FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Top 50 Technician Support Team Leader Skills

Below we've compiled a list of the most important skills for a Technician Support Team Leader. We ranked the top skills based on the percentage of Technician Support Team Leader resumes they appeared on. For example, 9.1% of Technician Support Team Leader resumes contained Technical Support as a skill. Let's find out what skills a Technician Support Team Leader actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Technician Support Team Leader

1. Technical Support
demand arrow
high Demand
Here's how Technical Support is used in Technician Support Team Leader jobs:
  • Network Technical Support Team Leader - Design, deployments and support communication system infrastructures integrating all technologies available.
  • Mentored and coached Technical Support representatives who assisted cellular customers with technical, billing and troubleshooting inquiries.
  • Resolved customer inquiries regarding technical support issues.
  • Provided professional, dependable Call Center technical support, for Fidelity Investment Inc., website and online investment software.
  • Played key role in system improvement and processing by participating on committees as the Technical Support Engineer representative.
  • Led 10 Technical Support Analysts to ensure compliance with company policies, procedures, and standards.
  • Promoted to Team Leader, managing a group of employees in the Technical Support department.
  • Attended all supervisor meetings to implement new policies and procedures for the technical support department.
  • Perform technical support, report system outages, brief impact to team leaders.
  • Acted in lead tech role providing technical support across entire customer base.
  • Serve as primary contact for representatives in the Advanced Technical Support group.
  • Managed all technical support efforts of a 12 member technical support team.
  • Managed call flow and responded to technical support needs of customers.
  • Provide technical support, complete tickets, and make callbacks
  • Lead supervisor for staff of 15 technical support representatives.
  • Resolved Level I and II technical support escalations.
  • Major Accomplishments: Successfully hired, established and trained the complete Technical support team of Product Support Specialists and Tech.
  • Evaluate and interview candidates to join the technical support team Construct training program to reduce new employee time.
  • Trained in Knology, AT&T and Charter Communications Cable install and technical support issues.
  • Provide technical support and assist accountants with QuickBooks accounting software Manage and ensure peer development.

Show More

2,304 Technical Support Jobs

No jobs at selected location

2. Customer Service
demand arrow
high Demand
Here's how Customer Service is used in Technician Support Team Leader jobs:
  • Provided quality customer service, providing requested information and resolving complaints.
  • Displayed excellent customer service and communication skills throughout all customer contacts.
  • Provided customer service representatives with additional training and coaching as needed.
  • Investigated and resolved over 400 high level customer service escalations.
  • Coordinated and provided technical support for customer service engineers.
  • Defined technical support and customer service methods and procedures.
  • Offered friendly, efficient customer service in order to make the unenviable task of dealing with customer technical support more bearable.
  • Established weekly review meetings with 3rd level development team to follow up on any open issues escalated from Customer Service.
  • Decreased technical escalations 25% by training customer service team, developing templates, and establishing new best practices.
  • Lead a team of 10-25 inbound call center employees that handles inquiries concerning troubleshooting, billing and customer service.
  • Assisted customers with technical issues, customer service concerns, billing, sales and cancellations.
  • Managed a team of technical support reps fielding inbound customer service and support requests.
  • Monitored technical team calls to ensure maintenance of technical skills and good customer service.
  • Handle calls within strict deadlines to ensure optimal support and premium customer service.
  • Deliver the highest level of customer service to our employees and customers.
  • Developed tools to raise productivity of a 25-member customer service team.
  • Fired staff that did not meet technical or customer service expectations.
  • Monitored calls for skill level and customer service delivery.
  • Helped develop my team to provide better customer service.
  • Handle customer service calls for Xbox customers.

Show More

420 Customer Service Jobs

No jobs at selected location

3. Computer Hardware
demand arrow
high Demand
Here's how Computer Hardware is used in Technician Support Team Leader jobs:
  • Maintained and administered computer networks including computer hardware, systems software, applications software, and all configurations.
  • Trained clients and provided assistance on how to use new computer hardware and software.
  • Provide support for associates with computer hardware or software issues, via phone.
  • Provided in house support for the Companies Computer Hardware and Software.

Show More

101 Computer Hardware Jobs

No jobs at selected location

4. Remote Access
demand arrow
high Demand
Here's how Remote Access is used in Technician Support Team Leader jobs:
  • Design of IP Video Security Surveillance systems and configure for remote access via PC and mobile devices.
  • Provided network support for physical and wireless networking both in the office and via remote access.
  • Assist customer with software installations like Anti-Virus Programs, PC Remote Access, and Web Browsers.
  • Worked with various overseas clientele in configuring Bay and Cisco routers to enable remote access.
  • Used remote access to perform troubleshooting when needed.
  • Assisted users with remote access to 3COM BBS.
  • Set up and troubleshoot raid systems Working with Ghost to make system images Also proficient in remote access troubleshooting.

Show More

453 Remote Access Jobs

No jobs at selected location

5. Phone Calls
demand arrow
high Demand
Here's how Phone Calls is used in Technician Support Team Leader jobs:
  • Assist supervisory staff in taking escalated phone calls and or client issues.
  • Monitored phone calls and live chats for quality to provide constructive feedback.
  • Monitor employee telephone calls and provide feedback and training as needed.
  • Monitor phone calls and provide feedback in a quality assurance role.
  • Responded to telephone calls, email and personnel requests for support.
  • Answered customer phone calls and provided world-class customer service.
  • Serviced tickets and programming requests from inbound phone calls.

Show More

4 Phone Calls Jobs

No jobs at selected location

Job type you want
Full Time
Part Time
Internship
Temporary
6. Trouble Shooting
demand arrow
high Demand
Here's how Trouble Shooting is used in Technician Support Team Leader jobs:
  • Facilitated trouble shooting training and strategic recommendations for improvements.
  • Maintained up-to-date and accurate repair and case logs Coordinated hardware and software trouble shooting and repair processes with outside vendors.
  • Assisted representatives while on calls with trouble shooting customers cell phones or programs to establish if new equipment is needed.
  • Assist with trouble shooting photocopiers, fax machines, and other office equipment and communicate and delegate tasks accordingly.
  • Trouble shooting problems over the phone and placing orders with the correct parts to fix customers issues.
  • Offered incident management, trouble shooting, and resolution of third level technical trouble tickets.
  • Assist fellow agents with trouble shootings steps and resolutions for long calls or difficult consumers.
  • Provide Technical Support in trouble shooting and Technical Assistance for JVC Products and Service.
  • Trouble shooting technical application issues as needed for 10+ Tenet hospitals.
  • Notate the customer's account of all trouble shooting performed.
  • Provide senior management with 24/7 emergence trouble shooting support.
  • Trouble shooting advanced circuits and site network connections.
  • Provided trouble shooting for software on devices.
  • Worked on the Tax Cut technical support team for trouble shooting, activations, and documentation for escalations.
  • Assisted technicians in trouble shooting Qwest DSL lines, customers DSL equipment, and Central Office equipment.
  • Used trouble shooting flows that had to be followed to help the customer.
  • Handled activations, billing, trouble shooting, and subscription sales.
  • Help in Antivirus program trouble shooting 5.

Show More

127 Trouble Shooting Jobs

No jobs at selected location

7. Email
demand arrow
high Demand
Here's how Email is used in Technician Support Team Leader jobs:
  • Installed and configured Blackberry, Compaq, and Handspring PDA systems to work with Microsoft Outlook and Lotus Notes email applications.
  • Store technical support, responsible for answering telephone calls and emails regarding software and hardware issues for customers.
  • Responded to all client requests for technical support by phone, email and the inter-office chat service.
  • Assist end users in resolving hardware and software issues by responding to field calls and email communication.
  • Provided tech support to computer system users and resolved computer problems via phone and over email.
  • Configured Email clients such as Windows Live Mail, Thunderbird, and Outlook 2003 & 2007.
  • Set up and dispatch installs and service calls, enabling accounts and activating email accounts.
  • Trained to support Email (outlook) and password resets/minor trouble shooting for 100+ applications.
  • Worked closely with customers to resolve computer, email, WAN and LAN issues.
  • Provided status and activity reports, and supported customers remotely through phone and email.
  • Provided direct support to clients via phone, email, and ticketing systems.
  • Provide technical support to customers and end user via telephone and email communications.
  • Configured and maintained business email through mail servers and Microsoft Office Software.
  • Worked with configuring email clients Microsoft Outlook and Outlook Express.
  • Assisted escalated corporate account customers with service issues dealing with incoming and outgoing calls, data issues, and voicemail problems.
  • Assisted Tech Support Reps with technical support issues, cellular switch processes, voicemail, and paging system troubleshooting.
  • Provided Tier 3 support for various PKE-enablement's for Server and Email issues within DISA and DoD.
  • Received and resolved incoming customer inquiries and issues regarding Peachtree Accounting Software via phone and email.
  • Assist customers by phone, Outlook email and Sametime (ST) Chat request.
  • Answer phone calls, emails to provide troubleshooting and diagnosis Maintain records in CRM database Backup maintainance System alert monitoring with Kaseya

Show More

988 Email Jobs

No jobs at selected location

8. Internet
demand arrow
high Demand
Here's how Internet is used in Technician Support Team Leader jobs:
  • Followed up with customers who submitted a written request or internet-based inquiry.
  • Assisted customers with establishing and maintaining Internet accounts.
  • Resolved Internet and Network Connectivity errors.
  • Confer with field technicians, sales force representatives, and clients to coordinate installation of satellite TV and home internet equipment.
  • Provided comprehensive technical support to customers, including troubleshooting technical issues regarding Internet services, VoIP services, and video services.
  • Provided Internet, Microsoft Windows, Microsoft Office and Mac support for online college students in the United States and overseas.
  • Supervised a team of 25 Technical Support Representatives for commercial and residential wireless Internet services across the U.S.
  • Provided technical support to members to maintain a steady connection to the internet and to their TV's.
  • Supported HSI retention representatives, drastically reducing internet product cancel rates over 2 years Sales Consultant.
  • Provide training to clients in the use of system and applications as related to Internet.
  • Increased Fiber and Copper internet sales with demonstrated results in Madison NJ sales center.
  • Provided technical support to member who choose to self-install there internet services.
  • Assisted customers with Dial-Up Internet issues via inbound call center.
  • Assist customers with registration of new DSL Internet Accounts.
  • Configure software to connect to Internet application servers.
  • Provide computer support and assistance to clients in person, telephonically, and internet.
  • Provision Equipment for Internet/Phone Modems, Changed Headends or sent signaling on Cable Modems.
  • train and help customer assistants to help customers with their internet connection
  • Motivate team to drive sales Sale Uverse TV, Internet, Home phone, and DSL.
  • Provide Technical support for Charter internet customers Sale promotional packages Notate resolution for all calls Train and assist new hires

Show More

460 Internet Jobs

No jobs at selected location

9. Windows XP
demand arrow
high Demand
Here's how Windows XP is used in Technician Support Team Leader jobs:
  • Served 10K Amtrak customers from Windows XP through Windows 10 workstation endpoints across United States and portions of Canada.
  • Migrated over 500 laptops from Windows XP to Windows 7 within three months.
  • Worked with Windows XP, 2000, 98 and Mac operating systems.
  • Serviced Software residing on Windows 2000 or Windows XP platforms.
  • Experience with Windows 3.11 through Windows XP.
  • Migrated end users from Windows NT to Windows XP Migrated end users to AD environment.

Show More

10 Windows XP Jobs

No jobs at selected location

10. Desktop
demand arrow
high Demand
Here's how Desktop is used in Technician Support Team Leader jobs:
  • Maintained desktop devices and laptops ensuring services are delivered effectively.
  • Installed, configured and provided triage support for desktops, laptops, printers, scanners, PDA, plus server connectivity.
  • Utilized Microsoft Office, Remote Desktop, and case management software to run reports, document, and resolve customer concerns.
  • Perform hardware and software maintenance of LAN, Laptop & Desktop workstations, wireless network, applications and computer imaging.
  • Assisted installation and upgrades of computer networks, desktop computers and related hardware and software for all district usage.
  • Assist end-users in the day to day use of all supported desktop hardware, software and information resources.
  • Provided desktop support through answering of phone calls, creating, working and closing of tickets.
  • Supported all hardware and software issues on all desktops, laptops, and printers.
  • Set up and configured end users Outlook email account on desktops and laptops.
  • Created user accounts and managed access control of desktop and network applications.
  • Advanced troubleshooting and resolution of desktop, server, and application issues.
  • Experienced at imaging and installing laptops and desktops and networking various printers.
  • Call center support for laptops and desktops requiring an upgrade to Win7.
  • Create and test new IBM Desktop and Laptops Images.
  • Promoted to Team Lead for Desktop and internal Products
  • Assisted customers with desktop support.
  • Installed, configured and upgraded desktop, laptop and tablet PC s. Implemented zero-clients + virtual farms.
  • Utilize remote diagnostic tools such as PC Anywhere, VNC, Dameware and Remote Desktop.
  • Set up wireless configurations on all laptops, while handling a major rollout of desktops.
  • Key Contributions: Address issues related to Windows Desktop environment Install and update windows security patches to GE desktop systems.

Show More

1,178 Desktop Jobs

No jobs at selected location

11. Data Entry
demand arrow
high Demand
Here's how Data Entry is used in Technician Support Team Leader jobs:
  • Created sales tracking tool using Excel, maintaining accurate records of monthly sales and increasing call and data entry accuracy.
  • Resolved internet problems, data entry and provided technical support for hardware, software and systems.
  • Prepared building permit packages, and data handled data entry into our database for engineering packs.
  • Inventory * Equipment Removal * Data Entry
  • Greet customers Troubleshoot AT&T phones Assist customers with billing Update client information Data entry

Show More

28 Data Entry Jobs

No jobs at selected location

12. Laser Printers
demand arrow
high Demand
5 Laser Printers Jobs

No jobs at selected location

13. Setup
demand arrow
high Demand
Here's how Setup is used in Technician Support Team Leader jobs:
  • Designed/delivered training for new employees, setup test environments, developed automation scripts
  • Traveled with marking and sales teams to various trade shows facilitating booth setup and fielded technical questions during the show.
  • Deployed workstation images using WDS, RIS, or Ghost, setup Printer Reservations and Printers and administered file permissions.
  • Install Setup and test new hardware, software, upgrades, patches and systems as related to SSGA.
  • Spearheaded setup and implementation of new trouble desk reporting procedures that increased customer response time by 36%.
  • Provided technical leadership for network setup and support with focus on zero downtime and high levels of security.
  • Assist end users of hardware and software products in setup, general use, and troubleshooting problems.
  • Supported internet access difficulties, network connectivity difficulties, printer setups (both network and local).
  • Provided inputs for setup of smart phones for top level executives that included recommendations for data security.
  • Test digital video recorder, network video recorder, cameras and setup mock environment.
  • Assisted client organizations in the customization and setup of engagement tools.
  • Mapped users to the appropriate network shares from prior system setups.
  • Front line support that troubleshoots error messages and system setup.
  • Completed printer support and setup including RightFax.
  • Installed and setup computers and printers.
  • Helped with design & implementation, system setup, config management and upgrades at many Enterprise customer deployments.
  • Handle all setup and technical support issues of press operations * Work closely with Customer Service Dept.
  • Helped small business setup their network through out their office.
  • Helped new Payless Stores setup debit card readers successfully Remote Access (putty) Follow a ticketing system to resolve problems
  • Lead Technical Writer Focal point for customers on VTC related issues Task lead for VTCs and equipment setup.

Show More

638 Setup Jobs

No jobs at selected location

14. Active Directory
demand arrow
high Demand
Here's how Active Directory is used in Technician Support Team Leader jobs:
  • Network administration included setting up new user accounts and administering user rights and permissions using active directory and group policy.
  • Created several accounts for end-users for approximately 2,000 users using the active directory system.
  • Assisted with Active Directory user creation, management and migration and policy creation/management.
  • Executed security access into Active Directory for account lockout and password reset.
  • Monitored and maintained user accounts through Active Directory Management.
  • Assisted Systems Administrator with Active Directory user management.
  • Performed User and Computer Administration utilizing Active Directory.
  • Team Lead for Tier 3 support for all NetWare and Microsoft Active Directory issues to other technical teams and user community.
  • Team Leader with strong leadership/managerial skills with heavy new user account creations within Active Directory, and advanced project escalations.
  • Worked with Active Directory requests in creating users, removing users, resetting passwords and changing group/individual permissions.
  • Managed and implemented Windows systems and services, including Active Directory group policies to address workstation access.
  • Worked alongside Infrastructure, Security, Active Directory, Desktops, and Software teams.
  • Created and maintained user accounts, groups, and computer accounts using Active Directory.
  • Created and managed user accounts, distribution groups and account policies in Active Directory.
  • Administered Group Policy, Active Directory, Exchange, IIS, and MSSQL.
  • Create and administer user s account and security role in Active Directory.
  • Performed Active Directory migration/ troubleshooting to AD child domain for new locations.
  • Reset user passwords and unlocked accounts, in Active Directory.
  • Help maintain active directory in a large domain environment.
  • Experience in Windows 7, Vista, XP, 2000, Server 2008 and Active directory use.

Show More

1,313 Active Directory Jobs

No jobs at selected location

15. Hardware Issues
demand arrow
average Demand
Here's how Hardware Issues is used in Technician Support Team Leader jobs:
  • Assist analysts and advise to resolution or escalate software/hardware issues.
  • Resolve software and hardware issues that are beyond the capabilities of the primary support technicians.
  • Assist customers with technical support on both billing and hardware issues over the phone.
  • Walked customers through step-by-step process for troubleshooting hardware issues.
  • Resolved hardware issues and provided customer training to prevent future issues.

Show More

11 Hardware Issues Jobs

No jobs at selected location

16. SLA
demand arrow
average Demand
Here's how SLA is used in Technician Support Team Leader jobs:
  • Work also included trial evaluations and translation of customer needs into feature requests/requirements.
  • Created and translated technical and informative bulletins.
  • Handle escalated issues directly with end users where SLA's cannot be met and a negotiated SLA is required.
  • Create tools, scripts, and spreadsheets to increase workforce efficiency and meet service level agreements (SLA).
  • Coordinate the development and review of service level agreements (SLA's) to continually increase customer satisfaction.
  • Collected, monitored and evaluated customer requirements to ensure all SLA were adhered to.
  • Responded to all technical support tickets and meet ticket response and resolution SLA's.
  • Manage and triage multiple incoming priorities effectively by understanding customer needs and meet SLA
  • Produce SLA exception reports and investigate the root cause of the SLA breach.
  • Supported 700 financial banks and ensured complete SLA compliance without financial penalties.
  • Monitored SLA and call queues for better customer experience.
  • Oversee the prompt completion of breached SLA tickets.
  • Attained 100% of SLA goal for the past 4 years.
  • Managed team of 9 Tier 1 Agents and 1 Assistant Team Lead Monitored queue to ensure SLA's were being met.
  • Ensured support processes were implemented properly and adhered to by staff to meet Service Level Agreements (SLAs).
  • Monitor Help Desk calls and make certain that satisfactory resolutions are being provided and SLAs are being met.
  • Coordinate with all the necessary Equant departments or vendors to achieve fault resolution within SLA definitions.
  • Review of all necessary reporting to ensure operational, SLA and customer support targets are met.
  • Managed the ticket queue and ensured that the team was meeting SLAs Involved with IT procurement & asset management.
  • Encrypted machines using Symantec Endpoint Protection per SLAs already in place.

Show More

93 SLA Jobs

No jobs at selected location

17. LAN
demand arrow
average Demand
Here's how LAN is used in Technician Support Team Leader jobs:
  • Supported Federal Reserve s consolidated computer operations by managing plans and sharing audit resources.
  • Implemented an internal certification process to assess knowledge and provide secession planning.
  • Developed and managed project plans while providing status updates to supervisors.
  • Developed operational procedures and a business continuity plan.
  • Provide support to Internal Auditors and, also Audited team performances and worked on various individual's improvement plan.
  • Planned and organized 3 tier support structure and processes such as escalation, information flows and task flows.
  • Advise embassy personnel on improvement programs for aircraft maintenance and help implement plans for maintaining aircraft I.A.W.
  • Helped plan and coordinate the equipment layout for the RSNA (the industry's main convention).
  • Developed and Implemented Individualized Action plans for agent growth and advancement in preparation for the production floor.
  • Increased the customer experience by providing information on new products, rate plans and services.
  • Create a daily workload plan based upon the information provided from the field manager.
  • Evaluate, prioritize, plan, delegate and adapt to business and customer needs.
  • Assisted IT Manager with the installation and configuration of 80 plus workstation LAN.
  • Provide Tier1 network support on Cisco routers and switches in the LAN/WAN environment.
  • Team member of Y2K LAN office hardware testing and remedy implementation.
  • Assisted in complete plant migrations from 20 to 200 users.
  • Directed multiple Algo software upgrades and ensured defect-free releases through careful planning, testing and QA efforts.
  • Managed execution of department s first LAN, as well as launched first automated workpaper system.
  • Configure and install Java web server and also iPlanet.
  • Handled inbound calls troubleshooting landline phones Lead instructor based up trainings to representatives.

Show More

1,726 LAN Jobs

No jobs at selected location

18. IT Support
demand arrow
average Demand
Here's how IT Support is used in Technician Support Team Leader jobs:
  • Provided assistance to other department managers with estimating annual budget requirements for IT support.
  • Recruited new team members for IT Support and conducted performance reviews while managing the Network and Technical Support department.
  • Provided Tier 1 level IT Support of Microsoft and IBM hardware and software (Lotus Notes).
  • Serve as senior member and supervisor of IT support team for national & international human service provider.
  • Developed technical support processes and training within IT Support regarding to escalated production issues and outages.
  • Developed documentation for Best Practices for IT Support Team.
  • Report and Submit support tickets.
  • Managed all IT support/service activities within the Electrical Group Headquarters
  • Assisted with CAC lock outs using DEERS Provide remote IT support, via telephone and other technical means for IT related issues
  • Gain acceptance of content and support levels from the business senior management and R&D IT support.
  • Developed, trained, and lead a team of 5 IT Support Specialists across 4 locations.
  • Work with executive level and SMB clients to provide tailored IT support plans and services.
  • Documented over 75 IT Support Wiki processes, procedures and policies improving quality and efficiency.
  • Sole IT support representative for Chairman and Senior Management members of SAAD Group.
  • Supervised team of 20 agents providing IT support to 1000+ employees.
  • Managed IT Support projects and initiatives, including facilitating team collaborations, defining project scope, determine timeline and plan implementation.
  • Provided lead-by-example management of the IT support team providing first and second level support and training to all end users.
  • Coordinate schedules, holiday coverage, vacations and overtime of the staff of the IT Support department.
  • Report and advice the Site's Management Team in anything related to the IT Support Department.
  • Fostered team work in the IT support group

Show More

19. OS
demand arrow
average Demand
Here's how OS is used in Technician Support Team Leader jobs:
  • Demonstrated creative uses of diagnostic trap-setting tools and performed in-depth storage dump and documentation analysis.
  • Increased customer satisfaction while decreasing costs of warranty process
  • Diagnose problems and perform troubleshooting activities.
  • Created and generated weekly, monthly and year-to-date metric reports to Senior Management to provide total cost savings and utilization reports.
  • Educated Level I Analysts on supply chain software functions and features to elevate effectiveness in diagnosing and resolving technical issues.
  • Created a network of FiOS and HSI Engineering team members allowing for real time FiOS validation of previously unqualified addresses.
  • Worked closely with the Field Activity Manager to ensure that my team was completing all tasks to MDA standards.
  • Experience in Microsoft Office 2010, IE8, Adobe, and Dell bundled software programs.
  • Project managed the implementation and upgrade of software for several customers across the MPLS network.
  • Project Providing IT Infrastructure support to the end users located at Kimberly-Clark's Roswell facility.
  • Diagnosed complex problems customers encountered with software component Data Set Services (DSS).
  • Worked with product developers in diagnosing, fixing and testing solutions for defects encountered.
  • Use remote software to diagnose and resolve system problems for users.
  • Created cases and claims for damaged, lost or displaced packages.
  • Supported 15 offices across North America.
  • Created media CD for push of anti-virus definition files to the server and distribution to customer workstations across the taskforce enterprise.
  • Support and troubleshoot various FileNet client-server products under the Windows, Windows 95, Windows NT, and OS/2 platforms.
  • Contract Employee Product and System test Engineer for the Satellite Cell Equipment, Phones, QoS and Data.
  • Designed, developed, and facilitated trainings for new hires across all divisions.
  • Experience in Symantec Endpoint Antivirus 11.0, Symantec Ghost 11.5, Ghost Console.11.5.

Show More

3,722 OS Jobs

No jobs at selected location

20. SQL
demand arrow
average Demand
Here's how SQL is used in Technician Support Team Leader jobs:
  • Assist customers with simple to complex SQL Queries to perform against the software database as troubleshooting and for reporting purposes.
  • Created custom reports to provide support metrics and vital information to business executives using SQL queries and Crystal Reports.
  • Created database on SQL server; designed and created tables, views, triggers and stored procedures.
  • Analyzed and provided solutions to complex production problems using Pro*C, PL/SQL, Unix Scripts.
  • Created stored procedures, functions & views for the application on MS SQL Server.
  • Analyzed the PostgreSQL RDBMS using SQL, imported customer data, and generated accounts.
  • Implemented MS SQL-based SRS (service request system) ticketing and resolution solution.
  • Author, debug, secure and optimize applications written in PHP & MYSQL.
  • Authored complex SQL statements and stored procedures against DB2 tables.
  • Worked on SQL optimization to enhance the system performance.
  • Used SAS/SQL to confirm data integrity.
  • Experienced with but not limited to PHP, Java Script, DHTML, XML, MySQL, and Flash.
  • Support included using Plesk Control Panel, SQL and proprietary database to update client data and troubleshoot clients' website.
  • Use system query language (SQL) to perform ad hoc database queries and updates.
  • Support client's technical issues for Microsoft SQL Server and Sybase.
  • Trained in PostgreSQL, .and .NET with Visual Basic.

Show More

9,471 SQL Jobs

No jobs at selected location

21. Network Printers
demand arrow
average Demand
Here's how Network Printers is used in Technician Support Team Leader jobs:
  • Reconfigured 20 off-line network printers after LAN migration to new print server--increased print capability by 50 percent.
  • Installed local and network printers, routers, video projectors, scanners; replaced toners.
  • Map, install, and troubleshoot local and network printers.
  • Install and configured Network printers, plotters within the environment.
  • Configured network printers using DHCP and Active directory.
  • Worked with supporting hardware issues including network printers.
  • Installed, maintained and set-up network printers.
  • Installed and configured network printers.
  • Selected as project lead to coordinate and set up 18 IP40 Network printers on Global Print Web Site (GPWS).
  • Migrated clients from Novell to AD, migrated user's profile, remapped network printers.
  • file servers, workstations, network printers.

Show More

22. Linux
demand arrow
average Demand
Here's how Linux is used in Technician Support Team Leader jobs:
  • Provided Internet connectivity support for customers using Windows, Macintosh and Linux
  • Developed familiarity with Unix and Linux network operating systems.
  • Offered support for customer server issues including Linux, Windows, email, control panels, etc.
  • Manage various server types (Linux and Windows) and Domains--to include DNS and registration/renewal.
  • Provided individual and lead technical tier 3 support for Unix/Linux based McKesson applications.
  • Performed sysadmin duties for all Cisco and Linux devices in our lab.
  • Worked with different operating systems including Unix, Linux, and Windows.
  • Ticket systems were WIMS, DIMS and SIMS Linux based systems.
  • Worked with Microsoft, Apple and Linux operating systems.
  • Involved in Installation, configuration and validation of all 11.1.2.3 Hyperion components and services in cloud, linux and windows environment.
  • Installed and configured entire Hyperion infrastructure for test instances and for production cloud, linux and windows environment.
  • Monitored several thousand Windows, Solaris, BSD, and Linux dedicated servers.
  • Install different Hyperion components v 11.1.2.3 in Linux v6 and on windows server.
  • Configure iLo's to provide network connectivity for Linux based servers.
  • Attended Seachange internal Linux classes offered by paid certified Linux instructor.
  • Assisted Senior Network Administrator to Deploy 100+ new customized secured Linux Enterprise servers, intergraded 100+ Proxim wireless Base station/Subscriber units.
  • Provide Tier1 systems monitoring support for AIX, HP, Sun, Windows, VMware, and Linux midrange server environment.
  • Support Windows, Mac, and Linux systems Provide AV support for large and small events Event Planning & Management
  • Lead the customer support team, leveraging the experience at Poornam Info Vision Pvt Ltd as linux system administrator.
  • Supported uptime and security of many Linux-based webservers, each hosting 30-70K websites

Show More

7,760 Linux Jobs

No jobs at selected location

23. Voip
demand arrow
average Demand
Here's how Voip is used in Technician Support Team Leader jobs:
  • Diagnose & resolve Wireless / Ethernet connectivity, Email client configuration, IPTV, PBX/VoIP, Backup & Restore non-scheduled functions
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
  • Coordinated setup of branch office VoIP infrastructure and relay status of completion to VoIP Lead and IT Director.
  • Administer infrastructure and perform server patch maintenance, system/server backups, data archiving, and VoIP maintenance.
  • Coordinate site's inventory of hardware, software, VoIP, and printing supplies.
  • Installed configured, troubleshoot and trained of Cisco VoIP/IPT phone systems, Call Manager.
  • Led a team of Level 3 support engineers for VOIP Gateways and Gatekeepers.
  • Manage company's VOIP PBX system and fulfilling phone requests and configurations.
  • Process owner for the transition and deployment of new VOIP system/equipment/server.
  • Supported IT and VOIP services for a national linen provider.
  • Gained better understanding of STP/SIP protocol through VoIP.
  • Execute VoIP and PBX adds/moves/changes.
  • Assisted with transformation of DSN to VoIP phones base-wide Designed and implemented virtualized development environment to prepare for domain rename.
  • Researched and eliminated unused phone lines and incorporated VoIP system support to deliver optimal system uptime.
  • Provided assistance for project to migrate 3 separate customer contact centers to Avaya VOIP systems.
  • Experience with VOIP (Mitel) and Avaya (IP office 406) phone systems.
  • Managed Cloud hosted VoIP DIDs in ICore Broadsoft portal.

Show More

572 Voip Jobs

No jobs at selected location

24. Supervisor Calls
demand arrow
average Demand
Here's how Supervisor Calls is used in Technician Support Team Leader jobs:
  • Promoted to team lead taking supervisor calls and responsibilities including meetings, quality assurance and coaching representatives on performance.
  • Completed supervisor calls for representatives at customer request.
  • Handled supervisor calls to resolve customer and technical issues that were not resolved by the Level 1 agents.
  • Assisted managing the team by reviewing performance, coaching, training and taking supervisor calls when necessary.
  • Assisted other team members in answering questions to help the customers and took supervisor calls when needed.
  • Handled escalated and Supervisor calls * Assisted with coaching and development across multiple teams
  • Handled all supervisor calls and TIER 2 and 3 calls.
  • Assist other reps by taking escalated supervisor calls.
  • Complete and resolve any Supervisor call back in the Resolve ticket system as well as take supervisor calls off hand.
  • Worked as full time in the Tech Support Department fielding initial supervisor calls in addition to regular call volume.

Show More

25. Knowledge Base
demand arrow
average Demand
Here's how Knowledge Base is used in Technician Support Team Leader jobs:
  • Created and updated knowledge base of product technical information, troubleshooting and administrative procedures.
  • Maintained proper handling and functional execution of internal technical knowledge base and training documentations.
  • Reviewed online knowledge base articles submitted by analysts prior to general publication.
  • Resolved issues within the application through product knowledge, attention to detail, and creation of a comprehensive knowledge base.
  • Developed new training materials and projects, Product Knowledge base and FAQ's for the support team and Customers.
  • Maintained, authored and verified knowledge base articles used as reference documentation by call taking agents.
  • Prepared management and performance report, also maintain and work on various documents for Knowledge Base.
  • Provided floor support for peers, resolved escalated calls and educated associates on technical knowledge base.
  • Implemented Knowledge Base practices to keep customers up to date with the most current information.
  • Developed knowledge transfer from Level2 to Level1 support via documentation of Knowledge Base articles.
  • Maintain internal knowledge base for troubleshooting electronic items sold on website.
  • Coordinate team training to ensure knowledge base to support new products.
  • Developed key Knowledge Base articles for newly identified product issues.
  • Determined frequent issues and addressed them in the knowledge base.
  • Authored, documented and managed hundreds of Knowledge Base articles.
  • Produced training and troubleshooting guides for technical knowledge base.
  • Provided multiple updates and revisions to knowledge base.
  • Use KMS, GLOSSE, and Retain for knowledge bases.
  • Conceptualized and built a Knowledge Base that reduced overall timeframe for resolving issues across portfolio of tools.
  • Created knowledge base articles and internal guides on several Intel Security products Managing escalations from tier 1 and sales Planning organizational abilities

Show More

768 Knowledge Base Jobs

No jobs at selected location

26. Helpdesk
demand arrow
average Demand
Here's how Helpdesk is used in Technician Support Team Leader jobs:
  • Implemented networked HelpDesk(TM) system to aid in real time product specific phone support.
  • Provide project lead and consulting support on HelpDesk projects and applications.
  • Represented the helpdesk on various inter-departmental and inter-divisional teams.
  • Developed troubleshooting documentation and procedures for network integration helpdesk.
  • Supervised and administered helpdesk and desktop support functions for First Army Action Center (FAOC) military and civilian personnel.
  • Supported up to 3,500 users throughout the United States and international users; effectively used Remedy Helpdesk to track tickets.
  • Research, recommend and implementation of new technology and techniques for analysts at the helpdesk.
  • Team lead / manager for helpdesk technicians, coach and provide technical leadership.
  • Assisted software trainers to develop curriculum that fit our Helpdesk's needs.
  • Perform Client Helpdesk role outside of business hours to assist customers.
  • Provided Level 1 helpdesk support to 4,000 undergrads and professors.
  • Manage PTO requests to ensure optimum coverage of the helpdesk.
  • Responded to 2nd level helpdesk tickets.
  • Recognized expert in desktop systems administration, helpdesk technology, & problem resolution.
  • Provided helpdesk/technical support assistance for the global network of Sylvan/Prometric testing centers.
  • Created and maintained internal knowledgebase using all current HTML specifications for use with the different Helpdesk groups in the Call Center.
  • Designed, deployed, and maintained multiple Zendesk helpdesk portals in HTML/CSS/JS used by 80,000+ customers.
  • Teach classes for all new Helpdesk Agents, Deskside Techs, System Administrators and IT Trainers.
  • Monitored and responded quickly and effectively to requests received through the IT helpdesk.
  • Developed, utilized and maintained the helpdesk tracking software (Samanage).

Show More

29 Helpdesk Jobs

No jobs at selected location

27. QA
demand arrow
average Demand
Here's how QA is used in Technician Support Team Leader jobs:
  • Participated in bug fixing with QA team which involved cross browser testing as well as load and performance checking.
  • Functioned as the principal Tech Support liaison to QA and validated all site issues that flowed into Support.
  • Set up specific environments for QA, testing customer configurations and verifying problems prior to entering Engineering.
  • Represented a team of 12-15, entered time, monitored attendance, QA and call handle time.
  • Monitored Tier 1 calls for QA purposes and assisted training team with mentoring of Technical Support representatives.
  • Worked closely with the QA team to locate and correct any browse incompatibility issues with the software.
  • Represented the Technical Support Team in QA meetings to discuss trends in reported defects and possible solutions.
  • Achieved ASQ (American Society for Quality) CQA (Certified Quality Auditor) Certification.
  • Partner with the QA team to deliver feedback on calls or other work reviewed.
  • Collaborated globally with overseas Development and QA Teams to resolve issues as they arose.
  • Provide feedback to engineering; and actively support the QA department in testing.
  • Worked with training and QA teams to identify problems and improve training effectiveness.
  • Collaborated with QA and Engineering to alpha test new products and software.
  • Manage case escalations to QARA and CAPA teams.
  • Coordinate with QA and assist on escalated issues.
  • Perform QA for contractor support group.
  • Contributed to QA Testing of new releases of Kaspersky software, identifying and reporting bugs, and submitting feature requests.
  • Monitored associates calls; call volume and e-mail cases to make sure all QA matrixes are met.
  • Assisted with QA testing of new corporate Web site and daily bug fixes.
  • Provided assistance in QA of Inktomi products during beta testing and rollout of new software applications.

Show More

719 QA Jobs

No jobs at selected location

28. VPN
demand arrow
average Demand
Here's how VPN is used in Technician Support Team Leader jobs:
  • Installed VPN routers in small office/home office environments and resolved configuration and connectivity issues
  • Provided after hours weekend support for break fix, VPN connectivity, HR access records, and desktop/server support.
  • Experience supporting remote connections, VPN, desktop firewalls, and wireless routers.
  • Supported of ATT home grown software including VPN, And Cisco VPN.
  • Support IRS ERAP VPN user (Cisco, and AT&T).
  • Provide high level on site as well as phone support for the Enterasys Networks managed VPN and Firewall solution.
  • Support includes all technical issues including basic OS, hardware and Malware/Virus issues and VPN.
  • Install, & configure Cisco VPN access for all internal and external offsite employees.
  • Assisted clients with network proxies, VPNs, domain set-up and encryption.
  • Maintain Cisco switches, hubs, routers, VPN concentrators.
  • Provided tier 3 support with Active Directory, Microsemi Exchange, Networking, and Shortel Phone/Communication and VPN issues.

Show More

633 VPN Jobs

No jobs at selected location

29. Mac
demand arrow
average Demand
Here's how Mac is used in Technician Support Team Leader jobs:
  • Implemented automated deployment of company-approved applications for both Windows and Macintosh workstations/laptops utilizing Active Directory/Group Policy Objects and FileWave.
  • Worked on customer desktop machines to resolve registry issues which interfered with customers licensing of proprietary software.
  • Provided software and hardware support to pharmaceutical sales representatives in call center.
  • Analyzed performance of machinery and operating equipment.
  • Investigated why prescriptions failed to be fulfilled and made changes to tables based on pharmacy level errors.
  • Machine Design, Tool Design, Tool Room, Facility Maintenance, Maintenance, Environmental and Safety.
  • Configure e-mail, printers, and mapped network drives for users on new Win7 machines.
  • Tested OS patches and scheduled and deployed to machines according to SoNH patching schedule/guidelines.
  • Designed macros to integrate mainframe data with forms and letters to members and providers.
  • Delivered all new machines to storage closets in various buildings before deployment.
  • Drive Fork trucks, clean machines, load and unload trucks
  • Repaired, updated, & cloned Windows and Macintosh computers
  • Optimized the Pharmacy Module interfaces with performance tuning.
  • Designed estimates for paper machines, programs and procedures
  • Ensured accuracy and clarity of content created by Macromedia partners and by the internal documentation department.
  • Created scripts and macros to make existing processes easier and faster for the entire team s day-to-day responsibilities and deliverables.
  • Configured ATM cash machines via IP or serial networks and worked closely with Diebold vendor to resolve issues.
  • Created multiple custom installations (for Macintosh & Windows environments) for $ 100,000 Plus sales.
  • Plan and manage internal and external IT rollout projects for windows 7 deployment machines.
  • Train customers in hardware and software on both the pc and mac.

Show More

724 Mac Jobs

No jobs at selected location

30. Unix
demand arrow
low Demand
Here's how Unix is used in Technician Support Team Leader jobs:
  • Delivered comprehensive technical support for developers of the company's client-server push communications infrastructure software on Windows and UNIX platforms.
  • Assisted in Windows NT 4.0 Server Administration functions as well as some UNIX administration (HPUX 9.x, 10.x 11).
  • Performed advanced PC, intermediate UNIX and basic network troubleshooting in a call center environment.
  • Suggested new products that increased supply and decreased spending for Unix and Windows operating systems.
  • Worked with UNIX and production teams to analyze the company's current storage situation.
  • Assisted Unix, and Windows SA with issues pertaining to server over usage issues.
  • Perform UNIX system administrative functions, such as backups and user level workstation configuration.
  • Install and cable all Windows and UNIX servers including HP c7000 blade enclosures.
  • Configured, maintained, and troubleshot UNIX shell scripts to automate processes.
  • Supported enterprise IT operations of Unix and Windows servers and workstations.
  • Performed OS upgrades on SCO Unix and Window sites.
  • Led the UNIX and database part of the Tech Support group (6 people).
  • Direct communications with Sun Microsystems and Polaris and other manufacturers of UNIX workstations and servers.
  • Partnered with UNIX tech support team to ensure data integrity across systems.
  • Project 3 Client: KPMG NA LLP_IT OutSourcing Module: CCPT & FAS Team size: 8 Platform: Unix

Show More

1,567 Unix Jobs

No jobs at selected location

31. Problem Resolution
demand arrow
low Demand
Here's how Problem Resolution is used in Technician Support Team Leader jobs:
  • Provide troubleshooting and problem resolution in response to end-user requirements and incident requests.
  • Collaborate with other support centers and business units to provide seamless problem resolution.
  • Provide advanced-level troubleshooting and problem resolution for global technical issues.
  • Led network outage recovery efforts and managed network problem resolution.
  • Provided technical support and problem resolution strategies for customers.
  • Conducted computer diagnostics and recommended problem resolution actions.
  • Drive quick problem resolution and root cause analysis with cross-functional teams in order to improve customer support and client satisfaction.
  • Provided support to assist the installation, testing and problem resolution process required for installing this purchased software package.
  • Provide thorough support and problem resolution for customers by acting as escalation point of contact for difficult ticket issues.
  • Work with all level representing section for Problem resolution and links to Availability (Operations) section.
  • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
  • Chartered a Tier 2 support team for escalations and highly complex problem resolution.
  • Focused on problem resolution, revenue generation, and filling the sales pipeline.
  • Designed and managed database for issues tracking and problem resolution.
  • Provided multi-location hands-on in-house problem resolution & phone support for customer groups.

Show More

137 Problem Resolution Jobs

No jobs at selected location

32. Tcp/Ip
demand arrow
low Demand
Here's how Tcp/Ip is used in Technician Support Team Leader jobs:
  • Reconfigured TCP/IP on Windows NT/2000/98, with new parameters (associated with upgrade).
  • Maintain server security, TCP/IP configuration, troubleshooting, and hardware configuration.
  • Supported network connectivity issues for TCP/IP, RAS, VPN, DSL, and others.
  • Supported customers TCP/IP, DHCP, DNS, cable modem issues Provided support for customer Network outage problems
  • Assisted in the set-up and TCP/IP connections for transmissions throughout the United States and Puerto Rico.

Show More

33. DSL
demand arrow
low Demand
Here's how DSL is used in Technician Support Team Leader jobs:
  • Provided technical support to business / consumer clients across all service offerings, including the region's first consumer ADSL service.
  • Provided effective telephone support for 600+ customers regarding hardware, software, and DSL problems.
  • Tested and developed troubleshooting procedures on new product development such as DSL and Internet filtering.
  • Supervised thirteen technicians during the diagnosis and repair of residential ISDN and ADSL lines.
  • Provide Technical support for small - Medium size businesses utilizing XO's DSL service.
  • Provided technical support for customers utilizing broadband, DSL services-network, and WIFI connectivity.
  • Provided support for a variety of connections to WAN, especially cable and DSL.
  • Supported DSL and most common internet applications on all Windows and Macintosh platforms.
  • Answered questions regarding DSL accounts and AT&T products and services.
  • Installed and setup business and home networks including DSL and cable modems.
  • Received support inquiries directly from AT&T Fast Access DSL customers.
  • Provided technical support for Prodigy Internet, DSL and Toshiba laptops.
  • Designed and implemented DSL service fault isolation procedures and flowchart.
  • Assisted clients with registering DSL accounts.
  • Headed DSL Technical Support Team.
  • Provided real-time support for Dial Up, ADSL, ISDN and T1 connections.
  • Help customers install their home networks and set up PPPoE for DSL customers.

Show More

6 DSL Jobs

No jobs at selected location

34. Special Projects
demand arrow
low Demand
Here's how Special Projects is used in Technician Support Team Leader jobs:
  • Manage special projects through various communications, data collection and analysis, motivation of personnel to ensure continued improvement.
  • Worked on special projects such as new store openings and hardware upgrades.
  • Handled the majority of special projects passed down from upper management.
  • Review and reported results of special projects.
  • Performed special projects on properties as needed.
  • Assist in organizing special projects and initiatives.
  • Lead special projects to completion.
  • Involved with special projects research for various architectural preservation and building technology contracts.
  • Oversee special projects which consist of a large number of PC deployments, domain migration, and software rollouts.
  • Managed and scheduled system rollout and upgrades based on company system lifecycle policies and leading special projects and software rollouts schedules.

Show More

20 Special Projects Jobs

No jobs at selected location

35. PCS
demand arrow
low Demand
Here's how PCS is used in Technician Support Team Leader jobs:
  • Utilize Windows RDP, Tight VNC and GotoAssist to remote into customers PCs for troubleshooting, upgrading and installing programs.
  • Network Cable Installation to installing PCs, Labs, equipment, devices, network equipment, Servers and training.
  • Provided technical support and troubleshooting for PCs, laptops and network peripherals across a wide range of platforms.
  • Install Networked and Non-Networked PCs and Printers; Install and configure Network and Standalone Software.
  • Researched and purchased hardware, including PCs, servers, monitors, and laptops.
  • Installed hardware and software images for PCs and provided access to printers & peripherals.
  • Assembled and repair all local area networks, mainframes and PCs.
  • Managed Metro PCS, Verizon, Sprint and consumer accounts.
  • Maintained and repaired client PCs, laptops and printers.
  • Deployed and installed PCs and laptops.
  • Assisted in Hardware support for PCs, MACs, and Servers.
  • Configure and administer SharePoint environment Install, configure and maintain Lync/Skype for Business on all PCs
  • Trained for networking, intro to PCs, PDAs &wireless.

Show More

198 PCS Jobs

No jobs at selected location

36. Computer System
demand arrow
low Demand
Here's how Computer System is used in Technician Support Team Leader jobs:
  • Diagnosed malfunctions of computer system and related equipment.
  • Researched issues on various computer systems and databases to resolve complaints, answer billing inquiries, and outline solutions.
  • Support users with equipment, computer systems, and software in an enterprise environment.
  • Identify and correct or advise, on operational issues in client computer systems.
  • Assist with computer system research related to match support and enrollment quality.
  • Installed and maintained company's computer system network.
  • Applied knowledge of programming techniques and computer systems.
  • Oversee the daily performance of computer systems.
  • Managed and maintained, sometimes remotely, over 400 computer systems across the entire Korean Peninsula.

Show More

152 Computer System Jobs

No jobs at selected location

37. DNS
demand arrow
low Demand
Here's how DNS is used in Technician Support Team Leader jobs:
  • Identified and resolved problems that customers had using software applications, permissions, scripts, DNS, e-commerce, and databases.
  • Provided Level II support for escalated issues relating to Shared Web Hosting, E-mail, DNS, and Abuse issues.
  • Provided network troubleshooting as well as Domain, DNS, and Active directory troubleshooting.
  • Experience in working with network diagnostic tools, DHCP, DNS
  • Created and modified DNS records for hosted domains.

Show More

3,038 DNS Jobs

No jobs at selected location

38. CRM
demand arrow
low Demand
Here's how CRM is used in Technician Support Team Leader jobs:
  • Monitored data capture and classification in order to ensure data integrity within the framework of existing CRM tools.
  • Supervised the team responsible for developing global training from migration to a new Oracle CRM application.
  • Provide accurate and timely logging of problems and resolutions in Remedy(TM) CRM package.
  • Used billing system and customer CRM to make account adjustments and track customer information.
  • Ensured that all customer interactions were logged within the company wide CRM database.
  • Test enhancements/repairs as needed for Help Desk and CRM.
  • Provided feedback to vendor for CRM software improvements.
  • Analyzed existing processes to ensure alignment with business strategies and the roll out of a new CRM - salesforce.com
  • Implemented solutions focused on the constant evolution and improvement of the Right Now CRM workspace.
  • Use of Siebel, Blue pumpkin, and CRM applications to assist customers.
  • Assist clients with billing issues using Microsoft CRM 4.0 Handle Escalated issues.
  • Worked as an end user for MelssCRM Salesforce application.
  • Experience in using CRM tools for ticketing such as Scopus and salesforce.com.

Show More

505 CRM Jobs

No jobs at selected location

39. Lotus Notes
demand arrow
low Demand
Here's how Lotus Notes is used in Technician Support Team Leader jobs:
  • Served as contact person for troubleshooting of all Lotus Notes 5.x issues as contractor for Environmental Protection Agency.
  • Migrated FHLB from cc:Mail/Organizer to Lotus Notes 5; Managed Lotus Notes after rolling out.
  • Reset passwords in Active Directory and for SAP, Lotus Notes, and other Applications.
  • Helped maintain the knowledge base in Lotus Notes to aid in problem resolution.
  • Migrated, trained and supported staff on Lotus Notes to MS Outlook.
  • Gathered requirements for Lotus Notes database designs and created the databases.
  • Supported software for Lotus Notes 7, BES Server, Outlook, MS Exchange Server and MS Office 2003.
  • Install and Support of Lotus Notes 5r, 6r client.

Show More

42 Lotus Notes Jobs

No jobs at selected location

40. Trouble Tickets
demand arrow
low Demand
Here's how Trouble Tickets is used in Technician Support Team Leader jobs:
  • Function as an escalation point for technical issues by monitoring trouble tickets and assisting Support Specialists with complex issues.
  • Assisted with trending issues related to trouble tickets and formulating solutions and procedures for call center agents to follow.
  • Resolved 80 trouble tickets & fixed 98% of computer repairs enabling 68% of unit communication.
  • Provided technical support to customers regarding service issues on telephone, email and through trouble tickets.
  • Provided assistance to customers with billing issues and created trouble tickets for clients experiencing complex situations.
  • Handle escalations for Help Desk, Computer, Server and Printer trouble tickets.
  • Created, updated, resolved, or escalated trouble tickets using Remedy Application.
  • Respond to 2nd and 3rd level application, software and network trouble tickets.
  • Assist users with trouble tickets via telephone, walk-ins or via email.
  • Addressed elevated trouble tickets to resolve customer issues.
  • Evaluated and reviewed customer concerns and created trouble tickets in response to critical networkconcerns and questions.
  • Respond to user service requests and resolve trouble tickets to maximize system uptime.
  • Used Siebel application to maintain customer's accounts and log trouble tickets.

Show More

17 Trouble Tickets Jobs

No jobs at selected location

41. Apple
demand arrow
low Demand
Here's how Apple is used in Technician Support Team Leader jobs:
  • Facilitate monthly team meetings to discuss the team's overall performance, Apple policy updates, team coaching and morale boosting.
  • Work with a team that resolves issues with Apple, Samsung, and other major manufacturer of wireless devices.
  • Provided support for Tier 2 level calls for Apple iPhone customers and agents.
  • Certified to troubleshoot Apple, Dell, Toshiba, and other technology products.
  • Remained among the few considered for Apple, Inc. at shutdown of temp.
  • Experience in working with apple, android, and blackberry cellular devices.
  • Level one support for Apple product; IOS operating system and products.
  • Passed all Apple training tests with average success rate of 97%.
  • Provided tech support via chat for Apple customers MobileMe website application.
  • Deployed Mobile Devices (Apple and Android) using Mobile Iron.

Show More

37 Apple Jobs

No jobs at selected location

42. Level Support
demand arrow
low Demand
Here's how Level Support is used in Technician Support Team Leader jobs:
  • Support Representatives offering second and third level support.
  • Supervised and trained a team of three support technicians, to provide first and second level support for all end users.
  • Performed third level support for the operations Unix group, as well as developed new systems and working on automation.
  • Provided 2nd level support for internal company systems and software > 98% of the issues assigned.
  • Headed a team of system analysts on 2nd level support of IBM's OS/2 Operating System.
  • Managed issues escalated from 1st level support and those reported by upper management.
  • Provided senior level support for Dell's full line of portable computers.
  • Provide real-time, front-line level support to North American technical support agents.
  • Provide supervision for senior level support specialists and manage related team projects.
  • Provide high level support to specialized escalations teams from Verizon Online.
  • Provision of 1st and 2nd tier level support on electronic branches.
  • Escalate software issues to the proper second level support.
  • Team lead of several 1st level support technicians.
  • Provide technical solutions to customers, field support, first and second-level support engineers, testers, and developers.
  • Provided second-level support on over 400 technical cases per year, utilizing Salesforce.
  • Supervised the 2nd level support of BI's 1400 PC desktops and 47 servers of Novell WAN for 8 years.
  • Developed operational processes for field technicians Supported a Fortune 500 company Managed 1st level support technical agents in troubleshooting

Show More

680 Level Support Jobs

No jobs at selected location

43. Performance Reviews
demand arrow
low Demand
Here's how Performance Reviews is used in Technician Support Team Leader jobs:
  • Assisted management with preparing performance reviews and development plans.
  • Performed semi-annual performance reviews for my personnel.
  • Conduct periodic performance reviews to ensure agent is meeting the goals we have set.
  • Manage professional development and performance reviews for the MITSS Team.
  • Write and administer performance reviews for skill improvements.
  • Create and deliver annual performance reviews.
  • Take the lead in assisting and monitoring any afterhours emergency incidents Participate in performance reviews with management as needed.

Show More

6 Performance Reviews Jobs

No jobs at selected location

44. Technical Assistance
demand arrow
low Demand
Here's how Technical Assistance is used in Technician Support Team Leader jobs:
  • Monitored and coached team members regarding technical assistance with client products including personal computers and electronic devices.
  • Provide escalated technical assistance for support engineers and customers.
  • Certified for Customer Service support and Technical assistance.
  • Offered technical assistance to team members where needed to assure timely completion of business line requirements and test case scenarios.
  • Utilize all product knowledge and documentation to provide customers with product recommendations appropriate for their needs, technical assistance.
  • Conduct computer diagnostics to investigate and resolve problems as well as to provide technical assistance and support.
  • Provide technical assistance, access multiple computer systems, and answer questions regarding technical and billing aspects.
  • Provided technical assistance to team members for complex issues affecting the users or network systems.
  • Provided Technical assistance to customers on inbound telephone tech support calls.
  • Provided protective communications and technical assistance to 15 USSS field offices.
  • Provide technical assistance and guidance to staff members.
  • Participate in customer service training to ensure that customers receive the proper technical assistance in a timely fashion.

Show More

208 Technical Assistance Jobs

No jobs at selected location

45. POS
demand arrow
low Demand
Here's how POS is used in Technician Support Team Leader jobs:
  • Coordinated with QA testers for end-to-end unit testing and post-production testing Maintained network traffic monitoring systems to support network administrators.
  • Created a lease vs. purchase comparison, established inventory procedures and disposal controls
  • Prepare proposals, cost/benefit analyses and feasibility studies as required.
  • Identify opportunities for improvement; recommend possible training opportunities.
  • Coach team members on their performance deliver positive and negative feedback that is specific, constructive and in incremental performance improvement.
  • Increased productivity by 5% and decreased 60+ hours yearly sick time by optimizing workload distribution with positive feedback and reinforcement.
  • Increased positive CSAT scores 10%+ by developing Quality Assurance rubric for technical escalations that improved customer interaction.
  • Maintained a positive, upbeat attitude while always striving for excellent customer service when assisting my team and customers.
  • Reproduced, verified, and documented customer issues in house when possible using lab-based equipment.
  • Propose new hardware and Software architectures in order to improve the end user computing experience.
  • Monitor, analyze and identify main calls/problem trends and initiate service improvements where possible.
  • Monitored client issues to ensure that they were handled as effectively as possible.
  • Direct managers assistant to lighten managers' workload as much as possible.
  • Provided monthly coaching to all agents covering the positive and negative performance.
  • Possess strong interpersonal, time management and customer service skills.
  • Audited the security environments to ensure there were no exposures.
  • Interview and assess candidates for open team positions.
  • Position involved developing specific software applications for customers, solving customer's problems, answer support requests.
  • Issued sound decisions on warranty matters so as to uphold the positive reputation and perception of Motorola within the dealer base.
  • Position required a lot of upselling of service packages.

Show More

131 POS Jobs

No jobs at selected location

46. Training Programs
demand arrow
low Demand
Here's how Training Programs is used in Technician Support Team Leader jobs:
  • Enhanced training programs and utilized innovative cross-functional rotations to develop increased expertise levels and stronger support networks.
  • Introduced training programs that enhanced employee performance and helped build a motivated workforce
  • Developed and delivered the customer facing product training programs.
  • Conducted research on competitor's certification and training programs.
  • Developed training programs, created a solution database of software issue resolution and served as subject matter expert for the product.
  • Provided effective motivational schemes, compensation and incentive plans, and training programs designed to enrich performance and increase revenue.
  • Improved agent and customer satisfaction by increasing first-call resolution through the creation of software training programs.
  • Developed and conducted training programs in MS Office products and other frequently used applications.
  • Introduced training programs to enhance employee performance and build a motivated team.

Show More

25 Training Programs Jobs

No jobs at selected location

47. Direct Reports
demand arrow
low Demand
Here's how Direct Reports is used in Technician Support Team Leader jobs:
  • Focus on meeting project commitments, including communicating with our customer through direct reports, both verbal and written.
  • Delegate tasks to my direct reports; follow up with them to ensure all tasks have been completed.
  • Call Center Managed Technical Support Group for Dell desktop/laptop systems managed 60 direct reports.
  • Governed the daily functions of 50 employees which consisted of 30 direct reports.
  • Develop and motivate direct reports to reach personal and professional goals.
  • Key contact for Executive Support of CEO and direct reports.
  • Evaluate and prepare direct reports monthly and annual reviews.
  • Allowed direct reports to process claims.
  • Mentored and trained IT Service Desk staff Evaluated and wrote performance reviews for my direct reports.
  • Provided wireless network support on and offsite for CEO and direct reports.
  • Schedule and conduct one on one meetings with all direct reports.

Show More

138 Direct Reports Jobs

No jobs at selected location

48. Technical Problems
demand arrow
low Demand
Here's how Technical Problems is used in Technician Support Team Leader jobs:
  • Develop solutions to technical problems utilizing Schneider's vast product portfolio.
  • Worked closely with Tier 2/Operations on outstanding technical problems to find solutions for sensitive customer issues.
  • Research, resolve and respond to end-user issues, technical problems, and questions.
  • Develop test and document solutions to new technical problems.
  • Learned patience and creative thinking to solve technical problems.
  • Reached over and beyond sales quota as well as first line technical problems with Sprint and Nextel products.
  • Worked as Tier 2 support for Roush employee technical problems.
  • Assist customers with technical problems and inquiries Perform under pressure and handle escalated issues Create KB documentation
  • Promoted to Resource Technician March, 1997 Duties included assisting support technicians with escalated technical problems.

Show More

904 Technical Problems Jobs

No jobs at selected location

49. Citrix
demand arrow
low Demand
Here's how Citrix is used in Technician Support Team Leader jobs:
  • Provided assisted with monitoring and operation of Citrix servers.
  • Provide external second level technical support including issues on Windows and Citrix products to over 500 customers.
  • Create, modify, and disable user accounts for AD, Citrix and JD Edwards.
  • Help Sales Reps Close sales by answering Potential Customers Technical Questions about Citrix products.
  • Travel to client sites for software implementation and Citrix consulting work.
  • Provide Technical Solutions for customers having issues with Citrix products.
  • Write or suggest articles to increase Citrix support knowledge center.
  • Resolved technical issues that stem from Citrix licensing.
  • Support Citrix internal IT with deployment and troubleshooting issues with Citrix products.

Show More

336 Citrix Jobs

No jobs at selected location

50. Customer Calls
demand arrow
low Demand
Here's how Customer Calls is used in Technician Support Team Leader jobs:
  • Resolve customer-impacting concerns and takeover customer calls to handle immediate issues.
  • Worked with inbound customer calls to isolate and document service inquiry issues into company's ticketing systems.
  • Handle inbound customer calls regarding technical support, sales and services.
  • Served as team escalation point for customer calls and issues.
  • Handle inbound/outbound customer calls for Technical Support.
  • Escalated customer calls and tickets as needed.
  • Handled escalated customer calls and inquiries.
  • Answer and resolve escalated customer calls.
  • Handled high volume in-bound customer calls.
  • Track and monitor that customer calls are returned in a timely matter Assist engineers with customer issues.

Show More

6 Customer Calls Jobs

No jobs at selected location

Technician Support Team Leader Jobs

NO RESULTS

Aw snap, no jobs found.

20 Most Common Skills For A Technician Support Team Leader

Technical Support

12.5%

Customer Service

11.6%

Computer Hardware

10.6%

Remote Access

6.4%

Phone Calls

5.9%

Trouble Shooting

5.8%

Email

5.3%

Internet

4.8%

Windows XP

4.7%

Desktop

4.5%

Data Entry

4.5%

Laser Printers

3.4%

Setup

3.3%

Active Directory

3.1%

Hardware Issues

2.9%

SLA

2.5%

LAN

2.1%

IT Support

2.0%

OS

2.0%

SQL

1.9%
Show More

Typical Skill-Sets Required For A Technician Support Team Leader

Rank Skill
1 Technical Support 9.1%
2 Customer Service 8.5%
3 Computer Hardware 7.8%
4 Remote Access 4.7%
5 Phone Calls 4.3%
6 Trouble Shooting 4.2%
7 Email 3.8%
8 Internet 3.5%
9 Windows XP 3.4%
10 Desktop 3.3%
11 Data Entry 3.3%
12 Laser Printers 2.5%
13 Setup 2.4%
14 Active Directory 2.3%
15 Hardware Issues 2.1%
16 SLA 1.8%
17 LAN 1.5%
18 IT Support 1.5%
19 OS 1.5%
20 SQL 1.4%
21 Network Printers 1.3%
22 Linux 1.3%
23 Voip 1.3%
24 Supervisor Calls 1.2%
25 Knowledge Base 1.2%
26 Helpdesk 1.2%
27 QA 1.2%
28 VPN 1.2%
29 Mac 1.2%
30 Unix 1.1%
31 Problem Resolution 1.1%
32 Tcp/Ip 0.9%
33 DSL 0.9%
34 Special Projects 0.8%
35 PCS 0.8%
36 Computer System 0.8%
37 DNS 0.8%
38 CRM 0.8%
39 Lotus Notes 0.8%
40 Trouble Tickets 0.8%
41 Apple 0.7%
42 Level Support 0.7%
43 Performance Reviews 0.7%
44 Technical Assistance 0.7%
45 POS 0.7%
46 Training Programs 0.7%
47 Direct Reports 0.7%
48 Technical Problems 0.6%
49 Citrix 0.6%
50 Customer Calls 0.6%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
Show More

33,175 Technician Support Team Leader Jobs

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.