What does a technology services specialist do?
Technology Services Specialists are information technology (IT) personnel in a company. They assist internal employees and external clients on everything related to technology. They may specialize in a specific item, such as software, hardware, or network infrastructure. Technology services specialists advise users on the usage of different tools. They should be able to troubleshoot concerns and conduct repair and maintenance activities. They should also know how to address the needs of their clients. Technology Services Specialists may sometimes man helpdesk tickets and respond to these tickets accordingly.
Technology services specialist responsibilities
Here are examples of responsibilities from real technology services specialist resumes:
- Manage customs processes, paperwork and QA of regulatory processes.
- Work with various app support team while patching and manage all Linux servers.
- Use CRM software application or other means to communicate and manage sales and daily work activities.
- Develop and manage systems using SDLC while adopting agile DSDM methodology to promote development, teamwork and process adaptability.
- Document procedures for ITIL foundations base projects.
- Train engineers to install and maintain energy-saving devices for HVAC equipment.
- Learn and keep up to date on all SQL installation and use.
- Spearhead flawless migration of SCO / AIX UNIX environment to Linux platform.
- Develop and execute test programs that help improve accuracy of QA results.
- Log complaints in CRM, help with installation of and troubleshot software/hardware issues.
- Write basic to complex SQL queries to pull reports base on user needs.
- Act as the first line in identifying and reporting quality issues in accordance with FDA guidelines.
- Perform follow-up routine evaluations for device patients as well as coded and chart medical records for diagnostic measures.
- Convey comments for the improvement of systems development life cycle (SDLC) deliverables to meet customer requirements.
- Include face to face interaction with FDA inspectors with responsibility for representing the company, practices and validation efforts.
Technology services specialist skills and personality traits
We calculated that 15% of Technology Services Specialists are proficient in Customer Service, Technical Support, and Technical Service. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.
We break down the percentage of Technology Services Specialists that have these skills listed on their resume here:
- Customer Service, 15%
Supported the constrained product allocation process, maintaining a balanced perspective relative to individual device distribution restrictions and customer service demands.
- Technical Support, 12%
Provided internal and external technical support in development and application of new products, processing techniques and resolving customer problems.
- Technical Service, 7%
Provided technical service support to internal and external customers for complex service ordering problems.
- Patients, 7%
Performed follow-up routine evaluations for device patients as well as coded and charted medical records for diagnostic measures.
- Customer Satisfaction, 4%
Ensured total customer satisfaction by monitoring customer relationships, and serving as a central point-of-contact for customers when necessary.
- Project Management, 3%
Coordinate and drive custom development of complex treasury products to interface directly with customer accounting software using Project Management best practices.
"customer service," "technical support," and "technical service" are among the most common skills that technology services specialists use at work. You can find even more technology services specialist responsibilities below, including:
Customer-service skills. The most essential soft skill for a technology services specialist to carry out their responsibilities is customer-service skills. This skill is important for the role because "computer support specialists must be patient and sympathetic." Additionally, a technology services specialist resume shows how their duties depend on customer-service skills: "repair, troubleshoot and test production units and customer fda class 2 medical equipment. "
Listening skills. Another soft skill that's essential for fulfilling technology services specialist duties is listening skills. The role rewards competence in this skill because "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." According to a technology services specialist resume, here's how technology services specialists can utilize listening skills in their job responsibilities: "communicated with mci account team and engineers to assist in resolving customer service inquires. "
Problem-solving skills. Another skill that relates to the job responsibilities of technology services specialists is problem-solving skills. This skill is critical to many everyday technology services specialist duties, as "support workers must identify both simple and complex computer problems, analyze them, and solve them." This example from a resume shows how this skill is used: "provide internal and external customer support for resolution of complex dm issues. "
Speaking skills. technology services specialist responsibilities often require "speaking skills." The duties that rely on this skill are shown by the fact that "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This resume example shows what technology services specialists do with speaking skills on a typical day: "represented and defended aseptic operational and validation practices of roxane labs during an fda inspection. "
Writing skills. A commonly-found skill in technology services specialist job descriptions, "writing skills" is essential to what technology services specialists do. Technology services specialist responsibilities rely on this skill because "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." You can also see how technology services specialist duties rely on writing skills in this resume example: "demonstrated ability to communicate orally and in writing with a positive customer service attitude. "
The three companies that hire the most technology services specialists are:
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Compare different technology services specialists
Technology services specialist vs. Desktop support analyst
A desktop support analyst's role is to develop strategies and systems to improve and coordinate desktop support efforts. Their responsibilities revolve around testing and modifying existing networks and systems, providing corrective measures on issues and concerns, performing regular inspections, troubleshooting, and maintaining inventories on software, hardware, and other applications. Furthermore, as a desktop support analyst, it is essential to respond to calls and correspondence from clients, all while adhering to the policies and regulations of the company.
These skill sets are where the common ground ends though. The responsibilities of a technology services specialist are more likely to require skills like "technical service," "patients," "customer satisfaction," and "project management." On the other hand, a job as a desktop support analyst requires skills like "troubleshoot," "strong problem-solving," "remote desktop," and "microsoft windows." As you can see, what employees do in each career varies considerably.
Desktop support analysts really shine in the finance industry with an average salary of $64,184. Comparatively, technology services specialists tend to make the most money in the manufacturing industry with an average salary of $71,116.The education levels that desktop support analysts earn slightly differ from technology services specialists. In particular, desktop support analysts are 3.7% less likely to graduate with a Master's Degree than a technology services specialist. Additionally, they're 0.2% less likely to earn a Doctoral Degree.Technology services specialist vs. Information technology/support technician
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that technology services specialist responsibilities requires skills like "technical support," "technical service," "patients," and "customer satisfaction." But an information technology/support technician might use other skills in their typical duties, such as, "troubleshoot," "desk support," "phone calls," and "remote desktop."
Information technology/support technicians earn a lower average salary than technology services specialists. But information technology/support technicians earn the highest pay in the technology industry, with an average salary of $53,210. Additionally, technology services specialists earn the highest salaries in the manufacturing with average pay of $71,116 annually.information technology/support technicians earn similar levels of education than technology services specialists in general. They're 3.7% less likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for technology services specialists in the next 3-5 years?
Babak Beheshti Ph.D.
Dean, Professor, New York Institute of Technology
-We will be witnessing a more widespread commercial deployment of 5G in 2020. With the implementation of the Standalone 5G devices based on the 3gpp release 16, we should be seeing the more robust mobile broadband deployment of 5G, wider availability of 5G smartphones, and a push towards an all 5G Network in select urban areas around the world.
-Significant growth in AI-based technologies, from face recognition and voice recognition to business intelligence and market predictions. As machines and deep learning algorithms get integrated into many applications, many industries will undergo substantial changes. AI systems will continue to interact with our phones; cars will interpret and analyze their surroundings and intelligently drive themselves. Online vendors will monitor our browsing habits, and Google decides what kind of search results to give us, based on who it thinks we are.
Technology services specialist vs. Services desk technician
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
The required skills of the two careers differ considerably. For example, technology services specialists are more likely to have skills like "technical service," "patients," "project management," and "crm." But a services desk technician is more likely to have skills like "service desk," "troubleshoot," "itil," and "phone calls."
Services desk technicians earn the highest salary when working in the government industry, where they receive an average salary of $45,761. Comparatively, technology services specialists have the highest earning potential in the manufacturing industry, with an average salary of $71,116.Most services desk technicians achieve a similar degree level compared to technology services specialists. For example, they're 4.9% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Technology services specialist vs. Database specialist
A database specialist is responsible for ensuring the safety and security of the databases to maintain the confidentiality of data. Database specialists determine business requirements and manage multiple operating systems to build the database's efficient structures and feasibility. They also install security protection software tools and programs to prevent unauthorized access and potential leak of restricted information. A database specialist coordinates with the system engineers to improve existing databases and upgrade the network infrastructure for optimization.
Types of technology services specialist
Updated January 8, 2025
