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Become A Technician System Specialist

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Working As A Technician System Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $89,000

    Average Salary

What Does A Technician System Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Technician System Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technician System Specialist Career Paths

Technician System Specialist
Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
7 Yearsyrs
Systems Administrator Information Technology Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Systems Engineer Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Engineer Consultant Project Manager
Service Delivery Manager
10 Yearsyrs
Systems Engineer Consultant Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Systems Analyst Senior Software Engineer Lead Technician
Technical Manager
7 Yearsyrs
Systems Analyst Project Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Analyst Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Network Administrator Information Technology Consultant Senior Systems Analyst
Systems Manager
6 Yearsyrs
Field Service Technician Project Manager Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Field Service Technician Network Engineer Information Technology Consultant
Information Technology Operations Manager
9 Yearsyrs
Field Service Technician Information Technology Consultant
Information Technology Systems Manager
8 Yearsyrs
Business Analyst Quality Assurance Lead Quality Control Manager
Technical Services Manager
7 Yearsyrs
Business Analyst Senior Systems Analyst Senior System Administrator
Information Technology Supervisor, Information Technology
6 Yearsyrs
Systems Specialist Technician Technical Support Specialist
Senior Technical Support Specialist
5 Yearsyrs
Systems Specialist Technician Desktop Support Technician
Senior Desktop Support Technician
6 Yearsyrs
Systems Specialist Desktop Support Technician Service Desk Analyst
Service Desk Manager
7 Yearsyrs
Programmer Analyst Information Technology Analyst Information Technology Administrator
Information Technology Support Manager
8 Yearsyrs
Information Technology Administrator Service Desk Analyst
Incident Manager
9 Yearsyrs
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Do you work as a Technician System Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Network Technician 3.2 years
Desktop Engineer 2.5 years
Top Careers Before Technician System Specialist
Internship 3.8%
Consultant 3.6%
Top Careers After Technician System Specialist
Consultant 4.1%
Manager 3.4%
Technician 3.2%

Do you work as a Technician System Specialist?

Average Yearly Salary
$89,000
Show Salaries
$61,000
Min 10%
$89,000
Median 50%
$89,000
Median 50%
$89,000
Median 50%
$89,000
Median 50%
$89,000
Median 50%
$89,000
Median 50%
$89,000
Median 50%
$129,000
Max 90%
Best Paying Company
Citi
Highest Paying City
Seattle, WA
Highest Paying State
Washington
Avg Experience Level
4.1 years
How much does a Technician System Specialist make at top companies?
The national average salary for a Technician System Specialist in the United States is $89,550 per year or $43 per hour. Those in the bottom 10 percent make under $61,000 a year, and the top 10 percent make over $129,000.

Real Technician System Specialist Salaries

Job Title Company Location Start Date Salary
Technical Specialist/Manager-Airbag, Restraints, and Safety System Integration Faraday&Future Inc. Gardena, CA Mar 10, 2016 $150,000
Technology Specialist-System Design and Developm Chartis Global Claims Services, Inc. Jersey City, NJ Nov 19, 2011 $141,900
Technology Specialist-System Design and Developm Chartis Global Claims Services, Inc. Berkeley Heights, NJ Nov 18, 2011 $141,900
Technology Specialist-System Design and Developm Chartis Global Claims Services, Inc. Jersey City, NJ Oct 31, 2011 $141,300
Technology Specialist-System Design and Developm Chartis Global Claims Services, Inc. Jersey City, NJ Apr 26, 2013 $141,300
Technology Specialist-System Design and Development Chartis Global Claims Services, Inc. Jersey City, NJ Apr 26, 2013 $141,300
Apps DEV Tech Specialist, AML Systems Citigroup Technology, Inc. New York, NY Jan 08, 2016 $140,000
Technology Specialist-System Design and Developm Chartis Global Claims Services, Inc. Jersey City, NJ Dec 27, 2010 $137,000
Technology Specialist-Systems Design and Develop Chartis Claims, Inc. Jersey City, NJ Apr 26, 2010 $135,000
Technical Specialist-System Design & Development Chartis Claims, Inc. Jersey City, NJ Apr 26, 2010 $135,000
Apps DEV Tech Specialist, Trade Surveillance Systems Citigroup Technology, Inc. New York, NY Dec 02, 2016 $131,000
System Design & Development Technology Specialist American International Group, Inc. New York, NY Mar 10, 2015 $129,418
Technical Specialist II-Systems Design Gulfstream Aerospace Corporation Savannah, GA Oct 02, 2013 $128,822
Technology Specialist-Systems Design & Development Chartis Claims, Inc. Jersey City, NJ Feb 19, 2010 $109,260
Hyperion Technical Systems Specialist Wyndham Worldwide Operations, Inc. Parsippany-Troy Hills, NJ Sep 25, 2012 $108,243 -
$115,000
Technical Specialist, System Development Ingram Micro Inc. Santa Ana, CA Nov 23, 2014 $108,058
Vehicle Systems Integration Technical Professional Visteon Corporation Van Buren, MI Nov 25, 2009 $107,395
Trading Systems Technical Specialist PSEG Power, LLC Newark, NJ Apr 12, 2011 $106,413
Technical Specialist-Chassis Control Systems IAV Automotive Engineering Inc. Northville, MI Apr 01, 2013 $105,000
Technical Specialist, System Development Ingram Micro Santa Ana, CA Jul 13, 2015 $104,910
Technology Specialist-Systems & Design Chartis Claims, Inc. Jersey City, NJ Apr 30, 2010 $104,060
Electronic Systems Technical Specialist Cummins Inc. Columbus, IN Apr 08, 2015 $78,700 -
$94,800
Technical Specialist-Advanced Systems Design Cummins Inc. Columbus, IN Aug 22, 2013 $78,700 -
$94,800
Application Systems Technical Specialist Group Health Cooperative Seattle, WA Jun 21, 2010 $78,000
IT Systems Technical Specialist-Webcenter System Developer Maryland Longitudinal Data System Center Baltimore, MD Jul 28, 2016 $76,565 -
$85,401
Technical Specialist, Fuel Systems Product Develop Cummins Inc. Columbus, IN Sep 18, 2012 $76,200 -
$93,000
Technical Specialist-Systems and Controls Cummins Inc. Columbus, IN Sep 17, 2012 $76,200 -
$93,000
Technical Specialist-Systems & Controls Cummins Inc. Columbus, IN May 20, 2012 $76,200 -
$99,300

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Top Skills for A Technician System Specialist

  1. Computer Hardware
  2. Customer Service
  3. Remote Access
You can check out examples of real life uses of top skills on resumes here:
  • Maintained reliability and functionality of in-house computer hardware, software, operating, communication and network systems.
  • Performed Hardware-Troubleshooting, installation of LAN-Systems including constructional planning for expansions and on site Customer Service.
  • Utilize GovernLAN for remote access/ updates/ windows push, and of course RDP.
  • Performed both technical support and network administration while utilizing in-house ticketing system.
  • Design, testing and implementation of an Active Directory enabled security model for Rational RequisitePro.

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Top 10 Best States for Technician System Specialists

  1. District of Columbia
  2. Connecticut
  3. Massachusetts
  4. New Jersey
  5. Oregon
  6. Alaska
  7. Virginia
  8. Washington
  9. Minnesota
  10. North Dakota
  • (481 jobs)
  • (524 jobs)
  • (1,379 jobs)
  • (1,239 jobs)
  • (524 jobs)
  • (129 jobs)
  • (2,191 jobs)
  • (925 jobs)
  • (1,048 jobs)
  • (156 jobs)

Technician System Specialist Demographics

Gender

Male

74.7%

Female

17.4%

Unknown

7.9%
Ethnicity

White

60.5%

Hispanic or Latino

14.8%

Black or African American

11.7%

Asian

9.0%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

40.0%

Filipino

6.7%

Japanese

6.7%

Cantonese

6.7%

Mandarin

6.7%

Portuguese

3.3%

Chinese

3.3%

Vietnamese

3.3%

German

3.3%

French

3.3%

Carrier

3.3%

Hindi

3.3%

Tagalog

3.3%

Korean

3.3%

Croatian

3.3%
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Technician System Specialist Education

Schools

University of Phoenix

22.4%

Community College of the Air Force

6.7%

Ashford University

6.0%

Purdue University

6.0%

Strayer University

6.0%

University of Washington

5.2%

Western Governors University

5.2%

Troy University

4.5%

University of Central Oklahoma

3.7%

California State University - Northridge

3.7%

Grantham University

3.7%

New York University

3.0%

National University

3.0%

Central Piedmont Community College

3.0%

New York Institute of Technology - Manhattan Campus

3.0%

George Washington University

3.0%

Arizona State University

3.0%

Ohio State University

3.0%

Pennsylvania State University

3.0%

Rochester Institute of Technology

3.0%
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Majors

Computer Science

18.0%

Business

13.8%

Information Technology

12.1%

Computer Information Systems

10.2%

Electrical Engineering

7.8%

Computer Networking

6.2%

Information Systems

4.5%

Management

3.8%

Electrical Engineering Technology

3.4%

Management Information Systems

3.1%

Project Management

2.4%

Computer Engineering

2.3%

Education

2.1%

Computer Applications

1.6%

Computer Systems Security

1.6%

Accounting

1.6%

English

1.4%

Psychology

1.4%

Environmental Control Technologies/Technicians

1.4%

Computer Programming

1.3%
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Degrees

Bachelors

37.5%

Other

20.5%

Associate

18.4%

Masters

16.7%

Certificate

4.5%

Doctorate

1.1%

Diploma

1.0%

License

0.2%
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