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Become A Technician/Sales Associate

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Working As A Technician/Sales Associate

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $56,148

    Average Salary

What Does A Technician/Sales Associate Do

Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and cars, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of workers help customers find the products they want and process customers’ payments.

Duties

Retail sales workers typically do the following:

  • Greet customers and offer them assistance
  • Recommend merchandise based on customers’ wants and needs
  • Explain the use and benefit of merchandise to customers
  • Answer customers’ questions
  • Show how merchandise works, if applicable
  • Add up customers’ total purchases and accept payment
  • Inform customers about current sales, promotions, and policies about payments and exchanges

The following are examples of types of retail sales workers:

Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise.

In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale, which typically involves operating cash registers.

After taking payment for the purchases, retail salespersons may bag or package the purchases.

Depending on the hours they work, retail salespersons may have to open or close cash registers. This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers. They may also make deposits at a cash office.

For information about other workers who receive and disburse money, see the profile on cashiers.

In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays.

For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills. For example, those who sell cars must be able to explain the features of various models, manufacturers’ specifications, different types of options on the car, financing available, and the details of associated warranties.

In addition, retail sales workers must recognize security risks and thefts and understand their organization’s procedures for handling thefts—procedures that may include notifying security guards or calling police.

Parts salespersons sell spare and replacement parts and equipment, especially car parts. Most work in either automotive parts stores or automobile dealerships. They take customers’ orders, inform customers of part availability and price, and take inventory.

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How To Become A Technician/Sales Associate

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Technician/Sales Associate Jobs

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Technician/Sales Associate Career Paths

Technician/Sales Associate
Technician Service Manager General Manager
Account Manager
5 Yearsyrs
Account Manager Program Manager Product Manager
Brand Manager
5 Yearsyrs
Computer Technician Technician Operations Manager
Business Manager
7 Yearsyrs
Sales Consultant Sales Manager District Manager
District Sales Manager
7 Yearsyrs
Help Desk Analyst Business Analyst Business Consultant
Entrepreneur
5 Yearsyrs
Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Security Officer Operations Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Maintenance Technician Service Manager District Sales Manager
Merchandising Manager
5 Yearsyrs
Security Officer Account Manager
National Account Manager
8 Yearsyrs
Computer Technician Service Technician Operations Manager
Regional Sales Manager
9 Yearsyrs
Account Manager Account Executive
Relationship Manager
6 Yearsyrs
Technical Support Specialist Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Delivery Driver Sales Consultant Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Technical Support Specialist Business Analyst Product Manager
Sales Manager
5 Yearsyrs
Pharmacist Technician Office Manager Account Manager
Senior Account Manager
7 Yearsyrs
Pharmacist Technician Technician Service Technician
Service Manager
7 Yearsyrs
Service Manager Training Manager Co-Manager
Store Leader
5 Yearsyrs
Sales Consultant Senior Sales Representative Account Executive
Territory Manager
7 Yearsyrs
Maintenance Technician Driver Instructor
Training Manager
5 Yearsyrs
Delivery Driver Maintenance Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
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Do you work as a Technician/Sales Associate?

Help others decide if this is a good career for them

Average Length of Employment
Sales Specialist 2.5 years
Sales Assistant 2.1 years
Sales Clerk 2.0 years
Sales Expert 1.9 years
Sales Associate 1.6 years
Top Careers Before Technician/Sales Associate
Cashier 10.0%
Internship 6.9%
Server 3.5%
Volunteer 3.5%
Teller 3.2%
Technician 3.2%
Manager 2.9%
Owner 2.0%
Associate 2.0%
Top Careers After Technician/Sales Associate
Internship 6.6%
Teller 5.0%
Technician 4.1%
Manager 3.5%
Server 3.5%
Cashier 3.1%
Volunteer 2.7%

Do you work as a Technician/Sales Associate?

Technician/Sales Associate Demographics

Gender

Male

70.9%

Female

27.2%

Unknown

1.9%
Ethnicity

White

60.3%

Hispanic or Latino

16.4%

Black or African American

11.1%

Asian

8.0%

Unknown

4.2%
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Foreign Languages Spoken

Spanish

53.5%

French

7.1%

Hindi

4.5%

German

4.5%

Arabic

4.5%

Italian

3.9%

Portuguese

2.6%

Japanese

2.6%

Urdu

2.6%

Mandarin

1.9%

Russian

1.9%

Chinese

1.9%

Vietnamese

1.3%

Romanian

1.3%

Turkish

1.3%

Armenian

1.3%

Hebrew

1.3%

Swedish

0.6%

Swahili

0.6%

Icelandic

0.6%
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Technician/Sales Associate Education

Schools

University of Phoenix

9.9%

Anne Arundel Community College

6.4%

Liberty University

5.8%

Temple University

5.3%

West Virginia University

5.3%

University of North Carolina at Charlotte

5.3%

University of South Florida

4.7%

Wake Technical Community College

4.7%

Miami Dade College

4.7%

Auburn University

4.7%

Pennsylvania State University

4.7%

University of Central Florida

4.7%

Full Sail University

4.7%

University of Houston

4.7%

East Carolina University

4.1%

Michigan State University

4.1%

Montgomery College

4.1%

Arizona State University

4.1%

Ohio State University

4.1%

University of Alabama at Birmingham

4.1%
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Majors

Business

21.5%

Computer Science

9.6%

Information Technology

7.2%

Criminal Justice

6.7%

Communication

5.0%

Marketing

4.9%

Psychology

4.2%

General Studies

4.0%

Electrical Engineering

4.0%

Management

3.6%

Biology

3.6%

Computer Information Systems

3.4%

Graphic Design

3.1%

Accounting

2.9%

Fine Arts

2.7%

Liberal Arts

2.7%

Health Care Administration

2.7%

Computer Networking

2.7%

Finance

2.6%

Automotive Technology

2.6%
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Degrees

Bachelors

42.6%

Other

30.0%

Associate

14.8%

Masters

6.3%

Certificate

4.0%

Diploma

1.4%

Doctorate

0.6%

License

0.3%
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Technician/Sales Associate Videos

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CAREERS IN BIOTECHNOLOGY ENGINEERING – BE,BTECH,EAMCET,JEEE,ECET,DEGREE ,ENGINEERING

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Job type you want
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Part Time
Internship
Temporary

Real Technician/Sales Associate Salaries

Job Title Company Location Start Date Salary
Technical Sales Associate Parker Hannifin Corporation Richmond, CA Sep 08, 2013 $59,114 -
$64,114
Technical Sales Associate-North America, Environ Li-Cor, Inc. Lincoln, NE Sep 11, 2014 $42,000
Technical Sales Associate-International Sales EN Li-Cor, Inc. Lincoln, NE Oct 01, 2012 $42,000
Technical Sales Associate-International Sales Envi Li-Cor, Inc. Lincoln, NE Oct 01, 2012 $42,000

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Top Skills for A Technician/Sales Associate

  1. Customer Service
  2. Computer Repair
  3. Computer
You can check out examples of real life uses of top skills on resumes here:
  • Established quality customer service providing the customer with knowledge to better understand why their software or hardware malfunctioned/broke.
  • Provided computer repair and diagnostics for a variety of technological products.
  • Provide customers with knowledgeable information regarding computers, printers, and other electronics.
  • Assisted customers on making decisions on several types of technology items including computers, routers, cameras, and printers.
  • Generate sales of products and services while on the sales floor to help reach and maintain revenue and margin goals monthly.

How Would You Rate Working As a Technician/Sales Associate?

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Top Technician/Sales Associate Employers

Jobs From Top Technician/Sales Associate Employers

Technician/Sales Associate Videos

Engineering Technician

CAREERS IN BIOTECHNOLOGY ENGINEERING – BE,BTECH,EAMCET,JEEE,ECET,DEGREE ,ENGINEERING

Medical Coding and Billing Salary | Health Information Tech Job Overview, Income, Education

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