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PERSONALIZED JOBS

Become A Technician's Helper

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Working As A Technician's Helper

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $37,230

    Average Salary

What Does A Technician's Helper Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Technician's Helper

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technician's Helper jobs

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Technician's Helper Career Paths

Technician's Helper
Delivery Driver Service Technician Service Manager
Account Manager
5 Yearsyrs
Installation Helper Technician Operations Manager
Chief Executive Officer
8 Yearsyrs
Apprentice Electrician Electrician Foreman
Construction Superintendent
9 Yearsyrs
Service Technician Service Manager General Manager
District Manager
7 Yearsyrs
Hvac Technician Building Engineer Chief Engineer
Engineering Director
13 Yearsyrs
Technician Service Technician Service Manager
General Manager
7 Yearsyrs
Maintenance Technician Field Service Technician Systems Administrator
Information Technology Manager
8 Yearsyrs
Installer Maintenance Technician Production Supervisor
Manufacturing Manager
10 Yearsyrs
Hvac Technician Maintenance Supervisor Operations Manager
Operations Director
9 Yearsyrs
Technician Field Service Technician Service Manager
Operations Manager
7 Yearsyrs
Delivery Driver Maintenance Technician Production Supervisor
Plant Manager
11 Yearsyrs
Installation Technician Lead Technician Senior Consultant
Product Manager
7 Yearsyrs
Maintenance Technician Engineering Technician Project Manager
Program Manager
8 Yearsyrs
Warehouse Associate Material Handler Quality Control Inspector
Quality Assurance Manager
9 Yearsyrs
Warehouse Associate Operator Production Supervisor
Quality Manager
11 Yearsyrs
Installer Forklift Operator Warehouse Manager
Sales Manager
5 Yearsyrs
Service Technician Project Manager Program Manager
Senior Manager
10 Yearsyrs
Apprentice Electrician Electronics Technician Network Administrator
Technical Services Manager
8 Yearsyrs
Installation Technician Technician Sales Consultant
Territory Manager
7 Yearsyrs
Installation Helper Installer Forklift Operator
Warehouse Manager
5 Yearsyrs
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Technician's Helper Demographics

Gender

Male

86.1%

Female

12.5%

Unknown

1.4%
Ethnicity

White

73.8%

Hispanic or Latino

16.8%

Asian

7.0%

Unknown

1.8%

Black or African American

0.6%
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Languages Spoken

Spanish

69.2%

French

7.7%

Arabic

5.8%

Polish

3.8%

Swahili

1.9%

Albanian

1.9%

Japanese

1.9%

Carrier

1.9%

Hindi

1.9%

Russian

1.9%

Thai

1.9%
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Technician's Helper Education

Schools

Universal Technical Institute

12.4%

University of Phoenix

10.3%

Southern University and A & M College

6.2%

El Paso Community College

5.2%

Advanced Technology Institute

5.2%

South Texas College

5.2%

Northern Virginia Community College

5.2%

Texas State Technical College - Waco

4.1%

Florida State College at Jacksonville

4.1%

Lamar University

4.1%

Salt Lake Community College

4.1%

Austin Community College

4.1%

Central Texas College

4.1%

Ashworth College

4.1%

Greenville Technical College

4.1%

Liberty University

4.1%

Towson University

4.1%

Trident Technical College

3.1%

Frank Phillips College

3.1%

Northcentral Technical College

3.1%
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Majors

Business

13.2%

Automotive Technology

12.0%

Environmental Control Technologies/Technicians

10.7%

Heating And Air Conditioning

8.9%

Computer Science

7.4%

Electrical Engineering

4.8%

Electrical Engineering Technology

4.7%

Criminal Justice

4.5%

General Studies

4.3%

Computer Information Systems

4.1%

Mechanical Engineering

3.7%

Precision Metal Working

3.3%

Industrial Technology

3.3%

Information Technology

3.1%

Graphic Design

2.3%

Liberal Arts

2.1%

Music

2.1%

Communication

1.9%

Psychology

1.9%

Accounting

1.7%
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Degrees

Other

43.2%

Bachelors

19.9%

Associate

17.1%

Certificate

10.0%

Diploma

4.3%

Masters

3.6%

License

1.0%

Doctorate

0.9%
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Full Time
Part Time
Internship
Temporary

Real Technician's Helper Salaries

Job Title Company Location Start Date Salary
Manager, Product Support & Dealer Technician Help Volkswagen of America Auburn Hills, MI May 04, 2011 $101,793
Line & Antenna Technician's Helpers Marcel Partners, LLC MO Jan 29, 2014 $21,559
Line & Antenna Technician's Helpers Marcel Partners, LLC MO Jan 04, 2013 $16,988
Line & Antenna Technician's Helpers Marcel Partners, LLC PR Mar 13, 2013 $16,988

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Top Skills for A Technician's Helper

PartsReplacementHvacSystemsAirConditionersUnitsTechnicalSupportSafetyRegulationsAirDuctsCustomerServiceComputerHardwareTroubleShootingWindowsXPHandToolsJobSitesPreventiveMaintenancePhoneCallsSetupCompressorsServiceCallsFiberOpticWebOilChanges

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Top Technician's Helper Skills

  1. Parts Replacement
  2. Hvac Systems
  3. Air Conditioners Units
You can check out examples of real life uses of top skills on resumes here:
  • Helped workers in parts replacement, machine repair, electrical and electronics equipment and plumbing.
  • Assisted Contractor in scheduling, inventory parts, trouble shooting electrical and plumbing issues with HVAC Systems.
  • Provided technical support on activities such as creating sites, user training and data restoration.
  • Comply with safety regulations and maintain clean and orderly work areas.
  • Assisted with various installs, ice machines, residential units, commercial units, and air ducts.

Top Technician's Helper Employers

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Technician's Helper Videos

Great jobs, great pay: Elevator technician

Job Shadowing: HVAC Technician-Intern Partnership, A Day in the Life of a HVAC Technician

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