FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Become A Technology Services Specialist

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Technology Services Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $87,000

    Average Salary

What Does A Technology Services Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become A Technology Services Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Do you work as a Technology Services Specialist?

Send To A Friend

Technology Services Specialist Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Technology Services Specialist Career Paths

Technology Services Specialist
Consultant Information Technology Manager
Information Technology Director
10 Yearsyrs
Consultant Information Technology Manager Information Technology Director
Chief Information Officer
11 Yearsyrs
Consultant Information Technology Consultant
Information Technology Manager
7 Yearsyrs
Project Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Project Manager Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Project Manager Technical Project Manager Information Technology Project Manager
Service Delivery Manager
10 Yearsyrs
Systems Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Systems Administrator Analyst Systems Analyst
Systems Manager
6 Yearsyrs
Systems Administrator Information Technology Consultant Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Engineer Developer Systems Analyst
Information Systems Manager
6 Yearsyrs
Systems Engineer Information Technology Consultant
Information Technology Systems Manager
8 Yearsyrs
Systems Engineer Business Analyst Senior Business Analyst
Implementation Manager
8 Yearsyrs
Assistant Manager Warehouse Manager Quality Control Manager
Technical Services Manager
7 Yearsyrs
Assistant Manager Support Manager Help Desk Manager
Service Desk Manager
7 Yearsyrs
Assistant Manager Support Manager Technical Services Manager
Information Technology Technical Services Manager
9 Yearsyrs
Network Administrator Technical Support Engineer
Supervisor, Technical Support
5 Yearsyrs
Network Administrator Systems Analyst Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Network Administrator Infrastructure Analyst Desktop Support Analyst
Senior Support Analyst
6 Yearsyrs
Network Engineer Windows System Administrator Level Senior Technician
Senior Technical Support Specialist
5 Yearsyrs
Service Desk Analyst
Incident Manager
9 Yearsyrs
Show More
Share

Do you work as a Technology Services Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Top Careers Before Technology Services Specialist
Internship 6.2%
Technician 4.8%
Cashier 4.7%
Manager 4.1%
Top Careers After Technology Services Specialist
Consultant 9.4%
Manager 4.5%
Owner 4.2%
Specialist 3.8%

Do you work as a Technology Services Specialist?

Technology Services Specialist Demographics

Gender

Male

65.1%

Female

26.2%

Unknown

8.8%
Ethnicity

White

60.8%

Hispanic or Latino

15.6%

Black or African American

10.5%

Asian

9.3%

Unknown

3.8%
Show More
Foreign Languages Spoken

Spanish

52.9%

German

8.6%

French

7.1%

Carrier

4.3%

Romanian

2.9%

Russian

2.9%

Korean

2.9%

Portuguese

1.4%

Vietnamese

1.4%

Chinese

1.4%

Mandarin

1.4%

Ukrainian

1.4%

Bosnian

1.4%

Greek

1.4%

Urdu

1.4%

Hindi

1.4%

Serbian

1.4%

Arabic

1.4%

Persian

1.4%

Croatian

1.4%
Show More

Technology Services Specialist Education

Schools

University of Phoenix

24.0%

Strayer University

5.8%

Arizona State University

4.9%

University of Houston

4.9%

Kaplan University

4.9%

North Carolina State University

4.4%

Webster University

4.4%

The Academy

4.0%

Ohio State University

4.0%

Texas A&M University

4.0%

University of Washington

4.0%

University of Puerto Rico - Mayaguez

3.6%

University of Toledo

3.6%

Temple University

3.6%

Purdue University

3.6%

Iowa State University

3.6%

University of Oklahoma

3.6%

Southern Illinois University Carbondale

3.1%

Regis University

3.1%

University of Massachusetts - Lowell

3.1%
Show More
Majors

Business

23.2%

Computer Science

10.9%

Computer Information Systems

9.0%

Information Technology

7.8%

Electrical Engineering

6.3%

Management

4.0%

Computer Networking

4.0%

Biology

3.6%

Criminal Justice

3.5%

Chemistry

3.1%

Electrical Engineering Technology

3.0%

Communication

2.7%

Psychology

2.7%

Marketing

2.6%

Nursing

2.5%

Information Systems

2.5%

Accounting

2.4%

General Studies

2.1%

Management Information Systems

2.1%

Political Science

2.1%
Show More
Degrees

Bachelors

42.3%

Other

20.3%

Masters

16.5%

Associate

14.4%

Certificate

3.9%

Diploma

1.2%

Doctorate

1.1%

License

0.2%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$87,000
View Detailed Salary Report
$56,000
Min 10%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$133,000
Max 90%
Best Paying Company
Afton Chemical
Highest Paying City
Parsippany-Troy Hills, NJ
Highest Paying State
New Jersey
Avg Experience Level
3.3 years
How much does a Technology Services Specialist make at top companies?
The national average salary for a Technology Services Specialist in the United States is $87,105 per year or $42 per hour. Those in the bottom 10 percent make under $56,000 a year, and the top 10 percent make over $133,000.

Real Technology Services Specialist Salaries

Job Title Company Location Start Date Salary
Technical Services Specialist Interactive Data Pricing & Reference Data, Inc. New York, NY Jun 24, 2014 $178,873
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY Jun 24, 2014 $172,800
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY Jun 25, 2012 $170,000
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY Apr 09, 2014 $155,000
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY Apr 15, 2014 $155,000
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY May 13, 2014 $150,000
Apps DEV Technical Specialist, Securities & Fund Services Citigroup Technology, Inc. Jersey City, NJ Sep 21, 2016 $131,000
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY Mar 16, 2010 $125,000
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY Oct 01, 2014 $124,100
Technical Services Specialist Interactive Data Corporation Bedford, MA Apr 02, 2012 $120,000
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY Oct 01, 2011 $120,000
IT Service Management Process Specialist Bristol-Myers Squibb Company Princeton, NJ May 30, 2012 $119,025
Technical Services Specialist Interactive Data Real-Time Services, Inc. Boxborough, MA Feb 20, 2015 $112,174
Technical Service Specialist Bobst North America, Inc. Roseland, NJ Sep 16, 2014 $97,000
Technical Service Specialist Bobst North America Inc. Roseland, NJ Feb 19, 2015 $97,000
Enrollment Services Technical Specialist Teachers College, Columbia University New York, NY Apr 01, 2011 $96,600
IT Service Mgmt Specialist Avery Dennison Corporation Glendale, CA Nov 21, 2016 $95,689
IT Services Specialist Tekegldmpire Inc. Milpitas, CA Oct 01, 2009 $95,000
Principal IT Service Management Specialist Alticor Inc. Ada, MI Jan 01, 2012 $94,474 -
$124,474
Principal IT Service Management Specialist Amway International Inc. Ada, MI Jan 01, 2012 $94,474 -
$124,474
Technical Service Specialist Bridgestone Americas, Inc. Nashville, TN Dec 13, 2015 $94,323
Service Technician Specialist Husky Injection Molding Systems, Inc. Clermont, FL Jul 27, 2015 $84,337
Customer Technical Service Specialist Engineer-Engine Oils Afton Chemical Corporation Richmond, VA Aug 09, 2016 $83,000
Technical Services Specialist Chemtura Corporation Naugatuck, CT Jun 19, 2015 $82,410 -
$95,105
Technical Services Specialist Jeppesen Sanderson, Inc. New York, NY Apr 08, 2012 $81,000 -
$90,000
Technical Services Specialist Jeppesen Sanderson, Inc. New York, NY Mar 29, 2013 $81,000 -
$90,000
Service Technician Specialist Husky Injection Molding Systems, Inc. Clermont, FL Oct 01, 2012 $80,000
Technical Specialist Web Services Health Care Service Corporation Chicago, IL Nov 18, 2011 $78,000 -
$94,000
Advanced Technology Services Specialist PHH Corporation NJ Jul 19, 2010 $76,107 -
$101,800

No Results

To get more results, try adjusting your search by changing your filters.

See More Salaries

How Would You Rate The Salary Of a Technology Services Specialist?

Have you worked as a Technology Services Specialist? Help other job seekers by rating your experience as a Technology Services Specialist.

Top Skills for A Technology Services Specialist

  1. Technical Support
  2. Computer Hardware
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Provided technical support for both customers and staff and managed discrepancy resolutions for incoming waste.
  • Co-managed the standardization of computer hardware in the DuPont environment and collaborated with vendors to establish standards.
  • Supported the constrained product allocation process, maintaining a balanced perspective relative to individual device distribution restrictions and customer service demands.
  • Established Level 2 Support organization, including policies/procedures, reports and ticketing system.
  • Document control for archival purposes, state financial audits, data entry and reports for the City Clerk.

How Would You Rate Working As a Technology Services Specialist?

Are you working as a Technology Services Specialist? Help us rate Technology Services Specialist as a Career.

Rank:

Average Salary:

Embed On Your Website

Top 10 Best States for Technology Services Specialists

  1. District of Columbia
  2. Delaware
  3. Massachusetts
  4. Alaska
  5. New Jersey
  6. Rhode Island
  7. Colorado
  8. Minnesota
  9. New York
  10. Virginia
  • (688 jobs)
  • (158 jobs)
  • (1,407 jobs)
  • (138 jobs)
  • (1,205 jobs)
  • (165 jobs)
  • (998 jobs)
  • (991 jobs)
  • (2,048 jobs)
  • (2,194 jobs)

Top Technology Services Specialist Employers

Jobs From Top Technology Services Specialist Employers

Technology Services Specialist Videos

Another Day in the Life of an HVAC Technician

Careers in Cybersecurity- Expert Advice From BlackHat & DEFCON

Job Shadowing: HVAC Technician-Intern Partnership, A Day in the Life of a HVAC Technician

Related to your recently viewed content