Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between technology services specialists and information technology technical services managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a technology services specialist, becoming an information technology technical services manager takes usually requires 6-8 years. Additionally, an information technology technical services manager has an average salary of $114,021, which is higher than the $60,796 average annual salary of a technology services specialist.
The top three skills for a technology services specialist include customer service, technical support and technical service. The most important skills for an information technology technical services manager are project management, ITIL, and service management.
| Technology Services Specialist | Information Technology Technical Services Manager | |
| Yearly salary | $60,796 | $114,021 |
| Hourly rate | $29.23 | $54.82 |
| Growth rate | 10% | 16% |
| Number of jobs | 171,044 | 209,334 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 64% |
| Average age | 42 | 47 |
| Years of experience | 2 | 8 |
Technology Services Specialists are information technology (IT) personnel in a company. They assist internal employees and external clients on everything related to technology. They may specialize in a specific item, such as software, hardware, or network infrastructure. Technology services specialists advise users on the usage of different tools. They should be able to troubleshoot concerns and conduct repair and maintenance activities. They should also know how to address the needs of their clients. Technology Services Specialists may sometimes man helpdesk tickets and respond to these tickets accordingly.
An information technology/technical services manager is responsible for supervising the operations of the information technology team, assisting the technical staff in providing efficient performance by improving technology systems and network infrastructure to support business functions. This job requires extensive knowledge of the technology industry, as well as an excellent command of programming and system processes to ensure smooth navigation and consistent transitions. An information technology/technical services manager also handles the development of new network systems according to business requirements and client specifications.
Technology services specialists and information technology technical services managers have different pay scales, as shown below.
| Technology Services Specialist | Information Technology Technical Services Manager | |
| Average salary | $60,796 | $114,021 |
| Salary range | Between $33,000 And $110,000 | Between $86,000 And $150,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Ropes & Gray | Mayo Clinic |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a technology services specialist and an information technology technical services manager in terms of educational background:
| Technology Services Specialist | Information Technology Technical Services Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | Stanford University | Carnegie Mellon University |
Here are the differences between technology services specialists' and information technology technical services managers' demographics:
| Technology Services Specialist | Information Technology Technical Services Manager | |
| Average age | 42 | 47 |
| Gender ratio | Male, 72.9% Female, 27.1% | Male, 81.6% Female, 18.4% |
| Race ratio | Black or African American, 10.3% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 11.9% White, 55.2% American Indian and Alaska Native, 0.4% | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 12.6% White, 65.1% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |