At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.
Summary: The Maintenance Technician can perform a wide variety of work to ensure that the facilities and equipment are maintained in a safe and effective working condition. Responsibilities include, but are not limited to, performing work in all operational and Facilities areas, depending upon the immediate needs of the department. While Maintenance Technicians may have developed skills in one or more areas, all are expected to be able to perform general maintenance and repair in all areas of assignment, which may include equipment, motor and conveyor repair and maintenance as well as building maintenance including lighting, electrical and plumbing in any of the distribution centers.
Responsibilities
Ability to read and comprehend technical manuals, schematics and blueprints.
Ability to use electrical diagnostic equipment (to include digital and analog meters, and amp meters for AC/DC testing).
Ability to work as a team member by interacting and communicating with co-workers and managers in a collaborative and constructive manner.
Works with Supervisor to mentor/develop team and Tech's in training.
Work with Vendors aligned to facilities.
Ability to multi-task.
Ability to change load wheels on power equipment.
Ability to troubleshoot and repair low and high voltage controls including fuses, relays, wiring.
Maintains building, equipment, shop and storage areas in a clean and orderly condition.
Completes work orders for work performed and includes parts and inventory used.
Document all work order activities to comply with MP2 requirements, providing documented records of the activities performed.
Follow lockout-tag out procedures, confined space procedures, and other safety and environmental procedures and policies as required.
Experience working in maintenance in a distribution center setting.
Building conveyor maintenance experience required.
Qualifications
Qualifications & Experience
Possession of a valid driver's license and a satisfactory driving record.
Prior maintenance experience with forklifts, conveyors, controls, hydraulics, pneumatics and building maintenance.
Electrical experience with high and low voltage, AC and DC.
Ability to lift 70 lbs
Technical school or training desired.
Computer skills navigating email/Microsoft Suite
Knowledge of mechanical and electrical drawings.
Proven track record of strong mechanical and electrical troubleshooting.
Welding skill preferred, but not required.
Multiple shifts and locations available.
Education
Possession of a high school diploma or general equivalency diploma (GED)
Core Competencies
Lead with Curiosity & Humility
Build High Performing Teams for Today & Tomorrow
Influence & Inspire with Vision & Purpose
Observe, Engage & Connect
Strive to Achieve Operational Excellence
Deliver Business Results
Benefits
Bath & Body Works associates are the heart of our business. That's why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:
Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
401k with company match and Associate Stock Purchase program with discount
No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
Tuition reimbursement and scholarship opportunities for post-secondary education programs
40% merchandise discount and gratis that encourages you to come back to your senses!
Visit bbwbenefits.com for more details.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance , Philadelphia Fair Chance Law , San Francisco Fair Chance Ordinance .
We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States. Application window will close when all role(s) are filled.
$47k-65k yearly est. 4d ago
Looking for a job?
Let Zippia find it for you.
Cobot Production Technician
Lincoln Electric 4.6
Technician job in Columbus, OH
Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.
Location: Columbus
Employment Status: Hourly Full-Time
Function: Manufacturing
Pay Range: ($36,103.41 - $54,080)
Target Bonus: 5.0%
Req ID: 27893
Job Responsibilities
Position Summary: As a Cobot Production Technician, you will be responsible to set-up, program and validate various robotic solutions. You will be working with all levels within our organization. This involves being able to successfully maintain aggressive schedules and represent the company favorably. This position offers high levels of independence to the right candidate who demonstrates the desire and ability to self-manage. This is an excellent opportunity to make a difference at the forefront of collaborative robotics.
Position Responsibilities:
Main functions of the job are to use skills to assemble, install, program, test, troubleshoot and repair robotic system and automation.
Perform process troubleshooting and perform machine adjustments to assist the production department with processing of quality parts.
Work well with a team and be prepared to work cross functionally with multiple skilled trade personnel, production personnel, engineers and management.
Deploy automation technology to improve and streamline our manufacturing process, responsible for implementation and project execution.
Streamline the manufacturing process and make it as efficient as possible while still maintaining product quality and adhering to internal protocols and external regulations.
Deploy custom robotics, automation machines and computer vision solutions.
Continually learning and researching new technologies and incorporating them into automated design and robotics, in both a controls and programming capacity.
Providing support for equipment in the field.
Identify, understand, and troubleshoot mechanical and electrical issues. Performing preventive or corrective maintenance on automation systems and components.
Performs special projects as assigned.
Additional job duties as assigned.
Job Requirements
Essential Skills and Experience:
Minimum High School Diploma
2 or more years of experience or equivalent preferred
Operate forklift
Commitment to company values
Education, training, and experience requirements may be modified at the Managements Team's discretion
Environmental Health & Safety (EH&S)
Understand the Company's EHS Policy and how it relates to this job.
Be aware of OSHA & EPA laws and regulations as well as the Company's Plant Rules and Regulations that pertain to this job.
Work in a safe and environmentally friendly manner and observe all company EHS procedures.
Know that the company EHS procedures are located on the ISO drive.
Immediately notify the Supervisor if there is any safety hazard, any equipment not operating correctly, or if there are any questions regarding EHS procedures.
Attend required EHS training
Reporting to this position: no direct reports
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing duties of job, employee is occasionally required to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Repetition with activity; computer work. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: The noise level in the work environment is usually moderate.
ISO-14001: Complies with ISO 14001, and other relevant standards. Support, implement and understand the intent of the EMS policy. Participates with ISO-14001 as required.
AS 9100 w/ ISO 9001: Complies with AS9100 with ISO 9001 quality management system, procedures, and work instructions.
General sign-off: The employee is expected to adhere to all company policies.
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
$36.1k-54.1k yearly 4d ago
Body Shop Technician
Hogan Transportation 4.3
Technician job in Obetz, OH
Hogan Truck Leasing is Hiring!
Seeking Entry Level & Experienced Body Shop Technicians!
Are you currently seeking a new career opportunity? Hogan Truck Leasing is constantly growing and ready to help you succeed!? Take your career to the next level and apply today.
******************
What Does Hogan offer?
Competitive Hourly Wages
Advancement Opportunities
Paid Time Off Upon Hire
Paid Training & ASE Reimbursement / Incentives
Excellent Benefits including 401(k) Match, Medical, Dental, Life Insurance and an Employee Assistance Program.
Qualifications:
Dedication to Excellence
Goal Driven
Team Oriented
Desire to Succeed
Mechanical Aptitude
Hogan's dedicated maintenance professionals are a vital part of our continued success for over 100 years! We provide our team with state-of-the-art equipment and tools to guarantee their success. The progression opportunities within the organization are limited only to your desire to succeed!
See why our technicians chose Hogan and continue to grow within the company!
$36k-48k yearly est. 1d ago
Technical Sourcing Engineer
JMI Recruiting Services, LLC
Remote technician job
We are currently assisting our client, an industrial manufacturer, with a Technical Sourcing Engineering search in the Cleveland, OH area.
offers a hybrid work model, providing the flexibility to work from home.
Responsibilities:
Cost Savings Leadership: The Sourcing Engineer drives engineering initiatives aimed at reducing costs in design, supplier processes, and value engineering (VAVE).
Procurement Efficiency: Focuses on identifying and implementing strategies to lower procurement costs while ensuring quality and efficiency in the supply chain.
Liaison Role: Acts as a bridge between engineering, sourcing, and suppliers to align on technical specifications, pricing, lead times, and terms.
Support for NPD: Collaborates with the NPD Sourcing Manager on procurement discussions related to design engineering, supplier selection, cost negotiation, and product launches.
Alternative Sourcing: Leads efforts to find alternative sourcing options for obsolete or single-sourced materials, enhancing production support and supplier relationships.
Requirements:
Extensive experience in Technical Purchasing, sourcing, or related fields.
Bachelor's degree in engineering or a related discipline from an accredited university.
Familiarity with ERP systems, enhancing procurement and sourcing efficiency
Additional Information:
All information will be kept strictly confidential
Applications will not be considered without a Resume/Curriculum Vitae which includes contact information
Who we are:
• JMI Recruiting Services is a third party search firm that strategically partners with our clients to recruit exceptional talent nationwide. Our customers include Fortune 500, private equity firms, and privately held companies. With our proven process, excellent track record, and willingness to outwork the competition, we consistently deliver quantifiable results.
$44k-79k yearly est. 1d ago
Entry Level Field Service Engineer - HVAC
Delta Electronics Americas 3.9
Technician job in Columbus, OH
Who we are:
Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure.
About the role:
The Cooling Field Service Engineer is responsible for commissioning, maintenance, troubleshooting, and repairing cooling systems in the data center. The role involves traveling to client sites, ensuring equipment operates efficiently, and delivering high-quality service to maximize customer satisfaction.
Key responsibilities:
Commission, inspect, and service cooling systems and related equipment.
Perform routine preventive maintenance, testing, and calibration of cooling systems.
Diagnose mechanical, electrical, and control issues; carry out necessary repairs and adjustments.
Respond to customer service calls, provide on-site technical solutions, and ensure timely resolution of issues.
Provide technical training and support to clients on system operation and best practices.
Maintain accurate service records, documentation, and reports.
Collaborate with engineering and product teams to provide feedback for product improvements.
Ensure compliance with safety regulations, environmental standards, and company policies.
Manage spare parts, tools, and equipment efficiently.
Support continuous improvement initiatives and uphold high service quality standards.
Minium Qualifications:
Bachelor's degree or diploma in Mechanical Engineering, Electrical Engineering, Refrigeration, HVAC Technology, or related field.
Proven experience in servicing HVAC/refrigeration/cooling systems.
Strong knowledge of thermodynamics, fluid mechanics, and control systems.
Ability to read and interpret technical drawings, wiring diagrams, and service manuals.
Proficient in troubleshooting and repairing mechanical and electrical components.
Good communication and customer service skills.
Willingness to travel frequently and work independently.
Certification in HVAC/R or relevant trade license (preferred). Familiarity with industry standards (ASHRAE, EPA, F-Gas, etc.) is a plus.
Working Condition:
Frequent travel to customer sites (regional/national).
On-call availability for emergency support.
Exposure to mechanical, electrical, and environmental hazards (with required PPE provided).
Degree/diploma in Mechanical Engineering, Electrical Engineering, HVAC Technology, or related field.
Hands-on experience in servicing cooling products (HVAC, refrigeration, chillers, cooling towers, or similar equipment).
Strong knowledge of thermodynamics, refrigeration cycles, and control systems.
Ability to read and interpret mechanical/electrical drawings and technical manuals.
Excellent troubleshooting and problem-solving skills.
Strong communication and customer service orientation.
Willingness to travel frequently and work independently.
HVAC/R certification, EPA/F-Gas license, or equivalent (preferred).
Benefit at Delta Electronics Americas: Life at Delta
EEO Statement:
Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.
Actual pay will depend on factors such as location, skills, experience, market conditions, and business needs. This role may also be eligible for incentive pay, subject to the terms of the applicable plan. Eligible employees receive company-provided benefits in accordance with plan terms and eligibility requirements. Benefits include health coverage, wellness resources, retirement savings plan, paid time off, and other company sponsored programs; parental leave is provided in accordance with applicable law.
$58k-79k yearly est. 4d ago
Field Service Technician
R.A Jones, a Coesia Company 3.9
Remote technician job
About R.A. Jones and Coesia
R.A Jones, headquartered in Covington, KY, is a global leader in the design and manufacturing of primary and secondary packaging machinery for the beverage, chemicals, food, pharma & healthcare, and industrial goods industries. R.A Jones offers an extensive portfolio of solutions for applications in aerosol filling, cartoning and box filling, chub packing, cup filling, pouching and modified atmosphere packaging. R.A Jones is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.
Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022 and over 8,000 employees.
About the Role
We are seeking highly skilled electro-mechanical individuals who will be able to perform on-site and telephone support, training, and repair service for R.A Jones customers.This individual will perform field service functions for manufactured equipment and any equipment sold with a warranty. Service work may include, but not limited to, troubleshooting electrical and mechanical systems, PLC programming, wiring, circuit analysis, routine maintenance, repairs, modifications, machine setup, or training of customer personnel.
What You Need to Be Successful
Proficient in field service for major food and filling machines with a strong working knowledge of electrical and mechanical systems.
Diagnose and repair electrical control systems, including PLCs, HMIs, and motor control circuits.
Install and configure sensors, actuators, and other electrical components as required.
Start-up of machines in customer plants, ensuring all electro-mechanical components are properly configured.
Training customer personnel to properly operate and maintain machines with an emphasis on electrical troubleshooting and system integration.
Assistance to customers when there is an electrical or mechanical breakdown.
Performance of contracted or periodic maintenance of machines, including electrical diagnostics and calibration.
Attainment of a working knowledge of all assigned equipment in the field.
Customer check-out demonstrations at Packaging Technologies prior to machine shipments.
Train customer personnel to properly operate and maintain equipment (Formal & Informal).
Contact customers to maintain service and equipment needs.
Assists parts department in determining part numbers as needed by customer.
Advises customers of the latest electrical upgrades for their machines, including preventative maintenance programs and training opportunities.
Assist with customers for assistance with technical troubleshooting involving electrical and mechanical systems.
Support training for new service personnel, focusing on electrical troubleshooting skills.
Recommend equipment changes to engineering and represent customer service and engineering departments in the field.
Performs all other duties as assigned.
What You Need to Be Successful
Strong understanding of electrical systems, PLC programming, and troubleshooting with excellent communication and teamwork skills.
Customer-focused problem solver with a proactive and adaptable mindset.
Technical training in electro-mechanical technology or relevant experience.
Proficiency in electrical and mechanical equipment, Microsoft Office, and effective communication.
Ability to travel extensively (75-80%) in the U.S. and internationally on short notice.
Our Offer
Coesia North America offers a competitive benefit package which includes, among other things:
401K offering 6% company match with no vesting period.
Flexible remote work offering.
8-weeks paid parental leave.
Multiple health benefit & insurance options.
PTO, sick time, and 12 observed calendar holidays.
Company paid short-term disability (80% wager placement) & long-term disability.
HSA company contribution for individual & employer family coverage.
Coesia is an equal opportunity employer and embraces diversity and inclusion.
$45k-67k yearly est. 4d ago
Operations Technician
Brooksource 4.1
Technician job in Hilliard, OH
Data Center Engineering Operations Technician
Hilliard, OH
Contract-Hire
Brooksource is seeking a highly motivated and detail-oriented Data Center Technical Operations Engineer to join our world-class infrastructure team. In this role, you will be responsible for the day-to-day operations and maintenance of critical data center infrastructure, ensuring the highest levels of availability, performance, and efficiency.
Key Responsibilities
Lead and manage on-site shift technicians, senior technicians, subcontractors, and vendors.
Ensure all work is performed in accordance with established safety and operational procedures.
Monitor and report on facility performance metrics and benchmarks.
Operate and maintain critical systems including switchgear, generators, UPS, chillers, cooling towers, and more.
Collaborate with IT and business leaders to manage capacity and optimize facility performance.
Support emergency response efforts and routine maintenance activities.
Assist in the design and build-out of new data center facilities.
Contribute to projects aimed at improving facility efficiency.
Manage inventory and assets.
Participate in recruiting and onboarding efforts.
Deliver exceptional service and ensure customer expectations are consistently met.
Basic Qualifications
Bachelor's Degree or Technical (Military/Trade School) Degree.
0-2 years of relevant work experience.
0-2 years of management or supervisory experience.
Strong verbal and written communication skills.
Excellent leadership, organizational, and problem-solving abilities.
High attention to detail and ability to prioritize in a fast-paced environment.
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with
$31k-41k yearly est. 3d ago
Refrigeration Technician
Getgo CafÉ + Market
Technician job in Hilliard, OH
Essential Functions Maintains working climate by installing, repairing, and servicing refrigeration, and air conditioning systems. Restoring and repairing faulty or inoperative refrigeration and HVAC systems and associated equipment. Ability to diagnose mechanical and electrical problems both inside and outside of equipment. Have a working knowledge of how to replace any parts of the system of a Refrigeration or HVAC unit; Inspecting refrigeration and HVAC systems and equipment. Ability to weld and solder copper and steel tubing. Complies with local, state, and federal codes and standards. Maintains refrigeration and HVAC maintenance by ensuring that required parts and equipment are available. Performs scheduled preventative maintenance on all HVAC and refrigeration equipment to include filter changes and regular cleaning. Maintains a safe and clean work environment by complying with procedures, rules, and regulations. Maintains a professional and technical knowledge by attending educational workshops and safety training classes; reviewing professional publications. Contributes to team effort by accomplishing related results as needed. Maintains safe and clean work environment by complying with Circle K and OSHA procedures, rules, and regulations. Partners with Circle K Supervisors to facilitate repairs without-sourced vendors. Facilitates repairs by contacting vendors for materials and parts. Maintains continuity among work teams by documenting and communicating actions, irregularities and continuing needs. Participates in training classes for existing and new equipment. Contributes to team effort by accomplishing related tasks as needed. Ensures a safe working environment exists for employees and customers. Increases professional and technical knowledge by attending educational workshops; reading professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing Financial and Key Result Area targets pursuant to Company plan guidelines.
Qualifications
Combination of experience and education that meet the minimum requirements may be substituted.
Physical Requirements
2 years of experience or more preferred.
The Physical Demands Described Here Are Representative Of Those That Must Be Met By An Employee To Successfully Perform The Essential Functions Of This Job. Reasonable Accommodations May Be Made To Enable Individuals With Disabilities To Perform The Essential Functions. Complete Physical Activity Inventory Of The Position Includes
Sit for long periods of time.
Operate computer keyboard and mouse for data entry.
View computer monitor
Hear and speak via telephone.
Reach forward and/or overhead
Occasionally lift up to 20 pounds
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
$42k-73k yearly est. 1d ago
ATV / Motorsport Test Technician
Advantage Technical
Technician job in Raymond, OH
ATV / Motorsport Test Technician - Raymond, OH
Support Research Team with communication, coordination, planning, and instrumentation of data equipment to customer vehicles.
Installing data equipment onto customer vehicles, with the ability to troubleshoot as needed.
Communicating with customers: Email and phone calls, to establish interest and availability.
Coordinating visits with customers to install data equipment. Aligning multiple customers for one trip.
Create trip itineraries to booking flights, hotels, rental cars, and arranging all logistics for customer visits.
Additional:
Ride/drive ATVs and SxSs at closed test courses and public/private areas.
Perform vehicle testing per outlined test procedures and requirements.
Assemble and disassemble complete vehicles using engineering drawings, service manuals, and communicate with engineering staff.
Perform vehicle maintenance/inspections/basic diagnostics.
Be attentive to detail during testing and identify concerns/problems as they arise.
Communicate/document concerns with project leaders, utilizing a high level of detail and a clear understanding of the situation/problem.
Perform vehicle tear down for part confirmation and sub-component section evaluations.
Maintain a clean, organized, and safe working environment.
$33k-52k yearly est. 1d ago
Test Technician
TPI Global Solutions 4.6
Technician job in Delaware, OH
Job Title: Test Technician
12 months+ Contract
Must assess product evaluation against NEC and UL/CSA standards. Review order write-ups, operate components, ensure product quality, work with other areas to ensure quality, and verify units to meet agency approvals.
· Performs experience testing and troubleshoots power conversion equipment prior to shipment.
· Conducts test following specific test procedures by using measuring instruments and computer test programs
· Documents test results with appropriate information in a complete manner
· Uses measuring instruments, assorted related tools, and computer test program accurately. Work with Test and Manufacturing Engineers on test equipment development. Coordinate the development and modifications of test work instructions.
· Reads and interprets specific test procedures to properly perform and document test results
· Performs tests to measure strength, durability and maintainability as required
· Collects test data and prepares reports detailing results
· Installs, diagnoses, services and repairs electrical equipment prior to shipment of finished product. Configure and connect system equipment (switchgear, SCCT cabinets, and power ties), and perform preliminary inspection and tests.
· Applies knowledge and ability to use hand tools and operate test equipment according to established procedures
· Reads and understands wiring diagrams to trace electrical circuits and ensure proper operation according to engineered specifications. Makes repairs as needed in circuitry.
· Examines electrical equipment during operating cycles to detect excess vibration, overheating, fluid leaks, and loose, noisy or non-functioning parts. Repairs any problems found to be non-conforming to engineered specification
· Replaces defective parts
· Performs other “fixes” found to ensure the unit is operational at time of shipment
Skills:
· Beginning level of computer skills with knowledge of MS office products such as Word and Excel
· Ability to read and comprehend simple instructions, write short correspondence and effectively present information to others in English
· Should be knowledgeable in the use of the following equipment: hypot tester, multi meters, wave and power analyzer, and oscilloscope.
· Must be able to read electrical and mechanical blueprints.
Education:
· Associate's degree in electrical/mechanical engineering OR
· Equivalent training from two-year technical school with emphasis in electrical applications OR
· Combined knowledge and experience to equal two years
$39k-55k yearly est. 3d ago
Datacenter Technician
Teceze
Technician job in New Albany, OH
The Datacenter FieldOps team is responsible for supporting all production network cabling in the Datacenter. This global team offers a unique career opportunity to work with the latest network technologies and talented engineers solving complex problems in the industry.
Job Duties and Responsibilities
Loopback Testing and Circuit Audits: Techs will perform loopback testing and circuit audits as per the project requirements.
Loopback Testing Scope of Work:
Identify all network circuits that require loopback testing
Set up test equipment to simulate traffic on each circuit
Perform loopback testing on each identified circuit
Isolate and troubleshoot any faults or issues detected during loopback testing
Document all test results, including any faults or issues found
Circuit Audits Scope of Work:
Conduct a physical inspection of all network circuits
Verify that all network devices are properly configured and connected to the correct circuits
Test the signal quality of each circuit
Document all audit findings, including any discrepancies or issues found
Remediate any issues found during the audit
Overtime and Weekend Work: Overtime and weekend work will be available for all techs, as needed.
Safety Briefings: Conduct regular safety briefings to ensure techs are aware of potential hazards and follow safety protocols.
Physical and Mental Requirements
Self-motivated, positive, professional, and proactive in process improvements.
Promote company culture and mission.
Proficient with required tools.
Act as company liaison with customer representatives.
Ability to work at heights, off ladders, in confined spaces.
Lift up to 50 pounds and move up to 75 pounds.
Good color vision, ability to read small print, and recognize audible signals.
Skill Requirements
Preferred in testing and troubleshooting MMF & SMF systems (OTDR & PMLS).
Preferred 1-3 years of fiber experience.
Preferred data center installation experience.
Preferred mechanical and fusion splice experience.
Preferred OSP / confined space entry experience (splicing).
Proficient with trade tools including screwdrivers, torpedo level, tape measure, snips, pliers, hammer, wrench set, cable stripper, flashlight, gloves, punch tool, tone set, crimp tool, and Krone/3M/BIX tools.
$28k-45k yearly est. 4d ago
Alarm Technician
F.E. Moran Group of Companies 4.0
Technician job in Columbus, OH
Is this you?
You are driven to use your knowledge, skills, and work ethic to make a difference, saving both lives and property
You have a passion for delivering top-notch customer service
You thrive in a fast-paced work environment, always up for learning something new
If yes, then bring your talent and skills to F.E. Moran Fire Protection!
We have an exciting opportunity in Columbus, OH for an experienced Fire Alarm Technician. As our company continues to expand, we want you to grow and develop with us!
You Are:
KNOWLEDGEABLE: High school diploma or equivalent; previous Fire Alarm Technician, Security Technician or other electronic systems experience; Understanding of NFPA standards, International Building and Fire Codes, Accessibility Codes, and state and locally adopted life safety codes
TECHNICAL: Proficient in the application of Basic Electronic Theory and in the use of a digital multimeter; Ability to read and understand blueprints, schematics, and datasheets; Experience in troubleshooting, repair, and maintenance of fire alarm and other electronic systems preferred; Intermediate MS Office and Excel skills
A SELF-STARTER: Learn quickly and use your resources to be successful in your role
ANALYTICAL: Ability to read and understand technical information, analyze, think critically, and problem-solve
FLEXIBLE: Travel to client sites regularly; Apply technical skills across multiple system types and disciplines, including fire alarm, intrusion, CCTV, access control, and structured cabling
What You'll Do:
SERVICE & INSTALL: Assemble control panels and build system programs; Install low voltage cabling and electronic system components; Troubleshoot systems to the component level to identify equipment necessary for repairs; Inspect and test fire alarm and other electronic systems
KEEP TO CODE: Ensure that projects are compliant with local, state, federal, and district codes, regulations, and specifications; Complete required documentation accurately and in a timely fashion
PUT SAFETY FIRST: Adhere to OSHA, customer, and safety protocols while on site; utilize safety best practices when lifting, moving, or pushing heavy materials and while climbing, balancing, and maneuvering on the job site
COMMUNICATE: Provide thorough and timely information to clients; Communicate status of work orders to supervisors and other office staff
COLLABORATE: Coordinate with project Foreman and other trades to complete projects and work orders efficiently; Maintain positive working relationships with field and office staff
What We Offer:
TOTAL REWARDS: Competitive salary and benefits package, including medical, dental, and vision; life and disability insurance; paid time off; and 401(k) retirement savings plan with discretionary company match
DEVELOPMENT: Opportunities to learn, develop, and enhance your skills and abilities
WORK ENVIRONMENT: Professional, engaging, supportive, and rewarding
TEAM: Play an integral role in a knowledgeable and high achieving group of professionals
Who We Are:
The F.E. Moran Group of Companies is comprised of seven specialized businesses offering a full spectrum of HVAC, Mechanical Services, Fire Protection, Special Hazard Systems, Plumbing, Refrigeration, and Industrial Piping Services across virtually every market. We are a single-source contractor working seamlessly to consolidate resources and deliver outstanding construction and service solutions, regardless of size, scope, complexity, or location…
We save lives, protect property, and create healthy environments.
Interested? Apply Now!
Candidates must be at least 21 years of age to be eligible for positions that require participation in the company's fleet program. This is a requirement for roles involving the operation of company vehicles.
At F.E. Moran Group of Companies, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a specific need that requires accommodation, please advise a member of the Talent Acquisition team by contacting us at *******************.
$34k-43k yearly est. 3d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technician job in Columbus, OH
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$29k-40k yearly est. 8d ago
Lead Service Technician
Elevated 3.8
Technician job in Columbus, OH
What to Expect:
The Lead Service Technician is responsible for providing technical direction and assistance to elevator personnel in servicing elevators, escalators, and other vertical transportation.
Duties/Responsibilities:
Assists in training elevator technician staff.
Supports company safety program, which includes performing safety audits when necessary and stressing the importance of safety to all employees.
Visits job sites and performs quality audits to ensure the work is being completed efficiently.
Identifies issues that could potentially affect the overall reliability of the customer's equipment.
Works with branch manager to address customer's needs.
Maintains up-to-date knowledge of all federal, state, and local elevator industry code requirements.
Maintains strong familiarity of industry products by reviewing equipment updates and supplier goods.
Assists in conducting inspection of elevators and related devices to ensure their effective and efficient operation and conformance to safety regulations and OSHA requirements.
Performs other duties as assigned
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
Attributes:
Ability to read and interpret technical drawings & manuals
Organized with attention to detail
Good communication skills & ability to work well with others
Ability to work in a fast-paced and stressful environment
Good troubleshooting skills
Ability to learn quickly
Excellent time-management skills
Requirements:
High school diploma or equivalent
At least five years of elevator service experience required
Elevator mechanic license
Valid driver's license and safe driving record
Physical Requirements:
Able to bend, stretch, push, pull, and move as needed to reach, clean, and service elevators
Must be able to visually inspect elevators
Must be able to lift up to 50 pounds
Prolonged periods of standing and walking
Valid driver's license and safe driving record
EFS is proud to be an Equal Opportunity Employer
$80k-115k yearly est. 5d ago
Global Tech - Service Management Lead
Pernod Ricard 4.8
Remote technician job
Want to join a fast-moving company, work among convivial teams, and take part in shaping the future of the Wine & Spirits industry with cutting-edge technology? Join Pernod Ricard's Global Tech team and embark on a transformative journey aiming to support our business ambitions with valuable Tech products and services. Our global Tech team operates in an agile manner within a dynamic product organization. This is your chance to thrive in a collaborative environment, grow through upskilling and continuous development, and play a direct role in shaping the path for our industry.
Ready to make a Tech impact? Pernod Ricard is looking for a Global Service Management Lead to define, implement and govern world-class ITIL-based service management processes, ensuring excellent delivery and continuous improvement across global Tech services.
From our HQ in central Paris, connect with our experts located across the world, and start an exciting journey with international opportunities.
Your key missions:
You will:
* Lead the implementation, evolution, and governance of ITIL-aligned processes (incident, request, change, problem, service catalog, etc.) across Pernod Ricard's global Tech ecosystem.
* Oversee the performance of service management rituals and tools (e.g., ServiceNow, Power BI, JIRA), ensuring data-driven insights and continuous service improvement.
* Act as a key escalation point for major incidents and service disruptions, leading global crisis cells and driving swift resolution and communication.
* Guide the effective integration of service management with agile product teams, aligning ITSM processes with product delivery models.
* Lead a team of Service Managers and Coordinators, ensuring capability development and high-quality service governance across internal and external partners.
If you recognize yourself in the description below, don't wait to apply!
* You bring deep expertise in IT Service Management, with strong working knowledge of ITIL (certification preferred) and experience in managing enterprise-level ITSM processes.
* You are familiar with service management platforms like ServiceNow, reporting tools like Power BI, and complementary tools (JIRA, Confluence…).
* You have experience managing global teams and working with external service providers in a complex, federated IT environment.
* You possess strong communication and stakeholder management skills, especially when interfacing with senior Tech leadership and business units.
* You are comfortable working in a fast-paced environment, with a continuous improvement mindset and a proactive approach to risk and incident management.
* Experience in SAP landscapes, cybersecurity, and agile/product operating models is a plus.
Wait, there's more…
We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events…
Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies.
Job Posting End Date:
Target Hire Date:
2026-04-01
Target End Date:
$65k-101k yearly est. Auto-Apply 36d ago
Lead Service Technician
Elevated Facility Services Group
Technician job in Columbus, OH
What to Expect: The Lead Service Technician is responsible for providing technical direction and assistance to elevator personnel in servicing elevators, escalators, and other vertical transportation. Duties/Responsibilities: * Assists in training elevator technician staff.
* Supports company safety program, which includes performing safety audits when necessary and stressing the importance of safety to all employees.
* Visits job sites and performs quality audits to ensure the work is being completed efficiently.
* Identifies issues that could potentially affect the overall reliability of the customer's equipment.
* Works with branch manager to address customer's needs.
* Maintains up-to-date knowledge of all federal, state, and local elevator industry code requirements.
* Maintains strong familiarity of industry products by reviewing equipment updates and supplier goods.
* Assists in conducting inspection of elevators and related devices to ensure their effective and efficient operation and conformance to safety regulations and OSHA requirements.
* Performs other duties as assigned
* Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
Attributes:
* Ability to read and interpret technical drawings & manuals
* Organized with attention to detail
* Good communication skills & ability to work well with others
* Ability to work in a fast-paced and stressful environment
* Good troubleshooting skills
* Ability to learn quickly
* Excellent time-management skills
Requirements:
* High school diploma or equivalent
* At least five years of elevator service experience required
* Elevator mechanic license
* Valid driver's license and safe driving record
Physical Requirements:
* Able to bend, stretch, push, pull, and move as needed to reach, clean, and service elevators
* Must be able to visually inspect elevators
* Must be able to lift up to 50 pounds
* Prolonged periods of standing and walking
* Valid driver's license and safe driving record
EFS is proud to be an Equal Opportunity Employer
SOLV Energy is an engineering, procurement, construction (EPC) and solar services provider for utility solar, high voltage substation and energy storage markets across North America.
The Technical Service Technician level 3 is responsible for supporting PV corrective maintenance and repairs, on SE projects as well as supporting third party repairs and repowers with technical support and oversight.
This role is remote with travel to job sites required as needed. Specific location details and expectations will be discussed during the interview process.
:
*This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned
Position Responsibilities and Duties:
Stresses the importance that safety is the most important function, ensuring that all employees follow safe practices while working
Perform site testing, maintenance, repair, troubleshooting and energized electrical work strictly adhering to company and industry safety standards
Skilled with cable splicing and MV terminations
Ensure a safe working environment through strict adherence to and enforcement of company and industry safety standards
Understand, follow and communicate safety regulations and work procedures
Prepare timely and accurate documentation and required reports
Complete other responsibilities as assigned
Ability to manage a crew which may consist of temp employees (safety, job task, hours, QAQC, etc.)
Complete a job with the assistance of Technicians and Trainees
Able to work on various jobs simultaneously
Communicate effectively with teammates and onsite SE technicians
Uphold diversity and inclusion as an unconscious part of SOLV Energy culture.
Objectives or Goals to Measure Performance:
Adherence to Company policies and procedures
Excellent attendance and punctuality
Understanding of and adherence to safety and quality procedures and practices
Customer/Client satisfaction
Improved personal professional growth and education
Staff development and training
Positive project team attitude
Minimum Skills or Experience Requirements:
High School Diploma or General Equivalency Diploma (GED) or equivalent
Ability to travel 80% of time
Valid NFPA 70e Safety Training certification or equivalent
Demonstrated ability to recognize work hazards and mitigate using proper tools and procedures
Demonstrated ability to work alone and safety under any conditions
Ability to troubleshoot network and telemetry issues including fiber optic cables
Ability to read and understand electrical schematics and symbols
Ability to identify and isolate an energized electrical source to create a safe working condition
Effective computer operation skills
Effective verbal and written English language communication skills
Effective organizational skills
Ability to provide estimates and project bids (such as materials, manpower hours, and timelines)
Ability to evaluate failures and provide detailed list for estimates and reports
Ability to work at remote locations in extreme weather conditions (heat, cold, inclement weather)
Ability to work on an “on call” basis (may include weekends or after-hours situations)
Valid driver's license, satisfactory driving record and ability to operate company vehicle
Confined Space - Entrant/Attendant/Supervisor
CPR/First Aid training
Be able to pass SE safety second training and if possible, substation switch person training
Equipment operator training and certifications
Basic metal fabrication skills
Job Safety Analysis
Electrical Testing Standard Operating Procedures
Knowledge of the operation and selection of the following equipment, as well as use a computer to do the following tests:
Ground Fault locator
Fiber optic testers
Advanced skill sets such as:
Fiber optic splicing kits (OTDR)
Welding and metal fabrication
MV cable splices and terminations
Large crew management skills
TDR testing
Other to be discussed
IV Curve tracer
IR Camera and thermography
Various cable crimping tools such as String wire and Feeder wire crimpers and termination requirements
Digital Multimeter (1500V)
1kV Megger
Huck tools for tracker repairs and installation
5/10KV Megger
Oil Test Set
SOLV Energy Is an Equal Opportunity Employer
At SOLV Energy we celebrate the power of our differences. We are committed to building diverse, equitable, and inclusive workplaces that improve our communities. SOLV Energy prohibits discrimination and harassment of any kind against an employee or applicant based on race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, or ethnicity, mental or physical disability, veteran status, parental status, or any other characteristic protected by law.
Benefits:
Employees (and their families) are eligible for medical, dental, vision, basic life and disability insurance. Employees can enroll in our company's 401(k) plan and are provided vacation, sick and holiday pay.
Compensation Range:
$30.85 - $38.56
Pay Rate Type:
Salary
SOLV Energy does not accept unsolicited candidate introductions, referrals or resumes from third-party recruiters or staffing agencies. We require all third-party recruiters to communicate exclusively with our internal talent acquisition team. SOLV Energy will not pay a placement fee to any third-party recruiter or agency that has not coordinated their recruiting activity with the appropriate member of our internal talent acquisition team.
In addition, candidate introductions or resumes can only be submitted to our internal talent acquisition recruiting team if a signed vendor agreement is already on file and the third-party recruiter or agency has received formal instructions from our internal talent acquisition team to submit candidates for a particular job posting.
Any unsolicited candidate introductions, referrals or resumes sent by third-party recruiters to SOLV Energy or directly to any of our employees, or received through our website or career portal, will be considered property of SOLV Energy and will not be eligible for a placement fee. In the event a third-party recruiter submits a resume or refers a candidate without a previously signed vendor agreement, SOLV Energy explicitly reserves the right to pursue and hire the candidate(s) without financial liability to such third-party recruiter.
Job Number: J12357
If you're interested in a meaningful career with a brighter future, join the SOLV Energy Team.
$30.9-38.6 hourly Auto-Apply 5d ago
ZTD Global IT Service Management Lead
Zoetis 4.9
Remote technician job
We are seeking an experienced and visionary ITSM Leader to establish and own the process and governance of a consistent IT Service Management (ITSM) practice across our ZTD organization. This is a pivotal role for our org, which is in the early stages of ITSM maturity, with each function currently operating its own process. The Global ITSM Leader will design, implement, and govern a consistent, organization-wide approach to incident, change, release, and configuration management-with an initial focus on a consistent major incident management.
Success for this role includes (1) creating a single, consistent ITSM process that is adopted across the technology organization, (2) establishing a major incident management is standardized, with clear roles, escalation paths, and reporting (3) ensuring process adherence is measurable, with regular reporting and actionable insights, (4) continuous improvement is embedded with ongoing feedback, training, and process optimization, and (5) stakeholders are engaged and empowered, with a shared commitment to service excellence.
POSITION RESPONSIBILITIES
ITSM Process Ownership & Design
Develop, implement, and continuously improve a unified ITSM process framework for incident, change, release, and configuration management.
Lead the design and rollout of a single, robust major incident management process across all technology functions.
Ensure processes are documented, scalable, and aligned with industry best practices (e.g., ITIL).
Governance & Compliance
Establish and maintain governance structures to ensure process adherence and accountability.
Define and monitor key performance indicators (KPIs) and metrics to measure process effectiveness, compliance, and improvement.
Regularly assess process maturity, identify gaps, and drive initiatives for continuous improvement.
Stakeholder Engagement & Change Management
Collaborate with technology leaders and teams to ensure buy-in and adoption of standardized ITSM processes.
Facilitate training, workshops, and communications to promote process understanding and engagement.
Act as a change agent, championing a culture of process excellence and service management.
Reporting & Communication
Provide regular reporting on process adherence, major incident trends, and improvement initiatives to senior leadership.
Communicate process changes, updates, and best practices across the organization.
EDUCATION AND EXPERIENCE
Bachelor's or master's degree in computer science, Business Administration, or other related field or equivalent work experience.
8+ years' experience in working with ITSM and ITIL frameworks
TECHNICAL SKILLS REQUIREMENTS
Proven experience leading ITSM initiatives in a complex, multi-functional technology environment.
Deep understanding of ITSM frameworks (ITIL certification preferred).
Strong process design, implementation, and governance skills.
Demonstrated ability to drive change and influence stakeholders at all levels.
Experience with ITSM tools/platforms (e.g., ServiceNow, Jira Service Management).
Excellent communication, facilitation, and interpersonal skills.
Analytical mindset with experience defining and tracking KPIs.
The US base salary range for this full-time position is $126,000.00 - $205,000.00. Our salary ranges are
determined by role, level, and location. The range displayed on each job posting reflects the base pay target range
for new hire salaries for the position. Within the range, individual pay is determined by work location and additional
factors, including job-related skills, experience, and relevant education or training.
This position is also eligible for short-term incentive compensation
This position is also eligible for long-term incentives
In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional
and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning
on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.
Visit zoetisbenefits.com to learn more.
Full time RegularColleague
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at ********************************** to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
$126k-205k yearly Auto-Apply 50d ago
Service Operations IT Lead
Ohiohealth 4.3
Technician job in Columbus, OH
**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
** Summary:**
This role emphasizes customer-focused end user support and issue resolution, aiming for successful outcomes while minimizing the customers' effort.
The Service Operations IT Lead serves as the single point of contact for unresolved customer issues that require escalation. This person triages escalations and coordinates with the service management team to engage cross functional resources (Service Desk, Field Services, Infrastructure, Application Support, Clinical Informatics, Vendors) and tracks the case to resolution-restoring customer trust while driving root cause analysis and process improvements to reduce future escalations. This role blends customer advocacy, incident management, and light technical coordination in a healthcare IT environment, where reliability, safety, and compliance are critical.
The Service Operations Lead also acts as the provider and recipient of key information that needs to be communicated between several cross functional groups ensuring proactive information sharing and timely reaction to information received within the IT portfolio.
**Responsibilities And Duties:**
50% - Customer Service
The Service Operations Lead will be an ambassador for IT Service and work to develop trusted relationships with customers while focused on:
Customer Escalations and Follow-Up (Highest Priority)
Work with leadership to prioritize based on patient care impact/severity.
Act as the escalation point for unresolved technical issues from Tier 1 and above teams.
Motivate Investigation into complex customer concerns in collaboration with Service Management, Tier 1, and Tier 2 teams.
Identify the right technical teams (e.g., network, endpoint, apps, EMR analysts, vendor support) and coordinate actions, ensuring SLA compliance and timely resolution.
Take ownership of all escalated issues (phone, email, ticket, executive/management escalations) from initiation to closure.
Maintain detailed documentation and communication logs for escalated cases. To ensure timely resolution and follow-through to achieve customer satisfaction.
Maintain clear, proactive communication with the customer; set expectations, provide frequent updates, and confirm satisfaction at resolution.
Attends customer service skills training as provided and coaches other associates on how to provide excellent customer service.
40% Administrative / Other Duties Assigned:
Department Specific Duties
Participates in periodic team meetings to establish ongoing communication and collaboration within the team and consistency throughout the enterprise.
Attend leadership meetings as requested to represent the team.
Assist with onboarding and training of new associates.
Contributes to knowledge base documentation and process improvement initiatives.
Participate in governance meetings and cross-functional projects as needed.
Provides input to the Manager related to operational performance opportunities.
System Level Duties
Prepare agendas, reports, and talking points for daily Tiered Safety Huddles.
Coordinate with other service teams and leadership to ensure accountability and transparency.
Support communication flow between frontline teams and IT leadership.
Identify and analyze aging tickets and unresolved work items across service queues.
Other relevant duties as assigned.
10% Technical Support:
Respond to escalated technical support requests, collaborate with Service Management, Clinical Informatics, Level 2, and 3 IT teams to resolve issues.
Ensure incidents and resolutions are properly documented so that they can contribute to the healthcare IT knowledge base.
Support day-to-day activities in the Service Desk domain as needed to provide customer support.
**Minimum Qualifications:**
No Degree or Diploma
**Additional Job Description:**
**SPECIALIZED KNOWLEDGE**
+ 5 - 7 years prior experience
+ Exposure to clinical workflows and common healthcare applications (EMR/EHR, imaging, scheduling).
+ Familiarity with ITIL concepts (Incident/Problem Management) and support tiers (L0-L3).
+ Certifications (e.g., ITIL Foundation, HDI Support Center Analyst, CompTIA A+/Net+).
+ Familiarity with large-scale IT call centers (supporting 20,000+ users and 14,000+ devices) is highly desirable.
**Work Shift:**
Day
**Scheduled Weekly Hours :**
40
**Department**
IS Technical Support Call Center
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
$28k-46k yearly est. 10d ago
Lead Home Service Technician / Handyman
Trublue
Technician job in Newark, OH
Benefits:
Free uniforms
Opportunity for advancement
Paid time off
Role: Lead Home Service Technician / Handyman We provide:
Year-round stable, steady work
Regular work hours
Flexible scheduling
Company van and cover related expenses such as gas, oil changes, etc. *varies by location.
TruBlue t-shirts, polos, and other company gear for the team
Strong office support
TruBlue of Licking County is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are searching for a reliable lead home technician (handyman/handywoman) to provide general home services to our customers in our community AND lead a group of technicians who will report to you. We want to hear from you if you have 10 or more years of paid experience in general carpentry and handyman work.
We are looking for a seasoned Team Leader with the following experience:
Bathroom upgrades / remodel
Drywall repair / patching/ caulking
Flooring repair and installation
General carpentry
General home repairs and handyman work
Kitchen repair / remodel
Minor plumbing and electrical
Painting interior and exterior
What we value:
FAMILY - Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family!
INTEGRITY - Treating people with respect and looking for the same in return, everyone has a voice!
TRUST - Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too!
QUALITY - Taking pride in one's work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you!
The appropriate candidate for the Lead Technician/Handyman position will be proficient in miscellaneous around-the-house type repairs like carpentry, basic plumbing, drywall, painting, and basic electrical. Candidates do not need to be licensed tradesmen, but those candidates are welcome to apply.
Qualified candidates will need a driver's license, a reliable vehicle, and standard tools. Candidate must also be a legal citizen of the US and speak fluent English.
We are actively interviewing for this position - if you have the skills we're looking for, apply today, and our hiring manager will follow up! Compensation: $28.00 - $32.00 per hour
TruBlue Home Service Ally ️ provides a unique and affordable approach to helping busy adults and seniors live a worry-free life by offering trustworthy handyman, home maintenance and senior modification services. Helping you maintain your home both inside and out, TruBlue's services include: handyman projects and to-do list chores, preventative home maintenance programs, seasonal work, and senior modification services, all handled by a professional and insured Tru-Pro ️ Technician.
Thank you for considering a position with TruBlue.
All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location.
T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services.
All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office.