Technical Writer
Technical Writer job 101 miles from Springfield
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom's areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Job Description
Technical Writer
On behalf of our client, Procom Services is searching for a Technical Writer for a contract opportunity in Hillsboro, OR.
Technical Writer Job Details
Technical writer to support engineering and customer documentation including design guides, articles, reports and technical manuals. Researches, analyzes, designs, develops, writes, edits, and publishes documentation for Technical applications, products, training and services. Will also have experience in coordinating entire projects and managing workflow and teams.
Technical Writer Mandatory Skills
At least 6 years experience as a technical writer including:
- Document management
- Editing, organizing and re-writing sections for clarity
- Experience with version management, document tracking and
- Microsoft office and Adobe Pagemaker experience
Qualifications:
- Attention to detail and strong communication skills
- Experience working in a deadline driven environment
- Previous Intel experience a plus but not required
Technical Writer Start Date
ASAP
Technical Writer Assignment Length
3 Months
"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."
Additional Information
All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.
212298 / Technical Writer
Technical Writer job 101 miles from Springfield
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom's areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Job Description
Responsible for supporting the Sales and Marketing Group/Influencer Sales Group's multiple RFP and RFI's (requests for proposal and information). Since many core tasks will not be documented, the Sales Assistant will need to comprehend processes and maintain knowledgebase with best known processes. By supporting the Influencer Sales Group, this role's objective is to increase the productivity of our Influencer Sales team.
Responsibilities may include:
Primary
- Key liaison between sales team and business unit to coordinate customer RFP (request for proposal), RFI (request for information) and Tech Surveys
- Read and Comprehend requests,
- identify Intel resource to fulfill requests,
- Manage to deadlines/follow up with stakeholders
- Re-write responses (technical/informational) from multiple sources to make it consistent and professional in language and look & feel
- Maintain knowledge base with best known process findings
Secondary:
Requesting access to internal tools and sites as well as troubleshooting issues
Entering data into Intel tools & systems
Production of various indicators, reports, presentations from raw data
Researching a list of accounts online to collect and organize requested data
Working with various stakeholders to drive resolution (ex: Need more samples for a customer by a given date)
Qualifications
Technical Writing
Project Management
Past experience with RFP/RFI a plus
Knowledge of the Tech Service Provider industry a plus
Strong tolerance of ambiguity
Strong business acumen/analytics
Strong customer service skills (both oral and written)
Strong attention to detail
Strong organizational/planning skills
Strong communication/listening skills
Self-learner, self-motivated and ability to stay busy
Advanced knowledge of Microsoft Office (Word, Outlook, Excel and PowerPoint)
Advanced knowledge of the English language (both oral and written)
Microsoft Office testing is required if candidate makes it to interview stage
Additional InformationPLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.
Technical Writer
Technical Writer job in Oregon
salem,OR 6 Months contract CONTRACTOR MUST WORK ON SITE :- writes a variety of technical articles, reports, brochures, and manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document. Requires a bachelor's degree in a related area and at least 4 years or equivalent experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of Contractor staff. A wide degree of creativity and latitude is expected.
Create a online training tool for the case management application using Adobe Captivate. Adobe Captivate is the chosen product as it is compatible with Joomla the DHS standard intranet tool, and The Learning Center, DHS standard training application. VR has completed approximately 40 of around 100, 5 to 10 minute snippets designed for the project. VR is requesting to continue this work to complete all the designed Captivate training snippets, as well as update existing captivate snippets to reflect system and process changes.
Additional Information
Technical Writer
Technical Writer job 85 miles from Springfield
Job Description
WHO WE ARE
Epic Aircraft is a leading manufacturer of high-performance, all-carbonfiber, single-engine turboprop aircraft. Our commitment to innovation, safety, and excellence has established us as a key player in the aviation industry. Headquartered in the stunning city of Bend, Oregon, we offer a vibrant work environment surrounded by breathtaking natural beauty and outdoor recreational opportunities.We're seeking talented and creative individuals who are interested in pursuing a career in the aerospaceindustry.
WHAT YOU'LL DO
As part of the Engineering Department, the Technical Writer willbe responsible for writing, editing, illustrating, publishing, proofreading, and managing technical documents that keep us flying. These include standard operating procedures, training documents, maintenance manuals, illustrated parts catalogs, service bulletins, and reports. The Technical Writer will manage and control all technical documents following standard company practices and procedures and will revise new and existing documents per engineering changes, requests, new information, and corrections.Other expectations may include:
Produce new and revised airplane technical manuals such as the Aircraft Maintenance Manual, Component Maintenance Manual, Illustrated Parts Catalog, Wire Diagram Manual, and Standard Repair Manual
Learn and draw information from various sources, including hands-on on the production floor and by working with our subject matter experts (pilots, engineers, and manufacturing)
Write maintenance/flight procedures by consulting source documents, notes, vendor information, or subject matter experts
Author procedures for technical publication in MS Word and Adobe FrameMaker
Other duties as needed
WHAT YOU BRING TO THE TEAM
Previous experience as an Aviation Technical Writer directly related to creating and revising technical documents
A degree (Associate or Bachelor) or equivalent experience
Knowledge of aircraft systems and operations, and/or familiarity with FAA rules and regulations
Technical writing experience drawing material from engineering drawings, manufacturing, and supplier data
Experience using CAD/SolidWorks illustrations
A great attitude and be excited to learn
Be a self-starter and able to make sound writing decisions with minimum supervision
Required: Experience using Image Manipulation software (Photoshop, GIMP, Illustrator, etc.)
Required: Experience using AdobeFrameMaker
Experience with MS Office suite
Required: Ability to read and understand engineeringdata
Must be authorized to work in the U.S. for any employer without sponsorship now or in the future
WHAT'S IN IT FOR YOU
Mid-Level up to Experienced Aerospace Technical Writer Position
Pay based on level of experience
On-the-job training andadvancement opportunities
Shift: Monday - Friday, 7:30 am to 4:00 pm
Three (3) weeks of paid time off (Includes a paid week off between Christmas and New Year)
Seven (7) paid holidays
Discretionary year-endbonus
100% paidhealth, vision, and dental benefits for employees & 50% for dependents
401K retirement plan with a3% matchingprogram
Pay increasesbased on performance
Friendly team environment and fun company events
Note: Relocation assistance will not be offered for this position
Epic Aircraft does notaccept3rd party agency solicitation requests
Technical Writer
Technical Writer job 60 miles from Springfield
GovCIO is currently hiring for a Technical Writer to produce technical documentation in support of the Agile Communications Package. This position will be located in San Antonio, TX and will be a hybrid position. **Responsibilities** Writes, rewrites and/or edits technical documents such as technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, and related technical publications to communicate clearly and effectively technical specifications and instructions to a wide range of audiences. Acquires subject knowledge by interviewing product developers, observing performance of production methods, referring to technical specifications, blueprints, engineering illustrations, and trade journals. Oversees preparation of illustrative materials, selecting drawings, sketches, diagrams and charts. Conducts quality review of materials.
+ Translates complex data into user-friendly text for print and electronic publications, such as technical journals, user and training manuals, government proposals, websites and podcasts.
+ Gathers information through research, statistical reports and interviews with technical staff.
+ Develops cataloging systems, and maintains records, files, electronic media and archiving of information for publications.
+ Assists in preparing material for technical seminars and business forums. May be called upon to assist in technical or business presentations in such meetings as business or customer needs require.
+ Selects or recommends use of layouts, graphics, drawings, tables, exhibits, illustrations, charts, or storyboards to amplify or clarify publications objectives.
**Qualifications**
High School with 3 - 6 years (or commensurate experience)
Required Skills and Experience
+ Clearance Required: NONE REQUIRED TO START; must be eligible for Secret with the ability to upgrade to TS/SCI
+ Experience collaborating with engineering teams to write clear and accurate technical documentation
+ Understanding of network architecture, databases, and AI/ML sufficient to document configurations
+ Experience creating diagrams and graphics
Preferred Skills and Experience
+ Experience with ServiceNow
+ Good communication skills to manage stakeholders
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you canexpect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $55,000.00 - USD $60,000.00 /Yr.
Submit a referral to this job (*********************************************************************************************************************
**Location** _US-Remote_
**ID** _2025-6231_
**Category** _Information Technology_
**Position Type** _Full-Time_
Technical Writer
Technical Writer job 103 miles from Springfield
ASK IT consulting is an equal opportunity employer, which is a global staffing, consulting and technology solutions company, offering industry-specific solutions to fortune 500 clients and worldwide corporations. We have openings for
Technical Writer
for one of our client in
Portland, Oregon.
Job Description
Position:
Technical Writer
Location:
Portland , Oregon 97202
Duration:
12 Months
Positions Description:
Looking for someone who can write at two levels:
Design documentation
End user documentation
Responsibilities:
For the design documentation, we would want someone that has a background working in an IT environment that could take a verbal description, drafts, charts, flows and transform that into concise and accurate technical design documents. Example, currently much of the “design” documentation that IT has is within the code. What we'd like to do is have a meeting where developers could brain-dump or verbally describe how the system is designed, provide charts, diagrams, etc and have the writer be able to translate that into a technical document. It is a plus if the writer is familiar with UML, DFD, Flow Chart functional decomposition, entity relation, pseudo code, things of that nature.
Person should probably have 3-5 years of experience of technical writing experience.
For the end user documentation, this would be to take the technical design documents and work with end users to create accurate manuals, procedures, more and functional based documents (e.g. documents that could be used for training).
Additional Information
Ask IT Consulting Inc.| 33 Peachtree St., Suite 100 |Holtsville, NY 11742
Website: **********************
Technical Writer: Process Documentation Specialist
Technical Writer job 92 miles from Springfield
Requirements
Job Responsibilities:
Gather data and photograph process steps to generate work instructions for manufacturing processes
A certain degree of creativity and latitude is expected
Must perform technical writing based on required standards and guidelines
Must be able to multitask and handle several projects simultaneously with tight deadlines
Ability to work in a fast-paced environment, where attention to detail is critical
Will work with different teams to gather necessary content for documentation. This would be an ongoing ad hoc assignment as needs arise
We're a full-scale manufacturing site with various complex machining and assembly processes; we need concise process documentation for employees to follow consistently with ease
Job Qualifications / Experience and Technical Skills:
Able to read mechanical drawings/blueprints for machined parts and assemblies
Ability to write about technical topics in an engaging way
Associate degree (or higher) in English or Communications preferred
Minimum 2 years' experience with manufacturing document control / processes preferred
Proficient in Microsoft Outlook, Word, and Excel
Personal Qualifications:
Self-Starter / Self-Motivated / Flexible / Detail Oriented
Reliable and dependable
Positive customer focused attitude
Enjoys fast pace and rapidly changing environment
Honest with stellar integrity
Professional demeanor and respectful to people in all situations
Flexible and willing to help others as needs and tasks change often
Team player
Exceptional attention to detail with excellent writing and communication skills in English.
Self-directed with the ability to work independently and prioritize responsibilities.
Working Conditions:
Bend and lift up to 50 lbs
The noise level in the work environment is usually low to moderate
Must be flexible to work varying schedules and hours as needed
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship. The employer retains the right to change or assign other duties to this position.
Compensation / Benefits:
$25 to $35 per hour DOE
Paid time off / Holiday pay
Medical/Dental/Vision Coverage
Paid short- and long-term disability coverage
401(k) with matching funds
Profit sharing eligibility
Educational aid program availability
Applicant must be able to pass a drug screen and criminal background check prior to employment.
ITAR REQUIREMENTS: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
Ascentec Engineering is an Equal Opportunity Employer; employment with Ascentec Engineering is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Salary Description $25 to $35 per hour DOE
Technical Writer: Process Documentation Specialist
Technical Writer job 92 miles from Springfield
Ascentec Engineering is hiring! We are seeking a Technical Writer - Process Documentation Specialist for our Tualatin, Oregon headquarters.
The selected candidate will be responsible for formulating technical and business documentation that manufacturing machinists, assemblers, and inspectors will use for guidance. The selected candidate will be an experienced Technical Writer who will be responsible for creating high-quality technical documentation, with the ability to explain complex information in a clear and concise manner accurately. Candidates must possess excellent written and oral communication skills.
This position is onsite (not remote/not hybrid) and not eligible for Visa sponsorship.
Requirements
Job Responsibilities:
Gather data and photograph process steps to generate work instructions for manufacturing processes
A certain degree of creativity and latitude is expected
Must perform technical writing based on required standards and guidelines
Must be able to multitask and handle several projects simultaneously with tight deadlines
Ability to work in a fast-paced environment, where attention to detail is critical
Will work with different teams to gather necessary content for documentation. This would be an ongoing ad hoc assignment as needs arise
We're a full-scale manufacturing site with various complex machining and assembly processes; we need concise process documentation for employees to follow consistently with ease
Job Qualifications / Experience and Technical Skills:
Able to read mechanical drawings/blueprints for machined parts and assemblies
Ability to write about technical topics in an engaging way
Associate degree (or higher) in English or Communications preferred
Minimum 2 years' experience with manufacturing document control / processes preferred
Proficient in Microsoft Outlook, Word, and Excel
Personal Qualifications:
Self-Starter / Self-Motivated / Flexible / Detail Oriented
Reliable and dependable
Positive customer focused attitude
Enjoys fast pace and rapidly changing environment
Honest with stellar integrity
Professional demeanor and respectful to people in all situations
Flexible and willing to help others as needs and tasks change often
Team player
Exceptional attention to detail with excellent writing and communication skills in English.
Self-directed with the ability to work independently and prioritize responsibilities.
Working Conditions:
Bend and lift up to 50 lbs
The noise level in the work environment is usually low to moderate
Must be flexible to work varying schedules and hours as needed
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship. The employer retains the right to change or assign other duties to this position.
Compensation / Benefits:
$25 to $35 per hour DOE
Paid time off / Holiday pay
Medical/Dental/Vision Coverage
Paid short- and long-term disability coverage
401(k) with matching funds
Profit sharing eligibility
Educational aid program availability
Applicant must be able to pass a drug screen and criminal background check prior to employment.
ITAR REQUIREMENTS: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
Ascentec Engineering is an Equal Opportunity Employer; employment with Ascentec Engineering is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Salary Description $25 to $35 per hour DOE
IT Business Analyst-CCaaS Cloud-Genesys CX
Technical Writer job 4 miles from Springfield
Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunications, Technical Communications or related field, or equivalent work experience
• 4+ years of experience analyzing technical requirements and working with a multi-disciplinary team to identify technical solutions, risks and risk mitigation strategies OR in a similar Business Analyst role
• Understanding of public cloud and private cloud CCaaS, IaaS, PaaS, SaaS and UCaaS
• Knowledge of contact center skills, including but not limited to, ACD, IVR, NLP, automated dialers, queuing, skilling, chat and/or web messaging, Email, SMS, VoIP, DID, TFN, DNIS, call recording and screen recording.
• Proven ability to work in fast-pace environment and multi-task appropriately against competing priorities and deadlines under limited supervision
• Ability to work well both independently and in teams
• Understanding of project management processes and relevant project management experience
• Proven ability to work effectively in a matrixed environment and negotiate decision-making across teams
• Excellent interpersonal skills to interact with customers, senior-level personnel and Team members
• Excellent organization and communication skills, both written and verbal, with great attention to detail
• Strong critical thinking and problem-solving skills
• Ability to distill meaningful insights from structured and unstructured data
• Ability to leverage data to inform and support critical decisions
• Proficiency in Microsoft Office products including MS Powerpoint, MS Excel, MS Word, MS Teams and MS Outlook
• Proficient in Lucid and or Microsoft Visio
• Additional familiarities desirable but not required: Genesys Cloud and Amazon Connect
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Any one, or more, of the following:
• Genesys Cloud CX: Professional Certification (GCX-GCP)
• Genesys Cloud CX: Developer Certification (GCX-GCD),
• Genesys Cloud CX Specialist Certifications
• Genesys Cloud CX AI Certifications
• Amazon Connect Badge
#techjobs
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
66,440.00
Maximum Salary
$
104,160.00
Proposal Writer (RFP Team)
Technical Writer job 4 miles from Springfield
At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What will your job look like?
The Proposal Writer (RFP Team) develops content in response to RFPs and in support of new business development. The main responsibility is to prepare proposals by determining concept, gathering and formatting information, writing drafts, and obtaining approvals. This position also builds and maintains records for our proposal database.
What you'll do:
* Develop entire RFP responses, as well as unsolicited proposals
* Determine proposal concept by identifying and clarifying opportunities and needs; studying requests for proposal (RFPs); attending strategy meetings
* Meet proposal deadline by establishing priorities and target dates for information gathering, writing, review, and approval; entering and monitoring tracking data; coordinating requirements with contributors; contributing proposal status information to review meetings
* Gather proposal information by identifying sources of information and coordinating submissions and collections
* Maintain quality results by following proposal-writing standards including readability, consistency and tone
* Support in editing proposals
* Conduct periodic review of content by subject matter experts
* Perform final flip through of proposals prior to submission
* Support in editing of Marketing materials to ensure consistency
* Create, save, and organize documents within SharePoint
* Assist with the development and maintenance of content in SharePoint
* Further develop professional skills to better serve company goals and objectives
* Update job knowledge by participating in educational opportunities and maintaining personal networks
* Provide editing support to all departments as needed and assists in creation of manuals and training materials
* Assist in creation of Marketing materials as needed
* Seek efficiencies in current departmental processes
What you'll need:
Experience, Education & Certifications:
* High school diploma or G.E.D. equivalent
* Combined education and relevant work experience may substitute for post-secondary education
* 3+ years' experience as a technical writer, copywriter/editor, journalist and/or research assistant
* Intermediate level of proficiency or above with Microsoft Word
Skills:
* Excellent communication skills
* Excellent computer skills, preferred
* Ability to both work as a team and independently
* Ability to write clear, concise, and effective content
* Ability to remain focused within a deadline driven atmosphere
* Ability to organize and manage multiple projects
* Ability to learn new technologies
* Ability to maintain high level of confidentiality
Even better if you have...
* Bachelor's degree in Marketing, Communications, or a related field, preferred
* Previous experience working with proposals, preferred
* Previous experience working in Marketing, Communications, or similar field, preferred
* Previous experience working with public transportation and/or paratransit preferred
What's in it for you:
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Paid Time Off and Holiday Pay
* Maternity/Paternity Leave
* Casual Dress Environment
* Tuition Reimbursement
* MTM Perks Discount Program
* Leadership Mentoring Opportunities
Salary Min: $55,000
Salary Max: $80,000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
Medical Writer III
Technical Writer job 60 miles from Springfield
**_What Medical Writing contributes to Cardinal Health_** The Medical Writer is a member of the Medical Segment Clinical Affairs team and is responsible for researching, creating, editing and coordinating the production of clinical documents; with a focus on Clinical Evaluation Reports and Post Market Surveillance Plans and reports required for CE marked devices.
The Medical Writer will plan and develop high quality clinical documents to support Medical Segment devices. Primary responsibilities include preparing Clinical Evaluation Reports (CERs), Post Market Surveillance Plans and Reports as required by EU regulations and other global regulations. Additional responsibilities include providing input to product development and post-market sustaining core teams. Additional responsibilities may be assigned.
The Medical Writer has medical writing and project management experience, a thorough understanding of research methodology, the ability to develop high-quality clinical documents and to manage multiple projects simultaneously. Extensive knowledge of the European medical device guidelines/regulations such as MEDDEV and MDD/MDR is required.
**_Responsibilities_**
+ Write clinical evaluation reports (CERs) and post market surveillance and post market clinical follow-up plans and reports.
+ Perform gap assessments of clinical documents for devices to ensure clinical documentation meets all regulatory requirements.
+ Work with internal teams to gain cross-functional inputs and approvals
+ Support periodic and ad hoc assessments of device safety and efficacy in support of post-market surveillance and risk management objectives.
+ Plan and deliver intra-departmental and cross-functional communication to ensure critical information is transmitted to relevant parties in a timely manner.
+ Perform comprehensive literature searches to support assigned product lines.
+ Consistently apply applicable global regulations and guidelines, as well as Cardinal Health policies and procedures
+ Assist in development of processes Collect and maintain all documents necessary to ensure compliance with SOP
**_Qualifications_**
+ Bachelors in a relevant discipline or master's degree or PhD preferred or equivalent work experience
+ Minimum 3 years medical writing experience preferred
+ Proven experience performing literature reviews, analyzing data and communicating outputs, preferred
+ Experience working within a medical device or pharmaceutical organization in a Research & Development, Scientific and Medical Affairs, Clinical or Regulatory role, preferred
+ Experience presenting scientific/clinical evidence in a written and oral manner to cross-functional teams, preferred
+ Demonstrated ability to build positive constructive relationships with cross-functional team members
+ Demonstrated high level of personal integrity, emotional intelligence, flexibility Knowledge of MDD, MDR and MEDDEV requirements, preferred
+ Proficient scientific writing skills
+ Experience creating and performing literature searches in Embase, PubMed and Google Scholar
+ Proficient in Microsoft Word, Excel, PowerPoint.
+ Strong data extraction and analysis skills
+ Proactive with a sense of urgency in managing job responsibilities
+ Self-motivated, able to work independently and manage multiple projects simultaneously.
+ Analytical thinking and inquisitive mindset
+ Ability and desire to develop good working relationships internally and externally
**_What is expected of you and others at this level:_**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles and technical capabilities to perform varied tasks and projects.
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
+ Completes work independently; receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as mentor to less experienced colleagues
**Anticipated salary range** : $94,900 - $135,600
**Bonus eligible** : No
**Benefits** : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
Application window anticipated to close: 7/25/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
\#LI-MP1
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
DeFi Crypto Content Writer
Technical Writer job in Oregon
DeFi Crypto Content Writer - full time remote role based in the United States
A well-backed US Stablecoin and DeFi product and tech company is seeking an experienced DeFi Crypto Content Writer based in the US.
THE CLIENT
Working directly with the Head of Strategy and in tandem with the creative department, the role will entail writing, editing and producing content on a variety of financial topics such as; DeFi, DLTs, stablecoins, crypto, fintech, investing and banking.
Our clients protocol is an auditable asset 100% backed by cash and cash equivalents. Operated by a Federation of Member Banks and pegged 1:1 to the USD. It is fully compliant with all current financial regulations and future-proofed to accommodate impending legislative actions.
KEY SKILLS AND EXPERIENCE
- Full fluency in the English language, spoken and written
- USA based and have availability during regular virtual office hours; Mon - Fri 9AM to 5PM (PST)
- Thorough understanding of traditional and decentralized finance concepts
- Ideally a degree in relevant field from institute of higher learning
- Education or certifications in economics, investments, accounting, etc.
- Education or background in marketing, sales, or communications
- 2+ years of documented paid work experience in the traditional or digital finance fields
- General knowledge of typography and readability standards
- Proficiency with standard information hygiene and data security practices, including 2FA protocols and proper password structuring
NEXT STAGE
This a great career opportunity, to work on a well-financed project, with an excellent leadership team where an attractive salary and package will be provided.
For more information apply directly, or send your details to **********************
Post-Award Grants Specialist
Technical Writer job 103 miles from Springfield
Job Title: Post-Award Grants Specialist
Department: PVARF Administration
Reports To: Executive Director
Starting Salary: $30.29 - $36.05 per hour ($63,000-75,000 annually)
The Portland VA Research Foundation, Inc (PVARF) is hiring a Post-Award Grants Specialist for the administrative office. PVARF is an independent 501(c)(3) nonprofit corporation whose mission is to facilitate the research and educational activities conducted at the VA Portland Health Care System (VAPORHCS). Located on the grounds of the VAPORHCS, PVARF provides administrative support for the research and education projects approved by the Research and Development or Education Committees being conducted by clinicians and scientists at the PVAMC. The mission of the PVARF administrative office is to provide helpful, efficient, and friendly support to VA staff at the VAPORHCS in their research and education endeavors. Come be a part of advancing biomedical science to better serve US Veterans.
Under the direction of the Executive Director, the Post-Award Grants Specialist will handle compliance for an assigned portfolio of awards from federal, state, and private sponsors, including grants, subawards, and clinical trial agreements. They will work closely with principal investigators, project teams, and PVARF research administration staff, using their knowledge of grant and contract management rules and regulations, including sponsor and institutional policy, their technical expertise, and critical thinking skills.
ESSENTIAL DUTIES & RESPONSIBILITIES
Interpret and ensure compliance with agency and institutional rules, regulations, and guidelines.
Prepare no-cost extensions, carry forward requests, progress reports and other reporting as needed in conjunction with the Principal Investigator and/or PVARF research administration staff.
Spearhead adoption of Clinical Trial Management System (CTMS) and provide ongoing management of the system.
Close out awards and confirm all close-out activities have been completed in a timely manner.
Perform other related duties as assigned.
REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
Minimum of 2-3 years of experience and increasing responsibility in a research administration or grants specialist role, or an equivalent combination of education and experience.
