Technician support team leader job description

Job DescriptionTechnical Support Engineer - Team Lead Job Title: Technical Support Engineer- Team Lead

Salary: $90k - $140k, Depending on experience Top Reasons to Work with UsWe are a world leader in network time synchronization. Our products are deployed in mission-critical applications around the world including power grids, stock exchanges and banks, live TV and radio programs, air traffic control systems, and hyper-scale data centers. Our products provide time and frequency for hundreds of millions of mobile devices, computers, and communication networks.What You Will Be DoingYou will be skilled in networking, with a solid understanding of modern computer networks, including servers, switches, routers, TCP/IP, and Ethernet, and should have both Linux/Unix and Windows system administrator skills. Experience as a network engineer or administrator and/or CCNA or CCNE certification is preferred.What You Need for this Position-Strong understanding of networks, including servers, switches, routers, TCP/IP, and Ethernet
-Linux/Unix, Windows, and iOS/MacOS system administrator skills
-Experience with NTP, PTP, Syslog and External Authentication Services (TACACS, RADIUS, LDAP) desirable
-Experience with Network Monitoring Solutions and methods such as SNMP and RestAPI desirable
-Technical support experience in a business-to-business (B2B) environment
-Ability to mentor others in technical support roles
-BSCS or equivalent preferred
-Interest in timing technology and broadcast, power grid, finance, and datacenter applications
-Good customer engagement, organization, and communications skills What's In It for YouThis position is an opportunity to join a small and growing team. We have a fun, friendly, creative, and collaborative working environment with a high mix of exciting challenges and the opportunity to learn new skills. Some travel will be required within the US and to our headquarters in Germany.So, if you are a Technical Support Engineer- Team Lead with experience, please apply today! -
Applicants must be authorized to work in the U.S.



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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.


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Who We Are
At Verkada, we're rethinking what it means to be physically safe. Designed with simplicity in mind, we currently offer five product lines (video security cameras, access control, environmental sensors, alarms and visitor management), which provide seamless visibility through an integrated secure cloud-based software platform. Over 12,000+ organizations worldwide trust Verkada as their physical security layer for easier management, frictionless scalability and cutting-edge innovation. But this is just the beginning. We envision a world in which security systems feel as seamless and modern as the organizations they protect and our enterprise solution becomes a model for not just business security, but public security as well.

Who You Are
Verkada is looking for a highly technical team member to support our growing base of enterprise customers. As a member of Technical Support, you will join a skilled team responsible for troubleshooting the entire line of Verkada products. You've been a strong individual contributor and taking on a people leadership role is the next step in your career.

The Role
In this player-coach role, you will be troubleshooting complex customer environments and educating customers on system installation and configuration. You will be collaborating with the engineering and product teams to identify and resolve bugs while providing crucial feedback to drive product improvement. Leadership is a must as you will be mentoring junior engineers on a wide range of subjects including; case and escalation management, communication strategies, and the Verkada Technology Suite.
If you want to make an impact and advance your career in the cloud-managed IoT space, we'd love to hear from you!
ResponsibilitiesFull-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues.Provide best practice design, installation, and configuration expertise to enterprise customers.Communicate technical matters to customers both orally and in writing.Own customer issues and escalations from creation to resolution.Assist others with case escalations.Collaborate with Engineering and Product teams to test new products and identify bugs.Write technical knowledge base articles and whitepapers.Staying up to date on the latest products and industry technologies.Build tools and processes that will scale.Mentor and lead junior team members.Partner with the rest of the team to solve challenging customer cases.
RequirementsStrong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems.Ability to communicate complex technical matters both orally and in writing.Excellent customer service skills.Ability to multitask and prioritize in a fast-paced environment.Demonstrate problem-solving skills and attention to detail.2+ years professional experience in a technical or IT role preferred.Leadership experience
Nice to HaveIndustry certifications: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+.Experience with electrical devices, Linux, APIs, Python, or other coding languages
Verkada is an equal opportunity employer. We strive to be a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is support for members and allies of our internal communities like Women at Verkada, Pride at Verkada, Multicultural at Verkada and Parents at Verkada.

• Minimum of a Bachelor's degree in Computer Support, Information Technology or related field, or equivalent job experience
• 6+ years desktop or helpdesk support experience
• Certification in Security +CE (preferred), Comptia A+, or Net+
• Solid understanding of IT supported technologies and broad knowledge of IT technology and infrastructure technologies
• Knowledge of current technological developments and trends in industry
• Fluency with technical manuals and procedural documentation
• Must demonstrate effective leadership, problem solving, presentation, and employee motivational skills
• Excellent verbal and written communication skills, including ability to effectively communicate technical information to non-technical personnel at all levels of organization.
• Strong customer service orientation
• Self-motivated and self-directed with keen attention to detail

Security Clearance Top Secret with SCI eligibility Company Information

COVID Policy: Prospective and/or new employees will be required to adhere with OBXtek's COVID-19 policy. Employees working onsite at a customer location must comply with customer COVID-19 policy which may include any or all the following: social distancing, masks, vaccination, mandatory statements regarding one's vaccination status and mandatory testing .

Headquartered in McLean, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field. Our mission is Our People…Our Reputation. Our people are trained professionals who enhance our customers' knowledge and innovation using technology, collaboration, and education.

We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more.

As a prime contractor for 93% of our current work, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.

OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.