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The differences between technology services specialists and desktop support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technology services specialist and a desktop support specialist. Additionally, a technology services specialist has an average salary of $60,796, which is higher than the $44,962 average annual salary of a desktop support specialist.
The top three skills for a technology services specialist include customer service, technical support and technical service. The most important skills for a desktop support specialist are customer service, desktop support, and troubleshoot.
| Technology Services Specialist | Desktop Support Specialist | |
| Yearly salary | $60,796 | $44,962 |
| Hourly rate | $29.23 | $21.62 |
| Growth rate | 10% | 10% |
| Number of jobs | 171,044 | 102,191 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Technology Services Specialists are information technology (IT) personnel in a company. They assist internal employees and external clients on everything related to technology. They may specialize in a specific item, such as software, hardware, or network infrastructure. Technology services specialists advise users on the usage of different tools. They should be able to troubleshoot concerns and conduct repair and maintenance activities. They should also know how to address the needs of their clients. Technology Services Specialists may sometimes man helpdesk tickets and respond to these tickets accordingly.
A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. They monitor the performance of the company's desktop infrastructure.
Technology services specialists and desktop support specialists have different pay scales, as shown below.
| Technology Services Specialist | Desktop Support Specialist | |
| Average salary | $60,796 | $44,962 |
| Salary range | Between $33,000 And $110,000 | Between $33,000 And $59,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New Jersey | Massachusetts |
| Best paying company | Ropes & Gray | Cornerstone Research |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a technology services specialist and a desktop support specialist in terms of educational background:
| Technology Services Specialist | Desktop Support Specialist | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 52% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between technology services specialists' and desktop support specialists' demographics:
| Technology Services Specialist | Desktop Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 72.9% Female, 27.1% | Male, 87.6% Female, 12.4% |
| Race ratio | Black or African American, 10.3% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 11.9% White, 55.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.3% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |