Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between technology services specialists and support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technology services specialist and a support specialist. Additionally, a technology services specialist has an average salary of $60,796, which is higher than the $40,782 average annual salary of a support specialist.
The top three skills for a technology services specialist include customer service, technical support and technical service. The most important skills for a support specialist are customer service, patients, and mental health.
| Technology Services Specialist | Support Specialist | |
| Yearly salary | $60,796 | $40,782 |
| Hourly rate | $29.23 | $19.61 |
| Growth rate | 10% | 10% |
| Number of jobs | 171,044 | 125,740 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Technology Services Specialists are information technology (IT) personnel in a company. They assist internal employees and external clients on everything related to technology. They may specialize in a specific item, such as software, hardware, or network infrastructure. Technology services specialists advise users on the usage of different tools. They should be able to troubleshoot concerns and conduct repair and maintenance activities. They should also know how to address the needs of their clients. Technology Services Specialists may sometimes man helpdesk tickets and respond to these tickets accordingly.
A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.
Technology services specialists and support specialists have different pay scales, as shown below.
| Technology Services Specialist | Support Specialist | |
| Average salary | $60,796 | $40,782 |
| Salary range | Between $33,000 And $110,000 | Between $25,000 And $64,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Ropes & Gray | Microsoft |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a technology services specialist and a support specialist in terms of educational background:
| Technology Services Specialist | Support Specialist | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technology services specialists' and support specialists' demographics:
| Technology Services Specialist | Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 72.9% Female, 27.1% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 10.3% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 11.9% White, 55.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |