Medical Records Technician jobs at Telecare - 67 jobs

"They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from Telecare What You Will Do to Change Lives The Reimbursement Specialist is responsible for all billing and collection activities for assigned fee for service/third party facilities, including Medicare and Medi-Cal/Medicaid, counties, commercial insurance and members served. Keeps up to date on all applicable CPT and other coding changes, fee for service and/or contract billing rates and communicates those changes to all affected parties at Telecare. There may be some travel to locations where Telecare does business or plans to do business. Shifts Available: Full-Time-Remote position | AM | Shifts: 8:30 AM - 5:00 PM | Days: Monday - Friday Expected starting wage range is $27.85 - $29. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements. What You Bring to the Table (Must Have) * Five (5) years of prior medical billing experience or two (2) years of college and one (1) year of healthcare experience. * Extensive knowledge of Medicare, Medi-Cal/Medicaid and commercial insurances * A high level of PC literacy, especially in Excel and Word * The ability to operate independently, utilizing past extensive reimbursement experience and judgment * This position requires the demonstrated capacity to work with sophisticated automated billing systems * Applicant must be fingerprinted and receive clearance from the Department of Justice and The Office of inspector General * Must be at least 18 years of age * All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver's license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply. What's In It For You* * Paid Time Off and Sick Leave: For Full-Time Employees * Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift) * Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship * Online University Tuition Discount and Company Scholarships * Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan * For more information visit: ************************************* Join Our Compassionate Team Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. EOE AA M/F/V/Disability * May vary by location and position type Full Job Description will be provided if selected for an interview. If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.

Scion Staffing has been engaged to conduct a search for multiple Remote Inpatient Facility Medical Coder positions for a healthcare services partner. This is a fully remote direct hire position supporting U.S.-based healthcare systems. POSITION OVERVIEW: This role supports inpatient coding operations for a mission-driven healthcare services organization focused on improving access, quality, and efficiency in patient care. The Inpatient Facility Medical Coder will review clinical documentation, apply appropriate coding guidelines, and ensure accurate reimbursement outcomes. This position offers the opportunity to collaborate with multidisciplinary teams in a supportive, remote-first environment. PERKS: Hourly pay range of $35-$40 per hour, based on experience and credentials Comprehensive medical, dental, and vision insurance options Fully remote role with flexible scheduling to support work-life balance Inclusive and collaborative culture that values diverse perspectives Paid time off, holidays, and access to ongoing professional development RESPONSIBILITIES: Review inpatient medical records to accurately assign diagnoses and procedures in accordance with established coding guidelines Determine principal diagnoses and procedures and support appropriate DRG assignment Ensure coding accuracy, quality, and timeliness while meeting productivity expectations Utilize internal systems and tools to enter and manage coding data during scheduled work hours Collaborate with physicians and internal teams to clarify documentation as needed Participate in team meetings, training sessions, and continuous improvement initiatives QUALIFICATIONS: Active inpatient facility coding credentials (e.g., CCS, CIC, or equivalent) Demonstrated knowledge of inpatient coding guidelines, DRG assignment, and medical record review Ability to work independently in a remote environment while maintaining strong communication and collaboration Commitment to accuracy, integrity, and continuous learning Comfortable using technology and electronic health record systems COMPENSATION AND BENEFITS: This position offers a competitive hourly compensation range of $35-$40 per hour, commensurate with experience and credentials. Benefits include medical, dental, and vision coverage, paid time off, and paid holidays. The organization is committed to employee well-being through flexible remote work arrangements, professional development support, and an inclusive, respectful workplace culture. ABOUT OUR SEARCH FIRM: Scion Staffing is a national award-winning staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals with amazing career opportunities. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire recruiting, interim leadership placement, and temporary professional staffing. We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times . Additional information about our firm can also be found online. Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.

Hiring a REMOTE Certified Medical Coder that lives in Arizona! Schedule: M-F 8-5 PM MST Pay Range: Between $25-$29/hr depending on experience & qualfiications Day to day: Expertly assign and sequence diagnostic/procedural codes (ICD-10, CPT, etc.) per payer regulations and industry standards. Conduct thorough reviews of claims, configurations, and patient charts to verify the accuracy and compliance of billable services. Drive best practices, coding recommendations, and policy setting within the Revenue Cycle Management (RCM) department. Recommend and implement strategic protocols for coding modifications to maximize revenue and minimize denials. Provide targeted training and support to RCM team members and clinical practitioners on appropriate billing and coding requirements. Collaborate with Compliance and Contracting teams to ensure organizational adherence to coding standards. Maintain a flexible, compassionate, and professional approach while supporting team goals. Must Have Qualifications: CPC Certification Experience with NextGen Benefits: - In order to be eligible for health benefits, you must be employed for 30 days and must average 30 hours per week over your first four weeks on assignment. If you become eligible and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s). 401(k) Retirement Plan (After 6+ months of service, during a 401K enrollment period) Medical, dental and vision plans with The American Worker, as well as three Major Medical Plan options! Prescription Programs Short Term Disability Insurance Term Life Insurance Plan

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Medical Office Coordinator _________________________________________ NOTE- THIS IS 100% ONSITE ROLE & ONLY W2 CANDIDATES/NO C2C/1099 *** Candidate must be authorized to work in USA without requiring sponsorship *** Position Title - Medical Office Coordinator (Job ID - 3163825) Location: Redwood City CA 94065 Duration: 6 months contract w/ possibility of extension __________________________________________________________ Must-Haves: Candidates must have recent, hands-on prior authorization experience in a specialty clinic setting (orthopedics, oncology, imaging, ENT, or other surgical specialties), with daily use of Epic/APeX for authorization work queues, referrals, and scheduling. Experience must include high-volume authorization processing, insurance follow-up, and coordination with providers and payers. Candidates should also have front and back office clinic experience, be comfortable in fast-paced environments, and demonstrate strong communication and organization skills. _____________________________________________________ Bhupesh Khurana Lead Technical Recruiter Email - ***************************** Company Overview: Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Medical Office Coordinator __________________________________________________ NOTE- THIS IS 100% ONSITE ROLE & ONLY W2 CANDIDATES/NO C2C/1099 *** Candidate must be authorized to work in USA without requiring sponsorship *** Position: Medical Office Coordinator (Job Id - # 3165731) Location: San Francisco CA 94158 Duration: 3 Months + Strong Possibility of Extension ______________________________________________________ REQUIRED QUALIFICATIONS: High school graduate or equivalent with 4 years of related experience; or college degree and 6 months of related experience; or equivalent combination of education and experience Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents Demonstrated administrative/office coordination skills Demonstrated knowledge of medical practice terminology Basic math skills Ability to deal sensitively and effectively with patients Excellent organizational and problem-solving skills Successfully passes fingerprinting protocol and is approved to be a cash collector Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems Ability to analyze situations, prioritizes tasks, and develops solutions and make recommendations Ability to work with minimal supervision Ability to use good judgment and work independently at times under the pressure of deadlines Excellent customer service and communication/interpersonal skills, both over the telephone and directly Proven ability to deal with a wide variety of individuals Within 6 months of start date, based upon completion of training, the Supervisor completes the proficiency checklist with the employee. This includes the following areas if applicable Referrals (Incoming referral entry) and handling all referral WQs Pend orders Pend smart sets Schedule surgeries Work applicable work queues Messaging (CRM) if applicable 2nd calls in CRM if applicable Telephone encounters My open encounter Staff message New message Route Patient advice request to providers (My Chart) Patient Schedule (My Chart) Letters Pools Patient look up Check in process Check out process Comment field Quick note Scanning PREFERRED QUALIFICATIONS: SFDPH Eligibility Basics certification Bi-lingual or multi-lingual capability (Spanish) strongly preferred Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medial record data abstraction, or patient financial services Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three Prior experience with EPIC Knowledge of community-based HIV service agencies and HIV specific assistance programs Work experience of providing services to HIV+ individuals in a clinic-based setting ________________________________________________ Bhupesh Khurana Lead Technical Recruiter Email - ***************************** Company Overview: Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws

Are you a self-starter with excellent attention to detail and organizational management skills that are adaptable to customer-driven priorities? Are you focused and would you like to make a difference in an injured worker's life? Would you like to work in a professional organization that values intelligence, integrity, and initiative? As a member of the Central Intake Unit team, you will be part of a collegial team that provides cross-departmental support to clinical workers' compensation medical case managers and occupational medicine review physicians. As a **Medical Records Technician I (MRT),** you are responsible for collecting case reports and letters and organizing them in a proprietary electronic case management system. You will also be tasked with updating case notes and logging first reports of injury, all while utilizing and refining your keen organizational skills. This is a tremendous opportunity to contribute and gain lifelong abilities. Responsibilities + Print, organize, scan, and attach medical files in an electronic case management system + Review, organize, and attach incoming e-faxes + Update clinical arrays and case notes + Enter the first reports of injury + Format and attach letters and physician reviews + Monitor case status changes + Review pharmacy and billing records and create summary reports + Communicate with medical providers' offices via fax, mail, and phone + Answer incoming calls to a workers' compensation Customer Careline Qualifications + GED or High School diploma + 2+ years of experience in the healthcare industry, medical records, or healthcare-related customer service/call center field + U.S. Citizenship + The ability to pass a preliminary credit and background check + The ability to obtain and maintain a Federal security clearance + Responsible for having reliable High-Speed Cable or Fiber Optic Internet service and an Internet Router in an established home office + Proficiency in Microsoft Office Suite + Strong verbal and written communication skills + Ability to identify medical terminology and documents + Ability to work independently, multitask, and adjust priorities + Ability to work well in a team environment, with a moderate degree of supervision, to handle a heavy workload, to prioritize work for self, and to meet assigned deadlines. For a career path that is both challenging and rewarding, join Sedgwick Government Solution's talented team. Taking care of people is at the heart of everything we do. Our clients depend on our talented colleagues to take care of their most valuable assets-their employees and their customers. At Sedgwick Government Solutions, caring counts . Join our team of creative and caring people of all backgrounds and help us make a difference in the lives of others. Sedgwick Government Solutions provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors, including but not limited to skill set, level of experience, and cost of a specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($26.00 hourly). A comprehensive benefits package is offered, including, but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. **To be considered for this position, please submit a resume and complete the application.** _The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required._ Important Information Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire. Search Firm Representatives Please be advised that Sedgwick Government Solutions (Government Solutions) is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to Government Solutions. All resumes submitted by search firms to any employee at Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Government Solutions and no fee will be paid in the event that person is hired by Government Solutions. Government Solutions strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact Government Solutions regarding accommodations. **_Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer_** All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person's relatives, friends or associates. Sedgwick Government Solutions abides by the requirements of 41 CFR 60-741.5(a) (******************************************************************** . This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities. Sedgwick Government Solutions abides by the requirements of 41 CFR 60-300.5(a) (***************************************************************** . This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans. **About Sedgwick Government Solutions** Sedgwick Government Solutions is a trusted partner for federal agencies across the U.S., helping them confidently manage risk and claims. With decades of experience and deep regulatory expertise, we keep agencies compliant while improving their workforces' health and productivity. Backed by the most advanced technology, our tailored solutions help agencies navigate the complexities of federal risk and claims management. Sedgwick Government Solutions (************************************

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life! Fast-paced, and professional environment; Fulfilling, challenging, and rewarding; Great team environment; Paid Holidays, Accrued Paid Time Off; Great Medical Benefits Package; Wellness Program; Competitive Salary with 401k with Profit Sharing; $11.00-$14.00 per hour depending on experience and education As the Medical Development Clerk you work closely with the attorneys, legal assistants and other staff to assist in developing client cases by requesting and obtaining updated medical records from FT Mon-Fri no nights or weekends! Must reside in Texas. medical providers. In this role you will: Contact medical providers and request information and updated medical records Accept queue calls from providers and Social Security Administration (SSA) Systematically follow-up with providers on all past due outstanding records requests Call providers on any urgent records requests to get them expedited Review, approve, or deny invoices for medical records Submit medical records to Office of Disability Adjudication and Review (ODAR) Maintain excellent customer service skills in all working relationships Maintain client confidentiality at all times Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately To be successful in this role you will need: High School Diploma; Some college, technical school or combination related experience and/or training Customer service experience Minimum 45 WPM typing speed Social Security Disability Law or other disability or medical background strongly preferred Excellent telephone, communication, and active listening skills Ability to work well with others as a team Has professional manner and high energy level, exhibits a positive attitude Multi-tasking skills and the ability to work well under pressure Reliability and dependability Problem analysis and problem-solving The ability to maintain client confidentiality at all times Spanish speaker a plus Work from Home experience preferred Minimum Requirements for a Remote Home Office: Computer with up-to-date operating system WINDOWS11 (No Chromebooks, Macs, Tablets, IPADS) RAM: 4GB/8GB Preferred/Hard Drive: 128GB Antivirus Protection Camera - internal to computer or external Fast internet connection 50MBPS Download/10MBPS Upload Minimum Wired Ethernet cable Internet connection in your home office Land line telephone or good cell phone signal in home office Quiet, private home office with no distractions during business hours Reside in Texas

We are looking for a detail-oriented Medical Records Technician to join our team on a contract basis in Shelton, Washington. In this role, you will be responsible for maintaining accurate patient records and supporting compliance efforts within a healthcare environment This position offers an excellent opportunity to utilize your organizational skills and medical records expertise while working collaboratively with healthcare professionals. Responsibilities: - Organize and maintain patient medical records, ensuring all information is accurate and complete. - Retrieve and upload records from various sources, including hospitals and clinics, into patient files. - Review documentation from healthcare staff, clean up notes, and update charts with required information. - Conduct audits to verify compliance and ensure patient charts are up-to-date. - Prepare medical records for referrals, pharmacy requests, or patient history documentation. - Verify insurance information and collect basic referral details for new patients. - Perform census reporting and compliance checks, including daily audits. - Manage chart documentation using online reporting systems and tools like Smartsheet. - Scan and upload necessary patient documents, ensuring confidentiality and adherence to HIPAA regulations. - Communicate effectively with doctors, nurses, case managers, and administrative staff to support record-keeping processes Requirements - At least 1 year of experience in medical records or a related field. - Knowledge of electronic medical record (EMR) systems and compliance standards. - Familiarity with medical terminology and HIPAA guidelines is preferred. - Proficiency in Office applications, including Word and Excel. - Ability to work with paper and electronic records in a healthcare setting. - Strong organizational and auditing skills to ensure accuracy and compliance. - Excellent communication skills to collaborate with healthcare professionals and administrative teams. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Currently recruiting a Medical Records Technician in Eloy, AZ to coordinate complex clinical operations at a facility that houses individuals detained by Immigration and Customs Enforcement. MRT s perform daily checks within the eHR and address any outstanding items with the appropriate staff member. The role of the MRT is integral to the overall function of the clinic and patient care, ensuring accuracy and timeliness of available information for providers while also monitoring ongoing tasks for completeness. Through the eHR system, the MRT will schedule appointments as requested, perform data entry and running of data reports from the system. The MRT must always maintain confidentiality and security of the eHR. IHSC is a dynamic environment requiring flexibility by the MRT due to shifting priorities to meet mission needs on a daily basis. DUTIES OF THE MEDICAL RECORDS TECHNICIAN: Prepares, updates, and maintains a medical record for each patient ensuring accuracy of information. Maintains appointment system for patients and clinical staff where applicable. Tracks compliance with internally scheduled patient appointments, making timely reminder notices to IHSC staff prior to each appointment where applicable. Files/scans laboratory, radiology, and other reports in appropriate sections of the electronic medical record within prescribed timeline. Routes clinical reports to appropriate clinic staff within prescribed timeline. Archives clinical information from the medical record within prescribed timeline in accordance with established IHSC policy and procedures. Reviews all documentation for completeness and routes incomplete documents to the appropriate provider for correction prior to placing/scanning in the medical records. Uses multiple systems to process a variety of narrative and tabular material (e.G., correspondence, tabular data, reports, etc.) to prepare, update, and maintain a medical record and provide required and requested information to appropriate medical personnel. Performs record keeping functions in accordance with program policies and position. Maintains a high level of proficiency and ease of use utilizing electronic health records. Completes and passes Medical Records Technician competencies initially and annually. Completes all initial, annual and ad hoc training as required/assigned. Serves as a team member for analyzing established protocol practices and identifying areas for improvement. Maintains patient confidentiality, and confidentiality of medical records in compliance with the Privacy Act and HIPAA regulations in all work activities. Adheres to and maintains awareness of;IHSC Policies, Procedures, Directives, Operational Memoranda and accreditation standards as prescribed by ICE/IHSC. Adheres to and participates in: IHSC s Safety, Prevention, Infection and Control, Quality Improvement, Patient Education and other programs and collateral duties as appropriate to position. Attends and participates in general/medical staff meetings. EDUCATION AND EXPERIENCE: High School Diploma or GED equivalent. Minimum of one-year experience in a healthcare setting as a medical record technician, medical record clerk, unit secretary, or similar position where the processing of electronic medical/health records was part of the daily responsibilities. Minimum of one-year direct experience with proficiency in Microsoft Office programs, specifically MS Word, Excel, Outlook, SharePoint. REQUIRED LICENSURE/CERTIFICATION: This position does not require privileging by IHSC. Maintains Heartsaver CPR AED certification through the American Heart Association . ABOUT THE ARORA GROUP The Arora Group is an award-winning, Joint Commission-certified healthcare services and workforce solutions company that has provided medical care for the men and women who serve our country since 1989. Arora is one of the nation s top employers of physicians, nurses, allied health, dental, and other professionals in government contract jobs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

*Pipeline Order Join Our Talent Pool for File Clerk, Medical Records and Health Information Management (HIM) Roles! Are you a detail-oriented professional with experience in Medical Records and Health Information Management? PACE Staffing Network is seeking skilled candidates for Medical Records and HIM positions in the Puget Sound area. By registering with us, you'll be in the front line for exciting Temporary, Temp-to-Hire, or Direct Hire opportunities with local employers who are looking for talented individuals like you! Roles We Place Include: · Medical Records Clerks · Health Information Technicians · Medical Coders · Medical Billers · HIM Specialists · Medical Records Managers Qualifications We're Looking For: · Previous experience in medical records or health information management. · Knowledge of medical terminology, coding systems (e.g., ICD-10, CPT), and HIPAA regulations. · Proficiency with EHR software and Microsoft Office Suite (Excel, Word). · Excellent attention to detail and organizational skills. · Ability to handle confidential information with integrity. · Strong analytical and problem-solving abilities. · Good communication skills, both verbal and written. Join our talent pool today and take the first step toward your next HIM role!

Join our team as a Medical Records Specialist, where you'll play a vital role in supporting healthcare operations through precise management of patient records. This position is ideal for professionals with strong attention to detail and a commitment to accuracy and confidentiality. Key Responsibilities: + Maintain, update, and organize patient medical records in both electronic and paper formats + Ensure records comply with federal, state, and organizational regulations regarding privacy and security + Process requests for medical information from patients, physicians, and third parties in accordance with HIPAA guidelines + Review records for completeness and accuracy + Support physicians and clinical staff by retrieving and filing necessary information promptly + Assist with audits, quality checks, and record retention schedules Requirements Qualifications: + High school diploma or equivalent required; associate's degree or medical records certification preferred + Experience with electronic health records (EHR) systems strongly desired + Understanding of medical terminology and healthcare compliance regulations + Excellent organizational and time-management skills + Strong communication skills and a commitment to confidentiality TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

+ Shift/Schedule: Onsite, M-F 8am-4:30pm. + This position processes health information under the direction of the HIM Director or designated supervisor. This position is responsible for coordinating physician medical record completion and the quantitative analysis of all medical record patient types based upon standards established by Title 22, CIHQ, Conditions of Participation and the Medical Staff Rules and Regulations. **Responsibilities:** + Safeguards and preserves the confidentiality of patient's protected health information in accordance with State and Federal (HIPAA) regulatory requirements, hospital, and departmental policies. + Ensures a safe patient environment and adherence to safety practices per policy. + With consideration to age, employee utilizes the approved process to resolve biophysical, psychological, educational, and environmental needs of patient/significant other when administering care. + Notifies physicians of medical records requiring their completion in accordance with Medical Staff Bylaws, Rules and Regulations, Title 22, and Center for Improvement in Healthcare Quality (CIHQ) and all other applicable regulatory agencies. Maintains documentation of the notifications. + Administers all medical staff guidelines as it pertains to the medical record completion, uniformly and consistently among all members of the medical staff. May perform daily counts of number of records pending completion using the computer-generated reports. Monitors unsigned and refused electronic orders, tasks, and documents. + Retrieves incomplete records and/or assists physicians on a one-to-one basis in completing their records electronically. + Activates temporary suspension of medical staff privileges when records are not completed in a timely manner. Communicates suspension information to other departments per Health Information Management Department procedures. Maintains documentation of days on suspension to fulfill mandated reporting requirements and Medical Staff reappointment/credentialing needs. + Analyzes and re-analyzes incomplete paper and electronic medical records to assure the completeness of information. Updates chart tracking system to reflect the current status of the incomplete record. + Scans loose filing into the ChartMaxx System. + Utilizes ChartMaxx to accomplish deficiency analysis and reporting. + Adheres to daily productivity standards provided in separate documentation. + Oversees all incomplete medical record activities and functions. + Assists physicians with record completion issues and escalates them if resolution cannot be achieved in a timely manner. + Completes a RLDatix Incident Report for any potential compensable event identified during the record review or completion process. + Conducts record review function with established criteria and provides data to Director or designated supervisor. + Able to perform basic eScription1 monitoring, pending and look up functions + Operates the office equipment normally used in the routines of daily work, such as photocopy machine, facsimile (FAX) equipment, computers, scanners, and telephones. + Must be able to communicate effectively with all ages of customers served. + Abides by and strongly enforces all compliance requirements and policies and performs his/her responsibilities in an ethical manner consistent with the organization's values. **Experience:** + 3-5 years of Medical Record experience in an acute care setting + Previous experience with electronic health record applications **Skills:** + Medical Record documents. Able to categorize forms/documents within the medical record. Physician chart completion and chart deficiency analysis + Basic keyboarding skills. Typing speed of 35 wpm + Must be knowledgeable of medical terminology and familiarity with computers. Must be detailed oriented, self-motivated + Ability to withstand the pressure of continual deadlines and receipt of work with variable requirements + Ability to use standard office equipment including computers, photocopy, facsimile (FAX) and scanners + Knowledge of Title 22, CIHQ, Conditions of Participation, Medical Staff Bylaws and Medical Staff Rules and Regulations. **Education:** + High School Diploma/GED **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities: • Maintains patient charts by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures. • Processes patient and 3rd party requests for records by following established procedures • Sends charts to assigned areas of the practice by following established routing procedures. • Ensures medical records are assembled in standard order and are accurate and complete. • Keeps health care providers informed by communicating availability or unavailability of the record. • Maintains patient confidence by keeping patient records information confidential. Requirements: • At least 1 year of medical office or electronic filing • Excellent attention to detail • Excellent communication skills-both written and verbal • Good computer skills and being familiar with Microsoft (Word and Excel) Education • High school diploma required • Associates degree in Health Information Technology preferred. Joining Integrated Medical Services is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you'll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now! You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan. *IMS Care Center LLC IMSCC is a tobacco-free work environment IMS Care Center LLC IMSCC is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. It is the policy of IMS Care Center LLC IMSCC to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

We are looking for a Release of Information Specialist to join our team that is based in Arizona or Nevada. The Release of Information Specialist role requires a detail-oriented individual who can effectively manage office operations while supporting healthcare-related functions. The Release of Information Specialist will play a pivotal role in ensuring smooth workflows and collaboration across teams. Responsibilities: - Review and validate requests for medical records to ensure proper authorization and compliance with HIPAA regulations. - Utilize electronic health record (EHR) systems to locate, prepare, and distribute requested records. - Maintain a detailed log of released records and ensure confidentiality throughout the process. - Communicate effectively with patients, providers, and third-party requestors to clarify documentation and resolve inquiries. - Ensure quality and accuracy in every step of the record release process. Requirements - 1+ Years of Experience in ROI in high-volume setting. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

+ The HIM Clerk processes Health Information under the direction of the HIM Director or designated supervisor. + This processing includes but is not limited to: collecting and/or delivering health information/hard copy medical records for patient care and processing the surgical list; retrieval of medical records, pick up of discharged patient records from nursing units + Locating and following up on missing medical records, prepping, scanning and filing of medical records and loose reports, preparation of documents for storage via scanning or boxing, answering telephones; and/or assisting physicians and ancillary staff with health information requests. As time permits, may assists with preparation of medical records for destruction. **Responsibilities:** + Demonstrates knowledge of the following: + Medical Record documents + Physician chart completion and chart deficiency analysis + Basic keyboarding skills + Must be knowledgeable of medical terminology and familiarity with computers + Typing speed of 35 wpm + Able to categorize forms/documents within the medical record + Must be detailed oriented, self-motivated + Ability to withstand the pressure of continual deadlines and receipt of work with variable requirements + Ability to concentrate and maintain accuracy despite frequent interruptions + Ability to be courteous, tactful, and cooperative throughout the workday + Ability to use standard office equipment including computers, photocopy, facsimile (FAX) and scanners + Knowledge of Title 22, CIHQ, Conditions of Participation, Medical Staff Bylaws and Medical Staff Rules and Regulations **Experience:** + 3-5 years of medical records experience in an acute care setting + Experience with Electronic Health Records (EHR) **Skills:** + Demonstrates knowledge of medical records and medical record documents. + Ability to process work using both alphabetical and numerical filing systems. + Must be well organized and demonstrates an aptitude for accuracy and attention to detail. + Demonstrates effective communication, interpersonal skills, and ability to follow instructions. + Ability to be courteous, tactful, and cooperative throughout the day. + Familiarity with electronic medical record systems + Knowledge of medical terminology + Previous HIM Department or medical office experience + Valid California driver's license, motor vehicle, motor vehicle insurance and current registration. **Education:** + High School Diploma or equivalent **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Coordinator, Outpatient is responsible for coordinating non-clinical tasks to support the delivery of case to members who meet case management criteria. Responsibilities include but are not limited to assisting in scheduling medical appointments, durable medical equipment, home health, eligibility/benefit verification, requesting medical records, data entry, and review of medical management reports. The Coordinator, Outpatient is accountable for outreaching members telephonically to introduce and invite them to Case Management. The Coordinator, Outpatient will maintain high quality and reliable information related to reports, data, cases, and be able to identify and report any discrepancies. Creating and developing a team play approach by being a good communicator and being flexible to the needs of the department. Additional Skills & Qualifications 1. Assists Outpatient Case Manager(s) with arranging services for members, such has home health, DME, physician appointments, specialist appointments, and transportation. 2. Follows up with patients to ensure arranged services are received. 3. Maintains turnaround time compliance in all aspects of the case management Standards of Operation. 4. Keeps patient and/or family members or other customers informed of care coordination. 5. Assists other staff and supports the team approach. 6. Demonstrates the ability to follow through with requests, sharing of critical information, and getting back to individuals in a timely manner. 7. Demonstrates honesty and integrity in everyday activities. 8. Protects privacy for both patients and employees; ensuring all personal health information is kept confidential i.e., (sensitive papers, charts, and reports are not in view of the public). 9. Recognizes when an error has been made and immediately reports to appropriate manager. 10. Participates in "service recovery" through follow-up with an upset member, gathering information, and demonstrating empathy. 11. Treats members and their families with respect and dignity. 12. Functions as liaison between administration, members, physicians, and other healthcare providers. 13. Interacts professionally with other healthcare service providers. 14. Communicates appropriately and clearly to management, co-workers, and physicians. 15. Must be able to type 35+ WPM and Operate multiple Web Browsers Experience Level Intermediate Level #prioritywest Job Type & Location This is a Contract to Hire position based out of Covina, CA. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Covina,CA. Application Deadline This position is anticipated to close on Feb 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Medical Receptionist (On-Site) Employment Type: Contract-to-Hire Pay Rate: $21/hr. + Overtime Opportunities + Hours of operation: Mon-Fri, 7:00 AM-6:00 PM (may stay later for same-day appointments). + Dress code: Scrubs required. + Overtime opportunities available. About the Role Join a family-owned medical imaging clinic as a Medical Receptionist, where you'll play a key role in creating a welcoming experience for patients. This position is perfect for individuals with strong administrative and customer service skills who want to grow in a professional healthcare setting-no prior healthcare experience required. What You'll Do + Greet and check in patients at the front desk. + Schedule appointments in person and over the phone. + Verify insurance and authorization details. + Assist with billing follow-up in a high-volume environment. + Provide exceptional customer service and maintain a positive, professional demeanor. Ideal Candidate Profile + Previous customer service or administrative experience (retail or office experience highly preferred). + Strong communication and organizational skills. + Ability to multitask in a fast-paced environment. + Enthusiastic about overtime and flexible with scheduling. + Self-starter with a proactive attitude. Why Join This Team? + Family-owned company with a close-knit, supportive team culture. + Flexible environment that values teamwork and work-life balance. + Great opportunity to get your foot in the door within healthcare! + Opportunities for growth and long-term stability Job Type & Location This is a Contract to Hire position based out of Sacramento, CA. Job Type & Location This is a Contract to Hire position based out of Roseville, CA. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Roseville,CA. Application Deadline This position is anticipated to close on Feb 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job DescriptionDescription: SUMMARY. Provides clerical/administrative support in wards, clinics, or other clinical departments of a medical treatment facility. 1. QUALIFICATIONS: 1.1. Mandatory knowledge and skills. 1.1.1. A fully qualified typist with a minimum of 50 WPM is required. 1.1.2. General medical ethics, telephone etiquette, and excellent communication and customer service skills. 1.1.3. General office administrative and clerical skills to perform receptionist duties and answer telephones. 1.1.4. Ability to communicate effectively, both orally and in writing. 1.2. Education. High school diploma or General Educational Development (GED) equivalency. Medical terminology desired. 1.3. Experience. At least 6 months of experience in a medical office setting in the following areas: medical administrative support service, medical office management, medical front desk management, medical records administrative and/or referral processing, tracking and closure. Possess experience in the operation of all standard office equipment such as desk top computers, fax, scanner, printer, office copier, and data transcribing procedures. 1.4. Work Environment/Physical Requirements. The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending. 2. UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES: 2.1. Armed Forces Health Longitudinal Technology Application (AHLTA) 2.2. Composite Health Care Systems (CHCS) and/or MHS GENESIS 2.3. Defense Enrollment Eligibility Reporting System (DEERS); 2.4. Military Filing System - by sponsor social security, terminal digit order, color-coded and blocked filing system. 2.5. Contents of a military medical record, layout, sections, family members prefix designation, forms used in a MTF, and the medical record tracking procedures. 3. PERFORMANCE OUTCOMES: In performance of the below listed duties, the contractor is not to perform any inherently governmental functions as described in FAR subpart 7.5. Additionally, any discretion or decision-making regarding individual patient outcomes shall be referred to the designated government representative. 3.1. Greets patients/visitors at a front desk, information center or office setting. 3.2. Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required. 3.3. Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients, or make referrals to other sections. 3.4. Obtains updates and files medical records as needed. 3.5. Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines. 3.6. Ensures arrival of medical records prior to appointment(s). 3.7. Initiates and locates patient medical records as needed. 3.8. Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records). 3.9. Performs other administrative and clerical duties in support of the medical care and operational support. 3.10. Creates appointment schedules and templates in patient appointment computer system. 3.11. Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system. In addition to the performance outcomes from the MSS Technical Exhibit 4 identified above, the following performance outcomes are applicable to all Medical Office Clerk services under this Task Order: 3.12. The contractor shall provide appointment support services and production control support to the department. 3.13. The contractor shall complete routine data preparation, distribution and file maintenance. 3.14. The contractor shall use the computerized systems such as CHCS, AHLTA, EHR, HAIMS, DEERS, and TRICARE along with other software such as electronic mail, a planning calendar, and databases. 3.15. The contractor shall perform data entry, verification, updates, and editing of patient data and register new patients as required. 3.16. The contractor shall process patient information into data systems, process, scan and perform online edits during patient check-in. 3.17. The contractor shall input patient demographic data into the automated systems during patient check-in. 3.18. The contractor shall book patient appointments in compliance with TRICARE business practices and schedule of appointment procedures applying “Access to Care” (ATC) policies. 3.19. The contractor shall enter patient appointments taken from patient incoming telephone calls, and written or typed patient registration/clinical information form. Phones shall be answered within 3 rings and patients that are scheduling an appointment in person have priority over incoming telephone requests. 3.20. The contractor shall schedule, reschedule and cancel patient appointments and enter provider's schedules into the automated appointment and scheduling systems when received. 3.21. The contractor shall maintain logs and files in conjunction with the patient appointment process. 3.22. The contractor shall enter telephone consults (t-cons) for patient's provider into the automated system upon patient request. 3.23. The contractor shall assist nursing staff by replying to telephone consults and contacting patients for preventative medicine and chronic disease management reminders. 3.24. The contractor shall input order requests for laboratory, radiology and electrocardiogram tests into the automated system when received and upon receipt use automated modules to enter requests per provider's diagnosis. 3.25. The contractor shall enter data into Excel, Access databases and the Health Fitness Assessment (Wellness Center) database daily. 3.26. The contractor shall verify previous day appointments have been cleared in the system at the beginning of each workday. 3.27. The contractor shall retrieve health information for the system utilizing the department/clinic Standard Operating Procedures (SOP). 3.28. The contractor shall transfer information within the TRICARE system, including DEERS checks. 3.29. The contractor shall provide a daily job status report which will reflect the number and type of appointments scheduled each day, incomplete activity, and status of special interest jobs by end of shift daily. 3.30. The contractor shall maintain procedure manuals and keep abreast of Department policies and procedures regarding medical appointments. Procedure manuals will be reviewed by the Department Head who will provide any material/information to be updated. 3.31. The contractor shall comply with specific task criteria, schedules, and instructions per MTF SOP. 3.32. The contractor employee shall maintain current compliance with all training indicated in the PWS. Training certificates will be provided to the Contracting Officer's Representative (COR) at time of completion. 3.33. Customer Service Accountability - Contract employees providing services at NH Jacksonville and supporting facilities shall adhere to the Customer Service standards specified in NAVHOSPJAXINST 6320.7F or updated versions. A copy of the instruction will be made available upon request or at the time of commencement of services. In addition, the following performance outcomes are applicable to the Medical Office Clerk services within specific departments under this Task Order: 3.34. SPECIFIC DUTIES FOR THE EMERGENCY MEDICINE DEPARTMENT (EMD): The contractor shall provide continuous 24/7 front desk support for the EMD. 3.34.1. The contractor shall register/add each patient and update demographic information in the Composite Health Care System (CHCS), print out a medication reconciliation list, verify eligibility in DEERS and print wristband / labels for patient verification. The contractor shall print additional patient labels as needed. 3.34.2. The contractor shall close out patient record using CHCS after the discharge of each patient. 3.34.3. The contractor shall utilize CHCS, Armed Forces Health Longitudinal Technology Application (AHLTA), Essentris and MHS Genesis programs for any medical correspondence to include, but not limited to, past EKGs, old medical records, and past ER visits as requested by Physicians. 3.34.4. The contractor shall use CHCS for any request of medical records within the facility. 3.34.5 The contractor shall make and receive phone calls and take/relay accurate information to the appropriate staff member. NOTE: The EMD becomes the call center for the hospital on weekends. 3.34.6. The contractor shall notify the triage/charge nurse immediately when a patient identifies an emergent need (as noted in the critical chief complaint list) upon arrival to the EMD. 3.34.7. The contractor shall monitor documents and/or supplies utilized in the EMD and notify the department supply staff when supplies are running low. 3.34.8. The contractor shall submit doctors' orders (inpatient/outpatient records, laboratory orders, radiology tests and reprint consultations) using CHCS. 3.34.9. The contractor shall facilitate communication between the providers and the Radiology department to aid a proper flow of patients. 3.34.10. The contractor shall provide administrative support to the Charge Nurse and/or staff nurse to arrange for the transfer of disengagement of EMD patients. 3.34.11. The contractor shall perform the following duties for each patient transferred from the MTF: 3.34.11.1.. The contractor shall contact the receiving hospital for an accepting physician. 3.34.11.2. The contractor shall contact receiving hospital to arrange for a room/bed arrangements and provide contact information for the MTF to call in a report of the patient. 3.34.11.3. The contractor shall arrange for any procedure information such as laboratory and radiology results to be sent with the patient. 3.34.11.4.. The contractor shall contact the Health Benefits/Officer on Duty (OOD)/Nurse of the Day (NOD) for any patient Disengagement or Leave against Medical Advice (AMA). 3.34.11.5. The contractor shall print demographics and insurance information for the receiving facility. 3.34.11.6. The contractor shall print consults for referral of care and the ambulance. 3.34.11.7. The contractor shall contact the Quarterdeck to arrange for a 3-way call to ambulance transport. 3.34.11.8. The contractor shall ensure the Quarterdeck calls back with an estimated time of arrival (ETA) and has notified the Naval Air Station (NAS) front gate Watch Commander to ensure smooth and timely passage of the ambulance through the front gate. 3.34.12. The contractor shall page/contact members of the multidisciplinary healthcare team. 3.34.13. The contractor shall scan hard-copy patient files into the patient's electronic health record. 3.34.14. The contractor shall upload the patient's file into the Essentris program after scanning. 3.34.15. The contractor shall request records from outside facilities using appropriate patient consent form as requested by physicians. 3.34.16. The contractor shall, upon the admission of a patient, call the admissions office, notify them of patient being admitted from the ER and notify the ER charge nurse. 3.34.17. The contractor shall print an End of Day report daily using CHCS, make corrections as needed, and turn the report into the Division Officer at the end of their shift. 3.34.18. The contractor shall keep a daily log of all Ultrasound (US) and computerized tomography (CT) scans as well as all Electrocardiograms (EKG) performed on each shift. 3.34.19. The contractor shall edit, print, scan and upload the following reports utilizing CHCS, Essentris and MHS Genesis programs at the end of the 24 hour period, End of Day Report, Joint Commission (JC) Report and 24 Hour Nursing Report. 3.34.20. Customer Service Accountability - Contract employees providing services at NH Jacksonville and supporting facilities shall adhere to the Customer Service standards specified in NAVHOSPJAXINST 6320.7F or updated versions. A copy of the instruction will be made available upon request or at the time of commencement of services. Requirements:

Full-time Description SUMMARY. Provides clerical/administrative support in wards, clinics, or other clinical departments of a medical treatment facility. 1. QUALIFICATIONS: 1.1. Mandatory knowledge and skills. 1.1.1. A fully qualified typist with a minimum of 50 WPM is required. 1.1.2. General medical ethics, telephone etiquette, and excellent communication and customer service skills. 1.1.3. General office administrative and clerical skills to perform receptionist duties and answer telephones. 1.1.4. Ability to communicate effectively, both orally and in writing. 1.2. Education. High school diploma or General Educational Development (GED) equivalency. Medical terminology desired. 1.3. Experience. At least 6 months of experience in a medical office setting in the following areas: medical administrative support service, medical office management, medical front desk management, medical records administrative and/or referral processing, tracking and closure. Possess experience in the operation of all standard office equipment such as desk top computers, fax, scanner, printer, office copier, and data transcribing procedures. 1.4. Work Environment/Physical Requirements. The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending. 2. UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES: 2.1. Armed Forces Health Longitudinal Technology Application (AHLTA) 2.2. Composite Health Care Systems (CHCS) and/or MHS GENESIS 2.3. Defense Enrollment Eligibility Reporting System (DEERS); 2.4. Military Filing System - by sponsor social security, terminal digit order, color-coded and blocked filing system. 2.5. Contents of a military medical record, layout, sections, family members prefix designation, forms used in a MTF, and the medical record tracking procedures. 3. PERFORMANCE OUTCOMES: In performance of the below listed duties, the contractor is not to perform any inherently governmental functions as described in FAR subpart 7.5. Additionally, any discretion or decision-making regarding individual patient outcomes shall be referred to the designated government representative. 3.1. Greets patients/visitors at a front desk, information center or office setting. 3.2. Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required. 3.3. Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients, or make referrals to other sections. 3.4. Obtains updates and files medical records as needed. 3.5. Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines. 3.6. Ensures arrival of medical records prior to appointment(s). 3.7. Initiates and locates patient medical records as needed. 3.8. Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records). 3.9. Performs other administrative and clerical duties in support of the medical care and operational support. 3.10. Creates appointment schedules and templates in patient appointment computer system. 3.11. Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system. In addition to the performance outcomes from the MSS Technical Exhibit 4 identified above, the following performance outcomes are applicable to all Medical Office Clerk services under this Task Order: 3.12. The contractor shall provide appointment support services and production control support to the department. 3.13. The contractor shall complete routine data preparation, distribution and file maintenance. 3.14. The contractor shall use the computerized systems such as CHCS, AHLTA, EHR, HAIMS, DEERS, and TRICARE along with other software such as electronic mail, a planning calendar, and databases. 3.15. The contractor shall perform data entry, verification, updates, and editing of patient data and register new patients as required. 3.16. The contractor shall process patient information into data systems, process, scan and perform online edits during patient check-in. 3.17. The contractor shall input patient demographic data into the automated systems during patient check-in. 3.18. The contractor shall book patient appointments in compliance with TRICARE business practices and schedule of appointment procedures applying “Access to Care” (ATC) policies. 3.19. The contractor shall enter patient appointments taken from patient incoming telephone calls, and written or typed patient registration/clinical information form. Phones shall be answered within 3 rings and patients that are scheduling an appointment in person have priority over incoming telephone requests. 3.20. The contractor shall schedule, reschedule and cancel patient appointments and enter provider's schedules into the automated appointment and scheduling systems when received. 3.21. The contractor shall maintain logs and files in conjunction with the patient appointment process. 3.22. The contractor shall enter telephone consults (t-cons) for patient's provider into the automated system upon patient request. 3.23. The contractor shall assist nursing staff by replying to telephone consults and contacting patients for preventative medicine and chronic disease management reminders. 3.24. The contractor shall input order requests for laboratory, radiology and electrocardiogram tests into the automated system when received and upon receipt use automated modules to enter requests per provider's diagnosis. 3.25. The contractor shall enter data into Excel, Access databases and the Health Fitness Assessment (Wellness Center) database daily. 3.26. The contractor shall verify previous day appointments have been cleared in the system at the beginning of each workday. 3.27. The contractor shall retrieve health information for the system utilizing the department/clinic Standard Operating Procedures (SOP). 3.28. The contractor shall transfer information within the TRICARE system, including DEERS checks. 3.29. The contractor shall provide a daily job status report which will reflect the number and type of appointments scheduled each day, incomplete activity, and status of special interest jobs by end of shift daily. 3.30. The contractor shall maintain procedure manuals and keep abreast of Department policies and procedures regarding medical appointments. Procedure manuals will be reviewed by the Department Head who will provide any material/information to be updated. 3.31. The contractor shall comply with specific task criteria, schedules, and instructions per MTF SOP. 3.32. The contractor employee shall maintain current compliance with all training indicated in the PWS. Training certificates will be provided to the Contracting Officer's Representative (COR) at time of completion. 3.33. Customer Service Accountability - Contract employees providing services at NH Jacksonville and supporting facilities shall adhere to the Customer Service standards specified in NAVHOSPJAXINST 6320.7F or updated versions. A copy of the instruction will be made available upon request or at the time of commencement of services. In addition, the following performance outcomes are applicable to the Medical Office Clerk services within specific departments under this Task Order: 3.34. SPECIFIC DUTIES FOR THE EMERGENCY MEDICINE DEPARTMENT (EMD): The contractor shall provide continuous 24/7 front desk support for the EMD. 3.34.1. The contractor shall register/add each patient and update demographic information in the Composite Health Care System (CHCS), print out a medication reconciliation list, verify eligibility in DEERS and print wristband / labels for patient verification. The contractor shall print additional patient labels as needed. 3.34.2. The contractor shall close out patient record using CHCS after the discharge of each patient. 3.34.3. The contractor shall utilize CHCS, Armed Forces Health Longitudinal Technology Application (AHLTA), Essentris and MHS Genesis programs for any medical correspondence to include, but not limited to, past EKGs, old medical records, and past ER visits as requested by Physicians. 3.34.4. The contractor shall use CHCS for any request of medical records within the facility. 3.34.5 The contractor shall make and receive phone calls and take/relay accurate information to the appropriate staff member. NOTE: The EMD becomes the call center for the hospital on weekends. 3.34.6. The contractor shall notify the triage/charge nurse immediately when a patient identifies an emergent need (as noted in the critical chief complaint list) upon arrival to the EMD. 3.34.7. The contractor shall monitor documents and/or supplies utilized in the EMD and notify the department supply staff when supplies are running low. 3.34.8. The contractor shall submit doctors' orders (inpatient/outpatient records, laboratory orders, radiology tests and reprint consultations) using CHCS. 3.34.9. The contractor shall facilitate communication between the providers and the Radiology department to aid a proper flow of patients. 3.34.10. The contractor shall provide administrative support to the Charge Nurse and/or staff nurse to arrange for the transfer of disengagement of EMD patients. 3.34.11. The contractor shall perform the following duties for each patient transferred from the MTF: 3.34.11.1.. The contractor shall contact the receiving hospital for an accepting physician. 3.34.11.2. The contractor shall contact receiving hospital to arrange for a room/bed arrangements and provide contact information for the MTF to call in a report of the patient. 3.34.11.3. The contractor shall arrange for any procedure information such as laboratory and radiology results to be sent with the patient. 3.34.11.4.. The contractor shall contact the Health Benefits/Officer on Duty (OOD)/Nurse of the Day (NOD) for any patient Disengagement or Leave against Medical Advice (AMA). 3.34.11.5. The contractor shall print demographics and insurance information for the receiving facility. 3.34.11.6. The contractor shall print consults for referral of care and the ambulance. 3.34.11.7. The contractor shall contact the Quarterdeck to arrange for a 3-way call to ambulance transport. 3.34.11.8. The contractor shall ensure the Quarterdeck calls back with an estimated time of arrival (ETA) and has notified the Naval Air Station (NAS) front gate Watch Commander to ensure smooth and timely passage of the ambulance through the front gate. 3.34.12. The contractor shall page/contact members of the multidisciplinary healthcare team. 3.34.13. The contractor shall scan hard-copy patient files into the patient's electronic health record. 3.34.14. The contractor shall upload the patient's file into the Essentris program after scanning. 3.34.15. The contractor shall request records from outside facilities using appropriate patient consent form as requested by physicians. 3.34.16. The contractor shall, upon the admission of a patient, call the admissions office, notify them of patient being admitted from the ER and notify the ER charge nurse. 3.34.17. The contractor shall print an End of Day report daily using CHCS, make corrections as needed, and turn the report into the Division Officer at the end of their shift. 3.34.18. The contractor shall keep a daily log of all Ultrasound (US) and computerized tomography (CT) scans as well as all Electrocardiograms (EKG) performed on each shift. 3.34.19. The contractor shall edit, print, scan and upload the following reports utilizing CHCS, Essentris and MHS Genesis programs at the end of the 24 hour period, End of Day Report, Joint Commission (JC) Report and 24 Hour Nursing Report. 3.34.20. Customer Service Accountability - Contract employees providing services at NH Jacksonville and supporting facilities shall adhere to the Customer Service standards specified in NAVHOSPJAXINST 6320.7F or updated versions. A copy of the instruction will be made available upon request or at the time of commencement of services.