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Become A Technologist Trainee

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Working As A Technologist Trainee

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $77,800

    Average Salary

What Does A Technologist Trainee Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Technologist Trainee

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technologist Trainee jobs

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Technologist Trainee Career Paths

Technologist Trainee
Technician Service Manager General Manager
Account Manager
5 Yearsyrs
Histologic Technician Technical Specialist Application Engineer
Application Manager
9 Yearsyrs
Automotive Technician Technician Operations Manager
Chief Executive Officer
8 Yearsyrs
Service Technician Technical Support Specialist Information Technology Manager
Chief Information Officer
11 Yearsyrs
Electrician Controls Technician Network Operator
Data Center Manager
9 Yearsyrs
Psychiatric Technician Case Manager Service Director
Director Of Technology And Services
11 Yearsyrs
Psychiatric Technician Program Manager Senior Manager
Director, Technical Operations
11 Yearsyrs
Maintenance Technician Engineering Technician Engineer
Engineering Manager
10 Yearsyrs
Computer Technician Service Desk Analyst Problem Manager
Incident Manager
10 Yearsyrs
Electronics Technician Field Service Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Laboratory Technician Technician Network Administrator
Information Technology Director
10 Yearsyrs
Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Laboratory Technician Office Manager Account Manager
Product Manager
7 Yearsyrs
Maintenance Technician Production Supervisor
Production Manager
6 Yearsyrs
Medical Technologist Licensed Practical Nurse Quality Assurance
Quality Assurance Manager
9 Yearsyrs
Electronics Technician Project Manager Product Manager
Research And Development Technician
6 Yearsyrs
Histologic Technician Lead Technician Solutions Architect
Solutions Manager
8 Yearsyrs
Service Technician Network Technician Systems Analyst
Systems Manager
7 Yearsyrs
Medical Technologist Technical Supervisor Information Technology Manager
Vice President Of Information Technology
12 Yearsyrs
Automotive Technician Mechanic Forklift Operator
Warehouse Manager
5 Yearsyrs
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Technologist Trainee Demographics

Gender

Male

62.2%

Female

35.2%

Unknown

2.6%
Ethnicity

White

72.8%

Hispanic or Latino

11.7%

Asian

11.4%

Unknown

2.8%

Black or African American

1.3%
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Languages Spoken

Spanish

45.0%

Mandarin

6.7%

Chinese

6.7%

Tagalog

5.0%

German

5.0%

French

3.3%

Filipino

3.3%

Polish

3.3%

Arabic

3.3%

Baga

1.7%

Khowar

1.7%

Hindi

1.7%

Malay

1.7%

Norwegian

1.7%

Russian

1.7%

Cantonese

1.7%

Hebrew

1.7%

Hokkien

1.7%

Carrier

1.7%

Portuguese

1.7%
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Technologist Trainee Education

Schools

Universal Technical Institute

10.2%

Cuesta College

7.1%

Community College of the Air Force

6.1%

University of South Florida

5.1%

Wayne State University

5.1%

Community College of Philadelphia

5.1%

North Carolina State University

5.1%

Southern Illinois University Carbondale

5.1%

More Tech Institute

5.1%

Western Illinois University

5.1%

Umpqua Community College

5.1%

Ashford University

4.1%

Glendale Community College

4.1%

Delgado Community College

4.1%

University of Texas at Austin

4.1%

University of Wisconsin - Milwaukee

4.1%

University of Phoenix

4.1%

Western Carolina University

4.1%

Mt San Antonio College

4.1%

Syracuse University

3.1%
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Majors

Automotive Technology

11.8%

Business

11.1%

Biology

9.1%

Electrical Engineering

8.9%

Computer Science

5.7%

Mechanical Engineering

5.2%

Electrical Engineering Technology

5.0%

Medical Technician

4.8%

Criminal Justice

4.6%

Chemistry

3.7%

Psychology

3.7%

Education

3.5%

Information Technology

3.3%

Environmental Control Technologies/Technicians

3.1%

General Studies

3.0%

Management

3.0%

Nursing

2.8%

Pharmacy

2.8%

Computer Information Systems

2.6%

Medical Assisting Services

2.4%
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Degrees

Bachelors

29.1%

Other

27.8%

Associate

15.7%

Masters

11.9%

Certificate

8.7%

Diploma

4.2%

Doctorate

2.3%

License

0.4%
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Top Skills for A Technologist Trainee

LaboratoryEquipmentSafetyProceduresPreventativeMaintenanceCustomerServiceTechnicalSupportTroubleShootingPatientCareWindowsPowerpointSystemsDiagnosisRoutineMaintenanceOilChangesDataEntryTrainingProgramComputerSystemsHandToolsDNAHvacBatteryVitalSigns

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Top Technologist Trainee Skills

  1. Laboratory Equipment
  2. Safety Procedures
  3. Preventative Maintenance
You can check out examples of real life uses of top skills on resumes here:
  • Maintain laboratory and laboratory equipment.
  • Follow infection-control and safety procedures in carrying out daily phlebotomy functions.
  • Performed preventative maintenance and troubleshooting on kidney dialysis machines.
  • Provided quality customer service skills and documentation.
  • Created & Updated Data Flow Diagrams Created Users Guides Created & Updated Requirement Documents Provided daily technical support for Reconciliation Systems

Top Technologist Trainee Employers

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Technologist Trainee Videos

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