What does a technician/sales associate do?
A technician/sales associate is someone who promotes the products or services of an enterprise through customer service. Sales associates are in charge of greeting the customers and guiding them through the products. They are the ones who provide answers to questions from customers, ensuring a pleasant experience for the guests. It is also part of their job to process the payment of the customers and package their purchased goods. They need to develop skills in customer service, communication, and sales strategy.
Technician/sales associate responsibilities
Here are examples of responsibilities from real technician/sales associate resumes:
- Contribute to marketing business online and manage Facebook page.
- Provide apple sales and service.
- Used Linux for hardware testing and monitoring.
- Assist customers with system restores for windows operating system.
- Work to expand apple sales through training and coaching.
- Perform routine inspection, testing, and repair of smartphones and other mobile devices.
- Utilize the POS system to process cash and credit transactions, as well as filling orders.
- Set up POS to print password on receipt there by making Wi-Fi available to paying customers only
- Apply OS patches and upgrades on a regular basis, and upgrade old ad- ministrative tools and utilities.
- Interact with customers, in person and on the phone, to help troubleshoot issues or sell retail merchandise.
- Work with each customer to customize sales and services at each job, including successful upselling of additional products and services
- Assist customers choosing the correct technology to meet their needs, whether that is a laptop, printer, or tablets.
- Repair and troubleshoot desktop/laptop computers.
- Recommend additional products using upselling techniques.
- Filled/Refil prescriptions by counting prescribe number of tablets and verify customer's information on prescription.
Technician/sales associate skills and personality traits
We calculated that 36% of Technician/Sales Associates are proficient in Sales Floor, Retail Environment, and Ladders. They’re also known for soft skills such as Customer-service skills, Interpersonal skills, and Math skills.
We break down the percentage of Technician/Sales Associates that have these skills listed on their resume here:
- Sales Floor, 36%
Sell technology items and ensure all products be moved out to the sales floor so it can be purchased by customers.
- Retail Environment, 23%
Maintain functionality of the retail environment through organization, inventory and order quantity control, and aesthetic appeal.
- Ladders, 14%
Provide special assistance for customers including climbing ladders and lifting heavy merchandise.
- Profitable Sales, 11%
Achieved all sales goals, including profitable sales and customer satisfaction.
- Tech Services, 5%
Work with the management to plan and execute the weekly goals for: sales, customer satisfaction, and tech services.
- Technology Sales, 3%
Demonstrated new technology and services to customers that increased technology sales.
"sales floor," "retail environment," and "ladders" are among the most common skills that technician/sales associates use at work. You can find even more technician/sales associate responsibilities below, including:
Customer-service skills. To carry out their duties, the most important skill for a technician/sales associate to have is customer-service skills. Their role and responsibilities require that "retail sales workers must be responsive to the wants and needs of customers." Technician/sales associates often use customer-service skills in their day-to-day job, as shown by this real resume: "provided technical support and general customer support to accounts. "
Interpersonal skills. Another essential skill to perform technician/sales associate duties is interpersonal skills. Technician/sales associates responsibilities require that "a friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people." Technician/sales associates also use interpersonal skills in their role according to a real resume snippet: "use interpersonal skills with sales and customer support provide technical support for cellular service and repair"
Math skills. Another skill that relates to the job responsibilities of technician/sales associates is math skills. This skill is critical to many everyday technician/sales associate duties, as "retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers." This example from a resume shows how this skill is used: "performed basic mathematical transactions and money exchange via cashier. "
Selling skills. technician/sales associate responsibilities often require "selling skills." The duties that rely on this skill are shown by the fact that "retail sales workers must be persuasive when interacting with customers." This resume example shows what technician/sales associates do with selling skills on a typical day: "provided customer support and consultation as a sales associate to small business and home users on computer and networking solutions. "
The three companies that hire the most technician/sales associates are:
- Batteries Plus Bulbs20 technician/sales associates jobs
- Latham Pool7 technician/sales associates jobs
- Office Depot4 technician/sales associates jobs
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Compare different technician/sales associates
Technician/sales associate vs. Associate sales representative
The duties of an associate sales representative depend on one's line of work or industry of employment. Their responsibilities typically revolve around reaching out to clients through calls or door-to-door visits, offering products and services, collecting payments, addressing issues and concerns, and performing corrective measures when necessary. An associate sales representative often has a quota and deadline to reach; therefore, it is essential to be sales driven and goal-oriented. Furthermore, one must adhere to the policies and regulations of the company.
There are some key differences in the responsibilities of each position. For example, technician/sales associate responsibilities require skills like "retail environment," "ladders," "profitable sales," and "tech services." Meanwhile a typical associate sales representative has skills in areas such as "work ethic," "patients," "excellent interpersonal," and "excellent organizational." This difference in skills reveals the differences in what each career does.
Associate sales representatives tend to make the most money working in the health care industry, where they earn an average salary of $56,246. In contrast, technician/sales associates make the biggest average salary, $38,198, in the manufacturing industry.The education levels that associate sales representatives earn slightly differ from technician/sales associates. In particular, associate sales representatives are 2.4% more likely to graduate with a Master's Degree than a technician/sales associate. Additionally, they're 0.5% more likely to earn a Doctoral Degree.Technician/sales associate vs. Sales support technician
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
Each career also uses different skills, according to real technician/sales associate resumes. While technician/sales associate responsibilities can utilize skills like "sales floor," "retail environment," "ladders," and "profitable sales," sales support technicians use skills like "inbound calls," "ip," "technical sales support," and "outbound calls."
In general, sales support technicians achieve similar levels of education than technician/sales associates. They're 2.9% more likely to obtain a Master's Degree while being 0.5% less likely to earn a Doctoral Degree.Technician/sales associate vs. Sales associate and customer service
Commissioned sales associates are professionals who conduct sale transactions that can generate additional compensation by increasing selling operations. These associates are must collaborate successfully with fellow associates in regard to sales and commission distribution. They must provide excellent customer service so that they can establish long term relationships with customers and ensure high satisfaction. Commissioned sales associates must also assist the department managers with visual merchandising to arrange racks so that they can place and stock new merchandise.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from technician/sales associate resumes include skills like "ladders," "profitable sales," "tech services," and "technology sales," whereas a sales associate and customer service is more likely to list skills in "plumbing," "phone calls," "booking," and "math. "
Sales associate and customer services earn the highest salary when working in the manufacturing industry, where they receive an average salary of $30,394. Comparatively, technician/sales associates have the highest earning potential in the manufacturing industry, with an average salary of $38,198.sales associate and customer services typically earn similar educational levels compared to technician/sales associates. Specifically, they're 0.5% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Technician/sales associate vs. Commissioned sales associate
Updated January 8, 2025
