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Become A Technology Coordinator

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Working As A Technology Coordinator

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Technology Coordinator Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Technology Coordinator

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technology Coordinator jobs

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Technology Coordinator Career Paths

Technology Coordinator
Technical Director Chief Technology Officer
Chief Information Officer
11 Yearsyrs
Information Systems Technician Analyst Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Technical Consultant Network Administrator Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Systems Administrator Project Manager Program Manager
General Manager
7 Yearsyrs
Information Systems Technician Technical Support Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Technical Consultant Senior Consultant Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Project Coordinator Business Analyst Product Manager
Marketing Manager
6 Yearsyrs
Information Technology Manager Project Manager Program Manager
Operations Director
9 Yearsyrs
Project Coordinator Program Manager Marketing Manager
Operations Manager
7 Yearsyrs
Technical Specialist Systems Administrator Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Network Engineer Information Technology Manager Operations Manager
Purchasing Manager
9 Yearsyrs
Network Engineer Systems Engineer Sales Engineer
Sales Manager
5 Yearsyrs
Technical Specialist Technical Support Specialist Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Technical Director Senior Project Manager
Senior Product Manager
9 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Systems Specialist 4.2 years
PC Coordinator 3.8 years
Technology Officer 3.7 years
Network Technician 3.1 years
Lead Coordinator 3.0 years
Coordinator 2.6 years
Head Coordinator 2.5 years
Support Specialist 2.3 years
Computer Assistant 2.2 years
Top Employers Before
Teacher 10.2%
Internship 7.7%
Technician 4.6%
Instructor 3.6%
Consultant 3.2%
Supervisor 2.9%
Top Employers After
Teacher 7.3%
Consultant 6.1%
Owner 5.6%

Technology Coordinator Demographics

Gender

Male

58.2%

Female

39.7%

Unknown

2.1%
Ethnicity

White

77.6%

Hispanic or Latino

11.6%

Asian

7.9%

Unknown

2.1%

Black or African American

0.7%
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Languages Spoken

Spanish

49.5%

French

11.3%

Chinese

5.9%

Japanese

4.5%

Mandarin

4.1%

Portuguese

4.1%

Cantonese

3.2%

Korean

2.7%

Russian

2.3%

German

2.3%

Carrier

1.4%

Italian

1.4%

Polish

1.4%

Swahili

0.9%

Vietnamese

0.9%

Samoan

0.9%

Gujarati

0.9%

Hindi

0.9%

Bulgarian

0.9%

Thai

0.9%
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Technology Coordinator Education

Schools

University of Phoenix

22.3%

Strayer University

7.8%

DePaul University

5.7%

Michigan State University

4.5%

American InterContinental University

4.5%

Capella University

4.5%

American University

4.3%

Ball State University

4.3%

Pennsylvania State University

4.3%

University of Maryland - University College

4.0%

University of New Mexico

3.8%

George Mason University

3.6%

Purdue University

3.6%

Illinois State University

3.3%

Texas A&M University

3.3%

Florida State University

3.3%

Kaplan University

3.3%

Grand Canyon University

3.3%

Southern Illinois University Edwardsville

3.3%

Troy University

3.1%
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Majors

Business

20.8%

Computer Science

10.2%

Computer Information Systems

7.2%

Education

6.6%

Information Technology

6.2%

Educational Technology

4.8%

Electrical Engineering

4.6%

Management

4.4%

Communication

4.3%

Elementary Education

4.2%

Educational Leadership

4.0%

Psychology

3.5%

Computer Networking

3.1%

English

2.7%

Accounting

2.4%

Project Management

2.4%

Information Systems

2.3%

Graphic Design

2.2%

Health Care Administration

2.2%

Management Information Systems

2.1%
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Degrees

Bachelors

36.9%

Masters

25.4%

Other

19.4%

Associate

10.0%

Certificate

4.9%

Doctorate

2.5%

Diploma

0.8%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Technology Coordinator Salaries

Job Title Company Location Start Date Salary
PI Technical Coordinator (Software Developer) Asap Solutions Group Fort Worth, TX Oct 27, 2014 $160,428
Special Technology Coordinator D. E. Shaw & Co., L.P. New York, NY Oct 01, 2012 $155,000
Knowledge Management/Technical Limit Coordinator The Reach Group, LLC Houston, TX Oct 01, 2011 $144,102 -
$158,000
Technical Coordinator Advantest America, Inc. Santa Clara, CA Oct 01, 2011 $131,019 -
$157,000
Global Knowledge Technical Coordinator McKinsey & Company, Inc. United States Waltham, MA May 27, 2016 $115,000
Global Application Technology Coordinator Milliken & Company Spartanburg, SC Nov 30, 2010 $104,000
Technical Limit Coordinator The Reach Group Americas, LLC Houston, TX Oct 19, 2012 $103,667 -
$131,000
Data Warehouse Technical Coordinator XL Global Services, Inc. Stamford, CT Nov 25, 2010 $101,629 -
$120,450
On-Site Technical Coordinator Xpanxion, LLC Alpharetta, GA Dec 01, 2016 $100,000
Technical Limit Coordinator The Reach Group, LLC Houston, TX Oct 19, 2009 $99,923 -
$120,000
Technical Coordinator Autoliv Asp, Inc. Ogden, UT Dec 22, 2014 $93,000 -
$97,000
ATI/Technology Coordinator Advanced American College South Gate, CA Oct 01, 2014 $90,826
SAP Technical Coordinator IBM India Pvt Limited Raritan, NJ Aug 17, 2015 $79,102
Simulation/Technology Coordinator The Children's Mercy Hospital Kansas City, MO Oct 13, 2015 $78,811
Technical Coordinator ITC Infotech (USA), Inc. Reno, NV Sep 28, 2015 $78,000
Technical Coordinator Boden, Inc. Bloomington, IL Sep 21, 2009 $77,000
Technical Coordinator Monsanto Company Saint Louis, MO Oct 01, 2009 $75,738
SR. Technical Coordinator Larsen & Toubro Limited Coopersburg, PA Jul 16, 2010 $74,000
SAP Onsite Technical Coordinator IBM India Pvt Limited Marysville, OH Sep 04, 2015 $73,965
Hybrid Technology Coordinator Reefer Systems, Inc. Omaha, NE Nov 12, 2015 $62,150
Onsite Technical Coordinator IBM India Private Limited Milwaukee, WI Feb 16, 2012 $61,050
Technical Coordinator Sriven Systems Inc. Bloomington, IL May 25, 2012 $60,000
Technology Coordinator Educational Leadership Inc. Houston, TX Aug 15, 2011 $60,000
Educational Technology Coordinator Paterson Charter School for Science and Technology Paterson, NJ Jan 19, 2010 $60,000
Technical Coordinator Sonata Software North America, Inc. Redmond, WA Sep 16, 2016 $60,000
Onsite Technical Coordinator Xpanxion LLC Alpharetta, GA Sep 10, 2015 $60,000
Technical Coordinator Sriven Systems Inc. Northbrook, IL May 21, 2012 $60,000

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Top Skills for A Technology Coordinator

ComputerHardwareWebProceduresCustomerServiceDataEntryPCComputerLabTroubleshootInternetSetupTechnicalSupportMacSafetyActiveDirectoryTechnicalIssuesProfessionalDevelopmentTechnicalCoordinatorNewTechnologyTechnologyPlanSoftwareApplications

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Top Technology Coordinator Skills

  1. Computer Hardware
  2. Web
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Installed and maintained computer hardware and software.
  • Maintained servers and website for the organization.
  • Determine the handling procedures for checks by researching the accuracy of the payment and payee.
  • Provided exceptional customer service and technical support for internal and external voice and data product customers.
  • Conducted data entry processing, reporting of company invoices on animal blood work, and testing completed by subcontractors.

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