Technology services specialist job description

Varies, typically, Monday - Friday, 7:30am-4:30pm

Position Summary

We have an immediate need for an experienced Carpet - Service Technician in our Service Department. This position will provide support to our Service Team by controlling the closing out work orders at a job site, as well as providing excellent customer service and follow up support to our customers on-site. This is done by completing installation of flooring items that may have been missed in the original carpet flooring installations, and/or repairing damaged carpet flooring. Ideally this position is capable of completing other minor service work with other surfaces such as tile and hard surface. Work examples for carpet include: installation of carpet, seam repairs and carpet stretching. Other surface service work may include: caulking/grout repair or installation of tile, laminate, wood, vinyl or carpet. A service technician will also be expected to complete quality control inspections in homes to identify the root cause of the flooring failure.

Responsibilities

● Arrive to job site on time and with a good attitude

● Diagnose flooring issues with carpet. Experience with other surfaces not required but preferred

● Be able to dissect flooring and seams while being skilled at reconstructing them

● Seam repairs and carpet stretching required

● Full installation of carpet flooring, other surfaces prepared tile, laminate, wood or carpet

Competencies

● Skills:

o Dynamic problem-solving skills

o Strong communication skills and great customer service

o Accuracy, organization and attention to detail

● Abilities:

o Professional demeanor and appearance

o Work well both independently as well as with a team o Ability to multi-task in a fast paced environment and to prioritize tasks properly o A valid driver’s license with a clean driving record, preferred DOT certification, if not possessed will be required to obtain upon hire.

● Experience Preferred:

o 2-5 years of experience in Customer Service, Service and/or Inspection o Minimum of 5 years in carpet flooring industry

o Experience in the residential building industry

o Experience in other surfaces a plus

Work Environment

Our Service and Inspection Team offers a busy and challenging environment and we are looking for just the right candidates to join our team! If you have high energy, a positive attitude and a great way with people, then Advanced Interiors is the right place for you. We offer a professional but friendly environment and are looking for candidates that are willing to go the extra mile to make our customers happy!

Physical Demands

Ability to lift 50 pounds repetitively and be physically capable of performing the essential functions of the position, with or without a reasonable accommodation, and without posing a direct threat to the health and safety of the individual or others.

Benefits

After an onboarding period, the company benefits package includes health insurance with prescription coverage, company funded HSA, dental, vision, short-term disability, company funded life insurance, company matching 401K eligibility, and paid time off. In addition to the benefits package, we offer a team environment with company events and outings each year.

Pest Technician - St Albans

Do you want to be a part of a Global organisation committed to the investment in Equality, Diversity, and Inclusivity?

Are you driven to succeed, dependable, problem solver and can trouble shoot? Can you build excellent relationships and offer expert advisory support to our clients? If so, we want you to consider becoming part of our Pest Elimination team.

As an industry leading provider with almost 100 years success rate, we believe the best teams are diverse and inclusive; this allows us to grow our talent and help them to achieve success. Our success is because of our people, and we are committed to ensuring that we train and develop our associates to continue our legacy of exceptional standards. With opportunities to progress for those interested in developing their careers.

As a Service Specialist you will:
Build and retain relationships with our customers, who include Global brands Have excellent communication skills Take responsibility for controlling and eradicating pests Be able to problem solve and offer solutions Deliver verbal and written reports to clients by using the latest Apple technology Have the flexibility to manage your own workload, by efficiently and effectively planning your own diary Be responsible for managing your own stock levels to be able to service your customers.Be able take a proactive and reactive approach to your work.

What's in it for you?
Salary starting from £21,000.00 up to £26,000.00 dependant on experience Investment in your training, development, and qualifications25 days holiday plus 8 days Bank Holiday4% Flexible Benefits. A wide range of benefits (extended to families) or to be used as salary increase Pension and 4 x annual salary Life Insurance benefits Bonus opportunity of up to 5%Opportunity to purchase company shares Performance bonus, overtime, and commission available Company VanCompany iPhoneA long-term career within a business that recognises the talent to progress, inclusive of global opportunities

As a Service Specialist for an industry leader, we will provide you with the tools and experience to be an expert on problem solving and advising on preventative solutions to protect our customers from pests. You will have the flexibility to manage your own diary and route plan, to ensure that our brand and our customers are protected. Building and retaining relationships is integral to partner on best practice solutions, with a wider team and support network you can learn and develop from.

With 38% of our Board of Directors being female our pledge is to diversify and inclusively draw on different skillsets, talents, resources, and energies to improve the growth of our business.
If you think you're up for the challenge, combined with our first-class training we can make you a winner!

We welcome applications from people fleeing the situation in Ukraine. If you have the required skills and your status gives you eligibility to work in the country of this job, please apply, and select that you have the right to work, and will not require sponsorship

IT Service Center Specialist - (22009667) Description The IT Service Center Specialist provides contact resolution for technical and procedural related issues. Contacts are in-bound and outbound in the form of calls, emails, and system alerts.

1. Handle incoming technical contacts from a variety of sources including calls, emails, instant message, and monitoring system alerts. Sources for contacts can be from Stores, Field Management, Distribution Centers, and Corporate Head Quarters.
2. Provide technical and procedural assistance to resolve wide variety of retail related issues.
3. Log detailed work in call ticketing system. Assign Incidents to appropriate teams when necessary.
4. Review Incident history to identify repeating issues to maximize time utilization.
5. Open Incidents with respective Vendors for support and replacement/repair of hardware.
6. Effectively utilizes knowledge base and other resources to resolve issues.
7. Work with other departments to resolve or escalated technical and non-technical issues.
8. Monitor LAN/WAN business networks as well as server processes.
9. Work with department leadership on organizational and cross-functional technology related projects.
10. Assists in the monitoring and scheduling of jobs to ensure optimum processing performance for all departments. Qualifications 1. Previous, IT Helpdesk or customer service experience required.
2. Retail experience required.
3. Associates Degree or equivalent work experience required.
4. One year of experience in Service Center/Help Desk or Customer Service environment required.
5. Ability to de-escalate and show empathy is highly preferred.
6. High proficiency with PC/Laptop, Mac, Printers, Mobile device- troubleshooting, repair, and diagnostics preferred.
7. Intermediate understanding of both Windows and Mac operating systems and ability to perform basic troubleshooting in both environments.
8. Working knowledge of Microsoft OS, Mac iOS, MS Office365, and understanding/experience with event monitoring preferred.
9. Excellent oral/written communication and organizational skills required.
10. Ability to be part of a lean high functioning team/family work environment.
11. Ability and skill to provide World Class ITIL Service to all incoming contacts to ensure a great experience and single contact resolution required.
12. Highly proficient with ServiceNow ITSM products is preferred.
13. Ability to classify issues as local to user or widespread as well as maintain. Maintain a sense of urgency when escalating to other internal support groups.
14. Ability to de-escalate and show empathy when a situation calls for it is highly preferred
15. Ability to work a flexible schedule including evenings, weekends, and holidays required.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Primary Location: US-OH-COLUMBUSWork Locations: GO~910_BL CORPORATE HEADQUARTERS 4900 E Dublin Granville Rd COLUMBUS 43081-7651Job: Information TechnologySchedule: RegularShift: StandardJob Type: Full-time Day JobJob Posting: Sep 9, 2022, 12:47:36 PM