Customer Retention & Sales Representative I Develop and maintain existing relationships with customers who are considering cancellation or downgrade of current Mediacom services by identifying needs and offering solutions. Company Benefits:
Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:
* Paid on the job training and opportunity to promote!
* Company Provided Equipment!
* Hybrid schedule! The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.
* Health, vision, and dental insurance!
* Paid vacation, holidays and flex paid time off!
* 401K with generous company match!
* Monthly commission potential!
* Shift differential pay increase for evening shifts!
* Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
* Education Enrichment up to $5,000 per year for qualified employees!
* Employee Wellness Program!
Position Responsibilities:
* Turn reasonable requests for disconnection or downgrade into save opportunities or potential sales.
* Apply Retention Department's mission statement to sell Mediacom's service when possible.
* Actively listen to customer needs and offer the appropriate Retention promotion to prevent customer from disconnecting or downgrading.
* Use the Mediacom resources to sell against the competition and explain our competitive edge.
* Educate customers on Mediacom Mobile service and gain sales on inbound calls.
* Build customer loyalty by providing legendary customer service.
* Complete disconnect, transfer and seasonal downgrade orders and update customer accounts in customer record database.
* Educate customers in the use of installed products, service offerings, billing, charges, and product features.
* Resolve customer complaints and situations calmly and courteously.
* Troubleshoot and resolve service, pricing and technical problems for customers by asking questions.
* Meet retention goals set by Company/department.
* May assist in the training of new Representatives through on-the-job training program.
* Other duties as assigned.
Position Requirements:
* High School Diploma or GED required.
* 2+ years customer service experience required, sales experience preferred.
* Customer-oriented mentality.
* Ability to successfully navigate multiple computer programs simultaneously.
* Proficiency in typing and electronic communication.
* Effective listening skills with high level of empathy.
* Effective verbal communication skills, including grammar and tone.
* Strong ability to ask relevant questions to identify customer needs/concerns.
* Ability to remain calm and confident while managing confrontation and rejection.
* Self-motivator - upbeat and with a high energy level.
* Strong work ethic; team-oriented attitude.
Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.
Our Awards: Mediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.
Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Disclaimer: The salary range for this position is $15.00 - $16.50 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
#LI-Hybrid
Love Your Mondays again!
Join the Future of Connectivity with Metronet!
Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don't just build networks; we build communities.
Enterprise Account Executive
The Enterprise Account Executive is a consultative sales position. In this role, you are responsible for developing and managing strategic relationships and selling Ethernet Services, Fiber Internet, Fiber Voice, Hosted PBX, and other ancillary services to government, higher education, major medical and finance, and selected large, complex Enterprise accounts. Setting appointments with C-Level business executives and conducting high-level conversations will be required to be successful in this role.
ESSENTIAL JOB FUNCTIONS:
Responsible for achieving an annual new revenue quota.
Identifying target markets, industries, and contacts for our Enterprise product portfolio.
Identify and begin sales processes for Large Medical institutions through the USAC Rural Health program. Develop relationships with Large Medical accounts and position Metronet in the best possible position to win business.
Help target and negotiate State Government contracts
Create account plans with customers to assist them with updating and growing their internal private network
The position involves significant prospecting and field sales activities with travel to customer locations.
Strong Cold Calling (prospecting/door knocking) for new clients.
Manage, grow, and renew current Metronet high revenue Government, Higher Education, Medical, and Enterprise accounts, as assigned.
Network with area peers to acquire referrals.
Writing and presenting professional, organized proposals.
Negotiating contracts with C-level Executives.
Project Management of sales cycle activities and service implementation
Maintaining and reporting sales activity, including funnels, sales call activity, and forecasts.
Developing customer-centric solutions and delivering sales proposals on product features and benefits.
Building and maintaining relationships in the Corporate and IT Community.
Perform other duties as requested by Metronet sales leadership
Other job-related duties as requested
JOB QUALIFICATIONS AND REQUIREMENTS:
Five or more years of B2B sales experience selling data, voice, managed services, cloud, and/or video solutions to multi-location enterprise accounts
4-year college degree or equivalent experience
Experience negotiating Master Service Agreements
Must be legally authorized to work in the U.S.
ADDITIONAL JOB REQUIREMENTS:
Ability to work remotely and travel to in-person customer appointments as needed
Experience in outside sales to Education, Healthcare, and State/Local Government Enterprise verticals.
Experience with the fiber optics industry including managed services
Experience with the USAC Rural Health program
Experience in selling to Corporate Executives, IT Directors, and CTOs
Experience in financial/business benefits selling
Familiarity with business software and hardware applications and Intranets.
Familiarity with Salesforce.com
Knowledge of modern telecommunications technology, infrastructure, and equipment.
Understanding the need and function of network security and firewalls.
Telephony experience in selling voice trunking products such as PRI, and SIP.
Knowledge and understanding of the role of Network facilities in a Corporate Environment in support of Telephony requirements (such as call centers).
Join us and find out what it means to love your career!
At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve.
We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.
Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.
Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless.
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
#LI-RS1
$52k-91k yearly est. 26d ago
Broadband Specialist I
Mediacom Communications Corporation 4.5
Columbus, OH job
Broadband Specialist I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!
Position Overview:
As a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You'll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You'll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation.
Company Benefits:
Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:
* Company provided vehicle and gas card!
* Paid on the job training and opportunity to promote quickly!
* Company provided tools, tablet, and phone!
* Health, vision, and dental insurance!
* Paid vacation, holidays and flex paid time off!
* 401K with generous company match!
* Pay increases through self-guided training!
* Performance bonus potential!
* Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
* Education Enrichment up to $5,000 per year for qualified employees!
* Company provided uniforms and boots!
* Employee Wellness Program!
Position Responsibilities:
* Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.
* Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service.
* Analyze picture quality and judges' acceptability of picture delivered following installation of cable service.
* Work with connectors, fasteners and wire and use hand tools.
* Use customary CATV hand and power tools in performance of job duties.
* Complete appropriate paperwork functions as prescribed by system management.
* Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap-off devices.
* Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed.
* Lift and carry loads up to 100 lbs. (including line ladder); Work within limited confines, such as crawl spaces.
* Properly use, store and maintain a VOM or DMM to check for "open" or "short" online as well as AC and DC voltages.
* Read general drop system layouts from blueprints.
* Inform customers of FCC Rules and Company policies as they pertain to customers.
* Drive company vehicles in performance of job duties; use bucket truck. Perform proper vehicle upkeep and maintenance.
* Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions.
* Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed.
* Perform installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.
Position Requirements:
* No experience required.
* High school diploma or GED required.
* Valid driver's license required: satisfactory driving record required.
* General level of mechanical and consumer devices knowledge
* Ability to interact and communicate with customers and co-workers.
* Ability to work in high or tight spaces.
* Ability to work in all weather conditions and at various heights.
* Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required.
Physical Requirements:
* Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools.
Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.
Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.
Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Disclaimer: The salary range for this position is $14.25 - $15.25 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
#LI-Onsite
$14.3-15.3 hourly 13d ago
Manager Commercial Sales - Commercial 260 OH
Shentel 4.4
Columbus, OH job
The Manager, Commercial Sales is responsible for the planning and tactical execution required to meet and exceed sales objectives regarding data, voice, and video services for Shentel Communications. Reporting to the Enterprise Sales Director, the Sales Manager is a high performance sales team leader who builds, coaches and inspires a team in our growth regions while building internal and external relationships and strategies to reach the team's sales performance goals.
Duties and Responsibilities:
Essential:
Manage a team of Account Managers and/or Account Executives to meet and exceed commercial sales objectives for SMB and Enterprise customers.
Provide accurate weekly, monthly and quarterly sales forecasts.
Implement and improve processes to effectively manage and support sales objectives from opportunity creation through revenue generation.
Train team in solutions selling methodology.
Meet and exceed sales objectives for Fiber and Coaxial based services.
Work in the field multiple days per week with sales team to close new business
Serve as escalation point for both sales and customers.
Ability to work closely with supporting corporate functions such as Engineering, Marketing, Finance and Operations.
Ability to recruit and develop professional sales team members promptly.
Work with various corporate functions for improvement/enhancement of Glo Fiber Business brand at relevant regional trade shows, sponsorships and events.
Observes all company safety procedures at all times.
Demonstrates and holds employees accountable for stewardship of the brand to include embodiment of Win Together by ensuring appropriate use of the brand (name, logo, company, appearance, and attitude) within their respective team and organization.
Qualification Requirements:
Education:
BS/BA college degree (business, marketing, or related field) preferred. Equivalent industry experience shall be considered.
Experience:
Five (5) or more years of proven sales experience with complex telecommunication and
network services. Experience in rural markets a plus.
Two (2) or more years of experience managing sales teams preferred. Equivalent
experience shall be considered.
Experience interfacing with customer contacts and positioning complex solutions to meet customers' business requirements.
Skills Summary:
Strong business and interpersonal communication skills.
Self-motivated with the ability to deal tactfully and effectively with customers and other Shentel employees.
Proficient with Microsoft applications, including Word, Excel and PowerPoint.
Proficient with Salesforce.com; preferably experience with CPQ Tools.
Licenses or Certifications: Valid Driver's License and clean driving record.
Knowledge of Word Processing (Word), Spreadsheets (Excel), CRM (Salesforce.com)
This position description is only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this position. The incumbents may be requested to perform tasks other than those stated in this description.
The company reserves the right to revise or change this as the need arises. This job description does not constitute any written or implied contract of employment.
$104k-134k yearly est. 31d ago
Remote Contact Center Supervisor
Hotwire Communications 4.7
Remote or Fort Lauderdale, FL job
The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.
RESPONSIBILITIES:
Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.
MINIMUM QUALIFICATIONS:
Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years' experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays
$25k-56k yearly est. 60d+ ago
Remote Sales Engagement Specialist
Hotwire Communications 4.7
Remote or Fort Lauderdale, FL job
The Call Center Sales Engagement Specialist is a sales position that will handle blended inbound and outbound phone interactions to educate and upsell customers on the right products and services. This position improves customer satisfaction and supports the sales process.
RESPONSIBILITIES:
Handle outbound sales inquiries and take incoming customer service calls using state-of-the-art contact center technology.
Interact with hundreds of customers each week to sell new products and services and ensure best in class customer experience.
Listen to customers, understand their needs and provide information on additional products to enhance their technology needs.
Utilize systems and technology to complete account management tasks.
Recognize sales opportunity and apply sales skills to upgrade.
Explain and position the products and processes with customers.
Appropriately escalate customer dissatisfaction with call center leadership team.
Ensure first call resolution through problems solving and effective call handling.
Other duties as assigned by Supervisor.
MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to speak clearly using grammatically correct English (Other language skills a plus)
Must have a High School Diploma or equivalent.
Must have a minimum of 2 years' relevant work experience in customer service, telecommunications, or technical support
Strong communication and organizational skills
Demonstrate personal excellence including punctuality, integrity and accountability
Ability to demonstrate sensitivity and compassion
Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays
Must have ability to work independently and in a team environment
A quiet workplace so you can focus on delivering excellent service to our customers
Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s
Candidates must provide and meet all technical requirements prior to the first day of training
BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
Comprehensive Healthcare/Dental/Vision Plans
401K Retirement Plan with Company Match
Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
Paid Volunteer Time
Paid Parental Leave
Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
Employee Referral Bonuses
Exclusive Entertainment Discounts/Perks
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$36k-63k yearly est. 48d ago
Network Automation Engineer II (Remote)
Cable One Inc. 4.9
Remote or Phoenix, AZ job
At Sparklight / Cable one and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develop and maintain Python and Ansible automations for network engineering workflows.
Program backend automation tasks for provisioning and deploying networking equipment and adjacent backend systems.
Work with APIs and data pipelines
Participate in code demonstrations
Write low level design documentation and some high level design documentation
Troubleshoot and optimize automations
Collaborate with senior engineers to assist in defining best practices and standards
Collaborate directly with network engineers and stakeholders to create and interpret user requirements for Agile user stories and features.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In addition, set forth below is a non-exhaustive list of requirements that are representative of the knowledge, skill and/or ability necessary to perform this position. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation(s) will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.
EDUCATION and/or EXPERIENCE
Bachelor's degree in Computer Science, Software Engineering or Similar Fields is Preferred.
Alternatively, 5 + Years Experience in Network Engineering with strong Hands-On Experience with Network Automation and scripting in Python will be considered.
Strong Experience programming in Python
Strong Experience in backend automation, API development and data structures
Strong Familiarity with databases (SQL)
Experience with web applications using Javascript and React
Experience with containerization (Docker, Kubernetes, Openshift)
Solid understanding of DevOps Best Practices and CI/CD workflows
Experience with network automation technologies such as NETCONF, Netmiko, NAPALM, TextFSM, SNMP, Direct CLI, and Ansible network modules.
OTHER QUALIFICATIONS
Ability to work collaboratively in a team environment under the direction of senior engineers or analysts.
Must be adaptable and willing to learn new technologies and methods as part of ongoing development.
Position may require occasional on-call availability to support data pipeline monitoring or issue resolution.
Position may require up to 10% travel.
Basic experience with data processing or pipeline tools (e.g., Apache Airflow, Talend), gained through coursework, projects, or internships.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Medical, dental, and vision plans - start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
FREE Cable One services for associates who live in a serviceable area
Up to $75/mo. Stipend
Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only)
Vehicle provided for daily work purposes, if residing within reasonable radius from office location
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
#CABO
$77k-98k yearly est. 8d ago
Project Mgr Constr Sr
Shentel 4.4
Columbus, OH job
The Project Manager Construction Senior position ensures the timely, safe and cost-effective construction of Shentel transmission sites, towers, collocations, outside plant projects (coax, copper and fiber optic) and civil site development. Under minimal supervision, coordinates with contractors, public utilities, equipment vendors, third parties and internal departments to achieve project objectives. Additionally, the incumbent must be competent at the full scope of project management duties associated with the deployment of multi-service telecommunications networks. Position will report to the Construction manager and must be able to work in a team environment, working cross functionally within the operations organization.
Job Responsibilities:
Direct supervision of construction of facility upgrades and additions throughout the Shentel regional territories as assigned to the project manager.
Develop contractor relationships through bidding, negotiation and construction management.
Ensure cost-effective site development and appropriate contract administration.
Develop contractor and vendor agreements, standards and contracts.
Confirmation of as-built and initial system performance specifications.
Vendor punch-list management.
Plan and schedule work with contractors, department of transportation, land owners and public utilities.
Order materials for department; coordinate and supervise material inventory activities.
Observes all company safety procedures at all times.
Demonstrates and holds employees accountable for stewardship of the brand to include embodiment of the Shentel Way by ensuring appropriate use of the brand (name, logo, company, appearance, and attitude) within their respective team and organization.
Develop cost estimates for construction and implementation of all services to be provided.
Work effectively with other Shentel departments and coordinate cross-departmental activity.
Responsible for following, supporting, enforcing all internal control processes and procedures.
Capable of managing small in scope projects.
Perform research on new construction tools and methods of construction.
Capable of managing large in scope or multiple projects. Effective multi-tasking abilities.
Capable of leading complex in scope projects with minimal supervision. Experience managing construction budgets, and ability to identify budget risks early in a project.
Manage multiple, simultaneous construction initiatives working closely with the engineering teams.
Research resources for project development outside the existing Shentel footprint and qualify these contractors and vendors as prospective bidders and contractors on Shentel projects.
Must be able to develop, maintain, evaluate, and readjust a schedule as necessary to ensure timely delivery of the final project
Perform risk management. Ability to identify, respond to potential issues and create contingency plans to minimize project risks.
Plan and schedule work with contractors. Perform on-call 24x7 rotational duties to lead and assist in after-hour service restoration and repairs.
Qualification Requirements: Education:
High School Diploma is required for the role.
Four Year Degree is preferred for the role.
Experience Level:
4 years of Project Management experience is Required.
4 years of Telecommunications experience is Required.
4 years of Utility Construction experience is Required.
Other candidates with relevant work and/or military experience will be considered.
Job Skills & Knowledge:
Experience in MS Word, Excel and Project Management software (Sitetracker, Smartsheet).
Excellent verbal and written communication skills.
General understanding of data networking, including design, troubleshooting, and configuration of various wired and wireless network topologies, CATV systems and coaxial design and construction.
Excellent organization and documentation skills.
Project and/or Construction management certification(s) preferred.
Available to work flexible hours, including nights, weekends, holidays, and overtime as the needs of the business require.
Ability to travel for training or as required.
Ability to work independently, work with teams and communicate effectively.
Ability to lead construction teams.
$75k-111k yearly est. 10d ago
Information Security Analyst II
Shentel 4.4
Chillicothe, OH job
Job Summary:Responsible for reducing the impact of information security incidents and system compromises. They do so by assisting with security monitoring, incident / event investigation and analysis, roleplay through tabletop events and "purple team" exercises, contributing to documentation and playbooks to ensure repeatable security-focused processes, participating with security and data privacy assessment as well as providing recommendation for endpoints, servers, and network infrastructure. They are responsible for the understanding and identification of indicators of compromise (IoC) as well as helping understand evidence of attack in alerts or monitoring, by hunting through data, systems and from review of investigation notes. Position has a moral and legal responsibility to uphold all local, state, and federal regulations especially in regards to security and data privacy.
Job Responsibilities:• Perform security incident investigations and reporting according to the Incident Response Plan (IRP).• Perform industry best practice security and data privacy assessments for all third party vendors, contractors, consultants, auditors, applications (both on premise and cloud) as well as system-to-system connections on our internal and customer-facing networks.• Contribute to network and application penetration tests, vulnerability assessment scans, and patch management / vulnerability remediation strategy planning.• Monitor and advise on information security and data privacy issues related to the systems and their related data flows while ensuring internal security controls are appropriate and operating as intended.• Conduct security and data privacy research in keeping abreast of latest information security as well as data privacy events, issues, and trends.• Assist and support user and security posture awareness for IT teams as well as key information security partners for our customer facing servers, networks, and applications.• Participate in any breach analysis activities to help discover root cause.• Participate in disaster and business continuity recovery planning as well as plan execution should an event occur.• Analyze and provide security model planning input for cloud (SaaS) access and monitoring. Including protection recommendations associated with IT architecture for cloud and hybridized computing.• Provide support for compliance activities for SOX, PCI, CPNI, and data privacy regulations around PII, PHI, and financial data.• Actively participate in red team / blue team engagements led by more senior team members or by select management approved security partners.• Participate in threat modeling activities with more senior team members or with select management approved security partners.
Qualification Requirements:• Education: Bachelor's degree in Computer Science, Network Administration, Cybersecurity, or a related field required; Master's degree preferred; relevant certifications and professional experience may be considered in lieu of formal education.• Experience Level: 5-7 years of Software Development, Network Administration, or Cyber Security experience is required.• Experience in securing applications (front end / back end, SaaS), servers, or networks is required. • Experience in the event log monitoring of computer systems is required.• Experience with industry standard security frameworks (e.g., NIST, CIS, OWASP, Mitre Att&ck) as well as experience with PII, PHI, CPNI, and PCI data handling requirements is required.• Experience in information security or data privacy investigative work is required.• 2-3 years of Splunk or SIEM experience is preferred.• Experience with SOX compliance is preferred.• Experience with mobile device management (MDM) is preferred.
Job Skills & Knowledge:• Ability to review reports and system activity logs to identify critical events, categorize according to priority, and escalate as appropriate.• Capability to gather information, analyze and evaluate evidence, draw conclusions, and share that knowledge gained in an appropriate manner.• Ability to absorb intelligence information about threats and threat actors to help mitigate harmful events for the organization.• Ability to develop and analyze processes.• Understanding of security measures and testing at an application level that aim to prevent data or code from being stolen, manipulated, or hijacked.• Ability to identify detailed information risk and to apply governance compliance concepts and principles.• Must have excellent verbal and written skills.• Must be able to work effectively in a team environment.• Excellent capability to develop and document security architecture, assessment, and plans. Including strategic, tactical, and project plans.• Ability to develop security policies, procedures, standards, and guidelines.• Capability to work with a set of guidelines to help identify critical event data for additional analysis and escalation as appropriate.
Knowledge of:• WSUS Management and Deployment, SCCM Package Building and Maintenance, Windows, Endpoint Protection and Compliance systems, Active Directory, Office 365, SIEM solutions.• Penetration/vulnerability test suites and compliance regulations (SOX, PCI, etc.)• Applicable knowledge of Information Technology, security and data privacy fundamentals, and networking.
Certifications:• CompTIA Network+ and Security+ certifications required, or equivalent certifications demonstrating foundational knowledge in networking and security. Candidates with substantial hands-on experience may be considered in lieu of formal certification.• Computer Hacking Forensic Investigator (CHFI) or Certified Ethical Hacker (CEH) Certifications preferred.
$77k-105k yearly est. 37d ago
Glo Fiber Outside Sales Representative
Shentel 4.4
Chillicothe, OH job
Glo Fiber is Growing! Join our growing Glo Fiber Sales Team in the Chillicothe, OH area. We are hiring Outside Sales Professionals to sell Fiber-To-The-Home internet service as Glo Fiber grows in the Chillicothe area. This role has a competitive base salary plus uncapped commission structure, company vehicle, and a competitive benefits package. Come join us to sell Glo Fiber internet solutions that will keep your neighbors connected.
Check out this video to learn more about the job.
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We offer a competitive total compensation package
Base Salary and uncapped commission structure
$80,000 + earning potential
Company vehicle and gas card
World class 401(k) - up to 8% company contribution
Medical, dental, vision, and life insurance with company subsidies
Up to 3 weeks of paid time off and up to 9 holidays
Qualifications
Requires the ability to traverse door to door for 2+ miles per day
Sales and territory management experience preferred
One to two years as a customer service professional
High School Diploma or equivalent
Valid Driver's License & clean driving record
What are you waiting for? Come join the team that's leading the way in telecommunications!
$80k yearly 60d+ ago
Customer Sales & Service Rep I, Customer Sales
Mediacom Communications Corporation 4.5
Chillicothe, OH job
Customer Sales & Service Representative I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!
Position Overview:
Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments. The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week work on-site in the office.
Position Schedule- Fully Hybrid at 6 months:
* Month 1-3: Training (onsite)
* Month 4-5: Live calls, ongoing training as needed (onsite)
* Month 6: Full hybrid schedule rotation (25% onsite, 75% work from home)
Company Benefits:
Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:
* $1000 Sign-On Bonus!
* Paid on the job training and opportunity to promote!
* Company Provided Equipment!
* Hybrid schedule! The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.
* Health, vision, and dental insurance!
* Paid vacation, holidays and flex paid time off!
* 401K with generous company match!
* Pay increases through self-guided training!
* Monthly commission potential!
* Shift differential pay increase for evening shifts!
* Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
* Education Enrichment up to $5,000 per year for qualified employees!
* Employee Wellness Program!
Position Responsibilities:
* Interact with customers by telephone, as well as e-mail, mail, and fax.
* Answer customer inquiries and solve problems regarding billing, services, and products.
* Assess customer needs and interests to present Mediacom products and services.
* Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
* Exceed or maintain minimum sales, quality, and productivity standards.
* Demonstrate courtesy and patience in customer relations
* Troubleshoot basic service issues and schedule on site service calls when necessary.
* Receive and process customer payments.
Position Requirements:
* High School Diploma or GED required; 2 Year degree preferred.
* 1-2 years prior work experience in customer facing role required.
* Technical support experience preferred; not required.
* Basic knowledge of Microsoft Windows and experience using email programs.
* Previous experience in an inbound call center environment preferred.
* Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.)
* Strong customer service skills including listening skills, processing detailed information, communicating detailed and complex information, and ability to establish rapport with customers.
* Strong written and verbal communication skills with the ability to work in a fast-paced environment.
* Detail oriented, strong organizational and follow-through skills are required
* Ability to type 30+ WPM.
* Dual-monitor environment experience highly preferred; proven ability to toggle back and forth between multiple platforms and databases quickly and efficiently.
* Ability to work evenings, weekends, and holidays.
* Ability to work overtime when needed.
* Ability to sit for extended periods of time.
Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.
Our Awards: Mediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.
Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Disclaimer: The salary range for this position is $15.00 - $16.50 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
#LI-Hybrid
$15-16.5 hourly 60d+ ago
Network Technician
Shentel 4.4
Chillicothe, OH job
Employees in the Network Technician classification will be assigned job functions related to the installation, provisioning and maintenance of the electronics central to the company's telephone and broadband network. While a Network Technician is not required to be qualified in all skills associated with this classification, he/she is expected to be qualified in all skills associated with his/her job assignment. Network Technicians are required to be able to splice fiber optic cables.
The following are examples of duties and skills that can be assigned to Network Technicians:
1. Perform an assortment of tasks required to make cross connects on distribution frames; including 2-wire, 4-wire, HF and T-1 circuits; cross connects on fiber distribution panels using fiber jumpers; rearrange fiber terminations as needed; assist others with testing of plant cable facilities; monitor central office alarms and respond by notifying appropriate personnel; answer the telephone in the switchroom and relay messages to fellow employees.
2. Perform an assortment of tasks to install, provision and maintain the switching and broadband network, including: soft switches, central office switches; remote switches; digital loop carriers; testboard; operator services equipment; alarm monitoring systems; digital cross connect system; SS7 network including STP and STP translations; carrier systems; SONET equipment; High Capacity Digital Transport (HDTs); servers associated with the broadband network; and new equipment that may be purchased to expand or enhance the switching and broadband network.
3. Perform an assortment of tasks to install, provision and maintain the broadband network, including: ADSL, DSLAM, and Mini RAM; ATM switches; Calix, Alcatel, Fujitsu, Juniper, Ethernet service switches, data service routers, TDM service interfaces and Adtran Total Access 5000 systems; VDSL system including: head end, BDTs USAMs and the provisioning of residential gateways, ether sets and modems; and new equipment that may be purchased to expand or enhance the broadband network.
4. Install, provision and maintain subscriber carrier systems, including HF line, repeaters and outside channel units. Install and maintain special circuits including data circuits, T1 facilities, and DS3 facilities.
5. Install, provision and maintain subscriber telephone and broadband service; cross connects; optical network units; station connections (drop, network interface device, ground rod, and wire); demarcation panels (when necessary), inside wire, and customer premise equipment.
6. Perform an assortment of tasks associated with cable splicing including the splicing of plastic and fiber optic cables of all sizes. Test cable, locate underground cables, and repair faults in cable.
7. Perform an assortment of tasks related to bench repair of subscriber carrier channels, payphones, single and multi-line telephones, various types of data equipment, and testequipment.
8. Install, provision and maintain payphones, multi-line telephones, key systems, and hybrid business systems. Install and maintain network and customer premise equipment associated with Centrex, ISDN, or CLASS service.
9. Perform minor preventative maintenance on vehicles assigned to the employee. These tasks include checking and adding oil in the engine, antifreeze/coolant in the engine, water in the battery, windshield washer liquid, and air in the tires. Also refuel vehicle when Warehouse Attendant is not readily available.
10. Perform record keeping tasks associated with daily activities. Completing service order estimate forms, material usage forms, and other plant maintenance specific forms will be required.
11. Maintain telephone and broadband equipment during power outages. Installation and maintenance of rectifiers, power distribution, and batteries.
12. Engineering of work assignments and writing of cut sheets as appropriate.
$64k-90k yearly est. 20d ago
Business Account Executive
Mediacom Communications Corporation 4.5
Marion, OH job
Business Account Executive Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!
Position Overview:
Responsible for obtaining new and managing existing Video, HSD, and Phone Business accounts as well as Commercial MDU (multiple dwelling units).
Company Benefits:
Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find many advantages to joining the Mediacom team such as:
* $50,000 first year guarantee with ability to earn more after bonuses and commissions!
* Health, vision, and dental insurance!
* Education Enrichment up to $5,000 per year for qualified employees!
* 401(k) with generous company match!
* Paid vacation, holidays and flex paid time off!
* Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
* Training and professional development!
* Employee Wellness Program!
Position Responsibilities:
* Meet/exceed monthly quota in Business Data, Phone and Video sales as defined in Performance Standards document.
* Create and deliver face-to-face presentations that demonstrate knowledge of the Mediacom Business suite of products and services.
* Enter and maintain all leads and accounts in Customer Relationship Management (CRM)/Sales Management software.
* Develop sales territory through various prospecting activities, including cold calling, canvassing and customer referrals.
* Prepare and initiate proposals to new Business prospects.
* Utilize CRM/Sales Management software on a daily basis for the documenting and management of leads through account deployment.
* Maintains ongoing relationships with business customers, prospects, and business community organizations such as Chamber of Commerce.
* Requires regular attendance to report to work per assigned work schedule.
* Performs other duties as assigned.
Position Requirements:
* High School Diploma or GED required.
* Good written and oral communications skills.
* Two years outside sales experience preferably business-to-business.
* Must be proficient in Microsoft Office Suite.
* Ability to work in a fast-paced environment.
* Ability to work flexible hours, including evenings, weekends, holidays and overtime as required.
* Valid driver's license and satisfactory driving record required.
Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.
Our Awards: Mediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.
Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Disclaimer: The salary range for this position is $35,000 - $71,000 per year. At Mediacom, sales roles salaries are expressed as total target compensation (TTC = base + commission). Base pay is one part of our total compensation package. This provides the opportunity to progress as you grow and develop within a role. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
#LI-Onsite
$35k-71k yearly 60d+ ago
IT Network Engineer, Principal
Shentel 4.4
Chillicothe, OH job
Job Summary: Lead the design, implementation, operation, administration, and maintenance of complex network infrastructure to maximize network and customer uptime. Configure, troubleshoot, test and upgrade network devices to support the implementation of new and existing network technologies and services. Ensure mean time to repair (MTTR) is minimized by effectively and efficiently troubleshooting network impacting events and appropriately planning maintenance activities. Develop, review, and execute detailed implementation and Change Request (CR) documentation to support the installation, configuration, activation, and deactivation of networks and services across all Shentel corporate offices. Provides technical support, training, and mentoring to Engineers Network System to ensure all systems and infrastructure maintain 99.999% uptime.
Job Responsibilities: • Responsible for designing, implementing, and optimizing enterprise-wide network infrastructure including LAN, WAN, and wireless networks. • Maintain efficient and reliable network access to file resources, corporate systems, email, and the Internet. • Responsible for configuring routers, switches, firewalls, and other networking devices. • Monitor network infrastructure to ensure continuous performance of network operations. • Create appropriate alerts, triggers, notifications and reporting necessary for effective problem identification and remediation. • Collaborate in project meetings with other departments to define new network project requirements, determine the hardware and architecture that will be required, and schedule the implementation timeline. • Build and manage the security infrastructure of the corporate network to include installing hardware, configuring firewalls and Internet content filters, setting up virtual private networks (VPNs), and performing upgrades. • Support the organization's wireless networks. Design, deploy, and administer wireless infrastructure and supporting systems. Perform upgrades, patches, and new applications and equipment deployment • Develop and maintain accurate and comprehensive detailed network diagrams of the corporate network and specific architectures. • Provide troubleshooting and support for network-related incidents, coordinating with internal teams and vendors as needed. Qualification Requirements:
Education: High School Diploma is required. Four Year Degree in Computer Science, Engineering or another related technical field is preferred.
Experience Level: 7-10 years of Network management experience is required. LAN/WAN and Wireless network administration experience in an IT or enterprise environment is required. Network security experience is preferred.
Job Skills; Expert level knowledge of: • Network design and implementation with experience in design and architecture documentation creation. • Network device interoperability. Ability to configure routers/switches from default state to create, deploy and troubleshoot a basic network capable of L2/L3 communication. • Network monitoring methods and processes • Network security concepts and processes. Working knowledge of network security products. • EPP, Content filter, network device and patching concepts and processes. • Firewall and IPS management. Limited firewall / IPS ruleset creation and management experience. • Wireless configuration and management. Wireless network design understanding with limited deployment experience.
$91k-114k yearly est. 60d+ ago
Manager Commercial Sales - Commercial 260 OH
Shentel 4.4
Washington Court House, OH job
The Manager, Commercial Sales is responsible for the planning and tactical execution required to meet and exceed sales objectives regarding data, voice, and video services for Shentel Communications. Reporting to the Enterprise Sales Director, the Sales Manager is a high performance sales team leader who builds, coaches and inspires a team in our growth regions while building internal and external relationships and strategies to reach the team's sales performance goals.
Duties and Responsibilities:
Essential:
Manage a team of Account Managers and/or Account Executives to meet and exceed commercial sales objectives for SMB and Enterprise customers.
Provide accurate weekly, monthly and quarterly sales forecasts.
Implement and improve processes to effectively manage and support sales objectives from opportunity creation through revenue generation.
Train team in solutions selling methodology.
Meet and exceed sales objectives for Fiber and Coaxial based services.
Work in the field multiple days per week with sales team to close new business
Serve as escalation point for both sales and customers.
Ability to work closely with supporting corporate functions such as Engineering, Marketing, Finance and Operations.
Ability to recruit and develop professional sales team members promptly.
Work with various corporate functions for improvement/enhancement of Glo Fiber Business brand at relevant regional trade shows, sponsorships and events.
Observes all company safety procedures at all times.
Demonstrates and holds employees accountable for stewardship of the brand to include embodiment of Win Together by ensuring appropriate use of the brand (name, logo, company, appearance, and attitude) within their respective team and organization.
Qualification Requirements:
Education:
BS/BA college degree (business, marketing, or related field) preferred. Equivalent industry experience shall be considered.
Experience:
Five (5) or more years of proven sales experience with complex telecommunication and
network services. Experience in rural markets a plus.
Two (2) or more years of experience managing sales teams preferred. Equivalent
experience shall be considered.
Experience interfacing with customer contacts and positioning complex solutions to meet customers' business requirements.
Skills Summary:
Strong business and interpersonal communication skills.
Self-motivated with the ability to deal tactfully and effectively with customers and other Shentel employees.
Proficient with Microsoft applications, including Word, Excel and PowerPoint.
Proficient with Salesforce.com; preferably experience with CPQ Tools.
Licenses or Certifications: Valid Driver's License and clean driving record.
Knowledge of Word Processing (Word), Spreadsheets (Excel), CRM (Salesforce.com)
This position description is only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this position. The incumbents may be requested to perform tasks other than those stated in this description.
The company reserves the right to revise or change this as the need arises. This job description does not constitute any written or implied contract of employment.
$103k-133k yearly est. 31d ago
Remote Contact Center Supervisor
Hotwire Communications 4.7
Remote or Fort Lauderdale, FL job
Job Description
The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.
RESPONSIBILITIES:
Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.
MINIMUM QUALIFICATIONS:
Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years' experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays
$25k-56k yearly est. 16d ago
Project Mgr Constr Sr
Shentel 4.4
Circleville, OH job
The Project Manager Construction Senior position ensures the timely, safe and cost-effective construction of Shentel transmission sites, towers, collocations, outside plant projects (coax, copper and fiber optic) and civil site development. Under minimal supervision, coordinates with contractors, public utilities, equipment vendors, third parties and internal departments to achieve project objectives. Additionally, the incumbent must be competent at the full scope of project management duties associated with the deployment of multi-service telecommunications networks. Position will report to the Construction manager and must be able to work in a team environment, working cross functionally within the operations organization.
Job Responsibilities:
Direct supervision of construction of facility upgrades and additions throughout the Shentel regional territories as assigned to the project manager.
Develop contractor relationships through bidding, negotiation and construction management.
Ensure cost-effective site development and appropriate contract administration.
Develop contractor and vendor agreements, standards and contracts.
Confirmation of as-built and initial system performance specifications.
Vendor punch-list management.
Plan and schedule work with contractors, department of transportation, land owners and public utilities.
Order materials for department; coordinate and supervise material inventory activities.
Observes all company safety procedures at all times.
Demonstrates and holds employees accountable for stewardship of the brand to include embodiment of the Shentel Way by ensuring appropriate use of the brand (name, logo, company, appearance, and attitude) within their respective team and organization.
Develop cost estimates for construction and implementation of all services to be provided.
Work effectively with other Shentel departments and coordinate cross-departmental activity.
Responsible for following, supporting, enforcing all internal control processes and procedures.
Capable of managing small in scope projects.
Perform research on new construction tools and methods of construction.
Capable of managing large in scope or multiple projects. Effective multi-tasking abilities.
Capable of leading complex in scope projects with minimal supervision. Experience managing construction budgets, and ability to identify budget risks early in a project.
Manage multiple, simultaneous construction initiatives working closely with the engineering teams.
Research resources for project development outside the existing Shentel footprint and qualify these contractors and vendors as prospective bidders and contractors on Shentel projects.
Must be able to develop, maintain, evaluate, and readjust a schedule as necessary to ensure timely delivery of the final project
Perform risk management. Ability to identify, respond to potential issues and create contingency plans to minimize project risks.
Plan and schedule work with contractors. Perform on-call 24x7 rotational duties to lead and assist in after-hour service restoration and repairs.
Qualification Requirements: Education:
High School Diploma is required for the role.
Four Year Degree is preferred for the role.
Experience Level:
4 years of Project Management experience is Required.
4 years of Telecommunications experience is Required.
4 years of Utility Construction experience is Required.
Other candidates with relevant work and/or military experience will be considered.
Job Skills & Knowledge:
Experience in MS Word, Excel and Project Management software (Sitetracker, Smartsheet).
Excellent verbal and written communication skills.
General understanding of data networking, including design, troubleshooting, and configuration of various wired and wireless network topologies, CATV systems and coaxial design and construction.
Excellent organization and documentation skills.
Project and/or Construction management certification(s) preferred.
Available to work flexible hours, including nights, weekends, holidays, and overtime as the needs of the business require.
Ability to travel for training or as required.
Ability to work independently, work with teams and communicate effectively.
Ability to lead construction teams.
$75k-111k yearly est. 10d ago
Network Automation Engineer II (Remote)
Cable One 4.9
Remote or Arizona job
At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develop and maintain Python and Ansible automations for network engineering workflows.
Program backend automation tasks for provisioning and deploying networking equipment and adjacent backend systems.
Work with APIs and data pipelines
Participate in code demonstrations
Write low level design documentation and some high level design documentation
Troubleshoot and optimize automations
Collaborate with senior engineers to assist in defining best practices and standards
Collaborate directly with network engineers and stakeholders to create and interpret user requirements for Agile user stories and features.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In addition, set forth below is a non-exhaustive list of requirements that are representative of the knowledge, skill and/or ability necessary to perform this position. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation[s] will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.
EDUCATION and/or EXPERIENCE
Bachelor's degree in Computer Science, Software Engineering or Similar Fields is Preferred.
Alternatively, 5 + Years Experience in Network Engineering with strong Hands-On Experience with Network Automation and scripting in Python will be considered.
Strong Experience programming in Python
Strong Experience in backend automation, API development and data structures
Strong Familiarity with databases (SQL)
Experience with web applications using Javascript and React
Experience with containerization (Docker, Kubernetes, Openshift)
Solid understanding of DevOps Best Practices and CI/CD workflows
Experience with network automation technologies such as NETCONF, Netmiko, NAPALM, TextFSM, SNMP, Direct CLI, and Ansible network modules.
OTHER QUALIFICATIONS
Ability to work collaboratively in a team environment under the direction of senior engineers or analysts.
Must be adaptable and willing to learn new technologies and methods as part of ongoing development.
Position may require occasional on-call availability to support data pipeline monitoring or issue resolution.
Position may require up to 10% travel.
Basic experience with data processing or pipeline tools (e.g., Apache Airflow, Talend), gained through coursework, projects, or internships.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Medical, dental, and vision plans - start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
FREE Cable One services for associates who live in a serviceable area
Up to $75/mo. Stipend
Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only)
Vehicle provided for daily work purposes, if residing within reasonable radius from office location
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
#CABO
$77k-98k yearly est. Auto-Apply 60d+ ago
Glo Fiber Outside Sales Representative
Shentel 4.4
Lancaster, OH job
Glo Fiber is Growing! Join our growing Glo Fiber Sales Team in Zanesville, OH. We are hiring Outside Sales Professionals to sell Fiber-To-The-Home internet service as Glo Fiber grows in the Zanesville area. This role has a competitive base salary plus uncapped commission structure, company vehicle, and a competitive benefits package. Come join us to sell Glo Fiber internet solutions that will keep your neighbors connected.
Check out this video to learn more about the job.
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We offer a competitive total compensation package
Base Salary and uncapped commission structure
$80,000 + earning potential
Company vehicle and gas card
World class 401(k) - up to 8% company contribution
Medical, dental, vision, and life insurance with company subsidies
Up to 3 weeks of paid time off and up to 9 holidays
Qualifications
Requires the ability to traverse door to door for 2+ miles per day
Sales and territory management experience preferred
One to two years as a customer service professional
High School Diploma or equivalent
Valid Driver's License & clean driving record
What are you waiting for? Come join the team that's leading the way in telecommunications!
Love Your Mondays again! Join the Future of Connectivity with Metronet! Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don't just build networks; we build communities.
Enterprise Account Executive
The Enterprise Account Executive is a consultative sales position. In this role, you are responsible for developing and managing strategic relationships and selling Ethernet Services, Fiber Internet, Fiber Voice, Hosted PBX, and other ancillary services to government, higher education, major medical and finance, and selected large, complex Enterprise accounts. Setting appointments with C-Level business executives and conducting high-level conversations will be required to be successful in this role.
ESSENTIAL JOB FUNCTIONS:
* Responsible for achieving an annual new revenue quota.
* Identifying target markets, industries, and contacts for our Enterprise product portfolio.
* Identify and begin sales processes for Large Medical institutions through the USAC Rural Health program. Develop relationships with Large Medical accounts and position Metronet in the best possible position to win business.
* Help target and negotiate State Government contracts
* Create account plans with customers to assist them with updating and growing their internal private network
* The position involves significant prospecting and field sales activities with travel to customer locations.
* Strong Cold Calling (prospecting/door knocking) for new clients.
* Manage, grow, and renew current Metronet high revenue Government, Higher Education, Medical, and Enterprise accounts, as assigned.
* Network with area peers to acquire referrals.
* Writing and presenting professional, organized proposals.
* Negotiating contracts with C-level Executives.
* Project Management of sales cycle activities and service implementation
* Maintaining and reporting sales activity, including funnels, sales call activity, and forecasts.
* Developing customer-centric solutions and delivering sales proposals on product features and benefits.
* Building and maintaining relationships in the Corporate and IT Community.
* Perform other duties as requested by Metronet sales leadership
* Other job-related duties as requested
JOB QUALIFICATIONS AND REQUIREMENTS:
* Five or more years of B2B sales experience selling data, voice, managed services, cloud, and/or video solutions to multi-location enterprise accounts
* 4-year college degree or equivalent experience
* Experience negotiating Master Service Agreements
* Must be legally authorized to work in the U.S.
ADDITIONAL JOB REQUIREMENTS:
* Ability to work remotely and travel to in-person customer appointments as needed
* Experience in outside sales to Education, Healthcare, and State/Local Government Enterprise verticals.
* Experience with the fiber optics industry including managed services
* Experience with the USAC Rural Health program
* Experience in selling to Corporate Executives, IT Directors, and CTOs
* Experience in financial/business benefits selling
* Familiarity with business software and hardware applications and Intranets.
* Familiarity with Salesforce.com
* Knowledge of modern telecommunications technology, infrastructure, and equipment.
* Understanding the need and function of network security and firewalls.
* Telephony experience in selling voice trunking products such as PRI, and SIP.
* Knowledge and understanding of the role of Network facilities in a Corporate Environment in support of Telephony requirements (such as call centers).
Join us and find out what it means to love your career!
At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve.
We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.
Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.
Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless.
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
#LI-RS1
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Tel Tech Networks may also be known as or be related to TEL Tech Networks Inc and Tel Tech Networks.