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Top 50 Technical Writer/Trainer Skills

Below we've compiled a list of the most important skills for a Technical Writer/Trainer. We ranked the top skills based on the percentage of Technical Writer/Trainer resumes they appeared on. For example, 17.8% of Technical Writer/Trainer resumes contained Training Programs as a skill. Let's find out what skills a Technical Writer/Trainer actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Technical Writer/Trainer

1. Training Programs
demand arrow
high Demand
Here's how Training Programs is used in Technical Writer/Trainer jobs:
  • Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
  • Developed high performance solutions for national and international customer training programs.
  • Oversee corporate procedures, including engineering manuals and corporate training programs.
  • Developed and delivered training programs for customer personnel on aforementioned systems.
  • Created one of the security industry s first academic classroom training programs, which garnered awards for both curricula and process.
  • Design and develop training programs and materials for the initial, continuing, and contingency training.
  • Developed training programs, including presentations, handouts, training aids, and instructor outlines.
  • Analyze training needs to develop new training programs or modify and improve existing programs.
  • Mix Signal Tester design and develop training programs to support the ITS9000 VLSI project.
  • Developed and presented field training programs and training manuals for new consumer electronic products.
  • Provided writing, drafting, and graphics support to paper mill training programs.
  • Present and create training programs using recognized training techniques and tools.
  • Developed training manuals and course work for training programs.
  • Ensured successful rollout of major government software system by designing, coordinating, and delivering classroom-based training programs.
  • Developed, updated, and maintained multiple training programs and curriculums in order to meet customer requirements.
  • Developed and executed product training programs for both customers and WTC team members.
  • Conducted classroom training programs for Tadiran telecom products.

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2. Online
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high Demand
Here's how Online is used in Technical Writer/Trainer jobs:
  • Developed and edited online help integrated into CAD/CAM/CAE application.
  • Scoped updates to online help and tutorials-calculated resource requirements.
  • Developed and delivered online, technical, curricula via Live Meeting, Meeting Place, and Microsoft Communicator.
  • Created online help screens, tutorials, installation and upgrade manuals, web-based application documentation.
  • Documented standard information as programmers designed an online system for DSL customers across the U.S.
  • Develop, update and maintain desktop procedures reference materials in an online environment.
  • Converted the COE guide to a PDF document and posted it online.
  • Maintained online help systems referenced by call center and back office users.
  • Created and delivered live and online training for voice communication software company.
  • Conducted remote online training tools to provide training to 150 international customers.
  • Developed online computer-based training (CBT) systems and tests.
  • Authored and revised corporate training guides and online help systems.
  • Developed an online FAQ knowledge base website for team.
  • Develop online training materials and help files.
  • Delivered 18 online training courses.
  • Generated online instructional procedures for processors to follow Set up and facilitated web conferencing meetings country-wide and globally to India.
  • Leveraged hardcopy documentation to provide effective online help systems for PC board inspection technology.
  • Provided onsite and remote training to administrators and staff in all aspects of account management and online scheduling.
  • Designed storyboards and prototyped online learning system in Word and Acrobat.
  • Developed presentations for online classes through Centra and WebEx.

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3. Technical Documentation
demand arrow
high Demand
Here's how Technical Documentation is used in Technical Writer/Trainer jobs:
  • Designed and developed technical documentation and training projects for the manufacturing, mass transit, commercial and military aviation/aerospace industries.
  • Develop technical documentation and deliver maintenance support training for a broad range of both military and commercial aircraft.
  • Created and updated technical documentation (hardware and software) for residential and commercial security alarm products.
  • Developed operating instructions, how-to manuals, assembly instructions, and other technical documentation.
  • Created technical documentation for Phoenix system upgrades including remote access solutions and Oracle products.
  • Ensured accuracy, readability, and completeness of all technical documentation.
  • Created primary and supplemental client-facing technical documentation and Online Help.
  • Revised and performed copy edits of training and technical documentation.
  • Produced all end-user technical documentation for internally developed software.
  • Assisted with updates to any technical documentation when applicable.
  • Developed technical documentation including training and procedures manual.
  • Managed and administered technical documentation writing department.
  • Conducted task analysis for technical documentation.
  • Work closely with Developers, Project Managers, Testers, and Business Analysts to create and improve the technical documentation.
  • Designed, developed, and trained courses and wrote technical documentation for complex hardware and software engineered for U.S. Military.
  • Assigned and managed tasks for the technical writing team while creating client presentations and proposals, training and technical documentation.
  • Reviewed and revised technical documentation for DoD, DoN, and Navy IPO command policy compliance.
  • Utilized MadCap Flare to create in-depth technical documentation on a larger scale.
  • Developed illustrations and figures for ILT and manuals Ensured accuracy of information for use in technical documentation
  • Developed and authored training programs and technical documentation for two different industrial 3D Printing Systems.

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4. Subject Matter
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high Demand
Here's how Subject Matter is used in Technical Writer/Trainer jobs:
  • Managed multiple projects simultaneously and led cross-functional teams of subject matter experts to deliver learning solutions within tight deadlines.
  • Worked with subject matter experts as needed to develop technically accurate materials.
  • Gathered and defined technical process data and supported subject matter experts.
  • Provide subject matter expertise on identified applications/programs.
  • Worked closely with subject matter experts to create and prepare documents in an organized, consistent, and professional manner.
  • Supported sales and marketing efforts: Provided subject matter expertise for sales calls, customer visits, and conference booths.
  • Interviewed subject matter experts, designed page layouts and templates, created illustrations, and prepared documentation for reproduction.
  • Support the field and corporate office staff as a subject matter expert on CPI policies and applications.
  • Interviewed and conducted side-by-side training with Subject Matter Experts in order to learn the systems and processes.
  • Studied and/or analyzes subject matter or functional specialty area to meet course objectives (outcomes).
  • Served as Subject Matter Expert for Property Book Unit Supply Enhanced Program (PBUSE).
  • Analyzed and researched content using subject matter expert (SME) interviews and existing materials.
  • Provide Subject Matter Expert input on logistics support plans, training, and doctrinal publications.
  • Worked with Battalion Level command staff on daily mission operations as subject matter expert.
  • Worked with Subject Matter Experts to gather information for documentation and training materials.
  • Served as a Subject Matter Expert on COMINT, IMINT and HUMINT procedures.
  • Coordinated meetings with subject matter experts to gather information, as needed.
  • Work with Subject Matter Experts to document system requirements.
  • Conducted needs assessment from subject matter experts (SMEs), to ensure training objectives are met.
  • Create on-line quizzes for subject matter on QuizStar.com.

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5. Instructor Guides
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high Demand
Here's how Instructor Guides is used in Technical Writer/Trainer jobs:
  • Designed and developed training materials (Participant Guides and Instructor Guides).
  • Write instructor guides for classroom facilitators and user guides for participants.
  • Developed participant manuals, instructor guides, and slide presentations.
  • Designed and developed training curriculums, instructor guides, course outlines, new materials and examinations.

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6. Powerpoint
demand arrow
high Demand
Here's how Powerpoint is used in Technical Writer/Trainer jobs:
  • Researched service, operation and diagnostic materials at fundamental and higher levels, and composed PowerPoint storyboards for presentation.
  • Project includes content writing for visual communication in PowerPoint presentations video/audio recording and integration, editing and production.
  • Assist attorneys with creating and editing PowerPoint presentations for closing argument court presentations.
  • Create and deliver PowerPoint presentations to inspire senior management buy-in and approval.
  • Create various PowerPoint presentations as requested.
  • Created PowerPoint presentations for various presentations involving ML&EM and WMS; included creation of diagrams.
  • Developed WBT (Level One) in Microsoft PowerPoint for Summary of Changes or Clarifications.
  • Delivered 2 levels of curriculum for 2-hour classes of Word, Excel, and PowerPoint.
  • Designed an Outlook 98 training manual for the State employees using Word and PowerPoint.
  • Develop training materials and presentation slides with PowerPoint for conversion programmer boot camp.
  • Created PowerPoint slides for Sales presentations in the US and in Saudi Arabia.
  • Created robust PowerPoint animations depicting fluid flows for Artificial Lift Systems.
  • Created PowerPoint presentations, job aides, and support documentation.
  • Created PowerPoint slide shows for various Trade Shows.
  • Created an assessment test in MS Office (Word, PowerPoint, and Excel) for AXA RE.
  • Write technical documents regarding new software integration including quick reference sheets, powerpoint documentation and other training materials.
  • Created visuals for meetings using PowerPoint and Visio.

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7. Training Manuals
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high Demand
Here's how Training Manuals is used in Technical Writer/Trainer jobs:
  • Composed and illustrated operator training manuals for paper finishing equipment, including writing and validating maintenance and operations procedures.
  • Developed training manuals and interdepartmental letters and procedural forms.
  • Documented, edited, and maintained end user training manuals for SAP HCM functional and technical simulation tools.
  • Created training videos, graphic illustrations and training manuals for all constituents from donors to administrators.
  • Developed training manuals for Word 6.0 topics including tabs, indents, columns, and tables.
  • Created Policy and Procedure documents, systems manuals, training manuals, and e-learning modules.
  • Created procedures & developed the Training Manuals for APEX based, IBS Pipeline Database applications.
  • Develop and organize training manuals, multimedia visual aids, and other educational materials.
  • Create training manuals and curriculum for bus and rail equipment to train transit personnel.
  • Assisted in the development of a variety of training manuals for organizations.
  • Edited, proofread, and formatted training manuals for customers and distributors.
  • Trained and supervised claims processors, Wrote training manuals and other documentation.
  • Developed, co-wrote, and edited training manuals for novice Opticians.
  • Developed and wrote user and training manuals for internal restoration system.
  • Developed training courses and training manuals for BP Elite personnel.
  • Proofread, create and edit refinery Operator Training manuals.
  • Created software-training manuals for current and new employees.
  • Assisted Tri-Tech with meeting all scheduled deliverables including training manuals & on-site presentations.
  • Learn In-house computer programs and create training manuals for the different audiences Conducted training sessions for manuals.
  • Completed training manuals for the first release Provided analysis for documentation changes from application changes.

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8. Software Applications
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high Demand
Here's how Software Applications is used in Technical Writer/Trainer jobs:
  • Tested newly developed software applications for correct functionality and wrote test plans.
  • Conducted formal classroom training and online training (using Adobe Connect) for internally developed software applications.
  • Designed class content to train new and existing customers on setup and operation of different software applications.
  • Created documentation and provided training and mentoring on in-house software applications to new employees.
  • Delivered classroom training to over 300 end users on custom software applications.
  • Experience in PC hardware/software applications, Microsoft Windows 3.1 and Mac applications, operations, peripherals, and processors.
  • Conducted both in-person and online training classes for end-users in a complex business workflow and other software applications.
  • Conducted research for problem solutions, software patches and future software upgrades as well as related software applications.
  • Created manuals for GUIs and software applications.

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2 Software Applications Jobs

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9. Technical Manuals
demand arrow
high Demand
Here's how Technical Manuals is used in Technical Writer/Trainer jobs:
  • Developed and created product-related documents including technical manuals, user guides, and reference.
  • Authored technical manuals and training presentations covering electronic automatic train control systems.
  • Created Hardware technical manuals utilizing Mechanical engineering inputs.
  • Managed Technical writer department; developing and publishing technical manuals and help files.
  • Prepared and wrote technical manuals, publications, and logistics support documentation.
  • Developed operator technical manuals and training material for the EMARSS-M/V program.
  • Created and published technical manuals on laser and ink jet technology.
  • Performed writing and editing services on ASDS subsystems technical manuals.
  • Compile technical manuals to provide technical assistance and support.
  • Developed technical manuals and training materials supporting flight simulator programs Instructed military personnel on electronic systems at MCAS Yuma, AZ
  • Prepared technical manuals including illustrated parts listing and disassembly instructions for paper mill and wrapping machinery.
  • Experienced with writing and maintaining IETMs (Interactive Electronic Technical Manuals), i.e.

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10. SME
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high Demand
Here's how SME is used in Technical Writer/Trainer jobs:
  • Developed assessments, evaluations and procedures to measure the effectiveness of the training/development curriculum and associated programs.
  • Conducted interviews with the SME and contributor personnel to verify and investigate reference/artifact documentation information.
  • Conducted training needs assessments with engineering executives.
  • Scheduled and facilitated needs assessment meetings with Program Managers in order to develop custom Business Guides and custom training plans.
  • Complete family assessment interviews; type, present and submit home study by assigned deadlines for review and final certification.
  • Worked as Management Assessment Analyst to align FNP Quality Manuals with the Control of FNP Terms and Definitions procedure.
  • Maintained and tracked assessment via Learning Management System (LMS) to ensure end user competency.
  • Collaborated with external Subject Matter Experts (SME) to develop content for courses.
  • Worked with SME's to determine the needed training materials and process information.
  • Developed needs assessments to address skill gaps and other areas of development.
  • Created end user documentation, trainer guides and post training assessments.
  • Assisted in training development and assessment writing.
  • Interviewed subject matter experts (SMEs) and project team members to identify roles, responsibilities, and procedures.
  • Interviewed and collaborated with SMEs to complete needs analysis and create training content.
  • Collaborated with SMEs to research, write, and edit training modules.
  • Submitted scripts and storyboards to SMEs for verification.
  • Collaborate and liaise with Programmers, SMEs, and BAs to collect and interpret technical information.
  • Created assessment tests in Excel for new hires at Banc of America Securities.
  • Identified and mapped workflow templates working closely with SMEs of the 6 IT support groups.
  • Conducted fit/gap skills and implementation-readiness assessments Worked with SMEs to document existing and new processes and procedures Transitioned deliverables to business SME/owners

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11. User Manuals
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high Demand
Here's how User Manuals is used in Technical Writer/Trainer jobs:
  • Utilized technical and non-technical writing/editing skills to intricately design, develop and manage the documentation and distribution of multiple user manuals.
  • Developed Installation/Service and User Manuals for computerized drive-on brake tester used for state safety inspection programs.
  • Designed and implemented comprehensive on-site customer support program consisting of user manuals and interactive training modules.
  • Improved documentation system efficiency 30% by providing single-source user manuals for optical inspection systems.
  • Compiled information and developed customized user manuals for new software.
  • Designed user manuals on DOD software/hardware for major military contracts.
  • Developed in-house user manuals and company business forms.
  • Project lead on end-user manuals for our student tracking data management system, ensuring appropriate and robust use of our system.
  • Develop and write software user manuals and create help files for military aviation software application programs in an agile environment.
  • Developed training classes and material, edited previous and wrote new documentation ranging from single information sheets to user manuals.
  • Researched and developed maintenance and user manuals for the state-of-the-art Tier 1 airport parking system project.
  • Designed, wrote, and tested portions of various INS specific trainer guides and user manuals.
  • Generate user manuals for most new software applications used by the studios and Regional/District Managers.
  • Reduced documentation volume by 50% by employing Information Mapping methodology for user manuals.
  • Interviewed Subject Matter Experts to create user manuals and training materials in MS Word.
  • Produced technical and user training programs, user manuals, and specifications.
  • Completed user manuals for the first release.
  • Utilized web site as an online documentation library by posting procedural updates and maintaining user manuals.
  • Performed UAT testing Assisted in the analysis and re-write of the Trinity PM & PA User Manuals.
  • Developed Documentation Plan Developed Training Plan Developed templates for project user manuals.

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12. Training Documentation
demand arrow
high Demand
Here's how Training Documentation is used in Technical Writer/Trainer jobs:
  • Develop new construction training documentation of system descriptions, operating instructions, and training presentations for operators and control room operators.
  • Prepared professional training documentation for employees learning a new electronic fare collection system.
  • Analyzed health related documentation to embed into new technical writing and training documentation.
  • Developed technical and instructor-led training documentation to accompany software development.
  • Prepared Training Documentation, Student Handouts, and Lesson Guides for M1 and M1A1 Tanks Weapon Systems users.
  • Developed and tested training documentation to train 450 service locations throughout the U.S.
  • Provided all training and produced all training documentation for the Global Dial project.
  • Created content delivery training documentation and Visio flowcharts for task force deploying new company intranet portal.

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13. Sharepoint
demand arrow
high Demand
Here's how Sharepoint is used in Technical Writer/Trainer jobs:
  • Coordinated publication and maintained the document repository library on MS SharePoint to ensure maximum usability of the technical guidance/procedural documentation.
  • Perform security and administrative tasks associated with developing and maintaining a SharePoint intranet.
  • Create SharePoint training instructional documentation for SharePoint developed intranet site.
  • Maintain physical Documentation library and technical documentation on SharePoint.
  • Developed training tracking site (within SharePoint) that allows management to monitor training of new and existing employees.
  • Created and maintained SharePoint based Document Control, Engineering Change, and Corrective and Preventive Action systems.
  • Assisted in the design, maintenance, and content creation for the OIT Training SharePoint website.
  • Produced print-ready and online guides, leveraging SharePoint 2010 publishing features and modifying HTML as needed.
  • Designed Microsoft SharePoint sites for internal indexing, publishing, and querying of product documentation.
  • Tracked status of all new and update training for 400+ employees using a SharePoint List.
  • Created an LMS on SharePoint for client access and managed it.
  • Created online training guides for custom SharePoint 2010 solutions.
  • Design and deliver training for customized SharePoint sites.
  • Update intranet and training site on SharePoint.
  • Developed training for SharePoint 2003/2007.
  • Organized two Sharepoint sites, linking the InfoPath Change Control request form to the Policy & Procedure Request list.
  • Created Robohelp HTML, web-based help system containing all procedures & job aids & linked it to SharePoint.
  • Investigated, resolved, and tracked SharePoint issues in a timely manner (average 30 per month).
  • Support Global Infrastructure Communications Create surveys to evaluate communication effectiveness Create/maintain communication documents (newsletters, SharePoint, etc.)
  • Manage the Gallup Sharepoint pages for Qbank and WorldView.

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14. Technical Support
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high Demand
Here's how Technical Support is used in Technical Writer/Trainer jobs:
  • Preform technical writing and customer support/IT technical support for users of software and overall retail operational skills.
  • Provided technical support and follow-up with end-users.
  • Improved the online help by adding on-line tutorials and wizards, increasing user understanding and thus reducing Technical support calls.
  • Develop training classes to support the Technical Support Analysts, Field Support Technicians and Equipment Service and Repair Technicians.
  • Trained all new customers on the platform; primary contact for all customer technical support needs.
  • Required to train Eligibility Workers on the new software and provide Level II technical support.
  • Conduct train-the- trainer sessions and provide technical support for three months after implementation.
  • Provided technical support to the software program users on a daily basis.
  • Doubled monthly technical support revenues to $80,000/month.
  • Provided technical support to clients as needed.
  • Provided technical support and training (onsite and offsite) in English and Spanish.

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15. Customer Service
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average Demand
Here's how Customer Service is used in Technical Writer/Trainer jobs:
  • Introduced major technology change to customer service representatives using classroom training, experiential labs and web-based learning tools.
  • Developed and delivered training for Customer Service dept.
  • Conducted usability tests for the following user manual modules: Accounting/Finance, Receiving/Distribution, Purchasing, Customer Service, IT.
  • Boosted efficiency of the Incident Management functions by providing a managed service approach to customer service.
  • Teach classroom training to new customer service representatives about business rules and computer systems.
  • Provided excellent customer service in clean safe environment on station and abroad.
  • Provided on-site customer support as well as customer service phone support.
  • Trained new employees on company customer service policies and service levelstandards.
  • Described in official evaluations as an excellent customer service professional that is, "resourceful, patient and creative".

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16. Technical Training
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average Demand
Here's how Technical Training is used in Technical Writer/Trainer jobs:
  • Maintained concurrent alignment with Technical Training Materials and made recommendations to modify program documentation to enhance overall program effectiveness.
  • Developed, promoted and implemented Quality and Technical training programs for data systems professionals.
  • Developed and reviewed technical training materials for new car electrical repair technicians.
  • Provided technical training and educational development to various students.
  • Conducted technical training courses in customer locations.
  • Field-tested technical training using an interactive approach.
  • Managed Technical Training Department; designed and developed training courses on Operation, Maintenance, troubleshooting, and programming.
  • Created and maintained training material, designed reports, and provided technical training and technical support to external clients.
  • Created technical training, curriculum, and instructional materials for the Securities and Exchange Commission using the ADDIE Model.
  • Assessed training needs, designed curriculum, and conducted customer service, sales, and technical training.
  • Authored 40+ Microsoft IW technical training manuals under the Screen-by- Trademark owner of Screen-by-Screen Series 1996.
  • Created and delivered system print and web-based sales and technical training for conference call company.
  • Assessed training needs, developed, and conducted technical training for technical and novice users.
  • Hired, trained, and mentored Technical Training and Technical Writing Teams.
  • Created in Word, technical training manuals which were given to students.
  • Created technical training materials for technicians, and then delivered training.
  • Implemented hands on technical training as well as formal training session.
  • Conduct or arrange for ongoing technical training.
  • Led the creation and deployment of standardized documentation for the technical writing, technical training, and service departments internationally.
  • Developed 240 hours of technical training for automation system at Rouge Steel (Div.

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17. Visio
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average Demand
Here's how Visio is used in Technical Writer/Trainer jobs:
  • Analyze developments in engineering changes to determine need for revisions in previously published materials and development of new material.
  • Created a cross-functional, cross-divisional approach to compliance and best practices by facilitating dialogue and creating global documentation.
  • Spearheaded all training and curriculum design deployment efforts for multiple divisional and regional call centers.
  • Coordinate document revision activities with the nuclear training organization to determine training impacts.
  • Performed PeopleSoft library documentation integration and revisions.
  • Documented custom, in-house software and usage procedures for company personnel in the Host Engineering, Provisioning and Sales Engineering departments.
  • Review and edit published materials and recommend revisions or changes in scope, format, content based on engineering changes.
  • Assisted in the training of all employees on document revisions and obtained proper signatures, as required.
  • Earned the division's highest ever awarded Extraordinary Achievement Award.
  • Maintain records and files of work and revisions.
  • Developed briefing presentations and directional high-level process flowchart through MS Visio and PowerPoint.
  • Created graphics using Visio Professional software.
  • Managed revision and approval of SOPs and learning modules for clinical operations in Pharmaceutical Science Dept (PSD).
  • Supported work events and teams writing, editing, and testing documentation using Microsoft Office and Visio.
  • Used Microsoft Office 2003 applications extensively, including Word, Excel, Visio, and Publisher.
  • Produced flow charts models for business intelligence, database analysis, IT and commerce using Visio.
  • Maintained and organized working files and revisions of courseware in the share drive.
  • Designed, developed, and delivered Softswitch Provisioning Sales Workshop.
  • Utilized Visio software tool to create workflow projects/diagrams.
  • Documented data workflows using MS Visio.

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18. Intranet
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average Demand
Here's how Intranet is used in Technical Writer/Trainer jobs:
  • Build infrastructure for an organization of documentation to create information database in intranet sites.
  • Published and posted training documents to company intranet.
  • Developed an intranet-based training system for this large television broadcast facility, as well as training materials in more traditional formats.
  • Promoted firm-wide best practices and updates regularly on the firm s intranet, improving user knowledge by 100%.
  • Developed and maintained intranet sites used for training, policies and procedures for the 7 different fraud monitoring systems.
  • Coordinated the process of writing, editing, proofreading, formatting and converting documents into user-friendly Intranet formats.
  • Report daily project updates directly to the Director of IT, obtain direction on the intranet plans.
  • Completed updates to the Intranet site as requested by individual departments of the Navy using DreamWeaver.
  • Helped in the development, placement and implementation of the intranet infrastructure within the business unit.
  • Created & formatted internet & intranet content including the daily market reports.
  • Tested, evaluated, and maintained SharePoint and intranet sites.
  • Designed and consulted on several intranet sites.
  • Post e-learning curriculum to the intranet.
  • Designed, created and maintained billing department intranet web site using the MS Front Page application.
  • Developed curriculum, web-based training, trainer-based training, and created intranet site around product.Used A.D.D.I.E.
  • Produced technical documentation and training services on a contract basis including: Produced an intranet tutorial for Lucent Technologies' employees.

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19. Learning Management System
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average Demand
Here's how Learning Management System is used in Technical Writer/Trainer jobs:
  • Trained clients on the use of the Enterprise Learning Management System, SABA, Blackboard, and WebCT.
  • Developed and uploaded courses on the Learning Management System (LMS), which were SCORM compliant.
  • Assisted in classroom training of World Bank staff on use of learning management system.
  • Create Train-The-Trainer webinar on how to use the E-Learning management systems (UnversitySite/InstructorSite) as an instructor / student.

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20. Robohelp
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average Demand
Here's how Robohelp is used in Technical Writer/Trainer jobs:
  • Researched and recommended solutions for implementing online help and for converting documentation among FrameMaker, Microsoft Word, and RoboHelp formats.
  • Experienced in RoboHelp, MadCap Flare, WordPerfect, Word, Excel, Power Point, Outlook, and TEAM.
  • Updated RoboHelp files as needed in order to keep the on line support for this software product up to date.
  • Repaired RoboHelp files and added help information to the help system for the product.
  • Design and develop conversion technical documentation and On-line help with RoboHelp for WinHelp.
  • Design and produce elaborate RoboHelp online help systems for three internal tools.
  • Developed online help for post-go-live needs through RoboHelp, (HTML-based).
  • Developed and edited software help system content using Adobe RoboHelp.
  • Developed training curricula in PowerPoint, Word, and RoboHelp.
  • Used RoboHelp to produce online help documentation.
  • Developed context-sensitive help using Adobe RoboHelp.
  • Design, Develop, Install and Support a variety of e-learning modules using Robohelp, Jive and related authoring tools.
  • Introduced help-authoring technology (Adobe RoboHelp ) to Gallup and developed the first internal and external online help systems.
  • Developed Program Help files using RoboHelp for the Avantis Computer Maintenance Management System (CMMS).
  • Developed HTML Web Help systems using Adobe Robohelp.

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21. Job Aids
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average Demand
Here's how Job Aids is used in Technical Writer/Trainer jobs:
  • Compiled online job aids and training materials for new and existing employees, then posted files to the Intranet for viewing.
  • Developed and prepared training materials such as PowerPoint presentations, user guides and job aids for training classes/courses.
  • Developed Desktop training program, procedures, reference guides, and job aids for Foreclosure Referral unit.
  • Create user guides/manuals, training scripts, video scripts, job aids, and broadcast messages.
  • Designed and developed training manuals, job aids, and training materials for internal user base.
  • Captured nuances of client's business processes in written job aids for desktop use.
  • Created Leaders Guides, User Guides, Job Aids, Simulations and Videos demonstrations.
  • Designed and developed job aids and policy and procedure manuals for internal associates.
  • Created procedures, job aids and user manual for Simple Project Management application.
  • Updated course content; developed tests, job aids to enhance quick learning.
  • Developed 22 pieces of user documentation including job aids and reference guides.
  • Designed training supplements which include job aids and student guides.
  • Created end-user documentation, i.e., manuals, job aids, test plans and various other trainingsupport materials.
  • Authored job aids for users utilizing a combination of SnagIt, Adobe InDesign, Illustrator and Photoshop.
  • Produced deliverables such as: Course outlines, manuals, presentations, job aids, recorded webcasts, and live webinars.

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22. Business Requirements
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average Demand
Here's how Business Requirements is used in Technical Writer/Trainer jobs:
  • Attended design meetings to determine business requirements to be configured in application.
  • Gathered business requirements and documented them in a language understood by both IT and business teams.
  • Gathered business requirements and established training needs with pharmaceutical clients Developed SciQuest software User Guides and Web-based online Help systems and tutorials
  • Extracted business requirements using contract analysis, documentation analysis, business process descriptions, interviews, and workflow analysis.
  • Worked with the various business groups to document business requirements and workflows for the Livelink system.

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23. Project Management
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average Demand
Here's how Project Management is used in Technical Writer/Trainer jobs:
  • Utilized effective needs analysis, project management, course development, and evaluation skills to independently develop entry-level and advanced-level courses.
  • Completed four classes toward project management certification, as required by the project management institute.
  • Utilized Microsoft SharePoint for project management, business analysis, communications and testing.
  • Managed documentation schedules in consultation with development and project management.
  • Utilized good project management and problem-solving skills.
  • Performed project management duties daily.
  • Contracted as a shared technical writing resource between the Project Management Office and the Information Technology and Services Department.
  • Handled project management using Microsoft Project, database management and inventory control on DBASE III Plus.
  • Trained client staff in project management and the Function Point methodology.
  • Trained client staff in project management, consulted on CMM initiatives.
  • Explained how to do project management within the T-Mobile environment.
  • Project Management: Worked all phases of ITIL, integrating the ADDIE training method with ITIL methodology.
  • Project Management: Serve on IT project and conversion teams as the training representative.
  • Published a Web based Standards project thru a project management system utilizing Documentum.

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6 Project Management Jobs

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24. Captivate
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average Demand
Here's how Captivate is used in Technical Writer/Trainer jobs:
  • Designed and produced audience-driven web-based training modules in Captivate.
  • Created e-learning modules using Captivate and Articulate simulation tools.
  • Developed interactive computer-based training videos using Adobe Captivate.
  • Developed and maintained training simulations using Captivate.
  • Performed simulation development using Adobe Captivate including capturing screen motion, creating simulations, and adding in voice / test overlap.
  • Developed live demonstrations of the software for users to view, aiding them in training via online using Adobe Captivate.
  • Used the following application and tools, Captivate, IBM Simulation Producer, Snag It, and Photo Shop.
  • Utilized Captivate in the creation of Blue Sheets, and other training videos.
  • Implemented Computer based training utilizing Articulate, Captivate and Snag it software.
  • Used Adobe Captivate to create a two-hour basic SharePoint skills course.
  • Edited voiceover audio using Adobe Audition and integrated it into video presentations using Adobe Captivate.
  • Project manager Cognos computer-based training (CBT) material (Captivate and Powerpoint).
  • Developed CBT training sessions using Captivate, Camtasia, and Snagit.
  • Created automated training modules using Captivate, Robohelp, Powerpoint, which were distributed at trainings and used for reference internally.

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25. Html
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average Demand
Here's how Html is used in Technical Writer/Trainer jobs:
  • Created interactive web pages using OxygenXML and HTML editors that stepped the call center representatives through the enrollment process.
  • Design work package content with development software utilizing HTML/XML codes and integrated software commands within the ArborText software.
  • Created and maintained HTML-based SAP training for demand forecast, providing critical data and training for decision making.
  • Created documents in HTML and XML for web applications utilizing WebSphere Studio Site Developer.
  • Created and uploaded HTML information sheets and training documentation for the web service portal.
  • Developed the application using Java, HTML, and S.Q.L.
  • Created HTML-based help systems for deployed and Internet-based applications.
  • Designed projects website using, MacroMedia Products, HTML, Java, and CGI scripting.
  • Develop web-based programs for use within the company using HTML programs such as Dreamweaver.

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26. Lesson Plans
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average Demand
Here's how Lesson Plans is used in Technical Writer/Trainer jobs:
  • Create individualized, goal oriented lesson plans for high school students in order to help them meet their own goals.
  • Participated in developing and maintaining the program of instruction, shaping the lesson plans used to qualify armament specialist.
  • Developed Lesson Plans, Practical Exercises, training aids, and other course curriculum for multiple DCGS-A components.
  • Develop Plans of Instructions (lesson plans), workbooks, & study guides for course implementation.
  • Collected data from technical source material to prepare lesson plans and PowerPoint presentations.
  • Coordinate schedules and developed lesson plans.
  • Developed and prepared all course objectives, training aids, lesson plans, syllabi, and documentation for courses.
  • Enhanced and created lesson plans/curriculum for software courses for DOE employees, interns, and fellowship awardees.
  • Translated lesson plans into learning experiences so as to best utilize the available time for instruction.
  • Designed CBTs and lesson plans.

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27. Framemaker
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average Demand
Here's how Framemaker is used in Technical Writer/Trainer jobs:
  • Authored technically accurate and user-friendly product documentation using FrameMaker.
  • Transferred software manuals (21) from MS Word to FrameMaker in order to improve the document maintenance processes.
  • Designed and illustrated all documentation for GETPAID products using Adobe FrameMaker and Microsoft Office publishing tools.
  • Developed and maintained over 10,000 pages of Operator and Maintenance Manuals in Word and FrameMaker.
  • Use of SAP and FrameMaker in the performance of daily activities.
  • Completed testing of FrameMaker and Madcap Flare against the requirements.
  • Developed training modules using Information Mapping style on FrameMaker 6.0 for international clients.
  • developed and implemented plan to synchronize data between manuals and training materials using Word, PowerPoint, and FrameMaker.
  • Used FrameMaker, Unix, Linux, Adobe Tools, Trac and MS Office.

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28. Training Classes
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average Demand
Here's how Training Classes is used in Technical Writer/Trainer jobs:
  • Maintained connections and communicated with representatives of each department in order to facilitate the scheduling of training classes.
  • Developed training classes for instructor-led and online instruction.
  • Create transmission training classes for VW and Audi and performed Train the Trainer classes in Ontario CA.
  • Coordinated over 100 training classes encompassing three different sites (Arizona, California, and Oregon).
  • Reserved and prepared classrooms for training classes, including equipment set-up and training packet creation.
  • Scheduled and led hands-on training classes, as well as tracked personnel performance and evaluations.
  • Delivered training classes to all skill sets from entry level analysts to tenured executives.
  • Developed curriculum and presented training classes pertaining to the airport parking system.
  • Conduct internal instructor led training classes for new hires and software updates.
  • Participated in the creation of Toyota University & training classes.
  • Presented Microsoft software training classes to four corporate clients.
  • Created user surveys and conducted user meetings to assesseffectiveness of training classes and materials.
  • Coordinate and conduct training classes over teleconference and Netmeeting.

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2 Training Classes Jobs

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29. Course Materials
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average Demand
Here's how Course Materials is used in Technical Writer/Trainer jobs:
  • Implemented approved revisions to course materials as necessary, to improve training effectiveness.
  • Created and delivered education course materials.
  • Researched manuals and course materials from interviews with engineers and technicians, and hands-on experience with the hardware and software.
  • Organize and develop, training procedure manuals, guides and course materials such as handouts and visual materials.
  • Utilized PowerPoint to develop and present training course materials to diverse set of engineers and international clients.
  • Author, trainer, and instructor for new security course materials out to 10,000+ global user groups.
  • Developed an Introduction to Six Sigma quality training manual and course materials (Word).
  • Edit course materials, as necessary, to better reflect training goals and techniques.
  • Published course materials and manuals using MS Word and PowerPoint.
  • Developed and implemented interesting and interactive learning mediums to increase studentunderstanding of course materials.

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30. Internet
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low Demand
Here's how Internet is used in Technical Writer/Trainer jobs:
  • Provided Internet content, specifications, documentation, newsletters and multimedia presentations.
  • Led the development and production of all radar software for distribution via the internet.
  • Train individuals how to use the Internet and a variety of Web sites.
  • Develop and master Internet resources.
  • Developed communications tools for system support, maintenance, and training, including Internet research for Wall Street Journal Editorial staff.
  • Created and maintained an internet-based interface that allows on and off site employees quick access to all Banner documentation.
  • Train operations and maintenance personnel onsite and via internet.

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31. Unix
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low Demand
Here's how Unix is used in Technical Writer/Trainer jobs:
  • Trained Air Force personnel on UNIX, SQL and VI operations as well as the development system on SUN Systems.
  • Developed and delivered UNIX and MS Windows based training for external customers and field service engineers.
  • Demonstrate, UNIX, system operations commands, on base station subsystem management.
  • Created specialized training to technical support employees for UNIX-based fraud detection systems.
  • Reviewed, produced and programmed on-line UNIX-based WICAT training materials for HS-1.
  • Developed user guide for CBT/LMS running on UNIX operating system software.
  • Developed online help systems, both Windows and UNIX versions.
  • Trained team members on the UNIX operating system.
  • Created and managed Sun Unix user accounts.
  • Designed and developed interactive CBT and CAI courseware; utilized UNIX/WICAT CBT system and software.

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32. Quick Reference Guides
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low Demand
Here's how Quick Reference Guides is used in Technical Writer/Trainer jobs:
  • Researched and wrote owner's manuals, quick reference guides, system simulations and installation instructions for a global consumer audience.
  • Included in-class presentation materials, work instruction manuals, quick reference guides, process flow diagrams, support documentation.
  • Produced electronic and written documentation including online help, quick reference guides, marketing materials, and proposals.
  • Write Custom User Guides, Custom Work Instructions, and Custom Quick Reference Guides for IBM Clients.
  • Designed/created Quick Reference Guides, and training material for Oracle Database system.
  • Created Jargon free Quick Reference Guides, for trouble free installations.
  • Developed FAQs and Quick Reference Guides.

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33. ISO
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low Demand
Here's how ISO is used in Technical Writer/Trainer jobs:
  • Designed and implemented on-line help and written documentation for Detroit Edison client/ server customer billing system.
  • Functioned as Internal ISO Auditor to maintain required documentation and regulations.
  • Instructed/trained 13,000 students and provided educational guidance to supervisors and commanders.
  • Included some marketing material and product comparisons.
  • Author energy isolation lists and procedures.
  • Create documentation for technical service systems supporting company operations while ensuring regulatory compliance (ITAR, ISO, Sarbanes-Oxley).
  • Designed and delivered a one day and five day training presentation for Detroit Edison client/server customer billing system.
  • Created emergency plans, prepared for ISO audits, tracked employee training records, and facility assessments.
  • Partnered with the Compliance Manager on all aspects of requirements and delivery of ISO training.
  • Maintained and upkeep of SPAWAR and U.S. Navy Directives in accordance with ISO Procedures.
  • Designed and Programmed GUI for Detroit Edison client/server customer billing system on-line help.
  • Manage and maintain ISO and SOX compliance for all OA knowledge base documentation.
  • Served as the liaison between end-user support staff and technical development/support staff.
  • Attended ISO 9001 training overseen by a certified Auditor.
  • Acted as liaison between IT/Management and technicians.
  • Redesigned FAA s curriculum for supervisors.
  • Shop Supervisor (3/95 to 7/97), Infantry Squad (7/90 to 3/95), Instructor Certification
  • Managed 6 person Internal Audit Team, trained more than 60 employees and completed two ISO audits with 1 minor nonconformance.
  • Developed processes, curriculum and evaluation procedures Act as liaison between Head Programmer and Technical Support and Sales Teams.
  • Acted as part of a small team of to conduct internal audits in preparation for an ISO 9001 recertification audit.

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34. SQL
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low Demand
Here's how SQL is used in Technical Writer/Trainer jobs:
  • Installed appropriated gateways and SqlNet software to handle communication between other databases.
  • Gathered and analyzed data, via SQL queries, for software development and higher command's use.
  • Utilized the SQL Server Integration Services platform to develop this data integration solution.
  • Created management metrics and ad hoc reports from databases using SQL and MS Access.
  • Edited MS SQL Server 7.0, and Sybase SQL Server 11 stored procedures.
  • Write, execute and test sql scripts using Toad.
  • Developed complex Ad Hoc reports using Cognos and manual modification of SQL code.

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35. Adobe Photoshop
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low Demand
Here's how Adobe Photoshop is used in Technical Writer/Trainer jobs:
  • Created visual and text data for an online survey site and face-swapping site by use of Adobe Photoshop and Sublime Text.

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36. Test Cases
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low Demand
Here's how Test Cases is used in Technical Writer/Trainer jobs:
  • Augmented the testing group by performing user testing according to the test cases and use case scenarios provided.
  • Perform system testing using test cases and documentation on UAT environment.
  • Prepared detailed test cases and test data.

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37. End-User Documentation
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low Demand
Here's how End-User Documentation is used in Technical Writer/Trainer jobs:
  • Researched, planned, and wrote all internal technical documentation, end-user documentation, training materials and software release notes.
  • Researched design documents and interviewed SMEs to develop and write end-user documentation and training materials for loan servicing industry business applications.

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38. Technical Writers
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low Demand
Here's how Technical Writers is used in Technical Writer/Trainer jobs:
  • Trained technical writers to develop labs understandable to a nontechnical audience.
  • Mentored less experienced technical writers and edited their documents.
  • Edited copy written by other Technical Writers for content organization, style, voice, audience, and consistency of format.
  • Facilitated a team of five technical writers responsible for drafting policies and procedures that supported industry goals.
  • Managed a team of five technical writers tasked with developing high level training for the U.S. Army.
  • Reached mentoring goal and determined need and resources for full-time (FTE) technical writers.
  • Project managed a contract company of technical writers that developed 12 job-based learning modules.
  • Trained other Technical Writers in use of FrameMaker, PhotoShop and other documentation tools.
  • Managed group of technical writers and interns, advising as needed for project completion.
  • Created a repository of information for a team of technical writers.
  • Work with other technical writers on various team projects.
  • Trained technical writers on MS Word master documents.
  • Hire programmers, graphic design and technical writers.
  • Team lead responsible for 6 technical writers.
  • Provided training to technical writers and software development staff to support the rollout of a DITA-based content management system.

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39. Snagit
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low Demand
Here's how Snagit is used in Technical Writer/Trainer jobs:
  • Simplified processes by creating templates and guidelines for consistency using MS Word and SnagIt.
  • Used MS Word, Visio, and SnagIt as main development tools.
  • Developed process flow diagrams for Disaster Recovery Used MS Word, Visio, and SnagIt as main development tools.

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40. Training Modules
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low Demand
Here's how Training Modules is used in Technical Writer/Trainer jobs:
  • Performed quality analysis and validation to ensure consistency in multiple online help and classroom training modules.
  • Enhance recurring training modules, system and reference manuals, and online documentation sources used by associates on a daily basis.
  • Conducted testing of online training modules and system manuals to ensure no steps were missing and that modules worked properly.
  • Created and developed training modules, materials and role plays.
  • Designed and created online, self-paced training modules.
  • Key Projects / Activities: Create and modify computer-based training modules specifically for the pipeline industry.

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41. Instructional Design
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low Demand
Here's how Instructional Design is used in Technical Writer/Trainer jobs:
  • Established instructional design, evaluative criteria through analysis of curriculum instructions and the other materials.
  • Provided background information for project manager and instructional designer.
  • Developed instructional design documentation and video presentations on features and benefits of United States Army's AKO portal known as AKO.
  • Served as training specialist, technical writer, instructional designer, and project manager for Colorado Performance Solutions team.
  • Work with Instructional Designers/Trainers to ensure consistency in new hire instruction and training materials.
  • Edge Interactive was an Instructional Design service providing training solutions.
  • Provided integrated instructional design expertise for company courseware offerings; defined instructional, learning and performance objectives.
  • Contracted through EnDyna, Inc Developed documentation for instructional design projects, IT projects, and for general NTC operations.
  • Involved instructional design, curriculum development, and the authoring of courseware and test materials.

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42. Proprietary Software
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low Demand
Here's how Proprietary Software is used in Technical Writer/Trainer jobs:
  • Gathered documentation materials, read specifications and other material extracting information about product technologies and production methods for proprietary software.
  • Developed proprietary software application course ware and delivered classes to both internal and external audiences.
  • Developed process documentation, end-user instructions and reference guides for proprietary software.
  • Trained CRM and proprietary software, provided continued support and training to an employee base of 5,000 end users.
  • Developed manuals, user guides and tip sheets for proprietary software applications.
  • Write user guides and quick reference cards for Salesforce, proprietary software, and Microsoft Office programs.
  • Train deal professionals in Salesforce, SharePoint, and proprietary software.
  • Test proprietary software, add-ins, and Salesforce customizations.

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43. QA
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low Demand
Here's how QA is used in Technical Writer/Trainer jobs:
  • Worked with QA, QC Lab, Docs Control, Manufacturing, Packaging, Regulatory, and Supply Chain personnel.
  • Coordinated with the Quality Assurance (QA) group through the approval process of the SOPs.
  • Performed some QA functions including error tracking and scoring customer service calls.

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44. Adobe Acrobat
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low Demand
Here's how Adobe Acrobat is used in Technical Writer/Trainer jobs:
  • Convert the procedures written in MS Word into Adobe Acrobat format.
  • Developed manuals for products using Adobe Acrobat.

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45. PCS
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low Demand
Here's how PCS is used in Technical Writer/Trainer jobs:
  • Ordered, installed software on, and delivered new PCs for new personnel in both depts.

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46. CBT
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low Demand
Here's how CBT is used in Technical Writer/Trainer jobs:
  • Created, organized and managed Web Based Training as well as CBT.
  • Developed CBT library for GD employees in the team.
  • Created Training CBT s for the Blue Sheets application.
  • Design CBT layout to coordinate with in-person classes.
  • Created an Electro-static Discharge (ESD) Awareness and Prevention CBT course that was translated into Chinese.

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47. Process Improvement
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low Demand
Here's how Process Improvement is used in Technical Writer/Trainer jobs:
  • Developed and implemented policies, procedures and process improvement initiatives to increase the accuracy, efficiency and responsiveness of the departments.
  • Communicate process improvement ideas with the Technical Communication Team.
  • Facilitated pilot procedures and/or process improvements.
  • Provide support to the CIP Software Engineering manager for process improvement and Software CDRL QA development and delivery.
  • Led segments of/or entire major process improvement activities within Lean Six Sigma.
  • Served as scribe for Six Sigma process improvement project teams.

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48. XML
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low Demand
Here's how XML is used in Technical Writer/Trainer jobs:
  • Implemented ETL process through workload creation using XML tokens and applied them to templates in SQL.
  • Used DxStudio as publishing tool and applied XML markup tagging (Office 2008 - 2010)
  • Tested, analyzed, debugged API/SDK, UML, XML applications and web content.
  • Researched replacing current XML-based authoring software (ArborText).
  • Experienced authoring in XML and composition of publications & knowledge of XML Schemas and Style sheet development.

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49. Software Products
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low Demand
Here's how Software Products is used in Technical Writer/Trainer jobs:
  • Planned and developed online help, user guides, release documentation, and presented training for software products.
  • Set up and maintained test labs with a complex mix of hardware and software products.
  • Used various company developed software products to edit and update training lessons for these products.
  • Developed and taught courses, such as People Manager, and department-specific software products.
  • Created technical reference manuals for various PC and mainframe software products.
  • Assisted programming staff by testing software products prior to release.
  • Developed and updated on-line help for multiple software products.
  • Served as beta tester for software products.

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50. Software Documentation
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low Demand
Here's how Software Documentation is used in Technical Writer/Trainer jobs:
  • Created Document Control infrastructure, procedures, and Document Index for the Compliance Department to manage the software documentation.
  • Developed technical software documentation for User Acceptance Testing (UAT) team, end users, and vendors.
  • Create and edit software documentation, online Help, and newsletter articles.
  • Developed training plans, software documentation standards and formats.

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Technical Writer/Trainer Jobs

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20 Most Common Skills For A Technical Writer/Trainer

Training Programs

25.2%

Online

9.1%

Technical Documentation

5.6%

Subject Matter

5.0%

Instructor Guides

4.7%

Powerpoint

4.6%

Training Manuals

4.2%

Software Applications

4.2%

Technical Manuals

3.7%

SME

3.6%

User Manuals

3.5%

Training Documentation

3.5%

Sharepoint

3.5%

Technical Support

3.5%

Customer Service

3.0%

Technical Training

2.9%

Visio

2.6%

Intranet

2.6%

Learning Management System

2.5%

Robohelp

2.4%
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Typical Skill-Sets Required For A Technical Writer/Trainer

Rank Skill
1 Training Programs 17.8%
2 Online 6.4%
3 Technical Documentation 4.0%
4 Subject Matter 3.6%
5 Instructor Guides 3.3%
6 Powerpoint 3.3%
7 Training Manuals 3.0%
8 Software Applications 3.0%
9 Technical Manuals 2.6%
10 SME 2.6%
11 User Manuals 2.5%
12 Training Documentation 2.5%
13 Sharepoint 2.5%
14 Technical Support 2.5%
15 Customer Service 2.1%
16 Technical Training 2.0%
17 Visio 1.9%
18 Intranet 1.8%
19 Learning Management System 1.8%
20 Robohelp 1.7%
21 Job Aids 1.6%
22 Business Requirements 1.5%
23 Project Management 1.5%
24 Captivate 1.4%
25 Html 1.3%
26 Lesson Plans 1.3%
27 Framemaker 1.2%
28 Training Classes 1.2%
29 Course Materials 1.2%
30 Internet 1.1%
31 Unix 1.1%
32 Quick Reference Guides 1.1%
33 ISO 1.0%
34 SQL 1.0%
35 Adobe Photoshop 1.0%
36 Test Cases 1.0%
37 End-User Documentation 0.9%
38 Technical Writers 0.8%
39 Snagit 0.8%
40 Training Modules 0.8%
41 Instructional Design 0.8%
42 Proprietary Software 0.8%
43 QA 0.7%
44 Adobe Acrobat 0.7%
45 PCS 0.7%
46 CBT 0.6%
47 Process Improvement 0.6%
48 XML 0.6%
49 Software Products 0.6%
50 Software Documentation 0.6%
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5,245 Technical Writer/Trainer Jobs

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