A technician/sales associate is someone who promotes the products or services of an enterprise through customer service. Sales associates are in charge of greeting the customers and guiding them through the products. They are the ones who provide answers to questions from customers, ensuring a pleasant experience for the guests. It is also part of their job to process the payment of the customers and package their purchased goods. They need to develop skills in customer service, communication, and sales strategy.

Technician/Sales Associate Responsibilities

Here are examples of responsibilities from real technician/sales associate resumes representing typical tasks they are likely to perform in their roles.

  • Contribute to marketing business online and manage Facebook page.
  • Provide apple sales and service.
  • Used Linux for hardware testing and monitoring.
  • Assist customers with system restores for windows operating system.
  • Work to expand apple sales through training and coaching.
  • Perform routine inspection, testing, and repair of smartphones and other mobile devices.
  • Utilize the POS system to process cash and credit transactions, as well as filling orders.
  • Set up POS to print password on receipt there by making Wi-Fi available to paying customers only
  • Apply OS patches and upgrades on a regular basis, and upgrade old ad- ministrative tools and utilities.
  • Interact with customers, in person and on the phone, to help troubleshoot issues or sell retail merchandise.
  • Work with each customer to customize sales and services at each job, including successful upselling of additional products and services
  • Assist customers choosing the correct technology to meet their needs, whether that is a laptop, printer, or tablets.
  • Repair and troubleshoot desktop/laptop computers.
  • Recommend additional products using upselling techniques.
  • Filled/Refil prescriptions by counting prescribe number of tablets and verify customer's information on prescription.

Technician/Sales Associate Skills and Personality Traits

We calculated that 36% of Technician/Sales Associates are proficient in Sales Floor, Retail Environment, and Ladders. They’re also known for soft skills such as Customer-service skills, Interpersonal skills, and Math skills.

We break down the percentage of Technician/Sales Associates that have these skills listed on their resume here:

  • Sales Floor, 36%

    Sell technology items and ensure all products be moved out to the sales floor so it can be purchased by customers.

  • Retail Environment, 23%

    Maintain functionality of the retail environment through organization, inventory and order quantity control, and aesthetic appeal.

  • Ladders, 14%

    Provide special assistance for customers including climbing ladders and lifting heavy merchandise.

  • Profitable Sales, 11%

    Achieved all sales goals, including profitable sales and customer satisfaction.

  • Tech Services, 5%

    Work with the management to plan and execute the weekly goals for: sales, customer satisfaction, and tech services.

  • Technology Sales, 3%

    Demonstrated new technology and services to customers that increased technology sales.

"sales floor," "retail environment," and "ladders" aren't the only skills we found technician/sales associates list on their resumes. In fact, there's a whole list of technician/sales associate responsibilities that we found, including:

  • Customer-service skills can be considered to be the most important personality trait for a technician/sales associate to have. According to a technician/sales associate resume, "retail sales workers must be responsive to the wants and needs of customers" technician/sales associates are able to use customer-service skills in the following example we gathered from a resume: "provided technical support and general customer support to accounts. "
  • Another commonly found skill for being able to perform technician/sales associate duties is the following: interpersonal skills. According to a technician/sales associate resume, "a friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people." Check out this example of how technician/sales associates use interpersonal skills: "use interpersonal skills with sales and customer support provide technical support for cellular service and repair"
  • Another skill that is quite popular among technician/sales associates is math skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a technician/sales associate resume: "retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers." This example from a resume shows how this skill is used: "performed basic mathematical transactions and money exchange via cashier. "
  • A technician/sales associate responsibilities sometimes require "selling skills." The responsibilities that rely on this skills are shown by this resume excerpt: "retail sales workers must be persuasive when interacting with customers" This resume example shows how this skill is used by technician/sales associates: "provided customer support and consultation as a sales associate to small business and home users on computer and networking solutions. "
  • See the full list of technician/sales associate skills.

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    What Associate Sales Representatives Do

    The duties of an associate sales representative depend on one's line of work or industry of employment. Their responsibilities typically revolve around reaching out to clients through calls or door-to-door visits, offering products and services, collecting payments, addressing issues and concerns, and performing corrective measures when necessary. An associate sales representative often has a quota and deadline to reach; therefore, it is essential to be sales driven and goal-oriented. Furthermore, one must adhere to the policies and regulations of the company.

    We looked at the average technician/sales associate annual salary and compared it with the average of an associate sales representative. Generally speaking, associate sales representatives receive $15,353 higher pay than technician/sales associates per year.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both technician/sales associates and associate sales representatives positions are skilled in sales floor, customer service, and strong customer service.

    There are some key differences in responsibilities as well. For example, a technician/sales associate responsibilities require skills like "retail environment," "ladders," "profitable sales," and "tech services." Meanwhile a typical associate sales representative has skills in areas such as "work ethic," "patients," "excellent interpersonal," and "excellent organizational." This difference in skills reveals how truly different these two careers really are.

    Associate sales representatives tend to make the most money in the health care industry by averaging a salary of $56,246. In contrast, technician/sales associates make the biggest average salary of $38,198 in the manufacturing industry.

    The education levels that associate sales representatives earn is a bit different than that of technician/sales associates. In particular, associate sales representatives are 2.4% more likely to graduate with a Master's Degree than a technician/sales associate. Additionally, they're 0.5% more likely to earn a Doctoral Degree.

    What Are The Duties Of a Sales Support Technician?

    Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.

    Now we're going to look at the sales support technician profession. On average, sales support technicians earn a $23,905 higher salary than technician/sales associates a year.

    A similarity between the two careers of technician/sales associates and sales support technicians are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "cell phones," and "product knowledge. "

    But both careers also use different skills, according to real technician/sales associate resumes. While technician/sales associate responsibilities can utilize skills like "sales floor," "retail environment," "ladders," and "profitable sales," some sales support technicians use skills like "inbound calls," "ip," "technical sales support," and "outbound calls."

    In general, sales support technicians study at similar levels of education than technician/sales associates. They're 2.9% more likely to obtain a Master's Degree while being 0.5% less likely to earn a Doctoral Degree.

    How a Sales Associate And Customer Service Compares

    Commissioned sales associates are professionals who conduct sale transactions that can generate additional compensation by increasing selling operations. These associates are must collaborate successfully with fellow associates in regard to sales and commission distribution. They must provide excellent customer service so that they can establish long term relationships with customers and ensure high satisfaction. Commissioned sales associates must also assist the department managers with visual merchandising to arrange racks so that they can place and stock new merchandise.

    The third profession we take a look at is sales associate and customer service. On an average scale, these workers bring in lower salaries than technician/sales associates. In fact, they make a $7,000 lower salary per year.

    While looking through the resumes of several technician/sales associates and sales associate and customer services we discovered that both professions have similar skills. These similarities include skills such as "sales floor," "retail environment," and "customer service," but they differ when it comes to other required skills.

    Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from technician/sales associate resumes include skills like "ladders," "profitable sales," "tech services," and "technology sales," whereas a sales associate and customer service might be skilled in "plumbing," "phone calls," "booking," and "math. "

    Additionally, sales associate and customer services earn a higher salary in the manufacturing industry compared to other industries. In this industry, they receive an average salary of $30,394. Additionally, technician/sales associates earn an average salary of $38,198 in the manufacturing industry.

    Sales associate and customer services are known to earn similar educational levels when compared to technician/sales associates. Additionally, they're 0.5% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

    Description Of a Commissioned Sales Associate

    The fourth career we look at typically earns higher pay than technician/sales associates. On average, commissioned sales associates earn a difference of $1,295 higher per year.

    While both technician/sales associates and commissioned sales associates complete day-to-day tasks using similar skills like sales floor, customer service, and retail sales, the two careers also vary in other skills.

    While some skills are shared by these professions, there are some differences to note. "retail environment," "ladders," "profitable sales," and "tech services" are skills that have shown up on technician/sales associates resumes. Additionally, commissioned sales associate uses skills like excellent organizational, excellent interpersonal, customer relationships, and commission sales on their resumes.

    Commissioned sales associates earn a higher salary in the manufacturing industry with an average of $38,946. Whereas, technician/sales associates earn the highest salary in the manufacturing industry.

    In general, commissioned sales associates reach similar levels of education when compared to technician/sales associates resumes. Commissioned sales associates are 0.4% more likely to earn their Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.