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Technology sales and service manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Adry S. Clark Ph.D.,

Andrea Dixon Ph.D.

Below we've compiled a list of the most critical technology sales and service manager skills. We ranked the top skills for technology sales and service managers based on the percentage of resumes they appeared on. For example, 17.9% of technology sales and service manager resumes contained product knowledge as a skill. Continue reading to find out what skills a technology sales and service manager needs to be successful in the workplace.

15 technology sales and service manager skills for your resume and career

1. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how technology sales and service managers use product knowledge:

Established good customer service relations through product knowledge and education.
Promoted throughout duration of employment resulting from sales performance, product knowledge, and a proven track record.

2. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how technology sales and service managers use crm:

Improved by automating via CRM, modifying to meet launch brands' requirements, expanding to include appropriate non-targets.
Managed media account base using CRM to monitor client stock levels, probed for new media opportunities.

3. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how technology sales and service managers use windows:

Performed operating system upgrades from Windows XP - Windows 10.
Experience with Windows based computer (PC).

4. PowerPoint

Here's how technology sales and service managers use powerpoint:

Excel, PowerPoint and Outlook).
Created marketing content for pages and promotional initiatives, newsletter design and implementation, created designed and produced PowerPoint presentations.

5. Sales Strategies

Here's how technology sales and service managers use sales strategies:

Develop new marketing and sales strategies with a focus on online marketing and print advertisement within industry related publications.
Networked with other local businesses to develop new sales strategies to drive business.

6. Trade Shows

Here's how technology sales and service managers use trade shows:

Facilitated company participation in industry trade shows and conferences.
Set up new companies, sales hierarchies, commissions based on region, buying programs, trade shows, etc.

7. Sales Process

Here's how technology sales and service managers use sales process:

Managed all client requests throughout entire sales process by coordinating building staff, catering staff, culinary staff and outside vendors.
Promote sales process and assist in closing proposals.

8. Customer Satisfaction

Here's how technology sales and service managers use customer satisfaction:

Promote new opportunities while providing rapid technical response, facilitating account management and customer satisfaction efforts between NIKSUN and each account.
Improved customer retention by insuring customer satisfaction was company's top priority on a consistent basis.

9. Sales Training

Here's how technology sales and service managers use sales training:

Developed and implemented service & sales training programs for domestic and international offices.
Generate and manage sales and incentives programs that result in substantial incremental profit through effective sales training and education of associates.

10. Sales Performance

Here's how technology sales and service managers use sales performance:

Create partner scorecards to measure service sales performance by partner, analyze relevant statistics, and initiate plans to improve performance.
Provided financial analysis, ROI, inventory analysis, and sales performance achievement in comparison to regional and national objectives.

11. Sales Reports

A sale report also known as the sales analysis report provides an overview of the situation of the sales within a company. It reveals various trends occurring in the sales numbers over a certain period. It also analyses the steps of the sales funnel, projects areas for improvement along with the performance of sales executives.

Here's how technology sales and service managers use sales reports:

Analyzed trade information regionally to develop territory, sales proposals, and sales reports.
Organized weekly sales reports for the sales department to track product success.

12. Customer Support

Here's how technology sales and service managers use customer support:

Offered customer support and assistance, and developed departmental procedures and guidelines.
Managed quality communication, customer support and product representation for each client.

13. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how technology sales and service managers use payroll:

Manage 6 employees, take care of payroll and open and close store.
Managed payroll, accounts receivables, accounts payable, and banking activities.

14. Service Calls

Here's how technology sales and service managers use service calls:

Answered customer's service request/inquiry call-in's, took parts orders/inquiries, and scheduled service calls for the technicians.
Handled in-bound sales calls, scheduled installations and service calls, and dispatched on-call technicians as needed.

15. Customer Relations

Here's how technology sales and service managers use customer relations:

Improved customer relations by publishing company quarterly newsletter communicating sales promotions, technical briefs, company policies and FAQs.
Provided proficient translating skills to Spanish speaking customers in order to improve customer relations.

What skills help Technology Sales And Service Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on technology sales and service manager resumes?

Adry S. Clark Ph.D.

Director, Western Oregon University

The skills that stand out on resumes fall into two categories: 1) Skills required to do the job and 2) Skills almost all employers look for. The most important aspect of resumes is to make sure it reflects exactly what the employer needs. Study the job description, identify key skills, and have them reflected on your resume. Think about transferrable skills, not the specific roles you've had.

Most employers look for skills such as communication (written/oral), flexibility, proactivity, problem-solving, project management, and technical. Make sure to cultivate those skills in whatever role you have, and have examples that demonstrate those skills.

What soft skills should all technology sales and service managers possess?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

Since sales professionals have a lot of information available to them today via customer relationship management (CRM) systems, the sales manager's "supervisory" role is less important (especially for experienced sellers). Consequently, the sales manager needs to be more of a coach and enabler of high performance. Having confidence balanced with humility allows the sales manager to engage more effectively with their salespeople.
One of the critical soft skills for sales managers going forward will be the ability to connect members of the sales team to others in the organization - in other words, the sales manager of the future needs to have strong skills in network building for others. Sellers have access to data which helps them build success.
They also need access to the right people to turn to when they need specific expertise or assistance.

What hard/technical skills are most important for technology sales and service managers?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

One of the growing technical skill requirements for sales managers is in the area of data analytics. Our performance and customer systems provide a myriad of data, and the role of the sales manager is to be a sense-maker of that mound of data. What are the implications for changes in strategy or behavior evident in last quarter's activity? How can the sales manager help a specific seller "see" where the data suggest new approaches?

What technology sales and service manager skills would you recommend for someone trying to advance their career?

Kerri Orders

Assistant Professor of Business, Aquinas College

In terms of a gap year, I recommend that international business students acquire tangible skills, relevant experience and/or certifications which will enhance their success in their desired area of interest. For example, a gap year could consist of gaining technical or digital training overseas, which would also further the students' cultural intelligence and language proficiency. These types of enriching gap year experiences will assist students to distinguish themselves in a highly competitive market. Furthermore, students should focus on broadening and maintaining their global network during a gap year in order to be ready for the job market once the gap year is concluded.

What type of skills will young technology sales and service managers need?

Michael Mikitka

Executive Vice President, MHI – Material Handling Industry

Courses and internships are essential. While the required depth of knowledge may vary from one position to another, employers are generally looking for candidates with strong "people-related" skills, those who are willing to continue to learn, and those with the ability to be flexible and adapt.

By "people-related" skills, I mean the abilities associated with effective communication (listen and express ideas and direction) and the skills related to working independently and a team.

As for the interest to continually learn... from a technology, data, and equipment perspective, today's supply chain looks very different than it did 10-years ago. The willingness and ability to continually learn are essential for anyone in a leadership role.

As for flexibility and adapting...supply chain/logistics is as much about responding to disruption and demand as it is planning for it. There is a predictable demand (i.e., seasonal...everyone knows when back-to-school shopping begins). Then there is the unpredictable demand (i.e., power-outages, wildfires, pandemic) that impact market and the ability to operate. Candidates that express flexibility and problem-solving skills will be much sought-after.

Do you want to know more?

List of technology sales and service manager skills to add to your resume

The most important skills for a technology sales and service manager resume and required skills for a technology sales and service manager to have include:

Product Knowledge
CRM
Windows
PowerPoint
Sales Strategies
Trade Shows
Sales Process
Customer Satisfaction
Sales Training
Sales Performance
Sales Reports
Customer Support
Payroll
Service Calls
Customer Relations
Technical Sales

Customer Complaints
Business Development
Inventory Control
Customer Orders
HVAC
Customer Issues
Sales Associates
RFP
Product Line
Sales Presentations
Sales Floor
Training Programs
Customer Retention
POS
Gross Profit
Account Management

Direct Reports
Product Sales
Product Development
Customer Sales
OEM
KPI
Sales Growth
HR
Bank Deposits
PCS
Cell Phones
Sales Efforts
QuickBooks
Business Operations
Apple
Technical Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Technology Sales And Service Manager Skills

Updated January 8, 2025

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