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Become A Technology Services Specialist

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Working As A Technology Services Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $78,861

    Average Salary

What Does A Technology Services Specialist Do At Stryker

* Responds to inquiries (phone, e-mail, etc.) from customers concerning product operation, troubleshooting, specifications, warranty questions, parts/accessories identification and general product questions in a call center environment.
* Accurately uses all systems and support tools to troubleshoot and resolve customer problems.
* Assist with the implementation and coordination of project activities with other support staff, business owners, project team members, and other stakeholders.
* Ability to meet strict requirements for documentation under our regulatory body with the knowledge of identifying service trends affecting our products and provide feedback to appropriate teams (Service, Sales, Marketing, Regulatory, and Engineering).
* Ensures adherence to GMP, Quality procedures and FDA regulations.
* Track and handle customer follow ups in a timely manner.
* Align customer needs to our Service offerings (sell service).
* Perform all other duties as assigned
* Minimum Qualifications

What Does A Technology Services Specialist Do At Amerisourcebergen Corporation

* Work as a technical consultant/liaison between technology providers (i.e. agricultural chemical companies, equipment manufacturers, and technical entrepreneurs in the ammonia control arena) and end-users of those technologies to include poultry integrators, contract growers, custom applicators, and MWI’s territory sales staff.
* The ability to travel to visit with sales professionals and customers in multiple states is required.
* Collection of ammonia mitigation profile data on research and production farm locations, water quality parameters, and qualitative insect control indexes on farms and production facilities.
* Training on equipment used to apply ammonia control chemicals and insecticides application/training for customers and sales staff.
* Assisting customers with litter quality

What Does A Technology Services Specialist Do At Siemens

* Handles emergency service calls as directed during the day and after hours.
* Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components.
* Diagnoses trouble or defect, determines corrective action and repairs system.
* Performs preventative maintenance and diagnostics on automation system and components according to Service Agreement contracts.
* Tests and verifies system readings ensuring an optimal system operation.
* Identifies additional chargeable opportunities including time & material work, system upgrades and service contact expansion.
* Prices, proposes and proceeds with new work as per issued guidelines.
* Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions.
* Performs system checkout and assists in automation systems startups for service installed jobs

What Does A Technology Services Specialist Do At at&T

* Server-side IPTV experience- experience in multicast IP video network architecture, data networking, system operations, and servers.
* Linux OS
* System Administrator level experience installing, managing, configuring, and troubleshooting Linux OS issues.
* Experience working with command-line based applications using Linux OS as System Administrator Must have thorough understanding required to troubleshoot various broadcast and network equipment including but not limited to IP multicasting, edge devices, Back-haul IP multicasting, transport stream analysis tools, analog/digital receivers, encoders, decoders, signal processors, video over IP routers.
* Lead support for all of DIRECTV---s advertising initiatives such as Addressable Ads, DAI and locally inserted ads.
* Work with advanced monitoring devices to ensure the health of hardware and applications.
* Monitor, diagnose and triage of A/V and interactive services.
* Maintain the health of iTX automation systems to ensure playlist integrity, including manual appending files and editing playlists to recover from on-air issues.
* Proven record on maintenance of various computer applications and their configurations, compression equipment, network components, DTMF, automation and monitoring.
* Troubleshoot operational issues in real time and implement corrective actions to quickly resolve customer facing services.
* Lead change implementation activities during maintenance period, including launch of new services.
* Access risk associated with change management activities and escalate as necessary.
* Identify customer impacting anomalies and escalate as needed.
* Adhere to standard operating procedures and existing work flows.
* Assist in project research, design, planning, implementation, procedure documentation and training.
* Proven record on maintenance of various computer applications and their configurations, compression equipment, network components, DTMF, automation and monitoring.
* Provide status reports to management as needed.
* Increase customer satisfaction by actively pursuing process improvements to reduce Mean Time to Restore Service.
* Adhere to and develop departmental policies, contribute to SIP process and qualifying team SOP---s as well as meet operational goals

What Does A Technology Services Specialist Do At Thermo Fisher Scientific

* Prepares price builds, quotes and proposals; including all supporting documents/appendices
* The ability to become a subject matter expert on designated operational processes
* Provide technical guidance to internal and external parties
* Contributes to the development of proposals and RFPs
* Formats proposal materials, templates, pricing charts and tables
* Assists with the effective implementation of new projects
* Ensures all aspects of new project are aligned with the approved statement of work.
* Identifies any out of scope requirements during implementation and initiates a Change Order process
* Synchronizes the hand-off of new projects to the Project Management group
* Participates in and contributes to Lessons Learned sessions for process improvements, RFP’s and quotes
* Performs proposal level edits in accordance with scheduled milestones
* Seeks opportunities to improve, streamline and re-invent work processes
* Sources new materials and supplies required to quote new business opportunities
* Participates in special projects and other duties as required
* Develops and helps to enforce master data management, compliance and governance.
* Coordinates team meetings, training sessions and preparation/ dissemination of minutes, attendee lists, outcomes and action items, including invitations, instructions and materials

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How To Become A Technology Services Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technology Services Specialist jobs

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Real Technology Services Specialist Salaries

Job Title Company Location Start Date Salary
Technical Services Specialist Interactive Data Pricing & Reference Data, Inc. New York, NY Jun 24, 2014 $178,873
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY Jun 24, 2014 $172,800
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY Jun 25, 2012 $170,000
Technical Services Specialist Interactive Data Pricing &Amp; Reference Data Inc. New York, NY Apr 09, 2014 $155,000
Technical Services Specialist Interactive Data Pricing &Amp; Reference Data Inc. New York, NY Apr 15, 2014 $155,000
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY May 13, 2014 $150,000
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY Mar 16, 2010 $125,000
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY Oct 01, 2014 $124,100
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY Oct 01, 2011 $120,000
Technical Services Specialist Interactive Data Corporation Bedford, MA Apr 02, 2012 $120,000
IT Service Management Process Specialist Bristol-Myers Squibb Company Princeton, NJ May 30, 2012 $119,025
Technical Services Specialist Interactive Data Real-Time Services, Inc. Boxborough, MA Feb 20, 2015 $112,174
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY Oct 30, 2009 $110,000
Technical Service Specialist Bobst North America, Inc. Roseland, NJ Sep 16, 2014 $97,000
Technical Service Specialist Bobst North America Inc. Roseland, NJ Feb 19, 2015 $97,000
IT Service Mgmt Specialist Avery Dennison Corporation Glendale, CA Nov 21, 2016 $95,689
IT Services Specialist Tekegldmpire Inc. Milpitas, CA Oct 01, 2009 $95,000
Principal IT Service Management Specialist Amway International Inc. Ada, MI Jan 01, 2012 $94,474 -
$124,474
Principal IT Service Management Specialist Alticor Inc. Ada, MI Jan 01, 2012 $94,474 -
$124,474
Technical Service Specialist Bridgestone Americas, Inc. Nashville, TN Dec 13, 2015 $94,323
Technical Services Specialist Interactive Data Real-Time Services Inc. Bedford, MA Jan 02, 2015 $94,116
Technical Services Specialist Jeppesen Sanderson, Inc. New York, NY Mar 29, 2013 $81,000 -
$90,000
Technical Services Specialist Jeppesen Sanderson, Inc. New York, NY Apr 08, 2012 $81,000 -
$90,000
Advanced Technology Services Specialist PHH Corporation NJ Jul 19, 2010 $76,107 -
$101,800
Advanced Technology Service Specialist PHH Corporation NJ Dec 27, 2012 $75,483 -
$101,800
Quality and Technical Service Specialist Flsmidth Bethlehem, PA Sep 10, 2012 $69,498
Construction Technical Services Specialist II CB&I Inc. Houston, TX Sep 15, 2016 $69,497 -
$111,195

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Top Skills for A Technology Services Specialist

ComputerHardwareTechnicalSupportProceduresTechnicalServiceRemoteDesktopDataEntryCustomerServicePhoneCallsDesktopSupportActiveDirectorySetupWebWindowsXPCustomerSatisfactionNetworkConnectivityHelpdeskVPNCitrixSafetyTechnicalIssues

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Top Technology Services Specialist Skills

  1. Computer Hardware
  2. Technical Support
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Ticket types included computer hardware, software, security, access management, networks, telecommunications, and conferencing.
  • End User Technical Support Specialist for CUNA Mutual Group.
  • Established Level 2 Support organization, including policies/procedures, reports and ticketing system.
  • Support creation of all technical service procedures and bulletin documentation.
  • Placed highest overall performer in the remote desktop support center.

Top Technology Services Specialist Employers

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