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A technology coordinator is responsible for maintaining the organization's technology systems infrastructure, ensuring the efficiency of computer systems to meet project deliverables, and prevent delays in business operations. Technology coordinators evaluate new technology systems, studying its schematics and specifications, running diagnostic tests, and perform troubleshooting for inconsistencies and guide end-users for the system processes. They update the system's features for optimal performance, keeping the costs within the budget goals, and develop initiatives to research on current trends. A technology coordinator must have excellent technical skills, identifying technological opportunities to meet the customers' demands and increase profits.

Technology Coordinator Responsibilities

Here are examples of responsibilities from real technology coordinator resumes representing typical tasks they are likely to perform in their roles.

  • Code HTML and CSS pages and manage site content.
  • Install, manage, and update several SQL database systems.
  • Repair, manage and TCP/IP network computers within the lab.
  • Manage and support all areas of store resets and other shelf management activities relate to CGO.
  • Implement, plan, direct, procure, and manage hardware and software security firewalls with VPN's.
  • Manage the implementation of a Cisco VOIP solution and provide training, education, and support for the solution.
  • Utilize HTML coding strategies to design dynamic email messages.
  • Coordinate installation of network servers including SQL and web services.
  • Design weekly and monthly marketing campaigns via email and facebook.
  • Negotiate worker comp fees with 3rd party on DME items.
  • Create and modify visual materials, banners and images using Photoshop.
  • Create social media profiles on Facebook as well as industry relate social networks.
  • Perform Website/Graphics design for customers to meet their needs utilizing Photoshop and Dreamweaver MX.
  • Coordinate with lead staff to ensure CNC equipment programming in sync with production schedule.
  • Type PR2 for daily visits request authorization for surgeries MRI, EMG and other testing

Technology Coordinator Skills and Personality Traits

We calculated that 18% of Technology Coordinators are proficient in Customer Service, Technical Support, and Data Entry. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.

We break down the percentage of Technology Coordinators that have these skills listed on their resume here:

  • Customer Service, 18%

    Performed side-by-side monitors and provide feedback to improve the quality of service rendered by VZW Customer Service Representatives.

  • Technical Support, 10%

    Developed and maintained automation strategy for regional sales offices, providing application development and technical support for hardware and software.

  • Data Entry, 7%

    Performed extensive data entry/analysis for budgets and surveys; utilized graphics packages to design presentations and posters.

  • PowerPoint, 5%

    Designed and delivered safety training to achieve desired business safety outcomes; created PowerPoint presentations for individual electronic delivery of content.

  • Professional Development, 4%

    Coordinated Summer Academy at multiple locations and taught professional development courses to school district personnel on integrating technology into teaching methods.

  • PC, 4%

    Initiated a standardized configuration management process for all PC images by implementing Microsoft SCCM Manager and procedures.

Most technology coordinators list "customer service," "technical support," and "data entry" as skills on their resumes. We go into more details on the most important technology coordinator responsibilities here:

  • The most important skills for a technology coordinator to have in this position are customer-service skills. In this excerpt that we gathered from a technology coordinator resume, you'll understand why: "computer support specialists must be patient and sympathetic" According to resumes we found, customer-service skills can be used by a technology coordinator in order to "preformed data entry for customer information. "
  • Another trait important for fulfilling technology coordinator duties is listening skills. According to a technology coordinator resume, "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Here's an example of how technology coordinators are able to utilize listening skills: "communicated with pc clients to ensure they are satisfied with resolution by remote access. "
  • Problem-solving skills is also an important skill for technology coordinators to have. This example of how technology coordinators use this skill comes from a technology coordinator resume, "support workers must identify both simple and complex computer problems, analyze them, and solve them." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "resolved coding issues and provided feedback to data entry supervisor/management on billing errors. "
  • A technology coordinator responsibilities sometimes require "speaking skills." The responsibilities that rely on this skills are shown by this resume excerpt: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This resume example shows how this skill is used by technology coordinators: "orchestrated, developed, and presented professional development and technology initiative programs. "
  • Yet another important skill that a technology coordinator must demonstrate is "writing skills." Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions. This is clearly demonstrated in this example from a technology coordinator who stated: "document verbally and in writing the solutions to pc, printer, desktop or peripheral. "
  • See the full list of technology coordinator skills.

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    What Computer Support Technicians Do

    A computer support technician is responsible for diagnosing and resolving computer and network issues, identifying the source of malfunctions, and improving infrastructure to avoid downtimes and operational delays. Computer support technicians manage the efficiency of all equipment and peripherals for the computers, assist in installing components, and keeping adequate resources or alternatives for defective items. They also recommend minimal costs technology materials and create troubleshooting manuals for reference, ensuring that the network processes adhere to internal guidelines and regulations.

    In this section, we take a look at the annual salaries of other professions. Take computer support technician for example. On average, the computer support technicians annual salary is $28,200 lower than what technology coordinators make on average every year.

    While their salaries may differ, one common ground between technology coordinators and computer support technicians are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, technical support, and powerpoint.

    There are some key differences in responsibilities as well. For example, a technology coordinator responsibilities require skills like "data entry," "professional development," "pc," and "qa." Meanwhile a typical computer support technician has skills in areas such as "computer support," "desk support," "network printers," and "remote desktop." This difference in skills reveals how truly different these two careers really are.

    Computer support technicians receive the highest salaries in the manufacturing industry coming in with an average yearly salary of $46,827. But technology coordinators are paid more in the manufacturing industry with an average salary of $79,809.

    The education levels that computer support technicians earn is a bit different than that of technology coordinators. In particular, computer support technicians are 9.0% less likely to graduate with a Master's Degree than a technology coordinator. Additionally, they're 0.7% less likely to earn a Doctoral Degree.

    What Are The Duties Of a Computer Consultant?

    Computer Consultants assist a company's staff with computer system usage and issues. Computer consultants can be software programmers, hardware system installers, networking specialists, database specialists, and others.

    The next role we're going to look at is the computer consultant profession. Typically, this position earns a higher pay. In fact, they earn a $24,279 higher salary than technology coordinators per year.

    A similarity between the two careers of technology coordinators and computer consultants are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "technical support," "powerpoint," and "technical problems. "

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that technology coordinator responsibilities requires skills like "customer service," "data entry," "professional development," and "pc." But a computer consultant might use skills, such as, "database," "troubleshoot," "desk support," and "microsoft windows."

    On average, computer consultants earn a higher salary than technology coordinators. There are industries that support higher salaries in each profession respectively. Interestingly enough, computer consultants earn the most pay in the finance industry with an average salary of $85,911. Whereas, technology coordinators have higher paychecks in the manufacturing industry where they earn an average of $79,809.

    In general, computer consultants study at similar levels of education than technology coordinators. They're 4.7% less likely to obtain a Master's Degree while being 0.7% more likely to earn a Doctoral Degree.

    How a Technical Support Technician Compares

    Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.

    The technical support technician profession generally makes a lower amount of money when compared to the average salary of technology coordinators. The difference in salaries is technical support technicians making $29,842 lower than technology coordinators.

    By looking over several technology coordinators and technical support technicians resumes, we found that both roles utilize similar skills, such as "customer service," "technical support," and "powerpoint." But beyond that the careers look very different.

    Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from technology coordinator resumes include skills like "data entry," "professional development," "pc," and "sharepoint," whereas a technical support technician might be skilled in "patients," "customer support," "os," and "inbound calls. "

    Technical support technicians make a very good living in the finance industry with an average annual salary of $52,365. Whereas technology coordinators are paid the highest salary in the manufacturing industry with the average being $79,809.

    Technical support technicians are known to earn lower educational levels when compared to technology coordinators. Additionally, they're 9.3% less likely to graduate with a Master's Degree, and 0.7% less likely to earn a Doctoral Degree.

    Description Of an Information Technology/Support Technician

    An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.

    Information technology/support technicians tend to earn a lower pay than technology coordinators by about $24,461 per year.

    According to resumes from both technology coordinators and information technology/support technicians, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "powerpoint," and "technical problems. "

    While some skills are shared by these professions, there are some differences to note. "technical support," "data entry," "professional development," and "pc" are skills that have shown up on technology coordinators resumes. Additionally, information technology/support technician uses skills like troubleshoot, desk support, phone calls, and remote desktop on their resumes.

    Now, let's take a closer look at the financials in each career. The technology industry tends to pay more for information technology/support technicians with an average of $53,210. While the highest technology coordinator annual salary comes from the manufacturing industry.

    In general, information technology/support technicians reach lower levels of education when compared to technology coordinators resumes. Information technology/support technicians are 8.5% less likely to earn their Master's Degree and 0.8% less likely to graduate with a Doctoral Degree.