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What is a technician support team leader and how to become one
If you think you can lead a group of people, a technical support team leader will be an excellent position for you. Here, you will oversee your team's daily operations and partake as an active member during working hours.
As a team leader, you will have to partner with the director of customer success and provide exceptional support to the customers through wire, emails, and even chat. Besides, you will probably need to organize works, build reports, handle escalations, and help with ad-hoc projects and training. To sum it up, your position is an advocate in the overall culture, vision, and values.
You can expect a salary of approximately $48,232 a year. In some situations, you can expect to earn even more, specifically during intensive work hours.
Avg. Salary $88,988
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 11.72%
Black or African American 11.73%
Hispanic or Latino 16.10%
Unknown 5.37%
White 54.66%
Genderfemale 26.14%
male 73.86%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Technician support team leader career paths
Key steps to become a technician support team leader
Explore technician support team leader education requirements
Start to develop specific technician support team leader skills
Skills Percentages Customer Service 11.46% Printers 5.48% Desktop Support 4.42% Customer Support 4.22% Linux 3.66% Complete relevant technician support team leader training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New technician support team leaders learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a technician support team leader based on U.S. Bureau of Labor Statistics data and data from real technician support team leader resumes.Research technician support team leader duties and responsibilities
- Manage a team SharePoint portal consisting of over 200 documents.
- Serve as a SME and the main point of contact when agents and other leads have questions.
- Support network connectivity issues for TCP/IP, RAS, VPN, DSL, and others.
- Develop familiarity with Unix and Linux network operating systems.
Get technician support team leader experience
Generally, it takes 1-2 years to become a technician support team leader. The most common roles before becoming a technician support team leader include technical support specialist, customer service representative team lead and technical support representative.Prepare your technician support team leader resume
When your background is strong enough, you can start writing your technician support team leader resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a technician support team leader resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable technician support team leader resume templates
Build a professional technician support team leader resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your technician support team leader resume.
Apply for technician support team leader jobs
Now it's time to start searching for a technician support team leader job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first technician support team leader job
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Average technician support team leader salary
The average technician support team leader salary in the United States is $88,988 per year or $43 per hour. Technician support team leader salaries range between $64,000 and $122,000 per year.
What am I worth?
How do technician support team leaders rate their job?
Technician support team leader reviews
typical day, changing days, support various tickets, angry customers
Updated January 8, 2025
