Technology sales and service manager job description

Impac Systems Engineering (ISE) , a 32-year-old company specializing in Engineering Services, 3D Printing - Additive Manufacturing and PTC PLM / IoT, needs an experienced Sales Hunter to sell our PLM services and products.

The position requires several years of relevant experience selling 3D CAD and/or PLM. IoT experience is definite plus!

Duties

• Prospecting to find opportunities

• Prepare and deliver technical presentations

• Work with customers to assess needs

• Secure orders and manage delivery

• Help clients solve problems

You will use your interpersonal skills to prospect for new opportunities, work the opportunity then bring it to close. A Rolodex and Cold calling is critical!

Once a prospect is identified you will prepare and deliver all sales materials that will include PowerPoints, brochures and samples. You will work with our technical team when needed. Delivery needs to be in person where possible. Presentations to large and small groups will be required.

After initial presentation, you will work with the prospect to closure. Keep in mind that all elements of a sales cycle must be complete for a sales effort to close. If only one item is not understood the deal will FAIL!

M etrics – Relevant success of a similar project.

E conomic Buyer – Who is going to write the check?

D ecision Process – How are the decisions made?

D ecision Criteria – How are buying decisions made and who made them?

I dentify the pain – Why do they need?

Champion – The person you educate who will fight for you.

C ompelling Event – A compelling event created by the situation or client.

Education

Bachelor’s degree in engineering or a related field. In lieu of, a Technical degree with significant sales and technical experience.

Important Qualities

Interpersonal skills. Strong interpersonal skills for building relationships with clients, vendors and team members.

Problem-solving skills. Must be able to listen to the customer’s desires and concerns, then recommend solutions.

Self-confidence. Be confident and persuasive when making sales presentations.

Technological skills. Have extensive knowledge of the products and services to best explain their advantages and answer questions.

Compensation

Base plus commission.

Company DescriptionImpac Systems Engineering (ISE), a Texas based professional engineering services firm with offices in Temple Texas, utilizes technology, process and people to solve the engineering challenges for our customers for over 30 years.

Our Customers: Engineers, inventors, scientist, businesses and end users that develop products, equipment, machines, structures or processes to meet the needs of their business and customers. Typically, their responsibilities span from idea, to design, to simulation, to prototyping and then to fabrication, assembly and production.

Our People: Skilled professional engineers, designers, programmers and architects, can take an entire project from inception to design, or simply help your team with a single task in a project such as 3D modeling, FEA and CFD simulation.

At Nelbud, we are modernizing Fire Protection, Kitchen Exhaust Hood Cleaning, Grease Trap Services and COVID-19 Disinfection. We want you to be the newest team member of our Employee First Company.

Here is what we have to offer you!

• Fun and challenging environment with a career development opportunities

• Comprehensive Medical, Dental & Vision and Life Insurance benefits after 60 days

• Match your 401K contributions after 60 days

• Generous paid time off (PTO)

• Company paid holidays

The Opportunity: Technical Services Sales Specialist

As Tech Services Sales Specialist, you will be responsible for generating market activity and awareness around Nelbud Services’ Technical Services Department. This will include cold calling, lead generation, quoting, proposing, and selling Technical Services offered by Nelbud.

Here are a few things you will be responsible for.

• Proactively selling our services aligned with the line(s) of business, including targeting the existing base of customers for upsell as well as new prospects in the assigned territory.

• Conduct end user training for new installs.

• Prepare proposals and negotiate within the pricing and margin guidelines.

• Prepare, update, maintain and execute on a territory plan outlining target end-users,

contractors and opportunities that will lead to increased market penetration in the assigned territory.

• Complete and maintain accurate sales forecasts, data gathering and reporting for business operations.

• Post sale follow-up with customers to ensure satisfaction.

What you will bring to NELBUD.

• 1 year sales experience preferred.

• Familiarity with a variety of computer programs.

• Must have mechanical background or knowledge of Kitchen Exhaust Systems.

• Ability and willingness to travel approximately 50% of the time. Will travel to customer sites.

Who we are:

Founded in 1981, Nelbud Services LLC is an employee first company. We are the largest self-performing fire protection, kitchen exhaust hood cleaning, grease trap cleaning and technical services company in the country. As an ISO 9001:2015 certified company, we provide quality service throughout our 19 offices to commercial customers in over 20 states.

EOE including disability/veteran

As the leader of Sales and Customer Service, you will lead by driving sales and selling with focus on the Macy's customer and colleagues. All activities related to presenting a clean, neat and organized shopping environment for our customers and managing all aspects of selling support are under your direction. You will lead initiatives and related efforts to increase customer loyalty, while delivering on Macy's standards for customer service. With training, coaching and development, a team of Colleagues will grow following your leadership.
Key Accountabilities:

* Drive and exceed sales goals by leading Macy's initiatives through coaching and recognition, while optimizing productivity and efficiency.
* Lead customer service in the store. Ensure colleagues engage with customers and provide a friendly and easy to shop environment.
* Manage all aspects of Selling Support including workload execution, backstocking and equipment return, maintaining stockroom and signing standards, and supporting the merchandising process.
* Support Manager, OMNI Operations when needed to complete fulfillment, product movement logistics, and back of house activities.
* Support Manager, Style Merchandise Execution when needed to complete all merchandising, product movement, price changes, visual execution and event set-up activities.
* Support Manager, Asset Protection when needed with execution of shortage reduction strategies and merchandise protection.
* Review Sales and Star Rewards results and strategize action for continued improvement. Determine strategies to drive and motivate colleagues to solicit the Star Rewards Program by reinforcing the benefits of new accounts.
* Review and utilize Sales data to provide colleague recognition; develop and communicate strategies to improve results.
* Continue to build the client relationship between Macy's Stylists and customers through MyClient and other customer acquisition initiatives.
* Plan and execute events and community outreach.
* Monitor and address performance issues on a timely basis.
* Conduct ongoing Talent Analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
* Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission, and High Level selling areas.
* Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues.
* Utilize check-in process as a tool for Colleague talent development, promotion and advancement.
* Analyze reports in order to strategize and deliver results; implement action plans focusing on deficient areas and highlight growth opportunities.
* Ensure most effective sales floor coverage through the development of workforce solutions and lead selling initiatives throughout the store as needed.
* Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.
* Perform other duties as assigned.
* Regular, dependable attendance and punctuality.

Qualifications:

Education/Experience:

* High School Diploma or equivalent. Some college preferred, but not required.
* A minimum of 3-5 years retail management in a department or specialty store.

Communication Skills:

* Effective written and verbal communication skills; ability to draft reports and other communications, effectively present to management and internal and external business partners, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Physical Demands:

* Regularly required to sit, talk, hear, and use hands to finger, handle, and feel; frequently required to stand, walk, reach with hands and arms; occasionally required to lift and/or move up to 25 lbs., climb ladders, stoop, kneel, crouch, and crawl; requires close vision, color vision, and ability to adjust focus.

Mathematical Skills:

* Basic math functions such as addition, subtraction, multiplication, and division.

Other Skills:

* Working knowledge of Microsoft Word, PowerPoint, Excel and Exchange.
* Ability to handle multiple tasks simultaneously.
* Self-motivated. Excellent organizational, prioritization, and time management skills. Ability to collaborate and function as a member of a team.
* Must possess a strong sense of urgency.
* Must be proficient in the use of computers and RF equipment.
* Strong interpersonal and leadership skills
* Highly organized, with the ability to adapt quickly to changing priorities.

Work Hours:

* Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

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