Receivable/Payable Specialist
Telamon Insurance and Financial Network job in Westwood, MA
Job Details WESTWOOD, MA $50000.00 - $70000.00 SalaryDescription
Telamon Insurance Network | Amplified Insurance Partners
Westwood, MA
Accounts Receivable & Accounts Payable Specialist
WHO WE ARE: We are an independent insurance agency providing comprehensive traditional and specialty insurance to thousands of partners throughout New England in the property and casualty space.
WHO WE ARE LOOKING FOR: Our next rock star! Do you have what it takes to join our band? Rock stars are people and groups who are the best of the best; they set the standard, are critical thinkers, break the mold and inspire others. At our core, we are individuals who live and work with a passion, cause, and purpose to help people, striving to make the complex simple. What we want you to bring every day:
A dedication to above and beyond customer service.
Respect and support for teammates, customers, and partner relationships.
The motivation for continuous improvement and the goal to be better than yesterday and be better tomorrow.
A solution-focused mindset that is rooted in empathy and honesty.
Qualifications
WHO YOU ARE: An individual with a minimum of an Associates Degree with 2-5 years of progressive accounting experience who demonstrates confidence in their technical skills. You are a self-motivated individual who thrives in an environment where there is an opportunity to assume additional responsibilities. Excel in a deadline-oriented environment with an exceptional eye for detail. Proficient with Microsoft Office Suite with a focus on Excel. Possesses outstanding written and verbal communication skills, a high sense of urgency, and exceptional organizational skills.
WHAT YOU WILL BE DOING: Overseeing processing and collecting carrier payables and receivables. Proactively and expediently collaborates with required resources to resolve all accounting discrepancies, including frequent communication with client and broker partners regarding account balances.
Process Cash receipts & ACH Transactions.
Oversee the collection process.
Reconcile and manage carrier payables.
WHAT IT MEANS TO BE PART OF THE BAND: We are not your typical insurance agency! At Telamon and Amplified, employees matter, and accountability and transparency are essential. We strive to ensure our employees are challenged and inspired to be their best and are provided with the opportunity for both personal and professional success. As a team member, you have a seat at the table where your voice is heard, and your input, ideas, and suggestions are welcomed and strongly encouraged!
WHAT WE OFFER YOU: Culture is
kind of
a big deal to us! We take employee experience very seriously, striving to ensure our employees feel fulfilled and purposeful at work, are connected to a collective vision, and are provided with opportunities to be their best. We strongly believe that a primary focus on culture cultivates how we care for our employees, which drives exceptional customer service.
MORE OF THE GOOD STUFF: We offer an extensive list of comprehensive benefits, including Medical, Dental, Vision, Life & Disability, and ancillary plans such as Accident Insurance and Supplemental Life & Disability. We offer various pre-tax savings account options such as Flexible Spending Account, Health Savings Account, Health Reimbursement Arrangement, Dependent Care Flexible Spending Account, and Limited-Purpose Flexible Savings Account from day 1 for all full-time employees. We also offer 401k with employer matching, Flexible Time Off, Paid Holidays, a casual & kid-friendly environment, training, educational assistance, and a genuine work/life balance.
Telamon Renewal Account Manager - Commercial Insurance
Telamon Insurance and Financial Network job in Westwood, MA
Job Details WESTWOOD, MA $60000.00 - $65000.00 Salary/year Description
Telamom Insurance Partners | Westwood, MA
Account Manager
WHO WE ARE: We are an independent insurance agency providing comprehensive traditional and specialty insurance to thousands of partners throughout New England in the property and casualty space.
WHO WE ARE LOOKING FOR: Our next rock star! Do you have what it takes to join our band? Rock stars are people and groups who are the best of the best; they set the standard, are critical thinkers, break the mold and inspire others. At our core, we are individuals who live and work with a passion, cause, and purpose to help people, striving to make the complex simple. What we want you to bring every day:
A dedication to above and beyond customer service.
Respect and support for teammates, customers, and partner relationships.
The motivation for continuous improvement and the goal to be better than yesterday and be better tomorrow.
A solution-focused mindset that is rooted in empathy and honesty.
Qualifications
WHO YOU ARE: An individual with 5-7 years of customer service experience, can work effectively in a team environment, strives for continuous improvement, and holds a Bachelor's degree in a related field. Prior Property and Casualty industry experience is required. Licensed as a Property and Casualty Agent
.
WHAT YOU WILL BE DOING: Providing rock star service to ensure that the client experience exceeds the satisfaction of each client and the standards of Amplified Insurance. You will be responsible for the day- to-day managing and servicing of retail, commercial accounts within an assigned book of business.
WHAT IT MEANS TO BE PART OF THE BAND: We are not your typical insurance agency! At Amplified, employees matter, and accountability and transparency are essential. We strive to ensure our employees are challenged and inspired to be their best and are provided with the opportunity for both personal and professional success. As an Amplified team member, you have a seat at the table where your voice is heard, and your input, ideas, and suggestions are welcomed and strongly encouraged!
WHAT WE OFFER YOU: Culture is
kind of
a big deal to us! We take employee experience very seriously, striving to ensure our employees feel fulfilled and purposeful at work, are connected to a collective vision, and are provided with opportunities to be their best. We strongly believe that a primary focus on culture cultivates how we care for our employees, which drives exceptional customer service.
MORE OF THE GOOD STUFF: We offer an extensive list of comprehensive benefits, including Medical, Dental, Vision, Life & Disability, and ancillary plans such as Accident Insurance and Supplemental Life & Disability. We offer various pre-tax savings account options such as Flexible Spending Account, Health Savings Account, Health Reimbursement Arrangement, Dependent Care Flexible Spending Account, and Limited-Purpose Flexible Savings Account from day 1 for all full-time employees. We also offer 401k with employer matching, Flexible Time Off, Paid Holidays, a casual & kid-friendly environment, training, educational assistance, and a genuine work/life balance.
Sales Agent
Massachusetts job
Aflac is looking for a Strategic Benefits Consultant to help businesses strengthen their employee benefits strategy. This consultative role is perfect for professionals in sales, HR, or consulting who want to partner with a nationally recognized brand while building their own book of business.