Bachelor's degree preferred
Key Skills
Digital literacy, including extensive experience with Microsoft Office Suite and Adobe Acrobat
Ability to analyze, problem solve, interpret, and apply policies and regulations.
Ability to work independently as well as part of a team.
Strong time management and multi-tasking skills.
Excellent organizational skills, attention to detail, and problem-solving ability.
ADDITIONAL INFORMATION
Because this position is based in a VA facility, the successful candidate must secure a VA Without Compensation Appointment (WOC) prior to starting work, and must maintain a WOC Appointment in order to continue employment.
The VA's WOC process will be facilitated by the supervisor and processed through the VA Research and Development office. The screening process required to obtain a WOC may include a background check, a credit check, a physical, a drug test, and a TB test.
After the WOC process has been completed, the VA also requires several trainings prior to employees starting work.
Portland VA Research Foundation is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, color, sex, sexual orientation, gender identity, religion, national origin or age.
All PVARF employees are required to be fully vaccinated for COVID-19 within 8 weeks of hire, unless medically exempt. Employees will be required to provide either proof of vaccination or an approved medical exemption prior to beginning work.
Professional Writer
Technical Writer job 152 miles from Springfield
ID: NPSLEWI-001-001 Program: NPS Wage/Hr: $50.00 Hours/Week: 20 Minimum Age: 55 For over 25 years, National Experienced Workforce Solutions (NEW Solutions) has specialized in connecting experienced workers (ages 55+) with full-time and part-time job opportunities that support the critical missions of Federal
Agencies across the United States.
NEW Solutions connects experienced workers (ages 55+) with the National Park
Service (NPS). These experienced professionals provide administrative expertise,
facilities management, natural and cultural resource planning, and a broad array
of other professional skills that support the National Park Service through the
Experienced Services Program (ESP).
Positions listed here do not guarantee employment for any definite period.
Enrollment in the Experienced Worker Programs administered by NEW Solutions is
temporary. The enrollment relationship between NEW Solutions and the Enrollee is
an ?at-will? relationship. This means that an Enrollee is free to terminate
enrollment at any time during the enrollment period, and NEW Solutions and the
Agency have the right to terminate the relationship with the Enrollee.
PLEASE NOTE: An ?Enrollee? is not a federal employee, nor an employee of NEW
Solutions. An ?Enrollee? is a participant in a grant program established through
a Cooperative Agreement funded by the agency and administered by NEW Solutions.
This opportunity applies to applicants legally eligible to work in the United
States.
Qualifications:
MA/MS Degree in general studies or related field with minimum additional
experience of 7 year(s) in conducting outreach and education.
Communication
Experience required with Windows, MS Word, MS PowerPoint
virtual communication platforms
Duties:
Professional writer to work closely with park staff to develop and write project
proposals for the annual Servicewide Comprehensive Call, and copy-edit draft
proposals and park planning documents.
Provide technical and professional writing services in the area of project
development including scoping and preparing project statements to be submitted
for funding competition 70%
Copy-edit proposals written by park staff for funding competion 20%
Review park planning documents for clarity and copy-edit for final draft
submissions 10%
Other:
Physical requirements: Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions of this
position.
NEW Solutions is committed to promoting equal opportunity and to an environment
free from discrimination and harassment in any form administering Experienced
Worker Programs under cooperative agreements with federal agencies. It is NEW
Solutions' policy to comply with all applicable laws that provide equal
opportunity and to prohibit unlawful discrimination in enrolling participants in
the federal programs.
Crystal Report Writer
Technical Writer job in Oregon
At Aayla Solutions, we specialize in empowering construction companies with cutting-edge technology solutions. Our commitment extends beyond erecting structures; we are dedicated to constructing a future where innovation and efficiency define the success of your projects. With years of expertise, our profound understanding of Vista by Viewpoint speaks volumes, consistently surpassing client expectations and setting a new standard in customer satisfaction and technical proficiency.
About Vista Custom Solutions Department
The Vista Custom Solutions Department at Aayla Solutions is dedicated to delivering customized database and software solutions that enhance the functionality and efficiency of Vista by Viewpoint for our clients in the construction industry. Our team excels in developing tailored SQL databases, ensuring these integrate seamlessly with Vista by Viewpoint, thereby optimizing our clients' operational and data management capabilities.
About the Role
As a Crystal Report Writer within the Vista Custom Solutions Department at Aayla Solutions, your primary focus will be on developing, maintaining, and optimizing reports using Crystal Reports that complement and enhance the Vista by Viewpoint software. You will play a key role in designing detailed, accurate, and insightful reports, ensuring they meet the specific needs of our clients and align with their data management strategies.
Job Type and Work Arrangement
This position is offered as a remote contract, allowing for the flexibility to work from any location.
The role operates on an hourly basis, accommodating various scheduling needs and project demands.
Equal Opportunity Employment Aayla Solutions is committed to fostering a diverse and inclusive workplace. We believe that diversity enriches our performance and products. Therefore, we offer equal employment opportunities based on skills and qualifications, without regard to geographical location, ethnic background, or religious beliefs. We encourage candidates from all backgrounds to apply, as we value the unique perspectives and experiences that each individual brings to our team.
Client Relationship and Data Reporting:
Understand and interpret client requirements to provide effective, customized reporting solutions using Crystal Reports.
Develop and maintain strong relationships with clients, ensuring their reporting needs are comprehensively met.
Report Development and Optimization:
Design, develop, and maintain reports using Crystal Reports to enhance Vista by Viewpoint functionality.
Implement report optimization techniques for performance improvement and scalability.
Ensure high standards of report accuracy, clarity, and relevance.
Technical Coordination and Support:
Collaborate with SQL database teams and other technical groups to ensure seamless integration of reports with Vista by Viewpoint and other systems.
Address complex technical issues related to report performance and functionality.
Training and Documentation:
Provide comprehensive training and support on Crystal Reports to clients and internal teams.
Develop and update detailed documentation for reporting systems, ensuring clarity and accessibility.
Quality Assurance and Reporting:
Perform regular quality assessments to ensure the reliability and effectiveness of the reporting systems.
Provide timely reports on the development and performance of reporting projects to stakeholders.
Qualifications:
Bachelors degree in Computer Science, Information Technology, or related field.
Extensive experience in report development using Crystal Reports, with a focus on applications in the construction industry.
Proficiency in report design, data visualization, and optimization techniques.
Familiarity with SQL Server, MySQL, or other relational database management systems and their integration with Crystal Reports.
Exceptional problem-solving skills and meticulous attention to detail.
Effective communication skills for client interactions and collaborative team work.
Adaptability in a dynamic, fast-paced environment, with the capacity for both independent and collaborative work.
Technical Writer
Technical Writer job 101 miles from Springfield
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom's areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Job Description
Technical Writer
On behalf of our client, Procom Services is searching for a Technical Writer for a contract opportunity in Hillsboro, OR 97124.
Technical Writer Job Details
Review, edit, and re-writing technical content from both native and non-native English speakers. Creation of original content required as well with experience in research, analysis, writing and publishing technical documentation for software developers.
Technical Writer Mandatory Skills
Technical writing experience with at least one of variety of technical areas such as Windows, Server, Android, and Parallel Programming required
Experience in search engine analysis/optimization, social media enablement of content, video scripting, and web page design/publishing highly desired.
Minimum of a Bachelor degree with at least 7 years hands-on technical writing experience required.
Technical Writer Start Date
ASAP
Technical Writer Assignment Length
3 Months initial engagement, but this contract is expected to be extended
"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."
Additional Information
All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.
215159 Technical Writer
Technical Writer job 101 miles from Springfield
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom's areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties:
• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Job Description
We are looking for experienced technical writers. You will help us launch new, state-of-the-art wearable devices and platforms, including augmented reality, fitness coaching, and other comprehensive wearable technologies. As Senior Technical Writer you will work directly with our product, design and test teams to develop engineering documentation for building and using the most innovative wearable products. You will be working with enthusiastic and experienced peers in an environment that facilitates delivering industry-leading solutions with both creative-edge and high quality.
Create clear and concise technical documentation to accompany the latest innovations in the wearable technology.
Design user guides, platform architecture overviews, public API programming guides, public Web Portal user guides, Business Intelligence (BI) user guides, SDK development tutorials and other engineering documentation for the company's new wearable platform and products.
Manage large and complex documentation projects, collaborate with senior engineers and program managers to create content.
Contributing to platform cloud specifications.
Collaborate with cross-functional teams to define and document new features.
Showcase rich functionality and diversity of the newest wearable devices.
Collaborating with remote global teams, including device, application, test, etc. to innovate new technologies with maximum development efficiency.
Qualifications
BA/BS degree or equivalent practical experience
3-5 years of experience writing technical publications for a Portals/SDKs and public web services
Proven track record of researching and writing effective technical documentation
Ability to work with engineering teams as part of the software development process
Ability to understand RESTful web services using JSON or XML
Ability to read and understand source code written in Java, Swift and/or NodeJS
Strong collaboration and project management skills
Experience working directly within a software development team, including extensive interaction with senior engineers and software architects
Ability to manage multiple competing priorities in a fast-paced, constantly changing environment
You have a strong portfolio demonstrating prior work and experiences creating technical documentation
Proficiency with HTML and CSS
Experience working in Agile environment, knowledge of Scrum-based methodologies
Knowledge of Android and/or iOS mobile platforms
Knowledge of web application UX/UI technologies (HTML, CSS, Javascript)
Knowledge of Atlassian Confluence and JIRA
Familiarity with version control systems, such as Git
Master's Degree or another advanced degree is preferred
Additional Information
Technical Writer
Technical Writer job 103 miles from Springfield
ASK IT consulting is an equal opportunity employer, which is a global staffing, consulting and technology solutions company, offering industry-specific solutions to fortune 500 clients and worldwide corporations. We have openings for Technical Writer for one of our client in Portland, Oregon.
Job Description
Position: Technical Writer
Location: Portland , Oregon 97202
Duration: 12 Months
Positions Description: Looking for someone who can write at two levels:
Design documentation
End user documentation
Responsibilities:
For the design documentation, we would want someone that has a background working in an IT environment that could take a verbal description, drafts, charts, flows and transform that into concise and accurate technical design documents. Example, currently much of the “design” documentation that IT has is within the code. What we'd like to do is have a meeting where developers could brain-dump or verbally describe how the system is designed, provide charts, diagrams, etc and have the writer be able to translate that into a technical document. It is a plus if the writer is familiar with UML, DFD, Flow Chart functional decomposition, entity relation, pseudo code, things of that nature.
Person should probably have 3-5 years of experience of technical writing experience.
For the end user documentation, this would be to take the technical design documents and work with end users to create accurate manuals, procedures, more and functional based documents (e.g. documents that could be used for training).
Additional Information
Ask IT Consulting Inc.| 33 Peachtree St., Suite 100 |Holtsville, NY 11742
Website: **********************
IT Business Analyst-CCaaS Cloud-Genesys CX
Technical Writer job 103 miles from Springfield
Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunications, Technical Communications or related field, or equivalent work experience
• 4+ years of experience analyzing technical requirements and working with a multi-disciplinary team to identify technical solutions, risks and risk mitigation strategies OR in a similar Business Analyst role
• Understanding of public cloud and private cloud CCaaS, IaaS, PaaS, SaaS and UCaaS
• Knowledge of contact center skills, including but not limited to, ACD, IVR, NLP, automated dialers, queuing, skilling, chat and/or web messaging, Email, SMS, VoIP, DID, TFN, DNIS, call recording and screen recording.
• Proven ability to work in fast-pace environment and multi-task appropriately against competing priorities and deadlines under limited supervision
• Ability to work well both independently and in teams
• Understanding of project management processes and relevant project management experience
• Proven ability to work effectively in a matrixed environment and negotiate decision-making across teams
• Excellent interpersonal skills to interact with customers, senior-level personnel and Team members
• Excellent organization and communication skills, both written and verbal, with great attention to detail
• Strong critical thinking and problem-solving skills
• Ability to distill meaningful insights from structured and unstructured data
• Ability to leverage data to inform and support critical decisions
• Proficiency in Microsoft Office products including MS Powerpoint, MS Excel, MS Word, MS Teams and MS Outlook
• Proficient in Lucid and or Microsoft Visio
• Additional familiarities desirable but not required: Genesys Cloud and Amazon Connect
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Any one, or more, of the following:
• Genesys Cloud CX: Professional Certification (GCX-GCP)
• Genesys Cloud CX: Developer Certification (GCX-GCD),
• Genesys Cloud CX Specialist Certifications
• Genesys Cloud CX AI Certifications
• Amazon Connect Badge
#techjobs
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
66,440.00
Maximum Salary
$
104,160.00
Proposal Writer (RFP Team)
Technical Writer job 103 miles from Springfield
At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What will your job look like?
The Proposal Writer (RFP Team) develops content in response to RFPs and in support of new business development. The main responsibility is to prepare proposals by determining concept, gathering and formatting information, writing drafts, and obtaining approvals. This position also builds and maintains records for our proposal database.
What you'll do:
* Develop entire RFP responses, as well as unsolicited proposals
* Determine proposal concept by identifying and clarifying opportunities and needs; studying requests for proposal (RFPs); attending strategy meetings
* Meet proposal deadline by establishing priorities and target dates for information gathering, writing, review, and approval; entering and monitoring tracking data; coordinating requirements with contributors; contributing proposal status information to review meetings
* Gather proposal information by identifying sources of information and coordinating submissions and collections
* Maintain quality results by following proposal-writing standards including readability, consistency and tone
* Support in editing proposals
* Conduct periodic review of content by subject matter experts
* Perform final flip through of proposals prior to submission
* Support in editing of Marketing materials to ensure consistency
* Create, save, and organize documents within SharePoint
* Assist with the development and maintenance of content in SharePoint
* Further develop professional skills to better serve company goals and objectives
* Update job knowledge by participating in educational opportunities and maintaining personal networks
* Provide editing support to all departments as needed and assists in creation of manuals and training materials
* Assist in creation of Marketing materials as needed
* Seek efficiencies in current departmental processes
What you'll need:
Experience, Education & Certifications:
* High school diploma or G.E.D. equivalent
* Combined education and relevant work experience may substitute for post-secondary education
* 3+ years' experience as a technical writer, copywriter/editor, journalist and/or research assistant
* Intermediate level of proficiency or above with Microsoft Word
Skills:
* Excellent communication skills
* Excellent computer skills, preferred
* Ability to both work as a team and independently
* Ability to write clear, concise, and effective content
* Ability to remain focused within a deadline driven atmosphere
* Ability to organize and manage multiple projects
* Ability to learn new technologies
* Ability to maintain high level of confidentiality
Even better if you have...
* Bachelor's degree in Marketing, Communications, or a related field, preferred
* Previous experience working with proposals, preferred
* Previous experience working in Marketing, Communications, or similar field, preferred
* Previous experience working with public transportation and/or paratransit preferred
What's in it for you:
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Paid Time Off and Holiday Pay
* Maternity/Paternity Leave
* Casual Dress Environment
* Tuition Reimbursement
* MTM Perks Discount Program
* Leadership Mentoring Opportunities
Salary Min: $55,000
Salary Max: $80,000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.