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Become A Technician Support Team Leader

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Working As A Technician Support Team Leader

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Technician Support Team Leader Do At Kelly Services

* Monitor and manage team performance, manage queue and processes
* Understand, attain and maintain service levels
* Situational management
* Implement efficiencies and cost savings plan
* Understand onboarding and off-boarding processes
* Utilize remote takeover methodologies
* Understand and implement global best practices
* Train and Cross Train employees
* Empower employees and improve morale

What Does A Technician Support Team Leader Do At Orchard Supply Hardware

* Assist with management of merchandising and inventory levels
* Partners with store management team to develop merchandising strategies to support promotional events and seasonal activity including exit strategies
* Maintaining inventory levels within company guidelines through proper ordering, receiving, shipping, and stocking
* Maintain appropriate presentation of product to company guidelines
* Ensures maintenance, consistency and inventory of displays, fixtures and graphics within the unit
* Maintains integrity and accuracy of floor plans, seasonal flexes and existing plan-o-grams
* Demonstrate and teach Legendary Customer Service
* Handle customer questions or problems as they arise with urgency and professionalism.
* Manages the price change process, and ensures pricing integrity
* Maintain proper flow of all paperwork (Purchase Orders, Buybacks, Recalls, Deposits, SOQ's, SIR's)
* Supervise associates and manage Support Team talent
* Assist with associate selection, supervision, reviews, corrective action, and counseling
* Supervise and train associates in your department and create daily work assignments
* Communicate and ensure compliance with all company-driven programs, initiatives, and directives

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How To Become A Technician Support Team Leader

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technician Support Team Leader jobs

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Technician Support Team Leader Career Paths

Technician Support Team Leader
Business Analyst Senior Systems Analyst Senior System Administrator
Data Center Manager
9 Yearsyrs
Information Technology Specialist Business Analyst Senior Manager
Director Of Human Resources
10 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Technology Project Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Project Manager Program Manager General Manager
Director Of Sales
10 Yearsyrs
Support Supervisor Operations Manager
General Manager
7 Yearsyrs
Information Technology Specialist Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Technical Support Manager Information Technology Manager
Information Technology Director
10 Yearsyrs
Information Technology Project Manager Adjunct Instructor Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Business Analyst Information Technology Consultant Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Information Technology Manager Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Systems Engineer Project Engineer Engineering Manager
Operations Manager
7 Yearsyrs
Systems Engineer Senior Software Engineer Business Analyst
Product Manager
7 Yearsyrs
Technical Support Manager Project Manager
Program Manager
8 Yearsyrs
Network Engineer Systems Engineer Sales Engineer
Sales Manager
5 Yearsyrs
Network Engineer Network Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Support Supervisor Systems Administrator Software Engineer
Senior Software Engineer
6 Yearsyrs
Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Technician Support Team Leader Demographics

Gender

  • Male

    70.0%
  • Female

    27.8%
  • Unknown

    2.2%

Ethnicity

  • White

    76.7%
  • Hispanic or Latino

    10.8%
  • Asian

    9.2%
  • Unknown

    2.5%
  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    47.3%
  • French

    18.2%
  • Japanese

    5.5%
  • Mandarin

    5.5%
  • Chinese

    3.6%
  • Arabic

    3.6%
  • Portuguese

    1.8%
  • Occidental

    1.8%
  • Zulu

    1.8%
  • Vietnamese

    1.8%
  • German

    1.8%
  • Galician

    1.8%
  • Persian

    1.8%
  • Tagalog

    1.8%
  • Thai

    1.8%
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Technician Support Team Leader

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Technician Support Team Leader Education

Technician Support Team Leader

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Real Technician Support Team Leader Salaries

Job Title Company Location Start Date Salary
Technical Support Engineer--Team Lead US Aternity, Inc. Westborough, MA Feb 22, 2016 $121,900
Technical Support Team Lead Trustwave Holdings Inc. Irvine, CA Sep 01, 2015 $91,937
Technical Support Team Leader EPAM Systems, Inc. Stamford, CT May 12, 2015 $87,901
Technical Support Team Lead Trustwave Holdings, Inc. Irvine, CA Jan 27, 2014 $83,000 -
$87,550
Technical Support Team Lead Motivation Sciences, Inc. Durham, NC Sep 13, 2015 $80,000 -
$95,000
Technical Support Team Lead M86 Americas, Inc. Irvine, CA Aug 01, 2012 $78,458 -
$85,000
Technical Support Team Leader Patientkeeper, Inc. Waltham, MA Jun 20, 2016 $75,200 -
$88,000
Technical Support Team Leader EPAM Systems, Inc. Jacksonville, FL Oct 15, 2015 $75,000
Technical Support Engineer Team Lead McAfee, Inc. Saint Paul, MN Aug 03, 2013 $72,900 -
$121,500

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Top Skills for A Technician Support Team Leader

TechnicalSupportRepresentativesHardwareIssuesProceduresRemoteAccessTroubleTicketsEmailPhoneCallsCustomerServiceDesktopInternetDatabaseTechnicalIssuesActiveDirectoryPrintersCustomerSatisfactionSetupWebCustomerIssuesSLAPolicy

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Top Technician Support Team Leader Skills

  1. Technical Support Representatives
  2. Hardware Issues
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Served as team lead to coach and mentor other advanced technical support representatives.
  • Resolved hardware issues and provided customer training to prevent future issues.
  • Developed streamlined training procedures for end users.
  • Worked with various overseas clientele in configuring Bay and Cisco routers to enable remote access.
  • Created, documented and escalated trouble tickets to the appropriate groups when necessary.

Top Technician Support Team Leader Employers

Technician Support Team Leader Videos

The role of leadership in software development

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