Advantages of working with us:
- Monday-Friday business hours - enjoy true work-life balance
- Unlimited earning potential with commissions, bonuses, renewals, and stock
- Represent a Fortune 500 company trusted by businesses nationwide
- Award-winning training, tools, and mentorship
- First 3-month bonus incentives available*
- Offer value-added services (telehealth, healthcare navigation, financial wellness tools)**
Responsibilities & requirements:
- Advise employers on benefits, needs and customized solutions
- Conduct consultations, product demos, and enrollments virtually or in person
- Build long-term relationships and provide excellent post-enrollment service
- Collaborate with teams for training, development, and support
- Strong consultative, communication, and relationship-building skills
- Background in B2B sales, HR, or client-facing consulting preferred, but not required
- Must be 18+ and authorized to work in the U.S.
- Entrepreneurial mindset and self-starter mentality
About Aflac:
At Aflac, we work directly with employers to deliver voluntary benefits to their employees while helping to solve issues small businesses face. Our Strategic Benefits Consultant, also known as Benefits Advisors, can play a vital role in helping people when they need it most - when they're injured or ill - by providing financial protection and peace of mind so they can focus on recovery, not bills.
*This is not a salaried position, Aflac Benefits Advisors earn commissions, bonuses, residual income, and stock.
**Aflac's affiliation with the Value-Added Service providers is limited only to a marketing alliance, and Aflac and the Value-Added Service providers are not under any sort of mutual ownership, joint venture, or are otherwise related. Aflac makes no representations or warranties regarding the Value-Added Service providers, and does not own or administer any of the products or services provided by the Value-Added Service providers. Each Value-Added Service provider offers its products and services subject to its own terms, limitations and exclusions. Services, Terms and conditions are subject to change and may be withdrawn at any time. The value-added services may not be available in all states, and benefits/services may vary by state.
Aflac Benefits Advisors are independent contractors and are not employees of Aflac.
Aflac family of insurers includes American Family Life Assurance of Columbus and American Family Life Assurance Company of New York.
Aflac WWHQ | 1932 Wynnton Road | Columbus, GA 31999 Z2500303 EXP 5/26
Documentation Specialist
Concord, MA job
About Us: We are a boutique risk management consulting firm in Concord, MA, specializing in insurance products. Our team is dedicated to providing personalized, top-tier consulting services to our clients. We value a supportive work environment, continuous learning, and flexible work arrangements.
Job Summary:
We are seeking a detail-oriented person to join our team providing writing, editing, and research to assist with a variety of insurance documentation and policies. The position offers training and support to learn about the insurance industry.
Salary Range: $55,000-$75,000 based on experience
Key Responsibilities:
Having expertise in grammar, punctuation, and editing to identify and resolve inconsistencies within voluminous and insurance text.
Managing multiple editing projects concurrently and efficiently; adheres to timelines and ensures the delivery of high-quality products on or before deadline.
Conduct research related to insurance policy language.
Assist in drafting, reviewing, and organizing insurance policy documents.
Coordinate with clients to gather necessary information and documentation in support of legal insurance company (captive) formation.
Qualifications:
Bachelor's degree.
Excellent research, organizational, and communication skills.
Experience editing documents to ensure grammatical correctness and conducting research to ensure the use of proper technical terminology.
Ability to manage multiple tasks simultaneously, meeting deadlines with limited supervision.
Previous experience in insurance law, risk management, or related fields preferred.
Proficiency in Microsoft Office and document management software.
Auto-ApplyOverpayment Recovery Analyst
Wellesley, MA job
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.
Job Description:
Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Internal candidates are not required to relocate near an office.
The opportunity: The Health and Risk Solutions Overpayment Recovery Analyst is primarily responsible for conducting reconciliations for individual stop loss claim reimbursements. Additional responsibilities include handling escheatment, offsets within claims system, as well as various special projects.
How you will contribute:
* Track, calculate and pursue overpayments identified within Stop Loss department. This includes researching of files, having full understanding of claims, type of overpayment, overpayment resolution options and total knowledge of systems used by claims department
* Follow up of overpayment requests which may include discussions with Administrator, Claim Analyst, Broker both internal and external customers via conversation and/or letters, ability to provide detailed descriptions of circumstances around overpayment and provide specific details from claim files, conduct discussions with internal claims analysts
* Provide monthly current recovery reports (analysis, trending, actions, status), contacting external customers (Administrator/Broker/outside collection agency)
* Receive escheatment report, investigate customer data and provide data to banking for potential stop pay/re-issue of checks
What you will bring with you:
* Ability to work with a diverse range of people
* Requires expert level understanding of the Stop Loss claims process or Medical Claims with respect to how overpayments are determined, processes for write offs, succinct, detailed communication to external customers requesting monies.
* 5+ years understanding of first dollar stop loss claims or medical claims, Prior experience in medical or Stop Loss claim adjudication
* Proficient in Excel with advanced skills, including complex formula construction, pivot table manipulation, Vlookup, queries creation
* Adept knowledge in navigating and utilizing SharePoint features at an intermediate level, including document management, tracker creation, and basic site administration
* Strong understanding of business and relationship building with external customers
* Highly skilled verbal and written communication skills
Salary:
$68,200-$102,300
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.
Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!
We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.
Life is brighter when you work at Sun Life
At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.
We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
We do not require or administer lie detector tests as a condition of employment or continued employment.
Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Category:
Claims - Health & Dental
Posting End Date:
29/11/2025
Auto-ApplyMaryland, Annapolis Surveillance Investigator
Danvers, MA job
Job Details Annapolis, MD Part Time $23.00 - $27.00 Hourly AnySurveillance Investigator
About Us: Insight Service Group (ISG) is a national investigative services firm specializing in cost containment and anti-fraud related services. We provide comprehensive solutions that help our clients mitigate risk and enhance their operational integrity.
Job Description:
ISG is currently seeking experienced and motivated individuals for full-time and part-time Surveillance Investigator positions. The ideal candidate will possess a strong work ethic, be self-motivated, and excel in problem-solving while working as part of a team. Candidates must be able to work independently, demonstrate strong time management, and possess excellent communication skills. Flexibility in scheduling is essential, as hours may include early mornings, weekdays, weekends, and evenings.
Key Responsibilities:
Conducting Surveillance: Monitoring individuals or locations discreetly to gather evidence of behavior, activities, or events.
Gathering Evidence: Collecting photographic, video, or written documentation to support investigations.
Reporting Findings: Compiling detailed reports of surveillance activities, including observations and evidence collected.
Maintaining Confidentiality: Ensuring that all information and evidence are kept confidential and secure.
Adhering to Legal Standards: Following all applicable laws and regulations regarding surveillance and privacy.
Analyzing Information: Interpreting the data collected during surveillance to identify patterns or relevant findings.
Utilizing Technology: Employing various tools and technology for effective surveillance, such as cameras, GPS, and tracking software.
Managing Time Effectively: Balancing multiple investigations and prioritizing tasks to meet deadlines.
Remaining in Vehicle for Extended Periods: Staying in a vehicle for extended periods (up to 8 hours or longer) while monitoring subjects.
Traveling as Needed: Traveling up to 2 hours one way per case as necessary to reach surveillance locations.
Qualifications
Candidates must have the following qualifications:
Experience: Previous experience in insurance, worker's compensation, auto, liability, and mobile surveillance.
Technical Skills: Proficiency in using surveillance equipment, cameras, and software for video analysis and data management.
Analytical Skills: Strong ability to analyze data and evidence to draw conclusions and identify patterns.
Attention to Detail: Excellent observational skills and attention to detail to accurately report findings.
Communication Skills: Strong written and verbal communication skills for reporting and interacting with clients and colleagues.
Legal Knowledge: Understanding of relevant laws and regulations related to privacy, surveillance, and evidence collection.
Problem-Solving Skills: Ability to think critically and adapt to changing situations during investigations.
Ethics and Discretion: High ethical standards and the ability to handle sensitive information discreetly.
Willingness to Travel: Ability and willingness to travel as necessary for various cases.
Independence: Ability to work independently and successfully complete cases with little supervision.
We are hiring employees not subcontractors.
***MUST BE ELIGIBLE FOR PRIVATE INVESTIGATOR EMPLOYEE REGISTRATION***
Agency 106-3815
RN Field Clinical Care Coordinator - Springfield, Holyoke, Chicopee, MA and surrounding areas
Springfield, MA job
$5,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The RN Field Clinical Care Coordinator, you will be an essential element of an Integrated Care Model by relaying the pertinent information about the members' needs and advocating for the best possible care available, and ensuring they have the right services to meet their needs.
If you reside within the Springfield, Holyoke, Chicopee, MA market and surrounding areas, you will have the flexibility to work telecommute* as you take on some tough challenges.
This is a Field-based role. Expect to spend at least 50% of your time in the field visiting our members in their home. You'll need to be flexible, adaptable and, above all, patient in all types of situations.
Primary Responsibilities:
Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs
Assess, plan and implement care strategies that are individualized by patients and directed toward the most appropriate, lease restrictive level of care
Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services
Manage the care plan throughout the continuum of care as a single point of contact
Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: *************************
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Current and unrestricted independent licensure as a Registered Nurse for MA
2+ years of clinical experience
Intermediate level of proficiency with MS Office, including Word, Excel, and Outlook
Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Ability to travel in assigned regions to visit members in their homes and/or other settings, including community centers, hospitals or providers' offices
Access to reliable transportation & valid US driver's license
Preferred Qualifications:
Bachelor's or Master's Degree in Nursing
Certified Care Manager (CCM)
1+ years of community case management experience coordinating care for individuals with complex needs
Experience working in team-based care
Background in Managed Care
Ability to utilize an Electronic Medical Record or other electronic platforms
Bilingual-Spanish, Cantonese, Mandarin
Physical Requirements:
Ability to transition from office to field locations multiple times per day
Ability to navigate multiple locations/terrains to visit employees, members and/or providers
Ability to transport equipment to and from field locations needed for visits (ex. laptop, etc.)
Ability to remain stationary for long periods of time to complete computer or tablet work duties
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED
Auto-ApplyMaster's Level Clinician
Brockton, MA job
Lead Clinician
Rate: $27.00-$32.00/Hour (Full-Time/Salaried)
FLSA Status: Exempt
Dept/Div: Day and Residential
Supervised by: ADTC Program Director
General Statement of Duties: Provide service coordination by overseeing case management, clinical issues, and documentation for persons served within Adult Day Treatment Center. Provide clinical supervision to staff as needed.
Responsibilities:
1. Working within the Recovery Model, ensure that the needs and wishes of persons served by BAMSI are the primary goal and focus of service delivery within the Adult Day Treatment Center.
2. Provide the staff and persons served with a vision about the importance and inevitability of achieving goals through the recovery process and rehabilitation.
3. Ensure that a culture of quality is maintained by using evidence-based and other best practices within the services being provided.
4. Increase the level of involvement and decision-making by persons served in their treatment planning and in service delivery.
5. Enhance efforts to use peer support within the services being provided.
6. Facilitate screening, intake, assessment, and treatment planning for persons served within the program.
7. Maintain a caseload of members as assigned. Develop and review treatment planning documentation including, but not limited to, the Adult Comprehensive Assessment and Individualized Action Plan (IAP), in conjunction with the persons served treatment team.
8. Facilitate clinically appropriate admissions, transitions, and discharges.
9. Assist in the planning, design and implementation of individual and group treatment to persons served.
10. Anticipate issues of clinical risk and attend to crisis or emergency situations by intervening immediately with appropriate clinical treatment and/or supervision.
11. Provide clinical supervision to para-professional staff as needed.
12. Participate in multi-disciplinary team meetings as scheduled.
13. Represent the agency to external partners and interface with DMH, hospitals, crisis unit, external affiliated agencies, state and local officials, and other vendors related to services to consumers as needed.
14. Ensure that the day to day program operations are in compliance with regulations of Mass Health, DPH, CARF, and MBHP.
15. Assist Program Director in identifying training needs and assist in the development and presentation of training.
16. Supervise program operations in the absence of the Program Director.
17. Ensure compliance with regulations and health and safety standards. Execute duties to reflect reasonable safety standards.
18. Perform duties to reflect agency policies and procedures.
19. Maintain professional licensure and trainings in compliance with BAMSI and Medicaid standards/regulations.
20. Maintain a valid driver's license and own means of transportation for the purpose of attending external meetings, transporting persons served and shopping for program items as required.
21. Perform other related work duties as needed or as assigned by supervisor or designee.
Qualifications:
· Master's Degree in Mental Health Counseling, Psychology, Counseling Psychology, Social Work; licensed in Mental Health Counseling, Occupational Therapy, Rehabilitation Counseling or other related health field preferred.
· Three years of supervised clinical experience in a multidisciplinary team treatment setting, preferred. Familiarity with the principles of rehabilitation and recovery model. Two years experience must be post graduate.
· Maters level candidates must be independently licensed eligible (LMHC, LCSW or LICSW)
Malpractice liability insurance coverage, supervision, and training on topics of professional interest will be provided by BAMSI.
#BAMSI2
Auto-ApplyClient Management Specialist
Boston, MA job
Company:MercerDescription:
We are seeking a talented individual to join our Investments team at Mercer. This role will be based in Boston, New York or St. Louis. This is a hybrid role that has a requirement of working at least three days a week in the office.
Mercer is pleased to present an exciting opportunity to join our successful and rising Client Management Services team within our US Investments Client Office! In this position you will have the opportunity to work as part of a team that supports the day-to-day servicing of Mercer's US discretionary institutional client base.
We will count on you:
Work with client consultants, legal, compliance, and all the various operations teams to support a high level of execution for Mercer's delegated clients, consistent with the firm's policies and the client's objectives.
Act as single point of contact for field consultants and partner with internal and external teams to ensure necessary data is collected, documentation is stored, and information is disseminated to all stakeholders in a timely manner
Work with various operations teams to ensure that client-specific nuances are considered and actions are executed timely and in a risk-controlled environment
Showcase multi-faceted industry experience and skills in collaboration with various teams to support the delivery of all delegated services
Have an opportunity to build improvements as we scale for our future (processes, materials, communications, etc.
What you need to have:
Strong performance in leading a project, a team, or an initiative
A minimum of 5 years of relevant industry experience and interest
Exceptional organizational and project management skills
Attention to detail
Demonstrated ability to work in a fast-paced environment where adherence to procedures and controls is critical
Strong analytical and organizational skills; clear and effective communication, both written and oral; ability to multi-task
Ability to work well in a team-oriented environment, while maintaining ownership over individual responsibilities
A strong desire to learn multi-asset investing across various investment pool types and the investment industry
Strong analytical ability and technical competence
Proficiency in the Microsoft suite of applications, such as Microsoft Excel and Microsoft PowerPoint.
What makes you stand out:
Experience with asset management, banking operations or client consulting a plus
Self-motivation and a ‘can do' attitude
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $88,000 to $176,000.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Auto-ApplyAmplified Account Executive - Commercial Lines
Telamon Insurance and Financial Network job in Westwood, MA
Job Details WESTWOOD, MADescription
WHAT YOU WILL BE DOING: Providing rock star support to ensure that the client experience exceeds the satisfaction of each client and the standards of Amplified Insurance. You are responsible for driving new business revenue by identifying and attracting new clients who align with Amplified's value proposition. You will collaborate closely with our Marketing and Service teams to provide excellent service delivery. In addition to demonstrating your sales skills, you will also build and maintain relationships with clients by working with them ongoing and through the annual renewal process.
We are looking for our next rock star! Do you have what it takes to join our band? What we want you to bring every day:
A dedication to above and beyond customer service.
Respect and support for teammates, customers, and partner relationships.
The motivation for continuous improvement and the goal to be better than yesterday and be better tomorrow.
A solution-focused mindset that is rooted in empathy and honesty.
Qualifications
An individual with 1-5 years of sales experience, who can work effectively in a team environment, strives for continuous improvement, and preferably, holds a Bachelor's degree in a related field. Prior Property and Casualty industry experience is a plus!
Process Improvement Analyst III / Salesforce Product Manager Support
Boston, MA job
We have an exciting opportunity in the newly created role of Process Improvement Analyst III/Salesforce Product Manager Support that will focus primarily in supporting the Group instance of Salesforce! This unique role will apply PIA skills and practices but have alignment with the Agile train to support the system business owner in prioritizing and managing ongoing Salesforce development for Group - driving progress, efficiency & results to support the organization.
You are
Process oriented & operational effectiveness/efficiency mindset.
Well versed in analytical skills and can simultaneously maintain detail oriented & strategic views.
A team player with proven track record to foster and manage working relationships within a matrixed environment.
Proactive to problem-solving.
You will
Be a peer to other Process Improvement Analysts who approach their role with an operational efficiency and process/tech change readiness approach but has an initial specialized focus on supporting Product Manager type activities for the Group instance of Salesforce.
Support your leader, the system owner, and in collaboration with other Agile Train partners, in coordinating sizing, planning & prioritization, new feature & acceptance criteria creation, monitoring JiraAlign/development progress, UAT/Release business testing coordination and size/scope/timeline management.
Represent Distribution but take a Group-wide view with a focus on delivering the highest value development in business-aligned timeframes, effectively and efficiently, to support Group success overall.
You have
Bachelor's degree or related experience.
Solid experience working with end users and leadership to observe and/or gather and assess business needs, with demonstrated ability to translate needs effectively between Business Areas & and Agile/IT resources.
Solid project/task management ability and aptitude for quickly learning new technologies and processes.
Strength in dealing with ambiguity and change & agility in prioritizing multiple tasks, responding rapidly to changing priorities, working within tight deadlines in a fast-paced environment, with a positive outlook.
Strong influencing and communication skills.
Salesforce knowledge/experience (++ for certification).
Agile (SAFe or other Methodology) experience (++ for certification).
Location
This position is a Flex 2 category requiring 2 days a week in office if you are within a commutable distance of a Guardian office. Qualified internal applicants will be considered regardless of location.
Salary Range:
$67,450.00 - $110,815.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at ************************************************
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Auto-ApplyAuto Physical Damage Claim Trainee
West Bridgewater, MA job
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Claim
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$45,400.00 - $74,900.00
**Target Openings**
2
**What Is the Opportunity?**
This position is part of a formal training program to advance to a Auto claim representative position. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
**What Will You Do?**
+ Completes required training program which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel.
+ The on the job training includes practice and execution of the following core assignments:
+ Participates in on-going training sessions for the inside auto business.
+ Works closely with Unit Manager or mentor to promptly resolve assigned claim.
+ Customer Contacts/Experience:
+ Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, follows-through and meeting commitments to achieve optimal outcome on every file.
+ Coverage Analysis:
+ Reviews and analyzes coverage and applies policy conditions, provisions, exclusions and endorsements for Auto Damage only claims in assigned jurisdictions. Addresses proper application of any deductibles and verifies benefits available and coverage limits that will apply.
+ Investigation/Evaluation:
+ Investigates each claim to obtain relevant facts necessary to determine coverage, causation, extent of liability/establishment of negligence, damages, contribution potential and exposure with respect to the various coverages provided through prompt contact with appropriate parties (e.g.. policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, etc.) Takes recorded statements as necessary.
+ Recognizes and requests appropriate inspection type based on the details of the loss and coordinate the appraisal process. Maintains oversight of the repair process and ensures appropriate expense handling.
+ Refers claims beyond authority as appropriate based on exposure and established guidelines. Recognizes and forwards appropriate files to subject matter experts (i.e., Subrogation, SIU, Property, Adverse Subrogation, etc.).
+ Reserving:
+ Establishes timely and maintains appropriate claim and expense reserves. Manages file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner.
+ Negotiation/Resolution:
+ Determines settlement amounts based upon appraisal estimate, negotiates and conveys claim settlements within authority limits to insureds and claimants. As appropriate, writes denial letters, Reservation of Rights and other necessary correspondence to insureds and claimants.
+ May provide support to other parts of Auto Line of Business (e.g. Total Loss, Salvage, etc.) when needed.
+ Insurance License:
+ In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience.
+ Demonstrated ownership attitude and customer centric response to all assigned tasks - basic.
+ Ability to work in a high volume, fast paced environment managing multiple priorities - basic.
+ Attention to detail ensuring accuracy - basic.
+ Keyboard skills and Windows proficiency, including Excel and Word - Intermediate.
+ Verbal and written communication skills -Intermediate.
+ Analytical Thinking - Basic.
+ Judgment/Decision Making - Basic.
**What is a Must Have?**
+ High School Diploma or GED and one year of customer service experience OR Bachelor's Degree.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
Senior Loss Control Consultant
Boston, MA job
Senior Loss Control Consultant Job Description At Alexander & Schmidt, a Senior Loss Control Consultant performs inspections and prepares in-depth reports for insurance underwriting purposes. Insurance companies use the reports to properly insure a commercial building, or business operations, for a new policy or renewal of a current policy. Required Skills
A Minimum 10 years' experience with a major carrier or working as an independent contractor providing loss control services.
Extensive understanding of commercial property and casualty lines.
Property assessments will potentially include the necessity to determine adequacy of sprinkler systems based on occupancy, commodities and racking systems.
Inland Marine coverages will include builders risk, contractor's equipment, motor truck cargo, WLL and MOLL and other specialty coverage's.
Commercial General Liability will include Premises, Operations, Products and Completed Operations.
Workers Compensation assessments for regulatory compliance and workplace safety.
Loss analysis involving identification of trends, root cause and appropriate corrective action.
Specialty fields such as Environmental and Professional Liability
Risk Improvement services including training, consulting, hazard analysis and regulatory assessments will also be conducted.
Solid communication skills-including exceptional writing ability, organizational skills, and computer skills
Excellent Time management skills
Professional certifications CSP, OHST, ALCM and/or ARM are preferred, but not required.
Uploading completed reports, photos and diagrams through a special website or complete reports on web based systems
Travel within a reasonable territory, 50 mile radius
This work will be challenging and covers everything from contractors to real estate to retail to warehouse and distribution to manufacturing. High-quality, accurate loss control surveys guide the underwriter in the selection of profitable business, and assist the insured in controlling losses through the demonstrated value of the loss control services provided.
Associate, VOC Specialist
Wilmington, MA job
Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds. Ametros's team works closely with patients, insurers, employers, attorneys, brokers, medical providers, and Medicare to create a seamless experience for our clients. Our flagship product is revolutionizing the way funds from insurance claim settlements are administered after settlement. Ametros continues to innovate, bringing new solutions to the market with the goal of simplifying healthcare for our clients. We make managing medical funds safe, effortless, and cost effective for everyone.
The Voice of the Customer Specialist is primarily responsible for handling escalated member concerns and complaints in a timely and professional manner, ensuring a positive outcome. This role involves researching and resolving escalated member interactions, complex issues, and/or complaints. The ideal candidate should have knowledge of medical and behavioral health. Additionally, the VoC Specialist must be skilled in managing member relationships to enhance loyalty and satisfaction.
Key responsibilities for the role:
Resolve member complaints and escalated issues, ensuring a satisfactory outcome.
Document and track escalated issues, maintaining clear and comprehensive records from initiation to resolution.
Manage casework queues in Customer Relationship Management tool (Microsoft Dynamics).
Research account history, notes, treatment plans and settlement documents to identify escalation root cause and devise positive outcomes.
Consult with various departments including Claims, Rx and Sales to gather information and coordinate efforts in devising effective solutions.
Manage inbound call volume.
Outreach to providers, pharmacies, and members to obtain additional information as needed.
Develop and implement strategies to reduce the volume of escalated issues by identifying drivers, patterns, and trends.
Demonstrate proficiency in problem-solving and thinking critically when it comes to resolving member complaints.
Communicate effectively with members, internal teams, and management.
Ability to explain coverage determinations.
Identify and recommend ways in which our Member Care team can further build connections through empowerment and ownership.
Ensure familiarity with the most up-to-date policies and procedures and recognize potential additions or modifications as needed.
Share opportunities for learning and development on member issues and potential improvements based on trend analysis with management and other team members.
Key skills/experience qualifications for the role:
3+ years' experience in an inbound/outbound call center environment, with a focus on complex or escalated call management.
High school diploma or GED required.
Passion for helping other people and finding the best possible resolutions for members.
Excellent written and verbal communication skills.
Experience working in Microsoft Office and CRM Systems, including Microsoft Dynamics or Salesforce.
Ability to actively listen to members and think critically to identify solutions.
History of success in tracking and managing multiple escalations, with providing follow up to members in a timely manner.
Ability to work in a fast-paced and quickly evolving office environment.
Healthcare experience with knowledge of claims processing is a plus.
The estimated salary range for this position is $24.00 to $26.00/hr. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
#LI-BB1
Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
Auto-ApplyRisk Management Client Service Intern, Commercial Lines - Wakefield, MA
Wakefield, MA job
Job DescriptionAbout Us World Insurance Associates is a unique insurance and professional services organization offering top products and services from major providers, combined with attentive service from local agents. We are one of the fastest-growing insurance brokers in the top 20 in the U.S. and we offer you the opportunity to develop your skills in a rapidly expanding organization. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.
Position Summary
The WORLD Internship Program is a 10-week program aimed to develop a bench of talented professionals who will be able to join us after college graduation. As a Summer Intern, you will gain an understanding of the Insurance Industry and the distribution models for Insurance Products. The program will provide you with a broad understanding of the insurance brokerage cycle from identifying and properly marketing risks, building a service timeline, implementing service requests, and working through a renewal. You will be placed in our Commercial Lines department for the duration of the summer:
Primary Responsibilities
You will work alongside our team and help drive the timely and accurate completion of assigned tasks:
Processing renewal of ID cards and policy change requests
Carrier document attachments and Certificates of Insurance
Shadowing client calls and Client Advisor or Carrier visits
Data management work
Additional tasks that could be beneficial to the intern
You will support the development of positive relationships with clients and teammates by providing high levels of advocacy, excellent service, and professional communication.
Key components of the program include In addition to the work, you do with your manager daily, you'll have the opportunity to participate in programs and events over the 10 weeks.
Intern Orientation and Closing Presentation at Iselin, New Jersey headquarters
Speaker Presentations, Town Halls, Monthly webinars by Executive Leadership
Learning from our CEO and COO about World's business strategy, operating model, and key priorities
Self-paced online program provided by the Council for Insurance Agents and Brokers
Fun networking, volunteer, and social events
Developmental workshops
Qualifications
Must be enrolled in a business program at an accredited university or college and graduating in May 2027 or December 2026. (Graduates and students enrolled in Insurance and Risk Management programs strongly preferred)
Must be willing to work onsite, M-F between 9 a.m. and 5 p.m. (we do not offer remote internships)
Prior customer support experience preferred.
Possess strong organization / administrative and computing skills, including Microsoft Office (Word, Excel and Power Point)
Able to work independently and enjoy a high degree of interaction with team members. Self-motivated and driven.
Maintain a sense of urgency and ability to work with and meet deadlines.
Demonstrate effective written and verbal communication, including the ability to actively listen, and problem solve with minimal assistance.
The ability to multitask, prioritize, work independently, and use discretion surrounding sensitive information.
Ability to maintain a professional demeanor and positive attitude.
What You'll Gain:
You will have the opportunity to learn how World helps clients improve financial performance while protecting them from risk exposure.
You will have the opportunity to build a foundation for a solid career in a stable industry with a rapidly growing team.
You will develop valuable skills and build a network that will help you launch a successful career.
You will build valuable skills in creating and presenting business proposals, understanding risk management, and developing time management strategies.
Compensation
The compensation for this internship is $23/hr.
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
To Executive Search Firms and Staffing Agencies:
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World's property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World's Human Resources Talent Department.
#LI-KM1
Powered by JazzHR
ip9mKtN3iL
Associate Service Center Representative
Boston, MA job
Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence. Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step.
At Safety Insurance, we don't just offer jobs - we offer careers that are challenging, fulfilling, and designed to grow with you.
Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That's why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek. Conveniently located in the heart of Boston's financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.
Safety's benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:
* 3 weeks accrued paid time off + 11 paid holidays per year
* Health insurance (medical, dental, vision)
* Annual 401(k) Employer Contribution (up to 8% of your base salary)
* 100% tuition reimbursement
* Free on-site fitness center
* Complimentary coffee and breakfast service
* Hybrid work schedules
* Working Advantage Discount Program
* Employee Assistance Program
* …and much more!
Join Safety Insurance and discover a career that's built to support your success - both personally and professionally.
About The Position:
The Safety Service Center works with, and supports the business needs of, a select group of our independent agency partners. Service Center staff are experts of Safety's Personal Lines products and work on behalf of our agents to provide customers with a positive service experience.
Tasks include: Speaking directly with insureds, dealers, banks, and other interested parties via phone, email, or other methods of communication. Educating insureds on coverages and advising what limits will best fit their individual needs or notifying of gaps in coverage. Reviewing policies for best pricing with the goal of policy and customer retention.
The successful candidate for this position is a critical thinker that possesses excellent customer service, communication, and problem-solving skills, is detail oriented, and can work both independently and as a part of a team. Time management and organization skills are necessary to manage priorities in a fast-paced environment.
This role is responsible for responding to inquiries and resolving issues from insureds, agents, banks, etc., in accordance with Company policies and procedures within their authority regarding policy guidelines, billing, claims, and basic underwriting from policyholders. Resolves all other inquiries through transfer or interaction with other Safety departments.
Responsibilities:
* Handle incoming calls, emails, and other inquiries, from our Service Center assigned agency customers, banks, dealers, etc.
* Interact with other Safety departments as needed to provide customers with most efficient and effective service possible with a goal of one call resolution
* Assess customer needs to advise on appropriate coverages and endorsements
* Process policy changes and answer customer inquiries within established timeframes and SLAs.
* Perform other activities as required and easily adapts to new or changing processes and priorities.
Qualifications
Qualifications:
* Bachelor's Degree required
* Superior customer service skills required
* MA, NH, and ME Producer P&C License must be obtained within 6 months of hire date
2026 Guardian Summer Intern, Artificial Intelligence Business Analyst
Boston, MA job
2026 Guardian Summer Intern, AI Business Analyst
Our 2026 Internship Program is a paid 10-week learning experience where you will be immersed in the daily environment of a thriving global financial services company. You will gain invaluable industry and organizational knowledge through daily business interactions and job assignments, in addition to engaging in projects that directly affect our business, interact with senior leaders in conversational settings, and network with employees and interns across our offices. This 10-week internship provides you with realistic experiences and information of what it is like to work at Guardian.
Internship Dates:
The internship program will run from Thursday, May 28, 2026 - Friday, August 7, 2026.
We review applications on a rolling basis, and we encourage you to apply as soon as you are ready. The application window will close on Friday, November 14, 2025, at 11:59PM ET or when role(s) have been filled, whichever comes first.
You are:
A rising senior (graduation date of May 2027) who is fueled by collaboration, able to listen and make quick decisions and thrive in a goal-oriented environment.
Location (housing is not provided):
Boston, MA
You have:
A basic understanding of AI
A major in a technology related discipline (AI, ML, Comp science related course)
A strong analytics background
You will:
Have the opportunity to learn how technology supports Guardian's Group Benefits customer service
Have the opportunity to learn and quantify Broker Plan holder interactions in Group Benefits via our digital assistant
Have the opportunity to analyze and report on Generative AI based solutions in Group Benefits customer service
Have the opportunity to work and learn from supportive leaders, mentors and team members across the organization who will help coach you as you develop your professional career
Learn about Guardian's purpose, values, how we work, and our suite of product and service offerings
Build a network of colleagues and have a sense of community with other interns and other parts of the business
Think broadly and ask questions about data, facts and other information
Be a self-starter - someone who enjoys “rolling up their sleeves and getting things done”, has high energy, strong work ethic, displays the ability to work independently, and is creative
We offer:
Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way
Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent
Employee Resource Groups that advocate for inclusion and diversity in all that we do
Social responsibility in all aspects of our work- we volunteer within our local communities, create educational alliances with colleges, and drive a variety of initiatives in sustainability
Eligibility:
Applicants must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization. F-1 visa holders with Optional Practical Training (OPT) who will require H-1B status, TNs, or current H-1B visa holders will not be considered. H1-B and green card sponsorship are not available for this position.
You must be available for the full program dates of the internship program.
If you have any questions regarding the application process, please feel free to email Guardian_***************.
Salary Range:
$20-$35 per hour
Salary Range:
$20.00 - $35.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at ************************************************
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Auto-ApplyCramer Future Opportunities
Norwood, MA job
Job Description
Are you interested in joining the team at Cramer?
While we may not have any open positions, we are always looking to connect and establish relationships with local candidates who are interested in joining our Cramer community.
If you are interested in a career at Cramer, please upload your resume. If we have a job opening that we feel aligns to your skillset, we will reach out.
What types of opportunities can we offer?
Account Services
Business Development
Marketing
Event Production
Creative Direction
Brand Strategy
Content Writing/Copywriting
Project Management
Operations
Video Production
Technical Direction
Warehouse Assistant/Broadcast Technician
In the meantime, keep up with us on LinkedIn and Instagram
Benefits
Cramer's Hiring Philosophy
We believe that different perspectives and backgrounds make us better as a company and as people. Our goal is to create a diverse, collaborative, growth focused culture. That means seeking out, hiring, and developing talented people who bring their authentic selves to work every day. As an equal opportunity employer, we prohibit discrimination and harassment of any kind based on race, color, gender identity, sex, religion, sexual orientation, national origin, disability, pregnancy, age or any other status.
We encourage you to apply and show us who you are and what you can do!
IT Team Manager - Application Development
Quincy, MA job
At Arbella, people are our priority. We know that the only thing more important than attracting the best is retaining the best. That's why many of our employees have been with us for more than eleven years, and some since the very beginning. We provide a collaborative work environment, flexible work arrangements and exceptional benefits packages. It's no wonder our employees have voted Arbella one of Boston Business Journal's “Best Places to Work” every year since 2009!
Other perks include:
• On-site gym, fitness classes, one-on-one personal training, Zen Den
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition Assistance and Student Debt Programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and
Inclusion Council, and more
• A company committed to helping others: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development
programs
• Colleagues who genuinely care about each other
We're committed to building a workplace that's diverse, inclusive, and equitable for everyone. When you work at Arbella, you work at a company and in an industry that prioritizes service and the community. We've created an inspiring and engaging culture that enables each employee to achieve success and make a meaningful impact.
The IT Team Manager is responsible for the development, enhancement, support and documentation of PL Applications and all related processes in support of MA Personal Lines business areas.
They must exhibit strong organization and communications skills, be highly collaborative, and can work cross-functionally to ensure that they meet the needs of their assigned business portfolios while ensuring quality standards and adherence to Arbella's secure SDLC. They must have the ability to quickly assess situations, troubleshoot problems, make decisions, and follow
through to resolution working with various groups to evolve best practices over time.
To be considered for an IT Team Manager position, the candidate must have demonstrated leadership capabilities to lead and engage a high performing team. This candidate must be technically proficient in one or more Information Systems' disciplines, or have relevant business experience or knowledge combined with a strong technical acumen. The Team Manager should have a proven track record of executing on small-to-large application software initiatives, or similar complex projects requiring collaboration across technical and business teams, building strong business relationships, and the ability to coach and develop others.
This position reports to the PL IT Manager, this candidate will work with the following:
• PLIS (Mainframe/IMS/DC with MFS/COBOL UI / IMS Database)
• COGEN (Mainframe/Gupta SQL UI/CICS COBOLUI/DB2)
• Arbella Connect (J2EE/JSP UI/ Agency Portal/ Insbridge/ Pega PRPC/ Oracle DB on Linux)
Key Responsibilities
• Partnering with IT Management and respective Business leaders, is responsible for the development and delivery of enhancements and defect resolutions in support of their business portfolios.
• Operational management of an IT team of employees consisting of Developers and Business Analysts.
• Sets short term goals and objectives for their area of responsibility, and assigns tasks to individuals with clear expectations for delivery
• Plans, organizes and controls the work for their team, ensuring they are aligned with priorities and expectations set with their business partners.
• Manage a single project of moderate scope and complexity, a portion of a large project, or multiple smaller software releases simultaneously.
• Directly manages employees and contributes to IT Talent Strategy including interviews/recruiting, performance
• management, coaching & development
• A strong focus on Diversity & Inclusion is necessary.
Requirements:
• 5+ years of experience in a lead or supervisory role preferred, having participated in delivery of system development projects via SDLC.
• Minimum 8 years' experience as an Information Technology professional with exposure to any or several of the following: Mainframe Technologies (COBOL/IMS/DB2), Portal and Web Applications/Technologies, Distributed systems (HTML/JavaScript/Java/XML/Spring Boot/ETL/SQL/Cloud hosting), DevOps, Business/Systems Analysis, Quality Assurance.
• Working understanding of System Development Life Cycle and QA
• Strong understanding of project management principles and a working knowledge of Agile Methodologies including Scrum is a plus.
• Technical acumen and the ability to quickly ramp up to an understanding of technologies and tools required to support business portfolios.
• Strong relationship management, strategy development, project management, problem solving and change management skills.
• High degree of self-motivation and organization, able to work independently with minimal supervision.
• Ability to facilitate and lead meetings with IT and business teams.
• Strong organization skills and a process improvement mindset.
• Strong problem-solving and decision-making skills.
• Strong written and verbal communication skills.
• Bachelor's degree in information systems, computer science or a related field desired.
Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $102,000 - $125,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.
#LI-MG1
Auto-ApplyHead of Sales Compensation, Group Benefits
Boston, MA job
The Head of Sales Compensation is responsible for the strategic oversight, administration, and management of all sales compensation programs, policies and processes for Group Benefits brokers and distribution personnel.
Reporting to the Head of Distribution Compensation and Planning, this leader will ensure that incentive programs drive performance, align with company objectives, and attract, motivate, and retain top sales talent. They will ensure compensation programs are administered with accuracy, timeliness and efficiency with proper documentation and audit controls in place.
This leader will have the expertise to combine strategic, analytical, big picture thinking to drive detailed, operational excellence. Collaborating closely with executive leadership, HR, legal, finance, and distribution operations, the Head of Sales Compensation will provide expertise in compensation reporting, audit, communication, issue resolution, process improvement and policy governance.
Successful candidate will be data-driven, have a proven track record of strategically scaling operational processes, possess a broad understanding of sales incentive plans and broker commissions, preferably within the Group Benefits industry. This person must be a hands-on leader that embraces and drives change to foster a culture of high productivity and efficiency across the distribution compensation team. For the right candidate, this role will offer great visibility and opportunities for future career progression.
You Will:
Lead and manage the implementation of comprehensive distribution compensation plans that align with organizational goals and drive high performance.
Facilitate sales compensation discussions with business partners and executive stakeholders to help reach consensus, develop POVs, inform policies, influence decision making and ensure incentive programs remain competitive and effective.
Effectively monitor, analyze, and report on compensation payments, issues and program effectiveness, using data-driven insights to recommend adjustments as needed.
Oversee administration and communication of all compensation policies, guidelines and frameworks, ensuring compliance with legal and regulatory requirements.
Set priorities for the team and optimizes resources to align with business objectives and strategic efforts.
Lead development of scalable and sustainable business tools to enhance compensation administration efforts.
Collaborate with operations, HR, product, sales, legal, and finance teams to ensure seamless plan rollouts, accurate payments, and ongoing education for sales and client management teams.
Participate in regular market analysis and industry benchmarking studies to ensure compensation offerings are externally competitive and internally equitable.
Develop and implement policies, governance frameworks and audit processes to maintain integrity and transparency in all compensation practices and outcomes.
Build and maintain strong partnerships proactively across Group Benefits Distribution leadership including sales, operations, finance, and legal by fostering open dialogue, effective collaboration and providing solutions to issues in real time in alignment with Group compensation policies and administration.
Track and memorialize key compensation decisions by maintaining proper documentation in partnership with compensation strategy team regarding policies, exceptions, agreements, rules and decisions and ensure compliance at all levels.
Support the Head of Group Benefits Distribution Compensation & Planning on specific projects and ad-hoc activities as required.
You Have:Essential Skills:
Strategic Thinking: Ability to translate business objectives into effective compensation strategies and processes that drive results and efficiency.
Analytical Acumen: Advanced skills in data analysis, modeling, and interpreting complex metrics to inform decision-making.
Communication: Exceptional written, verbal communication abilities to present complex concepts and influence stakeholders
Influence: Ability to cast a broad span of influence within and beyond their own area of responsibility.
Cross-Functional Collaboration: Proven capability to partner with diverse teams and align interests across a matrixed organization.
Self-starter: Ability to partner across all business levels to recommend and implement solutions.
Change Management: Expertise in leading organizational change initiatives related to compensation program design and rollout.
Qualifications & Experience:
Bachelor's degree and 10+ years of experience in sales compensation, broker commissions, sales incentives, or related fields, with at least 5 years in a functional leadership role. Relevant Group Benefits/Insurance industry experience preferred.
Deep expertise in overseeing commissions/incentives administration with proven track record of leading large payouts across multiple complex programs with accuracy and timeliness.
Deep knowledge of sales compensation programs, drivers, and performance metrics.
Demonstrated ability to lead timely issue resolutions, through escalation, cross-functional collaboration and proactive communication.
Strategic mindset with the ability to translate business needs into real-time solutions.
Advanced Excel analysis skills with strong presentation/ PowerPoint skills with the ability to build audience-specific presentations and present them in a clear, concise and effective way to stakeholders and senior leadership. Experience using compensation platforms using Varicent, Xactly or other similar technology.
Ability to manage conflicting priorities and drive initiatives in a fast-paced, cross-functional, matrix environment. Ability to adjust on the fly to new demands and act with a sense of urgency.
Self-starter with the ability to partner across business levels to recommend and deliver solutions. Must possess a “can do” attitude.
Strong project management and planning skills including the ability to lead, plan, organize and resource complex assignments.
Proven ability to adapt to and lead through change quickly and easily and operate effectively through ambiguity.
Location and Work Arrangement:
The work arrangement for this position will be hybrid (3+ days per week in a local Guardian Office).
Preferred locations include: Atlanta, GA; Bethlehem, PA; Boston, MA; Chicago, IL; Holmdel, NJ; New York, NY; Plano, TX; and Stamford, CT.
Salary Range:
$107,920.00 - $177,295.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at ************************************************
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Auto-Apply