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Working As A Technology Coordinator

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $62,000

    Average Salary

What Does A Technology Coordinator Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Technology Coordinator

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technology Coordinator Career Paths

Technology Coordinator
Technical Support Specialist Systems Administrator
Information Technology Manager
7 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Administrator Information Technology Manager Information Technology Director
Chief Information Officer
11 Yearsyrs
Consultant Project Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Consultant Manager Account Manager
Client Services Manager
7 Yearsyrs
Consultant Project Manager
Service Delivery Manager
10 Yearsyrs
Network Administrator Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Network Administrator Systems Engineer Lead Technician
Technical Manager
7 Yearsyrs
Team Leader Project Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Team Leader Manager Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Team Leader Project Leader Senior Systems Engineer
Information Technology Operations Manager
9 Yearsyrs
Project Coordinator Analyst Systems Analyst
Systems Manager
6 Yearsyrs
Project Coordinator Foreman Field Service Technician
Technical Services Manager
7 Yearsyrs
Project Coordinator Systems Analyst
Information Systems Manager
6 Yearsyrs
Technical Specialist Field Service Technician Information Technology Consultant
Information Technology Systems Manager
8 Yearsyrs
Technical Specialist Research Associate Clinical Research Coordinator
Data Manager
6 Yearsyrs
Information Systems Technician Service Desk Analyst Service Desk Supervisor
Service Desk Manager
7 Yearsyrs
Technical Specialist Network Technician Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Information Systems Technician Help Desk Analyst Service Desk Analyst
Incident Manager
9 Yearsyrs
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Average Length of Employment
Top Careers Before Technology Coordinator
Teacher 9.1%
Internship 8.6%
Technician 4.6%
Instructor 3.9%
Consultant 3.8%
Manager 3.0%
Cashier 3.0%
Supervisor 2.8%
Top Careers After Technology Coordinator
Teacher 6.5%
Consultant 6.2%
Owner 5.5%
Manager 4.5%
Instructor 3.8%
Supervisor 3.3%

Do you work as a Technology Coordinator?

Average Yearly Salary
$62,000
Show Salaries
$43,000
Min 10%
$62,000
Median 50%
$62,000
Median 50%
$62,000
Median 50%
$62,000
Median 50%
$62,000
Median 50%
$62,000
Median 50%
$62,000
Median 50%
$90,000
Max 90%
Best Paying Company
Rpc
Highest Paying City
Washington, DC
Highest Paying State
Washington
Avg Experience Level
3.4 years
How much does a Technology Coordinator make at top companies?
The national average salary for a Technology Coordinator in the United States is $62,759 per year or $30 per hour. Those in the bottom 10 percent make under $43,000 a year, and the top 10 percent make over $90,000.

The largest raises come from changing jobs.

See what's out there.

Real Technology Coordinator Salaries

Job Title Company Location Start Date Salary
PI Technical Coordinator (Software Developer) Asap Solutions Group Oct 27, 2014 $160,428
Special Technology Coordinator D. E. Shaw & Co., L.P. Oct 01, 2012 $155,000
Knowledge Management/Technical Limit Coordinator The Reach Group, LLC Oct 01, 2011 $144,102 -
$158,000
Technical Coordinator Advantest America, Inc. Oct 01, 2011 $131,019 -
$157,000
Global Knowledge Technical Coordinator McKinsey & Company, Inc. United States May 27, 2016 $115,000
Global Application Technology Coordinator Milliken & Company Nov 30, 2010 $104,000
Technical Limit Coordinator The Reach Group Americas, LLC Oct 19, 2012 $103,667 -
$131,000
Data Warehouse Technical Coordinator XL Global Services, Inc. Nov 25, 2010 $101,629 -
$120,450
On-Site Technical Coordinator Xpanxion, LLC Dec 01, 2016 $100,000
Technical Limit Coordinator The Reach Group, LLC Oct 19, 2009 $99,923 -
$120,000
Technical Coordinator Autoliv Asp, Inc. Dec 22, 2014 $93,000 -
$97,000
ATI/Technology Coordinator Advanced American College Oct 01, 2014 $90,826
SAP Technical Coordinator IBM India Pvt. Limited Aug 17, 2015 $79,102
Simulation/Technology Coordinator The Children's Mercy Hospital Oct 13, 2015 $78,811
Technical Coordinator ITC Infotech (USA), Inc. Sep 28, 2015 $78,000
Technical Coordinator Boden, Inc. Sep 21, 2009 $77,000
Technical Coordinator Monsanto Company Oct 01, 2009 $75,738
SR. Technical Coordinator Larsen & Toubro Limited Jul 16, 2010 $74,000
SAP Onsite Technical Coordinator IBM India Pvt. Limited Sep 04, 2015 $73,965
Hybrid Technology Coordinator Reefer Systems, Inc. Nov 12, 2015 $62,150
Onsite Technical Coordinator IBM India Private Limited Feb 16, 2012 $61,050
Onsite Technical Coordinator Xpanxion LLC Sep 10, 2015 $60,000
Educational Technology Coordinator Paterson Charter School for Science and Technology Jan 19, 2010 $60,000
Technical Coordinator Sriven Systems Inc. May 25, 2012 $60,000
On-Site Technical Coodinator Xpanxion LLC Sep 10, 2015 $60,000
Technical Coordinator Sriven Systems Inc. May 21, 2012 $60,000
Technical Coordinator Sonata Software North America, Inc. Sep 16, 2016 $60,000

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Top Skills for A Technology Coordinator

  1. Computer Hardware
  2. Customer Service
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Maintained and developed curriculum for computer software Maintained computer hardware Additional
  • Performed side-by-side monitors and provide feedback to improve the quality of service rendered by VZW Customer Service Representatives.
  • Developed and maintained automation strategy for regional sales offices, providing application development and technical support for hardware and software.
  • Performed extensive data entry/analysis for budgets and surveys; utilized graphics packages to design presentations and posters.
  • Administered the district's network, troubleshot problems with the servers and PCs, and supported all email functionality and connectivity.

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Average Salary:

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Top 10 Best States for Technology Coordinators

  1. District of Columbia
  2. Massachusetts
  3. North Dakota
  4. Delaware
  5. Rhode Island
  6. Minnesota
  7. New Jersey
  8. Virginia
  9. New York
  10. Washington
  • (307 jobs)
  • (572 jobs)
  • (64 jobs)
  • (42 jobs)
  • (69 jobs)
  • (285 jobs)
  • (392 jobs)
  • (772 jobs)
  • (781 jobs)
  • (290 jobs)

Technology Coordinator Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 7,317 Technology Coordinator resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Technology Coordinator Resume

View Resume Examples

Technology Coordinator Demographics

Gender

Male

56.8%

Female

38.6%

Unknown

4.7%
Ethnicity

White

60.6%

Hispanic or Latino

16.5%

Black or African American

11.3%

Asian

7.8%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

47.5%

French

13.1%

Chinese

5.7%

Mandarin

4.9%

Portuguese

3.7%

Japanese

3.3%

Cantonese

3.3%

Italian

2.9%

German

2.9%

Korean

2.5%

Russian

2.5%

Carrier

1.6%

Arabic

1.6%

Swahili

0.8%

Gujarati

0.8%

Hindi

0.8%

Thai

0.8%

Vietnamese

0.4%

Samoan

0.4%

Danish

0.4%
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Technology Coordinator Education

Schools

DePaul University

7.5%

Pennsylvania State University

6.7%

Purdue University

6.7%

Strayer University

6.7%

Northern Illinois University

6.0%

University of Illinois at Chicago

5.6%

Capella University

5.6%

University of Colorado at Boulder

4.9%

George Washington University

4.5%

University of Maryland - University College

4.5%

American University

4.5%

University of New Mexico

4.5%

Ohio University -

4.1%

Michigan State University

4.1%

Ohio State University

4.1%

Rochester Institute of Technology

4.1%

Florida State University

4.1%

Colorado Technical University

4.1%

Full Sail University

3.7%

American InterContinental University

3.7%
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Majors

Business

20.6%

Computer Science

9.8%

Information Technology

6.4%

Communication

5.6%

Education

5.1%

Electrical Engineering

4.7%

Educational Technology

4.4%

Elementary Education

4.3%

Management

4.0%

Psychology

4.0%

Educational Leadership

3.9%

Computer Information Systems

3.8%

Management Information Systems

3.6%

Computer Networking

3.3%

Computer Systems Security

3.2%

English

2.8%

Health Care Administration

2.7%

Graphic Design

2.6%

Criminal Justice

2.6%

General Education, Specific Areas

2.5%
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Degrees

Bachelors

44.9%

Masters

22.2%

Associate

15.1%

Certificate

7.1%

High School Diploma

6.4%

Doctorate

2.1%

Diploma

1.8%

License

0.4%
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Updated May 18, 2020