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Become A Technician/Sales Associate

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Working As A Technician/Sales Associate

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $21,780

    Average Salary

What Does A Technician/Sales Associate Do

Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and cars, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of workers help customers find the products they want and process customers’ payments.

Duties

Retail sales workers typically do the following:

  • Greet customers and offer them assistance
  • Recommend merchandise based on customers’ wants and needs
  • Explain the use and benefit of merchandise to customers
  • Answer customers’ questions
  • Show how merchandise works, if applicable
  • Add up customers’ total purchases and accept payment
  • Inform customers about current sales, promotions, and policies about payments and exchanges

The following are examples of types of retail sales workers:

Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise.

In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale, which typically involves operating cash registers.

After taking payment for the purchases, retail salespersons may bag or package the purchases.

Depending on the hours they work, retail salespersons may have to open or close cash registers. This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers. They may also make deposits at a cash office.

For information about other workers who receive and disburse money, see the profile on cashiers.

In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays.

For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills. For example, those who sell cars must be able to explain the features of various models, manufacturers’ specifications, different types of options on the car, financing available, and the details of associated warranties.

In addition, retail sales workers must recognize security risks and thefts and understand their organization’s procedures for handling thefts—procedures that may include notifying security guards or calling police.

Parts salespersons sell spare and replacement parts and equipment, especially car parts. Most work in either automotive parts stores or automobile dealerships. They take customers’ orders, inform customers of part availability and price, and take inventory.

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How To Become A Technician/Sales Associate

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Technician/Sales Associate jobs

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Technician/Sales Associate Career Paths

Technician/Sales Associate
Computer Technician Technician Specialist
Account Manager
5 Yearsyrs
Computer Technician Field Service Technician Service Manager
Branch Manager
6 Yearsyrs
Pharmacist Technician Technician Operations Manager
Business Manager
7 Yearsyrs
Sales Consultant Senior Sales Representative Account Executive
District Sales Manager
7 Yearsyrs
Technician Service Technician Service Manager
General Manager
7 Yearsyrs
Sales Consultant Sales Manager
General Sales Manager
8 Yearsyrs
Security Officer Operations Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Technical Support Specialist Business Analyst Product Manager
Market Manager
7 Yearsyrs
Technical Support Specialist Specialist Account Manager
National Account Manager
8 Yearsyrs
Technician Field Service Technician Service Manager
Operations Manager
7 Yearsyrs
Information Technology Technician Technical Support Specialist Business Analyst
Product Manager
7 Yearsyrs
Delivery Driver Service Technician General Manager
Regional Manager
8 Yearsyrs
Sales Manager Branch Manager Account Executive
Relationship Manager
6 Yearsyrs
Sales Manager General Manager Account Manager
Sales Account Manager
6 Yearsyrs
Security Officer Account Manager Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Pharmacist Technician Office Manager Account Manager
Sales Manager
5 Yearsyrs
Repair Technician Maintenance Technician Operations Manager
Senior Account Manager
7 Yearsyrs
Information Technology Technician Information Technology Manager Operations Manager
Territory Manager
7 Yearsyrs
Repair Technician Material Handler Account Manager
Territory Sales Manager
7 Yearsyrs
Delivery Driver Maintenance Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
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Average Length of Employment
Technician 2.6 years
Sales Specialist 2.5 years
Sales Person 2.2 years
Sales Consultant 2.2 years
Sales Assoc 2.1 years
Sales Clerk 2.0 years
Sales Assistant 2.0 years
Cellular Sales 1.9 years
Sales Expert 1.9 years
Phone Sales 1.8 years
Junior Technician 1.6 years
Sales Associate 1.6 years
Attendant Sales 1.6 years
Top Employers Before
Cashier 9.2%
Internship 7.6%
Server 3.6%
Volunteer 3.3%
Technician 2.7%
Owner 2.1%
Manager 2.0%
Top Employers After
Internship 6.6%
Technician 4.4%
Manager 2.6%
Volunteer 2.6%
Cashier 2.6%

Technician/Sales Associate Demographics

Gender

Male

73.0%

Female

24.9%

Unknown

2.1%
Ethnicity

White

76.7%

Hispanic or Latino

12.3%

Asian

7.9%

Unknown

2.4%

Black or African American

0.7%
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Languages Spoken

Spanish

52.2%

French

8.8%

German

5.3%

Hindi

4.4%

Mandarin

3.5%

Portuguese

3.5%

Arabic

3.5%

Chinese

2.7%

Japanese

2.7%

Turkish

1.8%

Italian

1.8%

Hebrew

1.8%

Urdu

1.8%

Swedish

0.9%

Icelandic

0.9%

Vietnamese

0.9%

Romanian

0.9%

Gujarati

0.9%

Korean

0.9%

Danish

0.9%
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Technician/Sales Associate Education

Schools

University of Phoenix

10.6%

Montgomery College

6.5%

West Virginia University

6.5%

Western Governors University

5.7%

Michigan State University

4.9%

Miami Dade College

4.9%

George Mason University

4.9%

University of Delaware

4.9%

University of Texas at Austin

4.9%

Liberty University

4.9%

Universal Technical Institute

4.9%

University of South Florida

4.1%

East Carolina University

4.1%

University of California - Irvine

4.1%

Ohio State University

4.1%

University of Alabama at Birmingham

4.1%

Pennsylvania State University

4.1%

University of Houston

4.1%

University of Massachusetts - Lowell

4.1%

American InterContinental University

4.1%
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Majors

Business

19.7%

Computer Science

11.7%

Information Technology

7.7%

Criminal Justice

5.5%

General Studies

4.5%

Electrical Engineering

4.4%

Communication

4.4%

Marketing

4.4%

Psychology

4.3%

Computer Information Systems

4.3%

Biology

4.0%

Graphic Design

3.3%

Computer Networking

3.2%

Health Care Administration

3.0%

Management

2.9%

English

2.8%

Finance

2.8%

Automotive Technology

2.5%

Accounting

2.5%

Fine Arts

2.3%
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Degrees

Bachelors

42.5%

Other

29.0%

Associate

15.6%

Masters

7.0%

Certificate

3.8%

Diploma

1.2%

Doctorate

0.7%

License

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Technician/Sales Associate Salaries

Job Title Company Location Start Date Salary
Technical Sales Associate Parker Hannifin Corporation Richmond, CA Sep 08, 2013 $59,114 -
$64,114
Technical Sales Associate-North America, Environ Li-COR, Inc. Lincoln, NE Sep 11, 2014 $42,000
Technical Sales Associate-International Sales EN Li-COR, Inc. Lincoln, NE Oct 01, 2012 $42,000
Technical Sales Associate-International Sales Envi Li-COR, Inc. Lincoln, NE Oct 01, 2012 $42,000

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Top Skills for A Technician/Sales Associate

CustomerServiceSkillsComputerRepairTechnologySalesPhoneCallsSalesFloorElectronicDevicesTechnicalSupportLaptopsTabletsPhotoLabCustomerSatisfactionMonthlySalesGoalsVirusRemovalTroubleshootPharmacyProductKnowledgeWindowsXPTechnologyDepartmentTechnicalIssuesOilChanges

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Top Technician/Sales Associate Skills

  1. Customer Service Skills
  2. Computer Repair
  3. Technology Sales
You can check out examples of real life uses of top skills on resumes here:
  • Demonstrate excellent Customer Service skills.
  • Managed and organized accounts of clients who consistently need computer repairs or hardware upgrades.
  • Facilitated technology sales across products, service plans, and upgrades; documented installation and service engagements.
  • Field phone calls regarding appointment bookings, Optical questions, etc.
  • Receive, open, unpack and issue sales floor merchandise.

Top Technician/Sales Associate Employers

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