FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Become A Technician's Helper

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Technician's Helper

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $87,792

    Average Salary

What Does A Technician's Helper Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become A Technician's Helper

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Do you work as a Technician's Helper?

Technician's Helper Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Technician's Helper Career Paths

Technician's Helper
Service Technician Service Manager General Manager
Account Manager
5 Yearsyrs
Technical Support Specialist Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Delivery Driver Service Technician Project Manager
Construction Manager
10 Yearsyrs
Hvac Technician Specialist Data Analyst
Data Manager
6 Yearsyrs
Delivery Driver Maintenance Technician Engineer
Engineering Manager
10 Yearsyrs
Installation Technician Technical Support Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Maintenance Technician Field Service Technician Systems Administrator
Information Technology Director
10 Yearsyrs
Service Technician Field Service Technician Systems Administrator
Information Technology Manager
8 Yearsyrs
Driver Instructor Systems Administrator
Information Technology Operations Manager
9 Yearsyrs
Installation Technician Network Technician Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Warehouse Worker Operator Laboratory Technician
Laboratory Manager
5 Yearsyrs
Maintenance Technician Project Manager Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Technician Lead Technician Project Manager
Senior Project Manager
12 Yearsyrs
Technical Support Specialist Information Technology Manager Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Technician Service Technician
Service Manager
7 Yearsyrs
Technical Assistant Technician Systems Engineer
Systems Manager
7 Yearsyrs
Hvac Technician Engineer Sales Engineer
Technical Account Manager
7 Yearsyrs
Driver Dispatcher Technician
Technical Manager
7 Yearsyrs
Warehouse Worker Technician Service Technician
Technical Services Manager
7 Yearsyrs
Technical Assistant Technical Support Specialist Information Technology Manager
Vice President Of Information Technology
12 Yearsyrs
Show More

Do you work as a Technician's Helper?

Help others decide if this is a good career for them

Do you work as a Technician's Helper?

Technician's Helper Demographics

Gender

Male

84.5%

Female

13.7%

Unknown

1.8%
Ethnicity

White

55.8%

Hispanic or Latino

20.6%

Black or African American

12.6%

Asian

7.4%

Unknown

3.7%
Show More
Foreign Languages Spoken

Spanish

58.6%

French

10.3%

Arabic

10.3%

Swahili

3.4%

Carrier

3.4%

Hindi

3.4%

Russian

3.4%

Polish

3.4%

Thai

3.4%
Show More

Technician's Helper Education

Schools

Universal Technical Institute

16.9%

University of Phoenix

12.7%

University of Maryland - University College

4.2%

University of Houston

4.2%

Central Texas College

4.2%

Ashworth College

4.2%

San Juan College

4.2%

Southern University and A & M College

4.2%

Iowa State University

4.2%

Northcentral Technical College

4.2%

West Virginia University

4.2%

Indiana University - Purdue University Indianapolis

4.2%

Advanced Technology Institute

4.2%

Ivy Tech Community College of Indiana

4.2%

Northern Virginia Community College

4.2%

Greenville Technical College

4.2%

Texas Southern University

2.8%

Moraine Valley Community College

2.8%

Central Connecticut State University

2.8%

Central New Mexico Community College

2.8%
Show More
Majors

Automotive Technology

12.9%

Business

12.6%

Computer Science

9.1%

Environmental Control Technologies/Technicians

7.7%

Heating And Air Conditioning

7.3%

Criminal Justice

5.9%

Computer Information Systems

5.9%

Electrical Engineering

4.9%

General Studies

4.2%

Information Technology

4.2%

Psychology

3.5%

Electrical Engineering Technology

3.1%

Mechanical Engineering

3.1%

Liberal Arts

2.8%

Music

2.4%

Precision Metal Working

2.1%

Communication

2.1%

History

2.1%

Computer Networking

2.1%

Industrial Technology

1.7%
Show More
Degrees

Other

39.3%

Bachelors

23.3%

Associate

19.3%

Certificate

7.5%

Masters

5.1%

Diploma

4.2%

License

0.7%

Doctorate

0.7%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

Real Technician's Helper Salaries

Job Title Company Location Start Date Salary
Manager, Product Support & Dealer Technician Help Volkswagen of America Auburn Hills, MI May 04, 2011 $101,793
Line & Antenna Technician's Helpers Marcel Partners, LLC MO Jan 29, 2014 $21,559
Line & Antenna Technician's Helpers Marcel Partners, LLC MO Jan 04, 2013 $16,988
Line & Antenna Technician's Helpers Marcel Partners, LLC PR Mar 13, 2013 $16,988

No Results

To get more results, try adjusting your search by changing your filters.

Show More

How Would You Rate The Salary Of a Technician's Helper?

Have you worked as a Technician's Helper? Help other job seekers by rating your experience as a Technician's Helper.

Top Skills for A Technician's Helper

Show More

  1. Technical Support
  2. Facilitate Repair
  3. Computer
You can check out examples of real life uses of top skills on resumes here:
  • Offered technical support for students' personal computers and library equipment- Circulation of computers, equipment, and library materials
  • Disassemble broken or defective equipment to facilitate repair and reassemble equipment when repairs are complete.
  • Operated equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices.
  • Performed installation of various Roof top HVAC units for the company after securing an HVAC diploma and EPA certification.
  • Practice personal safety by using proper protective gear; maintain a safe, clean work area.

How Would You Rate Working As a Technician's Helper?

Are you working as a Technician's Helper? Help us rate Technician's Helper as a Career.

Top Technician's Helper Employers

Show More

Jobs From Top Technician's Helper Employers

Technician's Helper Videos

Great jobs, great pay: Elevator technician

Job Shadowing: HVAC Technician-Intern Partnership, A Day in the Life of a HVAC Technician

Related to your recently viewed content