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The differences between technology coordinators and help desk coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technology coordinator and a help desk coordinator. Additionally, a technology coordinator has an average salary of $70,052, which is higher than the $40,262 average annual salary of a help desk coordinator.
The top three skills for a technology coordinator include customer service, technical support and data entry. The most important skills for a help desk coordinator are technical support, phone calls, and troubleshoot.
| Technology Coordinator | Help Desk Coordinator | |
| Yearly salary | $70,052 | $40,262 |
| Hourly rate | $33.68 | $19.36 |
| Growth rate | 10% | 10% |
| Number of jobs | 117,838 | 89,791 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 49% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technology coordinator is responsible for maintaining the organization's technology systems infrastructure, ensuring the efficiency of computer systems to meet project deliverables, and prevent delays in business operations. Technology coordinators evaluate new technology systems, studying its schematics and specifications, running diagnostic tests, and perform troubleshooting for inconsistencies and guide end-users for the system processes. They update the system's features for optimal performance, keeping the costs within the budget goals, and develop initiatives to research on current trends. A technology coordinator must have excellent technical skills, identifying technological opportunities to meet the customers' demands and increase profits.
Help desk coordinators are in charge of supervising help desk staff members who are responsible for helping customers privately either by phone, email, or in person. Generally, they are tasked to hire, schedule, and provide feedback and evaluations to employees. Also, they regularly examine the hardware and software to make sure that they are in good condition. Other tasks include initiating customer contact, resolving complaints, and responding to technical problems when they occur. Help desk coordinators are expected to be able to multi-task, work well under pressure, and advanced technical knowledge.
Technology coordinators and help desk coordinators have different pay scales, as shown below.
| Technology Coordinator | Help Desk Coordinator | |
| Average salary | $70,052 | $40,262 |
| Salary range | Between $48,000 And $101,000 | Between $28,000 And $57,000 |
| Highest paying City | Atlanta, GA | Philadelphia, PA |
| Highest paying state | Maryland | New Jersey |
| Best paying company | McKinsey & Company Inc | Ecs Federal |
| Best paying industry | Manufacturing | - |
There are a few differences between a technology coordinator and a help desk coordinator in terms of educational background:
| Technology Coordinator | Help Desk Coordinator | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technology coordinators' and help desk coordinators' demographics:
| Technology Coordinator | Help Desk Coordinator | |
| Average age | 42 | 42 |
| Gender ratio | Male, 60.7% Female, 39.3% | Male, 51.4% Female, 48.6% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |