of products or services; encourages others to have high quality standards in their work.
Written Communications
Is able to write clearly and succinctly in a variety of communication settings and styles (including e-mail); Tailors communications, formal or informal, to the level and experience of the audience; can get messages across in a manner that achieves the desired effect; uses appropriate writing styles consistent with organizational guidelines and norms.
SUCCESS CRITERIA
Success will be measured by:
72 hour turnaround time on all projects that are accepted
Error free deliverables with no grammar, flow or concept issues
Client Acceptance rates
To apply go to ****************************************
Qualifications
REQUIRED QUALIFICATIONS
Experience using creative online search methods
Broad experience writing in different social media platforms (Facebook, LinkedIn, Twitter, Instagram, etc.) for a wide variety of industries
Proven ability to write engaging social media content in a real-time environment that can stimulate user interaction, discussion and engagement
Strong understanding of SEO and keyword optimization
Bachelor's degree in Journalism, English, Communications, Creative Writing, or Advertising/Marketing with copywriting focus or equivalent experience
Proven competency using Microsoft Office applications, including Word and Excel
Experience working in a less rigid workplace and/or home office environment preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
$42k-64k yearly est. 60d+ ago
Technical Engineering Writer
MPW 4.5
Technical writer job in Hebron, OH
Job Description
Job Title: Technical Engineering Writer (Engineering Documentation)
· Work model: Onsite with hybrid flexibility (up to 2 remote days/week)
· Travel: Minimal; less than 10 days per year
· Employment type: Full-time
· Compensation: base salary + straight overtime + benefits
About the position
MPW's engineering organization builds and supports complex industrial systems. This role turns engineering knowledge into clear, accurate documentation used by engineers, fabrication teams, field service, and customers. Your work directly impacts safety, quality, uptime, and customer outcomes.
What you'll do
· Write and edit technical documentation such as reference manuals, product O&M manuals, and engineering procedures.
· Produce procedural documents (guides, work instructions, commissioning/startup/shutdown steps, troubleshooting).
· Partner with engineers, programmers, and project managers to accurately document equipment, processes, and system behavior.
· Maintain and continuously improve engineering documentation used across the department (revisions, additions, updates).
· Create diagrams, charts, and other visual aids that improve clarity and reduce operator error.
· Gather and incorporate feedback from customers, engineers, manufacturing partners, and field teams to improve document usability.
· Identify documentation gaps and recommend new documents/procedures that improve safety, quality, and efficiency.
What we're looking for
Must-have qualifications
· Strong technical writing, editing, and proofreading capability; exceptional attention to detail.
· Background in mechanical or electrical engineering; ability to interpret drawings (e.g., schematics, wiring diagrams, P&IDs) at a functional level.
· Ability to learn technical systems quickly and translate complex information into clear, usable documentation for different audiences.
· Comfortable interviewing subject-matter experts and validating details.
· Proficiency with Microsoft Office (Word, Excel, PowerPoint) or equivalent.
· Proficiency with AI based software to supplement writing productivity.
· Minimum Education/experience: Associate Degree in Engineering, Journalism, English, or related field with 1-3 years of technical/engineering writing experience.
Nice-to-have
· Experience producing documentation for industrial equipment, manufacturing, or field service environments.
· Experience with SharePoint-based document control, versioning, and formal review/approval workflows.
· Experience creating simple technical diagrams (Visio/Lucidchart/Draw.io or similar).
Success in the first 90 days
· Learn MPW's key equipment, terminology, and documentation standards; build relationships with core engineering SMEs.
· Deliver one high-priority documentation improvement (new manual/procedure or a substantial revision) that is adopted by end users.
· Establish a repeatable review loop with engineering and downstream users (shop/field) to reduce rework and ambiguity.
$44k-57k yearly est. 12d ago
Federal Proposal Writer
Armada 3.9
Technical writer job in Powell, OH
Type: Part Time, Remote
Reports To: ARMADA HQ
Security Clearance Required: None
Primary Duties & Responsibilities
Creative and passionate Federal Proposal Writer needed to help tell the ARMADA story to the Federal Government through innovative and inspired proposal writing. Individual must understand the client needs and how our capabilities lead to success in skillfully responding to proposals aligned with our strategy.
Responsibilities
Federal Proposal Writer to write responses to Federal Government RFIs and RFPs
Collaborate with business development and executive management to Individually author and edit high-impact, winning technical, management, and past performance sections.
Research, write and edit technical material for use in proposal development activities
Author a variety of proposal sections, including technical approaches, management plans, and other content, and integrate proposal content authored by other writers into cohesive, compliant technical proposals
Prepare original content for proposals and/or review and revise text prepared by experts
Translate win themes, solutions, and discriminators provided by capture into persuasive, customer-focused narrative
Design or suggest graphics for written proposal material
Defend and refine your content during Pink/Red/Gold team reviews
Review and edit final text for grammar, tone, style, clarity, and consistency
Participate in advancing drafts throughout the writing process
Support final proposal production as required
Federal Proposal Writer may write, review, and/or edit other corporate documents as requested.
Other duties as assigned.
Qualifications
Bachelor's degree in English or other related discipline
5+ years of proposal writing (or related) experience
Experience writing and editing content for winning federal contract bids
Experience writing reports, briefs, and similar content
Knowledge of the Federal Government's acquisition process
Strong knowledge of Microsoft Word, PowerPoint and Adobe Acrobat
Ability to work under tight deadlines and on multiple documents
Highly organized, proactive, and collaborative
Must have excellent interpersonal, verbal, and written communication skills
Ability to meet milestones and deadlines
Disclaimer:
The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at ******************
Special Notes: Relocation is not available for this job.
ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.
$49k-75k yearly est. 32d ago
Tech Business Analyst Staff - Lead
American Electric Power 4.4
Technical writer job in Columbus, OH
Job Posting End Date
01-17-2026
Please note the job posting will close on the day before the posting end date.
Working within Waterfall or Agile frameworks, a Business Analyst will work with a variety of disciplined focused team members all working toward a common goal of delivering value with quality and scale. Responsible for collaborating with other Job Families such within Technology and across our business partners to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices. Independently performs advanced business and project analysis for the most complex and largest projects.
Job Description
ESSENTIAL JOB FUNCTIONS:
Responsibilities include the following for large projects and/or enterprise programs Leads business analysis on strategic enterprise projects across the organization Partners with Enterprise Architecture to adopt a framework to transition artifacts between disciplines throughout the operating model and across the enterprise Establishes enterprise business analyst skill set (experience in multiple business domains) Utilizes significant experience planning and facilitating analysis workshops with multiple stakeholders.
Demonstrates the core competencies of innovation (creative thinking, problem solving, synthesis/reorganization, collaboration, etc).Formulates business strategies, operations, and opportunities to develop technology capability roadmaps that are aligned with organizational business roadmaps Develops and implements business analysis standards and ensures compliance with standards.
Creates and communicates capabilities and scope plans to all levels of business technical staff.Leads the Community of Practice for business analysis Coaches, mentors, and trains less experienced business analysts across the enterprise.
Provide an expert level of process redesign and support including using tools, responding to user questions, problem diagnosis, recognition and solutions for process improvements, research, troubleshooting, tracking and resolution.Research best practices to develop innovative solutions for complex process improvement efforts or business needs.
Responsible for business unit relationships and overseeing, managing and leveraging the entire life cycle of information technology investments in systems for multiple departments or a small business unit - from defining and targeting the investment mix, to planning the portfolio structure and packaging, to communicating the portfolio plan and define actionable items to achieve results.
Plays the key role in the strategic planning process for the IT organization, acting as a lead advisor to senior business leaders, the IT leadership council, and governance committee.
Works with and advises these individuals and groups on how enterprise priorities link to technology investments, and the risks and benefits of specific portfolio activities.Guides the IT organization and other stakeholders to develop, prioritize, and execute the information technology and business portfolio plan.
Analyzes portfolio performance, and promotes changes in investment mix to achieve goals.
Executes opportunities for optimizing information technology portfolio performance to lower cost of ownership and provide a competitive advantage to the business.
Nice to Have:
Workday Experience (3-5 years)
MINIMUM REQUIREMENTS:
Tech Business Analyst Staff (SG 9):
Education: Bachelor's degree in computer science, information systems, business or related field of study; Or associate's degree in computer science or related field of study with 2 years of relevant work experience; Or High school diploma/GED with 4 years of relevant work experience.
Experience: In addition to any experience required above, 10 years of relevant work experience is required.
Tech Business Analyst Lead (SG 10):
Education: Bachelor's degree in computer science, information systems, business or related field of study; Or Associate's degree in computer science or related field of study with 2 years of relevant work experience; Or High school diploma/GED with 4 years of relevant work experience.
Experience: In addition to any experience required above, 13 years of relevant work experience is required.
WHAT YOU WILL GET:
Tech Business Analyst Staff (SG 9): $112,869 - $146,730
Tech Business Analyst Lead (SG 10): $132,562 - $172,333
OTHER REQUIREMENTS:
Strong Communication Skills.
Compensation Data
Compensation Grade:
SP20-009
Compensation Range:
$116,255.00 - $172,331.00
The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
$132.6k-172.3k yearly Auto-Apply 60d+ ago
Technical Writer - Contract to Hire
Exceptional Innovation 4.0
Technical writer job in Westerville, OH
Exceptional Innovation is relentlessly focused on discovering, developing and delivering innovative solutions that connect our customers to the people they serve through the advanced use of technology. With our reach, range and resources, we provide our customers a universal platform for driving their vision into their markets using consistent and reliable entertainment and connectivity services. Our solutions leverage the platform to assist our customers in making intelligent decisions to actively engage and inspire the people they serve. Exceptional Innovation has more than 30 years' experience and operates in the key strategic geographies of the USA, Central and Latin America, Europe, Asia, South Pacific, the Middle East and Africa, supporting more than 485,000 guest rooms.
Job Description
We are currently searching for an experienced, full time, Contract TechnicalWriter to join our rapidly growing team! You will help prepare technical and non-technical documentation and communicate complex and technical information to international audiences with a diverse technical skill set. This position requires the ability to learn new subjects quickly and write accurate and detailed documentation targeted to the right level of technical skills. A candidate should have experience and a working knowledge of networking, APIs, web servers, databases, CMS platforms, and other related topics. The role will work closely with engineering, product management, customer support, sales engineering, and other cross-functional teams on an international scale.
Job Duties:
Write new documentation and update current documentation that is targeted to the appropriate audience.
Identify topic gaps in current documentation and propose guides to fill those gaps
Work with other writers and subject matter experts in collaborative environment
Edit and review content created by others for technical accuracy and clarity
Contribute to plans for creating new guides and editing existing documentation
Develop and provide support for professional and user-friendly templates and forms that increase efficiency, consistency, and corporate identity
Serve as liaison between development team and applicable operations team in the creation tools to support products
Ensure quality standards and consistency in language, visuals, graphics, and format
Use a variety of tools to create the materials necessary for the appropriate audience.
May be responsible for other projects and responsibilities as assigned.
Qualifications
Experience Required:
Experience writing technical documents for a software company (3 - 5 years)
Working knowledge of technical concepts such as networking, infrastructure, programming concepts and tools
Ability to handle a fast paced environment, and the flexibility to adapt quickly to changing business needs
Outstanding editing and proofreading skills
Experience working in agile environment
Excellent organizational, interpersonal and problem solving skills
Experience utilizing variety of tools
Additional Information
We offer a competitive salary and excellent benefits including health, dental, vision, 401K, Paid time off and much more.
Apply today and we'll review your qualifications to see if you might be the next great member of our team.
$44k-58k yearly est. 60d+ ago
Proposal Associate/Writer - Commercial Banking
JPMC
Technical writer job in Columbus, OH
Are you excited to be at the forefront of shaping the bank's strategic client relationships by working on complex proposals and delivering tailored solutions that drive business growth? You have found the right team!
As a Proposal Associate in the Commercial Banking Sales organization within the Commercial and Investment Bank, you will play a critical role in managing and writing responses to Requests for Proposals (RFPs) for treasury services, commercial card, and healthcare payment services. You will collaborate with sales and product teams to create client-focused, concise, compelling, and compliant proposals that strategically position J.P. Morgan.
The Proposal Team actively manages the process and writes proposals in response to RFPs for treasury services and commercial card products. This role begins working with the bank's proposal team members and other subject matter experts to write proposals in response to client/prospect RFPs. The Associate must independently manage projects from start to finish, ensuring that responses are complete, compliant and well positioned.
After successfully writing proposals this role has the opportunity to transition into actively managing proposals which includes working in a team environment, managing, writing, editing and proofreading responses to multi-product RFPs.
Job responsibilities
Incorporate and revise pre-approved written responses as well as newly crafted responses into proposals
Write custom, client-specific sections of the proposals Incorporate winning themes and features/benefits into the solution
Ensure proper and consistent messaging by proofing, editing, and rewriting all sections of the document as required
Identify any additional narrative needs and consult with subject matter experts to clarify details and develop custom responses
Incorporate graphical elements materials and help identify any additional graphic needs and work with graphic artists to develop and finalize
Translate and map technical information into language understood by all levels of clients
Understand the client's RFP request and provide consultative advice to deal team
Research topics, gather and analyze information and background materials
Submit newly crafted sections to content management team to create new, re-usable proposal content
Required qualifications, capabilities, and skills
A minimum of 3 years of sales, implementation or support of treasury management, commercial card or healthcare payment services
A minimum of 2 years technical, business or proposal writing experience in banking/TS products.
Excellent business writing and grammar skills are essential
Intermediate to advanced Microsoft Word and Adobe Professional proficiency required
Proven ability as a self-starter, detail oriented, well organized and able to multi-task effectively
High level of independence, energy and integrity; demonstrates respect for a diversity of opinions and styles, and accepts accountability and responsibility
Exceptional communication and interpersonal skills
Ability to work effectively and efficiently as a team member on multiple projects with tight deadlines
Schedule flexibility to meet deadlines with the ability to work flexible hours as required during critical phases of the project
Ability to develop and maintain a broad knowledge of TS and Commercial Card products as well as the technology, equipment, operations processes and systems commonly used
College degree (BA or BS) required
Preferred qualifications, capabilities, and skills
Understanding of government bidding/ corporate procurement requirements and process
Knowledge of TS, merchant, and/or commercial card products and services
$51k-78k yearly est. Auto-Apply 60d+ ago
Proposal Writer
ANS
Technical writer job in Columbus, OH
ANS is one of the fastest growing consulting engineering firms in the US. We've been voted Best Places to Work, ranked in the Top 10 the Hottest Firm in the US by Zweig Reports, and in the Top 250 for the 2024 Inc. 5,000 for our 1,748% 3-Year Growth. Our team is dynamic, energetic, and allergic to bureaucracy in our goal to solve problems and get things done. We're data and metric driven, and we frequently question the “why” to build better processes.Position OverviewANS is seeking a skilled and detail-oriented Proposal Writer to lead the preparation and development of high-quality proposals, qualifications packages, and related business development materials. The Proposal Writer will collaborate with engineers, project managers, and business development professionals to craft compelling proposals that align with client needs and ANS expertise.Key Responsibilities
Proposal Development: Write, edit, and format technical and non-technical content for proposals, ensuring compliance with RFP/RFQ requirements.
Content Management: Maintain and update proposal templates, project descriptions, and resumes to streamline proposal preparation.
Collaboration: Work closely with subject matter experts, marketing teams, and leadership to gather technical input and tailor content for each opportunity.
Deadline Management: Coordinate multiple proposals simultaneously, ensuring all deliverables meet strict submission deadlines.
Quality Assurance: Review proposals for accuracy, clarity, consistency, and alignment with branding and messaging standards.
Market Research: Support business development efforts by researching potential clients, competitors, and industry trends to improve proposal effectiveness.
Process Improvement: Identify ways to enhance the proposal development process, including automation, organization, and efficiency improvements.
Qualifications
Bachelor's degree in English, Communications, Marketing, Business, or a related field.
3+ years of experience in proposal writing, preferably within the engineering, construction, or professional services industries.
Strong writing, editing, and proofreading skills with attention to detail.
Familiarity with government and private-sector RFP/RFQ processes.
Ability to manage multiple deadlines and work under pressure in a fast-paced environment.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe InDesign (preferred).
Excellent organizational and project management skills.
Why Join ANS?Opportunity to work on impactful projects in a growing company.Collaborative and supportive team culture.Competitive salary and benefits package.Career growth opportunities within the company.
If you are a motivated writer with experience in proposal development and a passion for helping a company grow, we encourage you to apply!
$51k-78k yearly est. Auto-Apply 49d ago
Technical Writer/Content Design Senior Associate
Jpmorganchase 4.8
Technical writer job in Columbus, OH
Join our team and make a significant impact through innovative content design and technical writing, driving customer confidence and satisfaction. Help shape user experiences across our products and services in Engineering Services & Platforms.
As a TechnicalWriter/Content Design Senior Associate in Engineering Services & Platforms, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in technical writing and content design principles, you will plan, create, and structure product content within a user experience design framework. Collaborate with cross-functional teams to ensure narrative consistency, influencing product design, architecture, and functionality.
Job Responsibilities
Design and develop comprehensive product documentation, including conceptual overviews and step-by-step user guides.
Implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
Collaborate with cross-functional teams including Product Managers and Engineering teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.
Translate complex technical information into simple, accurate, engaging content that adapts to various audiences.
Create content taxonomies to refine content organization and structure, incorporating user feedback for continuous improvement.
Adopt brand voice and style to produce clear, concise, and engaging content that communicates complex concepts effectively.
Champion user-centers documentation by systematically gathering, analyzing and implementing customer feedback to continuously improve content effectiveness.
Required Qualifications, Capabilities, and Skills
3+ years of experience in technical writing, or equivalent expertise in editing and writing, with a focus on digital products and platforms.
Experience in creating content architectures, storytelling, and clear and concise writing.
Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.
Experience with iterative design techniques, incorporating user feedback for continuous improvement.
Proficient technical literacy in content platforms and understanding their impact on user experience.
Adaptive learner in new financial services products and offerings.
Preferred Qualifications, Capabilities, and Skills
Experience writing and editing on screen content and user guides.
Experience with content as code and Markdown.
Adaptability and resilience in fast-moving environments with the ability to manage multiple documentation priorities.
Strong customer advocacy mindset with the ability to anticipate developer needs, identify gaps, and champion documentation improvements that directly address user pain points.
$59k-72k yearly est. Auto-Apply 10d ago
Documentation Specialist - Sr.
Blue Star Partners LLC 4.5
Technical writer job in Columbus, OH
Job Description
Job Title: Documentation Specialist - Sr. Period: 10/28/2024 to 10/28/2025 - possibility of extension/direct hire Hours/Week: 40 hours - hours over 40 will be paid at time and a half
Rate: $20/hour
Contract Type: W-2 only
Scope of Services:
The Document Specialist prepares, edits, files, and assembles various types of documentation such as reports, technical documents, records, or correspondence. The role includes maintaining numerical, alphabetical, chronological, and subject filing systems. The Documentation Specialist is responsible for file maintenance and record-keeping, as well as locating and removing file material upon request.
Role, Responsibilities, and Deliverables:
Document Preparation: Prepare and edit documentation including reports, technical documents, records, and correspondence, ensuring accuracy and consistency.
File Maintenance: Maintain and organize numerical, alphabetical, chronological, and subject filing systems for easy retrieval of documents.
Record Keeping: Keep detailed records of all documents, ensuring that files are updated regularly and accurately.
Document Assembly: Assemble and compile documents for various purposes, ensuring completeness and adherence to standards.
File Requests: Locate and remove file material upon request, ensuring quick and efficient access to necessary documents.
Document Review: Review documents for accuracy, completeness, and compliance with company standards and regulations.
Collaboration: Work closely with various departments to gather necessary information and ensure that documentation meets organizational needs.
Process Improvement: Identify opportunities for improving documentation processes and implement changes to enhance efficiency and accuracy.
Training: Train new employees on documentation processes and procedures to ensure consistency across the organization.
Compliance: Ensure that all documentation complies with relevant legal and regulatory requirements.
Experience:
Educational Background: High school diploma or equivalent; additional education or certification in documentation management is a plus.
Professional Experience: 0-3 years of experience in documentation preparation, filing, and record-keeping in a professional setting.
Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and document management systems.
Attention to Detail: Strong attention to detail with the ability to spot errors and inconsistencies in documents.
Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.
Communication Skills: Strong written and verbal communication skills to interact with various stakeholders and ensure clear and concise documentation.
Problem-Solving Skills: Ability to identify and resolve issues related to documentation processes and systems.
Confidentiality: Ability to handle sensitive and confidential information with discretion.
Team Player: Ability to work effectively both independently and as part of a team.
Preferred Qualifications:
Certification: Certification in documentation or records management.
Experience in a Specific Industry: Experience in a particular industry, such as healthcare, legal, or technical fields, may be preferred depending on the company's needs.
Knowledge of Compliance Standards: Familiarity with industry-specific compliance standards and regulations related to documentation and record-keeping.
How much does a technical writer earn in Columbus, OH?
The average technical writer in Columbus, OH earns between $43,000 and $79,000 annually. This compares to the national average technical writer range of $48,000 to $87,000.
Average technical writer salary in Columbus, OH
$58,000
What are the biggest employers of Technical Writers in Columbus, OH?
The biggest employers of Technical Writers in Columbus, OH are: