Customer Experience Manager jobs at TECO Energy

Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you! We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large. Benefits Medical, Dental & Vision Company provided STD, LTD, Life, & AD&D Flexible Spending Account (FSA) Health Savings Account (HSA) 401(k) with company match Paid Time Off (PTO) Employee Stock Ownership Plan (ESOP) Wellness Program Parental Leave Benefit Tuition Reimbursement Employee Referral Program Propane Discounts Responsibilities • Answering phones, chat, social media, or email in a polite, courteous, and professional manner. • Works with customers daily to sustain and improve business relationships. • Ask probing questions to identify customer issues or concerns. • Ensures accurate account maintenance and updating of account information. • Uses next call avoidance technique to mitigate future questions. • Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers. • Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. • Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. • Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. • Supports the set-up of new customer accounts. • Meet or exceed minimum performance standards outlined in company policy. Qualifications High School Diploma or equivalent. 1 or more year(s) of customer service experience. Exceptional customer service and negotiation skills. Strong organizational skills with typing and data entry experience. Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers. Proficient in Microsoft Office including Excel, Word, and Access. Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. Applicants must not now, or any time in the future, require sponsorship for an employment visa. We can recommend jobs specifically for you! Click here to get started.

**Company:** NextEra Energy **Requisition ID:** 91153 NextEra Energy Resources is one of America's largest wholesale electricity generators, harnessing diverse energy sources to power progress. We deliver tailored energy solutions that fuel economic growth, strengthen communities, and help customers achieve their energy goals. Ready to make a lasting impact? Take the next step in your career with us! **Position Specific Description** We are seeking an accomplished and strategic **Site Operations Support Leader** to join the **Power Generation Division's Renewable Operations** team, with a primary focus on our **wind energy portfolio** . This role will lead a team in the **Site Operations Support (SOS)** organization, which provides direct, hands-on operational support to site managers and technicians across the wind fleet. The Site Operations Support Leader will be responsible to ensure operational consistency, accountability, and excellent customer service by implementing and managing **key performance indicators (KPIs)** that drive execution and continuous improvement. This leader will also play a pivotal role in building strong, collaborative relationships with site leadership, field teams, and cross-functional stakeholders to ensure sites are running safely, efficiently, and in alignment with NextEra Energy's operational standards and strategic objectives. This position offers a unique opportunity to lead a field-based team that directly influences the reliability, performance, and culture of NextEra's wind operations. + Lead a team of Business Services Coordinators who support the wind, ensuring consistent execution and customer service to the site managers and wind technicians across all wind sites. + Oversee day-to-day site support activities, including inventory management, procurement coordination, and month-end compliance. + Ensure accuracy and control in processes such as Cage-to-Cage tracking, receiving, and SAP inventory troubleshooting. + Drive adherence to company standards for PO creation, invoice processing, and material requests. + Implement and manage KPIs that measure team performance, operational efficiency, and compliance. + Partner closely with site managers and technicians to provide responsive, hands-on operational support. + Collaborate with supply chain, finance, and other cross-functional teams to resolve issues and improve processes. + Standardize workflows and promote best practices across the wind operations portfolio. + Monitor inventory and transactional integrity through regular reviews and audits. + Foster a culture of teamwork, accountability, and continuous improvement within the SOS organization. **Job Overview** This job leads technicians and analysts in assuring execution of the Corporate and NextEra Power Generation business processes. Employees in this role are responsible for OandM and capital budget preparation and reporting, cash flow management, and financial analysis and reporting. Individuals in this job plan, schedule, communicate, and coordinate the annual budgeting process, the monthly re-forecasts, and month-end close for the site, and ensure that all transactions are in compliance with Sarbanes-Oxley. Employees in this position also focus on the continuous improvement of spending, risks and opportunities, and costing methods in accordance with corporate policy and business objectives. **Job Duties & Responsibilities** - Performs all cost accounting activities including variance analysis, standard cost development, activity-based costing, and inventory control - Provides financial leadership by supporting Operations leadership in decision-making and strategy development - Supports new lines of business and finds ways to reduce overhead cost per job - Provides reporting and analysis for all operations activity including productivity, capital and overhead spending, forecasting, budgeting, absorption, sales, and inventory and operations planning - Prepares and distributes financial reports and indicators and explains financial results to non-financial audiences - Communicates and explains operational performance through P and L - Collaborates effectively with colleagues from all departments - Leads and executes process improvement projects using Six Sigma principles - Manages internal controls processes and identifies and mitigates control weaknesses - Extracts, organizes, analyzes, and reports data in a manner that is useful and relevant for making business decisions - Develops broad technical and communication skills through self-study and internal and external training opportunities - Performs other job-related duties as assigned **Required Qualifications** - High School Grad / GED - Bachelor's or Equivalent Experience - Experience:5+ years - Supervisor/Management Experience:2+ years **Preferred Qualifications** - None NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Clickto learn more. **Employee Group:** Exempt **Employee Type:** Full Time **Job Category:** Finance, Accounting & Business Analytics **Organization:** NextEra Energy Operating Services, LLC **Relocation Provided:** Yes, if applicable NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call **************. Please do not use this line to inquire about your application status. NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. NextEra Energy **does not** accept any unsolicited resumes or referrals from **any third-party recruiting firms or agencies** . Please see ourfor more information.

Benefits: An environment where diversity is celebrated A positive, empathetic, and supportive team and company Team member discounts Aesthetically inspiring work environment Career growth opportunities Competitive compensation + generous commissions Bonus based on performance Employee discounts Schedule / Expected Work Hours: Ability to work flexible hours, including evenings, weekends, holidays **Please list your hours of operations and shift hours Job SummaryThe Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest's massage, and handling payment for services performed. Responsibilities Provide top-level service for guests and team members. Warmly greet and check in guests. Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings. Accurately and effectively book, edit, and cancel massage appointments. Open/close the boutique each day according to standard operating procedures. Resolve guest issues. Ensure guest areas are maintained to standard. Maintain a positive attitude and contribute toward a healthy & happy workplace. Collaborate with the leadership team to ensure best practices and foster innovation. Qualifications Sales and service-related experience preferred. Ability to be efficient and detail-oriented in a fast-paced environment. Must have enthusiasm and possess excellent guest service skills. Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW Enjoy working with people and possess a friendly and outgoing personality. Possesses problem-solving and troubleshooting skills. Must be a team player. Company OverviewThe NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage's goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage's interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com. Company Purpose/MissionSelf-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world. Company ValuesBrand TruthsLIVE IN THE NOWBe Present. Take time to recharge and reconnect within.KINDNESS IS MAGICPositive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.CARE FOR THOSE WHO CARE FOR OTHERSFoster an environment where team members feel valued, recognized, and rewarded. AUTHENTICITY ALWAYSOpen and transparent communication with our inner circle and guests. Compensation: $15.00 - $16.00 per hour The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage's goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage's interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States. For more information, please visit thenowmassage.com. This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.

**About Us** We are a leading industrial mechanical, electrical, and civil construction services provider for the fossil and nuclear power, pulp and paper, chemical, mining, and general manufacturing industries. We provide a full range of industrial facilities maintenance and process maintenance services. **Job Summary** MOR PPM is hiring for the position of City of Lakeland Office Manager. This position will be responsible for overseeing all the contract obligations as required by the City of Lakeland per contract specifications. **Essential Duties & Responsibilities** + Communicate with the various City of Lakeland Department managers regarding current contract staffing personnel status and staffing for future needs. PPM employees will be assigned at multiple locations within the City of Lakeland network. + Coordinate with MOR PPM HR department to recruit, interview, test, and hire approved candidates. + Coordinate any personnel changes including placement among other departments, promotion, performance review, safety adherence, leave of absence and terminations. + Support MOR PPM HR department for all employee benefit programs provided to contract employees. + Oversee and support processing of all contract weekly labor payroll as reported by City of Lakeland departments and subsequent input to MOR PPM payroll system. Oversee and support weekly invoicing to City of Lakeland. Scheduling this work for deadline input and accuracy of all data is critical. + Conduct new hire safety video training as well as conducting periodical safety audits throughout departments. Respond and investigate all vehicle/equipment, personal incidents/injuries, according to MOR PPM Safety department procedures. + Communicate and report to MOR PPM Regional Manager on weekly basis and immediately for all incidents. **Qualifications** + At least 4 years' working experience with managing supplemental labor contracts, or managing multiple office locations, or managing multiple projects. + Must possess high school diploma or equivalent. Preferred candidates will have completed accredited training program or completion of associate's degree. + Possess excellent attention to detail and accuracy in a fast-paced environment with a proven ability to manage multiple tasks simultaneously. + Possess ability to work collaboratively and provide a high level of customer service to both internal and external customers. + Possess exceptional interpersonal/analytical/organizational, as well as verbal and written communications skills. + Experience with MS 365 preferred. Intermediate Excel experience is critical to completing tasks and reporting. + Must have valid Florida Driver's License with a clean driving record. **Physical Requirements/Job Site Requirements:** + Must be able to complete hiring paperwork electronically through DocuSign + Must complete Tappisafe online training + May be required to lift and carry items weighing up to 50 pounds + Must possess enough strength and stamina to perform the technical duties and essential functions as identified above + Must be able to move in and around confined spaces and uneven areas + Must have full range of motion consistent with age + Must be able to climb and maintain balance ladders + Must be able to adequately hear and respond to voice commands and alerts from other employees, alarms and other job-related noises + Visual acuity, depth perception and color discrimination consistent with that required to work at heights and on uneven surfaces + Safety/Steel toe shoes are required \#PPM **Equal Opportunity Employer** As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled **Notice to Prospective Employees** Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (************************************** . Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent. Email a Friend Email a Friend **Job Locations** _US-FL-Lakeland_ **ID** _2025-4845_ **Company** _MOR PPM, Inc._ **Category** _Administrative Services_ **Position Type** _Full-Time_ **Location Type** _Onsite_ **Posted Date** _2 months ago_ _(10/16/2025 11:59 AM)_

Acuren is seeking an Office Manager for operations in Orlando, FL. Responsible for managing the office, payroll, accounting functions; provides customer service support; performs Human Resources activities; provides administrative support to staff and Division Manager at the location. Responsibilities * Enter hours timely and effectively for weekly for payroll. * Provide weekly P&L report to Manager (Sales and Expenses). * Assist with and ensure compliance with Account Payable procedures. * Assist with forecasting reports - Flash report. * Act as liaison to HR with regards to employee relations/policy/benefit issues, * Assist in the completion of End of Month Closing. * Track and retrieve Aged invoices for payment. * Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. * Answer and direct incoming phone calls. * Provide administrative support * Generate region invoicing weekly. * Generate end of month accruals and deferrals. * Post customer payments. Post revenues by verifying and entering transactions. * Update and maintain receivables by totally unpaid invoices. * Research and solve payment discrepancies by obtaining and investigating information from sales, specific division, and other departments within the organization. * Adjust accounts or ledgers as applicable. * Support controller and accounting team with various administrative functions. * Follow filing procedures to ensure the divisions compliance. * Performs other related duties assigned by Manager. Requirements * Minimum 2 to 4 years of management and/or accounting experience * Associates degree or higher in Business or related field; desired but not required * Proficient with MS Office: Word, Excel, PowerPoint * Ability to meet stringent deadlines * Self-starter, enthusiastic, and cooperative attitude * Ability to maintain focus on multiple projects * Demonstrated experience in high volume Accounts Payable, creating, tracking and analyzing Journal Entries. * Experience with P&L Statements and P&L Analysis with knowledge and understanding of accrual accounting. * Excellent math skills with the ability to create and manipulate Excel spreadsheets. * Experience in accounts receivable including invoicing and collections, interpreting contract billing language. * Ability to self-direct to accomplish the work of the office. * Strong interpersonal, communication, and team-oriented skills. * Ability to work in a fast-paced office environment * Willingness and ability to work overtime routinely. * Strong interpersonal, communication and team-oriented skills * Highly detail oriented with exceptional planning and organization skills * Strong problem analysis and problem resolution skills * Highly adaptable with ability to work in a fast-paced office environment * MUST BE ABLE TO PASS A DRUG/ALCOHOL AND BACKGROUND SCREENS. Benefits * Competitive Salary * Medical, dental, vision, and supplemental insurance * 401K Plan * Paid Holidays * Paid Time Off Working Conditions Working Conditions: * Office environment with limited physical effort, continuous mental effort, and frequent complex requests for assistance. * Sitting for extended periods of time Company Overview Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services. Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world's largest industrial segments. Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees. #LI-BE1

Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you! We are looking for a Part-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large. Benefits * 401 (K) with generous company match * Paid Time Off (PTO) * Paid training * Employee Stock Ownership Plan (ESOP) * Propane Discounts Responsibilities * Answering phones, chat, social media, or email in a polite, courteous, and professional manner. * Works with customers daily to sustain and improve business relationships. * Ask probing questions to identify customer issues or concerns. * Ensures accurate account maintenance and updating of account information. * Uses next call avoidance technique to mitigate future questions. * Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers. * Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. * Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. * Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. * Supports the set-up of new customer accounts. * Meet or exceed minimum performance standards outlined in company policy. Qualifications * High School Diploma or equivalent. * 1 or more year(s) of customer service experience. * Exceptional customer service and negotiation skills. * Strong organizational skills with typing and data entry experience. * Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers. * Proficient in Microsoft Office including Excel, Word, and Access. * Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. * Applicants must not now, or any time in the future, require sponsorship for an employment visa. Responsibilities - Answering phones, chat, social media, or email in a polite, courteous, and professional manner. - Works with customers daily to sustain and improve business relationships. - Ask probing questions to identify customer issues or concerns. - Ensures accurate account maintenance and updating of account information. - Uses next call avoidance technique to mitigate future questions. - Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers. - Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. - Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. - Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. - Supports the set-up of new customer accounts. - Meet or exceed minimum performance standards outlined in company policy.

Job DescriptionBenefits: An environment where diversity is celebrated A positive, empathetic, and supportive team and company Team member discounts Aesthetically inspiring work environment Career growth opportunities Competitive compensation + generous commissions Schedule / Expected Work Hours: Ability to work flexible hours, including evenings, weekends, holidays Hours of Operation are 10AM-9PM on weekdays and on weekends it is 9AM - 9PM. Currently looking for a part time staff membership to work mid shifts and closing shifts. We do not have any morning shifts available. Job Summary The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guests massage, and handling payment for services performed. Responsibilities Provide top-level service for guests and team members. Warmly greet and check in guests. Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings. Accurately and effectively book, edit, and cancel massage appointments. Open/close the boutique each day according to standard operating procedures. Resolve guest issues. Ensure guest areas are maintained to standard. Maintain a positive attitude and contribute toward a healthy & happy workplace. Collaborate with the leadership team to ensure best practices and foster innovation. Meeting sales goals for memberships and gift cards. Standing for long periods of time. Qualifications Sales and service-related experience. Ability to be efficient and detail-oriented in a fast-paced environment. Must have enthusiasm and possess excellent guest service skills. Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW Enjoy working with people and possess a friendly and outgoing personality. Possesses problem-solving and troubleshooting skills. Must be a team player. Company Overview The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massages goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massages interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com. Company Purpose/Mission Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW. We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world. Company Values Brand Truths LIVE IN THE NOW Be Present. Take time to recharge and reconnect within. KINDNESS IS MAGIC Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community. CARE FOR THOSE WHO CARE FOR OTHERS Foster an environment where team members feel valued, recognized, and rewarded. AUTHENTICITY ALWAYS Open and transparent communication with our inner circle and guests.

Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you! We are looking for a Part-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large. Benefits * 401 (K) with generous company match * Paid Time Off (PTO) * Paid training * Employee Stock Ownership Plan (ESOP) * Propane Discounts Responsibilities * Answering phones, chat, social media, or email in a polite, courteous, and professional manner. * Works with customers daily to sustain and improve business relationships. * Ask probing questions to identify customer issues or concerns. * Ensures accurate account maintenance and updating of account information. * Uses next call avoidance technique to mitigate future questions. * Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers. * Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. * Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. * Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. * Supports the set-up of new customer accounts. * Meet or exceed minimum performance standards outlined in company policy. Qualifications * High School Diploma or equivalent. * 1 or more year(s) of customer service experience. * Exceptional customer service and negotiation skills. * Strong organizational skills with typing and data entry experience. * Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers. * Proficient in Microsoft Office including Excel, Word, and Access. * Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. * Applicants must not now, or any time in the future, require sponsorship for an employment visa. Responsibilities - Answering phones, chat, social media, or email in a polite, courteous, and professional manner. - Works with customers daily to sustain and improve business relationships. - Ask probing questions to identify customer issues or concerns. - Ensures accurate account maintenance and updating of account information. - Uses next call avoidance technique to mitigate future questions. - Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers. - Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. - Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. - Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. - Supports the set-up of new customer accounts. - Meet or exceed minimum performance standards outlined in company policy.

Ferrellgas was recently recognized by Newsweek as one of America's Most Trustworthy Companies for 2025 - and that trust starts with our people. We're currently hiring a Full-Time Customer Service Specialist. In this role, you'll provide exceptional service through both inbound and outbound communications. You'll support customers and work closely with internal teams to ensure high-quality experience, while helping drive business growth. As part of a company focused on delivering exceptional service and value to our customers, your impact will matter - both to your team and our organization. Your talent and dedication won't go unnoticed - here, your impact matters. Why You'll Love Working Here At Ferrellgas, we're committed to supporting our team with benefits that promote health, financial security, and personal growth: * Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance * Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D * Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA) * Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement * Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support * Employee Perks: Referral program, employee discount programs, and propane savings Responsibilities * Answering phones, chat, social media, or email in a polite, courteous, and professional manner. * Works with customers daily to sustain and improve business relationships. * Ask probing questions to identify customer issues or concerns. * Ensure accurate account maintenance and updating of account information. * Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions * Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers. * Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. * Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. * Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. * Support the set-up of new customer accounts. * Meet or exceed minimum performance standards outlined in company policy. Qualifications * High School Diploma or equivalent. * 1 or more years of customer service experience. * Exceptional customer service and negotiation skills. * Strong organizational skills with typing and data entry experience. * Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers. * Proficient in Microsoft Office including Excel, Word, and Access. * Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. * Applicants must not now, or any time in the future, require sponsorship for an employment visa. Why Ferrellgas? At Ferrellgas we're honored to be part of tight-knit communities across America and thousands of customers' lives. From our nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations and more, we are always looking for ways to give back to the communities we live in and serve. Hear from our current employees and discover the people behind Ferrellgas: Employee Testimonials Ready to take the next step in your career? Apply today and be part of our growing team! Responsibilities - Answering phones, chat, social media, or email in a polite, courteous, and professional manner. - Works with customers daily to sustain and improve business relationships. - Ask probing questions to identify customer issues or concerns. - Ensure accurate account maintenance and updating of account information. - Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions - Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers. - Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. - Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. - Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. - Support the set-up of new customer accounts. - Meet or exceed minimum performance standards outlined in company policy.

Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you! We are looking for a Part-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large. Benefits 401 (K) with generous company match Paid Time Off (PTO) Paid training Employee Stock Ownership Plan (ESOP) Propane Discounts Responsibilities Answering phones, chat, social media, or email in a polite, courteous, and professional manner. Works with customers daily to sustain and improve business relationships. Ask probing questions to identify customer issues or concerns. Ensures accurate account maintenance and updating of account information. Uses next call avoidance technique to mitigate future questions. Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers. Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. Supports the set-up of new customer accounts. Meet or exceed minimum performance standards outlined in company policy. Qualifications High School Diploma or equivalent. 1 or more year(s) of customer service experience. Exceptional customer service and negotiation skills. Strong organizational skills with typing and data entry experience. Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers. Proficient in Microsoft Office including Excel, Word, and Access. Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. Applicants must not now, or any time in the future, require sponsorship for an employment visa. We can recommend jobs specifically for you! Click here to get started.

Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you! We are looking for a Part-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large. Benefits 401 (K) with generous company match Paid Time Off (PTO) Paid training Employee Stock Ownership Plan (ESOP) Propane Discounts Responsibilities Answering phones, chat, social media, or email in a polite, courteous, and professional manner. Works with customers daily to sustain and improve business relationships. Ask probing questions to identify customer issues or concerns. Ensures accurate account maintenance and updating of account information. Uses next call avoidance technique to mitigate future questions. Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers. Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. Supports the set-up of new customer accounts. Meet or exceed minimum performance standards outlined in company policy. Qualifications High School Diploma or equivalent. 1 or more year(s) of customer service experience. Exceptional customer service and negotiation skills. Strong organizational skills with typing and data entry experience. Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers. Proficient in Microsoft Office including Excel, Word, and Access. Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. Applicants must not now, or any time in the future, require sponsorship for an employment visa. We can recommend jobs specifically for you! Click here to get started.

Ferrellgas was recently recognized by Newsweek as one of America's Most Trustworthy Companies for 2025 - and that trust starts with our people. We're currently hiring a Full-Time Customer Service Specialist. In this role, you'll provide exceptional service through both inbound and outbound communications. You'll support customers and work closely with internal teams to ensure high-quality experience, while helping drive business growth. As part of a company focused on delivering exceptional service and value to our customers, your impact will matter - both to your team and our organization. Your talent and dedication won't go unnoticed - here, your impact matters. Why You'll Love Working Here At Ferrellgas, we're committed to supporting our team with benefits that promote health, financial security, and personal growth: Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA) Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support Employee Perks: Referral program, employee discount programs, and propane savings Responsibilities Answering phones, chat, social media, or email in a polite, courteous, and professional manner. Works with customers daily to sustain and improve business relationships. Ask probing questions to identify customer issues or concerns. Ensure accurate account maintenance and updating of account information. Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers. Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. Support the set-up of new customer accounts. Meet or exceed minimum performance standards outlined in company policy. Qualifications High School Diploma or equivalent. 1 or more years of customer service experience. Exceptional customer service and negotiation skills. Strong organizational skills with typing and data entry experience. Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers. Proficient in Microsoft Office including Excel, Word, and Access. Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. Applicants must not now, or any time in the future, require sponsorship for an employment visa. Why Ferrellgas? At Ferrellgas we're honored to be part of tight-knit communities across America and thousands of customers' lives. From our nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations and more, we are always looking for ways to give back to the communities we live in and serve. Hear from our current employees and discover the people behind Ferrellgas: Employee Testimonials Ready to take the next step in your career? Apply today and be part of our growing team! We can recommend jobs specifically for you! Click here to get started.