Technical Writer Skills

• Developed and implemented standards for documenting program specifications, test procedures, software procedures, and other contract deliverable documents.
• Conducted verification and acceptance test procedures for quality assurance on computer platforms to include troubleshooting and isolating system failures.
• Review operating procedures, periodic test procedures and alarm response procedures belonging to Operations Department.
• Used photographic materials and/or imaging software for illustrations and creation of qualification test procedures.
• Incorporate feedback from manufacturing technicians that increases the usability of documents and test procedures.
• Verified accuracy of information by performing research and by following test procedures.
• Supported production of test procedures and documentation of system specification validation documents.
• Prepare developer documentation for financial software Develop test procedures for Quality Assurance department
• Produced technical documentation and test procedures using Microsoft word and AutoCAD Lite.
• Worked closely with laboratory personnel, modifying test procedures and methods.
• Included translation of engineering documentation and test procedures from Hebrew.
• Developed test procedures for hydrogen fuel-cell power generation systems.
• Documented Test procedures for proving algorithms with Hardware-In-The-Loop tests.
• Created and maintained test procedures and quality control documentation.
• Developed the commissioning and Safety Instrumented test procedures.
• Developed and edited system level test procedures.
• Specialized in manufacturing assembly and test procedures.
• Developed/proved standards and test procedures.
• Performed wrote, formatted and edited of user manuals, installation and test procedures, software descriptions, specifications and requirements.
• Collaborated with test engineers to develop reports, test procedures, and formats for new or existing documents according to guidelines.

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• Reviewed and edited soft copy documentation and online documentation and recommended revisions in response to technical and customer requirements.
• Reviewed customer feedback from online documentation surveys, implementing customer suggestions for improvement into the documentation department-wide.
• Completed additional tasks as assigned by immediate Manager, Manager of Technical Publications and online documentation.
• Applied quality assurance processes to validate online documentation for accuracy, compliance, and completeness.
• Collaborated with Information Services personnel to create instructional handbooks for creating and using online documentation.
• Developed project plans for online documentation, department budgets, and Web-enabled system requirements.
• Create online documentation of existing application functions in a complete but easily understood format.
• Contributed to quality assurance by proofreading and testing online documentation before client distribution.
• Researched and implemented online documentation in consultation with programming department.
• Created online documentation files for securities industry software using ForeHelp.
• Created printed and online documentation for genetics laboratory software.
• Provide Technical and procedural support for online documentation system.
• Generated online documentation using the Microsoft Help compiler.
• Completed multiple classes relating to online documentation processes.
• Created online documentation to optimize the end-user experience.
• Maintained an online documentation repository for documentation control.
• Contracted to update Financial Department training online documentation.
• Target media included print and online documentation.
• Created and maintained printed and online documentation.
• Prepared online documentation for the company wiki.

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• Completed client division website reorganization and websites for project status updates and technical issue communication using the Web Content Management system.
• Collaborate with subject experts to optimize web content and outward-facing communication.
• Designed and developed web content for and maintained organization website.
• Edited and converted training documentation to interactive web content.
• Developed web content to guide prospective Kindle developers
• Designed and developed mobile web content architecture.
• Created user guides, web content, newsletters, forms, handled technical issues, conducted client meetings and employee training.
• Developed and maintained accurate and concise hard-copy documentation and Web content for one of the world's leading video game manufacturers.
• Develop in multiple server environments, and request replication of approved Web content using a SharePoint database form and dashboard.
• Lead web content writer/editor for award-winning redesign of Office of Inspector General, Department of Health and Human Services website.
• Analyzed, designed, wrote, and edited documentation, web content, processes, procedures, and standards.
• Created and edited presentations, proposals, press releases, web content, and graphics for Sales and Marketing.
• Controlled key communication vehicles including, but not limited to, talking points, hot topics and web content.
• Optimized Web content for search engine consumption using key phrases, keywords, and other types of metadata.
• Served as technical writer for a variety of KAI contracts, specializing in web content and software documentation.
• Manage and complete multiple publications (technical documents, user manuals, online help, web content).
• Created system and user requirements for web content repository and assisted in implementation (Adobe, Word).
• Create training manuals and accompanying presentations * Revise standard operating procedures * Edit web content and maintain site
• Researched, outlined and wrote technical documents, including white papers, application notes and web content.
• Authored and edited some marketing materials: Web content, white paper, brochures, press releases.

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• Developed internal department-level procedures, as well as provide structured guidelines for crew to follow when developing business and technical documentation.
• Develop technical documentation for the normal, abnormal, and casualty operations for a complex next generation external submarine communication system.
• Created and updated technical documentation and e-Learning training materials for Medical Distribution e-Commerce Windows Application, e-Commerce Website and Company Intranet.
• Created project documentation such as implementation support, end user documentation, and technical documentation for Thin Client deployments and others.
• Designed and developed the technical documentation needed for supporting the Technical Services and Application Development groups of the Information Technology department.
• Developed and maintained technical documentation for written procedures required that include the software application user's guide and user training processes.
• Design and development of technical documentation materials, development of interactive learning materials with combined simulation, video and print output.
• Developed a product technical documentation change management work process that is used by the entire product management and software operations team.
• Communicated with software developers, researchers, project managers, and client services members to define requirements for technical documentation.
• Created computer software manuals and technical documentation for electronic devices by adapting raw data obtained from software and electrical engineers.
• Researched/developed technical documentation online or in print for a variety of audiences and purposes to fulfill troubleshooting knowledge base requirements.
• Reviewed technical documentation to ensure consistency across established standard operation procedures, guidelines, work instructions, and style guide !
• Reviewed and edited technical documentation authored by others to ensure documentation is in compliance with internal standards and external regulations.
• Gathered technical material including specifications, technical drawings, product features, and process flows for inclusion in technical documentation.
• Created technical documentation wiki sites for both Interchange development and production environments (end user, customer-facing documents).
• Created and edited various technical documentation for departments within the Process Engineering Department per corporate and customer documentation standards.
• Developed technical documentation of current system and architecture; specifically (Product definition and specifications-General Requirements-Transfer of Knowledge)
• Compiled and created all documentation regarding system upgrades, modifications, user procedures, and general technical documentation.
• Coordinated with the Application Development team and business analysts to develop technical documentation for a web-based banking application.
• Created technical documentation for a system being developed to retain product documentation for the development of contact lenses.

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• Scheduled and coordinated meetings with subject matter experts and other cross-functional teams on multiple documentation projects that I managed simultaneously.
• Retrieve, organize, analyze and synthesize intermediate subject matter and transform it into easy-to-understand information for specific audiences.
• Reviewed design documentation and information provided by subject matter experts to create product documentation for the appropriate target audience.
• Subject matter experts included system developers, mainframe programmers, database administrators, network analysts and IT security analysts.
• Research content for new and revised documents by participating in user analysis, identifying and interviewing subject matter experts.
• Analyzed production deployment processes through interviews with the subject matter experts, recommended, documented and implemented improved processes.
• Collected, developed, modified, prepared, or validated documentation working with information security subject matter experts.
• Confer with and manage subject matter experts to establish technical specifications and determine subject material to develop standards.
• Analyzed and validated business processes through information and requirements gathering with subject matter experts and process owners.
• Improved documents for presentation to upper management by analyzing and rewriting process descriptions from subject matter experts.
• Created technical procedure manuals, researched information, interviewed technical subject matter experts for licensing and accreditation.
• Collaborated effectively with subject matter experts in Engineering and IT to produce accurate and timely technical documents.
• Researched industry descriptions, used existing company information and interviewed subject matter experts to produce job descriptions.
• Communicated regularly with subject matter experts to enhance project efficiency and to ensure project met projected milestones.
• Worked with engineers and other subject matter experts to gather information and ensure technical accuracy and completeness.
• Interviewed subject matter experts, developers, system administrators and managers for technical and non-technical content.
• Collaborated with subject matter experts, integrated feedback and comments from reviewers to develop document content.
• Program Leadership: Collaborated with cross-functional international subject matter experts to develop new operating regulation language.
• Interview subject matter experts and complete task analyses required to aggressively accomplish strategically set progress goals.
• Collaborated with subject matter experts to elicit expertise and input for accuracy of training content.

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• Developed a revision of a resource document detailing software components of an extensive software system for field operations representatives and management.
• Presented Divisional Excellent Deeds award by Documentation Manager for completing all required procedures within a 6-week period with high quality.
• Analyze developments in specific field to determine need for revisions in previously published materials and development of new material.
• Collaborated with international product manager, project manager, language services, and graphic designers regarding revisions to labeling.
• Developed and revised operations and maintenance manuals for Skyline's Transportation Systems division's electronic signs and systems.
• Required close cooperation with division experts to accurately depict new business processes for purchasing and manufacturing operations.
• Investigated instructions to verify compliance with government, enterprise, and division regulations, preventing liability.
• Coordinated up to 11 concurrent projects, simultaneously managing major revision tasks and same-day rush publications.
• Facilitated the revision, validation, and publication of forms, documentation and related communications.
• Contributed to the development and presentation of educational materials, publications, and document revisions.
• Created, wrote and published internal technical and operational documents for on-line gaming division.
• Performed internal quality audits under supervision of the Director of Quality Assurance.
• Create process and procedure documentation on requesting and reviewing Manual Entitlement provisioning.
• Modified existing documentation to align with new divisional and site document requirements.
• Managed document revision schedules using Microsoft Excel and Visual Basics based platforms.
• Manage division's intranet site by organizing and archiving divisional documents.
• Implemented Company document control and revision control policies and procedures.
• Coordinated with subject-matter experts to gather requirements and revisions.
• Review current documentation to determine if revisions are required.
• Created the Integrated Wiring Diagram Manual containing Temporary Revisions.

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• Re-engineered county specification book process taking from highly manual to online/electronic process using SharePoint as main content repository.
• Created security access schemes in SharePoint allowing in-house developers full access while limiting access to outside developers.
• Created/maintained/administered a top-level and sub-level Microsoft SharePoint 2007 site used for a department internal-only content repository.
• Created department Wiki using SharePoint to serve as a repository for reference information and documents.
• Utilized SharePoint software for the tasks of configuration management of all technical documentation created.
• Utilized SharePoint portal to prepare /edit documentation in support of technical manual conversion process.
• Established documentation library utilizing Crystal Reports and SharePoint as well as tracking of information.
• Manage documentation repository on MS SharePoint, including posting and updating published documentation.
• Designed and developed Microsoft SharePoint Portal Intranet Site for multiple software development teams.
• Coordinate the posting and publishing of documentation to the communication portal using SharePoint.
• Managed document projects and collateral via Microsoft Project and department/project SharePoint sites.
• Analyzed and adapted existing Microsoft Word forms documents utilizing Microsoft SharePoint system.
• Create a SharePoint ITIL Wiki that increases informational accuracy and usefulness.
• Authored / edited SharePoint Practitioner and Specialist Training materials / artifacts.
• Acted as SharePoint administrator for online configuration management of project documentation.
• Submitted weekly reports to SharePoint for Release and Document Management review.
• Redesigned the SharePoint sites for usability and quick retrieval of information.
• Authored several manuals for Microsoft SharePoint including Security and User guides.
• Created and updated procedural documentation and managed a SharePoint-based knowledge base.
• Assisted in design and testing of Microsoft SharePoint Document Management System.

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• Assisted with needs assessment/technical analysis of custom developed modules to assist customer service and purchasing with data entry tasks.
• Created examples and verified SME created examples that demonstrated software analysis and computational capabilities of new features.
• Applied principal test methods to moderate critical hard drive crash assessment/reviewed status of government computer automation systems.
• Created documentation and best practices for using administration web pages and crafting skill assessment statements for CareerGenius.com.
• Collected and analyzed Community Fragility data; produced technical writing for final assessment reports.
• Produced documentation based on SME interviews and/or existing documentation in all stages of process.
• Participated in the Command's first-ever Vulnerability Assessment to identify physical security deficiencies.
• Contributed effectively towards Risk assessment, Version control, and Configuration management.
• Conducted needs assessments with internal clients to identify training requirements.
• Bank of America Co-developer/presenter of management-level sexual harassment training.
• Reviewed all assessment forms to ensure accuracy and completeness
• Attended planning meetings with Project Managers and clients to create reports detailing client project specifications, budget analysis and risk assessment.
• Research and interview (SME) Subject Matter Experts, internally and externally to Compile information for development of Technical Documentation.
• Performed full scope assessment of all proprietary systems, programs, and processes as pertained to change management for ICD-10 implementation.
• Participated in user acceptance testing (UAT) and acted as subject matter expert (SME) during go-live system introduction.
• Included interviewing SME's, creating the task analysis, and then creating the training modules using the IDLS Learning System.
• Interacted with SME's, developers, and BA's to determine impact of software upgrades and impact of monthly releases.
• Attended and participated in daily stand-up meetings with projects managers, subject matter experts (SME) and project specialists.
• Gathered information to create the Monthly Progress Report to clarify and define the Incentive Based Contract (IBC) assessments.
• Trained and supervised four part-time interns over three months to build electronic skill assessments for 1,270 technical and business courses.

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• Researched, developed and edited aircraft technical manuals by translating complex engineering data into clear, concise and easy-to-understand maintenance documents.
• Interfaced with subject matter experts in multiple departments to collect technical information for integration into technical manuals and sales publications.
• Coordinated and assisted subject-matter experts in organizing and writing internal and external technical manuals and publications for COMSEC equipment manuals.
• Conducted research on older paper-based technical manuals determining if on-line manuals contained critical material required for IETM conversion process.
• Composed, developed and revised a variety of company aircraft maintenance technical manuals and bulletins for publication.
• Produced engineering technical manuals and internal documentation to ensure compliance with guidelines, specifications, and deadlines.
• Developed drafts, edits and formatted technical manuals and other technical documentation for multiple varying business partners.
• Conducted research of technical manuals and journals to increase understanding of document requirements for Government bid proposals.
• Provided guidance to software and security engineers on developing effective and clear technical manuals and documentation.
• Worked with engineering personnel to develop technical manuals for manufactured oil & gas drilling industry components.
• Analyzed and interpreted specialized technical information in order to compose detailed documentation and technical manuals.
• Developed electronic technical manuals to for several federal government customers to support maintenance activities.
• Interpret engineering drawings and engineering change proposals and incorporated them into existing Technical Manuals.
• Reviewed blueprints and technical manuals to determine system and component operating requirements and characteristics.
• Gathered and disseminated technical data from subject matter experts for integration into technical manuals.
• Studied system engineering drawings, vendor data, and developed comprehensive technical manuals.
• Revised and edited technical manuals and other materials written by colleagues and management.
• Developed, wrote and edited technical manuals for custom designed machinery and equipment.
• Edited TVM technical manuals per transit authority, management or engineering team commentary.
• Gather requirements from Government Leads and implement those requirements into various Technical Manuals.

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• Initiated development of FrameScript scripts that extracted information from engineering's register database and imported it into FrameMaker SmartTables.
• Designed document templates in FrameMaker and Microsoft Word, incorporated as the new ITSO Engineering technical documentation standards.
• Write and verify maintenance and service procedures for paper based service manuals using FrameMaker authoring software.
• Revised spectrometer user guide in FrameMaker to emphasize task-based instruction instead of merely describing each screen.
• Assisted other internal departments in developing documentation utilizing Structured Adobe FrameMaker 12 and Microsoft Word.
• Analyzed FrameMaker source document and provided feedback to XML architects to improve accuracy of conversion.
• Developed FrameMaker document template and imported software documentation from Microsoft Word to FrameMaker.
• Researched and wrote technical documentation for software users using FrameMaker desktop publishing software.
• Designed and maintained the FrameMaker document templates and administered the document repository.
• Created software user guides and installation manuals for telephony applications using FrameMaker.
• Created course material and supplemental documentation for training classes utilizing FrameMaker.
• Use Structured Adobe FrameMaker and Idiom WorldServer in a content-management environment.
• Used Adobe FrameMaker to develop Reference Manuals for high-volume packaging machinery.
• Exercised advanced skills in unstructured FrameMaker 9 for document creation.
• Maintained single-source documentation set using Adobe FrameMaker and WebWorks Publisher.
• Developed user and installation guides using Adobe FrameMaker and Acrobat.
• Participated in documentation meetings and converted documents to Structured FrameMaker.
• Developed Word and FrameMaker templates for gathering and documenting information.
• Converted manual to structured FrameMaker format using conversion table.
• Created a standardized FrameMaker template for all product documentation.

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• Use Adobe Illustrator and Adobe PhotoShop to perform minor edits on engineering drawing/diagrams as needed.
• Designed visual media for web-based instructional materials using Adobe Photoshop.
• Developed digital photographs and edits using Adobe Photoshop.
• Incorporated all graphics and product photos as required utilizing Adobe PhotoShop CS3, Adobe Illustrator CS3 and Corel draw as needed.
• Assisted business owner with writing technical manuals using Microsoft Word, Microsoft Excel, Adobe Photoshop, and Adobe InDesign.
• Design and update manual cover, page layouts, and informational graphics using AutoCAD, Adobe Photoshop, and Illustrator.
• Utilized a variety of programs such as CadKey Solids, AutoCad, Adobe PageMaker, Adobe Illustrator and Adobe Photoshop.
• Photographed mammography equipment, edited the digital photos with Adobe Photoshop, and then placed the photos in the documentation.
• Create JavaScript-based in-house tools for Adobe Photoshop and Illustrator to automate and increase efficiency of manual creation.
• Work primarily in Adobe Photoshop, FrameMaker, and Acrobat Pro; and Microsoft Word and Excel.
• Determined, captured, and formatted appropriate screen shots to illustrate user guides, using Adobe Photoshop.
• Manipulate photographs using Adobe Photoshop and Adobe Illustrator to create illustrations for manuals and service bulletins.
• Used skills in Adobe Photoshop to edit product images and add them to the company website.
• Prepared newsletters, pamphlets and brochures for various conferences and workshops using Adobe Photoshop and PageMaker.
• Trained staff writers in the use of Adobe Photoshop, Adobe Illustrator, and AutoCAD.
• Used Adobe Photoshop and Adobe Illustrator to create and update photographs and drawings for documentation.
• Designed mock-up screens and documented work flows in Visio, Power Point and Adobe PhotoShop.
• Edited and designed graphics needed for technical orders utilizing Adobe Illustrator and Adobe Photoshop.
• Used Adobe Photoshop to create mock software screens for HP Business Vault Server.
• Used Adobe Photoshop and Illustrator to edit pictures and drawings to support documentation.

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• Generated and edited user manuals for portable Computed Tomography (CT) Scanner designer and manufacturer in Software Quality Engineering department.
• Created new and updated existing User Manuals for high-performance gas and liquid measurement analyzers used in a variety of real-world applications.
• Edited software requirements specifications, use-case specifications, test plans, glossaries, user manuals, and other development-related documentation.
• Created user manuals and training materials from aeronautical circulars, bulletins and presentations for corporate pilots.
• Prepared user manuals, proposals, progress reports and instructional materials for engineering and manufacturing groups.
• Created user manuals and technical documentation for utility industry back-office accounting and work management software.
• Operated freelance technical editing business; researched and edited user manuals and procedural guides.
• Wrote/revised technical user manuals for customer engineers using TI technology in mobile telecommunication applications.
• Received company-wide recognition for generating quality end-user manuals for Korea's external hard drives.
• Created thoroughly well-written, visually appealing user manuals for newly introduced product features.
• Created user manuals for electronic and computerized time controls and wrote advertising copy.
• Created and maintained user manuals and specifications to accurately describe newly-developed system software.
• Produced user manuals and online technical support documents for an independent software developer.
• Edited existing user manuals to simplify language to minimize localization and translation costs.
• Updated user manuals and information architecture documents for set-top box systems.
• Created user manuals for Government client using military specifications and standards.
• Developed user manuals, online documentation and context sensitive help.
• Customized end-user manuals for librarian software while still under development.
• Edited and revised software design documentation and software user manuals.
• Produced user manuals, operating procedures and sales proposal material.

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• Initiated appropriate training programs, established disposal dates and procedures and installed satellite stations for temporary storage of hazardous materials.
• Lead developer of computer-based training programs and online help systems supporting new account setup and acquisition processes.
• Developed technical bulletins, instructional aids, and self-paced training programs for all Panasonic office automation products.
• Directed training programs after persuading senior management of a training department's revenue potential.
• Developed and implemented automotive technical training programs for vehicle manufacturers and second-tier suppliers.
• Develop training programs with consideration for interactive computer based classroom and field environments.
• Developed curriculum and training materials, and managed logistics for off-site training programs.
• Analyzed customer needs to identify and design instructional methodology for training programs.
• Designed e-learning sales training programs that resulted in increased sales and customer satisfaction
• Developed and assembled Computer Aided Instruction and Computer Based Training programs.
• Developed training programs for Clinicians and Financial personnel using Adobe Captivate.
• Increased dealer personnel participation in self-development training programs by 1600%
• Developed Service Technician Training programs for aftermarket dealership technicians.
• Created computer-based training programs to educate future employees.
• Developed award-winning training programs for GM Technical Center.
• Coordinated training implementation and launch of training programs.
• Created and edited training programs for military simulators.
• Design and develop Competency Based Training Programs.
• Developed online training programs launched nationally.
• Developed web-delivered software training programs.

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• Developed sophisticated PowerPoint presentations for cross-departmental meetings.
• Prepared PowerPoint presentations and internal marketing and promotional materials to keep company abreast of rapidly changing procedures within the department.
• Created PowerPoint color slide presentations for Schick Manufacturing Equipment and computer text and PowerPoint presentations for existing documentation
• Created PowerPoint color presentations, and Excel Spreadsheets, and formatted and edited existing documentation for outside vendors
• Identified FrameMaker as the replacement, created PowerPoint presentation, and briefed selection rational to managers.
• Develop and implement training material for new hires with accompanying PowerPoint presentations used for training.
• Supported PeopleSoft HR upgrade through production of animated, online presentations using Microsoft PowerPoint.
• Designed and wrote instructor- led course materials, including instructor/participant guides and PowerPoint presentations.
• Analyzed data, prepared status reports and rendered raw data into executive PowerPoint presentations.
• Create technical PowerPoint presentations used to explain both business logic and programming logic.
• Participated in appropriate internal training including PowerPoint presentations, to enhance product knowledge.
• Worked with Command-level personnel in developing PowerPoint briefing presentations for senior military staff.
• Create presentations using PowerPoint for Committee review and approval of forecast analysis results.
• Presented PowerPoint of research findings and authored periodic, journal article-style progress reports.
• Created PowerPoint presentations for distribution to potential customers and for marketing presentations.
• Utilized PowerPoint to define and illustrate relational software structures and software dependencies.
• Provided PowerPoint presentation to accompany the verbal demonstration aspect of the proposal.
• Used photographic materials and/or PowerPoint for illustrations and creation of operation procedures.
• Developed PowerPoint presentations and customer feedback survey for FAA Acquisition and Business.
• Authored PowerPoint presentations so management team can provision organized data to clients.

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• Created and modified documentation to meet user requirements in preparation for HTML conversion and user manual for software application functionality.
• HTML-based online help system for an automated global positioning tracking system for a logistics management company.
• Converted Marketing collateral from FrameMaker to HTML using WebWorks Publisher.
• Provided HTML content for a Web-based electricity management program.
• Redesigned outdated internal directory website to be fully responsive with HTML, CSS, and PHP using a custom CSS layout.
• Edited HTML files, created by offshore India-based software development vendor, for the AI configuration software's online Help system.
• Developed requirements for U.S. Air Force personnel management/staffing application project; wrote HTML help; and tested software against requirements.
• Converted internal product troubleshooting documentation to a web format by coding in HTML (hand coding and using editors).
• Created knowledge base for Systems Quality Management, using cross-referenced HTML and Excel pages linked to PDF documents on intranet.
• Assisted in developing and maintaining web-publishing projects which required knowledge of HTML and JavaScript languages and web-based tools and utilities.
• Employed Adobe Acrobat and HTML features and functions to create user friendly manuals with easily accessible and well organized information.
• Implemented online conversion of manuals, first to Windows Help format, then to HTML on the company intranet.
• Merged existing HTML website code with PHP tags in WordPress to provide blog and content management system functionality.
• Worked with user assistance teams to improve the design of the new HTML Help system in Windows 98.
• Authored and deployed HTML quick fix engineering (QFE) documents, Wiki release, and KB articles.
• Convinced management to let me convert a TL1 reference guide to HTML help for easier use by technicians.
• Designed and created a 94 topic integrated HTML help system for Bluetooth Profile Tuning Suite (PTS).
• Experience publishing QuickBooks Developer Platform Cloud content using REST and SOAP-based web services with WordPress CMS and HTML.
• Designed a FrameMaker to HTML conversion filter using WebWorks Publisher that was the basis for later implementation company-wide.
• Developed and updated administrator's and user's guides for software in various formats including HTML and PDF.

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• Created a documentation reference repository utilizing RoboHelp to assist developers in referencing past release architecture, reference, and requirement documentation.
• Developed Online Help system (RoboHelp) to provide context-sensitive configuration information for users of the Phoenix Controls Configuration Plug-in.
• Designed and developed and wrote end user documentations for internally developed systems used at FlexITy Solutions using RoboHelp.
• Maintained responsibility for editing and publishing documentation using FrameMaker, MS Word, and RoboHelp.
• Streamlined the online documentation process for the client/server reconciliation products using newly-added RoboHelp build tags.
• Imported current FrameMaker documentation into RoboHelp to create up to date online-help for end-users.
• Created User Guides and RoboHelp documentation for internal applications lacking training and/or documentation.
• Devised documentation for user manuals, as well as online documentation utilizing RoboHelp.
• Created and compiled online help for Business Process Management project using RoboHelp.
• Developed training materials using RoboHelp and Captivate for PeopleSoft financial management products.
• Created FrameMaker templates, converted FrameMaker user guide to RoboHelp project.
• Supported online publication of internal procedures to agency intranet using RoboHelp.
• Prepared training materials and technical manuals, using FrameMaker and RoboHelp.
• Developed online help system for proprietary aviation maintenance software using RoboHelp.
• Spearheaded conversion existing documentation from RoboHelp 3 to RoboHelp 8.
• Updated information in help software utilizing RoboHelp and RoboHTML.
• Created and maintained product documentation using RoboHelp and InDesign.
• Developed company's first online help documentation using RoboHelp.
• Develop RoboHelp for a proprietary banking application
• Developed Web-ready documents using RoboHelp 10.

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• Served as Team Lead for Software Requirement Specifications, Business Requirements and Functional Specifications document creation for SaaS project.
• Develop and execute scenarios based on the client's business requirements to ensure functional/non-functional integrity and define feature boundaries.
• Analyzed business requirements and large, complex projects to understand impacts to documents, and accurately inventoried impacted documents.
• Conducted AGO divisional interviews across all bureaus and divisions to verify and confirm business requirements and user survey responses.
• Participated in data gathering, and specifications writing for high level and detail level business requirements and technical requirements.
• Worked closely with business analysts to develop key business requirements, use-case diagrams, and technical design documentation.
• Solicited input from developers, reviewed and incorporated Service Level Agreements, business requirements and other contributing documents.
• Performed analysis of business requirements to application requirements on MACWIS (Mississippi Automated Child Welfare Information System).
• Participate in sales and technical implementation meetings worldwide to capture clients' business requirements and customization requests.
• Interviewed software developers to gather business requirements and to document data center enclave build-outs for external audit.
• Gathered and analyzed business requirements for client's specific needs and communicated information to development team.
• Created documentation by manual testing, business requirements and information gathered from programmers and trainers.
• Gathered business requirements from different business units and pulling information from business and technical groups.
• Project to finalize and expand upon current Business Requirements left incomplete for a web-based application.
• Second phase documentation requirements include database and table structure documents as well as Business Requirements.
• Developed business requirements for prepaid technologies and solutions in the telecommunications and retail distribution markets.
• Assisted in producing system gap analysis and business requirements documents explaining the division gap findings.
• Developed business requirements for technology upgrades and implementations for the customer service and reservations divisions.
• Collected business requirements and delivered customized, audience appropriate training materials and user guides.
• Collected and analyzed project business requirements and transferred the same knowledge to development team.

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• Worked with company trainers to review functional specifications and requirements to create clear, concise, and grammatically correct end-user documentation.
• Designed and created paper project process documentation and both paper manual and web-based end-user documentation, matching the approved software configuration.
• Provided technical and end-user documentation for the medical order set and pharmaceutical data products developed and sold by this company.
• Support the Technical Publications division of the Knowledge Support team in the development of end-user documentation and other informational materials.
• Design and write end-user documentation for personal GPS receivers and differential post-processing software, antenna installation, and retrofits.
• Create and maintain end-user documentation including user guides and training documents for customized Oracle Business Intelligence Enterprise Edition software.
• Produced training materials and end-user documentation for systems used by advertising professionals to purchase and schedule media time.
• Worked in the Customer Training and Documentation group in Colorado Springs to produce end-user documentation and training materials.
• Convert technical procedures into easy to understand end-user documentation to support a variety of software and processes.
• Developed and implemented a Standard Operating Procedure to reduce human error and improve consistency of end-user documentation.
• Prepared, maintained, and updated installation, configuration, operation, maintenance and other end-user documentation.
• Edited end-user documentation for clarity and to conform to organization standards for 500 internal and external users.
• Worked directly with program subject matter experts to derive project information for inclusion in end-user documentation.
• Designed researched and developed end-user documentation and online help for an interactive analysis and debugging tool.
• Document new and existing policies and procedures/end-user documentation for banking, financial, and mortgage-related processes.
• Interviewed subject-matter experts and researched multiple information sources to produce end-user documentation using a custom template.
• Involved in writing/maintaining both technical and end-user documentation associated with nearly every SRX product line.
• Worked as liaison between Application Development and Upper Management to create an end-user documentation set.
• Created end-user documentation and operating instructions for retail products including WiFirouters and DSL broadband modems.
• Produce technical, operational and end-user documentation as well as improve the readability of documentation.

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• Developed test cases and test scripts required to validate developed applications against software requirements and security and compliance specifications.
• Prepared Test Cases based on User Requirement specifications, Design Specifications and Functional Requirement specifications.
• Executed and documented MES test cases involving Medical Validation.
• Participated in testing of processes using auditor-developed test cases.
• Created test procedures in Mercury Quality Center which was the test repository used for creating, storing and maintaining test cases.
• Created and executed end-to-end test cases, which reflected daily tasks performed by Customer Service and Collections Representatives at DTE Energy.
• Analyzed and tested new software and bug issues utilizing a test environment to make test cases and report any network defects.
• Test Plan / Test Cases: wrote Test Plan and detailed Test Cases based on Requirements doc and Use Cases.
• Created test plans for ensuring solution compliance with requirements, execution of test cases, reporting of test results.
• Meet with business owners to document and create test cases and testing procedures to ensure documentation met system expectations.
• Assisted in the development of test cases, performed tests, and served as the Administrator for Quality Center.
• Created test planning, IQ, OQ, PQ protocols, test scenarios, test cases and executed software.
• Edited API Definition, Detailed Design, System Test Cases, Performance Test Cases, and Operations Guide documents.
• Developed Test Plans, Test cases, Test Scripts, Test strategy, Test Scenario, Test Reports.
• Authored functional requirements documents, user guides, test cases, data dictionaries, and test plans.
• Involved with writing test cases and modifying the existing test cases for functional enhancement of the application.
• Preformed testing on the database ensuring that the Test Cases matched the actual performance of the database.
• Assist quality assurance analysts in conducting software tests, writing test cases, and reporting bugs.
• Developed test cases and data sets based on functional specifications, meetings with designers and users.
• Developed, published, implemented, and maintained test cases, test plans, and reports.

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• Provided Microsoft Office Suite support and expertise, information management and configuration support and administrative support to various projects as needed
• Created and maintained a suite of documentation hardware/software user guides for a video delivery system intended for distance learning environments
• Coordinated batch records and solution prep document completion to achieve on-time changeover of manufacturing suite for new protein production.
• Created and customized courses suited for particular uses including structured authoring, template design, and other advanced functionality.
• Developed and delivered compelling presentations while using Microsoft Office Suite, Microsoft Publisher, and other technology tools.
• Developed XML-based customer documentation, including administration and operation guides, for the Cisco Policy Suite.
• Maintained a consistent client communication and support to ensure satisfactory delivery of agreed product suite.
• Shortened product learning curve by developing all documentation for a suite of content management/publishing tools.
• Provided real time management methodologies, which comprised a suite of integrated software applications.
• Developed a suite of user education documents for their proprietary data mining application.
• Maintained Constellation Data Architecture documentation, a seven-volume suite of highly technical documentation.
• Produced online help and print/PDF documentation for an enterprise document management software suite.
• Developed functional test plans for multiple navigational and tactical applications and suites.
• Supported marketing department by updating and refreshing promotional materials via Adobe suite.
• Developed user guide documentation template that is suited for international ESL audience.
• Documented Oracle e-Business Suite Instruction Manuals for internal and external users.
• Authored and managed documentation for suite of global software applications.
• Created a documentation suite for several customer-specific software applications.
• Created a technical documentation suite.
• Experience using Microsoft Office Suite and Adobe Acrobat Professional as well as working knowledge of ETM (Electronic Technical Manual).

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• Imported web documentation into PDF text-style using external translation database; exported requirements by domain into tracking system.
• Prepared documentation for both print and electronic distribution, including PDF generation and creation of integrated Help system.
• Created auto-populating PDF forms that integrate with the practice management system to improve customer efficiency and accuracy.
• Generated and published PDF documents to corporate intranet for online distribution.
• Reorganized company's scattered Word files to one-manual/one-file/one-click PDF creation.
• Translate business specifications into user documentation using PDF converter software.
• Converted documentation to PDF for distribution.
• Developed, wrote, and maintained print (PDF) and context-sensitive online documentation (WinHelp) for software and hardware.
• Published the online and PDF versions of the Weekly Branch Announcements and Weekend Package at or before their respective tight deadlines.
• Task included graphic design, legal statement, table of contents, and PDF version for use at on-site client facilities.
• Tagged content files to specify output to either user guides in PDF format or to context-sensitive online help via WebWorks.
• Delivered documents in wiki, Word, and PDF formats on SharePoint; Markdown and HTML formats in Visual SourceSafe.
• Create training areas in SharePoint, and educational and training process documentation (MS-Word, PDF) for internal customers/management.
• Create builds to generate help in Microsoft Compiled Help (.chm) format and Portable Document Format (PDF).
• Reviewed product during and after manufacturing, organized information in the proper format and published manuals in Word and PDF.
• Created a process for distributing the user and installation documentation as a PDF Library via CD-ROM and the Web.
• Developed and honed company message including dialogue for website, case study PDF packs and industry specific white papers.
• Designed and recreated Accounts Receivable and Accounts Payable form set into interactive PDF forms using Adobe LiveCycle Designer 2.0.
• Updated documentation to reflect current software version information, converted into PDF, and placed on company Intranet.
• Planned, created, wrote, and produced Input Management component help and release notes in PDF format.

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• Coordinated scheduling/project management of documentation.
• Contribute to extensive documentation project editing and revising project management plans, security protocols, architecture development, and requirement gathering.
• Assisted with Quality Assurance project management, including but not limited to product lot management, labeling and general documentation.
• Edited WorleyParsons Project Management Process/Enterprise Management Systems documents, forms, and procedures to align with client bridging documents.
• Position required specific familiarity with Agile Software methods and project management to effectively demonstrate an understanding of customer needs.
• Provided technical engineering support and project management for the design, engineering and development of water treatment systems.
• Assisted the Office of Information Technology communications director in business analysis, strategic planning, and project management.
• Project Management Created master documentation plans for mission-critical writing projects involving three site locations and several books.
• Authored technical documents, and performed database management and project management for the Abbott Corporate Engineering Division.
• Interviewed subject-matter experts, including engineering and project management; coordinated documentation updates, edits and reviews.
• Performed version control, change management, inter-group coordination, configuration management, and project management.
• Authored NASA Systems Engineering Project Management Handbook, Facility Requirements Documents, and Preliminary Engineering Studies.
• Project Management: Served as lead for online documentation in NetScreen Technologies' documentation department.
• Support proposal and project management group as technical writer for regional offices and international distributors.
• Assisted management in migrating from waterfall project management environment to an agile project management environment.
• Project management to keep within deadlines and fitting in other writing/illustrating assignments as needed.
• Improved institutional understanding of program and project management FMS acquisition and mission execution concepts.
• Provided project management support to technical writing team * Created documentation for tablet product line
• Develop proficiency in information mapping methodology, project management skills, and document management software
• Facilitated business alignment efforts to reduce costs through project management and global document sharing.

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• Developed functional and technical requirements documents for an interactive television application and an XML conversion utility.
• Worked with Technical Publications to improve and streamline the XML-based documentation automation process.
• Performed XML coding for Technical Documentation for government manuals and other documents.
• Created XML process documentation and guidelines used by many documentation groups.
• Converted legacy Flight Manual documentation to electronic formats in XML.
• Transferred paper documents from traditional word processing applications into XML.
• Converted legacy documentation into XML documentation.
• Created and edited Reference Guides for applications, Release Notes for GUI enhancements and technical Release Notes for XML schema changes.
• Export Task Cards to TRAX database o Evaluate errors in export and modify task card XML to process into TRAX acceptably.
• Edited documents authored by non-native-English speakers, and edited XML code written by novice users, to conform to style guides.
• Created a quick reference guide for NewsMLG2, which is an XML-based standard used to represent news in a structured way.
• Capture, create, convert, maintain, revise, change and process SGML/XML data instances and Aggregate Data Sets.
• Described XML elements and provided sample code to enable external programmers to interface with the JobBOSS database using XML files.
• Converted Word documents into XML SOAP templates for posting on MSDN in compliance with the European Commission's 2004 Decision.
• Create removal and installation, diagnostic/troubleshooting, and systems and component NMWR's procedures in XML using Arbor Text editor.
• Incorporated translation of the error message catalog to DocBook XML source for the Error Messages Guide into the nightly build.
• Restructured and updated the XML API programming guide based on the model suggested by documentation and technical marketing managers.
• Improved 3rd party interface use by providing detailed documentation of XML gateway methods, objects, and error messages.
• Created and developed documentation, help files, for API/SDK, XML, UML, and DITA applications.
• Designed, created and maintained company websites using Microsoft Office FrontPage and raw XML Code using notepad.!

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• Achieved Vice President recognition for initiating the design and development of a visually engaging, highly interactive, user-friendly Intranet portal.
• Worked closely with company-wide teams to migrate audiences to an intranet environment and provide a centralized source for user documentation.
• Produced a Capability Maturity Model compliant Intranet site to house internal project collateral and disseminate project status and information.
• Mapped business intranet, created network topology diagrams and diagrams relating business process flows to physical network structure.
• Maintain procedure revisions on the bank supported intranet website including uploading, revising, and deleting documentation.
• Sole writer responsible for writing and producing all documentation for Fidelity's corporate intranet.
• Updated intranet page with new or revised documentation according to documentation control procedures.
• Developed company-wide user centered design standards to improve usability of company intranet sites.
• Converted hard copy documentation to online documentation and published to local intranet.
• Coordinated the development of a departmental intranet site and developed/maintained published documents.
• Uploaded and maintained the intranet documentation in AirDefense change management system.
• Interview SME to gather requirements for intranet migration and procedural documentation.
• Created, managed and further developed company intranet and additional websites.
• Develop intranet online reference material, including policy and procedure pages.
• Result: Customer accepted recommendation for intranet training site redevelopment.
• Collaborated with programmers to publish documents and design intranet databases.
• Maintained department computers and created and updated intranet websites.
• Publish content to company intranet database using Interwoven TeamSite.
• Maintained Technical Publications Noodle Intranet control sight for approval.
• Published and communicated current business processes through intranet.

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• Analyzed requirements and developed functional test protocols for QA validation testing of client-server and web-based enterprise systems at global pharmaceutical manufacturer.
• Produce detailed engineering reports for QA Motherboard Lab to support memory compatibility and Four Corner testing.
• Developed and implemented QA procedures that assisted in communicating expectations to new and existing contractors/vendors.
• Worked with software developers and QA personnel to maintain existing documentation and context-sensitive online help.
• Provided oversight to change requests issued for and facilitated updates to all MFOQA requirements documentation.
• Worked closely with Developers and QA to gather accurate information for more precise documentation.
• Worked with QA director to determine levels of security and interactivity for different users.
• Created and coordinated the investigation/execution of Deviation reports with technical and QA teams.
• General tasks included English localization QA and supplementary project management for projects worldwide.
• Conducted QA testing to ensure all functionality performed as expected and documented.
• Worked with QA Department to determine end-user requirements for documentation.
• Provided process analysis and recommendations to QA Manager.
• Tested installation documentation in conjunction with QA.
• Led and Conducted Corrective action/QA improvement training.
• Perform configuration management and QA.
• Selected to serve on multiple QA/QC task committees to design and implement standards and tracking system for document review and editing.
• Conduct review meetings to receive input from all functional areas such as Marketing, QA, Test, and Product Engineering.
• Planned, scheduled and coordinated multiple ongoing XP projects with Web Developers, Marketing, PMs, Production, and QA.
• Work with EDM quality, system owners, process owners and QA to identify deficiencies and potential opportunities of credentials.
• Tested and documented the user interface of POS terminals, and worked with QA Analysts to resolve issues during certification.

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• Edited and revised existing hardware manuals for telecommunications equipment using Adobe FrameMaker, and Adobe Acrobat.
• Produce paper and electronic versions of documentation using Adobe FrameMaker and Adobe Acrobat.
• Designed and implemented a collaborative online documentation review process using Adobe Acrobat X.
• Revised procedures in Adobe Acrobat and initiated routing for approval in NovaManage.
• Required using RoboHelp for interactive documentation or Adobe Acrobat for online documentation.
• Manage documents using Microsoft Office applications and Adobe Acrobat Professional.
• Convert printed publications to electronic format using Adobe Acrobat.
• Created online documentation using Adobe Acrobat and BookManager.
• Developed new and/or refined existing NPS AOC forms for data collection/submission using MS Word, MS Excel, and Adobe Acrobat.
• Created and revised technical media for HH-60 Helicopter using the following computer programs: -Adobe Acrobat Pro - Microsoft Word.
• Developed Help and user documentation for warehouse management system software (RoboHelp, Microsoft Word, and Adobe Acrobat).
• Created and maintained after publish macros for MS Word and Adobe Acrobat for a more streamlined and efficient publishing process.
• Incorporate the use of Adobe Acrobat Professional to provide interactive electronic version of O&M manuals to customers.
• Content created with FrameMaker, WebWorks Publisher, Netscape, Adobe Acrobat, Microsoft Word, and text editors.
• Use Microsoft Word, Excel, PowerPoint, and Adobe Acrobat Professional to create documentations for client projects.
• Produced digital and hard copy forms for use in various departments using Microsoft Office and Adobe Acrobat Pro.
• Included converting native files to neutral PDF files, scanning, and TIFF/PDF conversion using Adobe Acrobat.
• Collected information from specs, screens, and by accessing a prototype using an Adobe Acrobat viewer.
• Write, edit, online help and user manuals using Microsoft Word, Adobe Acrobat, PowerPoint.
• Used Adobe FrameMaker, Adobe Acrobat, RoboHelp HTML and Classic, MS Word, Full request.

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• Created and distributed Access database Upload notifications to Project leads and Compliance notifications to State Liaison Representatives and Large Office supervisors.
• Performed as a Communications Liaison to educate business partners on how to best communicate information between departments and across the organization.
• Developed fault isolation, maintenance practices, servicing, removal/installation, adjustment/check, inspection/check and preservation procedures for various components.
• Created the organization's cloud based Document Control system within the parameters of ISO 9001 Quality Management regulatory requirements.
• Created technical documentation using state-of-the-art publishing software including product descriptions, operating procedures, fault isolation, maintenance/repair procedures.
• Facilitated communication of critical changes in design or product usage to the customer through documentation updates and engineering advisories.
• Developed and updated procedure documents and equipment instructions to make all documents ready and available for ISO audits
• Developed green-field ISO-9000 compliant documentation for manufacturing and engineering processes in a luxury boat manufacturing factory.
• Generated documentation for ISO 9000 certification and in support of Federal Aviation Administration TSO/STC certifications.
• Instituted Performance Management and utilized other planning and supervisory skills; worked under performance guarantees.
• Create detailed product documentation plans and project management documents for supervisors and executive staff members.
• Interfaced with production machine operators, Supervisors and Engineers to obtain instruction process data.
• Develop and maintain departmental work instructions to ensure organization continually meets ISO 9000 certification.
• Act as point-of-contact/liaison for visiting Space Station Freedom Program Preliminary Design Review meeting participants.
• Follow established ISO 9001 quality assurance protocols and provide recommendations for improvement where needed.
• Developed and maintained procedural and technical documentation in accordance with ISO 9001:2000 standard.
• Developed audit implementation program to meet ISO on-site audit compliance and certification guidelines.
• Created internal and external assembly documentation to comply with ISO 9000 certification.
• Co-authored the VRT's public advisory vulnerability documentation for security patch releases.
• Performed other related duties normally performed by supervisory equipment in his absence.

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• Created external and internal user training manuals for various software types and translated complex technical ideas into user-friendly materials and concepts.
• Accomplished manufacturing Technical Writer with 20 plus years project management experience creating training manuals, updating operation instructions and user guides.
• Managed multiple documentation projects simultaneously including enhancement requests, training manuals, training plans and help desk processes and procedures.
• Developed training documentation package consisting of 118 various products include quick reference guides, training manuals and standard operating procedures.
• Collaborated with programmers and department heads to create application development documentation, procedures, reference materials and training manuals.
• Planned and developed administrator guides, installation guides, procedural documentation, and training manuals for hard-drive testing equipment.
• Developed Flash demonstrations to explain telecommunications terminology to users and authored documentation including product training manuals and newsletters.
• Developed standard operating procedures and training manuals from scratch based on observation and interviews with technical staff.
• Created high quality technical documentation, training manuals and marketing materials for TechDispatcher web based software.
• Developed and updated program documentation, training manuals, and operational procedures for military hardware.
• Developed procedural training manuals to capture current processes in alignment with business and industry policies.
• Gathered information from department heads and compiled data into easily digestible training manuals.
• Organized and edited training manuals, multimedia visual aids and other educational materials.
• Project funded position researching and developing training manuals for highway construction trades.
• Assisted in developing initial training manuals and participated in government validation exercises.
• Researched and developed technical design specifications using digital photography for training manuals.
• Collaborated with Documentation Specialist on writing training manuals for these sessions.
• Created User and Training Manuals; developed and maintained technical documentation.
• Designed instructor/student training manuals, multimedia presentations and performance tests.
• Designed and developed Operator Qualification Manuals (Training Manuals).

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• Provide excellent support with technical information along with assisting with developing and disseminating information on operating and procedural policies and activities.
• Translated technical information to everyday language for a variety of end-customer documentation products while adhering to the corporation's writing guidelines.
• Analyzed requirements of projects and ensured the accuracy and completeness of the technical information thus resulting in a superior documentation product.
• Worked closely with engineers to review technical information, including mechanical/electrical components, in preparation for producing end-user technical documentation.
• Converted technical information obtained from engineers, analysts and developers into usable documents and web media for employee reference material.
• Completed projects that required defining project scope and structure, researching and compiling technical information, and writing final documentation.
• Researched and compiled reference data, analyzed technical literature available, and verified technical information with related teams and departments.
• Worked with raw material manufacturers to obtain technical information on their products for clarification on internal communications and product documentation.
• Analyzed and organized large amounts of new highly technical information to then successfully complete large, complex online documentation projects.
• Gathered technical information, prepared written text and coordinated layout and manual organization in conjunction with NSWC Philadelphia specifications.
• Analyzed technical information from support engineering and interpreted this information to clearly convey the technical meaning to end users.
• Edited Email Guidelines document which provided recommendations and technical information to email users for retaining and archiving business-critical emails.
• Evaluate scope and size documentation requirements, develop documentation plans and schedules, and research and organize technical information.
• Communicated with both hardware and software engineers to translate complex technical information into customer-oriented user documentation and online help.
• Experienced Granite end user providing technical information to Regional Network Operations Center for communication to Time Warner Cable customers.
• Worked closely with blood bank and software Subject Matter Experts to translate technical information into accurate and user-friendly documentation.
• Interviewed subject matter experts to gather technical information and to become familiar with product technologies and production methods.
• Developed strong working relationship with departments while processing technical information and knowledge pertinent to product development and documentation.
• Research technical information related to grant topic, including market analysis, patent information and current research papers.
• Researched and translated technical information to enhance web-based content and interface, for both technical and non-technical users.

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• Specified desktop publishing software and set publication development guidelines that defined corporate documentation without regard to media (internet/online/print).
• Prepared all user/operator, training, development, and project history documentation for an integrated wireless Internet communications system.
• Developed Internet strategy, information flow, and usability for website and successfully completed it by exceeding all expectations.
• Produced and edited interactive CD-ROM and Internet-based multimedia courses on information technology topics for IT and executive management.
• Updated documentation for quad-play communication services that bridge internet, telephony, cable, and wireless communication devices.
• Collected information from design documents and developer meetings and incorporated same into next-generation Gauntlet Internet firewall documentation.
• Managed other departments in Internet/Intranet implementation, including design, security, publishing, and maintenance.
• Researched via internet Federal documents for validity, correctness, procurement history, and supplier availability.
• Researched federal regulations and requirements for equal opportunities policies utilizing over 10 databases and internet tools.
• Converted instructional documentation into a format suitable for web delivery and updated Internet site.
• Utilized advanced knowledge of RoboHelp to create context-sensitive help for desktop and internet-based applications.
• Designed, wrote and published printed and online documentation for Internet-based payment services provider.
• Administered and distributed UAT documentation that simulated a variety of internet banking scenarios.
• Described functions of Internet gateway wireless multimedia messaging cluster server/RAID array storage system.
• Provide detailed photo and written documentation to headquarters via internet or email submissions.
• Processed on-line/internet documentation and assisted programmers with technical reports and formal peer reviews.
• Researched Internet sites to gather information for reference materials and analyzes training materials.
• Managed public Internet website content and product information for electronics component manufacturer.
• Created promotional and technical documentation for Internet and print mediums.
• Packaged files for archiving in documentation repository and company Internet.

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• Developed and updated operator, installation, and service and troubleshooting documentation for a line of FDA-regulated health care equipment.
• Formulated an international process validation training program for Engineering Management by comparing FDA citations against process validation procedures.
• Provided preliminary data analysis and prepared and edited reports for submission to the FDA for government approval.
• Developed software requirements documents for proprietary medical software device; managed documents through SDLC in FDA-regulated environment.
• Company develops, markets, and supports complex laboratory systems in an FDA-regulated business environment.
• Audited documentation according to FDA Regulations and brought deficiencies to the attention of appropriate Directors/Managers.
• Used lab data to write non-clinical pharmacological reports for submission to FDA or international associations.
• Drafted claims documentation for new and existing products to support FDA and international regulatory submissions.
• Ensured all assigned deviation investigations are compliant with internal procedure and FDA regulations.
• Designed and implemented FDA-compliant QA documentation system to increase potential sales market.
• Designed multilingual package inserts in accordance with FDA requirements and space limitations.
• Collaborated with regulatory affairs department to create a corporate FDA-compliant symbols glossary.
• Developed manufacturing device history record system used to meet stringent GMP/FDA regulations.
• Participated in FDA audit by providing files and other required documentation.
• Developed and Maintained documentation following FDA regulatory and HIPAA documentation laws.
• Prepared documentation and made text suitable to meet FDA documentation requirements.
• Assisted in formatting and editing FDA regulated documents for Combination Products.
• Documented medical device reference manuals for physicians in an FDA-regulated environment.
• Follow Regulatory department revision control processes in compliance with FDA requirements.
• Copy-edited second-round FDA submission document for a new medical device.

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• Analyzed RFP with engineering team to establish procurement cost of capital equipment line items needed for in-plant production of communication system.
• Researched organizational, technical and process review documentation along with internet searches for RFP support material.
• Control officer for RFP team on Indefinite Delivery/ Indefinite Quantity proposal for government customer.
• Prepared proposal templates and formatted proposal documents to ensure compliance with RFP requirements.
• Facilitated in the development and issuance of RFP, preliminary/critical design reviews.
• Collaborated through each task in the RFP to oversee all aspects including information gathering, writing, editing, and proofreading.
• Reviewed, analyzed, developed and published RFP compliance matrices, outlines, style guides, and storyboard templates as necessary.
• Developed methodology for Request for Proposal (RFP) candidate Letters of Intent (LOI) to support proposal submission.
• Assisted development on RFP for new Wireless Network used for oil, gas, gold, and other commodities trading.
• Helped to draft a Request for Proposals (RFP) to contractors that saved EDS money in daily warehouse operations.
• Analyzed solicitation requirements and RFP (Requests for Proposals) specifications, and wrote technical volume responses for government clients.
• Assisted in the development of technical responses to Requests for Proposal (RFP) efforts for many government market clients.
• Researched the OIT Security policies and Administrative Regulations to create a document tracker and list of attachments for RFP.
• Created Request for Proposal (RFP) for government grant funding toward development/production of a lightweight Universal Power Converter.
• Attend project status meetings; work with engineers to ensure compliance with RFP requirements, edit, and format.
• Worked with management to develop and edit an RFP for CAD workstation software and an integrated content management system.
• Created and maintained Request for Quotes (RFQ) and Request for Proposal (RFP) for new projects.
• Request for Proposal (RFP), discover statement of work content for project management teams for proposal phases.
• Compiled /reviewed /edited: SOP's, SOW, requirements document, and all parts of the RFP.
• Maintained change control logs; verified cost-proposal volume spreadsheets conformed to RFP (request for proposal) guidelines.

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• Worked closely with developers within an application software development environment to write, edit, and maintain programmer and administrator documentation.
• Developed departmental writing style guide, setting standards to ensure uniformity in documentation produced by other software development personnel.
• Provided suggestions for user interface text during product specification phase of software development life cycle to improve product usability.
• Analyzed information and statistics in preparation for new software development to create weekly project status report for management.
• Provided code samples and explanatory text for software development engineer introductory course distributed to all incoming software engineers.
• Recruited from California for this position in recognition of reputation and background in the Software Development industry.
• Designed and implemented an Online Help system to help engineers effectively use the software development collaboration system.
• Examined documents prepared during the software development process to ensure technical accuracy, readability, and completeness.
• Acted as documentation point of contact as sole documentation specialist within software development and quality assurance team.
• Collaborated with programming and managerial staff to complete project documentation through the software development life cycle.
• Participated in daily SCRUM tracking and monitoring, familiar with utilization of Agile Software development methods.
• Collaborate with Product Marketing team on software development, design and usability, and documentation requirements.
• Research and write operator manuals for Diagnostic Cardiology information software in an Agile software development environment.
• Work closely with hardware and software development engineers for feature and customer interface design clarification.
• Documented stages of software development and compared progress against requirements for Department of Education programs.
• Collaborate with Software Developers, Technical Publications Manager, Engineering Manager, Software Development V.P.
• Provide support to Director of Software Development in creating and editing monthly departmental newsletter.
• Developed process documents for software development, network engineering, and project management teams.
• Leveraged Waterfall and Agile methodologies to provide comprehensive support for multiple software development efforts.
• Worked with software development subject matter experts to capture system requirements and design specifications.

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• Developed and implemented an online document system for both internal and external customers to increase usability and reduce technical support requirements.
• Collaborate closely with software developers, technical support staff, and testers to ensure accurate information and timely problem resolution.
• Collaborated with software developers in order to produce technically accurate content for both general customers and technical support staff.
• Performed various positions over time which included Technical Support Representative, Technical Support Manager, Consultant and Technical Writer.
• Interviewed software engineers and technical support staff to extract configuration examples and technical requirements for six card readers.
• Developed online technical support documentation that included FAQs, white papers, configurations, and troubleshooting procedures.
• Researched, identified, and evaluated grant opportunities relevant to border security training and technical support.
• Provided administrative and technical support to offices in the Propulsion Directorate of the Aeronautical Systems Center.
• Provide expert guidance and technical support during laboratory investigations for causal analysis and CAPA implementation.
• Improved documentation by evaluating frequently asked questions; interviewing technical support specialists and users.
• Provided technical support for internal customers by following up on inquiries and problem resolution.
• Provide remote, high-level technical support and consultation for customer's manufacturing applications.
• Developed internal SharePoint site design and content for technical support escalation and management procedure
• Provide technical support to those seeking legally recognized copyright and trademark protection.
• Produced and/or edited technical support documentation for release of new software versions.
• Utilized technical support skills and communication to improve accessibility to agency policies.
• Improved customer satisfaction by acquiring user feedback directly from technical support.
• Worked and communicated with technical support teams to facilitate project objectives.
• Provided expertise in systems/network management, technical support and website development.
• Provided editorial support and direction to Technical Support group and Marketing/Sales.

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• Specialized in revising installation guides to contain detailed information on methods for integrating proprietary software with third-party operating systems and databases.
• Drafted and edited Installation Guides and Information Security related documentation such as a Configuration Management Plans and System Security Plans.
• Developed user, administrator, and installation guides for Medicaid claim reimbursement product; supervised junior writer.
• Documented new commercial agribusiness management software with online Help and printed installation guides.
• Developed user and installation guides for an aggregation switch and personal gateways.
• Produced installation guides by interacting with installers, designers and customer support.
• Created and updated installation guides for proprietary medical bill review software.
• Designed and wrote internal procedural manuals and technical installation guides.
• Developed a series of installation guides for mechanical packaging equipment.
• Write installation guides for products that include database configuration.
• Developed new user and installation guides for undocumented applications.
• Developed software product development documentation and installation guides.
• Developed installation guides for rack-mount systems.
• Collected and organized information required for preparation of user manuals, training materials, installation guides, proposals, and reports.
• Used research, writing, and proofreading skills to provide documentation support for engineering installation guides tailored for jet engine manufacturing.
• Updated the documentation set (User Guide, Installation Guides, Technical Notes, Release Notes) for enterprise security software.
• Developed and updated product documentation including product guides, installation guides, hardware guides, online help, and release notes.
• Developed administrator's reference, user's reference, and installation guides for Oracle Database Vault as per the documentation standards.
• Core documentation - User Guides, Setup Guides, Installation Guides, Online Help, Training Guides, and Training Supplements.
• Design and write user guides, installation guides, requirement documents and software reference manuals for financial and medical hospital systems.

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• Created annotated illustrations using SnagIt Editor and Studio.
• Research and document Department of the Navy telecommunications procedures utilizing MS Office, SnagIt and other software packages.
• Utilized Microsoft Office, DreamWeaver CS5 edition, and SnagIt to author, maintain and publish these procedures.
• Used SnagIt 8.2 to capture screens, windows, or fields, which were included in documentation.
• Use SnagIt 10 to capture and edit screen shots for image library and for insertion into documents.
• Used RoboHelp and SnagIt software to create online help and screen captures for User Documentation.
• Captured screen shots of various HR Access functionality using SnagIT and other graphics tools.
• Used SnagIt, in order to obtain, annotate, and customize screen-captures.
• Worked with SnagIT and Adobe Captivate capturing screen shots and exchanging data.
• Used SnagIt to capture clear images and highlight them for easier processing.
• Captured user interface screens and created line art using TechSmith SnagIT.
• Performed supporting screen captures (SnagIT) for inclusion into procedures.
• Skilled in Customer Relations Management system using SAP and SnagIt.
• Used SnagIT to obtain screen shots and complex menu shots.
• Used SnagIt to capture text and drawings.
• Captured Web page illustrations using TechSmith SnagIT.
• Captured screen illustrations using TechSmith SnagIT 10.
• Used SnagIt to capture graphic illustrations.
• Created screen captures using SnagIt 10.
• Used MS Word and SnagIt to create the user guide, as well as created the template for the document.

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• Created user documentation for a variety of materials, including technical publications and marketing brochures, ensuring technical verbiage was easy-to-understand.
• Answer questions from engineering personnel, customers and others concerning technical publications and assist in training less experienced Technical Publications personnel.
• Experience in the custody and control with NAVAIR technical publications including digitized engineering drawings creation and publication and drawing update processing.
• Developed military technical publications for operation and maintenance of battery power systems and command control and communication equipment and systems.
• Developed and updated: end-user manuals, maintenance & repair procedures and technical publications in accordance with military standards.
• Managed the Technical Publications team to deliver documentation collections in compressed time frames while maintaining business schedules and quality.
• Recognized and rewarded by Corporate President for personal contributions to Terminal High Altitude Area Defense Program Office technical publications.
• Utilized data mining techniques to research, analyze, and interpret engineering source data for incorporation into Technical Publications.
• Process Improvement: Participated in audit of maintenance program reports and digital technical publications to ensure accuracy and compliance.
• Estimated, scheduled, expedited, and validated all technical publications produced met company and industry quality standards.
• Assisted in the production of technical publications to military specifications for Naval Sea Combat Systems Engineering Station.
• Research military and civilian aviation system applications for development and modification of prototype installations and technical publications.
• Authored technical publications and provided procedural development support for Department of Defense (DoD) customers.
• Modernized technical publications for manufacturer of embedded flash memory data storage and solid state drive technologies.
• Developed complex technical documentation, including user manuals, installation instructions, and other technical publications.
• Contributed new design ideas, specification templates, and forms generation to improve overall technical publications.
• Coordinated the development of technical publications in accordance with military specifications and other commercial standards.
• Developed illustrations for technical publications, reports, proposals, commercial manuals and publications.
• Provided publishing tools support/training for internal company-wide technical publications team local and remote.
• Managed technical publications process, including approval process and editing of documents.

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• Developed Asset Management intranet application to track location of Fixed Capital Assets which improved utilization of production assets across multinational regions.
• Manage all aspects of documentation and configuration management for both capital and disposable New Product Development through to production.
• Managed rapidly changing and competing priorities to reliably meet aggressive deadlines, while exceeding audited content quality standards.
• Collaborated with graphic designers and programmers to develop user interface guidelines and API reference documentation for insurance software.
• Designed and produced simulations in Adobe Captivate to rapidly display data intensive processes for potential customers.
• Managed all aspects of technical communications for a rapidly growing software company in a self-directed environment.
• Developed/implemented new Enterprise Services API Portal and Wiki pages for Web services Continuous Integration initiative.
• Created user's guide for Java rapid development application; verified application against requirement.
• Contract technical writer for various engineering and manufacturing customers such as Capital Safety Company.
• Developed API documentation and integration guidelines, and edited and reorganized existing material.
• Developed FDM System Documentation and QuickGuide easy documentation for rapid prototyping system.
• Formatted and edited documents according to customers' specifications with rapid turnaround.
• Manage online repository tracking capital and feasibility estimates for team projects.
• Provided rapid document turn around under tight preparation and revision schedules.
• Received recognition for rapid documentation turnaround while supporting other consultants.
• Collaborated and wrote System Console API documentation with cross-functional team.
• Incorporated file properties to allow rapid and error-free customization.
• Lead documentation writer of VeriSign Payments System API documentation.
• Created and maintained documentation and intellectual capital materials.
• Developed a Java-based automated API request/response capture application.

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• Conducted usability and migration testing of software applications and documentation in collaboration with engineers, graphic designers, and other writers.
• Used Oracle/Fusion writing styles and criteria to help create role-based instructor-led training and end-user documentation for enterprise and hosted software applications.
• Created and updated user manuals, installation guides, white papers and other technical documentation for various commercial medical software applications.
• Developed the following end-user documentation: user guides, instructor lessons and student exercises for mass transit vehicle management software applications.
• Collaborated with developers and applied documented test cases to test software applications; wrote resulting step-by-step procedures in user-guide format.
• Prepared infrastructure team to test efficiently servers and software applications for Disaster Recovery by creating original documentation for the process.
• Reorganized the entire documentation libraries for OpenWay Collection Engine and OpenWay Reporting System software applications for improved customer navigation.
• Edited and updated written and graphic content for end user documentation detailing the installation/maintenance of hardware and software applications.
• Authored technical documentation on implementing and integrating custom software applications; drafted system administration instructions for network administrators.
• Designed and managed quality control system to debug software applications and collaborated with engineers to implement debugging procedures.
• Researched, wrote, and updated user and installation manuals for multiple UNIX-based and Windows-based weather-interpretation software applications.
• Wrote/edited engineering documents, requirements documents, user guides, and other project documentation for several software applications.
• Created and updated in-depth user guides for various proprietary Army Records Management and Declassification Agency software applications.
• Developed, published and managed: - Operation and maintenance documentation for E-commerce transaction software applications.
• Edited/formatted Functional Specifications, user guides and training manuals for software applications developed for Microsoft.
• Content authoring, technical assistance, and localization support for software applications that support defibrillators.
• Developed user and training manuals for integrated business software applications for managed health care organizations.
• Prepared electronic files for reproduction, file management and digital output using various software applications.
• Documented standard processes and procedures in addition to leadership and customer relationship management software applications.
• Prepared installation guides and other user guides for various technological products or software applications.

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• Produced array of technical documentation, including oil and gas software documentation and manufacturing-company processes, procedures, and system-flow information.
• Created software documentation for a large Manufacturing Execution System for audiences ranging from dock workers to PhDs developing new pharmaceutical formulations.
• Created, edited, designed and developed new and existing software documentation and product literature that enhanced automation of patient records.
• Updated, improved, and wrote original hardware and software documentation for operations manuals and troubleshooting and component replacement guides.
• Participated in developing client software documentation for other programs developed by FIS for use by financial institutions throughout the country.
• Supervised the development of voice recognition software documentation, including quick references for fax-by-voice and voice activated prescription applications.
• Designed, wrote, and coordinated production of marketing communications, training manuals and software documentation for industry-specific software.
• Updated and wrote software documentation for a legacy modernization company using FrameMaker, Acrobat, and WebWorks Publisher.
• Provided the necessary software documentation to support an enterprise application integration project for Florida Power and Light.
• Used desktop publishing systems to develop software documentation and operation manuals for a line of digital oscilloscopes.
• Researched, wrote and edited hardware and software documentation for telephony billing server platforms using FrameBuilder.
• Developed and maintained military software documentation that was used by the United States Special Operations Command.
• Initiated and developed online versions of microelectronics engineering analysis software documentation for Unix and Windows platforms.
• Supervised the documentation department, overseeing preparation and production of software documentation and Federal Government proposals.
• Performed technical writing and translation of banking software documentation for this client server financial software developer.
• Worked with external auditors and internal testers as support or reconciled discrepancies and validated software documentation.
• Planned and wrote end-user software documentation and support communications for corporate accounting and payroll systems.
• Involved in course development and hardware/software documentation of communication systems used by the US Navy.
• Produced client software documentation and marketing brochures for the company's communication management system.
• Team leader of the technical publishing department and primary writer of warehousing software documentation.

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• Interact with developers, department managers, and executives to establish technical specifications and to determine subject material to be developed.
• Scoped out fiber optic network technical specifications and translate data into business specifications for growth of network and business class customers.
• Worked seamlessly with the Technical Writing team to help translate drawings and technical specifications into comprehensive and comprehensible, informative documentation.
• Planned, organized, analyzed, and interpreted technical specifications created by Research and Development to determine appropriate content for documentation.
• Produced system documentation, implementation guides, user manuals, technical specifications and wiki pages for internal and external audiences.
• Planned, organized, analyzed, and interpreter technical specifications prepared by press engineers to determine appropriate content for documentation.
• Confer with customer representatives and vendors to establish technical specifications and to determine subject material to be developed for publication.
• Conferred with internal business partners to establish technical specifications and to determine subject material to be developed for publication.
• Liaised with clients and engineers to facilitate documentation of technical specifications to meet client requirements and maintain client expectations.
• Confer with client to establish technical specifications for engineered equipment and determine subject material to be developed for publication.
• Acquire subject knowledge by interviewing product developers and subject matter experts, referring to technical specifications and engineering illustrations.
• Develop relationships with Customers and Vendors to expedite the procurement of Technical Specifications for all Tech Data product offerings.
• Worked with the General Manager in development of technical specifications for part qualification according to General Electric blueprints.
• Researched and analyzed engineering technical specifications, drawings, and provisioning data for creating or revising documentation.
• Reviewed technical specifications to further enhance usefulness of technical manual to help users troubleshoot issues.
• Extracted product information from technical specifications and interacted with the engineering team and clients.
• Conferred with researchers and executives to establish technical specifications to be developed for publication.
• Create and edit technical specifications, procedural documentation and manuals for Information Protection department.
• Developed templates with customized styles for use with numerous types of technical specifications.
• Analyze information from technical specifications and planning documents to create information for users.

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• Documented internal SQL server databases, e-mail usage requirements, web access to corporate facility procedures, and system/application specifications.
• Designed, developed and maintained Management and Operational Crystal Reports using PostgreSQL.
• Prepared SQL Data Dictionary for Data-Warehousing purpose and for internal purpose.
• Created SQL database dictionary documentation for programming processes.
• Developed a web-based Quality Control database, controlled document database and utility activation request tracking system (PHP & MySQL).
• Helped develop and populate the firm's first online knowledge base to support customers, using MS Access and SQL Server.
• Revise the AuthorIT SQL database's 17 separate language libraries for the latest branded version of user manuals and product inserts.
• Authored requirements, testing, user guides, and training documentation for Oracle, SharePoint, SQL-and.NET based web applications.
• Installed a MediaWiki version on a Linux platform with an Apache Web server and a SQL database server for support.
• Researched proprietary processes, features and updates and third-party platforms like Oracle, MS SQL Server, SAP and PeopleSoft.
• Company: Develops and sells navigational and SQL database engines and an ODBC driver for use in third-party applications.
• Designed and implemented an online knowledge database and knowledge value process with Linux RedHat, PHP, and MySQL.
• Researched and wrote getting started manuals in Oracle's Desktop Division for SQL*Net, Oracle's client/server connectivity software.
• Created and maintained SQL Server Books Online (BOL) documentation that ships with beta and production releases.
• Tested Web browser and SQL database software to identify potential opportunities to improve user interface design.
• Created Sarbanes-Oxley (SOX) compliant documentation supporting Java, J2EE, and SQL amortization software.
• Reviewed other best practice guides, presentations materials and blogs for NetApp and Microsoft SQL technologies.
• Migrated SQL Server 2000 and Windows Server 2000 to Windows Server 2003 and SQL Server 2005.
• Used SQL Navigator to research data warehouse objects to produce processing flow documentation for data modelers.
• Composed low-level use cases and test requirements, including step-by-step actions and required SQL Server statements.

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• Composed technical documentation, and created illustrations for international telecommunication and network planning firm's 2K+ hardware and software products.
• Worked closely with programmers and illustrators to fully understand the software products to create end-user documentation.
• Researched and developed client and system administrator documentation for bank imaging and document archiving software products.
• Researched and documented medical practice management software products targeting both internal and external audiences.
• Managed SQL-based version control database that contained history for software products developed by Compaq/HP.
• Established compatibility with third party software products by developing program for modification and integration.
• Created and edited internal-use-only support and implementation guides for B2B hotel-management software products.
• Developed, evaluated and reviewed user documentation and release documentation for software products.
• Managed numerous documentation projects for this rental management firm's flagship software products.
• Checked modeling & testing network technologies in QualNet software products against documentation.
• Developed HTML-based and Microsoft Windows-based help systems for commercial software products.
• Produced user documentation of software products for internal customer service department.
• Designed and developed end-user documentation for enterprise management software products.
• Designed new end-user documentation standards for Software Products team projects.
• Develop printed and online documentation for multiple software products.
• Researched and evaluated software products to support intelligence activities.
• Reviewed technical documentation of hardware and software products.
• Created documentation for educational assessment software products.
• Produced technical documentation for Tartan software products.
• Edited several documents for financial software products.

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• Created Operations Manual and revised Preventative Maintenance Manual for semiconductor manufacturing equipment using FrameMaker on Windows platform and Sun/UNIX workstation platform.
• Created user and administrator documentation for new software on UNIX and Microsoft Windows platforms while making improvements to existing documentation.
• Executed Documentation Plan: involved documenting a Network Security Enterprise Supply Management Chain application for UNIX/LINUX and PC users.
• Developed parallel CyberSafe Challenger product documentation for the MVS environment based on product documentation for the UNIX environment.
• Directed documentation effort for Component Library, an online database of electronic components running on UNIX platform.
• Managed consulting projects including UNIX installation and maintenance on various engineering workstation platforms.
• Produced internal support documentation of: Windows and UNIX-based distributed infrastructure platforms.
• Developed operations documentation for a real-time, UNIX-based cellular enhanced services platform
• Created extensive reference documentation for UNIX based point-of-sale and inventory systems.
• Supported a Microsoft Windows and UNIX operating system environment.
• Developed manual updates for complex UNIX-based warehousing applications.
• Write procedural documentation for Windows and UNIX environments.
• Position required basic understanding of UNIX operating systems.
• Produced UNIX systems administration tools requirements database.
• Mentor beginning developers in Android platform, ARM Linux kernel, Linux/Unix operating system, and BASH and Python scripting.
• Edited and formatted function calls for an API that made Windows applications accessible to Macintosh and UNIX environments in FrameMaker.
• Utilize basic UNIX commands in lab for specific product integration and testing in support of software deliveries for fleet release.
• Explained how to install, set up, and manage the software on servers running Windows and Unix-based operating systems.
• Contributed to an administrator's guide for an e-business application builder for Windows, UNIX, and web-based platforms.
• Developed a manual to transition personnel from using Unix to using one of the first versions of Microsoft Word.

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• Researched and documented programming methodologies to develop software solutions that adhere to client requirements and SDLC methodologies.
• Documented business SDLC practices and developed company-specific guides and materials for CMMI certification.
• Developed SDLC documentation according to Process Max templates for various software applications.
• Delivered documentation within PSI/HUD software development methodology based on HUD SDLC templates.
• Developed SDLC documentation for several equipment modules within USPS engineering department.
• Participate in SDLC and Agile methodologies for developing documentation.
• Participated in SDLC planning, implementation and documentation.
• Developed validation documentation and related materials within SDLC
• Provided SDLC documentation support to project management.
• Supported development of international military Global Positioning System (GPS) software through the Software Development Life Cycle (SDLC).
• Facilitated knowledge sharing process across business teams and ensured consistency of software functionality and user interface look and feel in SDLC.
• Completed certification for Software Development Life Cycle (SDLC) and Enterprise Document Management System (EDMS) in CFR21 environment.
• Write system requirements, manage system development life cycle (SDLC), write test plans, and manage operational performance.
• Utilized Rational TestManager, ClearQuest, ClearCase, and RequisitePro to manage applications using Software Development Life Cycle (SDLC).
• Documented data migration processes, programming processes, release management process such as SDLC, and documented Q/A regression tests.
• Ensured quality documentation was delivered on time under tight deadlines in accordance with SDLC (software development life cycle).
• Reduced time involved in completing required SDLC documentation by designing new, easy to use templates and standardizing department procedures.
• Created Functional Specification documents for development of interfaces and applications within the new system as per the SDLC process.
• Support quality assurance efforts, assemble documentation for audits and ensure that documentation is compliant with standard SDLC processes.
• Performed process reviews in all areas of the SDLC such as requirements management, configuration management, and testing.

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• Created job aids for internal and external users and developed internal policy documentation.
• Produced creative documentation and new procedural materials/kits/job aids for various business processes.
• Partnered with Training Department to develop job aids and ancillary educational materials.
• Conducted product training, developed job aids for content authors, contributed to style guide and presented readouts to leadership team.
• Researched and analyzed escalated customer issues in order to create policies, procedures and job aids for internal Contact Center teams.
• Created streamlined documentation for the existing System Development Life Cycle and converted existing templates and job aids to newly implemented standards.
• Collaborate with cross functional team managers to update job aids new hires follow when providing support for ACC Business customers.
• Composed job aids and held training seminars on various documentation and software topics, including content management system use issues.
• Updated training materials and job aids for the new version of HPSM using Microsoft Word and PowerPoint along with Snag-It.
• Created and upgraded lessons, tests, and illustrated job aids for major public utility's gas apprentice training programs.
• Rebuild Word documents (procedures, job aids, reference guides for end users) in the new project template.
• Supported the training team with documentation and job aids; formatted data tables for use in new drug application submissions.
• Delivered the following published UPK content: UPK simulation, Instructor guide, Student manual, job aids and PowerPoint presentations
• Developed all Job Aids for Service Center staff as well as Brokers, Insurance Carriers and Health Service Guides.
• Created User and System Administrator guides, API documentation, job aids, and a new user guide template.
• Investigated, wrote, and edited internal communications documents, including procedures, job aids, and newsletter articles.
• Developed and created technical and general curriculum job aids for all levels of end-users in a variety of formats.
• Web Hosting; created and updated other documents (such as job aids) for the Customer Care audience.
• Assisted in training both new hires and team members with introductory binders, presentations, and job aids.
• Provided job aids for employees describing the use of software used in-house and the performance of daily tasks.

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• Analyzed (associated specifications and applications) and documented large, complex technical database manipulation/data warehouse and reporting projects.
• Researched and analyzed statements of work, drawings, specifications and other technical data to integrate into publications.
• Prepared parts list technical data and cataloged components by Military Standard functional group codes or other format requirements.
• Used raw data, company drawings, vendor information and accumulated experience in the development of technical data requirements
• Included hazard analysis, formatting and logical placement of technical data, operational and functional document development reviews.
• Translated technical data into simple, user-friendly language, maintaining regular and effective communication with project management.
• Researched for technical data, interviewed maintenance personnel, and contacted company's engineers for their recommendations.
• Interviewed subject matter experts to obtain technical data and other information for product manuals and other documentation.
• Research source data, extracting necessary information to compile technical data for inclusion in technical publications.
• Reviewed technical data, and expedited any errors to appropriate personnel to proactively prevent any delays.
• Experienced in transforming raw technical data into comprehensible information for use in operations and performing maintenance.
• Maintained quality control by periodically reviewing documented procedures and accumulated technical data for accuracy and completeness.
• Researched available technical data including drawings, photos, technical specifications, and other information.
• Gathered, interpreted, and documented technical data and reformatted documentation applying Information Mapping methodology.
• Developed style and format guidance ensuring technical data is standardized when authored into IETM database.
• Develop and allocate specific information to provide precise technical data to improve technical process.
• Contributed in developing/updating company's technical data processes specific to SGML development and reformatting.
• Reviewed, edited and approved written technical data ensuring conformity to Air Force specifications.
• Participated on C-130 Avionics Modernization Program tiger team to establish technical data requirements.
• Created graphics on technical data documents which assist users in following step-by-step procedures.

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• Interpret manufacturing/assembly drawings and process documents to create accurate technician-level work instructions that fully conform to design specifications.
• Customized manuals include job-specific parts lists and assembly drawings, as well as any unique operational information.
• Render photos from SolidWorks assembly drawings for document illustration.
• Studied assembly drawings to help develop technical documents.
• Read, interpolated and interpreted engineering assembly drawings.
• Provide camera manufacturing and test equipment assembly drawings, pneumatic and schematic diagrams, and perspective artwork.
• Used CAD drawings, assembly drawings, and other technical source to produce manufacturing instructions.
• Create and maintain wiring diagrams, schematics, and complex assembly drawings using ACADR14
• Cross-check assembly drawings, bill of materials, and procedure manuals for consistency.
• Monitored ISO-9001 assembly drawings, parts lists, and bills-of-materials.
• Assembled circuit boards according to assembly drawings.

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• Conducted in-person interviews with Software Developers and Product Managers to gather source information needed to write product documentation for OpenStream software.
• Managed documentation projects for data-center switching software, ensuring on-time product documentation and online help for flagship data-center switching products.
• Worked with developers to write product documentation for new features and functionality aimed at internal and external developer audiences.
• Collaborate with subject matter experts, engineers and operators to review product specifications and to complete product documentation.
• Created, maintained, and updated computerized systems for managing large amounts of product documentation for mid-sized company.
• Documented data-security products and solutions and coordinated graphics and production services for both product documentation and marketing collateral.
• Identified and fixed documentation bugs on a day-to-day basis to improve the overall quality of product documentation.
• Developed product documentation and customer communications, including coordination of product packaging and management of project communications.
• Helped other department members find and understand information required for product documentation manuals they were generating.
• Authored and maintained all product documentation for this company's molecular modeling and computational chemistry software.
• Visit manufacturing facility during production and testing of prototypes to capture information for new product documentation.
• Researched, designed, developed and maintained product documentation and online help in temporary position.
• Coordinated and wrote content for all marketing literature and customer--facing product documentation.
• Coordinated activities of a distributed team of writers as they developed supporting product documentation.
• Created product documentation for various First Union Global Cash Management electronic and web-enabled products.
• Evaluate marketing materials, update product documentation using Microsoft Office and edit business proposals.
• Reviewed and edited product documentation for the thermal management products at Advanced Products.
• Developed corporate marketing and product documentation for business process definitions and product overviews.
• Evaluated the product documentation, and updated the documentation process for continued improvement.
• Created document templates for Engineering and Quality Departments for preparing future product documentation.

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• Developed cross-functional business-process documentation addressing federally mandated SSN circumvention.
• Create, update and maintain accurate process documentation while ensuring accurate tracking of all company process documentation from inception to approval.
• Process documentation; created procedure documents for training using information mapping technique* Performed most tasks and meetings from remote office
• Proofread and updated existing business/process documentation and created new documentation to enable staff members to perform their job functions.
• Developed written products and provides editorial support for MetroStar Systems efforts including proposal writing and process documentation.
• Worked effectively with business partners/customers to create and/or integrate business process documentation with technical and validation documentation.
• Develop and deliver reporting analysis process documentation to provide consistent and repeatable steps for knowledge management team.
• Created process documentation detailing the relationship between BioScrip's incoming RightFax process and ScripMed's environment.
• Managed technical writing of Client specific and General Standard Operating Procedures for the Process Documentation Team.
• Designed and developed procedural and process documentation for the company's prescription benefit management program.
• Developed process documentation and enabled change management through ownership of the Engineering Change Notice system.
• Developed software process documentation for a carrier-class switching platform developed for next-generation packet-based telecommunications networks.
• Developed process documentation for a PeopleSoft project that integrated Boeing and McDonnell employee records systems.
• Develop manufacturing process documentation with help of manufacturing engineer and test engineer for contract manufacturers.
• Worked with Environmental Health and Safety team to develop internal and external process documentation.
• Maintained process documentation reports that accurately and timely monitored the approval cycle of documents.
• Provided extensive process documentation of trolley controller, and braking system modifications and performance.
• Develop and maintain internal process documentation from customer drawings, and departmental procedures.
• Implemented new procedures and updated the process documentation to reflect newly designed procedures.
• Created and organized technical and process documentation for a team of software developers.

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