Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
The TechnicalWriter is responsible for driving a seamless Customer Experience through writing clear and consistent Knowledge Management content.
This position will write and review procedural content to ensure that all business units and process owners' content align to a consistent voice of servicing that represents the Brand of Client in both performance capabilities and learning content.
Write clear, concise final content for internal knowledge management system (ECCO) from draft documents as submitted by Subject Matter Experts from across business units and processes.
Maintain consistency of content, evaluate outdated information for archiving and condense information when applicable.
Conduct quality reviews on all content ensuring quality standards are adhered to.
Qualifications
Strong passion for empowering our Customer Care Professionals in providing an outstanding service experience for our Card Members at the first point of contact.
Excellent written and oral communication skills including the ability to simplify complex information to an easy to understand format for our employees.
Ability to create communications that are consistent relative to tone, grammar, and vocabulary.
Demonstrated experience handling multiple priorities with strong attention to detail and excellent follow up skills.
Strong relationship skills.
Proficient in MS Word, Excel, PowerPoint, Outlook, Lync, as well as working knowledge of HTML and HTML editors.
Understanding of Performance Support technology.
Additional Information
To know more or to schedule an interview, Please contact:
Krishna Madhwani
************
*********************************
$59k-79k yearly est. Easy Apply 60d+ ago
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Technical Trainer/Writer
Raytheon 4.6
Technical writer job in Tucson, AZ
Country:
United States of America Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Security Clearance:
Secret - Current
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.
Life Cycle Engineering (LCE) is seeking Technical Trainer / Writers based out of Tucson, AZ. In this role, you will be involved in all aspects of system sustainment. You will also be responsible for executing tasks in the areas of Integrated Logistics Support (ILS), Sustainment Analysis, and Sustainment Planning. This will include tasks such technical documentation, spares analysis, provisioning support, training, reliability analysis, and system safety. This role will primarily support various LCE Effectors portfolio.
What You Will Do:
Produce maintenance plans, demilitarization plans, and sustainment plans.
Author and peer review technical support documents for Contract Data Requirements List (CDRL).
Lead In-service Failure Reporting, Analysis Corrective Action System (FRACAS).
Conduct procedure validations and collaborate with customers.
Perform technical research to support development of technical documents.
Oversee container management process and resolve discrepancies.
Support various Integrated Logistics Service (ILS) and depot functions as needed.
Qualifications You Must Have:
Typically requires: A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience.
Experience with engineering logistics, drafting technical documentation, conducting maintenance training courses, system fielding, or depot/sustainment support functions.
Active and transferrable final U.S. government issued security clearance is required prior to start date with the ability to obtain program access after start. US citizenship is required, as only U.S. citizens are eligible for a security clearance.
Qualifications We Prefer:
Understanding of depot hardware handling and transportation requirements.
Familiarity with factory operations, procedures, and depot flow activities.
Experience working with US Military programs.
Ability to influence product design to optimize product supportability.
Aptitude for preparation and presentation of system sustainment briefing materials to internal leadership and government agencies.
What We Offer
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.
Relocation Eligibility - Yes
Please consider the following role type definition as you apply for this role:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: ************************************************
Location Info and/or Links:
Tucson, AZ: **************************************************************
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
$64k-89k yearly est. Auto-Apply 7d ago
Technical Writer
Nammo As
Technical writer job in Mesa, AZ
Nammo Defense Systems, Inc., a defense contractor, is the primary USA operation of the Nammo Group (Nammo AS). Nammo Defense Systems Inc. (NDS) develops, manufactures, and supports Shoulder Launched Munitions (SLMs), energetic material solutions such as aircraft emergency escape systems, actuation devices, rocket motors, warheads, and composite solutions including carbon fiber tubes and composite aerospace structures.
JOB OVERVIEW:
With independent judgment and discretion, prepare electronic files for reproduction, file management and digital output using various software applications; support internal and external customer items related to the formatting and publishing of technical documentation; support change management system and be responsible for providing appropriate feedback to internal customers in a timely manner.
How you will be rewarded as our TechnicalWriter:
* Competitive compensation
* Monday-Thursday work week working four 10-hour days (off on Fridays)
* Generous paid time off and Holiday Pay
* Medical, Dental and Vision Insurance
* 401(K), employee assistance programs, health savings account
KEY RESPONSIBILITIES:
* Research, plan, write and revise technical documentation while ensuring adherence to schedule.
* Identifies and implements process and product improvements for technical documents in line with the strategic plan.
* Ensure customer and operator requests and issues are analyzed and satisfactorily responded to the originator.
* Coordinate and define publications with internal and external suppliers.
* Responsible for review, format and registration of NDS documentation.
* Trains and supports NDS personnel on documentation systems and software tools.
* Prepares, maintains, and implements procedures and instructions pertinent to configuration management.
* Coordinates the quality assurance of drawings and documents, which may include the use of graphic programs for esthetic enhancement.
* Interacts with Engineering, Quality Control, Manufacturing Engineering, Production Control, Marketing, Health, Environmental & Safety (HES) and Business Development regarding documentation.
* Interacts with Information Technology for hardware and software problems.
* Interacts with Contract Administrators and Compliance Specialists to support data exchange between 3rd parties.
* Complies with regulatory requirements for export of controlled data and limited rights: ITAR, EAR, DoD, BATF, FAR.
* Ensures security and limited access to proprietary, secret, and other protected documents.
* Ensures document legibility, sustainability, and accessibility to guarantee long term archival and retrieval (LOTAR).
* Other Duties as required.
* Follow standard practices and safety procedures.
* Strictly adhere to all safety policies and procedures to ensure a safe working environment.
SKILLS & QUALIFICATIONS:
Required:
* High School Diploma or GED.
* Minimum of 5+ years proven success in role with similar scope of duties and responsibilities
* Ability to obtain BATF approval to engage in certain explosive operations
Preferred:
* College degree preferred
COMPETENCIES:
* Excellent communication and collaboration skills.
* Ability to observe technical operations with comprehension and generate detailed work instructions.
* Strong problem-solving and critical-thinking abilities.
* Excellent technical and grammatical writing skills.
* Ability to work in fast-paced environments.
* Time management; flexibility to change priorities.
* Strong organizational skills.
* Knowledge of Microsoft Office software (spreadsheet, word processing, presentation, and database), Email and Internet clients, Operating Systems and electronic File Management (MS Windows).
* Leadership or teamwork abilities.
* Knowledge of AS9100D requirements.
WORKING CONDITIONS:
* Full-time On-site position
* This position may require travel on an as-needed basis.
This role may involve working
$55k-78k yearly est. 4d ago
Technical Writer
Nammo Defense Systems
Technical writer job in Mesa, AZ
Nammo Defense Systems, Inc., a defense contractor, is the primary USA operation of the Nammo Group (Nammo AS). Nammo Defense Systems Inc. (NDS) develops, manufactures, and supports Shoulder Launched Munitions (SLMs), energetic material solutions such as aircraft emergency escape systems, actuation devices, rocket motors, warheads, and composite solutions including carbon fiber tubes and composite aerospace structures.
JOB OVERVIEW:
With independent judgment and discretion, prepare electronic files for reproduction, file management and digital output using various software applications; support internal and external customer items related to the formatting and publishing of technical documentation; support change management system and be responsible for providing appropriate feedback to internal customers in a timely manner.
How you will be rewarded as our TechnicalWriter:
• Competitive compensation
• Monday-Thursday work week working four 10-hour days (off on Fridays)
• Generous paid time off and Holiday Pay
• Medical, Dental and Vision Insurance
• 401(K), employee assistance programs, health savings account
KEY RESPONSIBILITIES:
• Research, plan, write and revise technical documentation while ensuring adherence to schedule.
• Identifies and implements process and product improvements for technical documents in line with the strategic plan.
• Ensure customer and operator requests and issues are analyzed and satisfactorily responded to the originator.
• Coordinate and define publications with internal and external suppliers.
• Responsible for review, format and registration of NDS documentation.
• Trains and supports NDS personnel on documentation systems and software tools.
• Prepares, maintains, and implements procedures and instructions pertinent to configuration management.
• Coordinates the quality assurance of drawings and documents, which may include the use of graphic programs for esthetic enhancement.
• Interacts with Engineering, Quality Control, Manufacturing Engineering, Production Control, Marketing, Health, Environmental & Safety (HES) and Business Development regarding documentation.
• Interacts with Information Technology for hardware and software problems.
• Interacts with Contract Administrators and Compliance Specialists to support data exchange between 3rd parties.
• Complies with regulatory requirements for export of controlled data and limited rights: ITAR, EAR, DoD, BATF, FAR.
• Ensures security and limited access to proprietary, secret, and other protected documents.
• Ensures document legibility, sustainability, and accessibility to guarantee long term archival and retrieval (LOTAR).
• Other Duties as required.
• Follow standard practices and safety procedures.
• Strictly adhere to all safety policies and procedures to ensure a safe working environment.
SKILLS & QUALIFICATIONS:
Required:
• High School Diploma or GED.
• Minimum of 5+ years proven success in role with similar scope of duties and responsibilities
• Ability to obtain BATF approval to engage in certain explosive operations
Preferred:
• College degree preferred
COMPETENCIES:
• Excellent communication and collaboration skills.
• Ability to observe technical operations with comprehension and generate detailed work instructions.
• Strong problem-solving and critical-thinking abilities.
• Excellent technical and grammatical writing skills.
• Ability to work in fast-paced environments.
• Time management; flexibility to change priorities.
• Strong organizational skills.
• Knowledge of Microsoft Office software (spreadsheet, word processing, presentation, and database), Email and Internet clients, Operating Systems and electronic File Management (MS Windows).
• Leadership or teamwork abilities.
• Knowledge of AS9100D requirements.
WORKING CONDITIONS:
• Full-time On-site position
• This position may require travel on an as-needed basis.
This role may involve working
$55k-78k yearly est. 33d ago
211675 / Technical Writer
Procom Services
Technical writer job in Chandler, AZ
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom's areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Job Description
Researches, analyzes, designs, develops, writes, edits, and publishes documentation for the Workday Human Capital System using effective Business Process Management (BPM) protocol. The scope of work involves documenting business process using Word templates. Quality process documentation involves proper steps, narratives, screen shots, etc.
Qualifications
Strong Word skills and attention to detail. Experience creating and editing process documentation including: flow diagrams (Visio), SIPOC documents and step-by-step text descriptions in Word. Ability to thrive on tight timelines with some ambiguity.
Additional Information
PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.
$55k-78k yearly est. 8h ago
Technical Writer
Lightedge 3.3
Technical writer job in Phoenix, AZ
Job DescriptionLightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
We are seeking a TechnicalWriter to create, organize, and maintain internal and external documentation that supports our services, operational processes, and technical training initiatives. This role sits within the Education Services team, which functions as an operations-focused, technical training group. The TechnicalWriter partners closely with Operations, Engineering, Support, Security, Product, and Marketing to transform complex technical information into clear, consistent, and usable materials for audiences with varying levels of technical expertise. The ideal candidate is an investigative communicator-comfortable diving into technical detail, interviewing subject-matter experts, and shaping raw information into polished documentation and training assets that reduce friction, improve operational readiness, and increase organizational alignment. The majority of this role's work is focused on internal operations and training content, with secondary support for customer-facing materials.Responsibilities:
A successful TechnicalWriter will support Lightedge's documentation and training ecosystem by:
Developing and maintaining documentation:
Create and update process documentation, standard operating procedures (SOPs), runbooks, responsibilities matrices, RACI charts, service/process overviews, knowledge base articles, and customer-facing technical content as needed.
Documenting services and operations:
Partner with Engineering, Operations, and Product to document Lightedge services and platforms, including provisioning steps, dependencies, SLAs, escalation paths, monitoring/maintenance expectations, and support workflows.
Supporting technical training development:
Work with the Education Services team to produce content for technical training courses, job aids, onboarding materials, and learning assessments (including materials suitable for SCORM packaging and delivery through an LMS).
Owning documentation standards:
Define and maintain style guides, formatting standards, versioning practices, and review workflows to ensure consistency, traceability, and quality across all documentation assets.
Collaborating with SMEs:
Interview engineers, architects, operations staff, trainers, and support teams to extract accurate information and turn it into digestible written material, diagrams, and process flows.
Translating complexity for different audiences:
Convert deep technical concepts into content tailored to the audience (e.g., NOC/SOC, support staff, implementation teams, partners, or customers) without sacrificing precision or correctness.
Managing documentation tools and repositories:
Administer and improve documentation repositories (e.g., SharePoint, Confluence, ServiceNow Knowledge, LMS), ensuring content is searchable, logically organized, access-controlled, and aligned with Knowledge-Centered Service (KCS) practices where applicable.
Maintaining the documentation lifecycle:
Track and coordinate updates tied to product and service changes, audits, compliance requirements, and operational adjustments; ensure documentation remains in sync with the official service catalog and training curriculum.
Ensuring accuracy and quality:
Review and edit content created by technical teams for clarity, structure, flow, and adherence to established standards; coach contributors on effective documentation practices.
Contributing to cross-team initiatives:
Assist Support, Product, and Marketing teams with technical content needs (such as diagrams, process flows, FAQs, and service descriptions), primarily to ensure technical accuracy and alignment with current services and operations.
Driving continuous improvement:
Identify documentation gaps, duplications, and process pain points; propose and implement improvements that reduce tribal knowledge, shorten time-to-competency, and improve operational efficiency.
Experience:
3-5+ years of experience in Technical Writing, Documentation Management, or a related discipline within a technology-driven organization.
Proven ability to write clearly for both technical and non-technical audiences, translating complex concepts into accessible documentation.
Experience creating structured materials such as SOPs, runbooks, service/product guides, responsibilities matrices, RACIs, process documentation, training manuals, and knowledge base content.
Ability to conduct SME interviews, research technical subjects, analyze diagrams or architectures, and validate accuracy through hands-on review when appropriate.
Strong organizational skills with experience managing documentation repositories, version control, and structured content workflows.
Strong written and verbal communication skills with excellent attention to detail, consistency, and clarity.
Familiarity with cloud, networking, security, or data center technologies is strongly preferred.
Experience with Microsoft 365; familiarity with tools such as Confluence, SharePoint, Visio or other diagramming tools, LMS platforms, and collaboration systems is a plus.
Experience working with operations, support, NOC/SOC, or implementation teams and understanding their documentation and training needs.
Ability to collaborate effectively across departments and manage multiple documentation projects simultaneously in a fast-paced environment.
Experience with ServiceNow Knowledge Management, the KCS framework, and SCORM (including SCORM development or packaging experience) is highly beneficial.
Proven ability to influence without formal authority-driving adherence to documentation standards and timelines across Engineering, Operations, and Support teams.
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$50k-66k yearly est. 3d ago
Technical Writer
Procom Consultants Group 4.2
Technical writer job in Chandler, AZ
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom's areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Job Description
TechnicalWriter
On behalf of our client, Procom Services is searching for a TechnicalWriter for a contract opportunity in Chandler, AZ.
TechnicalWriter Job Details
Researches, analyzes, designs, develops, writes, edits, and publishes documentation for the Workday Human Capital System using effective Business Process Management (BPM) protocol. The scope of work involves documenting business process using Word templates. Quality process documentation involves proper steps, narratives, screen shots, etc.
TechnicalWriter Mandatory Skills
Strong Word skills and attention to detail. Experience creating and editing process documentation including: flow diagrams (Visio), SIPOC documents and step-by-step text descriptions in Word. Ability to thrive on tight timelines with some ambiguity.
TechnicalWriter Start Date
ASAP
TechnicalWriter Assignment Length
4 Months
"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."
Additional Information
All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.
$53k-73k yearly est. 60d+ ago
Technical Writer - Assay Development
Dawar Consulting
Technical writer job in Tucson, AZ
Our client, a world leader in diagnostics and life sciences, is looking for a "TechnicalWriter - Assay Development" based out of Tucson, AZ.
Job Duration: Long Term Contract (Possibility Of Conversion & Extension)
Pay Rate : $27/hr on W2
Company Benefits: Medical, Dental, Vision, Paid Sick leave, 401K
Responsibilities
Create, edit, and maintain technical documentation and product labeling for assay development and diagnostic products.
Collaborate closely with R&D, Product Development, Quality, and Regulatory Affairs teams to gather and verify technical information.
Ensure all documentation complies with internal standards, FDA, ISO 13485, and 21 CFR Part 11 requirements.
Support the preparation and control of SOPs, work instructions, product manuals, and labeling content.
Attend project team meetings and provide updates to supervisors on documentation progress and timelines.
Participate in document review, approval, and change control processes within an electronic documentation management system (eQMS).
Maintain version control and ensure timely updates to technical and regulatory documentation.
Coordinate with cross -functional teams to ensure consistency and accuracy across all technical content.
Assist in audits and inspections by providing compliant documentation as required.
Identify opportunities to improve document templates, style guides, and documentation processes.
Qualifications & Education
3-5 years of experience in technical or scientific writing within biotech, pharma, or medical device industries.
Strong knowledge of FDA, ISO 13485, and 21 CFR Part 11 documentation standards.
Skilled in creating and managing SOPs, work instructions, and product labeling.
Experience with electronic document control systems (e.g., MasterControl, Veeva, Documentum).
Excellent written communication, organization, and attention to detail.
Bachelor's degree in Biology, Biochemistry, Biotechnology, Chemistry, or a related field.
If interested, please send us your updated resume at
**********************/sanya@dawarconsulting.com
$27 hourly Easy Apply 60d+ ago
Sr Technical writer
Sv Tech Systems 3.9
Technical writer job in Tucson, AZ
SV Tech Systems prides itself in being the leading provider of recruitment and staffing services for a wide range of industries. We provide staffing services to firms throughout the United States and Canada. We attract the best pool of talent with the aim of nurturing sound work ethics and solid values amongst a highly motivated and diverse workforce. We provide world-class technology services by constantly exploring and implementing innovative solutions that drive long-term value to our customers. We believe that success is a measure of performance; therefore, we help customers envision and shape their future around the key drivers of technology, productivity and cost-effectiveness. Our expertise is derived from years of delivering world class IT staffing services to every company from a small start up to the fortune 500. SV Tech is committed to delivering innovation; therefore we collaborate with our clients to help them become high-performance businesses.
Job Description
Title : Sr Technicalwriter
Location : Tucson, AZ
Duration : 12 months
Core responsibilities:
• Create and edit existing templates in the outsourced Email Service Provider tool (Exact Target) and the Intuit IT platform which includes version controlled content management (i.e. Perforce), HTML editing, variable attribute management, and the creation of conditional logic to drive content that aligns with predefined business rules.
• Create and maintain transactional communication (TC) wireframes (content) to use as the input to create and maintain email templates.
• Conduct content development sessions with business stakeholders in order to create customer messaging that fits within the architectural capabilities of the current enterprise communications platform.
• Apply copy/edit expertise to content to ensure concise, clear, and accurate information is consistently communicated to our customers via the ETC platform.
• Work with Privacy, Legal, and Regulatory Compliance teams to ensure all ETC communications are compliant with laws and regulations (domestic and global).
• Identify opportunities for improvements to the Intuit Enterprise Transactional Communications (ETC) platform and drives resulting feature requests through the GES prioritization and execution processes.
• Support content maintenance (Transactional Effort Request Form) requests submitted by the business when content or creative images need to be changed in existing email message types.
• Manage testing of all ETC output in different browsers and devices as required. Provides input to ensure end to end quality is built in and verified prior to release to production.
• Provide backup to other Content Developers and Finance (ETC) Correspondence leads as needed.
• Develop proficiency using Exact Target tools and recommend / implement the best approach to support more complex business needs and global expansion.
• Develop an understanding of systems that trigger communication events well enough to create meaningful and accurate communications to customers in the ETC platform.
• Support emerging communication methods as they evolve as transactional communication mediums. (SMS, Social Media, etc).
Qualifications
ROLES/RESPONSIBILITIES/DUTIES:
Program Management and Execution: Support cross-functional execution of Enterprise Transactional Communication (ETC) system enhancements, from requirements gathering, design and testing to timely, high quality delivery of solutions in accordance with stated business and technical objectives. Executes against all key deliverables within projects and/ or agile scrum teams.
Business Analysis: Drives inclusive process for capture and analysis of business requirements with key internal customers. Working with the business teams, ensure business requirements are understood and clearly documented. Then, working with the engineering teams, quickly assess development feasibility accurately setting internal customer expectations during the requirements gathering phase. Works closely with our Email Service Provider (Exact Target), Product Management, Design, Development and QA teams to accurately scope projects. Negotiates scope effectively to deliver for all three stakeholders.
Compliance and Controls Mgmt: Ensures all improvements are tested and effectively implemented. Also, ensures all processes are executed efficiently and in conjunction with business requirements and timelines. Balances compliance, requests for automation, and process fix opportunities with cost implications, simplification and minimization of customizations and consistently makes the right strategic trade-offs.
Additional Information
Regards,
Praveen,
Technical Recruiter,
830 Stewart DR, Suite # 241 Sunnyvale, CA-94085
Office: **************. |Fax: ************
Email:
[email protected]
|Web: *********************
Gtalk:
[email protected]
*****************************************
$58k-81k yearly est. 8h ago
Technical Trainer/Writer
RTX
Technical writer job in Tucson, AZ
Country:
United States of America Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Security Clearance:
Secret - Current
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.
Life Cycle Engineering (LCE) is seeking Technical Trainer / Writers based out of Tucson, AZ. In this role, you will be involved in all aspects of system sustainment. You will also be responsible for executing tasks in the areas of Integrated Logistics Support (ILS), Sustainment Analysis, and Sustainment Planning. This will include tasks such technical documentation, spares analysis, provisioning support, training, reliability analysis, and system safety. This role will primarily support various LCE Effectors portfolio.
What You Will Do:
Produce maintenance plans, demilitarization plans, and sustainment plans.
Author and peer review technical support documents for Contract Data Requirements List (CDRL).
Lead In-service Failure Reporting, Analysis Corrective Action System (FRACAS).
Conduct procedure validations and collaborate with customers.
Perform technical research to support development of technical documents.
Oversee container management process and resolve discrepancies.
Support various Integrated Logistics Service (ILS) and depot functions as needed.
Qualifications You Must Have:
Typically requires: A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience.
Experience with engineering logistics, drafting technical documentation, conducting maintenance training courses, system fielding, or depot/sustainment support functions.
Active and transferrable final U.S. government issued security clearance is required prior to start date with the ability to obtain program access after start. US citizenship is required, as only U.S. citizens are eligible for a security clearance.
Qualifications We Prefer:
Understanding of depot hardware handling and transportation requirements.
Familiarity with factory operations, procedures, and depot flow activities.
Experience working with US Military programs.
Ability to influence product design to optimize product supportability.
Aptitude for preparation and presentation of system sustainment briefing materials to internal leadership and government agencies.
What We Offer
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.
Relocation Eligibility - Yes
Please consider the following role type definition as you apply for this role:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: ************************************************
Location Info and/or Links:
Tucson, AZ: **************************************************************
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
$58k-85k yearly est. Auto-Apply 4d ago
Technical Writer/ Editor
People, Technology & Processes 4.2
Technical writer job in Arizona
Job Title: TechnicalWriter/Editor Salary: Competitive, Depends on Qualifications Clearance: Secret The Technical Editor / Writer position provides services in support of the U.S. Army Network Enterprise Technology Command (NETCOM). You will support the creation and publication of technical documentations and manuals. You will support NETCOM in collection and interpretation of technical data or information and coordination of layouts for publication to Army Enterprise programs at various life cycle stages. We are looking to hire a full-time Technical Editor / Writer to support our IT services contract located at Fort Huachuca, AZ.
Provides technical, administrative, and operational leadership to assigned project or tasks.
Microsoft Office 2007 or higher editions
MS Word-Power User
MS Excel-Power User
MS PowerPoint -User
MS Outlook-User
MS Project- User
DoD and DA technical documentation development, parlance, and regulatory guidance.
Working knowledge of Microsoft Visio
Analytical and problem-solving skills, interpersonal relationship skills, demonstrate the ability to communicate verbally and in writing.
Maintains current knowledge of relevant technology as assigned.
Participates in special projects as required
Education
AA/AS or equivalent experience
Qualifications/Certifications
DoD 8570.1-M Certification: None
ITIL 4 Foundation Certification is beneficial, but not required.
Clearance: Secret
3 - 5 years of experience in information technology field
About Our Company:
As a Service Disabled, Veteran Owned Small Business (SDVOSB) we are a provider of Information Technology (IT) professional services, software solutions and professional development training. Our core competencies evolved from leveraging IT enablers for knowledge management with an emphasis on Web Based Knowledge Portals and Portal Services, Server/System Services, SharePoint Development and System Administration and SQL Server Services. Our capabilities have expanded to include software development, technical training support and field support services.
Guiding Principles
Satisfy the customer - "Exceed expectations"
Set the Example - "Be out front"
Be Responsive - "Timing is everything"
Persevere - "Find a way"
Benefits
PTP offers a comprehensive benefits program:
Medical insurance
Dental insurance
Vision insurance
Supplemental benefits (Short Term Disability, Cancer & Accident).
Employer-sponsored Basic Life & AD&D Insurance
Employer-sponsored Long Term Disability
Employer-sponsored Value Adds - FreshBenies
401(k) with matching
Holidays and Annual Leave
10 Paid Holidays
120 hours PTO accrual per year
$56k-74k yearly est. 60d+ ago
Jr Technical Writer (32016)
Idealforce
Technical writer job in Arizona
IDEALFORCE has a CONTRACT position available immediately for a Junior TechnicalWriter to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL CANDIDATES for this position.
Job Description
Seeking a recently graduated (or final semester) TechnicalWriter/ Graphic Designer to provide written and graphical design support in the evolution of a state government department of motor vehicle enterprise software application suite. This position will support the project team with documentation and graphic design materials supporting the project and software solution. As a key member of the project team, the TechnicalWriter/ Graphic Designer will work in an interactive environment with business and technical staff to ensure a high degree of collaboration in support of a successful overall solution. Responsibilities for this role will include compliance against standards and best practices as well as liaising between business users and the software development team.
Qualifications
Qualifications and Education Requirements•
- Strongly prefer recent graduate or student in final semester (less than 2 years' experience)
- Training or experience as technicalwriter for enterprise business applications.
- Training or years of experience as graphical designer in software related projects.
- Demonstrated ability to produce quality documents, text, graphics, and / or presentations in both print and electronic formats.
- Demonstrated ability to author artifacts to communicate effectively utilizing written and visual media.
- Demonstrated ability to organize and manage a diverse, large library of software communications artifacts.
- Extensive experience using industry standard technical writing and graphic design tools such as those available from Microsoft and the Adobe Creative Suite.
- Training or experience developing various types of user documentation including manuals, how-to guides, FAQ's, quick reference cards, WiKi's, etc.
- Training or experience developing graphics for various contexts including printable images, presentation images, logos and icons.
- Training or experience developing graphics for various platforms including web and mobile.
- Nice to have training or experience in authoring and / or editing business, functional and design artifacts in collaboration with business users and the project's design team.
- Nice to have training or experience in authoring and / or editing architectural and technical artifacts in collaboration with the project's software development team.
- Nice to have training or experience working with software trainers in preparing class materials, computer based training, demonstrations, etc.
- Responsible for the consistency and maintainability of all project artifacts for the enterprise.
- Ability to work collaboratively with business stakeholders and software development team.
Additional Information
- "All your information will be kept confidential according to EEO guidelines".
- All candidates who are authorized to work in US are encouraged to apply.
- Most of our positions require Candidate to clear the Background check prior to commencing the assignment.
SOURCER ASSIGNED: Pete Tylor; Email: pete dot tylor at idealforce.com
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
$72k-99k yearly est. 60d+ ago
Source Writer (Quality Assurance)
Arizona Liver Health
Technical writer job in Chandler, AZ
About Us:
Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and generating high-quality clinical data. Our network of multiphase, multitherapeutic research, standard of care, and VEN Centers sites is staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. ALH operates state-of-the-art facilities and programs to meet the evolving needs of clinical research and overall patient treatment.
Role Summary
Arizona Liver Health (ALH) is seeking an experienced Source Writer with a background in QA/QC/Regulatory. As a key member of our team, you will play a crucial role in ensuring the highest standards of scientific excellence. ALH is at the forefront of transformative liver health initiatives and other disease treatments and therapies, dedicated to pioneering research, fostering innovation, and improving patient outcomes. As we embark on groundbreaking clinical trials and research endeavors, we recognize the critical importance of a skilled and knowledgeable workforce. The Source Writer will contribute to driving advancements in health outcomes.
Title: Source Writer (Quality Assurance)
Compensation: $50k - $70k, depending on experience and qualifications
Status: Full-time, Non-exempt
Location: Chandler, AZ, Tucson, AZ, or Remote-US in preferred locations
Preference will be given toward candidates currently located in US states that we are already set up to do business -- this includes Arizona, Texas, Tennessee, Florida, Ohio, and Minnesota).
This role is not open to hire in California, Colorado, New York, New Jersey, Oregon, or Massachusetts.
Essential job functions/duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Extract information from clinical research protocols, consent forms, study manuals, and EDC guidelines to generate study specific source documents in electronic system
Ensure source documents are complete and accurate to ensure high quality data is collected
Ensure appropriate procedure logics are added to all source to alert for study related requirements
Perform QA reviews of subject charts
Perform other duties as assigned
Ensures procedures meet or exceed all relevant institutional, state, and federal requirements for the conduct of clinical research; and ensures clinical research activities are conducted, generated, documented, and reported in compliance with the protocol, Good Clinical Practice (GCP) guidelines, and all other applicable regulatory agencies
Knowledge/Skills/Abilities Required
A thorough understanding of how to extract information from clinical research protocols and study related materials
Experience in building clinical research source documents (either paper or electronic)
Proven knowledge of SOPs, GCPs and local/international regulations
Knowledge of clinical trial process and data management, clinical operations, quality management, and systems applications to support operations
Ability to work independently
Ability to complete study source in a timely manner
High level of critical thinking
Travel requirements:
None
Education, credentials, and/or trainings required:
Associate or Bachelor's degree in healthcare, clinical research management, or related preferred
Experience and training in the conduct of clinical research and basic knowledge of medical terminology.
Experience and training in the conduct of clinical research quality assurance, quality control, regulatory, and compliance)
Benefits and Time Off:
Health, Dental, Vision (with HSA plans and employer contribution)
3 weeks PTO
5 days Sick Time
7 Company holidays + 2 Half-days
401K with 6% company match
Short & Long Term Disability
Educational Assistance
Shared company vehicles for required travel
EEO statement
It is the policy of the Institute for Liver Health DBA Arizona Liver Health and Arizona Clinical Trials to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.
Notice to Staffing Agencies: It is our policy that any and all contact with third party staffing or recruitment vendors come through our Talent Acquisition Team directly. We have an established and preferred network of contracted partners that we engage if and when we deem it necessary. We request that staffing agencies refrain from repeatedly contacting our hiring managers or employees directly. Unsolicited resumes, onsite solicitations, and inquiries will not be considered or responded to. Overly persistent and pushy inquires may also be blocked across our network as spam. Thank you for your understanding and cooperation.
$50k-70k yearly Auto-Apply 4d ago
Technical Writer
Collabera 4.5
Technical writer job in Phoenix, AZ
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Position Details:
Job Title: TechnicalWriter
Location: Phoenix, AZ / Salt Lake City, UT / Ft. Lauderdale, FL
Duration: 5 month (may extend)
Job Description:
• The TechnicalWriter is responsible for driving a seamless Customer Experience through writing clear and consistent Knowledge Management content.
• Write clear, concise final content for internal knowledge management system from draft documents as submitted by Subject Matter Experts from across business units and processes.
Qualifications:
• Experience with Dreamweaver and HTML
Additional Information
To know more or to schedule an interview, Please contact:
Monil Narayan
************
******************************
$59k-79k yearly est. Easy Apply 60d+ ago
Technical Writer
Nammo Defense System
Technical writer job in Mesa, AZ
Job Description
Nammo Defense Systems, Inc., a defense contractor, is the primary USA operation of the Nammo Group (Nammo AS). Nammo Defense Systems Inc. (NDS) develops, manufactures, and supports Shoulder Launched Munitions (SLMs), energetic material solutions such as aircraft emergency escape systems, actuation devices, rocket motors, warheads, and composite solutions including carbon fiber tubes and composite aerospace structures.
JOB OVERVIEW:
With independent judgment and discretion, prepare electronic files for reproduction, file management and digital output using various software applications; support internal and external customer items related to the formatting and publishing of technical documentation; support change management system and be responsible for providing appropriate feedback to internal customers in a timely manner.
How you will be rewarded as our TechnicalWriter:
• Competitive compensation
• Monday-Thursday work week working four 10-hour days (off on Fridays)
• Generous paid time off and Holiday Pay
• Medical, Dental and Vision Insurance
• 401(K), employee assistance programs, health savings account
KEY RESPONSIBILITIES:
• Research, plan, write and revise technical documentation while ensuring adherence to schedule.
• Identifies and implements process and product improvements for technical documents in line with the strategic plan.
• Ensure customer and operator requests and issues are analyzed and satisfactorily responded to the originator.
• Coordinate and define publications with internal and external suppliers.
• Responsible for review, format and registration of NDS documentation.
• Trains and supports NDS personnel on documentation systems and software tools.
• Prepares, maintains, and implements procedures and instructions pertinent to configuration management.
• Coordinates the quality assurance of drawings and documents, which may include the use of graphic programs for esthetic enhancement.
• Interacts with Engineering, Quality Control, Manufacturing Engineering, Production Control, Marketing, Health, Environmental & Safety (HES) and Business Development regarding documentation.
• Interacts with Information Technology for hardware and software problems.
• Interacts with Contract Administrators and Compliance Specialists to support data exchange between 3rd parties.
• Complies with regulatory requirements for export of controlled data and limited rights: ITAR, EAR, DoD, BATF, FAR.
• Ensures security and limited access to proprietary, secret, and other protected documents.
• Ensures document legibility, sustainability, and accessibility to guarantee long term archival and retrieval (LOTAR).
• Other Duties as required.
• Follow standard practices and safety procedures.
• Strictly adhere to all safety policies and procedures to ensure a safe working environment.
SKILLS & QUALIFICATIONS:
Required:
• High School Diploma or GED.
• Minimum of 5+ years proven success in role with similar scope of duties and responsibilities
• Ability to obtain BATF approval to engage in certain explosive operations
Preferred:
• College degree preferred
COMPETENCIES:
• Excellent communication and collaboration skills.
• Ability to observe technical operations with comprehension and generate detailed work instructions.
• Strong problem-solving and critical-thinking abilities.
• Excellent technical and grammatical writing skills.
• Ability to work in fast-paced environments.
• Time management; flexibility to change priorities.
• Strong organizational skills.
• Knowledge of Microsoft Office software (spreadsheet, word processing, presentation, and database), Email and Internet clients, Operating Systems and electronic File Management (MS Windows).
• Leadership or teamwork abilities.
• Knowledge of AS9100D requirements.
WORKING CONDITIONS:
• Full-time On-site position
• This position may require travel on an as-needed basis.
This role may involve working
$55k-78k yearly est. 5d ago
211675 / Technical Writer
Procom Services
Technical writer job in Chandler, AZ
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom's areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Job Description
Researches, analyzes, designs, develops, writes, edits, and publishes documentation for the Workday Human Capital System using effective Business Process Management (BPM) protocol. The scope of work involves documenting business process using Word templates. Quality process documentation involves proper steps, narratives, screen shots, etc.
Qualifications
Strong Word skills and attention to detail. Experience creating and editing process documentation including: flow diagrams (Visio), SIPOC documents and step-by-step text descriptions in Word. Ability to thrive on tight timelines with some ambiguity.
Additional InformationPLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.
$55k-78k yearly est. 60d+ ago
Technical Writer
Lightedge Solutions 3.3
Technical writer job in Phoenix, AZ
LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
We are seeking a TechnicalWriter to create, organize, and maintain internal and external documentation that supports our services, operational processes, and technical training initiatives. This role sits within the Education Services team, which functions as an operations-focused, technical training group. The TechnicalWriter partners closely with Operations, Engineering, Support, Security, Product, and Marketing to transform complex technical information into clear, consistent, and usable materials for audiences with varying levels of technical expertise. The ideal candidate is an investigative communicator-comfortable diving into technical detail, interviewing subject-matter experts, and shaping raw information into polished documentation and training assets that reduce friction, improve operational readiness, and increase organizational alignment. The majority of this role's work is focused on internal operations and training content, with secondary support for customer-facing materials.Responsibilities:
A successful TechnicalWriter will support Lightedge's documentation and training ecosystem by:
Developing and maintaining documentation:
Create and update process documentation, standard operating procedures (SOPs), runbooks, responsibilities matrices, RACI charts, service/process overviews, knowledge base articles, and customer-facing technical content as needed.
Documenting services and operations:
Partner with Engineering, Operations, and Product to document Lightedge services and platforms, including provisioning steps, dependencies, SLAs, escalation paths, monitoring/maintenance expectations, and support workflows.
Supporting technical training development:
Work with the Education Services team to produce content for technical training courses, job aids, onboarding materials, and learning assessments (including materials suitable for SCORM packaging and delivery through an LMS).
Owning documentation standards:
Define and maintain style guides, formatting standards, versioning practices, and review workflows to ensure consistency, traceability, and quality across all documentation assets.
Collaborating with SMEs:
Interview engineers, architects, operations staff, trainers, and support teams to extract accurate information and turn it into digestible written material, diagrams, and process flows.
Translating complexity for different audiences:
Convert deep technical concepts into content tailored to the audience (e.g., NOC/SOC, support staff, implementation teams, partners, or customers) without sacrificing precision or correctness.
Managing documentation tools and repositories:
Administer and improve documentation repositories (e.g., SharePoint, Confluence, ServiceNow Knowledge, LMS), ensuring content is searchable, logically organized, access-controlled, and aligned with Knowledge-Centered Service (KCS) practices where applicable.
Maintaining the documentation lifecycle:
Track and coordinate updates tied to product and service changes, audits, compliance requirements, and operational adjustments; ensure documentation remains in sync with the official service catalog and training curriculum.
Ensuring accuracy and quality:
Review and edit content created by technical teams for clarity, structure, flow, and adherence to established standards; coach contributors on effective documentation practices.
Contributing to cross-team initiatives:
Assist Support, Product, and Marketing teams with technical content needs (such as diagrams, process flows, FAQs, and service descriptions), primarily to ensure technical accuracy and alignment with current services and operations.
Driving continuous improvement:
Identify documentation gaps, duplications, and process pain points; propose and implement improvements that reduce tribal knowledge, shorten time-to-competency, and improve operational efficiency.
Experience:
3-5+ years of experience in Technical Writing, Documentation Management, or a related discipline within a technology-driven organization.
Proven ability to write clearly for both technical and non-technical audiences, translating complex concepts into accessible documentation.
Experience creating structured materials such as SOPs, runbooks, service/product guides, responsibilities matrices, RACIs, process documentation, training manuals, and knowledge base content.
Ability to conduct SME interviews, research technical subjects, analyze diagrams or architectures, and validate accuracy through hands-on review when appropriate.
Strong organizational skills with experience managing documentation repositories, version control, and structured content workflows.
Strong written and verbal communication skills with excellent attention to detail, consistency, and clarity.
Familiarity with cloud, networking, security, or data center technologies is strongly preferred.
Experience with Microsoft 365; familiarity with tools such as Confluence, SharePoint, Visio or other diagramming tools, LMS platforms, and collaboration systems is a plus.
Experience working with operations, support, NOC/SOC, or implementation teams and understanding their documentation and training needs.
Ability to collaborate effectively across departments and manage multiple documentation projects simultaneously in a fast-paced environment.
Experience with ServiceNow Knowledge Management, the KCS framework, and SCORM (including SCORM development or packaging experience) is highly beneficial.
Proven ability to influence without formal authority-driving adherence to documentation standards and timelines across Engineering, Operations, and Support teams.
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
$50k-66k yearly est. Auto-Apply 32d ago
Sr Technical writer
SV Tech Systems 3.9
Technical writer job in Tucson, AZ
SV Tech Systems prides itself in being the leading provider of recruitment and staffing services for a wide range of industries. We provide staffing services to firms throughout the United States and Canada. We attract the best pool of talent with the aim of nurturing sound work ethics and solid values amongst a highly motivated and diverse workforce. We provide world-class technology services by constantly exploring and implementing innovative solutions that drive long-term value to our customers. We believe that success is a measure of performance; therefore, we help customers envision and shape their future around the key drivers of technology, productivity and cost-effectiveness. Our expertise is derived from years of delivering world class IT staffing services to every company from a small start up to the fortune 500. SV Tech is committed to delivering innovation; therefore we collaborate with our clients to help them become high-performance businesses.
Job Description
Title : Sr Technicalwriter
Location : Tucson, AZ
Duration : 12 months
Core responsibilities:
• Create and edit existing templates in the outsourced Email Service Provider tool (Exact Target) and the Intuit IT platform which includes version controlled content management (i.e. Perforce), HTML editing, variable attribute management, and the creation of conditional logic to drive content that aligns with predefined business rules.
• Create and maintain transactional communication (TC) wireframes (content) to use as the input to create and maintain email templates.
• Conduct content development sessions with business stakeholders in order to create customer messaging that fits within the architectural capabilities of the current enterprise communications platform.
• Apply copy/edit expertise to content to ensure concise, clear, and accurate information is consistently communicated to our customers via the ETC platform.
• Work with Privacy, Legal, and Regulatory Compliance teams to ensure all ETC communications are compliant with laws and regulations (domestic and global).
• Identify opportunities for improvements to the Intuit Enterprise Transactional Communications (ETC) platform and drives resulting feature requests through the GES prioritization and execution processes.
• Support content maintenance (Transactional Effort Request Form) requests submitted by the business when content or creative images need to be changed in existing email message types.
• Manage testing of all ETC output in different browsers and devices as required. Provides input to ensure end to end quality is built in and verified prior to release to production.
• Provide backup to other Content Developers and Finance (ETC) Correspondence leads as needed.
• Develop proficiency using Exact Target tools and recommend / implement the best approach to support more complex business needs and global expansion.
• Develop an understanding of systems that trigger communication events well enough to create meaningful and accurate communications to customers in the ETC platform.
• Support emerging communication methods as they evolve as transactional communication mediums. (SMS, Social Media, etc).
Qualifications
ROLES/RESPONSIBILITIES/DUTIES:
Program Management and Execution: Support cross-functional execution of Enterprise Transactional Communication (ETC) system enhancements, from requirements gathering, design and testing to timely, high quality delivery of solutions in accordance with stated business and technical objectives. Executes against all key deliverables within projects and/ or agile scrum teams.
Business Analysis: Drives inclusive process for capture and analysis of business requirements with key internal customers. Working with the business teams, ensure business requirements are understood and clearly documented. Then, working with the engineering teams, quickly assess development feasibility accurately setting internal customer expectations during the requirements gathering phase. Works closely with our Email Service Provider (Exact Target), Product Management, Design, Development and QA teams to accurately scope projects. Negotiates scope effectively to deliver for all three stakeholders.
Compliance and Controls Mgmt: Ensures all improvements are tested and effectively implemented. Also, ensures all processes are executed efficiently and in conjunction with business requirements and timelines. Balances compliance, requests for automation, and process fix opportunities with cost implications, simplification and minimization of customizations and consistently makes the right strategic trade-offs.
Additional Information
Regards,
Praveen,
Technical Recruiter,
830 Stewart DR, Suite # 241 Sunnyvale, CA-94085
Office: **************. |Fax: ************
Email: [email protected] |Web: *********************
Gtalk: [email protected]
*****************************************
$58k-81k yearly est. 60d+ ago
Tableau Report Writer (40078)
Idealforce
Technical writer job in Phoenix, AZ
IDEALFORCE has a CONTRACT position available immediately for a Tableau Report Writer to join our customer in Phoenix, AZ. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering Local Candidates for this role. This is a 3-6 month contract with a potential to go full time.
Job Description
• 3-5 years of previous experience with Tableau Report and Dashboard Authoring, Tableau Server Administration, SQL Server, MS Word, MS Excel - Strong ability to pull complex reports, work with Tableau Server functions, and be an excellent communicator
• Preferred experience with MS Access, SQL Server Integration Services (SSIS) and SQL Server Reporting Services.
Additional Information
THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
$44k-78k yearly est. 60d+ ago
Technical Writer
Collabera 4.5
Technical writer job in Phoenix, AZ
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description:
• Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses.
• May be responsible for coordinating the display of graphics and the production of the document.
• Familiar with standard concepts, practices, and procedures within a particular field.
• Relies on limited experience and judgment to plan and accomplish goals.
• Performs a variety of tasks.
• Works under general supervision; typically reports to a supervisor or manager.
• A certain degree of creativity and latitude is required.
Qualifications
Experience:
• May require a bachelor's degree in a related area and 2-4 years of experience in the field or in a related area.
• Must know HTML and Dreamweaver.
• Fluent in English and Spanish
Additional Information
To schedule an interview please contact:
Vishwas Jaggi
************
How much does a technical writer earn in Tucson, AZ?
The average technical writer in Tucson, AZ earns between $46,000 and $91,000 annually. This compares to the national average technical writer range of $48,000 to $87,000.
Average technical writer salary in Tucson, AZ
$65,000
What are the biggest employers of Technical Writers in Tucson, AZ?
The biggest employers of Technical Writers in Tucson, AZ are: