Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between technology services specialists and desktop support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technology services specialist and a desktop support analyst. Additionally, a technology services specialist has an average salary of $60,796, which is higher than the $48,674 average annual salary of a desktop support analyst.
The top three skills for a technology services specialist include customer service, technical support and technical service. The most important skills for a desktop support analyst are desktop support, customer service, and computer system.
| Technology Services Specialist | Desktop Support Analyst | |
| Yearly salary | $60,796 | $48,674 |
| Hourly rate | $29.23 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 171,044 | 99,621 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Technology Services Specialists are information technology (IT) personnel in a company. They assist internal employees and external clients on everything related to technology. They may specialize in a specific item, such as software, hardware, or network infrastructure. Technology services specialists advise users on the usage of different tools. They should be able to troubleshoot concerns and conduct repair and maintenance activities. They should also know how to address the needs of their clients. Technology Services Specialists may sometimes man helpdesk tickets and respond to these tickets accordingly.
A desktop support analyst's role is to develop strategies and systems to improve and coordinate desktop support efforts. Their responsibilities revolve around testing and modifying existing networks and systems, providing corrective measures on issues and concerns, performing regular inspections, troubleshooting, and maintaining inventories on software, hardware, and other applications. Furthermore, as a desktop support analyst, it is essential to respond to calls and correspondence from clients, all while adhering to the policies and regulations of the company.
Technology services specialists and desktop support analysts have different pay scales, as shown below.
| Technology Services Specialist | Desktop Support Analyst | |
| Average salary | $60,796 | $48,674 |
| Salary range | Between $33,000 And $110,000 | Between $36,000 And $65,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Ropes & Gray | Cambridge Associates |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a technology services specialist and a desktop support analyst in terms of educational background:
| Technology Services Specialist | Desktop Support Analyst | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Massachusetts Institute of Technology |
Here are the differences between technology services specialists' and desktop support analysts' demographics:
| Technology Services Specialist | Desktop Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 72.9% Female, 27.1% | Male, 87.9% Female, 12.1% |
| Race ratio | Black or African American, 10.3% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 11.9% White, 55.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |