Top 50 Technical Writer Skills

high Demand

• Designed visual media for web-based instructional materials using Adobe Photoshop.
• Design and update manual cover, page layouts, and informational graphics using AutoCAD, Adobe Photoshop, and Illustrator.
• Photographed mammography equipment, edited the digital photos with Adobe Photoshop, and then placed the photos in the documentation.
• Utilized a variety of programs such as CadKey Solids, AutoCad, Adobe PageMaker, Adobe Illustrator and Adobe Photoshop.
• Mastered Microsoft Visio, Microsoft Access, Adobe Illustrator, Adobe PhotoShop, CorelDraw, SubVersion Content Management.

• Determined, captured, and formatted appropriate screen shots to illustrate user guides, using Adobe Photoshop.
• Create JavaScript-based in-house tools for Adobe Photoshop and Illustrator to automate and increase efficiency of manual creation.
• Prepared newsletters, pamphlets and brochures for various conferences and workshops using Adobe Photoshop and PageMaker.
• Edited product photos included in technical manuals using Adobe Photoshop, Illustrator, and InDesign.
• Edited and designed graphics needed for technical orders utilizing Adobe Illustrator and Adobe Photoshop.

• Learned Adobe Photoshop, basic HTML, and Adobe Acrobat in six weeks.
• Used Adobe Photoshop to create mock software screens for HP Business Vault Server.
• Screen captured and used Adobe Photoshop to create graphics for easy-to-read documentation.
• Utilized Adobe Photoshop to enhance the website and provide image editing.
• Experience with desktop applications like MS Office and Adobe Photoshop.

• Edit photos and graphics in Adobe Photoshop.
• Used Adobe Photoshop to create MS PowerPoint presentation Reformatted new and existing documents into new MDA format standards.
• Skilled with Adobe Photoshop developing company logos, templates, and creating and utilizing photoshop brushes.
• Skilled with MS Project, MS Visio, Adobe Photoshop and all MS Office products.
• Captured screen images for courseware using Adobe Photoshop, and SnagIt.

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high Demand

• Coordinated up to 11 concurrent projects, simultaneously managing major revision tasks and same-day rush publications.
• Investigated instructions to verify compliance with government, enterprise, and division regulations, preventing liability.
• Facilitated the revision, validation, and publication of forms, documentation and related communications.
• Contributed to the development and presentation of educational materials, publications, and document revisions.
• Worked on several projects simultaneously with minimal supervision.

• Review published materials and recommend revisions or changes in scope, format, content and methods of reproduction and binding.
• Company Description: Designers and manufacturers of semiconductor test handlers, vision inspection systems, and thermal control systems.
• Produced internal documentation in support of the Research, Development, and Innovation division's product development activities.
• Provided suggested edits, revisions, omissions, additions, or comments on a variety of documentation.
• Updated two user guides to reflect software revisions and developed online help for a new software application.

• Maintain Systems Index to track written documents release and revision level.
• Work with the customer to capture product changes and revisions.
• Designed a print-ready, two-sided, tri fold brochure and pamphlet promoting the division Network Enterprise Center custom software design-to-delivery services.
• Write and edit copy for all technical publications across Great Plains engineering division using Adobe FrameMaker and InDesign.
• Maintained numerous workfile revisions and labeled files according to the interim release build to which each belonged.

• Create and edit documents using FrameMaker, Visio, MS Word, PowerPoint and Excel.
• Use Visio to create/edit flow charts, org charts, room/wiring diagrams.
• Reinforced technical content with Microsoft Visio diagrams, charts and graphs.
• Used Word and Visio to document processes.
• Use Visio to create many different flow charts, organization charts, and room/furniture/equipment placement, and wiring diagrams.

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high Demand

• Create and manage SharePoint intranet sites and monitor related document repositories.
• Assisted in design and testing of Microsoft SharePoint Document Management System.
• Managed and controlled SharePoint site for publications and inter-departmental projects.
• Updated and maintained documents using Microsoft SharePoint repository.
• Developed and maintained Marketing Intranet and SharePoint sites.

• Develop and maintain document archive database in SharePoint.
• Helped to manage the team SharePoint site and provide guidance on grammar and writing style to members of the team.
• Educated employees on best practices using SharePoint to improve the way the organization collaborates and shares information.
• Migrated new policies, procedures and processes into SharePoint for draft review and approvals.
• Managed documentation on internal portal using Change Control Request (CCR) and SharePoint.

• Assist in migration of entire company from SharePoint 2007 to SharePoint 2010.
• Created document libraries on project SharePoint site for control of documents.
• Migrated the Microsoft SharePoint document repositories to the Jive Software platform.
• Uploaded and maintained project documentations on SharePoint 2007.
• Stored documents in SharePoint folders.

• Maintained Telecom documentations on SharePoint 2007.
• Produced, created and edited training videos explaining SharePoint, Approva and related business processes.
• Update daily work progress on Microsoft Sharepoint site.
• Web Publishing and Online Help * Developed and designed a Microsoft SharePoint intranet for sales, services and marketing enablement information.
• Developed and maintained all systems documentation, led content reviews and established SOPs using SharePoint for version control.

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high Demand

• Interviewed subject matter experts (SMEs) to obtain complete and accurate information on the product to be documented.
• Worked with SMEs to complete Reliability Standard Audit Worksheet and gather and format evidence in preparation for audit.
• Interview and collaborate with SMEs including software engineers, senior system analysts, admins and developers.
• Collaborated with SMEs to ensure accuracy of content, and compliance with HIPAA and PHI regulations.
• Worked with SMEs to generate responses to data requests from auditors during RFC and SERC audits.

• Interviewed management, development, test, and support staff SMEs to obtain content.
• Showed great interest and enthusiasm while interfacing with SMEs to verify technical concepts.
• Documented adjudication / docket center workload and flow through collaboration with end-user SMEs.
• Generated technical documentation based upon knowledge transfer from the SMEs.
• Interviewed SMEs to gather required information and to clarify content.

• Worked closely with SMEs to transition documents for training purposes.
• Detailed communication with SMEs (Subject Matter Experts).
• Managed and maintained project documentation Interviewed and collaborated with various SMEs to capture information necessary for the preparation of technical documentation
• Worked with SMEs to understand software changes, met software release dates for various Bio Tech clients.
• Attended document walkthroughs and content review Scrums with SMEs to edit and approve the content.

• Worked closely with SMEs to create original SOPs for internal enterprise operations using Word.
• Worked with SMEs to create and publish commercial Water Treatment System Service Manuals.
• Developed and maintained working relationship with (SMEs) from various disciplines.
• Validated existing documentation with SMEs, updated in QuickSilver (formerly Interleaf http://www.broadvision.com/en/quicksilver.php ).
• Work with SMEs to map workflows using Microsoft Visio.

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high Demand

• Participated in daily SCRUM tracking and monitoring, familiar with utilization of Agile Software development methods.
• Participate in usability and screen design initiatives for major engineering software development projects.
• Designed and developed Microsoft SharePoint Portal Intranet Site for multiple software development teams.
• Developed User documentation and Programming Library Reference for a cross-platform software development product.
• Adapted Waterfall documentation management processes for Agile software development

• Developed, produced, and maintained quality technical documents in accordance with standard software development life cycle methodologies and DoD Standards.
• Worked directly with software development team to create an in-depth operation manual for a biological assay system.
• Web User Manual for web & mobile device software for logistics tracking software development company.
• Worked cohesively with other writers and within a software development team.
• Streamlined software development with process mapping for Accounting and Internal Reporting.

• Served on a cross-functional team in the formal software development process.
• Reported problems with software functionality to the software development team.
• Participated in the Agile software development method.
• Developed IT Department's first Wiki and SharePoint site projects stimulated greater software development collaboration, increased productivity and reduced costs.
• Documented new product development of HIPAA compliant EDI 835 healthcare remittance processing including compliance to existing software development life cycle requirements.

• Attended daily sc rum/agile meetings with relevant software development teams to maintain knowledge of features items to be documented.
• Guide, mentor, coach, steer, and on-board software development teammates on an on-going basis.
• Trained in Six Sigma, Software Development Lifecycle, and Product Life Cycle.
• Contracted to create extensive Scope documentation used to make case to management for continued funding of large software development project.
• Documented APIs (application programming interfaces) and SDKs (software development kits).

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high Demand

• Analyzed FrameMaker source document and provided feedback to XML architects to improve accuracy of conversion.
• Researched and wrote technical documentation for software users using FrameMaker desktop publishing software.
• Developed single-source documents using Adobe FrameMaker.
• Authored all content in Structured FrameMaker.
• Updated FrameMaker MIL-STD 40051 XML based structured application used to publish 8000+ page Buffalo A2 maintenance manual.

• Converted over 100 documents from FrameMaker to Word, then to AuthorIt, using input/output XML template.
• Convert and format legacy technical documents into FrameMaker 8.0 and Acrobat 8.0 text.
• Updated company s FrameMaker structured application used to publish 8000+ page manual.
• Created user manual for Wave Accounting business solution using Adobe FrameMaker.
• Learned FrameMaker with minimal training, named to style committee.

• Used FrameMaker 10, MS Word, and Adobe tools.
• Created developers manual for OpenCart e-commerce backend functions using Adobe FrameMaker.
• Migrated Framemaker projects into MadCap Flare.
• contract assignment to create a FrameMaker template and to produce IC product information for various ASIC devices and device families.
• Developed a subset of Docbook, using Structured FrameMaker, to permit single-sourcing to various output types.

• contract assignment to create a FrameMaker template and produce an XML standards tool kit and specifications.
• Used MadCare Flare, Adobe Framemaker and Microsoft Office publishing tools for document production.
• Checked in and managed Word and FrameMaker documents using Egenera's internal Wiki pages.
• Used Framemaker to create documents.
• Converted Framemaker documents to PDF format for delivery to customers on CDs or online.

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high Demand

• Prepared user manuals, proposals, progress reports and instructional materials for engineering and manufacturing groups.
• Developed and enhanced the user manuals describing the optical switching product and its graphical user interface aimed at end customer.
• Write and/or customize, maintain, post, and communicate the availability of all proprietary and third-party software user manuals.
• Write and publish instructional procedures, job aids, and user manuals for mortgage document processors.
• Job Overview: Create user manuals to support Enterprise Resource Planning (ERP) software.

• Compiled and formatted administration, maintenance, and user manuals for fault tolerant computer system.
• Helped develop user manuals, program documentation, training manuals, and operational procedures.
• Created Programmer User Manuals for IVR (interactive voice response) systems products.
• Developed baseline e911 training materials, user manuals and help text content.
• Created user manuals, produced promotional materials and assisted with client inquiries.

• Created and implemented an Information Mapping format for internal user manuals.
• Created user manuals for complex union benefit and pension systems.
• Edited user manuals written by other contractor companies.
• Develop user manuals for lending systems.
• Authored end-user reference material focused on a new underwriting workflow management system to include employee user manuals and quick reference guides.

• Created/co-created and edited technical documents and engineering deliverables (user manuals, operation manuals, design verification plans, etc.)
• Write technical documentation, application notes, user manuals, installation guides, datasheets, and release notes.
• Composed and maintained user manuals, systems manuals, and processing guides for recordkeeping software.
• Created end-user manuals and release notes for web-based IT help and procurement service catalogue.
• Create SOPs, project specs, user manuals, guides, QA validation specs.

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high Demand

• Developed and implemented automotive technical training programs for vehicle manufacturers and second-tier suppliers.
• Develop training programs with consideration for interactive computer based classroom and field environments.
• Designed e-learning sales training programs that resulted in increased sales and customer satisfaction
• Coordinated training implementation and launch of training programs.
• Created and edited training programs for military simulators.

• Worked with Applications Engineers to create training programs for operating, maintaining, and servicing cutting machines.
• Provide updates to training materials as new releases are available and as new training programs are developed.
• Facilitated training programs for new system implementation with customized content and practices based on the customer group.
• Created all documentation for training programs delivered in classroom, online, and through computer-based training.
• Completed Training Programs for Parts 121 - 142 under 8900.1 - Flight Standards Information Management System.

• Worked with training department to prepare training programs for the Israeli and Egyptian Armies.
• Developed and wrote training programs and O&M manuals for heavy equipment.
• Assist with the planning, coordination, and administration of training programs.
• Assisted engineers in creating Web pages for the software training programs.
• Assisted in training programs for various departments throughout the plant.

• Created and produced training programs and materials.
• Delivered Shiloh training programs to clients.
• Set up extensive customer training programs including writing the training materials Set up a collaboration system for developing documentation standards.
• Worked as part of a team to develop internal documentation and training programs for departments within the Inkjet Supplies Business Unit.
• Key Accomplishments: Co-facilitated 8 training programs in one year (unprecedented for a rookie trainer).

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high Demand

• Develop and implement training material for new hires with accompanying PowerPoint presentations used for training.
• Supported PeopleSoft HR upgrade through production of animated, online presentations using Microsoft PowerPoint.
• Provided PowerPoint presentation to accompany the verbal demonstration aspect of the proposal.
• Developed PowerPoint presentations for training purposes describing updated software features.
• Prepared PowerPoint slide shows with animations for various business presentations.

• Formatted PowerPoint presentations for alignment with Philips corporate branding.
• Developed PowerPoint decks presenting proposal summary data.
• Prepared training material in PowerPoint.
• Created Microsoft PowerPoint slides that will be used in the Interactive Electronic Technical Manual (IETM).
• Researched and created system training documentation for end user groups using Microsoft PowerPoint and SnagIt.

• Designed PowerPoint presentation slides to be viewed by top government and Department of Defense officials.
• Developed project tracking documents in MS Word, PowerPoint, Access, and Excel.
• Created e-Learning packages for JIPM program utilizing PowerPoint and Captivate.
• Translated presentation software (PowerPoint 4.0) into Dutch.
• Created flow charts and organizational charts using PowerPoint.

• Assembled extensive PowerPoint training class for Bayer.
• Created PowerPoints and handouts for sales presentations that included detailed illustrations and animation Create a 3D SolidWorks animation
• Prepared training slides using PowerPoint for Deutsche Bank's internal training purpose.
• Prepare graphics in Visio and PowerPoint.
• Designed several PowerPoint presentations and Visio diagrams used to promote TFMData Services and the TFMData Client to potential users.

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average Demand

• Employed Adobe Acrobat and HTML features and functions to create user friendly manuals with easily accessible and well organized information.
• Assisted in developing and maintaining web-publishing projects which required knowledge of HTML and JavaScript languages and web-based tools and utilities.
• Authored and deployed HTML quick fix engineering (QFE) documents, Wiki release, and KB articles.
• Worked with user assistance teams to improve the design of the new HTML Help system in Windows 98.
• Converted FrameMaker documents to HTML and PDF formats and published on Web servers.

• Used knowledge of HTML and JavaScript to write and debug the online Help.
• Edited materials for grammar, corporate message, and HTML code.
• Developed & updated online HTML Help, Product & Training Documentation.
• Delivered this documentation in HTML or other format upon demand.
• Maintained and updated HTML-based online help files.

• Edited HTML to insure website functionality.
• Developed HTML templates for the site.
• Created HTML files for Online Help.
• Created and maintained HTML-based student database Collaborated with engineers and other technical writers to obtain and write technical information
• Employed tools and technologies such as HTML5, MadCap Flare, and Oxygen to produce quality documentation.

• Skilled at image processing techniques and incorporating image formats into documents and html.
• Submitted documentation deliverables in the form of PDF, HTML, and XML.
• Use HTML to design and maintain documentation team web site.
• Joined forces with Technology Manager to rebrand I/O driver and DataViews help and convert WinHelp project to HTML Help.
• Create front-facing, interactive materials such as online user guides and webpages using HTML, CSS, and Javascript.

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average Demand

• Designed and developed and wrote end user documentations for internally developed systems used at FlexITy Solutions using RoboHelp.
• Created and compiled online help for Business Process Management project using RoboHelp.
• Developed company's first online help documentation using RoboHelp.
• Created Microsoft Word templates and style guide, as well as process to convert Word guides to WebHelp using RoboHelp 11.
• Created Web pages and help screens for internal and external customers utilizing HTML, FrontPage, and RoboHelp.

• Rolled online help and hyperlinks into RoboHelp 10, and posted them on the GE intranet.
• Used DeBabelizer, FrameMaker, PowerPoint, RoboHelp, TopDown, and Word.
• Designed a technical report on the Adobe RoboHelp software suite.
• Develop and update Help files for application releases using RoboHelp.
• Created and maintained on-line help text using RoboHelp.

• Used FrameMaker, RoboHelp, and Word.
• Collaborated closely with technical management to resolve complex obstacles with RoboHelp encountered while compiling legacy WinHelp projects.
• Used RoboHelp to write help manuals for barcode, inventory, and asset tracking software.
• Created Help Systems for eCore Software Products with Adobe RoboHelp.
• Used FrameMaker, RoboHelp, Visio, and SourceSafe.

• Created and published documents using Robohelp and Acorn CMS.
• Created and updated online help using RoboHelp.
• Converted existing RoboHelp online help systems to DITA, using XMetaL and SDL Trisoft.
• Prepared Online product help for Telecom projects using Robohelp.
• Authoed online help content using Robohelp.

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average Demand

• Routed and archived documentation for Clinical, Engineering, Legal and Regulatory review in Windchill content management system.
• Used in-house content management system for documentation version control and release process.
• Maintained and administered the content management system.
• Published documents on content management system.
• Designed and developed content management system.

• Merged existing HTML website code with PHP tags in WordPress to provide blog and content management system functionality.
• Created URS, FS, and proposal for new content management system (DMS integration).
• Converted legacy documents to new standards and prepared for change to new content management system.
• Transfer and develop materials from various formats to new websites in CQ5 content management system.
• Administered ClearCase as a content management system for a team of 15 writers.

• Possess working knowledge of Content Management systems and/or help tools experience.
• Use Oracle content management system.
• Managed electronic workflow of technical document review, circulation, and approval using validated document content management system.
• Transferred publications into Content Management System/XML using XMetal XML editor and ensured content adhered to style guidelines.
• Created multi-language translation packages within content management system for delivery to translation vendors.

• Reformatted and migrated internal online content from various repositories / content management systems into a single content management system (CMS)
• Updated user documentation for Cisco gateway and platform products in a content management system using DITA tagging.
• Managed content management system for documents on SharePoint, Panagon, and other CMS.
• Key Accomplishment: Successfully planned, tested and executed the department wide migration from Robohelp to AuthorIT Content Management System.
• Loaded and managed content on the Tata Technologies Web site using a content management system.

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average Demand

• Developed electronic technical manuals to for several federal government customers to support maintenance activities.
• Performed Validation/Verification of technical manuals at both on-site and off-site locations.
• Researched hardware, software, and technical manual specification requirements and available source data to plan and implement effective technical manuals.
• Compile information and write technical manuals, clearly describing everything a customer needs to assemble and use the product.
• Applied knowledge of project documentation content and format standards to prepare, edit and publish technical manuals.

• Locate and bid on projects online through various websites * Complete projects like technical manuals and websites.
• Analyze CATIA drawings and 3D Data in order to prepare Isometric Illustrations for various Technical Manuals.
• Review, evaluate, and analyze technical manuals for part identification, operation and maintenance procedures.
• Coordinated with global teams and divisions to gather information and produce technical manuals.
• Design, develop, and evaluate technical manuals for oil field equipment.

• Prepared technical manuals in various formats, including HTML and PDF.
• Published five technical manuals equaling over 2,000 pages of text.
• Review technical manuals for completeness to include grammar and spelling.
• Worked with 26 technical manuals including updates and revisions annually.
• Support the development of training materials and technical manuals.

• Authored technical manuals for support of Lockheed Martin products.
• Assisted in system clean up by examining technical manuals.
• Created graphic images for manual covers and illustrations using Adobe Photoshop; performed layout and production of camera-ready technical manuals.
• Create all related technical manuals for Pitney Bowes products.
• Edited online books in BookMaster Reproduced hardcopy technical manuals for review and updates Updated and edited online customer books using NetView

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average Demand

• Worked with company trainers to review functional specifications and requirements to create clear, concise, and grammatically correct end-user documentation.
• Create and maintain end-user documentation including user guides and training documents for customized Oracle Business Intelligence Enterprise Edition software.
• Design and write end-user documentation for personal GPS receivers and differential post-processing software, antenna installation, and retrofits.
• Convert technical procedures into easy to understand end-user documentation to support a variety of software and processes.
• Developed and implemented a Standard Operating Procedure to reduce human error and improve consistency of end-user documentation.

• Prepared, maintained, and updated installation, configuration, operation, maintenance and other end-user documentation.
• Document new and existing policies and procedures/end-user documentation for banking, financial, and mortgage-related processes.
• Created and edited both end-user documentation and manufacturing procedures for the technical writing department.
• Managed production of end-user documentation, training manuals, and marketing communication collateral.
• Maintain, revise technical end-user documentation according to rapid software release cycle.

• Analyzed, edited and revised existing system definition and end-user documentation.
• Worked with a team of writers to provide end-user documentation for Cisco's Call Session Control Platform (CSCP) architecture.
• Planned, created, and prepared distribution of all end-user documentation for NEXIQ's vehicle diagnostics products.
• Researched and wrote end-user documentation and software manuals giving me more than nine years intensive experience.
• Update end-user documentation and write new material for cochlear implant fitting software, using MadCap Flare.

• Created high level designed documentation Review and test developer code to create end-user documentation.
• Edited end-user documentation for PeopleSoft Financials and Human Resources.
• Translated diverse technology subject matter into multi-audience end-user documentation.
• Revised technical information into easily understood end-user documentation, including instructions, user guides and online help following MS style guide.
• Created new procedure manuals for PeopleSoft Accounts Payable application Conducted technical reviews with developers Updated end-user documentation

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average Demand

• Provided Microsoft Office Suite support and expertise, information management and configuration support and administrative support to various projects as needed
• Led support for critical SNET Publishing art department in a dual Mac/PC environment with Adobe suite products on both platforms.
• Developed, with fiber optics technicians, a suite of service manuals for global fiber optics testing equipment service centers.
• Created a suite of monthly release products detailing additions, deletions, and changes to financial documents and on-line services.
• Worked with other writers to create a style guide for the Open Application Interface (OAI) documentation suite.

• Created manuals with the Adobe InDesign Creative Suites 6 and Illustrator for the use of an engineer drawing.
• Researched requirements for using IBM FileNet P8 suite of ECM applications to meet diverse needs of state agencies.
• Designed and created a 94 topic integrated HTML help system for Bluetooth Profile Tuning Suite (PTS).
• Produce and edit layout templates, graphics, videos, and photographs using Adobe Creative Suite.
• Prepare and print Service and Operator manuals for large equipment using Adobe Creative Suite.

• Reviewed Oracle EBS suite module solutions based on functional specifications, and providing enhancements.
• Created and maintained technical documentation for the NeoSuite line of mainframe migration products.
• Created and maintained master index for entire, LH 4000 documentation suite.
• Edited suite of manuals for adherence to style.
• Received numerous kudos for writing documentation suites for HP Service Manager and Symantec Enterprise Vault applications

• Photographed and illustrated technical manuals using Adobe Creative Suite tools such as Illustrator, InDesign, and Photoshop.
• Use JavaScript, Photoshop, and Microsoft Office Suite for design and support of the product.
• Used Confluence, JIRA, Lucidchart, and Microsoft Office Suite.
• Authored daily satellite operations manuals with Adobe creative suite software Photoshop & In Design, MS Word and Visio.
• Used Author-it, Foxit PhantomPDF, GlobalMeet, Microsoft Office Suite, NASCA, Remedyforce, SharePoint, and Visio.

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average Demand

• Reorganized company's scattered Word files to one-manual/one-file/one-click PDF creation.
• Translate business specifications into user documentation using PDF converter software.
• Tagged content files to specify output to either user guides in PDF format or to context-sensitive online help via WebWorks.
• Developed and updated administrator's and user's guides for software in various formats including HTML and PDF.
• Created PDF files from a variety of file types; organized files logically for easy reference.

• Used Microsoft Word to revise the IMSM User Manual and then distilled into PDF format.
• Converted some manuals from FrameMaker 8 to Word 2010, and from Word to PDF.
• Scanned and converted paper based documents into Adobe PDF format for web publication.
• Produce editable PDF versions of all documents after edits have been completed.
• Generated PDF files to attach to the Web documents for printing purposes.

• Organized, edited and converted existing documentation from PDF into HTML.
• Converted Microsoft Word Documents into Adobe PDF format for web publication.
• Converted documents to editable PDF, helped create video tutorials.
• Converted hard copy manuals into PDF format.
• Converted Adobe PDF files to Word documents.

• Created Adobe PDF and IPDF documents.
• Create and maintain an all-access product documentation index with links to artifact PDFs.
• Converted FrameMaker to Adobe Acrobat Reader files (.PDFs) as necessary.
• Self-trained on Adobe Designer to create fillable PDF forms.
• Converted files to pdf using Acrobat Distiller and modified those pdf files using Adobe Acrobat.

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average Demand

• Utilized Microsoft Team Foundation Server application to track all project management task items.
• Helped establish a project management office for overseeing software development efforts.
• Provide project management by scheduling writing projects to meet stakeholder requirements.
• Prepared agenda and other materials for project management review meetings.
• Supported project management metrics with monthly progress reporting.

• Used SharePoint for collaborative project management.
• Attended Migration/Relocation project Kickoff and Project Management Status SCRUMS to provide project updates for IT Infrastructure Project and Oracle Database team.
• Edit project management documents with author input and publishing them to SharePoint site.
• Create Power Point presentations and training materials for Project Management team.
• Attended project management meetings as a member of cross-functional project teams.

• Served as Scrum Master as needed - project management.
• Skilled in use of project management tools, e.g.
• Create and update educational materials used to deliver project management training that combines theory with practical applications.
• Created project management schedules, Issues and Anomalies Log and Workflow Schedule to monitor and track document conversions performed.
• Develop and implement technical project management tools such as plans, schedules, and responsibility and compliance matrices.

• Function as back up to the IT Infrastructure Project Management Office Project Managers.
• Project Management support for Senior Engineers Haworth Furniture Company - Santa Monica, CA
• Planned and managed the schedule and coordinated it with Project Management.
• Updated stakeholders weekly, wrote SOPs and process engineering documentation for rollout of storage hardware for project management purposes.
• Certified in Kepner Tregoe Project Management and Project Planning for La-Z-Boy.

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average Demand

• Incorporated translation of the error message catalog to DocBook XML source for the Error Messages Guide into the nightly build.
• Created and developed documentation, help files, for API/SDK, XML, UML, and DITA applications.
• Research, write, and edit XML based technical publications for Simulation and Training according to military standards.
• Wrote/edited external interface specifications for transmitting Web Service, XML, and Batch XML messages.
• Used Notepad ++ to create manuals in XML and convert to Adobe PDF format.

• Worked in multiple design programs to create and edit graphics for XML insertion.
• Performed extensive edits in XML-based product help to accommodate changes in product.
• Helped with development of service library for new PET/MR model in XML.
• Prepared a C#, XML and interface design standards document.
• Repaired build scripts for producing PDF manuals from XML.

• Headed adoption group to consider migration to DITA/XML.
• Documented the Work Item Type Definition XML schema.
• Created single-sourced document from chunks of XML code.
• Write technical documentation using Serna XML editor.
• Authored and updated content in XML-based Wiki help system for Autodesk Infrastructure Map Server and related components.

• Converted Framemaker files to Structured Frame (XML).
• Coded technical documents in Docbook XML.
• Maintained existing Docbook XML documents online via their SVN source-code control system (on the Kubuntu Linux platform).
• Used eXtensible Stylesheet Language (XSL) stylesheets and Document Type Definitions (DTD) to create XML source code.
• Implemented new stylesheets and DTDs and updated XML source code to comply with current stylesheets and DTDs.

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average Demand

• Manage the development and execution of communication, technology intranet, presentations, and newsletters for corporate leadership.
• Sole writer responsible for writing and producing all documentation for Fidelity's corporate intranet.
• Manage division's intranet site by organizing and archiving divisional documents.
• Result: Customer accepted recommendation for intranet training site redevelopment.
• Uploaded documentation to intranet SharePoint Knowledge Base site.

• Constructed and contributed to SharePoint intranet site.
• Developed and maintained the corporate intranet.
• Helped create new and improve existing department manuals and policies/procedures in preparation for posting to the company's intranet.
• Created and edited Document libraries, Outlook templates, and Web parts for intranet SharePoint Knowledge Base site.
• Maintained hyperlink usage on intranet SharePoint Knowledge Base site, by inserting and updating relevant links.

• Developed documentation, intranet site creation and training course for global users.
• Provided support in maintain the intranet documentations for various clients group.
• Developed group intranet using bash and PERL for automated doc QA.
• Write media kits and develop and maintain company internet or intranet.
• Maintained high quality standards throughout 1000+ page intranet site.

• Added content to company intranet using web portal.
• Publish documents to Intranet and public website.
• Researched, designed and developed policies and procedures for Ameriquest Mortgage Company's Intranet.
• Coordinated conversion of paper copy to Intranet web site.
• Posted daily "Hot Topics" to Intranet containing urgent, up-to-date process and procedures.

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average Demand

• Conducted audits and evaluations of internal Ground Operations and Maintenance manuals to ensure compliance with FAA operational and regulatory requirements.
• Developed and revised operations and maintenance manuals for Skyline's Transportation Systems division's electronic signs and systems.
• Disassembled and reassembled tractor components and systems to produce pictures and editorial for maintenance manuals.
• Wrote/edited operations and maintenance manuals for pressure control products.
• Correlate OEM literature and Write Operations and Maintenance Manuals

• Developed and created maintenance manuals for systems customers.
• Restructured and updated government torpedo maintenance manuals.
• Assembled/edited operation and maintenance manuals.
• Created, maintained and edit publications, including reports, Work Instruction Manuals, Operations and Preventative Maintenance Manuals.
• Photographed and wrote operator and maintenance manuals for tractors, planters, balers, and other farm equipment.

• Reviewed and edited component maintenance manuals for compliance of ATA 100 and AECMA Simplified English standards.
• Developed new and revise existing component maintenance manuals and service bulletins for wheels and brakes.
• Researched, revised and wrote site specific Operations and Maintenance Manuals for gas Pipelines.
• Authored and edited aircraft maintenance manuals, operations manuals, and other technical publications.
• Reviewed and edited operations and maintenance manuals for onsite turnkey turbine engine test cells.

• Created over 30 equipment manuals Created over 40 maintenance manuals
• Create operation and maintenance manuals for injection molding machines.
• Construct and updated user and maintenance manuals in FrameMaker Edited manuals for consistency and form Converted manuals for use on web sites
• Updated and authored component maintenance manuals (CMMs) for a manufacturer of aerospace components.
• Supported Program Managers and Equipment Specialists for Maintenance Manuals and IPBs in addition to TCTOs.

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average Demand

• Worked with QA director to determine levels of security and interactivity for different users.
• Ensured that all documentation meets established QA standards and was written at a level suitable for the intended audience.
• Create receiving inspection reports, work orders packets, QA forms, and device master records.
• Performed system testing when required pointed out the discrepancies and reported to the QA program director.
• Communicated with management, developers, QA and support personnel to ensure accurate descriptions.

• Create and administer QA log, bug tracking and action register documentation.
• Authored Change Controls to update QA Finished product and raw material specifications.
• Developed new directory structure based on lesson learned from the PPQA process.
• Provided feedback on forums related to release of QA testing systems.
• Created test data as per Rogers wireless QA team requirement.

• Participated in QA meetings and prepared complete QA process document.
• Performed QA audits to correct gaps in processes and procedures.
• Represent QA on high level projects affecting Compliance.
• Performed QA testing and logged issues.
• Performed QA testing for WFA team.

• Result: Produced valuable QA procedures.
• Submit publication to QA for analysis, preprint, post print and certification, depending on stage of development.
• Initiated and processed Manufacturing, QA, QC and Facilities Document change requests into site-wide online workflows.
• Created and maintained technical documents under cGMP and QA guidelines in the medical device industry.
• Incorporated all QA testing steps in Visio diagram.

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average Demand

• Created and distributed Access database Upload notifications to Project leads and Compliance notifications to State Liaison Representatives and Large Office supervisors.
• Performed as a Communications Liaison to educate business partners on how to best communicate information between departments and across the organization.
• Communicated with all levels involved including assemblers, Contract Engineers, Manufacturing Engineers, Quality, Supervisors, and Managers.
• Served as a liaison with the other development services such as graphics, video production, etc.
• Edit or rewrite existing copy as necessary, and submit copy for approval by supervisor.

• Edited existing documentation to ensure it meets ISO standards and created flowcharts for each document.
• Played liaison role between technical writers, Java programmers, and subject matter experts.
• Create and scan hand draw isometric views if electronic files are not available.
• Update Fail Safe documentation for compliance with the ISO 9001:2008 requirements.
• Supported development of overall ISO 9001 Quality System.

• Respond to supervisor feedback to ensure quality.
• Informed supervisors on daily order status.
• Maintain ISO 9001 QMS document compliance.
• Maintained ISO compliance for eight departments.
• Respond to federal requests; consult sources from FISMA, DHS, NCCIC, US-CERT, ISO, and NIST.

• Adhered to ISO 9000 standards and SDLC.
• Worked as technical publications liaison with product management, engineering, and marketing throughout the hardware/software development life cycle.
• Serve as key technical advisor for evaluating proposed quality management system.
• Developed single source content for CMS SDL Trisoft using XMetal, DITA.
• Authored DITA topics using XMetaL Enterprise Author and SDL Trisoft content-management system.

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average Demand

• Updated employee-training manuals for line processing equipment.
• Formatted user training manuals and audio scripts; proofed and edited drafts from first draft to delivery, using MS Word.
• Developed technical On-Line Learning and Development (OLLD) and Interactive Electronic Training Manuals (IETM) using web development technologies.
• Developed several training manuals for Facilities employees, writing most from scratch and compiling a few others using previously written documents
• Formatted, designed, and organized GREIF system Training Manuals consists of eleven (11) modules.

• Revised training manuals for Lotus Notes, Account Management Processing System, and Risk Management Database.
• Developed, wrote copy, and edited process training manuals for a corporate legal department.
• Formatted and proofread service and training manuals (materials handling equipment) in MS Word.
• Developed training manuals for operating, auditing, and monitoring functions of the management system.
• Formatted and edited the Training Manuals, captured screen shots, reviewed and incorporated the changes

• Planned, wrote, and edited internal training manuals to enhance department consistency.
• Researched, collated and wrote training manuals for the Support Group.
• Updated the language and format of 27 software training manuals.
• Developed training manuals, and appropriate documentation describing software, versioning information, updated procedures and release notices.
• Created customized operation, maintenance, and training manuals for automated packaging machinery.

• Worked with remote SMEs and graphic artists to produce in-depth technical training manuals for pilots and maintenance personnel.
• Worked with Ameriquest Data Services to publish polices and procedures and training manuals to the Company's Intranet.
• Revised training manuals, instructor guides, and slides for Informix database training customers.
• Researched and wrote training manuals using vendor materials, onsite research and SME interviews.
• Developed training manuals using MS Word and Visio.

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average Demand

• Provide excellent support with technical information along with assisting with developing and disseminating information on operating and procedural policies and activities.
• Researched and compiled reference data, analyzed technical literature available, and verified technical information with related teams and departments.
• Researched and translated technical information into manuals and/or web-based documents for nontechnical and technical users.
• Developed technical information and detailed illustrations for military vehicles in accordance with government publication standards.
• Gathered, translated and composed technical information into clear documents for technical and non-technical personnel.

• Researched technical information and supporting information utilizing WebFLIS, other authorized websites, and manuals.
• Attended meetings with military personnel coordinating technical information, maintenance changes, and procedures.
• Translated technical information into easily understandable language for operating instructional or procedural documents.
• Collaborated with systems and development staff to collect and interpret technical information.
• Corresponded with off-shore sites regarding specifications and requests for technical information.

• Investigated and analyzed technical information and indicating logical conclusions or recommendations.
• Prepare instruction manuals, how-to guides, and other supporting documents to communicate complex and technical information more easily.
• Acted as a resource for sales and marketing to prepare and deliver technical information to customers when needed.
• Conducted analysis work with systems and business partners to evaluate technical information, designs, and processes.
• Translate technical information into clear, readable documents to be used by technical and non-technical personnel.

• Develop, gather, and disseminate technical information based on audience.
• Demonstrated strong ability to assimilate a tremendous amount technical information of moderate to high complexity in a brief period of time.
• Subject Matter Research and Organization * Documented daily product, services and sales related technical information.
• Submitted all official documents to the Defense Technical Information Center (DTIC) for archiving purposes.
• Designed, wrote and edited deliverables and training materials for HP Technical Information Management (TIM) team.

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low Demand

• Specified desktop publishing software and set publication development guidelines that defined corporate documentation without regard to media (internet/online/print).
• Collected information from design documents and developer meetings and incorporated same into next-generation Gauntlet Internet firewall documentation.
• Administered and distributed UAT documentation that simulated a variety of internet banking scenarios.
• Applied preset text and graphics tags to manual content that was culled from commercial off-the-shelf publications and from independent Internet research.
• Edited the input of a multinational group of contributors into a single-voiced, ISO-compliant set of documents published on the internet.

• Write advertising copy for use by publication, broadcast or Internet media o promote the sale of goods and services.
• Published electronic help in multiple formats: Microsoft HTML help, software-embedded context-sensitive help, and internet web help.
• Identified and analyzed outside research published in professional and trade journals, academic papers and on the Internet.
• Created, edited, and designed content for various Web sites - Internet, Intranet and Online Help.
• Researched manuals, internet resources and other media to ensure all classes were up to date.

• Developed UI, security, internet applications for PCs, smart phones, and laptops.
• Researched information on the internet, discussed the concepts and information with developers and others.
• Photographed inventory and created database of parts for sale on the internet.
• Direct Broadcast Satellite, C-band, and Internet writer and editor.
• Marketed self in print and on Internet.

• Established Internet site to access electronic materials.
• Create and edit Web pages for the Internet, intranets, and extranets.
• Supplied and maintained web content for corporate Internet site (sanmina-sci.com).
• Performed detailed on-line searches using Internet, Lexis-Nexis & Westlaw databases.
• Created and designed new Internet web site for HSI on the World Wide Web at www.healthware.net.

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low Demand

• Used lab data to write non-clinical pharmacological reports for submission to FDA or international associations.
• Designed and implemented FDA-compliant QA documentation system to increase potential sales market.
• Documented medical device reference manuals for physicians in an FDA-regulated environment.
• Insured all documentation for a major pharmaceutical company complied with U.S. Food and Drug Administration (FDA) regulatory standards.
• Tested a newly developed database to ensure it matched the SRD, and reported any FDA Part 11 shortcomings.

• Developed and Reviewed SOP's for the change control to ensure they meet FDA Quality System regulations.
• Provided user documentation for three successful FDA 510(k) applications in a single year.
• Assisted Regulatory Affairs division by formatting 22 volumes of a PMA product submission to the FDA.
• Maintained consistent formatting, naming conventions, and file types in accordance with FDA standards.
• Reviewed test cases and scripts and documented the results as per the FDA regulations.

• Prepared all engineering change order packets for review to assure FDA and standard compliance.
• Finalized reports for submission, following all guidelines from clients and FDA/international standards.
• Assisted in developing company's Quality System in compliance with FDA regulations.
• Collaborated across departments to acquire information to be used during FDA inspections.
• Helped develop and write processes for FDA systems remediation.

• Developed, modified and maintained various types of quality service documentation conforming to FDA regulatory requirements.
• Create FDA compliant documentation packages (installation qualifications/operational qualifications) for all new server builds.
• Reviewed and followed SOPs to help the business process in line with FDA regulations.
• Created, per FDA requirements, all Inspection Procedure documents for incoming inventory and all manufactured medical device products.
• Assent Consulting) Wrote data narratives to meet FDA filing requirements.

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low Demand

• Leverage communication, analysis and management background to serve as a single-source for managing RFP's/RFI's and communication in technology organization.
• Created style guides and worked to create effective layouts for responses to Request for Proposals (RFP).
• Managed RFP/RFI proposal submission process and facilitate an efficient, high quality, and timely submission.
• Facilitated development of RFP/RFI content including budgets and strategic text in response to sponsor RFP requests.
• Assisted with the RFP response process by responding to questions concerning product and service offerings.

• Researched corporate assets (SharePoint archives) to compile data calls for future RFP responses.
• Contributed to Aviation Safety's RFP that was submitted to Congress in Spring 2007.
• Assisted with procurement process, crafted proposals and responses for RFP / RFI.
• Developed draft budgets and texts based on strategic RFP/RFI parameters.
• Provided Request for Proposal (RFP) procedural guidance.

• Prepared RFP proposal documentations for various biddings.
• Assist in the successfully awarded production of a time-sensitive RFP response document for NDE and Inspection Services on the Alyeska Pipeline.
• Collaborate with technology and business development teams to create accurate, persuasive, and cogent responsive documents for RFPs for clients.
• Developed statements of work, responded to request for proposals (RFPs); developed standard operating procedures and policies.
• Followed the proposal process from pre-RFP preparation, through to submission and questionnaire tracking.

• Assisted contractors to follow through on CDRLs after a successful RFP bid.
• Performed analysis, research and editorial support of ad-hoc RFP pursuits.
• Write proposals in response to RFPs and manage proposal pipeline.
• Document win strategies or no-go decisions for RFPs.
• Full Time position) Currently providing proposal writing support as a Book Boss for all Past Performance responses related to RFPs.

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low Demand

• Performed analysis of business requirements to application requirements on MACWIS (Mississippi Automated Child Welfare Information System).
• Gathered and analyzed business requirements for client's specific needs and communicated information to development team.
• Collected and analyzed project business requirements and transferred the same knowledge to development team.
• Establish a consistent methodology with business requirements to be utilized throughout current projects.
• Worked on project business requirements documents and help desk knowledge transfer documentation.

• Analyze complex technical and business requirements to ensure agreement.
• Gather business requirements for software testing.
• Worked with Business Analysts to define and create business requirements and system requirements for the BellSouth e-Business Center Remedy Project team.
• Prepare business requirements documents, Agile user stories, and acceptance criteria for new prepaid loyalty card program.
• Developed/updated documentation (v1 business requirements, functional and technical specifications, user guides, etc.)

• Worked with world-wide content providers to gather and design new information, including artwork for business requirements.
• Analyzed system and wrote a business requirements document for the ACE system that ran on SAS.
• Created and maintained version control for training manuals, product catalogs and business requirements documents.
• Use VISIO and create documents to capture business requirements and processes.
• Mapped business processes, wrote business requirements.

• Created use cases from business requirements.
• Tested existing business requirements documents for over 70 unique products on Verizon.com eCommerce site.
• Developed and produced business requirements, nonprofit business processes, operational guidelines and workflows.
• Incorporated business requirements documentation into product release notes.
• Report to senior management in a variety of genres, including situational analyses, process matrices and business requirements.

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low Demand

• Planned and developed administrator guides, installation guides, procedural documentation, and training manuals for hard-drive testing equipment.
• Created and updated installation guides for proprietary medical bill review software.
• Developed user and installation guides using Adobe FrameMaker and Acrobat.
• Created and maintained installation guides for web services to integrate with new modules introduced into the main medical bill review software.
• Developed and updated product documentation including product guides, installation guides, hardware guides, online help, and release notes.

• Developed administrator's reference, user's reference, and installation guides for Oracle Database Vault as per the documentation standards.
• Analyzed feedback and implemented key changes to documentation, including release notes, installation guides and online help.
• Created and maintained online HTML help systems and user and installation guides for software and services offerings.
• Worked with Marketing and Q/A to design and write installation guides for a manufacturer of microwave antennas.
• Write, edit, and illustrate User Manuals and Installation Guides using Microsoft Word.

• Updated and maintained installation guides for medical bill review software and its peripheral products.
• Created installation guides for desktop and server installations of the software.
• Edited all technical documents, including hardware and software installation guides.
• Update and maintain programmer guides and installation guides for external customers.
• Developed user guides and installation guides for the end user.

• Created Best Practice and Step by Step Installation guides for VDI environments using NetApp, Microsoft Hyper-V and Citrix technologies.
• Documented server hardware and network topology for user manuals, installation guides, posters, addendums, and reference cards.
• Developed system diagnostic error messages, DECSystem 10/20 documentation and installation guides for CPU modules and peripherals.
• Created user and installation guides for existing products as well as Extruder machines in process.
• Created popup help, installation guides, and user's guides for three applications

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low Demand

• Use Microsoft Word and Adobe FrameMaker, as well as screen capture software (SnagIt).
• Captured screen shots of various HR Access functionality using SnagIT and other graphics tools.
• Used SnagIt to capture clear images and highlight them for easier processing.
• Created screen captures using SnagIt 10.
• Used MS Word and SnagIt to create the user guide, as well as created the template for the document.

• Documented/verified compliance with mandates for Federal Information Systems Security controls using Microsoft Word and Snagit.
• Manipulated and produced document graphics using Visio and SnagIt software.
• Captured application screens using SnagIt for diagrams and graphic altered using Photoshop for user and style guides.
• Enabled localization of training materials by producing screen captures in eight languages using Snagit.
• Created screen captures from the Web-Ex using SnagIt, edited in Photoshop if needed.

• Used Snagit screen captures to show software operations and make some step/actions more understandable.
• Created and maintained product illustrations using the GreenShot and Snagit screen capture tools.
• Used Snagit for all screen captures and instruction illustrations.
• Used Word, Visio, and SnagIt.
• Used Captivate 8, Articulate Studio 09, Camtasia, and Snagit to produce the courses.

• Developed streaming media and procedures for Training using Captivate, Camtasia Studio, and Snagit.
• Used MS Office, Excel, Snagit, and Sharepoint to produce the procedures.
• Used TechSmith Snagit to produce instructional screenshots for end user documentation.
• Developed videos using Snagit and Camtasia 7 in support of training.
• Used Lotus Notes, Word, Visio, Paintshop Pro, Internet Explorer, and Snagit for the documentation tools.

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low Demand

• Research military and civilian aviation system applications for development and modification of prototype installations and technical publications.
• Provided publishing tools support/training for internal company-wide technical publications team local and remote.
• Coordinate development and implementation of engineering and scientific technical publications.
• Worked on technical publications for various entities within the organization.
• Improved customer satisfaction through timely delivery of technical publications.

• Trained incoming personnel on Technical Publications standards and protocol.
• Assisted in the review of Engineering Orders (EO) and drawings/data to identify what revisions to technical publications were required.
• Maintain a list of source data items that impact technical publications via the NBC Reconnaissance System (NBCRS) database.
• Develop style guide for technical publications; write and edit printed and online manuals and white papers for security systems.
• Enhanced the design, illustration and production of all technical publications including custom designed Owner's manuals and brochures.

• Promoted to Publishing Manager over all technical publications and web development areas within six months after hire.
• Set editorial standards and develop processes and work instructions for creation and upkeep of Technical Publications.
• Created 20 change packages for updates to SOP technical publications using MS Word and SGML.
• Provided supervision to three technical writers in the absence of the Technical Publications Supervisor.
• Assist Program Management in estimating the impact of bid proposals to Technical Publications.

• Facilitated soft skills training seminars for the Technical Publications group.
• Located at CNH Industrial Racine Technical Publications.
• Developed and implemented technical publications web site.
• Served as the publishing LAN Administrator Developed a technical publications LAN network by selecting publishing hardware and software.
• Applied both the MathWorks' in-house style guide and the Microsoft Manual of Style for Technical Publications.

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low Demand

• Used wiki software to create document library, post articles, and distribute links to API documents and other products.
• Authored several in-house instructional documents on how to search, organize, collect, and write API and integration documentation.
• Worked on NetWare Core Protocol (NCP) reference documentation, NetWare OS Architecture, and client API documentation.
• Worked with Ajax API JSON encoded responses to document e-commerce functions like adding items to cart and updating cart.
• Created Help Guides in order for soldiers to have a rapid source of information.

• Interpret application source code and extract the information in order to create API documents.
• Created initial online technical API documentation, customer training and user guides.
• Created API document set, and system that ran automatic weekly updates.
• Documented the appropriate use of the Twitter API.
• Consulted with software developers regarding the documentation of various programming languages, applications, and libraries/APIs.

• Created hyperlinked cross-references to reference views for rapid location of components to be inspected/serviced.
• Adapted and re-wrote existing Tivoli SecureWay Security Manager API Guide.
• Developed documentation guidelines and standards for generation of API and .NET Application Framework User Guides, Training Instructions, as required.
• Maintained an exhaustive database for the Riposte-specific APIs, command-line utilities, and configuration items.
• Authored automation scripts, within Solidworks API framework, for illustration and database management.

• Authored automation scripts, within Solidworks API framework, for illustration creation.
• Prepared API reference and documentation for Opencart in JavaScript.
• Skilled with processing prototype APIs to document software products.
• Created APIs and SDKs to aid third party developers.
• Document chipsets, APIs, test platforms, hardware devices, software releases and more.

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low Demand

• Confer with customer representatives and vendors to establish technical specifications and to determine subject material to be developed for publication.
• Conferred with researchers and executives to establish technical specifications to be developed for publication.
• Create and edit technical specifications, procedural documentation and manuals for Information Protection department.
• Extracted product information from technical specifications and interacted with the engineering team and clients.
• Communicated effectively the technical specifications/instructions to a wide range of audiences.

• Produced numerous internal documents describing technical specifications for educational software.
• Translate technical specifications into easily understandable business terms.
• Meet with contracting personnel to establish technical specifications.
• Prepared technical specifications for translation.
• Review and publish technical specifications.

• Produced software technical specifications which defined the specific features of each component in the transaction flow, for each partner business.
• Evaluated the current documentation process and determined how to create a lean process that produces procedural manuals and not technical specifications.
• Meet with customer representatives, vendors, plant executives, or publishers to establish technical specifications.
• Planned, developed, and wrote technical specifications, procedures, and test methods.
• Researched procedures and instruction to ensure compliance with the New Improved Technical Specifications.

• Updated the format of the user manuals and technical specifications.
• Developed the technical specifications for the site.
• Proof and write updates to technical specifications.
• Produced process documentation, reference manuals, and technical specifications for an XML-based application and its accompanying schema.
• Create and update functional technical specifications and video tutorials for Biomedical Online Ordering and Data Management Website.

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low Demand

• Designed, developed and maintained Management and Operational Crystal Reports using PostgreSQL.
• Prepared SQL Data Dictionary for Data-Warehousing purpose and for internal purpose.
• Developed a web-based Quality Control database, controlled document database and utility activation request tracking system (PHP & MySQL).
• Used Flare, Feedback Server, and SQL Server to deliver XML-compliant help system.
• Provided up-to-date product information for the Sales team for the SQL Tuning products.

• Create reports in Crystal and SSRS from multiple SQL company databases for company.
• Web design, server maintenance, Java, Microsoft SQL, Mac Maintenance.
• Created and maintained all user documentation and tutorials for SQL Tuning software products.
• Worked with the HPSM and SQL teams to automate the reporting function.
• Design instructional material for McAfee Associates DPU Umbrella SQL Help-Desk software.

• Developed SQL queries and used Oracle development environment.
• Used Oracle database and SQL knowledge.
• Write complex T-SQL, create adhocs, perform data analysis, investigation, evaluation and reporting.
• Updated Visio diagrams of active/planned application, database, and SQL servers, system wide.
• Installed, updated, and migrated WordPress on web hosts using phpmyadmin and MySQL.

• Involved in Backend testing by executing SQL queries.
• Used PostgreSQL, Dokuwiki, Excel, bash, Python, CentOS, Java, Subversion, & Apache.
• Used Sql and PL/SQL queries to extract data.
• Contributed to the successful software release Tools: SQL Server, Team Foundation Server, VmWare; FrameMaker; Microsoft Office
• Created SQL Server 2008 R2 training materials for Microsoft's "Microsoft Learning Courseware Library" site.

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low Demand

• Executed Documentation Plan: involved documenting a Network Security Enterprise Supply Management Chain application for UNIX/LINUX and PC users.
• Developed parallel CyberSafe Challenger product documentation for the MVS environment based on product documentation for the UNIX environment.
• Developed operations documentation for a real-time, UNIX-based cellular enhanced services platform
• Designed and wrote 350-page System Administrator's SiteMaestro Reference Guide for system monitoring software (Linux/UNIX and Windows) using FrameMaker.
• Adhered to Intel corporate style and formatting requirements using FrameMaker, Excel, and Exceed on UNIX and Windows NT platforms.

• Developed a manual to transition personnel from using Unix to using one of the first versions of Microsoft Word.
• Content Management Migration Support of voluminous Financial Systems documentation from WordStar to Unix for client AT&T.
• Researched and wrote SDK user guide for chip debugging software on UNIX platform for developer audience.
• Published a technical white paper on DCE support for DIGITAL UNIX TruClusters.
• Attained a working knowledge of OpenVMS and Linux/UNIX operating systems.

• Produced API documentation and online help for Windows and Unix.
• Learned to operate UNIX workstation, and proprietary point-of-purchase software.
• Developed online help files for Adobe Reader for UNIX.
• Used UNIX to manipulate files and perform file operations.
• Administered UNIX and NT servers.

• Versed in numerous legacy mainframe technologies and self-taught in HTML, Javascript, CSS, PHP, XML, and UNIX.
• Created business programs on a Unix computer system using Fortran77 for the U.S. Military at Dugway Proving Grounds.
• Updated Informix 8.3 and 9.2 software release documentation using Perl scripts, FrameMaker, UNIX/PC.
• Train to learn Unix language and Serena Business Manager capabilities.
• Work was accomplished in a UNIX environment, then in FrameMaker for the creation of final "camera-ready" artwork.

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low Demand

• Delivered documentation within PSI/HUD software development methodology based on HUD SDLC templates.
• Write system requirements, manage system development life cycle (SDLC), write test plans, and manage operational performance.
• Utilized Rational TestManager, ClearQuest, ClearCase, and RequisitePro to manage applications using Software Development Life Cycle (SDLC).
• Frequent use of SharePoint which included, uploading baseline documents and maintaining version control through the SDLC for respective Project Teams.
• Ensured quality documentation was delivered on time under tight deadlines in accordance with SDLC (software development life cycle).

• Documented data migration processes, programming processes, release management process such as SDLC, and documented Q/A regression tests.
• Performed process reviews in all areas of the SDLC such as requirements management, configuration management, and testing.
• Diagrammed and verified SDLC, testing, release, production, change request, and security processes.
• Evaluated the existing SDLC documentation for the IFAP and FPP websites, noting gaps and deficiencies.
• Implemented the SDLC for the development life cycle and followed the standards process in the application.

• Create and write templates for the SDLC (System Development Life Cycle).
• Work with system engineers and third party vendors to prepare SDLC documentation.
• Implemented the use of standard templates to create up-to-date SDLC documents.
• Reviewed SDLC artifacts and assisted with organizational and workflow policy and governance formulation.
• Ensured requirements traceability throughout all SDLC documentation including test cases and test results.

• Created SDLC documentation for WDW Co.'s Food Safety Program covering handheld and other technologies in support of HACCP guidelines.
• Write, edit, and format System Development Lifecycle (SDLC) documents mandated by CMS.
• Created and maintained System Architecture and System Development Lifecycle (SDLC) diagrams and Wiki pages.
• Ensured Section 508 compliance for all documentation in the SDLC lifecycle.
• Created SOPs and questionnaires Reviewed and edited SDLC documents Reviewed and edited Power Point Presentations Facilitated and recorded Knowledge Transfer Sessions.

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low Demand

• Produced creative documentation and new procedural materials/kits/job aids for various business processes.
• Created streamlined documentation for the existing System Development Life Cycle and converted existing templates and job aids to newly implemented standards.
• Updated training materials and job aids for the new version of HPSM using Microsoft Word and PowerPoint along with Snag-It.
• Supported the training team with documentation and job aids; formatted data tables for use in new drug application submissions.
• Rebuild Word documents (procedures, job aids, reference guides for end users) in the new project template.

• Delivered the following published UPK content: UPK simulation, Instructor guide, Student manual, job aids and PowerPoint presentations
• Web Hosting; created and updated other documents (such as job aids) for the Customer Care audience.
• Created and made continuous improvements to training materials (job aids, quizzes, and training procedures).
• Create & maintain step by step job aids, manuals, and on boarding program documents.
• Developed and managed procedures, process flows, forms, job aids, and other documentation.

• Designed job aids, training guides, installation guides, marketing brochures, etc.
• Developed marketing presentations, job aids, brochures, and technical bulletins.
• Created style guides, forms, job aids, and templates.
• Used Macromedia Fireworks to create and modify graphics used in guides, online references, quick steps, and job aids.
• Created and maintained systems training deliverables such as job aids, online help files using Microsoft Word, Adobe RoboHelp.

• Created job aids and workflows for Loan Origination, Loan Operations, Loan Servicing, and the Administration department.
• Worked with SMEs to develop Facilitator, Participant Guides and other job aids for ILT presentation and facilitation.
• Created and maintained SOPs, Work Instructions, Specifications, and Job Aids.
• Prepare documents to support onboarding activities; Develop User Guides and Job Aids
• Developed job aids, online documentation, SOPs, and flow charts.

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low Demand

• Analyzed (associated specifications and applications) and documented large, complex technical database manipulation/data warehouse and reporting projects.
• Interviewed electrical and software engineers to collect technical data for documentation.
• Enter technical data into computer utilizing various word processing systems.
• Publish and distribute approved change proposal technical data packages.
• Maximize electronic technical data reuse and authoring efficiency.

• Interviewed developers and managers to gather technical data.
• Synthesize highly technical data into easily readable reports.
• Support aircraft operations with current technical data.
• Researched organized, wrote, edited, and produced technical and non-technical data for major proposals, presentations and publication projects.
• Organized and compiled technical data and design specifications, read technical drawings, schematics and production layouts.

• Translated technical data into simple, user-friendly language ensuring customers are able to comprehend the manual.
• Formatted oil & gas company engineering practice documents and technical data sheets for Intranet.
• Have experience with highly complex and unique BDNA technical data products.
• Translated technical data into simple, user-friendly language.
• Format product features and technical data with HTML.

• Participated in the Technical Data Working Group.
• Research and organize technical data.
• Prepared technical data and information for the use of multi-media presentation materials.
• Produced sales and marketing literature, including technical datasheets, brochures, sales presentations, and tradeshow exhibit materials.
• Used Microsoft Project to create online technical datasheets for Optek's LEDs, mounts, sensors and military-grade products.

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low Demand

• Created and edited various technical documentation for departments within the Process Engineering Department per corporate and customer documentation standards.
• Defined and implemented standardized Engineering Department policies and procedures where no documented processes existed.
• Provided technical documentation for the specific projects guided by the Manufacturing and Engineering departments.
• Supported process development and created end-user documentation for the data center engineering department.
• Developed SDLC documentation for several equipment modules within USPS engineering department.

• Documented a quality system procedure for the Engineering department.
• Work with engineering department to develop and write technical specification, instruction & user manuals.
• Selected to create process and procedures for a new vehicle developed by the Engineering Department.
• Work with Engineering Department to create documentation on yacht certification for foreign sales.
• Worked with the engineering department creating fracturing and cement bids for other companies.

• Worked with the engineering department on weekly safety audits of the assembly departments.
• Managed, revised, and created technical publications for the engineering department.
• Worked within the Production Engineering Department of an Aviation Repair Facility.
• Developed assembly procedures for R&D Mechanical Engineering Department.
• Provide engineering departmental training on the MQ-9 Avionics system.

• Worked within GSA engineering department.
• Worked in the Engineering Department.
• Developed work instructions for Process Development Engineering Department for initial manufacturing of the Colonoscope Single-Use Device.
• Linked videos for viewable network/ shared folders in sensors engineering department.
• Strategized and wrote a network security policy and procedures manual for Multex.com's security engineering department.

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low Demand

• Managed documentation projects for data-center switching software, ensuring on-time product documentation and online help for flagship data-center switching products.
• Reviewed design documentation and information provided by subject matter experts to create product documentation for the appropriate target audience.
• Helped other department members find and understand information required for product documentation manuals they were generating.
• Coordinated and wrote content for all marketing literature and customer--facing product documentation.
• Create web-based repository of product documentation for developer/integrator and system administrator audiences.

• Develop technical illustrations of parts and procedures for product documentation.
• Created and maintained an internal website containing extensive product documentation.
• Developed proposal for online resource center to centralize product documentation.
• Manage initiative for consistent terminology across all product documentation.
• Created and maintained an online product documentation library.

• Developed training methods and procedures and product documentation.
• Collaborated with Research and Development, Engineering, and Service departments to tailor product documentation to customer and service technician needs.
• Worked with customer support, sales, and marketing teams to identify and create product documentation.
• Updated English, French, and Spanish GPS product documentation for six models using FrameMaker.
• Research product documentation, interview Subject Matter experts, develop and write documents.

• Planned, wrote, and edited product documentation for multiple software solutions.
• Used existing product documentation to design and create product training materials.
• Enable company growth via accurate and precise product documentation.
• Created all graphics for product documentation (photographs, screenshots, illustrations, drawings exported from mechanical design software).
• Worked with systems analysts to create product documentation for the IT department.

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low Demand

• Documented old business processes to archive and developed new business processes to adhere to contractual requirements for servicing their third-party customers.
• Gathered information to document, analyze, and evaluate existing or proposed business processes to improve productivity and efficiency.
• Required close cooperation with division experts to accurately depict new business processes for purchasing and manufacturing operations.
• Communicated with users to identify gaps in business processes and provide analysis and recommendations to resolve gaps.
• Analyzed and validated business processes through information and requirements gathering with subject matter experts and process owners.

• Assisted other Process Analysts in developing questionnaires to establish existing business processes and procedures.
• Mapped and improved business processes in support of software transformation and new business acquisitions.
• Coordinate policies and business processes; collaborate with internal and external senior officials.
• Analyzed business processes, identified opportunities for improvement and recommended changes.
• Analyzed and documented software systems that supported business processes.

• Utilized Six Sigma and Lean tools to review and refine business processes in order to improve the customer service experience.
• Created and designed flowcharts templates, systematic documents and manuals to assist in training and for knowledge of business processes.
• Worked with in-house and external SME s to ensure business processes and responses were documented as intended.
• Worked with product groups to identify, document and analyze business processes.
• Mentored and trained users on complex business processes and accompanying software screens.

• Designed templates for client business processes.
• Analyze and interpret correct and proposed policy and guidelines, and assess business processes reengineering impacts on quality assurance.
• Analyze business processes to develop process improvement documents including narratives, workflow maps and diagrams.
• Worked remotely for Infor Software Solutions for outsourced business processes.
• Diagram business processes using Visio in consultation with business partners.

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low Demand

• Worked effectively with business partners/customers to create and/or integrate business process documentation with technical and validation documentation.
• Provided extensive process documentation of trolley controller, and braking system modifications and performance.
• Developed Security Operations Center process documentation supporting SAS 70 certification.
• Created process documentation to support training and auditing objectives.
• Researched and Developed Manufacturing and Engineering Process Documentation.

• Worked with project managers and tools experts to create change request process documentation for use by software development teams.
• Used MS SharePoint to track document progress, process documentation requests, and maintain documentation library and archive.
• Improved effectiveness of customer team outsourcing efforts by creating business process documentation (text and diagrams).
• Worked with remote content providers to gather and design new information and process documentation.
• Write and Organize content for products, process documentation, and manuals.

• Produced business process documentation for the billing and revenue tracking group.
• Assisted the software asset manager in creating process documentation.
• Contracted to create process documentation in compliance with ISO27001.
• Updated user guide for internal template and process documentation.
• Review and edit SMI Data Analysis Process documentation.

• Update Site Services process documentation as conditions change.
• Developed technical procedures and process documentation including comprehensive contamination control and optical handling procedures with multi-layer coating requirements.
• Captured and preserved business process knowledge by working with senior IT staff to create process documentation.
• Prepared process flow diagrams and wrote Process documentations for the internal users using Visio.
• Process documentation using the Documentum QUMAS (NetDocs) system.

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low Demand

• Produced press releases and other media statements efficiently and effectively under tight time constraints.
• Developed documentation/presentations/press releases for unmanned UXO devices.
• Developed, wrote, and designed marketing collateral, newsletters, training manuals, correspondence, press releases, etc.
• Vetted all marketing material copy for proper translation to English and cultural correctness as well as creation of press releases.
• Created and edited presentations, proposals, press releases, web content, and graphics for Sales and Marketing.

• Managed website and published on-line press releases, product sheets, and technical details of simulator product line.
• Created company documents, including sales sheets, press releases and training materials for internal and external distribution.
• Created press releases, promotional email newsletters, and sales presentations related to the software product.
• Developed recruitment documents, including ads and press releases, for the NASA SHARP Program.
• Drafted speeches and wrote press releases to promote enrollment at Albany Technical Institute.

• Redesigned company website, wrote press releases for print in nationally recognized magazines.
• Write and publish newsletter, seminar brochures, success stories and press releases.
• Created new product announcements, company newsletter, and wrote press releases.
• Write press releases and news articles for posting to websites.
• Edited press releases made to promote the company's products.

• Edited blogs, e-newsletters, press releases and web copy.
• Drafted and updated verbiage for company website and press releases
• Produced Marketing Communication documentation, including external web site, press releases, company profiles.
• Edited and reviewed numerous internal and external documents, including website content, press releases, annual reports and product datasheets.
• Created monthly Press Releases & promotional material for Website & hardcopy distribution.

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low Demand

• Designed style guides for proposals and operations documentation, provided organization tools for proposal production.
• Ensured cohesiveness and consistency within documentation and manual sets by authoring departmental style guides.
• Reviewed and revised existing documentation and style guides for consistency and accuracy.
• Developed documentation standards and style guides.
• Developed and maintained style guides and process documents in collaboration with peer writers, editors, and the Cisco style team.

• Developed and documented internal processes to facilitate shared knowledge, establish best practices and style guides, and maximize team productivity.
• Trained team members on production protocols, internal style guides / standards, and proprietary software.
• Enforced documentation consistency through MS Word templates and clear, consistent style guides.
• Update all articles for spelling, grammar and the American Express Style Guides.
• Participated in the creation of documentation standards, including process and style guides.

• Maintained documentation standards for processes, procedures, and style guides.
• Create style guides, procedural, process and technical documentation.
• Designed and created indexes, templates and style guides.
• Created and maintained project style guides and writing processes.
• Created templates and style guides for ongoing corporate documentation.

• Created and maintained templates and style guides !
• Worked extensively with templates and style guides.
• Worked with a large team of writers and editors to create and follow style guides, templates, and workflow procedures.
• Developed style guides for user guides and SOPs.
• Verified that deliverables followed customer (HP) and industry style guides.

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low Demand

• Utilized RoboHelp and DreamWeaver to create a web-based user manual.
• Maintained the FTS website using HTML, DreamWeaver.
• Used DreamWeaver to write modification instructions for immunodiagnostic systems and delivered online to Field Engineers.
• Checked hyperlink functionality for instructional websites using Dreamweaver.
• Developed documentation for a mobile application security product, using Google Docs, Dreamweaver, and other cloud-based development tools.

• Maintained new on-line documentation content using, Visual Studio 6.0, Adobe Acrobat, Dreamweaver 3.0.
• Co-authored a decision flow using Adobe Dreamweaver software.
• Used Dreamweaver and RoboHelp to create web pages.
• Used Dreamweaver and hand-coded HTML.
• Developed SDLC documentation, including Visio flow diagrams, PowerPoint slide shows, and an SDLC website created with Dreamweaver.

• Created User and Installation Guides for direct-to-consumer use and converted this documentation into HTML using Dreamweaver for usr.com.
• Planned, developed and produced user-friendly, context-sensitive Online Help using Adobe - RoboHelp and Dreamweaver.
• Used RoboHelp, Captivate, Dreamweaver, Visio, Excel, PowerPoint, and Word.
• Maintain internal software help content available online via Adobe Dreamweaver and TWiki.
• Created new content for the corporate security web site using Dreamweaver.

• Used Dreamweaver, Deva, and CourseBuilder for this project.
• Updated Dreamweaver files and web site.
• Designed and maintained Company web site using Macromedia Dreamweaver.
• Used Dreamweaver, Documentum, and Photoshop to develop online help for Intranet.
• Updated HTML Help files using Dreamweaver MX Captured/edited simulations using IBM Simulation Producer Created/modified graphics using Snagit/PaintShop Pro

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