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Become A Technology Services Specialist

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Working As A Technology Services Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $78,861

    Average Salary

What Does A Technology Services Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Technology Services Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technology Services Specialist jobs

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Technology Services Specialist Career Paths

Technology Services Specialist
Information Technology Manager Program Manager General Manager
Account Manager
5 Yearsyrs
Systems Engineer Senior System Administrator
Data Center Manager
9 Yearsyrs
Senior Consultant Senior Manager
Director Of Human Resources
10 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Product Specialist Business Analyst Information Technology Manager
Director Of Information Technology Services
12 Yearsyrs
Field Service Technician Service Manager
General Manager
7 Yearsyrs
Systems Engineer Senior Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Field Service Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Senior Consultant Technical Project Manager Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Product Specialist Service Manager Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Network Engineer Project Manager Program Manager
Operations Director
9 Yearsyrs
Information Technology Specialist Systems Engineer Project Engineer
Operations Manager
7 Yearsyrs
Information Technology Specialist Systems Administrator Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Product Manager Sales Manager Operations Manager
Purchasing Manager
9 Yearsyrs
Product Manager General Manager Account Manager
Senior Account Manager
7 Yearsyrs
Information Technology Manager Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Network Engineer Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Systems Specialist 4.2 years
Staff Specialist 3.7 years
Senior Specialist 3.6 years
Pc/Lan Analyst 3.3 years
Computer Analyst 3.3 years
MIS Specialist 3.3 years
Systems Support 3.1 years
Help Desk Operator 2.9 years
Desktop Engineer 2.6 years
Specialist 2.5 years
Technical Advisor 2.4 years
Support Specialist 2.3 years
Support Analyst 2.3 years
Junior Technician 1.6 years
Help Desk Agent 1.5 years
Top Employers Before
Manager 4.4%
Internship 4.4%
Consultant 3.6%
Top Employers After
Consultant 10.6%
Manager 4.8%
Owner 3.5%
Specialist 3.5%

Technology Services Specialist Demographics

Gender

Male

67.6%

Female

29.8%

Unknown

2.6%
Ethnicity

White

76.6%

Hispanic or Latino

11.2%

Asian

9.4%

Unknown

2.2%

Black or African American

0.7%
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Languages Spoken

Spanish

52.1%

German

6.3%

French

6.3%

Vietnamese

4.2%

Carrier

4.2%

Russian

2.1%

Portuguese

2.1%

Chinese

2.1%

Mandarin

2.1%

Bosnian

2.1%

Romanian

2.1%

Greek

2.1%

Hindi

2.1%

Serbian

2.1%

Urdu

2.1%

Korean

2.1%

Persian

2.1%

Croatian

2.1%
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Technology Services Specialist Education

Schools

University of Phoenix

22.4%

Webster University

6.0%

Iowa State University

6.0%

University of Puerto Rico - Mayaguez

5.2%

Arizona State University

5.2%

University of Massachusetts - Lowell

5.2%

Kaplan University

5.2%

University of Houston

4.5%

Temple University

3.7%

Ohio State University

3.7%

North Carolina Central University

3.7%

University of Iowa

3.7%

North Carolina State University

3.7%

University of Illinois at Urbana-Champaign

3.7%

Wayne State University

3.0%

University of Toledo

3.0%

Drake University

3.0%

Gibbs College

3.0%

Herzing University

3.0%

Virginia Commonwealth University

3.0%
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Majors

Business

23.5%

Computer Science

11.3%

Computer Information Systems

10.7%

Information Technology

7.8%

Electrical Engineering

5.2%

Management

3.8%

Criminal Justice

3.6%

Biology

3.5%

Chemistry

3.5%

Computer Networking

3.3%

Psychology

3.0%

Management Information Systems

2.8%

Electrical Engineering Technology

2.7%

Information Systems

2.7%

Communication

2.4%

Nursing

2.2%

Marketing

2.2%

Computer Systems Security

2.2%

General Studies

1.9%

Computer Engineering

1.9%
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Degrees

Bachelors

42.9%

Other

19.5%

Masters

18.6%

Associate

13.4%

Certificate

3.2%

Doctorate

1.3%

Diploma

1.1%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Technology Services Specialist Salaries

Job Title Company Location Start Date Salary
Technical Services Specialist Interactive Data Pricing & Reference Data, Inc. New York, NY Jun 24, 2014 $178,873
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY Jun 24, 2014 $172,800
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY Jun 25, 2012 $170,000
Technical Services Specialist Interactive Data Pricing &Amp; Reference Data Inc. New York, NY Apr 09, 2014 $155,000
Technical Services Specialist Interactive Data Pricing &Amp; Reference Data Inc. New York, NY Apr 15, 2014 $155,000
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY May 13, 2014 $150,000
Apps DEV Technical Specialist, Securities & Fund Services Citigroup Technology, Inc. Jersey City, NJ Sep 21, 2016 $131,000
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY Mar 16, 2010 $125,000
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY Oct 01, 2014 $124,100
Technical Services Specialist Interactive Data Corporation Bedford, MA Apr 02, 2012 $120,000
Technical Services Specialist Interactive Data Pricing & Reference Data Inc. New York, NY Oct 01, 2011 $120,000
IT Service Management Process Specialist Bristol-Myers Squibb Company Princeton, NJ May 30, 2012 $119,025
Technical Services Specialist Interactive Data Real-Time Services, Inc. Boxborough, MA Feb 20, 2015 $112,174
Technical Service Specialist Bobst North America, Inc. Roseland, NJ Sep 16, 2014 $97,000
Technical Service Specialist Bobst North America Inc. Roseland, NJ Feb 19, 2015 $97,000
Enrollment Services Technical Specialist Teachers College, Columbia University New York, NY Apr 01, 2011 $96,600
IT Service Mgmt Specialist Avery Dennison Corporation Glendale, CA Nov 21, 2016 $95,689
IT Services Specialist Tekegldmpire Inc. Milpitas, CA Oct 01, 2009 $95,000
Principal IT Service Management Specialist Alticor Inc. Ada, MI Jan 01, 2012 $94,474 -
$124,474
Principal IT Service Management Specialist Amway International Inc. Ada, MI Jan 01, 2012 $94,474 -
$124,474
Technical Service Specialist Bridgestone Americas, Inc. Nashville, TN Dec 13, 2015 $94,323
Service Technician Specialist Husky Injection Molding Systems, Inc. Clermont, FL Jul 27, 2015 $84,337
Customer Technical Service Specialist Engineer-Engine Oils Afton Chemical Corporation Richmond, VA Aug 09, 2016 $83,000
Technical Services Specialist Chemtura Corporation Naugatuck, CT Jun 19, 2015 $82,410 -
$95,105
Technical Services Specialist Jeppesen Sanderson, Inc. New York, NY Apr 08, 2012 $81,000 -
$90,000
Technical Services Specialist Jeppesen Sanderson, Inc. New York, NY Mar 29, 2013 $81,000 -
$90,000
Service Technician Specialist Husky Injection Molding Systems, Inc. Clermont, FL Oct 01, 2012 $80,000
Technical Specialist Web Services Health Care Service Corporation Chicago, IL Nov 18, 2011 $78,000 -
$94,000
Advanced Technology Services Specialist PHH Corporation NJ Jul 19, 2010 $76,107 -
$101,800

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Top Skills for A Technology Services Specialist

ComputerHardwareTechnicalSupportProceduresTechnicalServiceRemoteDesktopDataEntryCustomerServicePhoneCallsDesktopSupportActiveDirectorySetupWebWindowsXPCustomerSatisfactionNetworkConnectivityHelpdeskVPNCitrixSafetyTechnicalIssues

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Top Technology Services Specialist Skills

  1. Computer Hardware
  2. Technical Support
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Ticket types included computer hardware, software, security, access management, networks, telecommunications, and conferencing.
  • End User Technical Support Specialist for CUNA Mutual Group.
  • Established Level 2 Support organization, including policies/procedures, reports and ticketing system.
  • Support creation of all technical service procedures and bulletin documentation.
  • Placed highest overall performer in the remote desktop support center.

Top Technology Services Specialist Employers

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