Varies, typically, Monday - Friday, 7:30am-4:30pm
Position Summary
We have an immediate need for an experienced Carpet - Service Technician in our Service Department. This position will provide support to our Service Team by controlling the closing out work orders at a job site, as well as providing excellent customer service and follow up support to our customers on-site. This is done by completing installation of flooring items that may have been missed in the original carpet flooring installations, and/or repairing damaged carpet flooring. Ideally this position is capable of completing other minor service work with other surfaces such as tile and hard surface. Work examples for carpet include: installation of carpet, seam repairs and carpet stretching. Other surface service work may include: caulking/grout repair or installation of tile, laminate, wood, vinyl or carpet. A service technician will also be expected to complete quality control inspections in homes to identify the root cause of the flooring failure.
Responsibilities
● Arrive to job site on time and with a good attitude
● Diagnose flooring issues with carpet. Experience with other surfaces not required but preferred
● Be able to dissect flooring and seams while being skilled at reconstructing them
● Seam repairs and carpet stretching required
● Full installation of carpet flooring, other surfaces prepared tile, laminate, wood or carpet
Competencies
● Skills:
o Dynamic problem-solving skills
o Strong communication skills and great customer service
o Accuracy, organization and attention to detail
● Abilities:
o Professional demeanor and appearance
o Work well both independently as well as with a team o Ability to multi-task in a fast paced environment and to prioritize tasks properly o A valid driver’s license with a clean driving record, preferred DOT certification, if not possessed will be required to obtain upon hire.
● Experience Preferred:
o 2-5 years of experience in Customer Service, Service and/or Inspection o Minimum of 5 years in carpet flooring industry
o Experience in the residential building industry
o Experience in other surfaces a plus
Work Environment
Our Service and Inspection Team offers a busy and challenging environment and we are looking for just the right candidates to join our team! If you have high energy, a positive attitude and a great way with people, then Advanced Interiors is the right place for you. We offer a professional but friendly environment and are looking for candidates that are willing to go the extra mile to make our customers happy!
Physical Demands
Ability to lift 50 pounds repetitively and be physically capable of performing the essential functions of the position, with or without a reasonable accommodation, and without posing a direct threat to the health and safety of the individual or others.
Benefits
After an onboarding period, the company benefits package includes health insurance with prescription coverage, company funded HSA, dental, vision, short-term disability, company funded life insurance, company matching 401K eligibility, and paid time off. In addition to the benefits package, we offer a team environment with company events and outings each year.