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The differences between technology services specialists and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technology services specialist and an information technology/support technician. Additionally, a technology services specialist has an average salary of $60,796, which is higher than the $45,591 average annual salary of an information technology/support technician.
The top three skills for a technology services specialist include customer service, technical support and technical service. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.
| Technology Services Specialist | Information Technology/Support Technician | |
| Yearly salary | $60,796 | $45,591 |
| Hourly rate | $29.23 | $21.92 |
| Growth rate | 10% | 10% |
| Number of jobs | 171,044 | 161,748 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Technology Services Specialists are information technology (IT) personnel in a company. They assist internal employees and external clients on everything related to technology. They may specialize in a specific item, such as software, hardware, or network infrastructure. Technology services specialists advise users on the usage of different tools. They should be able to troubleshoot concerns and conduct repair and maintenance activities. They should also know how to address the needs of their clients. Technology Services Specialists may sometimes man helpdesk tickets and respond to these tickets accordingly.
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
Technology services specialists and information technology/support technicians have different pay scales, as shown below.
| Technology Services Specialist | Information Technology/Support Technician | |
| Average salary | $60,796 | $45,591 |
| Salary range | Between $33,000 And $110,000 | Between $31,000 And $66,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New Jersey | Pennsylvania |
| Best paying company | Ropes & Gray | Microsoft |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a technology services specialist and an information technology/support technician in terms of educational background:
| Technology Services Specialist | Information Technology/Support Technician | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 51% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between technology services specialists' and information technology/support technicians' demographics:
| Technology Services Specialist | Information Technology/Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 72.9% Female, 27.1% | Male, 85.4% Female, 14.6% |
| Race ratio | Black or African American, 10.3% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 11.9% White, 55.2% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |