Insight Global's healthcare client is seeking a resource to join their Data Analytics team to assist with building out their Data Governance team, We are seeking a detail-oriented and curious professional to join our growing Data Governance team. This role is critical in ensuring healthcare data is well-managed, documented, and accessible through a robust data catalog. You will work closely with business leaders, technical teams, and end-users to translate complex healthcare information into clear, understandable language, while strengthening controls around sensitive healthcare data.
Responsibilities:
Data Governance & Stewardship: Collaborate with C-level executives, directors, and business stakeholders to understand data usage and governance needs. Build and maintain a comprehensive data catalog (e.g., Elation) that includes business terms, definitions, and asset descriptions. Collect and document metadata, including the purpose behind reports and dashboards, KPI calculations, and business logic. Support inventory efforts to protect and manage organizational data assets.
Technical Writing & Communication: Translate technical concepts into clear, user-friendly documentation with excellent grammar and readability. Share knowledge across teams to promote consistent understanding of data governance principles. Conduct impact analysis and ensure catalog usability for all users.
Relationship Building: Develop strong relationships with stakeholders and end-users to gather insights and clarify requirements. Ask thoughtful questions to uncover details that may have been missed in prior discussions.
Requirements:
Strong understanding of healthcare data and related compliance requirements.
Experience in data governance, data stewardship, or similar roles.
Exceptional communication and technical writing skills.
Ability to engage with senior leadership and cross-functional teams.
Genuine curiosity and proactive approach to problem-solving.
Compensation:
$38 - $42 per hour
Exact compensation may vary based on several factors, including skills, experience, and education.
[Benefit language should be provided by the client since this is for a perm position- if they do not provide it upon our request, we can insert something super generic like "Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law."
$38-42 hourly 2d ago
Looking for a job?
Let Zippia find it for you.
Lead Technical Trainer/Writer
Carter Lard Consulting
Technical writer job in Yonkers, NY
Job Title: Lead Technical Trainer/ Writer
Job Category: Direct FLSA: Exempt
Reports To: Manager, Technical Manuals and Training Dept: Technical Publications
Salary Range 85k to 111k
Kawasaki Rail Car - Yonkers, NY
Job Description:
Leads Kawasaki training efforts in the field, including:
Drafts training materials based on vendor data, draft manuals and on-car observation
Verifies that all applicable FRA requirements are fulfilled, including those under
49CFR 238.109.
Proofreads and edits vendor documents to ensure Training Materials are complete
and up-to-date.
When multiple KRC Instructors are used in a given course, the Lead Instructor will
clearly delineate the specific area(s) of responsibility for each person.
The Lead Technical Trainer will be responsible for all logistical requirements,
including the necessity to have support personnel in place at a given time, with all
required tools and consumables.
Ensures vendors and subcontractors maintain quality requirements by closely
observing vendor classroom activities.
Delivers KRC training classes including familiarization, FRA requirements,
subsystem integration and interface.
Provides consistent point-of-contact between KRC, vendors and the Authority.
Writes letters to KHI, vendors and Authorities as directed.
Coordinates Training classes at Authority sites.
Verifies proper documentation and equipment are available at the site.
Contacts Engineering Department technical personnel to get answers to participant's
questions..
Updates and ensures all contract Training Deliverables are turned over to the
Authority at the required time.
Assists in designing the course curricula and working schedules for new contracts.
Presents written evaluations of course and Instructor effectiveness after each course.
Assists Manager of Training and Manuals and Assistant Manager of Training with
staff. Development.
Education:
BA or BS degree required.
Formal technical training (i.e. Military Electronic Courses) a plus.
Qualifications:
Minimum, five (5) years experience conducting technical training. Prior rail car
experience strongly preferred.
Flexible approach to problem solving in the field.
Able to travel a minimum of 20%.
Able to work effectively with minimal supervision.
Proficient in Microsoft Word, Excel and PowerPoint. Adobe FrameMaker and/or Vector
graphics (CorelDraw, Adobe Illustrator or AutoCAD) experience a plus.
$54k-71k yearly est. 2d ago
Technical Writer | Housing
Eliseai
Technical writer job in New York, NY
At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team-bringing everything they need for their home into one place.
Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.
About The Role
We're seeking a TechnicalWriter to play a crucial role in supporting EliseAI's Learning & Development (L&D) initiatives. This role is central to ensuring that our customers have access to clear, accurate, and user-friendly documentation. You'll be responsible for transforming insights from customer interactions, support tickets, and product releases into comprehensive resources that drive adoption and success. You'll also work closely with the Customer Education Specialist and cross-functional teams to prioritize and execute documentation needs.
Key Responsibilities
Develop and maintain a wide range of documentation, including user guides, FAQs, troubleshooting guides, and release notes
Translate technical product details into clear, accessible resources tailored to diverse customer needs
Ensure all customer-facing documentation is up-to-date and reflective of the latest product features and best practices
Work closely with the Customer Education team to identify gaps in customer resources and create documentation that complements training initiatives
Analyze customer support tickets to uncover recurring themes and pain points, addressing them proactively through improved documentation
Collaborate with the Customer Success, Product, and Support teams to align documentation priorities with business goals and customer feedback
Maintain a documentation roadmap to ensure timely delivery of resources that support key product launches and updates
Implement documentation best practices to enhance usability, consistency, and accessibility, while continuously auditing and refining existing resources
Contribute to the evolution of EliseAI's L&D strategy by proposing innovative ways to engage customers through documentation
Will leverage customer interactions and product usage data, and will identify opportunities for new or enhanced documentation and act as an advocate for customers by ensuring that documentation provides practical, actionable solutions to real-world challenges
Attract top-tier talent to join our driven team
Requirements
3+ years of experience in technical writing, documentation development, or a related field, ideally within SaaS or AI industries
Exceptional writing skills with the ability to simplify complex technical information for various audiences, along with familiarity with documentation tools
Strong organizational skills, a proactive and collaborative mindset, and the ability to quickly learn EliseAI's platform are essential
Preferred experience includes working knowledge of L&D principles, familiarity with customer success strategies, Zendesk, and understanding of how documentation supports customer adoption
The role requires a willingness to occasionally travel for on-site collaboration or customer visits (approximately 10% of the time)
Willingness to work in person at our office 4-5 days a week
Why Join
Growth and impact. It's not often that you can get in on the ground floor of a funded (unicorn!) startup that's scaling. That means that instead of following a playbook, you'll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You'll learn what works when you succeed and what doesn't when you fail. Either way, the rest of the team will be here to support you.
Benefits
In addition to the growth and impact you'll have at EliseAI, we offer competitive salaries along with the following benefits:
Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend to cover part of your expenses so you can focus on what matters
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!
Job Compensation Range
The salary range for this role is $70,000 - $100,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at **********************
$70k-100k yearly Auto-Apply 60d+ ago
Technical Writer
Us Tech Solutions 4.4
Technical writer job in New York, NY
US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website ************************
We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well.
Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset.
Job description:
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
• Create and maintain easy-to-understand operational process documentation.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
Qualifications
Skills required:
• Proven working experience in technical writing of software documentation.
• Ability to deliver high quality documentation paying attention to detail.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Excellent written skills in English.
• Strong working knowledge of Cisco Voice & Video technologies (CUCM, unity, VCS…) and trading floor/recording technologies (Nice recording).
• University degree in Computer Science, Engineering or equivalent preferred
Additional InformationKushal kumar
Ph: ************
$54k-78k yearly est. 60d+ ago
Technical Writer, NY
Safe Fleet 4.3
Technical writer job in New York, NY
MEET THE SMART SAFETY COMPANY
At Safe Fleet our name says it all. We make fleet vehicles - and everyone in and around them - safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world's biggest fleet safety problems.
Our core value is safety. Without safety first, efficiency and productivity are not possible. This is true for our products, our culture, and our relationship with our community. Our vision is to reduce preventable deaths and injuries in and around fleet vehicles with a goal of ZERO accidents.
We are re-defining what safety means for fleets of every type - from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.
Whether you work in our Charlotte plant to build life-saving stop arms for school buses, or design advanced camera vision products in our Vancouver office, forge valves and high-quality nozzles to fight fires, or dream up new ways to protect fleet operators in our Corporate HQ in Kansas City, you'll contribute to our goal to keep everyone safe.
We are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada and the US. We're looking for motivated self-starters with innovative thinking to join our team and help us achieve our growth and performance goals. Sound like you?
JOB SUMMARY
This role is responsible for developing clear, user-friendly documentation that supports products, services, and internal processes. It involves close collaboration with engineering, product management, and customer support teams to ensure accuracy and usability. The position requires field work during prototype builds and installations, a flexible schedule to accommodate project timelines, and occasional night work. A background in mechanical or manufacturing environments-preferably automotive-is considered an asset.
ESSENTIAL DUTIES & RESPONSIBILITIES
Develop and maintain high-quality documentation including user manuals, installation guides, API documentation, release notes, and training materials.
Translate complex technical concepts into accessible language for various audiences, including law enforcement, IT professionals, and end-users.
Collaborate with cross-functional teams to gather information and ensure accuracy and completeness of documentation.
Create visual aids such as diagrams, flowcharts, and screenshots to support written content.
Manage documentation lifecycle: drafting, editing, reviewing, publishing, and updating content as needed.
Ensure all documentation complies with company standards, branding, and regulatory requirements (e.g., CJIS, FedRAMP).
Assist in the development of content for proposals, presentations, and marketing collateral when needed.
Provide on-site support during prototype builds and installations to capture accurate processes and develop field-ready documentation.
Adapt to flexible schedules, including occasional night work, to align with installation and testing timelines.
New York Salary Range $80,000 - $100,000 USD
The final offer will be determined based on a combination of factors including skills, experience, and alignment with the role's responsibilities.
Candidates at the lower end of the range will meet the core qualifications and demonstrate strong potential to grow within the role.
Mid-range offers reflect a solid match with the role's technical and collaborative requirements.
Offers at the top of the range are reserved for candidates who bring exceptional qualifications, specialized expertise, or unique value that significantly exceeds the baseline expectations
Bachelor's degree in English, Technical Communication, Computer Science, or a related field.
3+ years of experience in technical writing, preferably in public safety, law enforcement, or technology sectors.
Proficiency with documentation tools such as Adobe FrameMaker, MadCap Flare, Microsoft Word, and/or Markdown.
Proficiency with Adobe Suite including Adobe InDesign, Adobe Illustrator, Adobe Acrobat, Adobe Photoshop, etc.
Familiarity with content management systems (CMS) and version control tools (e.g., Git).
Strong understanding of technical concepts such as APIs, cloud platforms, cybersecurity, and software integrations.
Excellent written and verbal communication skills.
Ability to manage multiple projects and meet deadlines in a fast-paced environment.
Ability and willingness to work in the field and travel as needed.
Flexible schedule to accommodate prototype and installation timelines, including occasional night work.
Background in mechanical or manufacturing environments; automotive experience is highly desirable, as is hands-on familiarity with installation processes or prototype development.
Knowledge of CJIS, NIJ, or other compliance standards and/or experience with video surveillance, evidence management systems, or public safety technologies would be an asset.
At Safe Fleet, we are an equal opportunity employer that is committed to creating a diverse and inclusive workplace where everyone is valued and respected. We embrace diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We promote fair and equitable hiring practices and foster a culture of inclusivity and respect.
$80k-100k yearly 43d ago
On Site Technical Writer - Union, NJ
Adaptation
Technical writer job in Union, NJ
We are seeking a mid level TechnicalWriter that will be responsible for planning, writing, editing, and verifying high-quality technical documents!
Ensures compliance with all contract and corporate requirements and standards.
Liaises with project teams in other parts of the company. Guides other personnel (e.g., programmers, engineers, other subject matter experts [SMEs] associated with documentation projects, as required.
Duties and Responsibilities:
Translates business needs and requirements into clearly defined and documented detailed, high-quality functional design and system specifications and documentation
Writes, rewrites, and verifies high-quality technical documents (e.g., system design documents, project management-related plans, user guides/manuals, and training materials) ensuring compliance with all contract requirements and corporate quality standards
Demonstrates excellent grammar, spelling, syntax, and punctuation skills
Demonstrates proper formatting, proofreading, and editing skills
Creates new technical documentation and updates existing documentation
Examines documents to verify completeness and accuracy of data and makes changes as needed
Interviews SMEs and conducts necessary research to write and compile technically accurate content
Works with SMEs to resolve discrepancies and compile required changes to documents
Provides documentation project management as assigned
Tracks and reports progress of projects from inception through production
Other duties may be assigned
Skills:
Advanced experience and skills using Microsoft Word
Experience authoring a variety of document types, including system design documents, project management-related plans, user guides/manuals, and training materials
Connects with SMEs and proactively works to become familiar with TransCore's software and methodologies
Possesses strong verbal and written communication skills with ability to work with a variety of stakeholders
Capable of creating original content using available resources, including Request for Proposals, Requirements Traceability Matrix, Business Rules, and Proposals
Ability to manage multiple projects simultaneously and appropriately prioritize workload to meet client deadlines
Advanced problem-solving skills
Ability to work under pressure and meet tight deadlines
Ability to work as part of a team and independently
Attention to detail
Advanced skills using Microsoft Word (including creating, editing, deleting styles; track changes; and maintaining proper version control), Excel, and PowerPoint
Experience working with SharePoint sites and graphic software (e.g., Paint, Visio, etc.)
Good understanding of the Agile software development life cycle
Completes special projects and provides proposal support as assigned
Experience and Education: 5+ years of professional experience in technical writing, construction, and submissions. Experience as a TechnicalWriter is strongly desired. Bachelor's degree (B.A.) from four-year college or university, or equivalent job-related experience.
Supervision: Reports to Documentation Manager.
Rate: $45 - $50 hourly DOE
ABOUT ADAPTATION
Join ADAPTATION as we are building a strong team! We provide public sector and Fortune 500 companies with transformation consulting services to help understand new ways of working. We partner with our clients, integrators, and technology experts to enable us to focus on our core competency - people and their journey through transformation.
**********************
$45-50 hourly 5d ago
Editor & Senior Writer, Opinion's States Newsletter
Dow Jones & Company 4.0
Technical writer job in New York, NY
About the Team:
The WSJ Opinion section has long served as a forum for intelligent, values-driven commentary, dedicated to advocating a consistent philosophy that can be summed up as 'free markets, free people.' While we aim to persuade, every word we publish is the product of rigorous reporting, research and debate. WSJ Opinion offers sharp, original analysis and strong points of view on the news of the day. This position will play a central role in expanding that voice through a new, states-focused newsletter product and companion column that brings the WSJ Opinion section's perspective to state and local issues across the country.
About the Role
The Wall Street Journal Opinion section is looking for a New York-based editor and writer to create, launch and lead a new states-focused newsletter and column. This person will shape the editorial and strategic direction of a twice-weekly newsletter offering analysis and commentary on regional political and economic developments that reflect the Journal editorial page's free market philosophy.
As an editorial leader, this person will develop and execute the newsletter from concept to launch, owning its editorial identity, tone and growth strategy. They will edit all major pieces, ensuring the product's voice and quality align with Opinion's standards, as well as contributing their own commentary and editorials to the newsletter and column. They will also be responsible for managing two direct reports, guiding their research, writing, editing and story development. This person will collaborate directly with senior leadership, including the Editorial Page Editor, Opinion Managing Editor and other stakeholders, to shape the strategic vision for the newsletter and identify opportunities for editorial spin-offs and cross-platform integration.
This is a hands-on leadership role ideal for an entrepreneurial editor-writer eager to build a new product from the ground up, combining editorial excellence with audience insight and product innovation. The goal is to target a new and broader audience particularly interested in region-specific content by delivering high-quality, compelling commentary and insights on developments in the states with a focus on politics and economics.
Applicants should include a cover letter and resume.
You Will:
Lead the creation and launch of a new, twice-a-week states-focused newsletter and column, from concept development to ongoing editorial production.
Develop arguments and write persuasive opinion articles for the newsletter/column. Edit, oversee and curate commentary with an emphasis on regional political and economic issues consistent with the Journal editorial page's free market philosophy.
Manage and develop a team of two opinion writers/researchers, providing editorial guidance, performance feedback and professional growth opportunities. Provide guidance on the selection of region-specific topics that are of interest to the Journal's Opinion audience.
Define and execute the content strategy in collaboration with the Editorial Page Editor, Opinion Managing Editor and other senior Opinion editors, using data and audience insights to guide editorial decisions.
Collaborate with cross-functional teams-including data, SEO, audience and social media-to optimize reach, engagement and subscription growth.
Partner with editorial board members, writers, columnists and features editors to adapt their work for newsletter audiences, as well as collaborate on editorial spin-offs that would publish in the Review & Outlook section.
Represent the newsletter's vision in editorial meetings and cross-departmental initiatives.
Participate in editorial board meetings.
You Have:
8+ years of experience in journalism, including editing, editorial writing or commentary and reporting, with a strong focus on political or economic content.
Proven experience launching or leading editorial products, particularly newsletters, with measurable audience engagement success.
Deep understanding of the Opinion section's guiding philosophy and principles, with the ability to articulate them in compelling, accessible writing.
Demonstrated excellence in writing, editing and headline creation, especially for digital and email formats.
Management and leadership skills, with experience overseeing writers and coordinating with senior editors.
Ability to thrive under deadline pressure and adapt quickly to breaking news.
Willingness to work flexible hours as needed for major news developments.
Our Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
#LI-Hybrid
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area:
Dow Jones - Editorial
Job Category:
Editorial/Journalism
Union Status:
Non-Union role Pay Range: $185,000 - $230,000We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..
$185k-230k yearly Auto-Apply 42d ago
Technical Writer
Playbook
Technical writer job in Hoboken, NJ
Company Mission
At Playbook we believe that everyone deserves the ability to get ahead with incredible sports & academic programs. Through our best in class technology and integrated platform services we are revolutionizing the way that sports, education, and activity entrepreneurs launch and manage programs for students and communities across the world.
We have an amazing list of customers and partners including professional sports teams, fortune 500 companies, and 100's of leading sports and activity organizations across the country. We also have established partnerships with star athletes including Kristaps Porzingis, Didi Gregorius, and over 30 other professional athletes and influencers who embody our values and support our mission.
About the Role
Playbook is seeking a talented and experienced technicalwriter to work alongside our development team to create, maintain, and publish articles in our knowledge base for our SAAS serving small sports, fitness, and activity organizations. Additionally, the ideal candidate will help with internal technical documentation and the documentation of developer requirements in Jira. We are seeking an experienced technicalwriter who is passionate about our mission with strong attention to detail and a track record of efficiently delivering exceptional knowledge base content. It's a bonus if you have experience being part of scrum processes and are able to provide references who can confirm that you write incredibly clear and comprehensive Jira tickets.
Tasks, Duties, Responsibilities
Writing, publishing, and maintaining high-quality content within the support knowledge base including internal and public facing articles.
Communicate complex technical details to audiences of highly variable skill levels.
Communicate complex developer requirements to our team of developers in he form of thorough and clear Jira tickets.
Assist in creation of onboarding guides (userpilot/appcues).
Knowledge, Skills, Competencies
Experience in planning, leading, directing, and managing the build out of great knowledge bases for SAAS products. Please share the links to knowledge bases you have worked on including precisely what you did as part of the knowledge base build out and upkeep
Strong ability and proficiency writing and communicating with the english language.
Familiarity with using front-end online publishing languages including HTML, CSS, AWS preferred.
Familiarity with using back-end online publishing languages including python, experience with django preferred but not required
Knowledge of UI/UX terminology.
Ability to work independently and collaboratively in a fast-paced team environment.
Benefits
401(k) and 401(k) matching
Paid Time Off
Health Reimbursement Account (HRA)
Paid Travel Opportunities
$56k-77k yearly est. 60d+ ago
Technical Writer, Vice President
JPMC
Technical writer job in Jersey City, NJ
As a TechnicalWriter for the Payments business in the Commercial and Investment Bank (CIB), you'll work with a talented team of developers, product owners, content strategists and designers dedicated to next-generation B2B digital products. You‘ll help elevate user engagement of client developers by producing and editing top quality API documentation.
In addition, you'll own important initiatives, drive innovative solutions to complex problems and collaborate with cross-functional teams. As a champion of inclusive design and customer experience, you'll contribute to the continuing success of J.P. Morgan as a global leader in B2B payments.
Job Responsibilities
Work with product owners and developers to understand Payments products and identify documentation requirements.
Create and review technical content (such as API docs and user guides) for new/updated features following the content guidelines and style guide.
Drive for clarity of writing, consistency in presentation, and depth of detail across different products.
Engage with designers, user researchers, information architects, project managers, platform owners and others, as needed to enhance user experience.
Provide insights into the authoring tools, processes, and metrics for improving the working efficiency and quality.
Contribute to the content guides and maintain the documentation process.
Requirements
5+ years of experience as a technical content creator.
A portfolio of technical content examples that demonstrate clarity of style and voice.
Strong working knowledge of and experience documenting APIs.
Ability to quickly learn technical concepts and understand how products work.
Software development and/or technical support of complex systems.
Experience with tools such as Bitbucket and Jira, and methodologies, such as Agile/Scrum.
$56k-77k yearly est. Auto-Apply 60d+ ago
Technical Writer
10A Labs
Technical writer job in New York, NY
About 10a Labs: 10a Labs is an applied research and AI security company trusted by AI unicorns, Fortune 10 companies, and U.S. tech leaders. We combine proprietary technology, deep expertise, and multilingual threat intelligence to detect abuse at scale. We also deliver state-of-the-art red teaming across high-impact security and safety challenges.
About the role: 10a Labs is seeking an experienced TechnicalWriter to document a suite of developer products and tools. This is a short-term contract position. You'll create clear, practical resources that help developers and partner organizations integrate and build with large-language-models (LLM) and vector database-based systems. This includes producing AI API and SDK documentation, conceptual guides for model integration, and workshop materials that translate complex technical capabilities into actionable learning experiences. You'll collaborate closely with engineering, product, and research teams to turn emerging technical advances into clear, developer-ready materials that accelerate adoption and understanding.
In this role, you will:
Create and own documentation for AI APIs, SDKs, and developer tooling.
Produce workshop and tutorial materials (slide decks, labs, code walkthroughs, etc.).
Organize, review, and evolve documentation structure, taxonomy, and style.
Audit existing documentation, identify gaps, and develop improvements.
Validate runnable code examples and maintain accuracy.
Coordinate across engineering, product, and research to ensure correctness.
We're looking for someone who:
Enjoys diving deep into technical systems and making them understandable to others.
Brings a developer's perspective and is able to simplify without oversimplifying.
Is knowledgeable of LLM concepts, vector database systems, and has the ability and experience to produce workshop materials.
Communicates well cross-functionally to both technical and non-technical audiences.
Is collaborative, detailed-oriented, and thrives in fast-moving, high-impact environments.
Requirements:
3+ years of technical writing experience or similar with a strong portfolio of API, SDK, and developer documentation.
Strong applied AI experience; proficiency with AI/ML tools, prompt engineering, LLM concepts, API specs (OpenAPI/Swagger), or open-source documentation contributions.
Outstanding writing and editing skills.
Proven ability to translate complex systems for both application developers and platform engineers.
Experience with docs-as-code workflows (Git/GitHub, Markdown/MDX, static site generators).
Coding proficiency in at least one language (Python, TypeScript, or similar) and ability to verify runnable examples.
Solid grasp of modern software development practices including version control, testing, dependency management, and CI/CD.
Excellent communication skills, attention to detail, and a bias toward clarity and accuracy.
Self-directed, adaptable, and collaborative across cross-functional teams.
$52k-71k yearly est. Auto-Apply 60d+ ago
Technical Writer
Hsssoft
Technical writer job in New York, NY
Role: TechnicalWriter JD for TechnicalWriter: TechnicalWriter would be responsible for transforming content that is provided, into publication-ready format. The role would demand for: • Formatting the text, adding tool tips, tabular depictions, charts, graphs
• Coordinating layout, adding copy-write requirements, and organization of manuals and guides
• Document prewriting, drafting, revising, editing, proofreading and making manuals/guides/content suitable/ready for publication
• Creating Technical Placemats with particulars around manuals/guides
Required Experience & Skills:
• Outstanding written and oral communication skills; can prepare written communication and conveys this information clearly and effectively through both formal and informal documents
• Demonstrated proficiency in understanding user requirements and implementing them in documentation and videos
• Experience with and knowledge of a range of visual information design techniques
• Demonstrated ability to create engaging and effective instructional training videos
• Ability to quickly learn and communicate technical concepts and procedures
• Ability to recommend or implement improvements in document/s
• Ability to operate independently and as part of a larger team; ability to develop working relationships with other internal groups to meet objectives and complete tasks
• Organized, professional, motivated, deft at making quick decisions
• Demonstrated ability in mastering a complex publishing system
Additional Information
All your information will be kept confidential according to EEO guidelines.
$52k-71k yearly est. 3d ago
Technical Writer - Oil & Gas (Saudi Arabia)
Eram Talent
Technical writer job in New York, NY
Job Description
Eram Talent, a renowned talent acquisition company, is seeking an experienced TechnicalWriter focused on the Oil & Gas sector to join our team in Saudi Arabia. This role is essential for producing high-quality documentation that captures technical specifications, project methodologies, and regulatory compliance within the oil and gas industry.
As a TechnicalWriter, you will engage with engineers, project teams, and industry experts to develop precise and comprehensive technical documents, ensuring clarity and accuracy in conveying complex information to diverse stakeholders. Your contribution will significantly enhance the organization's communication efforts and promote operational excellence in Saudi Arabia's vibrant oil and gas landscape.
If selected, the work location would be onsite at Saudi Arabia.
Responsibilities:
Draft, revise, and manage technical documentation such as project plans, operational manuals, safety protocols, and regulatory submissions pertinent to the Oil & Gas sector.
Collaborate with engineers and project managers to gather essential information, ensuring documentation reflects current practices and compliance standards.
Provide editorial support by reviewing technical articles and papers for clarity, consistency, and compliance with industry standards.
Facilitate the documentation of technical procedures and workflows, including formats for peer-reviewed submissions to relevant journals and conferences.
Ensure documentation adheres to established templates and style guides while maintaining an organized repository of documents.
Communicate effectively with stakeholders to clarify technical content and ensure alignment with project objectives.
Requirements
5+ years of technical writing experience within the Oil & Gas sector, preferably in Saudi Arabia.
Bachelor's degree in Technical Communication, Engineering, or a related discipline.
Strong understanding of Oil & Gas industry standards, terminology, and best practices.
Outstanding writing, editing, and proofreading skills, with a focus on clarity and attention to detail.
Capability to work both independently and collaboratively in a fast-paced environment.
Adobe Suite, Microsoft Office, and document management software proficiency.
Excellent organizational skills with the ability to juggle multiple deadlines efficiently.
Strong interpersonal and communication skills, both oral and written.
$52k-71k yearly est. 17d ago
Wireless Power Transfer Technical/Writer Blogger
Alttrix Cloud
Technical writer job in New York, NY
We are Power Center USA Corporation, a division of ALTTRIX Corporation We are in search of talented technicalwriters/bloggers that can write articles and white papers on Wireless Power Transfer technologies.
You will be the direct voice of the PowerCenterUSA brand, helping the company grow their web based community of users.
Work will take place remotely from home. There will be lots of remote collaboration with our global marketing and content team.
Requirements
Lead, define, and execute high -quality content (web pages, blog posts, news, in -depth stories, users guides, etc.) that reflect the voice, tone and goals of developers.
Facilitate new ideas, tactics and strategies related to storytelling, content presentation and outreach.
Conduct research and SEO guidelines, using your high level of creativity and data -driven insights to define, write and edit content that will engage with developers.
Research the web and communicate with internal WPT engineers to develop compelling WPT product articles
Run content programs from start to finish: setting up strategy sessions, building content programs, leading teams and relationship with our developers, writing and editing, measuring and optimizing results.
Work across departments and teams to enhance and improve our content.
Create and maintain relationships with external sources that can provide unique and authentic content to our website.
Help define new processes and workflows to expand our multimedia capacity and bring original strategies to improve our content.
Qualifications
+5 years of experience in content writing -related field
+4 years of experience as a technicalwriter/blogger
Great writing, editing and digital marketing strategy skills
Proven track -record defining creative editorial strategy for brands, planning and leading developer programs
Ability to grow an external network of writers and contributors within the developer space
Passion for story and content as well as a creative mindset
Ability to research and assess data to create visualizations, maps and other interactive experiences
Avid consumer of all types of media
Excellent written and verbal communication skills
Strong attention to detail
Able to write in explanatory and procedural styles for multiple audiences
Benefits
Competitive Salary
Full medical and dental benefits coverage
401k Contribution
Paid Vacations
$52k-71k yearly est. 60d+ ago
Need Technical Writer
360 It Professionals 3.6
Technical writer job in New York, NY
This is Priya Sharma from 360 IT Professionals Inc. and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development, Web development and Cloud computing and working with clients to deliver high-performance results.
Job Description
• Must have excellent interpersonal, communication, presentation,
writing, analytical, problem solving, information gathering skills and
ability to translate technical aspects into comprehensible
documentation.
• Minimum of 5 years of experience as a
TechnicalWriter working with project teams in complex system
developments and expertise in developing technical documentation for
database management systems with focus on version control.
•
Experience identifying documentation requirements through discussions,
observations and comprehension of the various data management
activities.
• Ability to produce documents, instructional
manuals and illustrations in simple English with appropriately minimal
technical jargon, fewer instructions, terse and easy to use.
• Ability to organize, write and present the written material for multiple audiences.
• Experience documenting different types of requirements specifications and flow charts.
•
Ability to manage multiple projects/tasks of varying complexities
and work independently with users with minimal oversight.
• Proficiency in MS Office (including PowerPoint and Visio).
Qualifications
Preferred Experience:
• Experience documenting Mainframe and Distributed systems
• Experience documenting Data Dictionary and Business Rules
• Understanding Data Management systems and Databases
• Experience in Data Modeling
• Experience in Pension Systems is a plus
Additional Information
Kindly share your resume to priya.sharma@_360itpro.com or call me on 510-254-33-00 Ext. 130
$47k-60k yearly est. 60d+ ago
2026 Capital Markets, Technology Infrastructure Business Analyst Summer Analyst
Rbc Holding Co Ltd. 4.9
Technical writer job in Jersey City, NJ
What is Tech Infrastructure?
RBC Tech Infrastructure is making some significant technological bets over the coming years. We are investing in innovation, out of the box thinking, and experimentation using the latest tools and platforms in the industry.
We can't do it alone! We're looking for individuals with awesome skills who stand out in a crowd. If you're top of your class, own the hackathon circuit, think big, and are perpetually curious, we want you!
What is the opportunity?
As a Tech Infrastructure Intern, you will join RBC Tech Infrastructure as a Business Analyst who will collaborate, innovate, ideate and build in a flexible, start-up environment.
You will be responsible for not only organizing and managing projects, building a business case and a captivating pitch - but also stretching outside your role to take on design tasks and help your team in all stages of the project.
Over the course of the program, you will have access to subject matter experts, coaches, mentors, as well as technical and professional training and resources to bring your idea to life.
What will you do?
You will be challenged to step outside your comfort zone, and use your teamwork, communication and problem-solving skills to help your team succeed.
You will play an integral role in engaging your critical thinking, time management and leadership skills within your team.
Design, troubleshoot and develop your product.
Work with subject matter experts, mentors, executive sponsors and stakeholders (technology and business) to build your solution.
Exposure to design thinking, agile development and other tools, technologies and methodologies.
Executive presentations, developing strategy and communications for your project.
What do you need to succeed?
Must have
Pursuing a Bachelor's, Master's, or Doctoral Degree with a focus on computer science, engineering, data science, product engineering, or another related field.
Entering the final year of a four-year college or university program or relevant master's program (candidates should be anticipating graduation in Winter 2026 or Spring 2027)
Excellent interpersonal and highly developed communication skills (verbal and written).
Creative and analytical thinker who is self-driven and capable of working in a fast-paced environment.
Strong desire to learn new skills and technologies.
Nice to have
Experience in stakeholder engagement and working with end users and clients to understand their needs.
Experience with business presentations.
Experience with user research, prototyping, wireframing, and/or experience mapping (creating journey maps, personas, and service blueprints).
Experience with project management tools (ex. Jira, Confluence)
Solid understanding of financial business insights, FinTech industry, startup industry or other related insights.
Interest and understanding of up-and-coming technology and methodologies.
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A unique summer experience with the chance to develop a career at RBC.
Team up with students from diverse backgrounds and build lasting professional relationships.
Engage with leaders who support your development through coaching and learning opportunities.
Be a part of a dynamic, collaborative, progressive and high-performing team.
Contribute to real projects that can make a difference and have a lasting impact at RBC.
Tons of opportunity to grow specific skills for your future.
An all-around fun, innovative, and comfortable work environment
The good faith expected salary range for the above position is $95,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
Drives RBC's high performance culture
Enables collective achievement of our strategic goals
Generates sustainable shareholder returns and above market shareholder value
Job Skills
Additional Job Details
Address:
GOLDMAN SACHS TOWER, 30 HUDSON STREET:JERSEY CITY
City:
Jersey City
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Student/Coop (Fixed Term)
Pay Type:
Salaried
Posted Date:
2025-12-15
Application Deadline:
2026-01-15
Note:
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
$95k yearly Auto-Apply 32d ago
Senior Proposals Writer
Via of The Lehigh Valley 3.6
Technical writer job in New York, NY
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.
As a Strategic Proposals Writer at Via, you will work to improve mobility by forging new partnerships with public transit providers through thoughtful, exceptionally-written proposals. Working with senior members of the Strategy Team, you will develop a deep understanding of potential partners' transportation challenges and goals, learn Via's unique technical and operational strengths, and coordinate high-quality written proposals for effective shared mobility services.
What You'll Do:
Hone your strategic thinking skills by coordinating with Via's Partnerships, Expansion, and Finance teams to develop strategies for winning high-stakes, competitive procurements.
Absorb complex product specifications and distill into clear, easily-digestible prose.
Generate compelling original content by ascertaining a potential partner's needs and deploying your familiarity with Via's technology and operational capabilities, transit norms, and the latest innovations from across the industry.
Lead competitive procurements from beginning to end -- through evaluation, creation of exceptional proposal content, review, and submission.
Conduct rigorous research on global mobility trends by analyzing news stories, new service announcements, scopes of work, and other forms of information and synthesizing findings into insightful commentary.
Skillfully manage communications with potential partners over the phone and email.
Support senior team members during interviews with cities and transit agencies.
Who You Are:
Meticulous and strategic; you can pay attention to every detail in a complex project while, at the same time, relating each of them to the big picture in a coherent way.
An exceptional writer and communicator with an instinctive appreciation for tone and structure; your colleagues have told you that they enjoy reading your work (and maybe you've even won awards).
Socially-minded, action-oriented, and passionate about urbanism; you understand the importance of public transit and are motivated to improve worldwide access to mobility.
Able to quickly switch gears to coordinate with teams across the company and team members from associate-level to C-suite.
An academic high-achiever, preferably in the humanities, social sciences, or another field that requires regular long-form writing and argumentation (undergraduate degree required; advanced degree preferred).
It's a plus if you have created and published an original and thoughtful essay, op-ed, or other piece of content; bonus points if it is on the subject of technology, transit, urbanism, mobility, business strategy, or a related topic.
It's a plus if you have led (or played a leading role in) the development and success of a business or public sector proposal/pitch/deal/etc.
It's a plus if you have prior experience at a startup, transportation consulting firm, management consulting firm, or in the public sector.
Compensation and Benefits:
All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Salary Range: $85,000-$160,000
We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
We're Via, and we build technology that changes the way the world moves. We're driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.
Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.
If you're excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn't align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.
Ready to join the ride?
Via is an equal opportunity employer.
#LI-TS2
$85k-160k yearly Auto-Apply 60d+ ago
Technical Writer, Patient Content
Blink Health Administration LLC 3.4
Technical writer job in New York, NY
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
This is a hybrid role, onsite 3x/week in Pittsburgh, PA (Robinson Township), New York City (Flatiron District), or St. Louis (Chesterfield), MO locations.
The Patient Services Operations team is central to advancing our mission to provide affordable care and deliver an exceptional patient experience. We are seeking a TechnicalWriter to join our Knowledge Management & Communications team. You would be responsible for all patient-facing content within Patient Services Operations. As we redefine how patients access and manage their medications, we need communicators who can make complex healthcare information clear, compassionate, and actionable. This is an ideal opportunity for a detail-oriented communicator who thrives on translating complex processes into clear, empathetic, and actionable content that empowers patients and drives consistency across all touchpoints.
What You'll Do
* Serve as the primary point of contact for all patient-facing support content, including Help Center articles, IVR messaging, and macros.
* Write Help Center articles that empower patients with self-service, and train and optimize our AI Agent to better support customers.
* Design a Help Center structure that is intuitive and easy to navigate.
* Craft sample messaging that accelerates our agents' ability to support patients across all communication channels.
* Design AI-ready content by structuring information that supports conversational AI, ensuring accuracy, clarity, and alignment with patient needs.
* Keep content fresh and relevant by implementing processes that ensure materials reflect evolving team needs, business functions, product details, and program changes, and that updates flow into the AI Agent's training data.
* Audit and refine Help Center content to maintain consistency, accuracy, and trustworthiness across all channels.
* Maintain and refine a style guide to define best practices for creating patient-facing content.
* Collaborate with Marketing, CRM, and Digital Experience teams to drive content consistency across all channels and alignment with BlinkRx's brand.
What You'll Need
* Bachelor's degree with 5+ years of experience in Technical Writing, Content Strategy, Knowledge Management, Communications, or related field. Healthcare experience is a plus.
* Demonstrated experience with technical writing and ability to provide work samples. Experience writing for AI Agent training is a plus.
* Familiarity with AI conversational design, prompt writing, or training AI systems with structured content.
* Strong ownership mentality and high-quality standards. You will be responsible for all of our team's patient-facing content.
* Experience developing and following style guides and tone of voice standards.
* Strong analytical skills and ability to translate raw data and feedback into clear, actionable content improvements.
* Exceptional attention to detail.
* Contact center or customer support content experience is a plus.
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$49k-66k yearly est. Auto-Apply 14d ago
Technical Writer
Profound 3.7
Technical writer job in New York, NY
Profound is building the marketing platform for the age of superintelligence. Customers no longer start with search engines. They start with answer engines like ChatGPT, Perplexity, and Claude. Profound helps companies understand how AI describes their brand, how customers ask AI about their category, and how to create content that earns visibility in this new distribution channel.
We've raised ~$60M from Sequoia, Kleiner Perkins, Khosla Ventures, and South Park Commons. In under a year, we've partnered with hundreds of companies and analyzed hundreds of millions of AI conversations.
We're looking for a TechnicalWriter to establish and build out Profound's initial documentation hub. This role will set the standard for how customers learn and succeed with our platform - from onboarding to advanced workflows.
What you'll do
Build Profound's first customer-facing documentation hub from the ground up.
Create clear, structured product documentation including core knowledge base articles, onboarding guides, “how-to” articles, FAQs, and troubleshooting flows.
Partner with product managers, engineers, and customer success to capture product knowledge and turn it into accessible documentation.
Develop templates, standards, and style guides for consistent documentation across the company.
Continuously refine docs based on customer feedback and product changes.
Establish processes that allow documentation to scale as Profound grows.
What we're looking for
4+ years of experience in technical writing, product documentation, or knowledge base management.
Strong ability to explain complex product workflows in simple, actionable language.
Experience launching documentation hubs or scaling them at high-growth startups.
Familiarity with knowledge base platforms (e.g. GitBook, Mintlify, Docusaurus, ReadMe, Zendesk Guide).
Sharp editorial judgment and attention to detail.
Collaborative approach - able to work directly with product and customer-facing teams to gather information.
Experience in SaaS, analytics, or marketing technology a plus.
Why Profound
Play a foundational role in building documentation for a company redefining how brands succeed in the age of AI.
Work alongside a team from Uber, Datadog, DeepMind, Microsoft, and HubSpot.
Shape the experience for customers adopting a new category of technology.
$48k-65k yearly est. Auto-Apply 60d+ ago
Staff Technical Writer
Viam, Inc. 3.7
Technical writer job in New York, NY
Viam helps companies unlock the power of AI, data and automation in the physical world. We provide a single platform for engineers of all disciplines to solve problems together and build solutions that are fast and future-proof. Viam powers solutions across robotics, food and beverage, climate tech, marine, industrial manufacturing, and more. Founded in 2020 by former MongoDB co-founder and CTO Eliot Horowitz, Viam is headquartered in New York City.
Role summary
As a Staff TechnicalWriter, you'll own the quality and consistency of Viam's developer-facing documentation. Your work spans all four documentation types: reference docs, explanations, tutorials, and how-to guides. You'll transform rough drafts, working code, and technical walkthroughs into polished, publishable content that helps developers understand and adopt Viam. You'll also develop docs from scratch through close collaboration with product engineering teams.
What you'll do
* Write and edit documentation that helps developers integrate Viam into their projects, from first API call to production deployment
* Maintain documentation standards and style guidelines that ensure consistency as content scales
* Contribute to and improve our documentation toolchain, including our Hugo framework, GitHub Actions workflows, and Vale linting configuration
* Review code samples for accuracy and clarity, working with engineers to resolve issues
* Contribute to information architecture decisions-how content is organized, navigated, and discovered
* Ensure documentation stays current as the platform evolves, identifying gaps and outdated content proactively
* Build robots and write programs using Viam yourself-we believe the best documentation comes from firsthand experience with the platform
What you bring
* Experience writing documentation for developers, with a portfolio that demonstrates your ability to explain technical concepts clearly
* Enough technical fluency to work through tutorials independently, run code samples, and identify errors-you don't need to be an engineer, but you need to be technically curious and comfortable at the command line
* Experience with docs-as-code workflows: Git, Markdown, static site generators (Hugo experience is a plus)
* Familiarity with documentation automation-linting tools like Vale, CI/CD pipelines, GitHub Actions, or scripting to improve workflows
* Strong opinions about what makes documentation good, backed by experience seeing what works and what doesn't
* The ability to give and receive editorial feedback constructively
* Experience or genuine interest in working with physical hardware-you'll be building robots as part of this job
* Experience with robotics, IoT, or industrial automation is a plus but not required
In 3 months
* You understand the Viam platform and feel comfortable assembling robots based on tutorials and writing small programs for robots with our SDKs
* You are comfortable with our toolchain and have started contributing improvements to our workflows
* You are comfortable discussing the product with our engineers for documentation purposes
* You have shipped polished documentation for at least one major platform feature
* You've completed significant revision of a section of docs.
In 6-12 months
* You are continuing to revise and improve the Viam documentation
* You are improving the documentation based on qualitative and quantitative data
* You are building out or curating content to enable developers without hardware experience to use Viam
* You have established documentation standards that scale as the team and content grow
* You have made measurable improvements to our documentation infrastructure and automation
The starting salary range for this role is $165,000 - $235,000/year.
Full-time Benefits:
Viam's base salary range for this role is posted above. Your exact offer will vary based on factors, including experience level, skillset, market location, and balancing internal equity relative to peers at the company. We recognize that the person we hire may be less experienced, or more senior, than this job description as posted. In these situations, the updated salary range will be communicated to you as a candidate. In addition to cash compensation, Viam offers a comprehensive Total Rewards package that includes equity grants, health benefits, and more.
* 100% covered medical/dental/vision insurance plans, commuter benefits
* 25 days paid vacation and generous holiday observances
* Free lunch every day that you're in the office
* One Medical Membership
* Citi Bike memberships
* Monthly wellness stipend to be used for a variety of fitness-related items like gym memberships, fitness classes, fitness equipment, and more
* Paid parental leave
* Reproductive Health Benefits, including Fertility Benefits and Abortion Access Travel Benefits
Values:
* Vision Driven
* Collaborate Openly
* Act Decisively
* Succeed Through Diversity
* Hold Ourselves Accountable
* Lead with Curiosity
To all recruitment agencies:
Viam does not accept unsolicited agency resumes or calls from recruitment agencies or search firms. Please do not forward resumes to our jobs alias or Viam employees. Viam is not responsible for any fees related to unsolicited resumes.
$49k-61k yearly est. Auto-Apply 42d ago
Group Underwriting Senior Technical Writer
Guardian Life 4.4
Technical writer job in New York, NY
Take the next step in your career path and join a team that facilitates the efficient operation of our Group Underwriting organization. As the Group Underwriting Senior TechnicalWriter in Group Benefits Underwriting, you will collaborate with colleagues in Underwriting, Underwriting Operations, and other functional areas to ensure that our colleagues have all the information needed to perform. This requires being systematic in analyzing, developing, validating, and publishing information about processes, policies, and our systems. This role also requires an ongoing evaluation of the information management and communication approach and continuous improvement of our processes, based on input from our colleagues and industry best practices.
You are:
* A team member who can manage multiple priorities, and who is passionate about logically organized and comprehensive information for our Group Underwriting colleagues.
* Work together with teammates, content contributors, SMEs, leaders, and other interested parties on projects and to consistently improve our information management approach.
* Skilled in documentation tools like Microsoft Word, SharePoint, and other web based knowledge management or online help systems; familiarity with policy administration systems is a plus.
* Ability to interpret and document sophisticated underwriting processes, risk assessment criteria, and decision-making frameworks.
* Comfortable working with underwriting teams, product managers, legal, and IT to gather source material and validate content.
* Familiarity with regulatory standards and documentation practices in insurance.
You have:
* Proficiency in writing and editing technical content related to complex business processes, preferably in regulated industries such as insurance or healthcare.
* A 4-year college degree in English, Communications, Technical Writing, or a related field, or equivalent work experience.
* Knowledge of Group insurance products and services (a plus).
* Project management experience (a plus).
* Familiarity with process improvement and process design (Lean Six Sigma).
* Experience completing tasks in a disciplined manner and meeting deadlines.
* Optional: Ability to develop training materials using instructional design principles.
You will:
* Independently lead the development of reference information for complex projects to support the effectiveness and efficiency of our Group Underwriting organization. This information is commonly related to new products, policies, systems, tools, and processes.
* Create Underwriting-specific content for our Information Management System (IMS).
* Occasionally lead the weekly publication of the newsletter for all of Group Underwriting.
* Lead the review process of existing Group Underwriting policies with team members.
* Collaborate with the Information Management and Learning team to coordinate and work together on projects, and at times manage communications.
* Collaborate with various areas including compliance, legal, and IT.
Location:
* Preferred location is Guardian's Office in Bethlehem, PA. 3 days onsite Hybrid
Salary Range:
$67,450.00 - $110,815.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at ************************************************ Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
How much does a technical writer earn in New York, NY?
The average technical writer in New York, NY earns between $45,000 and $81,000 annually. This compares to the national average technical writer range of $48,000 to $87,000.
Average technical writer salary in New York, NY
$61,000
What are the biggest employers of Technical Writers in New York, NY?
The biggest employers of Technical Writers in New York, NY are: